Check Compensation
Spirit Airlines logo

Spirit Airlines Complaints

Rating - 1Rating - 2Rating - 3Rating - 4Rating - 5

1.4

Jump to complaints

Contact Information

Mailing Address:

Corporate Guest Relations, 2800 Executive Way, Miramar, FL 33025

Phone:

1 (855) 728-3555

Search for my flight

Recent Spirit Airlines flights eligible for compensation
close
Spirit Airlines Complaints: Contact Number, Email and Form

Spirit Airlines Complaints: Contact Number, Email and Form

Nicolle Harwood-Nash
Last Updated: January 29, 2025

If you've recently travelled on Spirit Airlines and had a less than favorable experience, you may be left feeling compelled to voice your dissatisfaction in an official Spirit Airlines complaint. If you want your complaint to be received, and better yet, adequately responded to, there's a specific process you should follow when lodging it.

Our aim at AirAdvisor is to advocate for the rights of passengers who find themselves inconvenienced by airlines. In this article, we endeavour to make it easy for you to file a successful complaint with Spirit Airlines by addressing what you can complain about, what to include in your complaint and how to contact the airline.

Spirit Airlines - number 9 airline in the US by AirAdvisor Score 2023.

What Can You Make a Complaint About

During your travels on Spirit Airlines, you might encounter situations requiring you to raise various complaints. For instance, you might complain to the airline about significant time setbacks causing considerable inconvenience and, as a result, inquire into compensation for a delayed US flight.

Likewise, Spirit Airlines might cancel your flight in the days leading up to your scheduled departure, leading you to complain and potentially seek flight cancellation compensation. While you may inquire as to Spirit Airlines delayed or cancelled flight compensation when your travel plans face unexpected interruptions, it's important to note that monetary compensation isn't guaranteed when travelling with the US on a US-based airline.

If a flight disruption has resulted in you being unable to take your flight at all, you may ponder "Can you get a refund?" The answer is generally yes, especially when certain conditions are met, such as when the airline is the cause of your missed flight.

Passenger in airport

Know Your Passenger Rights

In the United States, the US Department of Transportation (DOT) sets forth the regulations that safeguard your rights as a passenger on Spirit Airlines. This comprehensive set of guidelines spans several scenarios, including substantial flight delays and cancellations, situations of overbooking, and mishaps related to luggage.

In certain instances, these rights entitle you to alternative transportation options, entitlements, or paybacks for legitimate expenses incurred as a result of baggage mishandling. Having a clear understanding of these passenger rights can contribute to a hassle-free journey with Spirit Airlines.

If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to $650 in compensation.Check Your Flight

How to Make a Spirit Airlines Complaint

When you're preparing to lodge a complaint with Spirit Airlines, the clarity and details of your complaint can significantly affect the outcome. Here's a guide on the essential elements that you should include:

  1. Personal Information: Your name, as shown on your passport, contact information, and booking reference or ticket number, are vital for identification and communication purposes.
  2. Journey Specifics: Include the date of the flight, the flight number, and departure and arrival airports. This information allows the airline to locate and verify your travel experience.
  3. Nature of the Complaint: Be specific and concise about what went wrong. Whether it's a delayed flight, cancelled flight, or any other service-related issue, clearly stating the problem helps the airline understand and respond appropriately.
  4. Evidence: If applicable, attach any supporting documents like boarding passes, photos, receipts, or emails. This substantiates your claim and makes it harder to dispute.
  5. Resolution Desired: Clearly state what you expect as a resolution to your complaint, whether it's compensation, an apology, a refund, or changes in their service. This gives the airline a direction on how to best resolve your issue.

Remember, being polite and professional can go a long way in getting your issue resolved efficiently.

Ways to Make a Complaint to Spirit Airlines

Lodging a Spirit Airlines complaint can be accomplished using several different routes:

Spirit Airlines Complaints Email

While the airline doesn't provide an email address for their customer service agents, you can submit a complaint using their online complaints form, which typically initiates email conversation. Navigate to 'Submit Your Feedback' on the 'Contact Us' page on their website.

