AirAdvisor FAQ

AirAdvisor is a flight claims management company headquartered in Poland (EU) that provides professional services to air passengers for claiming financial compensation on their behalf from airlines for:

✓     delayed flights,

✓     cancelled flights,

✓     missed connections, and

✓     denied boarding/overbooking.

We plan to introduce new service to the market soon – to claim a refund of airport taxes and fees paid in case of “No Show” (when an air ticket is purchased, but the passenger did not use the flight service).

AirAdvisor offers its private individual (including, family, group travellers) and corporate clients the online system on our website to submit flight compensation claims on-line. It takes only 3 minutes and 3 steps:

1. you just tell us about your disrupted flight (date, flight details, what happened and a couple more details);
2. our website instantly & free of charge checks your right to compensation and lets you know a flight compensation amount (up to € 600) you are entitled to;
3. you e-sign Certificate of Authority to assign your claim and give us the authority to represent you.

If your eligibility is confirmed, then our team will immediately start working on your behalf, submit the complaint to the airline and will even take the airline to court, if necessary. 

No Upfront payments and we work on “No Win No Fee” basis. We charge only a small commission withheld from compensation payout and only if compensation is received.

As soon as we receive your compensation you will be notified. Then you instruct us on how you want to get your money and that is all.  

The European Union Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishes common rules on compensation (sometimes referred as “Flight Compensation Regulation 261/2004”). The Regulation No. 261/2004 sets common rules on flight compensation and assistance to passengers in the event of flight cancellations and denied boarding (including overbooking). It provides for flight compensation from €250 to €600 depending on the flight distance. 

Court of Justice of the European Union has interpreted passenger rights strictly and in favor of passengers so that there are virtually no exceptions for airlines to avoid obligations for breach of contract. In the case of TUI Travel v. Nelson, the Court of Justice of the European Union ruled that passengers, whose flights are delayed more than 3 hours shall have the same rights to compensation as ones whose flights are cancelled. The Court noticed that a delay leads to similar consequences as flight cancellation. So after that court decision, passengers whose flight is delayed for more than 3 hours have a right to the same compensation under the Regulation No. 261/2004.