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CountryGermany , DE
City Schonefeld

Berlin Brandenburg Airport Willy Brandt Flight Delay and Cancellation Compensation

If you have suffered a flight delay or cancellation, or got denied boarding by an airline at Berlin Brandenburg Airport Willy Brandt, you may have the right to compensation of up to €600 per person.

AirAdvisor makes it easy for you to claim compensation. Filing a claim does not entail any risk or advance cost, as AirAdvisor only gets a success fee commission from payment received from the airline. The service is free, if compensation is not collected.

Berlin Brandenburg Airport Willy Brandt on the map

Nicolle Harwood-Nash
Last Updated: April 19, 2024

Berlin airport Willy Brandt inside

Berlin Brandenburg Airport, also known as Willy Brandt Airport, is the main international airport for Berlin and its surrounding regions in Germany. Opened in 2020, it replaced both Berlin Tegel Airport and Berlin Schönefeld Airport. Willy Brandt Airport has an incredibly spacious terminal, designed to handle over 25 million airline passengers annually. It also boasts environmentally friendly features, such as energy-efficient lighting and heating systems. While the airport may be modern and efficient, disruptions are often inevitable, such as flight cancellations and delays. While these disruptions are by no means ideal, you can typically claim flight compensation and get some money back for the inconvenience caused.

Tip: Did you know that Berlin Brandenburg Airport (BER) has secured a notable position in the world's best airports ranking? It has earned the impressive 23rd place in the prestigious ranking by AirAdvisor.

Here at AirAdvisor, our dedicated team of experts know the ins and outs of the legalities surrounding flight compensation. We're here to guide you through every step of the process and resolve all the legal matters, allowing you to sit back and relax. In this article, we discuss compensation claims and values for delayed flights, cancelled flights and the rare occasion of being denied boarding.

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Berlin Brandenburg Airport Flight Delay Compensation

Understanding the compensation policies when dealing with a delayed flight at Willy Brandt Airport can greatly impact your experience during unforeseen disruptions. You may be eligible for compensation in case of flight delays that result in monetary losses or substantial changes to your itinerary. In such situations, you'll likely be entitled to compensation in accordance with EU261, which is one of the European Union's regulations focusing on your passenger rights.

Passenger Rights in Case of BER Flight Delay

When travelling, you're generally protected by EU261, which outlines your rights and the conditions under which you can seek compensation for a delayed flight at Berlin Brandenburg Willy Brandt Airport. Delays can arise from various factors, and if they are attributable to the airline, you may consider making a claim for financial reimbursement. The ability to claim compensation often depends on the extent of the delay, though, with eligibility usually starting from delays of 3 hours or more.

It's worth noting that EU261 coverage does not guarantee compensation in all cases, especially when the cause of the delay is beyond the airline's control, such as extreme weather conditions.

How Much Can You Claim for BER Delay

At Berlin Brandenburg Airport, several factors determine your eligibility and the value of your reimbursement. The distance of your direct flight plays a significant role in calculating compensation amounts. For example, if you intended to travel to a destination 700km away and encountered a 6-hour delay, you could be eligible for financial compensation of up to €250. The criteria listed below offer insight into the varying financial reimbursement possibilities for flight delays at Berlin Brandenburg Airport:

  • Flights less than 1,500 kilometres: Up to €250
  • Flights between 1,500 kilometres and 3,500 kilometres: Up to €400
  • Flights longer than 3,500 kilometres: Up to €600

a table with compensation you can receive for a delayed flight from Berlin Airport

Berlin Airport Cancelled Flight Compensation & Refund

When a flight is called off by the airline before its scheduled departure, it's considered a flight cancellation. At Willy Brandt Airport, a variety of factors can trigger cancellations, including inclement weather, technical problems or operational challenges. These cancellations can cause disruptions to your travel plans, incurring financial losses and possibly emotional strain. However, EU261 regulations provide a safety net, allowing you to pursue compensation for a cancelled flight at Berlin Airport.

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Cancelled Flight Law in Europe

In the event of a flight cancellation at Berlin Brandenburg Airport, EU261 regulations may grant you the right to compensation. Options for compensation can encompass a total refund for the cancelled flight, an alternative travel arrangement to reach your destination or a monetary reimbursement. The ability to claim financial compensation is contingent on the root cause of the cancellation, such as inadequate staffing or poor aircraft maintenance by the airline.

