Check Compensation
Frontier Airlines logo

Frontier Airlines Complaints

Rating - 1Rating - 2Rating - 3Rating - 4Rating - 5


Jump to complaints

Contact Information

Mailing Address:

4545 Airport Way, Denver, CO 80239



Frontier Airlines Complaints: Contact Number, Email and Form

Frontier Airlines Complaints: Contact Number, Email and Form

Nicolle Harwood-Nash
Last Updated: August 02, 2023

If you choose to fly with Frontier Airlines and encounter a service that doesn't meet your expectations, expressing your dissatisfaction through an official Frontier Airlines complaint may be your next step. To ensure your concerns aren't only acknowledged but effectively addressed, it's important to follow a specific procedure when submitting your complaint.

At AirAdvisor, we're dedicated to advocating for the rights of airline passengers. This article aims to streamline your journey in filing a successful complaint with Frontier Airlines, which services the United States, Mexico, Bahamas, Puerto Rico, and the Dominican Republic. We provide guidance on the types of concerns you can raise, what details should be included in your complaint, and the most effective ways to interact with the airline. Plus, we detail how our expert team can assist you throughout this process.

Frontier Airlines, unfortunately, stands out as the worst airline in US for 2023, according to AirAdvisor rating.

What Can You Make a Complaint About

When interacting with Frontier Airlines, there are numerous scenarios that might trigger a need for a complaint. The key among these could be related to US compensation for a flight delay. It's no secret that delays can cause significant disruption to your plans, and so you may seek compensation if your flight was delayed for reasons within the airline's control.

Another common issue that passengers raise with the airline is the need for flight cancel compensation. If your flight is cancelled without sufficient notice or for reasons other than extraordinary circumstances, you may be entitled to compensation. It's important to note that Frontier Airlines delayed or cancelled flight compensation eligibility is rare and at the airline's discretion.

If you find yourself wondering "If the flight is cancelled then how to get a refund?", rest assured that you have rights. If Frontier Airlines cancels your flight, you're typically entitled to either a full refund or a rebooking onto a subsequent flight at no additional cost, based on your preference.

Figuring out how much you are owed for a disrupted flight can be complicated. We're here to help. Let us assess your compensation for you.Check Your Flight

Know Your Passenger Rights

Frontier Airlines operates within the United States, Mexico, Bahamas, Puerto Rico, and the Dominican Republic. In the United States, the U.S. Department of Transportation (DOT) has stipulated several protections for air passengers. For example, airlines must compensate passengers if they're involuntarily bumped due to overbooking or experience excessive tarmac delays.

However, US carriers, including Frontier, aren't obligated to offer compensation for flight delays or cancellations if the disruption arises from uncontrollable situations like severe weather conditions.

Similar rights and regulations are also in place for passengers travelling on Air Canada from Mexico, Bahamas, Puerto Rico, and the Dominican Republic.

How to Make a Frontier Airlines Complaint

When filing a complaint with Frontier Airlines, it's essential to be thorough and clear in your report for an effective resolution:

  • Start with your identifying details like your full name, contact information, and the booking reference or ticket number, as these assist Frontier Airlines in identifying you and initiating communication.
  • Specify your travel details next, including the flight date, flight number, and both departure and arrival airports. These particulars enable the airline to pinpoint your travel incident efficiently.
  • In your complaint, highlight the problem succinctly. Whether it pertains to a delay, a cancellation, or any other service-related grievance, articulating the issue helps Frontier comprehend the situation and craft an apt response.
  • Supplement your claim with relevant proof such as boarding passes, snapshots, receipts, or correspondences to reinforce your case and challenge any potential disputes.
  • Conclude by expressing your anticipated outcome, whether that's compensation, an apology, a refund, or service improvements. Stating your expectation provides Frontier Airlines with a clear path towards resolving your complaint.

Always remember, maintaining a courteous and professional tone in your communication promotes a productive resolution process.

Find out if you are owed compensation for a disrupted flight.Check Your Flight

Ways to Make a Complaint to Frontier Airlines

There are various ways you can make a complaint to Frontier Airlines, which you can review here:

Frontier Airlines Complaints Email

By filling out the 'Feedback Form' or 'File a Complaint Form' on Frontier Airlines’ website, you can send them an email.

Frontier Airlines Complaints Phone Number

You can text Frontier Airlines on 720-902-3969 on WhatsApp.

Frontier Airlines Complaints Live Chat

You can chat with Frontier Airlines using their 'Chat With Us' feature, which is available 24/7.

a businessman stuck at the airport because of a flight delay

How to Fill Out a Frontier Airlines Complaints Form for Cancelled or Delayed Flights

Claiming any rightful compensation from Frontier Airlines can be a breeze with AirAdvisor on your side. We take the majority of the workload, ensuring you experience a seamless process:

  1. Kick-start the process by heading over to the AirAdvisor website. From the homepage, locate and click on the 'Check Compensation' feature to begin your claim.
  2. You'll be asked to input particulars about your disrupted Frontier Airlines flight, encompassing details like the flight number, flight date, and what kind of disruption you faced.
  3. The subsequent phase might require you to furnish more details, such as the extent of the delay or any remedial actions undertaken by Frontier Airlines.
  4. Post submission, AirAdvisor's legal experts will scrutinise your claim, interfacing with Frontier Airlines if necessary to authenticate the facts and negotiate your compensation.

Keep in mind, AirAdvisor operates on a 'no win, no fee' policy. We charge our fees only when we successfully secure your compensation from the airline.

