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United Airlines Reviews and Ratings

Read 115,668 verified passenger reviews to find out if United Airlines is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Helpful, attentive staff
Comfortable cabins
Extensive global network

Cons

Frequent delays and cancellations
Poor customer services
Inconsistent communication

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United Airlines reviews

Terrible
(30)
Poor
(6)
Average
(11)
Very Good
(1)
Excellent
(3)

Ricardo S

Verified | Nov 9, 2025

Newark-Mexico City
Economy

Flight cancellation

Worst customer experience ever. Nobody is willing to help you out and guide you to the correct way on doing the things. Awful

Newark-Mexico City
Economy

Reine P

Verified | Oct 23, 2025

Barcelona-Medford
Economy

Barcelona flight was delayed and...

Barcelona flight was delayed and I missed my connecting flight in Washington, DC, therefore missing my next connecting flight in Denver, CO. I was rerouted from Washington, DC to San Francisco. I was not offered a hotel or meals and I spent the night trying to sleep on the floor at the San Francisco Airport, flying out of SF to MFR the morning of October 6th. It was a horrible experience. I am 72 years old, I was exhausted and sick by the time I got home.

Barcelona-Medford
Economy

Stella M

Verified | Oct 23, 2025

Palermo-Vancouver
Economy

In the morning leaving Palermo,...

In the morning leaving Palermo, the flight kept getting delayed. Communication about the delay was sparse, but I understand that it was apparently due to a maintenance issue. The delay was not weather related (beautiful clear skies that morning). We landed in Newark and the plane doors opened at 5:26 pm local time. 3 hours and 11 minute late. My connecting flight from Newark to Vancouver depart before I arrived at 4:59 pm. I missed that connection. I was rebooked for the following day. United provided me with a voucher for a hotel and meals. I arrived in Vancouver the following day 17 hours 58 minutes later than my original schedule. This was disruptive to me as I was a day late returning to work. I lost a day of wages at work. If I had known that my travel would take almost 18 hours extra, I would have purchased a cheaper flight and saved some money. United Airlines did not deliver the service they had sold to me.

Palermo-Vancouver
Economy

Anonymous member

Verified | Sep 16, 2025

Economy

Missed my patients meetings

Flight was cancelled while we were on board on the tarmac. Had to cancel and rebook 24 hours later. I am a physician and had to move my patients in office due to delays in arrival.

Overall

schedule disruption
Wi-Fi is not bad

Economy

Comments

Passenger rights expert: Did you know that you can claim up to $700 compensation for Flight cancellation in most cases?

Check if you can claim compensation here.

Anonymous member

Verified | Sep 16, 2025

Munich-Denver
Economy

Missed our next flight and destination

The flight from MUC to DENVER was delayed. We missed our connection flight to MSP and had to stay a night in Denver. Unfortunately, the airline could not help us at that point and told us to reach out after we landed in MSP.

Overall

Ontime departure
No

Munich-Denver
Economy

Comments

Passenger rights expert: Did you know that you can claim up to $700 compensation for Flight delay in most cases?

Check if you can claim compensation here.

Silva C

Verified | Jul 10, 2025

Munich-Chicago
Economy

Our flight was redirected to...

Our flight was redirected to Boston due to the toilets not being emptied before we boarded. We were on the plane for 11 hours due to this. Arriving in Chicago at around 16.30 instead of 14.10. Then in the line for immigration for over an hour! It was an uncomfortable flight due to the need to use the toilet by all four passengers. The smell, and the fact there were people queuing constantly causing disruption. No peace at all on flight. The captain apologised but that didn’t solve our uncomfortable flight. No extra care was provided. We paid alot of money to fly direct for the comfort and a speedy trip. This did not happen. We ended up missing an arrival family reunion due to this… family members we hadn’t seen for years had to leave before we arrived! This is not the first time I have had disruption flying with united. Last September my direct flight was cancelled and I ended up flying via Frankfurt, I had a panick attack, had to run through Frankfurt airport to get a connection flight and arrived in Chicago 6 hours later than schecualed.

Munich-Chicago
Economy

Rocio M

Verified | Jul 10, 2025

Puerto Jimenez-Washington
Economy

I was suppose to be...

