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United Airlines Reviews and Ratings

Read 115,668 verified passenger reviews to find out if United Airlines is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Helpful, attentive staff
Comfortable cabins
Extensive global network

Cons

Frequent delays and cancellations
Poor customer services
Inconsistent communication

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United Airlines reviews

Terrible
(30)
Poor
(6)
Average
(11)
Very Good
(1)
Excellent
(3)

Matthew H

Verified | Apr 3, 2026

Economy

Poor experience with this airline

Worst flight experience. They cancelled the first flight and pushed me into another flight that was delayed throughout the night and proceeded to bait us ALL NIGHT, moved gates twice and finally cancelled this flight as well with 0 alternate flights provided. Absolutely poor communication and I will do everything I can to avoid them in the future.

Economy

Comments

Customercare21 : Sorry for the inconveniences caused by our service kindly share your WhatsApp number for assistance thank you.

Passenger rights expert: Surprising but true: you can get up to $700 back for Flight cancellation.

Start your check here.

Darko M

Verified | Mar 23, 2026

Frankfurt-Chicago
Economy

BY FAR THE WORST EXPERIENCE EVER, I WISH YOU GO TO BANKRUPTCY

OMG—where do I even begin? What was supposed to be a simple 9-hour flight from Frankfurt to Chicago turned into a 3-day nightmare of incompetence, silence, and straight-up disrespect. Oslo to Frankfurt? Flawless. After that, everything collapsed. We reached Chicago airspace… and then spent an hour circling like no one knew what they were doing. No explanation. No updates. Nothing. Then suddenly, the screens switch to Detroit. That’s how we find out we’re being diverted—through a screen. When people finally asked, the answer? “Refueling.” Mid-flight diversion, and that’s the best you’ve got? We land in Detroit nearly 2 hours late—still no communication. Then we sit. And sit. And sit. Three hours on the plane, being fed the same empty promise: “We’ll depart soon.” Next announcement? Not departure. Not clarity. Just vague nonsense about a “gate connection.” Confusion everywhere, zero answers. Then as we’re deplaning—boom. Notification: flight canceled. Reason? Crew ran out of legal flying hours. So this entire disaster was predictable—and still completely mismanaged. It gets worse. We’re pushed through customs and then left waiting 2 hours for luggage because the airport apparently isn’t equipped to handle international arrivals. How is that even possible? Finally reach United customer service—only to be met with rudeness and indifference. No hotel. No assistance. No accountability. Just “come back in the morning.” So at 4AM, exhausted and stranded, most of us end up sleeping on the airport floor like we’re invisible. Morning comes. New day, same chaos. No gate info. No updates. Staff literally telling us to “walk around and figure it out.” Eventually we’re told to go to gate D9. So we wait. 11:45 passes—nothing. Then: “We’re waiting for pilots.” Hours go by. Pilots arrive. Then suddenly—new excuses. Missing crew. Missing parts. Constant lies, constant delays. At 6PM—after another full day of this circus—we finally board. And the luggage? We were told it was already on the plane. That was a lie too. Mid-flight, we’re informed it’ll arrive on a different aircraft—because they “didn’t have equipment” to load it earlier. We land in Chicago. Guess what? Luggage plane hasn’t even left yet. Another 5-hour wait at O’Hare. I finally get my bag at 1AM Tuesday. So a “no-brainer” 9-hour flight that should’ve ended Sunday afternoon dragged into Tuesday morning—complete with lost hotel night, wasted car rental, zero compensation, and a complete lack of basic human decency. This wasn’t just bad service. This was systemic failure at every single step. Easily the worst travel experience I’ve ever had. Do better—or don’t exist.

Overall

EVERYTHING
none

Frankfurt-Chicago
Economy

Comments

Customercare21 : Sorry for the inconveniences caused by our service kindly share your WhatsApp number for assistance thank you.

Passenger rights expert: Travelling setback? If you faced Flight cancellation, you may be owed up to $700 in compensation.

Check your claim here.

Anonymous member

Verified | Mar 7, 2026

Economy

Flights are way overpriced and ext...

Flights are way overpriced and extortionate fees to get once complimentary services such as seats and bags. This is classist division at its finest.

Overall

The fees for baggage and picking seats, and this review process is also severely lacking.

Economy

Comments

Anonymous member: They also don’t identify the subclasses within the classes that they put people into. Like basic economy or economy

Passenger rights expert: Don’t leave money on the table. You could be owed up to $4,700 for Baggage problem.

See if you can claim now.

Dana S

Verified | Jan 23, 2026

Tokyo-Orlando
Economy

Flight cancellation

They canceled my flight from Tokyo to Orlando while I was in Tokyo airport, less than 2 hours from my flight. Next available flight home out of that airport would be 2 days later. Left me stranded over 7000 miles from home and offered me $175 in compensation.

Tokyo-Orlando
Economy

Rosalinda D

Verified | Jan 18, 2026

Santa Ana-Manila
Economy

Denied boarding

I was disappointed how my baggage was handled. Several text between myself and United Airlines until I finally receive my luggage on 8 Jan 2026. All of my wife's medicines were in that delayed luggage together with my outfit and her outfit for the 50th wedding anniversary of her sister. The desperation, anxiety, and the unnecessary inconvenience on our part was unacceptable.All of my wife's medicines were in that delayed luggage. She was unable to take her medications.

