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Frontier Airlines Complaints

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Contact Information

Mailing Address:

Frontier Airlines, Inc.
4545 Airport Way
Denver, CO 80239
USA

Phone:

1-801-401-9000

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Frontier Airlines Complaints: Forms, Chat, Email, and Phone Numbers

Frontier Airlines Complaints: Forms, Chat, Email, and Phone Numbers

Amy Lancelotte
Written By Amy Lancelotte
Last Updated: November 12, 2024

Serving more than 120 destinations throughout North and Central America, Frontier is a low-cost airline ideal for budget-conscious travelers. Unfortunately, discount airlines aren’t always known for the highest level of service and perks are few and far between. When your experience with Frontier is subpar, whether that’s for excessive flight delays, a canceled flight, poor service, or anything else, complaints make sense.

Frontier Airlines doesn’t have the best complaints track record. According to the OACP (US Office of Aviation Consumer Protection). In 2023, Frontier was the worst airline overall with a complaints average of 32.99 for every 100,000 customers. The next closest was Spirit Airlines, but they had fewer than 15 complaints for every 100,000 passengers.

Is Frontier Airlines not reimbursing you for travel expenses related to a flight delay or cancelation?We can help. Click here to start a claim. Check Your Flight

Frontier Airlines Contact Info

When you need Frontier contact information to reach out for a complaint, you can use the website’s online forms, live chat, text via WhatsApp, the Frontier app, or call. It’s also possible to use social media if you need to draw attention to your Frontier complaint.

Frontier Airlines Customer Service

When you have an urgent complaint, like re-booking due to a Frontier flight cancellation or delay, sometimes calling is the best way to get a quick answer. Otherwise, the airline prefers that you use their online forms or chat options as the customer service contact options.

Frontier Phone Numbers

Frontier Airlines has a toll-free phone number that operates 24 hours, but there are limits on which passengers are permitted to call. Your situation needs to fit into one of the following:

  • You have upcoming travel within 24 hours
  • You recently completed travel within 24 hours
  • You are an Elite member
Frontier Airlines contact by phone:1-801-401-9000 (24 hours)

Tips For Calling Frontier Airlines

  • Preparation is key: When you call Frontier Airlines, have all your relevant documents and information ready, such as your booking details, flight number, and any correspondence. This helps you avoid the hassle of needing to call back.
  • Avoid busy times: Airline support centers are often busiest during lunchtime, on weekends, or after significant disruptions like widespread weather events or strikes.
  • Make a few notes: It can be tough to remember everything that was discussed on a call. After your conversation, jot down a quick summary of key points to help you recall details later, should you need to reference the call. Also, note down your call’s reference number.
  • Be polite but assertive: Customer service agents are more likely to help if you maintain a calm and respectful tone. However, be clear and firm about your issue and what resolution you are seeking. If necessary, ask to speak with a supervisor if you feel your issue is not being handled properly.
  • Use Frontier’s online tools first: As mentioned, calls are reserved for those within 24 hours of travel, and Frontier Airlines offers a variety of online tools for managing bookings, checking flight status, and resolving common issues. Try using their website or mobile app to handle your request before calling, as this could save you time.
  • Follow up if needed: If you don’t get a resolution within the timeframe you were promised, don’t hesitate to call back and reference your case number. Persistent, polite follow-up can often lead to quicker resolutions.

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Frontier Airlines Online Contact Info

Website Forms

Within the Customer Service section of the website, you’ll find a selection of online form options. These range from “File a complaint” to “Delays and Cancelations” and “Refund Request.” When you initiate Frontier Airlines complaints via the forms, you’ll have a record of the submission from a generated ticket or reference number, which will help with follow-up. 

Frontier Airlines Email

There is no published Frontier Airlines contact email address, but you can start a conversation using WhatsApp or any of the online forms appropriate to your situation on the Customer Service page.

frontier airlines chat bot

Frontier Airlines Live Chat

Like the phone lines, the live chat feature is available 24-7 and is accessible from the Customer Service section. 

