Aeromexico Complaints - Contact Info, Advice, Common Issues

Last Updated: August 09, 2024

Based in Mexico City, Aeromexico offers over 500 daily flights around the world. While most of these departures go off without incident, sometimes something happens that merits a complaint. One of the most common Aeromexico complaints relates to delayed or canceled flights, but there are plenty of other scenarios where Aeromexico complaints are worthwhile.

As an advocate for passengers’ rights, we help our customers navigate the Aeromexico complaints procedure by filing claims on their behalf. But if you prefer to handle your Aeromexico complaints yourself, read below to get the low-down on how best to go about it.

What Aeromexico Complaints Are Worth Making?

Of course, passengers can complain to the airline about anything that bothers them, but for added value, some complaints are more rewarding than others.

In certain scenarios, Aeromexico flight delays, for example, can require the airline to compensate passengers for the inconvenience, and the same goes for flight cancelations. Mishandled luggage in the form of delayed, damaged, or lost bags is also likely to trigger an airline payout. Plus, for passengers who’ve been denied boarding due to an overbooked Aeromexico flight, compensation is possible, so making Aeromexico after travel complaints is recommended.

Aside from the above issues, if you’ve received what you think is poor service from the airline anywhere in the booking or flying process, filing an official Aeromexico complaint could result in future discounts with the airline or travel vouchers.

We work on a No-Win, No-Fee basis

AirAdvisor is happy to help with your claim, so you can avoid the stress of dealing with airlines and complicated laws.

Safe Claim Submission

A Guide to Passenger Rights

In the United Kingdom and the European Union, there are two regulations that dictate how an airline must respond to instances of canceled or delayed flights. They are called Regulation UK261 and Regulation EU261.

Since we know that Aeromexico isn’t based in either of these regions, in order to invoke your passenger rights, your flight needs to depart from an airport in either the UK or the EU. If your route meets this criteria and your flight has been canceled without at least 14 days' notice or your flight was delayed for more than 3 hours, it’s worth making an Aeromexico complaint.

Compensation can range from €250 to €600 and is based generally on the flight distance. Here is a summary of the 2 main factors:

	Covered by EU 261	Covered by UK 261
Flights arriving to EU or UK airports	No
Flights leaving EU airports	Yes	No
Flights leaving UK airports	No	Yes

And if your flight qualifies and was delayed by 3 hours or more, this is what you can expect:

Distance	Compensation
Flights under 1,500km	Up to €250 per person
Flights from 1,500km to 3,500km	Up to €400 per person
Flights over 3,500km	Up to €600 per person

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Aeromexico Complaints - Our Expert Tips

Use this checklist to increase the chances of a favorable Aeromexico complaint outcome:

Don’t waste time. Once you’re done with traveling start the Aeromexico complaints procedure right away. Details will be fresh in your mind, ultimately making everything that much easier.
Keep it all! You may need things like your reservation number, photos of damages, boarding passes, records of correspondence, or any other documentation to validate your claim.
Your details. Make it simple for Aeromexico to respond to you by providing your email and cell number.
State your desired outcome. Be clear about what you expect to happen to rectify your Aeromexico complaint. Reference your EU/UK passenger rights if needed.

How do I contact Aeromexico with a complaint?

Aeromexico Contact Methods

Admittedly, the methods of contacting Aeromexico are somewhat limited, as there is no readily available Aeromexico complaints form online. Here are the various options:

Aeromexico Complaints Phone Number

By far, the best way to contact the airline to resolve a complaint is by making a call to their call center. In Canada and the US, call 1-800-237-6639. In the UK, call 0800 9775 533.

Aeromexico Complaints Email Address

If you prefer to avoid the phone, the Aeromexico complaints email is amcomplaint@aeromexico.com. The response times are significantly longer than using the call center, but it’s a good option instead of the non-existent Aeromexico complaint form.

Aeromexico Live Chat

There is no option to contact Aeromexico via live chat.

Submit an Aeromexico Complaint for a Disrupted Flight

Visit www.AirAdvisor.com.
Input your flight info right on the homepage.
Click the button “Check Compensation.”
The prompts will guide you through entering a bit more information.
Our experts review your submission and will respond if anything additional is needed.
We will handle everything from here until your Aeromexico complaint is resolved.

The only thing to note is that we do take a small percentage of the compensation paid out on successful claims. But, if you do not receive anything, we don’t either.

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FAQs: Aeromexico Complaints

How should I complain to Aeromexico?

The easiest way is to partner with us at AirAdvisor. We handle the whole Aeromexico complaints procedure after obtaining some info from you. Otherwise, your best choice is to contact them by phone.

What’s the Aeromexico complaints phone number?

The airline has call centers based on location. In the US or Canada, call 1-800-237-6639, and in the UK, use 0800 9775 533.

Should I bother with an Aeromexico complaint?

Absolutely! By complaining, passengers on certain interrupted flights may be entitled to up to €600 in compensation. Also, complaining about customer service issues helps the airline fix any issues and could result in discounts or flight vouchers for future trips.

Does Aeromexico have live chat?