Santa Ana-Manila
Economy

Guillermo C

Verified | Jan 9, 2026

Miami-Honolulu
Economy

Flight delay

Very bad attention from the staff in miami. I ask to talk with a supervisor then never came . They canceled our fly for mecanical reasons. Then we lost the rest of our trip and fly conexión. We should fly at 9 am and fly was canceled at 2 pm. Then change the plane for other at 3.30. Because of this delay of more than 5 h we have to canceled our trip with united . We ask for our bags then they say is on the way back to us in miami. But they send it to honolulu . We make a clain to get our bags back in miami but this never happen . Very bad gestión or explanations from united staff. We want a comp for a delay. For the bags delay more than 24 h. And for the lost of cant take this flys on jan 6. We have to take other tikets from delta on nex day .

Miami-Honolulu
Economy

Lauren H

Verified | Dec 30, 2026

Philadelphia-Honolulu
Economy

Flight delay

I did not have a good experience with a flight attendant in Philadelphia when my flight was delayed. Instead of trying to help me get on the next flight to my final destination, she booked me on the next day flight when there was another flight available from Denver to Honolulu. I had to rush to talk with another flight attendant as soon as I arrived Denver to see if I can catch on the next flight and they were able to get me on stand by for this. However the flight attendant in Philly did not help me with this. She made it worse and stressful for me to figure out my connecting flight plan. Horrible experience. I’ve been flying with United for years but this one is the worse experience I’ve ever had.

Philadelphia-Honolulu
Economy

Marcel W

Verified | Dec 19, 2025

London-Sofia
Economy

I missed out on a whole day of my visit to Bulgaria

My plane arrived a little late and I received an email stating "We have rebooked you, as your flight cannot take place as schedule." I arrived about ten hours if not more late to my final destination. I had to sit in the airport for ten hours, I had to buy my own food, and sleep on some chairs. My girlfriend had one day off of work and that was the day I was supposed to arrive. Because I was booked for the next day I missed out on going places with her.

Overall

bad quality of customer service
don't have

London-Sofia
Economy

Natalie G

Verified | Dec 19, 2025

Frankfurt-Newark
Economy

The only extra care provided on board was water, which we were told was limited

The flight was scheduled to depart Frankfurt at 11:05am on January 17 2022. The airline informed me a few hours before that the flight had been delayed 1 hour because of an earlier delay that impacted the aircraft’s arrival at Frankfurt. Boarding took place around one hour after the original scheduled boarding and we were set to take off at the new departure time 12:10pm. Right before boarding started at the gate we were informed via text message (no information at the gate) that a maintenance team needs to replace a tire before departure. Once onboard the aircraft, the captain announced that the tire is being replaced and the new departure time is 12:40pm. This is the first time the text message mentioned rebooking was possible. All passengers were already on the plane and boarding had been completed about an hour prior. The plane departed 3:08pm, 4 hours and 3 minutes late. It was originally scheduled to arrive 1:35pm local Newark time but it arrived 5:26pm, 3 hours and 51 minutes late.

Overall

technical issues
no quality

Frankfurt-Newark
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to $700 compensation for Flight delay.

See if you qualify today.

Anonymous member

Verified | Dec 8, 2025

Tokyo-Iwakuni
Economy

ACCOMODATING CUSTOMER SERVICE

I would like to commend Ms. Brown of United Airlines for her exceptional assistance with a rebooking case. A passenger bound for Iwakuni contacted ANA an hour before departure, but due to system limitations, I could not uncheck her status before the flight left, risking a no-show. I reached out to United for confirmation, and Ms. Brown immediately understood the urgency. She assured me rebooking was still possible and went above expectations by holding the nearest available flight and patiently staying on the line while I coordinated with the passenger. Honestly, it's rare to encounter someone who takes ownership of their responsibilities to such an extent and delivers service with such grace and professionalism. With that being said, I’m so much grateful she made a significant difference that brought confidence to both me and the passenger. I believe this kind of exemplary service deserves to be celebrated, and I hope that her efforts will be recognized accordingly. - ANA REP (Dani)

Overall

N/A
CUSTOMER SERVICE

Tokyo-Iwakuni
Economy

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United Airlines Ratings

All-time Rating & Reviews

Average Star Rating

Total Reviews count

115668

Review Sites Distribution

AirAdvisor
3
115668 (100%)
TripAdvisor
3
57936 (50.1%)
Trustindex
2.2
14155 (12.2%)
Flight Radar
3.85
11667 (10.1%)

Kayak
3.7
10000 (8.7%)
Momondo
3.7
10000 (8.7%)
ConsumerAffairs
1.3
3430 (3%)
Yelp
1.7
2600 (2.2%)
TrustPilot
1.5
2116 (1.8%)
Google
4.3
864 (0.7%)
eSky.eu
3.8
553 (0.5%)
FlightReport
3.45
525 (0.5%)
Airline Ratings
2.6
497 (0.4%)
PissedConsumer
1.9
404 (0.3%)
Airlines-Inform
3.13
276 (0.2%)
Productreview
1.8
223 (0.2%)
SiteJabber
1.8
153 (0.1%)
Glassdoor
3.8
12 (0%)
SkyTrax Ratings
3
(%)

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Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
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Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

115668

3/5 overall

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United Airlines Reviews and Ratings

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