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Vistara Lost Baggage: How to Get Compensated for Damaged & Delayed Bags

Vistara Lost Baggage: How to Get Compensated for Damaged & Delayed Bags

Joanna Teljeur
Written By Joanna Teljeur
Last Updated: April 22, 2024

You’re at the airport after a Vistara flight and you can’t find your checked baggage. Or maybe you got it and it was damaged. Is this you? Well, you’re in the right place because we’ll walk you through the steps you need to take while you’re at the airport.

Key Points

  1. Making a lost baggage report is the most important step to take.
  2. The Montreal Convention protects your air passenger rights for lost baggage.
  3. You could get up to approximately $1,728 (€1,599) for Vistara lost baggage.

Make a Report for Vistara Damaged or Lost Baggage

Step 1

You’re probably in the baggage reclaim area as you read this, right? OK, find the Vistara Baggage Service Counter. It should be there in the baggage hall.

When you find it, tell them about your damaged or lost baggage and ask to fill out a Property Irregularity Report. After you complete this, keep the PIR number somewhere safe because this will be vital for tracing your lost baggage or making a damaged baggage claim later.


At AirAdvisor, we suggest taking photos of your damaged belongings. If you choose to lodge a baggage claim against the airline, photos of your damaged baggage will help support your complaint.

Step 2

Once you’ve lodged your report, you can now use the PIR number to track your bag status. Most airlines locate your lost baggage within 24 and will have it shipped to your home or temporary address. So track your baggage while you wait to hear from Vistara.

Step 3

Your bag is gone, and you need clothing and toiletries to hold you over until your baggage is sent back to you. So, go shopping for these essentials and keep track of all your receipts. Even if your bags are located, you can still request reimbursement from Vistara for these expenses. Just don’t go on a crazy spending spree because airlines will only compensate you for truly essential items.

Vistara Lost Baggage

Filing Vistara Lost & Damaged Baggage Claims

If your baggage was never located or if it was located but you made essential purchases, then the next step is lodging a compensation claim against Vistara. Likewise, if your baggage was damaged, you should file a compensation claim if you filed your damaged baggage report.

You can file your compensation claim by contacting Vistara by email. You can find this on their site. Remember, compensation claims must be sent in writing as a paper letter or email.

What to Include in Your Baggage Compensation Claim

When you put together your written complaint, be sure to include the following information:

  • Property Irregularity Report and associated number
  • Photos (if your baggage was damaged)
  • Receipts for essential purchases
  • Receipts or proof of purchase for items that were lost, if your baggage was never returned to you.
  • Flight information like a boarding pass.

What Are Your Rights - Compensation Amounts

India ratified the Montreal Convention. This is very good news because it means that you are entitled to receive up to $1,728 (€1,599) for Vistara lost or damaged baggage. This international treaty protects your rights as an air passenger, but it has also established certain time frames for which you must submit your compensation claim.

How Much Time Do I Have To File A Baggage Compensation Claim

The following table will show you exactly when you need to file claims.

Vistara Baggage Compensation Claim Time Limits

Did you know you could be compensated up to €600 for delayed or cancelled flights with Vistara? If you’ve had a flight disruption, check below to see if your flight qualifies for compensation! It’s easy and will only take a minute.

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All you have to do is submit the application and wait for the compensation to be received

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