Spirit Airlines Complaints Phone Number

Customers within the US can dial 1 (855) 728-3555 to voice their concerns. Spirit Airlines also offers a text messaging service for real-time aid. You can access this by texting 'Hello' to 48763.

Spirit Airlines Complaints Live Chat

The airline provides a live chat function that you can access through the 'Contact Us' page on their website.

Find out if you are owed compensation for a disrupted flight.Check Your Flight

How to Fill Out a Spirit Airlines Complaints Form for Cancelled or Delayed Flights

AirAdvisor offers you a simple way of securing any compensation you may be owed by Spirit Airlines. And the best part? We do most of the work for you!

  1. Open your preferred web browser and navigate to the AirAdvisor website.
  2. On the homepage, look for a button or option labeled 'Check Compensation.' Click on it to start your claim process.
  3. You'll be prompted to fill out some information about your disrupted Spirit Airlines flight. This typically includes your flight number, the date of the flight, and the nature of the disruption (delay or cancellation).
  4. In the next stage, you might be asked to provide further details, like the length of the delay or any alternative arrangements made by the airline.
  5. Once you've filled in all the necessary information, you can finalize and submit your claim.
  6. The team of legal experts at AirAdvisor will then examine your claim, liaising with Spirit Airlines as necessary to verify the details and negotiate compensation on your behalf.

Note, AirAdvisor operates on a 'no win, no fee' basis. Any fees will be deducted from the compensation you receive from the airline.

Spirit Airlines Response Time

While Spirit Airlines doesn't publicly commit to a specific response time, the airline aims to respond to customer complaints and queries as quickly as possible. The specific response time can vary depending on the volume of inquiries they are handling and the complexity of the individual case.

Claim with AirAdvisor and get up to $650 compensation. Find out how much you’re owed today.Check Your Flight

FAQ

Still got questions? You may find them answered below:

How do I make a complaint to Spirit Airlines?

For lodging a complaint with Spirit Airlines, their website's contact form, customer care phone line, or live chat can be utilized.

How do I contact Spirit Airlines directly?

Spirit Airlines can be reached directly by dialing their customer support line at 1 (855) 728-3555, by texting 'Hello' to the same number, or by initiating conversation through their instant live chat option.

Does Spirit Airlines ever give refunds?

Under specific conditions, like flight cancellations initiated by the airline, Spirit Airlines does provide refunds.

How long does Spirit Airlines take to respond to complaints?

The airline doesn't commit to a certain timeframe for responding to complaints, though you can generally expect a response within 30 days.

Is it worth complaining to Spirit Airlines?

Certainly, raising a complaint to Spirit Airlines can be beneficial, as it prompts them to address the problem and enhance their customer experience.

Does Spirit Airlines have a live chat?

Spirit Airlines does provide a live chat facility on its website for instantaneous support.

Why is Spirit Airlines refund taking so long?

How long Spirit Airlines takes to process a refund can vary based on factors like the payment mode used, ticket conditions, and their current workload.

How much does Spirit Airlines charge for special assistance?

There may be extra charges imposed by Spirit Airlines for special assistance, depending on the level of aid required, but basic assistance is provided without any fee.

Can you sue Spirit Airlines?

While it's technically possible to initiate legal proceedings against any corporation, including Spirit Airlines, it's usually more practical to resolve issues through direct communication with the airline or via consumer protection bodies.

How reliable is Spirit Airlines?

Spirit Airlines is viewed as a generally dependable carrier, despite the inevitable occurrence of occasional flight delays or cancellations.

Flight Compensation Calculator

Had Issues with Spirit Airlines Flight?

