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Artur F
Verified | Dec 12, 2024
- Lisbon-New York
- Economy
Flight DL273 was abruptly cancelled...
Flight DL273 was abruptly cancelled merely ~3 hours before its scheduled departure. This cancellation was particularly distressing as I had a crucial business meeting in New York City at 4 PM, which I was now at risk of missing. I was placed in a queue for 3 hours to speak with a Delta representative, during which time I received an automated text message with a rescheduled flight. The proposed rescheduled flight was highly unsatisfactory, as it would have resulted in my arrival in New York nearly 36 hours later than originally planned and involved multiple connections. Given the urgency of my situation and the lack of immediate assistance, I was compelled to purchase a backup flight through Norse Airlines at a cost of 600 euros to ensure I could reach my destination as soon as possible. When I finally reached the Delta service desk, I had to persistently negotiate to be placed on a KLM flight with a layover in Amsterdam, which was the best available option at that point.
- Lisbon-New York
- Economy
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