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Spirit Airlines Complaints: Contact Number, Email and Form

Spirit Airlines Complaints: Contact Number, Email and Form

Nicolle Harwood-Nash
Last Updated: August 02, 2023

If you've recently travelled on Spirit Airlines and had a less than favorable experience, you may be left feeling compelled to voice your dissatisfaction in an official Spirit Airlines complaint. If you want your complaint to be received, and better yet, adequately responded to, there's a specific process you should follow when lodging it.

Our aim at AirAdvisor is to advocate for the rights of passengers who find themselves inconvenienced by airlines. In this article, we endeavour to make it easy for you to file a successful complaint with Spirit Airlines by addressing what you can complain about, what to include in your complaint and how to contact the airline.

Spirit Airlines - number 9 airline in the US by AirAdvisor Score 2023.

What Can You Make a Complaint About

During your travels on Spirit Airlines, you might encounter situations requiring you to raise various complaints. For instance, you might complain to the airline about significant time setbacks causing considerable inconvenience and, as a result, inquire into compensation for a delayed US flight.

Likewise, Spirit Airlines might cancel your flight in the days leading up to your scheduled departure, leading you to complain and potentially seek flight cancellation compensation. While you may inquire as to Spirit Airlines delayed or cancelled flight compensation when your travel plans face unexpected interruptions, it's important to note that monetary compensation isn't guaranteed when travelling with the US on a US-based airline.

If a flight disruption has resulted in you being unable to take your flight at all, you may ponder "Can you get a refund?" The answer is generally yes, especially when certain conditions are met, such as when the airline is the cause of your missed flight.

Passenger in airport

Know Your Passenger Rights

In the United States, the US Department of Transportation (DOT) sets forth the regulations that safeguard your rights as a passenger on Spirit Airlines. This comprehensive set of guidelines spans several scenarios, including substantial flight delays and cancellations, situations of overbooking, and mishaps related to luggage.

In certain instances, these rights entitle you to alternative transportation options, entitlements, or paybacks for legitimate expenses incurred as a result of baggage mishandling. Having a clear understanding of these passenger rights can contribute to a hassle-free journey with Spirit Airlines.

If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to $650 in compensation.Check Your Flight

How to Make a Spirit Airlines Complaint

When you're preparing to lodge a complaint with Spirit Airlines, the clarity and details of your complaint can significantly affect the outcome. Here's a guide on the essential elements that you should include:

  1. Personal Information: Your name, as shown on your passport, contact information, and booking reference or ticket number, are vital for identification and communication purposes.
  2. Journey Specifics: Include the date of the flight, the flight number, and departure and arrival airports. This information allows the airline to locate and verify your travel experience.
  3. Nature of the Complaint: Be specific and concise about what went wrong. Whether it's a delayed flight, cancelled flight, or any other service-related issue, clearly stating the problem helps the airline understand and respond appropriately.
  4. Evidence: If applicable, attach any supporting documents like boarding passes, photos, receipts, or emails. This substantiates your claim and makes it harder to dispute.
  5. Resolution Desired: Clearly state what you expect as a resolution to your complaint, whether it's compensation, an apology, a refund, or changes in their service. This gives the airline a direction on how to best resolve your issue.

Remember, being polite and professional can go a long way in getting your issue resolved efficiently.

Ways to Make a Complaint to Spirit Airlines

Lodging a Spirit Airlines complaint can be accomplished using several different routes:

Spirit Airlines Complaints Email

While the airline doesn't provide an email address for their customer service agents, you can submit a complaint using their online complaints form, which typically initiates email conversation. Navigate to 'Submit Your Feedback' on the 'Contact Us' page on their website.

Spirit Airlines Complaints Phone Number

Customers within the US can dial 1 (855) 728-3555 to voice their concerns. Spirit Airlines also offers a text messaging service for real-time aid. You can access this by texting 'Hello' to 48763.

Spirit Airlines Complaints Live Chat

The airline provides a live chat function that you can access through the 'Contact Us' page on their website.

Find out if you are owed compensation for a disrupted flight.Check Your Flight

How to Fill Out a Spirit Airlines Complaints Form for Cancelled or Delayed Flights

AirAdvisor offers you a simple way of securing any compensation you may be owed by Spirit Airlines. And the best part? We do most of the work for you!