I was suppose to be in Washington DC for only a day and half for my work trip and now I lost my half day and leaves me with only one day of business. People who were suppose to pick me up from the airport cannot since I am late and that was additional expense.

Puerto Jimenez-Washington
Economy

Verified | Jun 23, 2025

Seattle-Bangkok
Business

Buyer Beware... Opportunity Makes Thieves.

My name is Jen Carlisle. I am an office manager for a man named Harry Woodward, who had over $3,000 in flight credits through United. Due to the death of his wife, a heart attack, grieving, and ongoing health concerns, he was unable to utilize his credits and they refused to give a refund or extend the flight credits. He originally paid $6,000 for tickets he was unable to use and they absolutely refused to work with us. I have spent probably about 30 hours on this ridiculousness, and Harry has now not only lost his wife and some of his health but also is out $6,000. If you were to include how much time I have spent on this, he's out $7,500. Mind you this was after he had been told that these credits he had were good until the first of the year of 2026 several months ago. It feels like discrimination and taking advantage of people. It feels like a greedy money-grab, especially after all of the work and time put into trying to scramble to save his credits after learning they were not, in fact, good until next year, and I attempted the refund request as well as an extension request. I doubt he will ever fly United again, and he travels quite a lot and often with other people who are members of the build team or other staff. This is completely unfair to a man who doesn't deserve to be screwed over like this, and honestly, the next time I travel and anytime travel comes up in conversation, I now tell everyone that United steals their customers' money because that is exactly what this situation has felt like. DO NOT recommend. Their customer service values and statements are all LIES, and this was proven to me over the last two weeks while dealing with this stressful and overly complicated process of trying to get him at least something for his $6,000 initial investment, and they just all kept making excuses as to why they "can't," give a refund, which is ridiculous. I think United is too big for their britches, so to speak. Anytime an organization or corporation gets too big, corruption and greed run rampant, and this is what United is a prime example of. They pick and choose which customers to highlight on their site and obviously we are not the only ones who have had a bad experience because their overall star rating here is less than two stars. No wonder. While it's not surprising, it is EXTREMELY disappointing and has caused us a LOT of grief. So, buyer beware... United might just take your money and run.

Seattle-Bangkok
Business

Franz M

Verified | Jun 13, 2025

Munich-Washington
Economy

I was suppose to be...

Munich-Washington
Economy

Kathrine W

Verified | Jun 3, 2025

London-Washington
Economy

Our experiences for this flight...

Our experiences for this flight were very unpleasant and tiring after an already long day. As the crew did final flight checks, a mechanical deficiency was discovered. What followed were Troubleshooting, Part Replacement , Testing, and and finally "We give up!" The entire passenger group departed to an adjacent Gate and were advised that a replacement aircraft would be prepared for flight and all existing Boarding Passes would be used for re-entry onto the substitute aircraft. All this was in excess of three (3) hours

London-Washington
Economy

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United Airlines Ratings

All-time Rating & Reviews

Average Star Rating

Total Reviews count

115668

Review Sites Distribution

AirAdvisor
3
115668 (100%)
TripAdvisor
3
57936 (50.1%)
Trustindex
2.2
14155 (12.2%)
Flight Radar
3.85
11667 (10.1%)

Kayak
3.7
10000 (8.7%)
Momondo
3.7
10000 (8.7%)
ConsumerAffairs
1.3
3430 (3%)
Yelp
1.7
2600 (2.2%)
TrustPilot
1.5
2116 (1.8%)
Google
4.3
864 (0.7%)
eSky.eu
3.8
553 (0.5%)
FlightReport
3.45
525 (0.5%)
Airline Ratings
2.6
497 (0.4%)
PissedConsumer
1.9
404 (0.3%)
Airlines-Inform
3.13
276 (0.2%)
Productreview
1.8
223 (0.2%)
SiteJabber
1.8
153 (0.1%)
Glassdoor
3.8
12 (0%)
SkyTrax Ratings
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

115668

3/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with United Airlines by following the steps below
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2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
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United Airlines Reviews and Ratings

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