Vol Vueling retardé ou annulé : demandez une indemnisation

Nous sommes rentrer dans l'avion, il devait y avoir 15min de retard mais au bout de 2h on nous a fait descendre sans vrai explication ni alternative.

Vol annulé 48h avant le départ à cause d’une grève des pilotes Nouveau vol possible uniquement le lendemain car tout est complet Chambre d’hôtel à prévoir pour une nuit de plus Aucun remboursement de la part de la compagnie actuellement

Nous avons dû réserver sur une autre compagnie à une coût beaucoup plus élevé

J'ai passé une nuit de moins que prévu à Londres. J'ai payé un hotel une nuit de trop (60 GBP la nuit)

Vol annulé en raison de grève de pilote. Nous avons été obligé de prendre le vol le lendemain afin de éviter de faire l'avance d'autre billet de train. Nous sommes donc obligé de rater un jour de travail très important pour mon mari, un rendez vous très important de mon côté. L hébergement pour la nuit nous coûte 204€ plus les frais de nourritures nos prévus dans notre voyage. Les préjudices sont donc pécunieres, mais aussi moraux.

Bonjour, la compagnie vueling m'a envoyé une email aujourd'hui dimanche 14 avril afin d'annuler le vol du 16 avril à 14h20 pour cause de grève de pilote. Nous avons du réserver à la place le vol de mercredi 17 avril à 14h20 car le remboursement aurait lieux 7 jours plus tard et prendre une autre compagnie aurait signifier acheter 4 autre billets d'avion (nous sommes 4). Le 17 avril j'avaos une reunion très importante le matin et mon mari devait reprendre son travail. De plus nous avons du prolonger notre hébergement pour 1 nuit pour un cout de 204€ plus les fraise de bouche .les préjudices sont donc à la fois financiers et professionnels. Bien cordialement

Arrived at destination on 10th February "The flight is cancelled" They only refunded the money in the Airline Account I had to pay another ticket more expensive to reach my destination I lost money because i had to buy other thickes more expensive

Arrived at airport early. Checked in early. Soo early that my boarding pass didn’t even have a gate number. By the time I had cleared tax free and customs I arrived at the gate at 7.25am. The counter staff told me that the bus had gone. I requested for help as the plane had not gone yet and I had an important appointment to get to at 12.30pm in London. They did not help. I requested for an alternative flight. They told me they could do nothing and to go outside and check myself.

The customer service team changed my brother's booking without his or the lead passenger's (me) consent just hours before the departure of our flight. He had received his boarding pass and was on his way to check in, and for some reason his name couldn't be found on the self service check in or by the check in desk, so the customer service team had to be called. The customer service team (Diego) had changed my brother's booking to someone else's name and was unapologetic when I expressed my concerns and stresses around this. I am the lead passenger and I never requested a change of booking as I had already paid previously for a name change; I had essentially lost out on a further £50. This left us both severely distressed as I am an ADHD sufferer and struggled tremendously with the outcome of his actions and the lack of help and support provided by them to make this situation as easy as possible. We also had to find money to book him on the plane (which was initially payed for by myself) , and we are both unemployed students so we had to ask friends for money to get him home. I don't understand how this was allowed to be changed - how can someone who was previously on the booking but removed by the lead passenger be able to change herself back onto the booking without a lead passenger's consent? Surely this is against your terms and conditions? Diego had confirmed multiple times that the other passenger's behaviour was not normal, and that she had kept coming back and forth from their desk before allowing and giving her the option to change the booking in the first place. Please could you get back to me at your earliest convenience with a valid reason as to why this has happened, otherwise I would like to make a formal complaint.

I had a flight PMI - Barcelona, which was delayed twice and then cancelled. First notice being just before the flight. Because of this I completely missed my further connecting flights. BCN-Lisbon

Nous avions les tickets avec les n° de places pour le bon vol à la bonne heure mais ils ont refusé notre embarquement. Notre confirmation de vol était pour le 21/02/2024 et nos tickets d'embarquement pour le 20/02/2024. Nous nous sommes présentés le 20/02/2024 avec le bon N° de vol à la bonne heure. Nous avons du racheter de nouveau billets pour le 21 avec 8heures de correspondance à Barcelone.

