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Frontier Airlines Complaints: Forms, Chat, Email, and Phone Numbers

Written By Amy Lancelotte

Last Updated: November 12, 2024

Serving more than 120 destinations throughout North and Central America, Frontier is a low-cost airline ideal for budget-conscious travelers. Unfortunately, discount airlines aren’t always known for the highest level of service and perks are few and far between. When your experience with Frontier is subpar, whether that’s for excessive flight delays, a canceled flight, poor service, or anything else, complaints make sense.

Frontier Airlines doesn’t have the best complaints track record. According to the OACP (US Office of Aviation Consumer Protection). In 2023, Frontier was the worst airline overall with a complaints average of 32.99 for every 100,000 customers. The next closest was Spirit Airlines, but they had fewer than 15 complaints for every 100,000 passengers.

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Frontier Airlines Contact Info

When you need Frontier contact information to reach out for a complaint, you can use the website’s online forms, live chat, text via WhatsApp, the Frontier app, or call. It’s also possible to use social media if you need to draw attention to your Frontier complaint.

Frontier Airlines Customer Service

When you have an urgent complaint, like re-booking due to a Frontier flight cancellation or delay, sometimes calling is the best way to get a quick answer. Otherwise, the airline prefers that you use their online forms or chat options as the customer service contact options.

Frontier Phone Numbers

Frontier Airlines has a toll-free phone number that operates 24 hours, but there are limits on which passengers are permitted to call. Your situation needs to fit into one of the following:

You have upcoming travel within 24 hours
You recently completed travel within 24 hours
You are an Elite member

Frontier Airlines contact by phone:

1-801-401-9000 (24 hours)

Tips For Calling Frontier Airlines

Preparation is key: When you call Frontier Airlines, have all your relevant documents and information ready, such as your booking details, flight number, and any correspondence. This helps you avoid the hassle of needing to call back.
Avoid busy times: Airline support centers are often busiest during lunchtime, on weekends, or after significant disruptions like widespread weather events or strikes.
Make a few notes: It can be tough to remember everything that was discussed on a call. After your conversation, jot down a quick summary of key points to help you recall details later, should you need to reference the call. Also, note down your call’s reference number.
Be polite but assertive: Customer service agents are more likely to help if you maintain a calm and respectful tone. However, be clear and firm about your issue and what resolution you are seeking. If necessary, ask to speak with a supervisor if you feel your issue is not being handled properly.
Use Frontier’s online tools first: As mentioned, calls are reserved for those within 24 hours of travel, and Frontier Airlines offers a variety of online tools for managing bookings, checking flight status, and resolving common issues. Try using their website or mobile app to handle your request before calling, as this could save you time.
Follow up if needed: If you don’t get a resolution within the timeframe you were promised, don’t hesitate to call back and reference your case number. Persistent, polite follow-up can often lead to quicker resolutions.

Frontier Airlines Online Contact Info

Website Forms

Within the Customer Service section of the website, you’ll find a selection of online form options. These range from “File a complaint” to “Delays and Cancelations” and “Refund Request.” When you initiate Frontier Airlines complaints via the forms, you’ll have a record of the submission from a generated ticket or reference number, which will help with follow-up.

Frontier Airlines Email

There is no published Frontier Airlines contact email address, but you can start a conversation using WhatsApp or any of the online forms appropriate to your situation on the Customer Service page.

frontier airlines chat bot

Frontier Airlines Live Chat

Like the phone lines, the live chat feature is available 24-7 and is accessible from the Customer Service section.

Frontier Airlines Social Media

When the normal channels aren’t giving your complaint the attention it deserves, consider adding social media to your Frontier Airlines contact options. @FlyFrontier is their handle for X and Instagram, and you can simply search for the company name on Facebook.