  1. Open your preferred web browser and navigate to the AirAdvisor website.
  2. On the homepage, look for a button or option labeled 'Check Compensation.' Click on it to start your claim process.
  3. You'll be prompted to fill out some information about your disrupted Spirit Airlines flight. This typically includes your flight number, the date of the flight, and the nature of the disruption (delay or cancellation).
  4. In the next stage, you might be asked to provide further details, like the length of the delay or any alternative arrangements made by the airline.
  5. Once you've filled in all the necessary information, you can finalize and submit your claim.
  6. The team of legal experts at AirAdvisor will then examine your claim, liaising with Spirit Airlines as necessary to verify the details and negotiate compensation on your behalf.

Note, AirAdvisor operates on a 'no win, no fee' basis. Any fees will be deducted from the compensation you receive from the airline.

Spirit Airlines Response Time

While Spirit Airlines doesn't publicly commit to a specific response time, the airline aims to respond to customer complaints and queries as quickly as possible. The specific response time can vary depending on the volume of inquiries they are handling and the complexity of the individual case.

Claim with AirAdvisor and get up to $650 compensation. Find out how much you’re owed today.Check Your Flight


Still got questions? You may find them answered below:

How do I make a complaint to Spirit Airlines?

For lodging a complaint with Spirit Airlines, their website's contact form, customer care phone line, or live chat can be utilized.

How do I contact Spirit Airlines directly?

Spirit Airlines can be reached directly by dialing their customer support line at 1 (855) 728-3555, by texting 'Hello' to the same number, or by initiating conversation through their instant live chat option.

Does Spirit Airlines ever give refunds?

Under specific conditions, like flight cancellations initiated by the airline, Spirit Airlines does provide refunds.

How long does Spirit Airlines take to respond to complaints?

The airline doesn't commit to a certain timeframe for responding to complaints, though you can generally expect a response within 30 days.

Is it worth complaining to Spirit Airlines?

Certainly, raising a complaint to Spirit Airlines can be beneficial, as it prompts them to address the problem and enhance their customer experience.

Does Spirit Airlines have a live chat?

Spirit Airlines does provide a live chat facility on its website for instantaneous support.

Why is Spirit Airlines refund taking so long?

How long Spirit Airlines takes to process a refund can vary based on factors like the payment mode used, ticket conditions, and their current workload.

How much does Spirit Airlines charge for special assistance?

There may be extra charges imposed by Spirit Airlines for special assistance, depending on the level of aid required, but basic assistance is provided without any fee.

Can you sue Spirit Airlines?

While it's technically possible to initiate legal proceedings against any corporation, including Spirit Airlines, it's usually more practical to resolve issues through direct communication with the airline or via consumer protection bodies.

How reliable is Spirit Airlines?

Spirit Airlines is viewed as a generally dependable carrier, despite the inevitable occurrence of occasional flight delays or cancellations.

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Alex Igleisas

Charged $99 at gate for personal pillow for long flight

May 20, 2024


Confirmation XCMQ4B Flight number NK 409 U Depart May 11 2024 5:20 am to 7:06 am Return May 14 2024 3:43 to 11:08 pm Alessandro Iglesias and Dannyelle Dias The experience on our return flight was completely unnecessary. My girlfriend and I both had the proper Spirit size personal bag that fit under the seat. No issues on departing flight. We brought a small white pillow (6 inch x 10 inches) on the trip because it was a long flight and the leaving 5 am and returning 11 pm and we might want to sleep. Again no issues on the departing flight. On May 14th the gate agent was very abrasive and started making everyone fit suitcases in the measuring box. Our's fit with no issues. When she saw our small pillow (for sleeping) she said that we would have to pay $99 if we could not fit it in one of our suitcases. I shoved the pillow in the suitcase but then it was a little tight for the measuring box. I told her that I am allowed a pillow and she just kept saying that I would have to pay $99. If I had more time I could have rearranged things in my bag or my girlfriends bag to make it fit. This flight was leaving and she was rushing us so I just shoved it in my bag and it made it too puffy. WIthout pillow the bag fit perfectly. I have been traveling as long as I am alive 33 years and have never experienced anything like this. Everyone brings either a neck pillow or small personal pillow and I have never seen any issues. This was so ridiculous. I was not going to cause a scene at the airport, We needed to get home for work so I decided to minimize the disruption and pay the fee and handle the complaint through Customer Service once I got home. I understand the people that had to pay because their suitcase was too big, but to pay for a pillow was just too much. My suitcase with out the small pillow fit perfectly in the suitcase measurer. The gate agent was very aggressive and abrasive with many customers and caused a lot of disruption. The lady behind us got so upset she made her cry. (She had a bigger bag that did not fit in space but they let he go because she was crying.) There are all kind of horror stories about this particular lady at the Las Vegas Spirit terminal. Something should be done about this because no one needs to be treated like this when traveling. I expect not only an apology but also a full refund for the charge of $99 for the small pillow.

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