Flight from Palma, Majorca to Barcelona (VY3911) 2024年3月9日 (周六) 下午5:05 – 下午6点 (GMT 2) [CANCELLED] Flight from Palma, Majorca to Barcelona (VY3909) 2024年3月9日 (周六) 下午2:05 – 下午3点 (GMT 2) it was 9:50am been delied 3 times morning of 9MAR2024, then cancelled till the afternoon swap to fly after 1600 pm. totally desasted damage and waste our connection AIRFRANCE BCL-CDG-JNB, messed our all itenarery and pay another 2 rounter fly at 10th Mar2024, i and my wife have to over night in BCL airport till 6am for KLM

I didn’t buy tickets by myself but somebody used my card and also check in

Unable to land at Malaga, diverted to Alicante. Sat on plane on runway for over 3hrs then advised to disembark collect luggage & go to Iberia helpdesk. No planes fly Alicante to Malaga at all. Was given A4 info form on how to claim from Vueling & left to sort taxi, hotel & bus for follow day to Malaga

Retard du vol de CDG vers ALICANTE de 5h42, départ initialement prévu à 9h45 et nous sommes partis à 15h57. La compagnie nous à informé vers 11h qu'il y avait un problème technique. Nous avons donc perdu une journée de vacances car nous devions arrivée à 12h00 et sommes arrivée qu'à 17h48

The company first delayed the fligth and, around two hours later, cancelled it. The only explanation given by Vueling was "because of operative causes". As consequence of problems to find accomodation for the passengers, the staft of Vueling asked the passengers to localize it by theirselves. I was relocated in a next day flight, which also was cancelled because bad weather. I arrived to Barcelona two days later, on 25/October/2023.

Arrivé à l’aéroport, départ prévu à 20h30, le vol a été annoncé avec 2 heures de retard. Deux heures plus tard, attendant devant la porte d’embarquement, un agent d’escale nous a fait une annonce en disant que le vol était annulé pour aujourd’hui et qu'il y aurait un vol pour le lendemain vers 9h. Ce même conseiller, qui a distribué des bons de repos d'une valeur de 7,5 euros, nous a promptement demandé d’avancer les frais d’hôtel et de transport aller-retour vers l’hôtel, et de contacter la compagnie aérienne et de conserver les factures et reçus afin d’obtenir un remboursement de ceux-ci. Après avoir envoyé de multiples mails sans réponse depuis plus de deux semaines et des appels téléphoniques me renvoyant vers un répondeur automatique, je n’ai d'autre choix que de chercher d'autres alternatives pour obtenir une compensation pour la gêne occasionnée et le remboursement des frais engendrés par ce retard. Sachant que je me suis abstenue de demander un remboursement de la dite réservation du billet d’avion car comme mentionné sur leur site, dès lors que le billet est remboursé cela implique la perte des droits aux nuits d’hôtel le cas échéant.

Original delay time was 5 hours 18 minutes, then a further mechanical fault on take-off led to further 1hour 45 minute delay on the tarmac, leading to a total delay time of circa 7 hours from the original departure time. Booking code: XXUUXX Flight Number: VLG7815/VY7815 Original arrival time: 14:15 Actual arrival time: 21:00 No ground staff present at airport. No food or drinks vouchers issued. No food available on aircraft. Yueling website does not accept flight number or booking code within the compensation claim platform. No explanation is given.

My original flight was delayed 9 and a half hours and was meant to depart at midnight on August 29th, 2023. However at 17:00, 7 hours before the flight was meant to depart, I was notified that the flight was cancelled without any reason.