You might be able to get up to £520 (€600) for your trouble!
Free Instant Check

Free Instant Check

Free Instant Check

No Win, No Fee

Complaints

Gregory Kerr

Luggage fee entrapment

Oct 14, 2024
First time on Spirit and I flew Delta to Detroit and Spirit on return to Atlanta. I purchased my ticket through Expedia. I paid extra to be able to choose my seat on flight NK 1159. I chose seat 25f..a window seat. Being just a weekend trip I packed light with a carry on suitcase measuring 20 1/4" tall including wheels, 14" wide and 8 1/4 deep......a bag well within limits. My personal item was a small case containing my CPAP device. Checking in at a Spirit check in kiosk I encountered a screen which had the words checked bags and carry-on bags. Being unable to click and get a response I asked a very nice Spirit emplyee for help. She came over and I told her I didn't know what to do. She asked if I was checking any bags and I said no and showed her my carry on bag and CPAP. She said that was okay for carry on. She then hit continue for the additional couple of screen shots and printed out my boarding pass which I folded and put away. I said she was a great help and she smiled in return. Later at the gate I found out the board by group. I was in group five. Another employee (very nice and polite) attempted to see if my suitcase fit in the personal item bin and it lacked about 3/4 of an inch of fitting. I told her that was my carry on and my personal item was my CPAP. She then informed me they don't allow carry on suitcases in the overhead bins for those people in group five. I was then told they would have to check my bag. I was irritated because I would now have to stand around in baggage to retrieve it. The gate agent asked for my boarding pass and printed me a new one and then said "that will be 79.95. I was stunned! You see, at no point from purchase through the woman at the kiosk was I told there was no carry on for group five passengers. The initial ticket price was the same regardless of what seat I chose after I paid the additional fee in order to select the seat of my choice. I am 70 years old and have been occasionally flying that long. I immediately seethed with inner anger and told the gate employees I was not angry at them but at their company. I did not make a fuss ans simply paid the extorted amount. How could I do otherwise at that point. I am sure I'll never be refunded, but it's the principle of the whole deal...like I was invited to a party and warmly greeted by the host and told to eat, drink and be merry...and at the end of the party was given a bill for all I ate and drank. This was an extremely underhanded move and I am pretty sure were I wealthy and just desired to prove my point, I could spend thousands on a lawyer and I think a decent one could be able to prove it a case of entrapment. I admit to a possibility I may have missed some warning along the way, but if so it was an intentionally subtle one. I won't say I'll never fly evil Spirit Airline again as I may have to one day......but I'll be educated to their devious tricks. If my name is needed it is Gregory Kerr and the flight was NK 1159 departing Detroit for Atlanta on 10/13/2024 at 3:40 pm...seat 25f.
Preferred solution: Refund, Apology / Voucher
Turev Acar

The way how they handle overbook flights

Oct 12, 2024
My flight was at 4:11pm. I received and email in the morning that the flight is delayed by 1 hour 49 minutes. The whole day i checked it and the delayed time did not change. In the morning also i got the information that the flight is overbooked and they are offering money to move to a later flight. I did not accept. In order to wait for 3 hours in the airplane, we arrived the airport 4 pm. On the way, at 3:55pm i received an email that the flight is changed to 4:46pm. After security and so we were at the gates at 4:30, the plane was there. They did not accept us to get in. I called and asked for a refund. The person said that if the delay was 2 hours, they make the refund. But my flight was only 1 hour 49minutes. They did not pay anything me. I feel that they did this on purpose. They tell in the very early morning that there is 2 hours delay and they figured out in the last 1 hour.
Preferred solution: Compensation, Refund, Reimbursement
Loss: 600 EUR
Majin Dario

2 day delay due to computer problems

Oct 9, 2024
spirit routed me on a layover flight in Las vegas with a 10 hour layover 2 days later than original flight that we had purchased large front seat then made me pay an additional $250.00 for seating that should have been already paid for . The flight plan was set up by Spirit after the 2nd day that we arrived at airport and were told the flight was cancelled in total the delay in flight cost us over a $1000.00 in hotels car rental and lost wages .
Preferred solution: Compensation
Loss: yes total over 1000 EUR
Lakeisha Frisby-Brown

I missed my connecting flight due to Spirits poor logistics!

