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Lufthansa Reviews and Ratings

Read 104,411 verified passenger reviews to find out if Lufthansa is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Attentive cabin crew
Excellent flight experience
Consistent service quality

Cons

Customer service complaints
Confusing baggage policies
Frequent delays

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Lufthansa reviews

3.3

Terrible
(29)
Poor
(9)
Average
(3)
Very Good
(1)
Excellent
(4)

Karin Marianne H

Verified | Jan 25, 2026

Munich-Valencia
Economy

They are the very best. We had a de...

They are the very best. We had a delay coming from Munich and in 20 minutes we caught our onboard flight and even the suitcase arrived at our final destination Valencia

Overall

They even brought our suitcase to Valencia

Munich-Valencia
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to 600 € compensation for Flight delay.

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Jhon Jair G

Verified | Jan 10, 2026

Munich-Bogota
Economy

Denied boarding

its very disapointed when you pay all the trip and they not say anithing about only cancelled the flight and thas all.. i think its bad habbit from lufthansa, so bad.

Munich-Bogota
Economy

Nimao A

Verified | Jan 3, 2026

Dubai-London
Economy
Claim escalated to airline

Flight delay

Super delayed flight and no information provided. Wasn’t given a flight same day had urgent childcare responsibilities and was late by a day.

Dubai-London
Economy
Claim escalated to airline

Anonymous member

Verified | Dec 30, 2026

Economy

Horrible Customer Service

If it were up to me, I would never fly Lufthansa ever again after the issues I’ve had with them consistently over the years. The only time I ever fly with them is when I’m traveling with larger family and someone else is coordinating the booking. One experience they delayed the flight by 30-45 minute increments about 6-8 times with no explanation of the issues, only to cancel the flight around 8 PM at night. I then stood in line with a couple hundred other people for 3 hours to get information only for them to say come back in the morning, we don’t have any information. The next morning, they “uncanceled” the flight and put us on a plane with no flight number. The reimbursement for missed travel arrangements and inconvenience took almost a year to receive. My most recent experience, our first flight was delayed which was going to put us at the next airport with 15 minutes before the connecting flight’s gate closed. Again, no explanation for the delay. When we asked the attendants on the flight about making our connector, they said “oh it’s just one level up you will be fine.” While it technically was one level up, they failed to mention it was on the other side of the terminal and we would need to go through passport control. We sprinted to the connecting flight at the same time the gate was supposed to close and while the connecting flight showed no delays and was “on time”, they hadn’t even started boarding yet. As we were boarding that plane, another member of our party accidentally scanned my boarding pass instead of their own, so when I went to board it showed I had already boarded. Instead of trying to help me resolve the issue, they denied that I was who I said I was and pushed me to the side as I frantically called our other party member to get off the plane and come swap passes. Of course, during the flight they try to offer you as little protein as possible because carbs are cheap and filling. In fact, one meal they did not even provide an option of any protein at all, just a “vegetarian pasta.” All this to say, this airline has zero concern about customer service. They have a consistent policy of politely lying to their customers, in hopes that they will go away and stop bothering them. If you call them out on it, they will then rudely lie to their customers. They never give apologies and they never take any initiative to solve customer problems. You are simply profitable cattle to them, nothing more and nothing less.

Overall

Horrible Customer Service

Economy

Anonymous member

Verified | Dec 22, 2025

London-Frankfurt
Business

Non existence of customer service

2 nd time in past 2 years flying with Lufthansa on both occasions the Cabin Crew absolutely no passion for their work. Lethargic and passive in responding to customer queries and on board management of passenger. Little to no communication in regards to delays and hold up. The customer service of this airline is declining rapidly. Really unfortunate will fly with competitor in future.

Overall

Lethargic and passive Cabin Crew bad on board management and communication and delays in baggage reclaim
None anymore.Lufthansa service is declining rapidly

London-Frankfurt
Business

James M

Verified | Oct 21, 2025

Las Vegas-Riyadh
Economy
Claim escalated to airline

Flight cancellation

I will never use Lufthansa again. they cancelled an international flight I was scheduled to fly on with 24hours notice and booked me alternative flights with airlines and routes I'd never used. This involved me paying for a hotel room to stay in overnight in New York and arriving to my final destination 10hrs and 25mins late.

