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Delta Air Lines Reviews and Ratings

Check 149,346 verified passenger reviews to find out if Delta Air Lines is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Friendly, attentive staff
Comfortable seating
Efficient problem solving
User-friendly mobile app

Cons

Frequent delays, cancellations
Inconsistent customer service
Inadequate flight service
Poor handling of compensation

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Delta Air Lines reviews

3.6

Terrible
(22)
Poor
(6)
Average
(3)
Very Good
(4)
Excellent
(3)

Anonymous member

Verified | Dec 15, 2025

Detroit-Green Bay
Premium economy

Being LIED to by Delta employees

Delta delayed us 9 times. At 10:30 pm when all the restaurants were closed they gave us food vouchers. At 11pm they switched our gate, said we’d be leaving at 11:49. Get to the new gate and about 30 minutes later the flight was delayed until 5:45 in the morning. We have been flying Delta for years. I don’t like being lied to! There is nowhere to sleep in this crappy airport. I am beyond furious.

Overall

Delayed 9 times, lied to and told it was weather. They finally admitted it was mechanical, by this point they gave us food vouchers at 10:30 pm. Everything was closed. Then they changed our gate, said we would leave at 11:49. Nope! Delayed until tomorrow!
None

Detroit-Green Bay
Premium economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to $700 compensation for Flight delay.

See if you qualify today.

Aurelis C

Verified | Nov 26, 2025

Santiago-New York
Economy

Flight cancellation

I bought a first class ticket with Delta. My flight was delayed for more than 24 hours and did not get refunded for hotel stay or offered another earlier flight. I’m am not satisfied with the service I was provided.

Santiago-New York
Economy

Jeff M

Verified | Nov 24, 2025

Alexandria-Sacramento
Economy

Denied boarding

Unfriendly and rude ticket counter agent and supervisor Vince, at Alexandria La airport. Unsympathetic to a grieving daughter on a bereavement flight.

Alexandria-Sacramento
Economy

Mannell K

Verified | Nov 6, 2025

Paris-Indianapolis
Economy

Flight cancellation

Very disappointed with Delta yet I have flown several times with them but this was the worst experience. They have not resourced to me at all to try to offer me any compensation for the full delay and agony that I went through Psychologically

Paris-Indianapolis
Economy

Manika K

Verified | Oct 16, 2025

Toronto-Delhi
Economy

Flight delay

Traveling with KLM delta today and unfortunately our flight has been delayed for over 4 hours. What’s more frustrating is the lack of updates or assistance from the staff. Clear communication would make the situation much easier for passengers.

Toronto-Delhi
Economy

John F

Verified | Oct 14, 2025

Hampton-Amsterdam
Economy

Terrible customer service.

Flying from Atlanta to Amsterdam for a week long golf trip with my uddies and when I unpacked everything, my driver was completely destroyed. Not only was the shaft broken, the head of my clubs was cracked. Of course Delta said that since I did not have a hard case, they are not responsible for any damage. So, not a great way to start a golf trip.

Overall

Damage to my golf clubs
Decent leg room

Hampton-Amsterdam
Economy

Comments

Passenger rights expert: Did you know that you can claim up to $4,700 compensation for Lost or Delay Baggage in most cases?

Check if you can claim compensation here.

Jeff M

Verified | Jul 11, 2025

Rome-Atlanta
Economy

Our flight delay out of...

Our flight delay out of Rome caused us to miss our connection in ATL going to Omaha. There were two more flights to Omaha that evening but both were already full. We opted to fly to Kansas City instead as we were traveling with family that were going to Kansa City and drive home the following morning. We tried to rebook through Detroit but that flight was also very delayed so ended back on the ATL flight. It was a bit crazy.

Rome-Atlanta
Economy

Rafael P

Verified | Jul 2, 2025

New York-Chicago
Economy

They canceled my flight first...

They canceled my flight first send an email saying they change to 8 PM from 6:55 PM then by cancel to fix the problem for the next day it was three people fixing the problem for thousands of people I was there three hours people rude no place to stay I have to leave July 1 at 3 PM. Left the plane 3:45 PM. I need to speak to somebody so long story. So the next day I go at 10 AM because I figure it was gonna be a long lines. I was in line for an hour and a half to check in to get my seat assigned. They tell me that they will do that in the gate when I go into security, my ticket was not in the system. After another hour in line have to go back down to check in make the line again I almost lost my flight at 3 PM from 10 AM. It’s ridiculous.

New York-Chicago
Economy

Gina A

Verified | Mar 31, 2025

Detroit-Dallas-Fort Worth
Economy

Our flight crew was Awesome!...

Our flight crew was Awesome! It was my daughter’s first time flying and we did not know she would be air sick. The whole crew was so nice she was very embarrassed and they put her at ease. They said they were a New York crew. Thank you!

Detroit-Dallas-Fort Worth
Economy

Verified | Dec 13, 2024

Detroit-Orlando
Economy

I was treated with disgusting...

I was treated with disgusting conduct from the entire Delta staff (flight attendants and pilot). The staff was unprofessional, rude, sarcastic, disgustingly racial comment towards me. This Delta staff should NEVER be allowed to interact with customers again. Flight attendant was argumentative and rude and racial towards me with her attitude and comments and escalated her disgusting behavior be having me removed from the plane, the pilot and flight staff doubled down on the rude, ignorant conduct of the staff and I have never seen such horrible disgusting behavior by anyone like this in my life. I pray these people never interact with other people again as they are a risk to peoples safety.

Detroit-Orlando
Economy

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Delta Air Lines Ratings

All-time Rating & Reviews

Average Star Rating

3.6

Total Reviews count

149346

Review Sites Distribution

AirAdvisor
3.6
149346 (100%)
TripAdvisor
3.5
64839 (43.4%)
Google
3.85
26416 (17.7%)
Flight Radar
4.3
12195 (8.2%)

Glassdoor
4.2
9100 (6.1%)
Kayak
3.9
8571 (5.7%)
Momondo
3.9
8571 (5.7%)
Trustindex
3
7374 (4.9%)
Consumer Affairs
1.6
3474 (2.3%)
TrustPilot
1.6
2306 (1.5%)
Influenster
4.6
1425 (1%)
Yelp
1.9
1140 (0.8%)
FlightReport
3.7
953 (0.6%)
PissedConsumer
2
703 (0.5%)
Mouthshut
2.45
580 (0.4%)
eSky.eu
4.1
540 (0.4%)
Airlines-Inform
3.66
494 (0.3%)
Airline Ratings
3
252 (0.2%)
Productreview
1.9
82 (0.1%)
SiteJabber
2.1
53 (0%)
Reviews.io
1.91
23 (0%)
SkyTrax Ratings
3
(%)
Tiket2
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.6

149346

4/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Delta Air Lines by following the steps below
1. Fill in the feedback and claims form on the Delta Air Lines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
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Delta Air Lines Reviews and Ratings

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