Coping with a flight cancellation can be highly disruptive, often affecting more than just your finances. You could potentially be left waiting at the airport for extended periods until a new flight is arranged. Access to essential provisions like meals, beverages and a place to rest become increasingly important during these delays. Whether or not the airline is directly responsible for the cancellation, they're typically required to accommodate these needs. Though, if external factors beyond the airline's influence caused the cancellation, they may not be required to meet your financial compensation requests.

Berlin airport Willy Brandt entrance

Berlin BER Cancelled Flight Compensation You Can Claim

When it comes to monetary compensation for a cancelled flight leaving from Berlin Brandenburg Willy Brandt Airport, the amounts resemble those for delayed flights. Generally, the longer the distance of the planned trip, the greater the potential compensation. For instance, if you're flying vast distances, you may be entitled to a more significant reimbursement than those covering shorter distances. Below is an overview of possible compensation amounts depending on the range of the intended flight:

  • Flights less than 1,500 kilometres: Up to €250
  • Flights between 1,500 kilometres and 3,500 kilometres: Up to €400
  • Flights longer than 3,500 kilometres: Up to €600

a table with compensation you can receive for a cancelled short flight from Berlin Airport

a table with compensation you can receive for a medium flight from Berlin Airport

a table with compensation you can receive for a cancelled long flight from Berlin Airport

Denied Boarding at Berlin Brandenburg Willy Brandt Airport

Airlines sometimes use a technique known as overbooking to boost their revenues and ensure that flights operate at full capacity. This approach can lead to the issuance of a greater number of tickets than the available seats on the plane. As a traveller, this practice doesn't exactly work in your favour, potentially resulting in denied boarding. Should you be denied boarding due to overbooking, rest assured that you can make a claim. The amount you can claim usually varies from €250 to €600. 

When you're denied boarding at Berlin Airport, you may have to remain at the airport for some time, where expenses for essentials may arise. In light of these circumstances, it's only reasonable for the airline to provide compensation if they're responsible for your denied boarding.

Claim Berlin Brandenburg Compensation With AirAdvisor

At AirAdvisor, our primary goal is to ensure a smooth claims process, ensuring you receive the reimbursement you deserve when delayed and cancelled flights disrupt your travel plans. The resulting inconvenience from these disruptions can cause stress and financial losses. which may be overwhelming. That's where AirAdvisor steps in to champion your claims process and resolve all the intricate legal proceedings of making a claim.

We've designed a user-friendly online claim form, streamlining your request for our services. Simply provide us with the necessary details, including your flight ticket details and any relevant information. Rest assured that you can rely on us to handle the complex legal aspects involved - it's what we specialise in! 

We strongly believe in fairness and transparency. Therefore, our fee structure operates on a contingency basis. We only charge a fee when the claims process is successful. This ensures you face no financial risk when working with us, proving our commitment to your satisfaction.

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Berlin Airport BER Questions and Answers

The questions and answers below can help you further understand compensation processes when travelling through Berlin Brandenburg Willy Brandt Airport:

Why do flights get delayed at Berlin Brandenburg Willy Brandt Airport?

Airlines operating out of Berlin Airport, while modern and essentially brand new, can still experience disruptions, whether they're from controllable or uncontrollable incidents. The common reasons are usually bad weather and technical difficulties. For example, a flight delayed by technical issues may be a take-off procedure where the pilots test different functions of the aircraft. If the pilots observe that the drag system is failing to deploy, they can't take off, as defined by safety laws and procedures.

How do I claim compensation if my flight from BER was delayed or cancelled?

The easiest option when trying to claim compensation at Berlin Brandenburg Airport, which can save you a substantial amount of time, is to use our services here at AirAdvisor. We can handle the entire claims process and get you your much-deserved compensation. If however, you have some skills and knowledge in legal matters, you can directly contact the airline and attempt to gain compensation on your own accord.

What to do if I am denied boarding at Willy Brandt Airport?

The initial step you might take is to request an explanation of your denied boarding. For integrity purposes, it's usually a good idea to ask if they can provide the explanation in a written format, so you have physical proof. If you're denied boarding for things that are out of your control, such as overbooking, you can use this document, along with other information like flight details, to support your claim. You can also use our expertise at AirAdvisor to resolve the claim process in a timely and stress-free manner.

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