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Delta Air Lines Reviews and Ratings

Check 149,346 verified passenger reviews to find out if Delta Air Lines is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Friendly, attentive staff
Comfortable seating
Efficient problem solving
User-friendly mobile app

Cons

Frequent delays, cancellations
Inconsistent customer service
Inadequate flight service
Poor handling of compensation

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Delta Air Lines reviews

3.6

Terrible
(22)
Poor
(6)
Average
(3)
Very Good
(4)
Excellent
(3)

Courtney M

Verified | Apr 23, 2026

Anchorage-Milan
Economy

Denied boarding

so far; so good. was this not enough characters? why can't i continue to finish? oh. minimum of 100 symbols. just looking for our bag delivery. all else was great.

Anchorage-Milan
Economy

Rick B

Verified | Apr 2, 2026

Washington-Boise
Premium economy

Nothing but cancelations delays and...

Nothing but cancelations delays and zero help zero customer service. Mke to Det / Det to Washington DC delays DC to Seattle canceled flight zero help paid for my own hotel. 12 for food. Now DC to Atlanta delayed couldn't pull the plane up to gate 1/2

Overall

Canceled flight zero help

Washington-Boise
Premium economy

Comments

Passenger rights expert: Did you know that you can claim up to $700 compensation for Flight cancellation in most cases?

Check if you can claim compensation here.

Joseph V

Verified | Mar 25, 2026

Sacramento-New York
First

DELTA the air line that makes money the old fashion way it steals it from its costumers

I had to carrier my luggage for the arriving fight from Sacramento CA to lax internation going to JFK airport even thought this is a connecting flight ,I asked for help, yet I was ignored ( I had a very hard time taking the luggage and going thru security with my luggage ) I feel this not how a Delta one customer should be treated ( this round trip flight for NY JFK to CA Sacramento cost me 10K yet I was treated horribly ) ,when I got on the plane the seat belt did not work the flight attendant had to repair it .

Overall

no customer service

Sacramento-New York
First

Comments

Passenger rights expert: Compensation alert! Did you have Baggage problem? You could be due up to $4,700.

Find out in just a few clicks.

R D

Verified | Mar 24, 2026

Premium economy

I make my trip plans 5 months ahead...

I make my trip plans 5 months ahead of time. Delta cancelled my flight 3 month before we took off. Delays were excessive so I was able to cancel the entire trip. If you make trip plans based on flights, be sure to select the "free cancellation" feature for hotels, cars, etc. I've decided to drive now, I can count on that!

Premium economy

Comments

Passenger rights expert: Surprising but true: you can get up to $700 back for Flight cancellation.

Start your check here.

Anonymous A

Verified | Jan 16, 2026

Detroit-Lansing
Economy

Delta Left my husband stranded for ...

Delta Left my husband stranded for the night and couldn’t even give him a heads up the flight was never going to happen. No one was at the gate at all and I don’t think this flight ever was actually planned for leaving which is insane to me. I will never buy from delta again. Terrible.

Overall

Delta made a pretend flight
None.

Detroit-Lansing
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to $700 compensation for Flight cancellation.

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Nancy W

Verified | Jan 6, 2026

Madison-New York
Economy

Flight cancellation

I am impressed that I received the info I needed about our cancelled flight. so quickly. We are long time Delta customers and I hope this claim can be resolved to our satisfaction.

Madison-New York
Economy

Rosa E

Verified | Dec 29, 2026

Charlotte-San Antonio
Economy

Flight delay

I Usually like to travel with this airline because never had problems before. Hopefully they will take care of my situation knowing that it was their fault because they overbooked and I was 5 hours late and missed my transportation to Mexico.

Charlotte-San Antonio
Economy

Justin W

Verified | Dec 21, 2025

Roanoke VA-Houston
Economy

Denied boarding

Immediate delays as soon as I made it to the origin airport. I made it to my connecting flight with 20 minutes to spare with my ticket in hand and was told I was removed from the manifest

Roanoke VA-Houston
Economy

Wess I

Verified | Dec 19, 2025

London-Miami
Economy

arriving at my final destination 11 hours later and missing my bus connection

I was stuck at the passport checks for over an hour because all the passport boots were shut down. We were not given any reason why this had happened and, at the same time, we were assured that the flight would have not departed without us. Nonetheless, once arrived at the gate entrance, we were denied boarding, even though the flight was not going to leave any time soon (I can't be sure because I didn't time how long I waited at the gate entrance trying to argue my way on the flight, but it was definitely more than 15 minutes). Again, we were assured the flight would not depart without us while we were waiting at the passport checks, which did not happen, and I was then rescheduled on another flight.