Frontier Airlines Social Media

When the normal channels aren’t giving your complaint the attention it deserves, consider adding social media to your Frontier Airlines contact options. @FlyFrontier is their handle for X and Instagram, and you can simply search for the company name on Facebook.

Advice if Frontier Airlines Doesn’t Reply

When you haven’t received a significant response (other than a confirmation of receipt) within 60 days, it’s definitely time to take action. This can be anything from using social media to escalation to using AirAdvisor for assistance. We can help with certain complaints related to flight delays and cancelations, denied boarding, and missed connections.

a businessman stuck at the airport because of a flight delay

Tips For a Successful Frontier Airlines Complaint

  • File it quickly: Starting your complaint as soon as possible is ideal. It means you won’t miss any Frontier-imposed deadlines and all the complaint information will remain fresh in your mind.
  • Make sure your contact info works: It’s likely that Frontier will have questions or need to follow up with you. Ensure they have a regularly-checked email and a correct phone number.
  • State expectations: Be clear about what it will take to resolve your issue. This should help Frontier address it quickly.
  • Attach all necessary documents: Make sure you also send in all the supporting documentation you have. This includes receipts, photos, boarding passes, luggage tags, etc.
  • Don’t let it go: If your complaint is ignored, be persistent. This means consistently following up, escalating, and taking to social media.

frontier airlines contact forms

Frontier Airlines Compensation Forms

Frontier has a specific online form that deals with delays of more than 3 hours and flight cancelation. There is also a section for refund requests and a delayed or damaged bag. Although there is no official requirement for US-based airlines to issue compensation for flight interruptions, most airlines will re-book you on the next available flight for a cancelation. Additionally, they should keep you comfortable during long delays by providing refreshments and hotel stays for overnight delays.

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If your Frontier Airlines complaint is more general or related to bad service, you should choose the option that simply states “File a complaint.”

How Do You File Your Frontier Complaint?

Always opt for complaints in writing when possible. This includes WhatsApp and live chat, but ideally, you should use the related online form. Some require you to log in, whereas others just ask for all your details.

When you’re submitting the free-form section of any complaint, these templates can help you get started and keep you on track:

If you prefer to use our expertise instead, we can always file your complaint for flight problems for you. With a 98% success rate and a no-win, no-fee structure, trust our airline compensation experts to get results.

How to Proceed When the Frontier Airlines Forms Don’t Work

This is a situation where you will need to contact the airline via live chat or WhatsApp. You can also call if it’s within 24 hours of your flight. Social media is another way to expose the issue of non-functioning forms that may get attention as others comment. 

File Your Frontier Complaint via AirAdvisor

Whether the forms aren’t working or you don’t have time to persistently follow up with your Frontier Airlines flight interruption complaint, we’re here to help. It’s risk-free and we've already assisted over 400,000 passengers.

Partner with us for a simple way to make a Frontier flight disruption complaintStart today!Check Your Flight

FAQs: Frontier Airlines Complaints

What’s the Frontier complaints response time?

Frontier’s customer service plan states that they will acknowledge the complaint within the first 30 days after you submit it. Then, within 60 days, you should get a substantive reply.

Are Frontier Airlines flights eligible for a refund?

In general, Frontier fares are non-refundable, but every fare class except Basic is eligible for free changes. On the other hand, if Frontier cancels your flight, then you may be entitled to a full refund.

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Complaints

Carolyn Hawkins

My flight 1102 from Atl - PHl was not good.

Dec 19, 2024
I was supposed to arrive in Philadelphia at 10:26. We did not start boarding until 10:35. We sat on the tarmac approx. 45 mins. because we were told the pilots that were to fly the aircraft timed out. We did not leave Atl. until 11:50. My complaint is, not only did I not get arrive in Phl. 3 hrs. and 10 mins later, the reservationist kept giving us miss information. We were told that our flight was delayed until 10;26, than we told that as soon as the people disembark the aircraft we would boarding, than we were told we would be boarding at 9:00 than we were told that NO we would not be boarding until 10;26 not to mention their professionalism left a lot to be desired as public servant. very disappointed in the airlines. I need someone to respond. My next corresponded will be to NBC. Sincerely
Preferred solution: Compensation
Huy Tran