Advice if Frontier Airlines Doesn’t Reply

When you haven’t received a significant response (other than a confirmation of receipt) within 60 days, it’s definitely time to take action. This can be anything from using social media to escalation to using AirAdvisor for assistance. We can help with certain complaints related to flight delays and cancelations, denied boarding, and missed connections.

a businessman stuck at the airport because of a flight delay

Tips For a Successful Frontier Airlines Complaint

File it quickly: Starting your complaint as soon as possible is ideal. It means you won’t miss any Frontier-imposed deadlines and all the complaint information will remain fresh in your mind.
Make sure your contact info works: It’s likely that Frontier will have questions or need to follow up with you. Ensure they have a regularly-checked email and a correct phone number.
State expectations: Be clear about what it will take to resolve your issue. This should help Frontier address it quickly.
Attach all necessary documents: Make sure you also send in all the supporting documentation you have. This includes receipts, photos, boarding passes, luggage tags, etc.
Don’t let it go: If your complaint is ignored, be persistent. This means consistently following up, escalating, and taking to social media.

frontier airlines contact forms

Frontier Airlines Compensation Forms

Frontier has a specific online form that deals with delays of more than 3 hours and flight cancelation. There is also a section for refund requests and a delayed or damaged bag. Although there is no official requirement for US-based airlines to issue compensation for flight interruptions, most airlines will re-book you on the next available flight for a cancelation. Additionally, they should keep you comfortable during long delays by providing refreshments and hotel stays for overnight delays.

If your Frontier Airlines complaint is more general or related to bad service, you should choose the option that simply states “File a complaint.”

How Do You File Your Frontier Complaint?

Always opt for complaints in writing when possible. This includes WhatsApp and live chat, but ideally, you should use the related online form. Some require you to log in, whereas others just ask for all your details.

When you’re submitting the free-form section of any complaint, these templates can help you get started and keep you on track:

If you prefer to use our expertise instead, we can always file your complaint for flight problems for you. With a 98% success rate and a no-win, no-fee structure, trust our airline compensation experts to get results.

How to Proceed When the Frontier Airlines Forms Don’t Work

This is a situation where you will need to contact the airline via live chat or WhatsApp. You can also call if it’s within 24 hours of your flight. Social media is another way to expose the issue of non-functioning forms that may get attention as others comment.

File Your Frontier Complaint via AirAdvisor

Whether the forms aren’t working or you don’t have time to persistently follow up with your Frontier Airlines flight interruption complaint, we’re here to help. It’s risk-free and we've already assisted over 450,000 passengers.

Partner with us for a simple way to make a Frontier flight disruption complaintStart today!Check Your Flight

FAQs: Frontier Airlines Complaints

What’s the Frontier complaints response time?

Frontier’s customer service plan states that they will acknowledge the complaint within the first 30 days after you submit it. Then, within 60 days, you should get a substantive reply.

Are Frontier Airlines flights eligible for a refund?

In general, Frontier fares are non-refundable, but every fare class except Basic is eligible for free changes. On the other hand, if Frontier cancels your flight, then you may be entitled to a full refund.

Had Issues with Frontier Airlines Flight?

You might be able to get up to £520 (€600) for your trouble!

Complaints

Kylie Contreras

phx to den never got my suitcase, went to saltlake

Apr 3, 2025

BEEN OVER TWO MONTHS! Frontier airline HAS NOT RESOLVED MY ISSUE. When I arrived at PHX international airport I checked my bag they tagged it wrong, and i took a picture of the tag before boarding the plane. The tag stated FRONTIER AIRLINES STEWART/ANTWAN F9 1440 SALT LAKE. So, my suitcase never actually made it to my layover in DEN, CO and I was unaware it never got on the plane. Once I arrived in KANSAS CITY, MCI I went to get my suitcase, and it was not there, so I spoke with customer service, and they created a claim.

Preferred solution: Refund, Reimbursement

Loss: 234.31 EUR

Kenyatta Pettiford

Wheelchair Assistance @ San Francisco International Airport

Feb 18, 2025

2.2

To Whom It May Concern: On February 17, 2025, I requested a WC. First, the WC assistant (Roland) was very impatient from the beginning when pushing me to gate A13. When we arrived at the gate A13, he just wanted to put me in the area he wanted to not where the WC passengers were. When it was time to board the flight with WC passengers, he took the two WC passengers in that area to the preboarding line. He never looked my way to where he had left me, nor came back to take me to the preboarding area. I was pushed over to the preboarding area; once in line, I told the person in line about this, and the young lady called an agent to push me down to the airplane. Once we got to the entrance, Roland came out, and I told him that he hadn't come to assist me to the preboarding line. Roland stated, "It's just myself. I don't have any help." I reminded Roland that he could have at least come to push me to the line before taking the other WC passengers because he stood there with those passengers until boarding time. It was about 1008, boarding time was at 1017. All he could say once the agent let him take over, "It's just myself, and you wouldn't have had anyone to push you anyway." That was rude to say, but I felt discriminated against especially since the family he assisted was of his ethnicity group. I had WC assistance on February 14, 2025, on Frontier flight 3019 from Las Vegas to San Francisco, and the customer service was outstanding. Donna Tocay in Las Vegas, NV, was an awesome WC assistant, very caring and supportive from the beginning to the end, as well as Shane, who took over at the gate. I was put in an area where all passengers in a WC were. All WC passengers were pushed to the preboarding line when it was time to preboard. Each WC passenger with one WC assistant (Shane) was pushed to the Preboarding line. So, I didn't understand why today was different, with Roland stating, "It's just myself. I don't have any help." However, he never acknowledged me where he left me." I just hope this doesn't happen to someone else. I await your response. Thank you for your time. Sincerely, Kenyatta Pettiford A Frontier Passenger