If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to $650 in compensation.Check Your Flight

Frontier Airlines Response Time

Frontier Airlines is dedicated to customer satisfaction, and as part of this commitment, they strive to address complaints in a timely manner. However, given the need for a thorough investigation, the response to a complaint could take a few weeks.


Below are some commonly asked questions:

How do I make a complaint to Frontier Airlines?

Frontier Airlines complaints can be registered through phone or email communication channels.

How do I contact Frontier Airlines directly?

The most direct way is through their WhatsApp application.

Does Frontier Airlines ever give refunds?

In particular situations, such as when a flight is cancelled due to the airline's actions, Frontier Airlines offers refunds.

How long does Frontier Airlines take to respond to complaints?

Frontier Airlines generally aim to address complaints within several weeks.

Is it worth complaining to Frontier Airlines?

Absolutely, expressing your discontent to Frontier Airlines following an unsatisfactory experience is typically beneficial. It allows the airline to identify potential service improvements and could result in compensation or other remedial measures.

Does Frontier Airlines have a live chat?

Yes, they do.

Why is Frontier Airlines refund taking so long?

The timeline Frontier Airlines needs to complete a refund can vary based on factors such as payment method, ticket conditions, and the number of refund requests they're handling.

How much does Frontier Airlines charge for special assistance?

While Frontier Airlines provides many special assistance services free of charge, not all are complimentary. We recommend contacting the airline for specific information regarding special assistance charges.

Can you sue Frontier Airlines?

You can take legal recourse against any company, Frontier Airlines included, but it's usually more effective to communicate directly with the airline or to engage consumer advocacy groups for resolution.

How reliable is Frontier Airlines?

Based on our Reliability Score 2023, Frontier Airlines ranks the worst overall in the US.

Flight Compensation Calculator
Flight Compensation Calculator

Flight Compensation Calculator:

Check if you are entitled to flight delay compensation in just 3 minutes.
Free Instant Check

Free Instant Check

No Win, No Fee

No Win, No Fee


Kylee Vanzant

Frontier changed my flight and tried to charge my card

Jun 12, 2024
I did not want to change my flight and i waited over a hour on the customer service chat waiting for someone to help me.I need someone to call me or email me to make sure my flight is still good. email is thank you i just need this resolved as my original flight is in two day and this corrected one is tomorrow
Preferred solution: someone to just contact me to get this resolved please
Loss: 300 dollars EUR
Nicole Breiding

Lost luggage

Jun 11, 2024
My family and I were flying from Cleveland to Puerto Rico for my 15 year wedding anniversary vow renewal ceremony. This was the first time my mom has flown. First they tried separating my families seats that I paid for in advance and wouldn't reimburse. I complained enough that they sitted us together. Once arriving in San Juan, everyone received their luggage except my mom. When went to the Frontier luggage desk where theres's a line of people from the same flight who's lugggage was also lost. After about a 45 minute wait, we were able to file a claim and provided our hotel address for delivery once located. The following day I received an email stating the luggage was located and asked me to verify the delivery address which I did. About an hour later, Frontier called my mom stating they wouldn't deliver the luggage, we had to come back to the airport to pick up. I had to pay a taxi $175 to take us and bring us back because we were staying 40 minutes away from the airport. I've been trying to get reimbursed but got nowhere. Our return flight wasn't better as the flight didn't have any snacks or drinks to offer.
Preferred solution: Compensation, Reimbursement
Loss: $175 EUR

Urine on the planes floor

Jun 1, 2024
Rating - 1Rating - 2Rating - 3Rating - 4Rating - 5


While traveling from Vegas to Orlando, my personal item was under the seat. When I picked up my bag, it was soaked in urine! My laptop and all items were covered in urine. It got on me and I had to carry a soaked urine bag!
Preferred solution: Compensation, Apology / Voucher
Loss: Not sure if laptop was damaged EUR
Marvin Goodman

atlanta georgia

May 30, 2024
my bag was lost in august, 17 2023.i keep getting the run around.i was told they for my bag . i went to retrieve it , they couldn,t find it. my gpd system for my truck was in my bag , my laptop, my 2nd pair of glasses, 2 gold chains, to this day now , i am not able to reach anyone to help me at all . i will never fly with this companty as long as i live.i fly a lot to pick up trucks & other vehicles.all over the country ,
Preferred solution: Compensation
Loss: 2,307.50 EUR
Judy Pogue

Personal item baggage requirements

May 24, 2024
As advertised on Frontiers web page, the size requirement is 14x18x8. I had to pay at the counter for my personal size item, 13x17x9 and it fit under my seat. It was also sold as a personal case at the Samsonite store. Are your display measurements boxes not in compliance for under the seat items? They seem to be smaller. It cost me an additional $99.
Preferred solution: Refund
Ella Barker

Was only black person charged for bags when previously paid

May 21, 2024
Yodit Debass at the last minute decided to force an extra baggage fee when it was previously paid. Finacial hardship was explained and there were other passengers as well that didnt speak english , but was allowed to board with multiple bags and were not charged.
Preferred solution: Refund
Loss: 99 EUR

List of airlines

Why Trust Reviews on AirAdvisor?

  • Professional auto and manual moderation
  • Equal opportunity and protection
  • Verified content
  • 230K+ clients trust AirAdvisor
  • Only genuine complaints
  • Helping air passengers since 2017

Ready to claim your £520 (€600) now?

It takes less than 5 minutes

Claim compensation

AirAdvisor has been featured in:

  • CNN
  • Forbes
  • USA Today
  • Mirror