Oct 1, 2024
Rating - 1Rating - 2Rating - 3Rating - 4Rating - 5

1.7

confidental
confidental
confidental
confidental
I scheduled a flight from BWI to San Antonio with a final arrival time for about 5:30pm. The connecting flight was out of Fort Lauderdale and scheduled to depart 3:22pm. We landed in Fort Lauderdale about 2:35pm and for unexplained reasons sat waiting to exit the plane longer than normal. I checked in with a flight attendant but no help or explanation was given. We exited the plane at about 2:55pm, 20 minutes later! Why?! The departure gate was about a 10 minute walk away as advised by the flight attendant! We rushed to the departure gate and were greeted with 4 additional passengers and an airport staff member. Myself and other passengers were distraught at this misfortune and to no fault of our own. We were instructed to visit customer service and I did so by phone. 3 agents and supervisors later I discovered Spirit Airlines’ poor hospitality and lack of compassion for its passengers. I was traveling with my 14 and 9 year old sons to celebrate my 9 year olds 10th birthday and was left with unreasonable options leaving me stranded with children overnight in an airport. I felt defeated, hurt and disappointed. This along with the worry and sadness my boys were experiencing had my anxiety above the max. After pacing the airport for about 30 minutes I looked to try another Airline desperate to get my boys to our destination and take the worry and sadness off their faces. I found a flight with Southwest Airlines and had to take most of what I saved for dining and entertainment along with borrowing to book the $1400 tickets and get us out of Fort Lauderdale. We trusted Spirits expertise and professionalism expecting that if we followed instructions, as we did arriving to the airport early to check in, packing appropriately to avoid delays etc., we’d be in San Antonio by around 5:30pm as scheduled to recover and start birthday celebrations. This put quite the damper on our vacation and Spirits response only topped that disappointment off. Whatever caused the delay with getting not just myself but additional passengers expecting to board that San Antonio flight was to no fault of our own. A couple passengers shared their heartache with me as a result of this experience. One being a senior with poor mobility missed greeting her grandchildren that evening as planned another missed a friends pre wedding celebration but all did everything right. I was also told “you get what you pay for” by previous Spirit Airline customers which I assume means affordability comes with poor service? I hope this isn’t the case because what I paid for was a flight to San Antonio with a 5:35pm arrival time. I am really hoping this warrants a fair resolution and compensation for this delay which ultimately ended up being a five hour difference in my arrival…taking away from our planned experience and causing us worry and fear at a time that is supposed to be joyful and exciting. The flight attendant I spoke with even commented the layover time was tight, however, we trusted Spirit to be the experts and booked the flight based on what we assumed to be an expertly planned itinerary. Please renew our faith in Spirit Airline service and reimburse the expenses accrued as of this horrifying and devastating experience.
Preferred solution: Refund, Reimbursement
Loss: 1329 EUR
Joel Roth

My itinerary changed, I was charged $169.00

Sep 24, 2024
Documents Joel
Documents Joel
Documents Joel
Documents Joel
Documents Joel
I changed my flight back to the original date and got charged $169.00, only to find out that my group members boarding the same flight got theirs changed back for free by contacting customer support. If free was an option then why try to gouge me in a sneaky way only to deny me refund later down the road? I’ve never had this issue with other airlines. Just seems kind of lame and money grubby. Just charge more for your tickets and stop trying to find weird ways to sneakily scam us!
Preferred solution: Refund
Loss: 151 EUR
Mariana Sanchez

The flight was delayed 3 times

Sep 24, 2024
The third time we boarded the plane and spent an hour circling the runway. Then they said the brakes weren't working. It's 9:30 pm and I'm still on the plane with my baby.
Preferred solution: Compensation
Loss: 600 EUR

List of airlines

Why Trust Reviews on AirAdvisor?

  • Professional auto and manual moderation
  • Equal opportunity and protection
  • Verified content
  • 380,000+ clients trust AirAdvisor
  • Only genuine complaints
  • Helping air passengers since 2017

Ready to claim your £520 (€600) now?

It takes less than 5 minutes

Claim compensation

AirAdvisor has been featured in:

  • CNN
  • Forbes
  • USA Today
  • Mirror