Las Vegas-Riyadh
Economy
Claim escalated to airline

Koen W

Verified | Oct 19, 2025

Brussels-Cagliari
Economy

Delayed luggage, refuse to pay back

Upon arrival in Cagliari, our luggage was missing. We had to wait five days for it. Upon our return, we requested compensation for clothing and toiletries, but Lufthansa refuses to pay because they claim they cannot read the receipts properly.

Overall

Bagage delay, never recieved a compensation

Brussels-Cagliari
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €1,920 compensation for Lost or Delay Baggage in most cases?

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Eric G

Verified | Oct 12, 2025

Brussels-Auckland
Economy

Lufthansa denied boarding due to their check-in error, then denied responsibility

I recently travelled internationally with Lufthansa from Europe to New Zealand with my wife and two young children. We were denied boarding on our connecting flight in Singapore because Lufthansa failed to issue the final leg boarding passes, even though our baggage was checked through to New Zealand. Lufthansa also refused to rebook us after denying our boarding, forcing us to make last-minute arrangements and spend two unexpected days in Singapore. Initially, customer service acknowledged their error and asked for our receipts. However, after several months and repeated document requests, Lufthansa changed its position and denied responsibility. They claimed we had voluntarily accepted compensation to give up our seats—something we absolutely did not do, and they have provided no evidence to support. With two young kids looking forward to meeting their grandparents in New Zealand, missing this flight was extremely disappointing. I’ve now escalated the case to the European Consumer Centre for review and hope Lufthansa will handle similar cases more transparently and professionally in the future.

Overall

Poor customer service
Clean airplane

Brussels-Auckland
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Denied boarding in most cases?

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Robert M

Verified | Oct 6, 2025

Economy

No food you have to pay for food it's a shame for Lufthansa

4 hours flight from Frankfort to Yerevan and vise versa. No food. Just 1 bottle water And a piece of chocolate. It's a shame for 4 hours flight .you have to pay for food. It is not good .low social class.

Economy

Comments

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Anonymous member

Verified | Sep 28, 2025

Chicago-Frankfurt
Business

Stress to Ease with a flight

Hi there: We had a big mix up with the amount of luggage September 6th. We paid a lot of money twice. Our luggage 3rd piece after paying was not included even after updating our second flight. I was very upset I packed twice. Anyhow, after explaining the booking mix up with three different sales people. Yoselyn, Daniel & Syed at the Lufthansa desk Chicago ORD really went all out to change things and update no charge for my extra luggage with a smile and good explanation. Also, the flight and staff were wonderful! I will definitely fly with them again. Thank you for helping ease a stressful and expensive situation.

Overall

Amazing!

Chicago-Frankfurt
Business

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for in most cases?

Check if you can claim compensation here.

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Lufthansa Ratings

All-time Rating & Reviews

Average Star Rating

3.3

Total Reviews count

104411

Review Sites Distribution

AirAdvisor
3.3
104411 (100%)
TripAdvisor
3.5
45207 (43.3%)
Flight Radar
4.25
19757 (18.9%)
TrustPilot
1.3
15003 (14.4%)

Kayak
3.4
8228 (7.9%)
Cheapflights
3.4
8226 (7.9%)
eSky.eu
4.1
2627 (2.5%)
FlightReport
3.6
1804 (1.7%)
Google
4.6
1420 (1.4%)
ConsumerAffairs
1.2
673 (0.6%)
PissedConsumer
1.8
628 (0.6%)
Yelp
2.3
233 (0.2%)
Airline Ratings
2.8
189 (0.2%)
Productreview
1.4
102 (0.1%)
SiteJabber
2
29 (0%)
Hellopeter
1
9 (0%)
SkyTrax Ratings
4
(%)
Tiket2
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.3

104411

3/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Lufthansa by following the steps below
1. Fill in the feedback and claims form on the Lufthansa website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
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Lufthansa Reviews and Ratings

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