I and my family got to the airport on time at 6:10am for a flight flying at 7:45am. We were flying to Disney land Paris for my sons 5th birthday on the same day which was the 16/08/2023. We had checked in and revived our boarding pass. We grabbed some food and took our children to the toilet before going through security at 7:05, only for the airport staff to turn us back stating passengers are boarding now and we were too late to go through security, therefore they couldn’t allow us on the flight. My children were devastated as we had planned this trip for them for a while. We had no choice but to book another flight to Paris for the same day as we fuming and the same time sad that our children were crying. I had to book the next flight to Paris via easyJet. I was told by the easyJet staff that that was mean of Vueling as you have 45 minutes to go through security and board the plane. I am absolutely disappointed and the service revived by vueling staff as a whole I’ll appreciate if my complaint could be looked into please and get a refund for the new ticket I had to purchase.

Premier vol qui était sensé arrivé à 18h55 à malaga arrivera finalement à 23h55 Correspondance qui était prévu à malaga à 22h05 a donc été raté Nous avons donc réservé un autre vol depuis malaga le lendemain à 11h20 Nous allons devoir prendre une nuit d’hôtel à malaga

Left my passport inside airplane and noticed during disembarking. Was unable to come back due to bus shuttle closing the doors. There was no staff or help available to quickly recover it. Instead had to find Vueling desk for lost and found and lose time due to having to manoeuvre through Airport. Lost&Found desk was completely unhelpful, given I know an exact location, they could quickly recover the passport. Instead could only offer third party recovery service that sends your passport to Madrid. Ended up being stranded in a very expensive city with zero support.

They gave me a flight to Barcelona 15 hours later so I had to take a taxi home and another one again back to the airport. This flight was also late so I arrived to Barcelona at 3 in the morning.My flight to Granada was at 6.40 in the morning so no sleep at all and I was only flying for the weekend.. so arriving 30 hours later it was a big disruption

I was travelling for work The flight was overbooked and there was not another flight available on that day . Airline booked me onto a flight the next day. As I was travelling for work this lost me a day arriving to my job.

Vol Bari Paris Orly annulé à la dernière minute le 31 mai 2023. Transfert en bus le même jour pour Naples. Puis le lendemain 1er juin vol Naples Paris avec escale à Barcelone. Arrivée Paris avec 30 heures de retard.

Denied onboarding. ID booking : XXXX, Day 09 august 2023, time 10 am, from Milan MXP to Barcelona BCN. Time delay more than 4 hrs. I request the money compensation

Arrival time was scheduled 8:50 AM while we arrived 12:27 PM via Vueling Airlines. I arrived 3.5 hours after the scheduled arrival time missing the taxi sent to me and a very important business meeting. I was destroyed physically as I woke up so early and waited for more than 3 hours at the airport and then arrived in the middle of the day. My whole experience was terrible and I am not supposed to pay any cent for such a service so that is why I am requesting a refund of the amount paid.

there was no alternative flight option provided by the airline they ask me to look for a flight by my own self!!!!

The flight attendants on the plane clearly told us that the flight would be redirected to a different airport (Bologna) because of a plane technical issue, in the specific the plane reverse thrust not working. Supposed arrival 23:55 pm Real arrival time: 4:15 am the day after Airline provided free taxi to Florence airport

Vueling cancelled this return flight two days before departure. I chose a refund from the options they offered. I have not received the refund. Numerous attempts to contact them have failed.

Cancelled flight at the gate. Left for 2 hours with no information regarding re-booking or alternative options.

On the 18th of July I boarded my flight and was seated, then informed there was a delay of an hour. After an hour was informed my flight was canceled. I was told I could fly the following day the 19th of July with a 10 hour lay over in Paris, which at the age of 15 I didn't feel comfortable with such a big lay over in a country where I couldn't speak the language without a parent. I was flying to Barcelona where my father was waiting for me. I was then offered a flight for the 20th of July which I accepted. I then had to leave the airport to travel home by which point my mother had left the airport and I had to travel back through London on my own and didn't arrive home till 23.00pm. My father who was waiting at the airport to collect me had travelled 3hrs to get to the airport and then had to make the 3hr trip home to repeate the 6hr round trip 2 days later. This shortened my holiday visiting my father by nearly 3 days.

Plane delay coming from another country and waiting for a different crew