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Lufthansa Reviews and Ratings

Read 104,411 verified passenger reviews to find out if Lufthansa is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Attentive cabin crew
Excellent flight experience
Consistent service quality

Cons

Customer service complaints
Confusing baggage policies
Frequent delays

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Lufthansa reviews

3.3

Terrible
(29)
Poor
(9)
Average
(3)
Very Good
(1)
Excellent
(4)

Cynthia S

Verified | Sep 2, 2026

Manchester-Lagos
Economy

Flight delay

Very poor service as not representative to speak to when you are delay or stranded. It was my first time of flying with them and I am not sure I will be flying with them again.

Manchester-Lagos
Economy

Anuj M

Verified | Aug 19, 2026

Madras-Laredo
Economy

Denied boarding

They threaten passenger for their baggage loss and when we go enquire on their counter that to on their asking come and meet they call police.They make promise giving Hotel and than get vouchers cancelled one or other reason best known to them , than why at first place they commit and raise issues Total time disaster, so that claimant become discouraged , and attack on person reputation.

Madras-Laredo
Economy

Atanas V

Verified | Aug 17, 2026

New York-Varna
Economy

Flight delay

Didn’t resieve my luggage Some staff is very very rude Also they didn’t provide enough help if needed.Not being able to recieve all of your money from the refund and I hope it doesn’t take 3months to get someone’s luggage if needed

New York-Varna
Economy

Anonymous member

Verified | Jul 30, 2026

Calgary-Nairobi
Premium economy

No “add on”reimbursements

When my tour was cancelled due to Ebola Lufthansa refused to refund my upgrade add on to premium economy as well as the seat selections I had made on 5 legs . Beware this airline … crooks !

Overall

Poor customer service
None

Calgary-Nairobi
Premium economy

Comments

Passenger rights expert: Travelling setback? If you faced Flight cancellation, you may be owed up to €600 in compensation.

Check your claim here.

Cadence F

Verified | Jul 30, 2026

Economy

Don’t waste your time with them

Holy shit why did I wait four fucking hours for a bag in the airport. If you care about your time do not book with this company. Any money you save flying will be lost in time

Overall

Took over four hours to get my baggage!!
Nothing

Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to €1,920 for Baggage problem.

See if you can claim now.

Maria K

Verified | Jul 26, 2026

Thessaloniki-Madrid
Economy

the worst airline in Europe, never ...

the worst airline in Europe, never again after a nightmare, I was robbed by Lufthansa in my ticket. never again, I made a reservation, no pnr was given to me so ididnt know if i had a reservation, i called me, they asured me there was no reservation buy it was and they did not give my any reservation number. i lost a lot of money

Thessaloniki-Madrid
Economy

Comments

Passenger rights expert: That Flight cancellation might not be a total loss — you could still claim up to €600 in compensation.

Check here.

Gurvinder S

Verified | Jul 24, 2026

Delhi-Munich
Economy

Ritardo del volo

First time travelling with Lufthansa it's bad experience because I have lost my job opportunity with good selery. I have very much bad experience of your flight because there I change 2 flights. Thanks

Delhi-Munich
Economy

Quitterie L

Verified | Jul 14, 2026

Economy

Online customer service intercation

The whole chat platform is incredibly slow and inefficient. I swiped on to a different tab for a second and it kicked me out of the chat, without warning. The live agent Pearl was not understanding my issue at all and took 20 minutes to even address my issue. That is beyond ridiculous. I had to wait 5-7 minutes for a response each time, and an unhelpful one that is. Incredibly slow. And she copy and pasted "copilot says:_" when it was not answering my question at all. In the slightest. One of the worst customer chat experiences I have had. Didn't realise Lufthansa was such low quality.

Economy

Comments

Passenger rights expert: Good news: if you experienced Flight cancellation, you may be entitled to up to €600 in compensation.

Want to see if you’re eligible?

Ioana U

Verified | Jul 9, 2026

Bucharest-Toronto
Economy

Flight delay

Totally closed company, not supportive at all, plus the staff was not understanding. They looked only at the money profit, to minimize their loss and expenses.

Bucharest-Toronto
Economy

Alessandro T

Verified | Jul 4, 2026

Helsinki-Poznan
Economy

Flight delay

As soon as I could not make the connection due to long delay I received an email to reserve a room at an airport hotel at the airline expense. I did everything on my phone. Unfortunately I was not told by anyone that Lufthansa was not going to deliver my luggage but was keeping it for next morning flight. I waited one hour at the carousel for nothing until I saw a Lufthansa employee who was very kind , escorted me to the luggage office and gave me a bag containing amenities. Overall I was almost totally satisfied by Lufthansa handling the delay.

Helsinki-Poznan
Economy

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Lufthansa Ratings

All-time Rating & Reviews

Average Star Rating

3.3

Total Reviews count

104411

Review Sites Distribution

AirAdvisor
3.3
104411 (100%)
TripAdvisor
3.5
45207 (43.3%)
Flight Radar
4.25
19757 (18.9%)
TrustPilot
1.3
15003 (14.4%)

Kayak
3.4
8228 (7.9%)
Cheapflights
3.4
8226 (7.9%)
eSky.eu
4.1
2627 (2.5%)
FlightReport
3.6
1804 (1.7%)
Google
4.6
1420 (1.4%)
ConsumerAffairs
1.2
673 (0.6%)
PissedConsumer
1.8
628 (0.6%)
Yelp
2.3
233 (0.2%)
Airline Ratings
2.8
189 (0.2%)
Productreview
1.4
102 (0.1%)
SiteJabber
2
29 (0%)
Hellopeter
1
9 (0%)
SkyTrax Ratings
4
(%)
Tiket2
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.3

104411

3/5 overall

3 ways to claim compensation from Lufthansa

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Option 2 - Check how much you are owed right now with our instant compensation checker.
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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Lufthansa by following the steps below
1. Fill in the feedback and claims form on the Lufthansa website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Lufthansa Reviews and Ratings

Pros

Cons

Pros

Cons

Lufthansa reviews

Flight delay

Comments

Denied boarding

Comments

Flight delay

Comments

No “add on”reimbursements

Comments

Don’t waste your time with them

Comments

the worst airline in Europe, never ...

Comments

Ritardo del volo

Comments

Online customer service intercation

Comments

Flight delay

Comments

Flight delay

Comments

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Lufthansa Ratings

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Lufthansa Reviews and Ratings

Pros

Cons

Pros

Cons

Flight delay

Comments

Denied boarding

Comments

Flight delay

Comments

No “add on”reimbursements

Comments

Don’t waste your time with them

Comments

the worst airline in Europe, never ...

Comments

Ritardo del volo

Comments

Online customer service intercation

Comments

Flight delay

Comments

Flight delay

Comments

Lufthansa Ratings

Join the conversation! What do you think of Lufthansa

How does Lufthansa compare?

Compare Lufthansa with:

3 ways to claim compensation from Lufthansa

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