Overall

checkin service is awful
nothing

London-Miami
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to $700 compensation for Denied boarding.

Check your eligibility here.

Anonymous member

Verified | Dec 15, 2025

Detroit-Green Bay
Premium economy

Being LIED to by Delta employees

We were supposed to leave at 8 pm, got delayed 9 times. I could have got a hotel if they would have told the truth before 11:30 pm. Mechanical error, they gave us food vouchers at 10:30 when everything was closed. Moved us from A73 to B1 and said the plane was leaving at 11:49. Nope, 5:45 am.

Overall

Lied to and delayed 9 times
None

Detroit-Green Bay
Premium economy

Comments

Passenger rights expert: Flight delay might mean you’re owed up to $700 in compensation.

Find out if you can make a claim now.

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Delta Air Lines Ratings

All-time Rating & Reviews

Average Star Rating

3.6

Total Reviews count

149346

Review Sites Distribution

AirAdvisor
3.6
149346 (100%)
TripAdvisor
3.5
64839 (43.4%)
Google
3.85
26416 (17.7%)
Flight Radar
4.3
12195 (8.2%)

Glassdoor
4.2
9100 (6.1%)
Kayak
3.9
8571 (5.7%)
Momondo
3.9
8571 (5.7%)
Trustindex
3
7374 (4.9%)
Consumer Affairs
1.6
3474 (2.3%)
TrustPilot
1.6
2306 (1.5%)
Influenster
4.6
1425 (1%)
Yelp
1.9
1140 (0.8%)
FlightReport
3.7
953 (0.6%)
PissedConsumer
2
703 (0.5%)
Mouthshut
2.45
580 (0.4%)
eSky.eu
4.1
540 (0.4%)
Airlines-Inform
3.66
494 (0.3%)
Airline Ratings
3
252 (0.2%)
Productreview
1.9
82 (0.1%)
SiteJabber
2.1
53 (0%)
Reviews.io
1.91
23 (0%)
SkyTrax Ratings
3
(%)
Tiket2
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.6

149346

4/5 overall

3 ways to claim compensation from Delta Air Lines

Option 1 - Write a review - Tell other passengers what you want compensating for.
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Option 2 - Check how much you are owed right now with our instant compensation checker.
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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Delta Air Lines by following the steps below
1. Fill in the feedback and claims form on the Delta Air Lines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Delta Air Lines Reviews and Ratings

Pros

Cons

Pros

Cons

Delta Air Lines reviews

Denied boarding

Comments

Nothing but cancelations delays and...

Comments

DELTA the air line that makes money the old fashion way it steals it from its costumers

Comments

I make my trip plans 5 months ahead...

Comments

Delta Left my husband stranded for ...

Comments

Flight cancellation

Comments

Flight delay

Comments

Denied boarding

Comments

arriving at my final destination 11 hours later and missing my bus connection

Comments

Being LIED to by Delta employees

Comments

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Delta Air Lines Ratings

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Delta Air Lines Reviews and Ratings

Pros

Cons

Pros

Cons

Denied boarding

Comments

Nothing but cancelations delays and...

Comments

DELTA the air line that makes money the old fashion way it steals it from its costumers

Comments

I make my trip plans 5 months ahead...

Comments

Delta Left my husband stranded for ...

Comments

Flight cancellation

Comments

Flight delay

Comments

Denied boarding

Comments

arriving at my final destination 11 hours later and missing my bus connection

Comments

Being LIED to by Delta employees

Comments

Delta Air Lines Ratings

Join the conversation! What do you think of Delta Air Lines

How does Delta Air Lines compare?

Compare Delta Air Lines with:

3 ways to claim compensation from Delta Air Lines

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No disrupted flights were found

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