No, the company does not have live chat. Instead, calling them is the best option for an immediate response.

Flight Compensation Calculator:

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Complaints

Jan Ramos

Cancelled Flight Turned Delayed 5 times!

Oct 1, 2024

9:30PM I arrived at SFO, signs on SFO directory says the Flight is cancelled. I went to the counter and there were multiple signs all over the Aeromexico counter that said the flight is cancelled (see picture). The agents were not talking to people who were in line, people were sitting on the ground. I went to the counter and spoke to an agent and she and none of the agents were responding. I asked for customer service phone number and then someone handed me a brochure. I asked the agents what normally happens in this situation and I they didnt respond.. Again! At 10:15 PM I left the airport and went home. I called customer service and according to them, the flight is not cancelled and is on time! I told them that the aeromexico counter says otherwise. I got home!! Around 10:30 PM, I get an email and it says that the flight is delayed! Around 11:30PM, I travelled back to the airport and the Aeromexico seemed like it was closed. No signs, lights were mostly off and all the desk agents were in a corner, gossiping. I approached and asked if it’s closed. Someone said the flight boards at 1:30am. Mind you, no signs whatsoever!! They checked me in, even with business class they didnt provide lounge access! Now I’m at the gate waiting to board and it’s 1:40AM and the doors to the plane are still closed. More than 3 hours late than the original flight! People were talking to each other on how the customer service was lacking since the Aeromexico representatives were not forthcoming and were not talking to the passengers. I’m worried that I don’t know if i can even make my connecting flight at this point. 2:15AM announcement that flight will he delayed for another 40 mins I have a connecting flight from mexico to EZE. there’s only one flight per day. They are not forthcoming with mechanical error and cannot even answer if i’d be able to make my connecting flight. They’re not responsive, they make sure they speak quietly to make sure whatever conversation that happens does not get overheard. 3:20AM After getting delayed for 4 hours they were helping people get rebooked. The supervisor helped me and she said the soonest will be for 1:00PM. And be hold. As mentioned before. The ticket they rebooked me on had an economy leg! Extra expenses I incurred: I took uber 4 times for about $40 each way. I spent money for a meal I lost my car pick up service since I was a day late. I lost 1 night at my Airbnb because of this. For being 4 hours delayed no food/water were provided No vouchers were provided No transportation were provided I’ve done my research and I feel like there is ground for a complaint with BBB and DOT. This has been a frustrating experience to say the least. I would also like to get a response in English. It’s upsetting because I’ve recommended Aeromexico to my friends and colleagues since all my previous experiences have been great. I do wish you can resolve this. Looking forward to your response. Thank you-

Preferred solution: Compensation, Refund, Reimbursement, Apology / Voucher

Loss: 400 EUR

Alexander Burton

Unknown

Aug 27, 2024

Airline claims that 227 minutes of delay were weather related and 109 minutes were due to a technical fault with the plane. AeroMexico had consistent delays the days prior to the 5th of June. They communicated by email, a number of times before the 5th of June, pushing the departure time. On the 5th of June, weather conditions were adequate. I have attached details of a similar plane doing the exact same journey on the 5th of June (at the right time).

I paid an upgrade and the seat I got didn’t change positions

Aug 23, 2024

The screen where you change positions didn’t work. It was seat 8a flight AM7. No benefits. For paying the upgrade

Preferred solution: Compensation, Refund, Reimbursement, Apology / Voucher

Emmanuele Caglioni

Influence by other flights

Aug 22, 2024

Due to the delay of the flight from mexico city to frankfurt I lost my connecting flight to pisa so the airline booked me again in the next one which was the day after so I’ve arrived home with one day of delay

Anurada Ramanova

Extremely poor business class services

Aug 1, 2024

I recently flew with your airline in Business Class, and I must say, it was an extremely disappointing experience. For a long-haul flight, the service and amenities were far from what one would expect from Business Class. Firstly, my assistant was forced to go to the airport to validate the credit card used for my ticket purchase. She was in Mexico City, and I was in Lima. This outdated procedure is unacceptable. What if she had been in a country where your airline has no representation? Secondly, it was impossible to complete an online check-in, and none of the staff could explain why. Why should we endure such inconveniences when purchasing Business Class? Despite booking our tickets 48 hours in advance, we were unable to select special meals because they need to be ordered 72 hours in advance, which is unacceptable. The meal options on the plane were very limited. There was no choice, and everything had to be consumed on the plane as there was no possibility to pack it for later. Moreover, there were no amenity kits, slippers, or even proper-sized blankets provided. The blanket was barely larger than a scarf. This level of service is outrageous and does not justify the high cost of the Business Class ticket. This is an appalling standard of service that does not align with what is advertised or expected from Business Class. I demand compensation for this poor experience.

Preferred solution: Compensation, Refund, Apology / Voucher

Loss: 1289 EUR

Araceli Martinez

Set

Jul 30, 2024

I was not able to sit with my family because, they change my seat last minute. Their excuse was that a family paid for it, when it was my family sitting in both rows. (One of the seats was mine )

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