Cancel flight

Nov 20, 2024
Documents Huy
confidental
I forget reques redund ticket fly by they cancel.....frontier depard las vegas to austin................
Preferred solution: Refund
Loss: 240 EUR
Marilyn Layne

Denied Wheelchair as requested on Ticket

Nov 2, 2024
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confidental
I arrived at the Frontier airline at 6:00am to make an 8:30am flight. The representative told me that they did not have any wheelchairs available to guarantee I would make my flight. So, being stressed I would miss the flight, I gave all the strength and energy I could to make the flight, however I did not know I had to wait one and a half hours at TSA to get clearance. Due to my medical history, I normally cannot stand no longer than twenty minutes, I started experiencing neuropathy in both thighs which was very painful and numb. I rested for an hour and suddenly my hand started cramping and I realized I had not drunk any water for the day. Once I got up, my right leg began to cramp as well, and I could not walk. I called for help, and an airport rep came to assist me, and she got a wheelchair. She asked for help from an EMS assistant, and she gave me three medium cups of water. I sat for over an hour and searched for another seat closer to the gates. After resting there for a couple of hours, when I got up my whole body began to spasmic, and I got an EMS representative to ask the police for help. He mentioned the ambulance was right outside the two medics and the Fire Chief John Mason came to assist. They checked my vitals, and they were good, at this point I was so scared and upset, Chief Mason went to get the supervisor of Frontier for assistance
Preferred solution: Reimbursement
Loss: 217.88 EUR
Jonathan Hollenberg

Frontier sent cancelation email 5 hours b4 my flight

Oct 10, 2024
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Documents Jonathan
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At 7:38 pm October 7, 2024 frontier airlines sent me an email stating my flight had been canceled. But when looking for compensation it is saying I'm not eligible for flights not delayed more than 3 hours. But my flight was canceled. So I don't understand. I spent 2 hours on the phone with an agent from frontier Oct 7, 2024. She verified the flight (flight #1734) had been canceled and spent 2 hours trying to rebook me for a flight at 8:09 am on Oct 8th, 2024. (flight#2148) Only to arrive at the airport at 5:30 am on the 8th of October, 2024 and be told by a very rude and disrespectful frontier airlines ticket desk agent that I had not been booked for the flight that morning. (Flight #2148). I was then rebooted for a flight on Friday Oct 11th, 2024 (flight #4920) and was told because I had rebooked a flight I was not eligible for any hotel or food vouchers, and that she couldn't give me any information about this flight #4920, and said I had to just show up the day of the flight. So to not cause a scene I thanked the agent and left. Then Oct 8th, 2024 at 9:13 pm I received another email from frontier canceling my flight #4920.
Preferred solution: Compensation
Loss: 287 EUR
Jamesetta Hawkins

