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United Airlines Reviews and Ratings

Read 115,668 verified passenger reviews to find out if United Airlines is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Helpful, attentive staff
Comfortable cabins
Extensive global network

Cons

Frequent delays and cancellations
Poor customer services
Inconsistent communication

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United Airlines reviews

Terrible
(30)
Poor
(6)
Average
(11)
Very Good
(1)
Excellent
(3)

Feline P

Verified | Dec 12, 2024

Brussels-Chicago
Economy

FLight from brussels to chicago...

FLight from brussels to chicago got delayed, security at the aiprort of Chicago was insane and made me miss my flight. Had to buy a 400$ ticket to go to Austin.

Brussels-Chicago
Economy

Rebeca M

Verified | Dec 12, 2024

Lisbon-Washington
Economy

Flight from Lisbon to washington...

Flight from Lisbon to washington was Cancelled, they rebook initialy yo a flight after 2 days, however after going to the counter they rebook me to a existing flight that arrive after 7 hours of theninitial plan, having impact on my plans

Lisbon-Washington
Economy

Alma V

Verified | Oct 7, 2024

Munich-Chicago
Economy

We sat on the tar mack for...

We sat on the tar mack for 3 hours and was the untied rep at luggage said weather related delays aren’t eligible for compensation. we were informed our luggage isn’t coming out tonight either as there is no one to off load the luggage. We have to leave the airport without our luggage. My ride left and I had to Uber home. I have no luggage and am leaving on another trip tomorrow at 6am.

Munich-Chicago
Economy

Oliver C

Verified | Oct 7, 2024

Sydney-New York
Economy

First we had a 4 or 5 hour delay...

First we had a 4 or 5 hour delay I can't remember which supposedly due to weather. That said our kids flew home on Delta to JFK w/o any "weather" issues. Finally boarded the air craft only to find out that they did not have the food cart on board. We waited quite awhile to see if they could get one on board and while waiting the co-pilot timed out so they cancelled the flight. We had to walk down stair, be bused back to the terminal and wait on line AGAIN for luggage and vouchers for food and a room which was ridiculously small. Had to sit sideways on the toilet! Then back on line to go through the whole process the next morning. They also gave my bulkhead seat away and now my husband and I were split up on the flight home. I had a driver on hold all day waiting to pick us up at the airport and the again the following day which was a big inconvenience to the driver.

Sydney-New York
Economy

William L

Verified | Oct 7, 2024

Paris-Newark
Economy

My flight was cancelled around...

My flight was cancelled around 3am the day of departure. Departure was scheduled for 1;10pm. The text message from United stated "We're sorry to let you know we've canceled flight from Paris to New York/Newark because we needed to take the plane out of service to address a technical issue". I still have the text message. They then rebooked us on a flight the next day which forced us to stay another night in Paris. They then offered a flight credit which I haven't accepted. The airline didnt offer me any compensation for food/hotel so I was forced to incur over $1400 USD in unexpected expenses. We didnt arrive to our final destination until late on July 3rd after also experiencing delays in Newark because the flight they booked us on to Orlando had a very short layover time.

Paris-Newark
Economy

Wendy U

Verified | Oct 7, 2024

Frankfurt-Tel-aviv
Economy

Flight was cancelled and...

Flight was cancelled and I had to take another flight but United never gave me my bag back. I've contacted them multiple times and they cannot locate it or send it back, I'll have to also replace the items and cost of baggage, which includes a number of sentimental items, fine jewelry and totals over $2000. I had to book an alternative flight since I had a medical procedure the following day after 2 days in a row of cancelled flights and arrived at my final destination 55 hours later than I was supposed to.

Frankfurt-Tel-aviv
Economy

Lukas H

Verified | Sep 26, 2024

Paris-Quebec
Economy

Flight from Paris on was late by...

Flight from Paris on was late by almost 2 hours ... United canceled connecting flight to Québec at last minute. Final arrival in Québec was 8-4 ... as full 24 hours after initial planned arrival on trip from Paris to Québec.

Paris-Quebec
Economy

Alejandro L

Verified | Sep 26, 2024

Madrid-Newark
Economy

The flight was delayed two...

The flight was delayed two hours. When we were one hour away from Newark, we rerouted to Albany where we stayed in the plane for 90 mins and then Albany airport for 5 hours with no beverages or substantial food.

Madrid-Newark
Economy

Ciara R

Verified | Sep 26, 2024

Rome-Chicago
Economy

At FCO we arrived at 8am...

At FCO we arrived at 8am to catch our flight. We received a 9am text from UA that flight was cancelled and we were rebooked. UA placed us in hotel overnight. Yes we were inconvenienced - wife missed 1 day of work, puppy couldn’t get picked as planned, extra out of pocket meals and transportation.

Rome-Chicago
Economy

Daniel B

Verified | Sep 26, 2024

Edinburgh-Orlando
Economy

Hello there, When I arrived...

The original e-ticket was a connection through Toronto . I then changed my return flight from a connection to a direct flight from EDI to ORD at 11:30AM but the airline only shows the original flight and the actual return flight which was not until the next day. This flight that included my wife, was canceled due to a fuel pump failure and we returned to the gate. We had to walk to a hotel, uber for dinner and pay for dinner that night as well. Please let me know if any other information is required.

Edinburgh-Orlando
Economy

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United Airlines Ratings

All-time Rating & Reviews

Average Star Rating

Total Reviews count

115668

Review Sites Distribution

AirAdvisor
3
115668 (100%)
TripAdvisor
3
57936 (50.1%)
Trustindex
2.2
14155 (12.2%)
Flight Radar
3.85
11667 (10.1%)

Kayak
3.7
10000 (8.7%)
Momondo
3.7
10000 (8.7%)
ConsumerAffairs
1.3
3430 (3%)
Yelp
1.7
2600 (2.2%)
TrustPilot
1.5
2116 (1.8%)
Google
4.3
864 (0.7%)
eSky.eu
3.8
553 (0.5%)
FlightReport
3.45
525 (0.5%)
Airline Ratings
2.6
497 (0.4%)
PissedConsumer
1.9
404 (0.3%)
Airlines-Inform
3.13
276 (0.2%)
Productreview
1.8
223 (0.2%)
SiteJabber
1.8
153 (0.1%)
Glassdoor
3.8
12 (0%)
SkyTrax Ratings
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

115668

3/5 overall

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United Airlines Reviews and Ratings

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