Transavia is a major Dutch low-cost airline, operating flights from several UK airports including Gatwick, Luton, Manchester, Birmingham, and Edinburgh to holiday destinations across Europe and beyond. But what happens if your suitcase doesn’t appear on the baggage belt?
As a Transavia passenger, you are protected by international law, specifically the Montreal Convention, which sets out your rights to compensation when airline mishandles your baggage.
Your Rights as a Transavia Passenger
If your baggage is mishandled, your rights are protected by the Montreal Convention. This international treaty sets the maximum liability that airlines like Transavia must pay when baggage is mishandled. Currently, the maximum compensation amount is about €1,920 (≈£1,650) per passenger, regardless of how valuable your luggage is.
You’ve spent days tracking your baggage, but you can start your compensation claim in just a few easy stepsGet the compensation you’re owed.
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Where to Report Mishandled Baggage at UK Airports
London Gatwick (LGW)
At Gatwick, report lost or damaged baggage at the baggage services desk in the arrivals hall, usually run by the airline’s ground handling partner. A PIR (Property Irregularity Report) will be created for you, which is required for tracking and claims. Gatwick also has a Lost Property office run by Excess Baggage Company (open daily, +44 (0)1293 223457).
London Luton (LTN)
At Luton, Transavia passengers should report issues immediately at the baggage desk in the arrivals area before leaving the terminal. Lost property enquiries can be made via Luton’s Lost & Found partner, Luggage-Point (+44 (0)1582 405220).
Manchester (MAN)
At Manchester, baggage issues are handled at the airline’s baggage desk in the baggage reclaim area. The Lost Property office is managed by Excess Baggage Company and can be contacted at +44 (0)161 489 3463.
Birmingham (BHX)
At Birmingham, baggage problems should be reported to the airline’s handling agent in arrivals. Lost Property is managed by Luggage-Point, located in the North Terminal. You can reach them by phone at +44 (0)121 767 7771.
Edinburgh (EDI)
At Edinburgh, baggage service desks are located in the arrivals hall. Lost Property enquiries are handled by Luggage-Point, reachable at +44 (0)131 344 3486.
Transavia Delayed Baggage
When your baggage doesn’t appear on the carousel, it is first treated as delayed. If this happens, go straight to the baggage desk in arrivals and file a Property Irregularity Report (PIR). Without this, your claim will be denied. Also, keep the PIR number, as you’ll need it to track the status of your belongings.
Transavia’s tracing process works in two stages:
- Days 1–5: the airport searches for your baggage.
- Days 6–21: Transavia takes over the tracing.
If your bag is found, it will be delivered to your home or hotel. In some countries, you may be asked to collect it yourself due to local rules.
If your bags are not recovered after 21 days, then they are considered to be lost.
Buying Essentials While Your Luggage is Missing
If you have to buy essentials like toiletries and clothing while waiting for your bag, Transavia will reimburse you for these expenses as follows:
- TO flights (Transavia France): up to €60 (≈£50) per passenger per day, for a maximum of 5 days.
- HV flights (Transavia Netherlands): reasonable and proportional expenses reimbursed, but you must provide receipts for your purchases.
Compensation Claims for Transavia Lost Luggage
If your baggage has still not been found after 21 days, it is officially considered lost under the Montreal Convention’s rules. At this stage you can file a full compensation claim:
- Use Transavia’s online claim form (different for HV and TO flights).
- Include your PIR reference, flight details, receipts for essentials, and proof of the value of items lost.
- Contact your travel insurance provider, as many UK policies offer higher cover than the airline’s limit.
Compensation covers the actual value of your belongings, up to €1,920 (≈£1,650). Also, you have 2 years to file a formal Transavia claim.
Damaged Baggage on a Transavia Flight
If your baggage arrives damaged, report it immediately at the baggage desk in arrivals. You’ll need to complete a PIR and ideally take photos of the damage before you leave the airport.
If you only notice the damage later, you still have 7 days from arrival to report the damage via Transavia’s online claim form.
Filing a Transavia Damage Claim
To file a Transavia damaged baggage claim, submit your PIR number, photos, and receipts for repairs or replacement on the airline’s website. You have up to 2 years to do this.
Compensation may cover repairs or a replacement if your bag cannot be fixed. Also, be advised that normal wear and tear (scratches, scuffs, minor dents) is not covered.
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Lost Property vs Lost Baggage
Checked baggage is covered by the Montreal Convention and Transavia’s compensation policies. Personal belongings left behind in the airport or on the plane are treated as Lost Property, not baggage claims.
For example, if you forget a laptop on board a Transavia flight arriving at Gatwick, you’ll need to contact Gatwick’s Lost Property service (Excess Baggage Company). The same applies at Luton, Manchester, Birmingham, or Edinburgh, each of which has its own Lost Property office.
How Long Does It Take to Resolve a Claim?
Reimbursement for essentials during a delay usually takes 4–6 weeks if you include receipts and PIR details. On the other hand, a full lost baggage claim can take longer, sometimes several months, if additional documentation or details are required.
Be sure to keep your PIR reference to track the claim’s progress online. If you haven’t heard back within 30 days, follow up with Transavia or their ground handling agent.
Let AirAdvisor Help with Your Transavia Claim
Lost, delayed, or damaged baggage can easily spoil a trip, but that’s where AirAdvisor can step in to help!
Whether you need reimbursement for emergency purchases or the maximum of €1,920 (≈£1,650) for lost baggage, we make the process easier by preparing your claim, meeting deadlines, and pushing for a fair outcome. With more than eight years of experience, our legal team makes sure your rights are protected and your claim is resolved quickly.
Airlines make a fortune in baggage feesIf they lost your checked luggage, they owe you! Get up to £1,600 (€1,920) in compensation.
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