Agent Mr. Dyson Confirm Flight/Agent 2 says NOT Confirmed

Sep 24, 2024
I am having a problem with my travel status. My reservation was processed by phone with Agent Mr. Dyson with Frontier Airlines, who told me that my air flight was complete except for the baggage. I initially tried to reserve online my reservation trip to Denver Colorado from Kansas City, Missouri, on 9/24-28/2024 Confirmation # LGZ6UT. I was initially in process of registering my travel online. When I realize that I had a credit on my account from a previous flight confirmation #ELYLW8. Therefore, I figured I should talk to a travel Agent on how to add my credit. I called your 801-401-9000. Mr. Dyson tells me quickly give payment info acct information because there was a few opening available and that flights are filling up fast. So, He quoted me $498.00. This was for the travel date of Sat, 9/21/2024. which was the day I wanted to leave. He told me the credit I can receive was for both my grandbaby, Julianna and myself. Therefore, I can only get partial credit if I am going alone, which would be about $100.05. He offered to help give me a little more credit on my account to $179. The total amount of the ticket was $498. Then he said he can help me with that. He told me the total was $298 after he search for discounts. I told him I only had $238 in my bank account at that time and I would have to physically go to another bank to pull funds to pay the rest. So, he asked if my dates are flexible. I said yes. He began to search for discounts on certain days. I was on hold for over 15 minutes off and on. He finally came back on the phone and said he had a fare of $235.99 on September 24th. I was so happy he took time to assist me. I said that was ok. Then we came up with a date to return, which was Sat. September 28th. So, he finished the reservation for departure on Sat, September 24, 2024 to September 28, 2024, Flight Information to depart KC MCI #F9 3375, dept at 6:10pm. Arrive in Denver at 7:03pm. Then when I received the confirmation in my email. It didn't look like Frontier's usual format. I didn't see the "Frontier Logo". Then he ask me to fill out the survey stating to put his name on it. "Dyson". He mentioned that several times. I began to get suspicious and when I saw another in the evaluation form, it had "Red Umbrella Holidays (redumbrellaholidays.com)" on the form and another person's name (I didn't copy that name), I got really concerned. I mentioned that I can add my luggage tomorrow. He said "Don't pay for luggage until I go to the airport." I ask why can't I pay for it before I go to airport. I told him the price is cheaper when you go online. He said "your reservation is already done, it is best to do it at the airport. I hesitated and said ok!. Then Dyson told me I was set and ready to go and have a good day. I called again to confirm, because I felt concerned because of what I was told. I spoke to the Agent and was told that my reservation was not complete. He told me I had to pay another $151 because the air fare was $522. I told him the Agent Mr. Dyson told me my reservation was complete. And that the only thing I left to do is pay for my luggage at the gate. This agent also told me after I gave him my Confirmation #LGZ6UT that there is no credit found. Then after mentioning if this is legit, he hung up on me. I was shocked. I then thought I call Frontier to confirm this was all official. But when I noticed my bank has sent me a text to clarify if I had done the amount of $235.99, I told them I attempted to confirm that this reservation was legit. So, I went to my bank (CACU) and told them I did have suspicious activity on this transaction, because I didn't trust after I finished with Mr. Dyson. and wanted to take more time to check to see if this was legit. So when I'd mentioned my concerns to Mr. Jamal, CACU Staff told me I should not accept this transaction if I felt uncomfortable. So, I chose "NO" on the transaction. The Staff gave me a phone number to call with CACU Dispute department to report suspicion. Spoke to "Ms. Tesheika", She mentioned that the account ticket funds was still pending. And I needed to talk to the Dispute Dept at 844-202-5070. I just called 888-679-3233 again today, September 23, 2024, and spoke to Christ, I told him I want to confirm my flight. I ask him "is this Frontier Airline, he says, I can help you with Frontier" and then how can he help me. He confirms I have a flight (dates, my name etc). Then I told him I want to confirm my flight to see if everything is paid and I'm ready to fly. He puts me on hold. At first while he was searching my info, I could hear the noise in the back ground of other agents talking. He comes back to tell me if everything is OK, and I can fly but "you have not selected a seat. I told him the Agent who took my reservation over the phone did not ask nor mention the seat. Then he says there is a charge for seat now. I said usually the seats free. What happened? He says they are given then the premium seats are charged. Looks like all the free seats are booked. Then he ask about baggage's. I told him I was told to pay for the bag gages when I get to the airport by the Agent. He said the price will be more expensive when you pay at the airport. I said yes I know. This is an experience. I looked up the Corporate Office and got an email. I sent this information to: trista.miller@flyfrontier.com. I have never had with an airline. I am now very skeptical about this. Please HELP me! I do not want to fly on this airline if I have to be treated like this. I was also thinking this is a Scam from people who are using Frontier's info to scam folks. Truly needs to be looked into for your protection also.
Preferred solution: Reimbursement
Loss: 235.99 EUR
Annie Cao

Flight change by 11 hours

Sep 21, 2024
My flight supposed to be 6:38pm on November 30 and I received email vs text to change to 7:30am. I already bought tickets for show with my siblings and relative during daytime, now I can not because of this flight change. in addition, I can not cancel my show tickets. So sad, can’t go to see show my my family and relative
Preferred solution: Apology / Voucher

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