Preferred solution: I don't expect anything. Just for the WC assistant to be spoken to.

Carolyn Hawkins

My flight 1102 from Atl - PHl was not good.

Dec 19, 2024

I was supposed to arrive in Philadelphia at 10:26. We did not start boarding until 10:35. We sat on the tarmac approx. 45 mins. because we were told the pilots that were to fly the aircraft timed out. We did not leave Atl. until 11:50. My complaint is, not only did I not get arrive in Phl. 3 hrs. and 10 mins later, the reservationist kept giving us miss information. We were told that our flight was delayed until 10;26, than we told that as soon as the people disembark the aircraft we would boarding, than we were told we would be boarding at 9:00 than we were told that NO we would not be boarding until 10;26 not to mention their professionalism left a lot to be desired as public servant. very disappointed in the airlines. I need someone to respond. My next corresponded will be to NBC. Sincerely

Preferred solution: Compensation

Huy Tran

Cancel flight

Nov 20, 2024

I forget reques redund ticket fly by they cancel.....frontier depard las vegas to austin................

Preferred solution: Refund

Loss: 240 EUR

Marilyn Layne

Denied Wheelchair as requested on Ticket

Nov 2, 2024

I arrived at the Frontier airline at 6:00am to make an 8:30am flight. The representative told me that they did not have any wheelchairs available to guarantee I would make my flight. So, being stressed I would miss the flight, I gave all the strength and energy I could to make the flight, however I did not know I had to wait one and a half hours at TSA to get clearance. Due to my medical history, I normally cannot stand no longer than twenty minutes, I started experiencing neuropathy in both thighs which was very painful and numb. I rested for an hour and suddenly my hand started cramping and I realized I had not drunk any water for the day. Once I got up, my right leg began to cramp as well, and I could not walk. I called for help, and an airport rep came to assist me, and she got a wheelchair. She asked for help from an EMS assistant, and she gave me three medium cups of water. I sat for over an hour and searched for another seat closer to the gates. After resting there for a couple of hours, when I got up my whole body began to spasmic, and I got an EMS representative to ask the police for help. He mentioned the ambulance was right outside the two medics and the Fire Chief John Mason came to assist. They checked my vitals, and they were good, at this point I was so scared and upset, Chief Mason went to get the supervisor of Frontier for assistance

Preferred solution: Reimbursement

Loss: 217.88 EUR

Jonathan Hollenberg

Frontier sent cancelation email 5 hours b4 my flight

Oct 10, 2024

At 7:38 pm October 7, 2024 frontier airlines sent me an email stating my flight had been canceled. But when looking for compensation it is saying I'm not eligible for flights not delayed more than 3 hours. But my flight was canceled. So I don't understand. I spent 2 hours on the phone with an agent from frontier Oct 7, 2024. She verified the flight (flight #1734) had been canceled and spent 2 hours trying to rebook me for a flight at 8:09 am on Oct 8th, 2024. (flight#2148) Only to arrive at the airport at 5:30 am on the 8th of October, 2024 and be told by a very rude and disrespectful frontier airlines ticket desk agent that I had not been booked for the flight that morning. (Flight #2148). I was then rebooted for a flight on Friday Oct 11th, 2024 (flight #4920) and was told because I had rebooked a flight I was not eligible for any hotel or food vouchers, and that she couldn't give me any information about this flight #4920, and said I had to just show up the day of the flight. So to not cause a scene I thanked the agent and left. Then Oct 8th, 2024 at 9:13 pm I received another email from frontier canceling my flight #4920.

Preferred solution: Compensation

Loss: 287 EUR

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