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Wizz Air Reviews and Ratings

Read 86,485 verified passenger reviews to find out if Wizz Air is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

  • plus Low fares
  • plus Wide route network
  • plus Punctual
  • plus New aircraft

Cons

  • minus Hidden Fees
  • minus Poor Customer Service
  • minus Inflexibility
  • minus Comfort
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rev17% of reviewers learnt about & won compensation with AirAdvisor’s help

Wizz Air reviews

2.46

  • star
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  • star
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  • Terrible

    (71)
  • Poor

    (22)
  • Average

    (8)
  • Very Good

    (0)
  • Excellent

    (2)
  • star
  • star
  • star
  • star
  • star

Marek

verifbadgeVerified | Sep 16, 2024

  • Abu Dhabi-Krakow
  • Economy

They cancelled the flight after..

They cancelled the flight after I passed duty free at departures. I had an important doctors appointment the next day and had to pay a cancellation fee. They never actually provided any hotels for the night as the website said there was an “error”

  • Abu Dhabi-Krakow
  • Economy
  • star
  • star
  • star
  • star
  • star

Eugeniusz

verifbadgeVerified | Sep 13, 2024

  • Gdansk-Larnaca
  • Economy

Look they said first the flight...

Look they said first the flight is delay for 50 minimum then they said flight is delay for 6 hour and then 12 hours and then they said that we will give you hotel or food they didn’t give hotel I slept on the floor and they just food.

  • Gdansk-Larnaca
  • Economy
  • star
  • star
  • star
  • star
  • star

Alex

verifbadgeVerified | Sep 13, 2024

  • Paris-London
  • Economy

I was forced to wait...

I was forced to wait at the airport for 7 hours and 25 minutes. My flight was delayed a total of 3 times. I arrived very late and was exhausted. My child was not able to sleep and suffered from sever headache from sleeping on a bench for hours. I arrived at 06:00 hours after a horrible flight. I was forced to pay for a taxi and travel get to my final destination after missing my connection by bus. The airline gave us 2x for 5 euros and 4x 12 euros which were just enough to buy some water at the expensive airport. Absolutely ridiculous and horrible service that cause my family pain and suffering.

  • Paris-London
  • Economy

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

Wizz Air Ratings

All-time Rating & Reviews

Wizz Air customer review scores from various review websites. Average Star RatingWizz Air customer review scores from various review websites.

Average Star Rating

2.46
  • star
  • star
  • star
  • star
  • star
Total number of reviews for Wizz Air Total Reviews countTotal number of reviews for Wizz Air

Total Reviews count

86485
Average rating collected from all review sites. Some scores have been adjusted to 5-star scale Review Sites DistributionAverage rating collected from all review sites. Some scores have been adjusted to 5-star scale

Review Sites Distribution

  • dist

    AirAdvisor

    2.46

    86485 (100%)

  • dist

    TripAdvisor

    2

    32691 (37.8%)

  • dist

    TrustPilot

    1.2

    19210 (22.2%)

  • dist

    eSky

    4

    14133 (16.4%)

  • dist

    Flight Radar

    3.9

    12025 (13.9%)

  • dist

    Airlines-Inform

    2.16

    2212 (2.6%)

  • dist

    Google

    1.64

    1421 (1.6%)

  • dist

    Kayak

    3.45

    1143 (1.3%)

  • dist

    Momondo

    3.45

    1142 (1.3%)

  • dist

    Glassdoor

    3.6

    749 (0.9%)

  • dist

    PissedConsumer

    1.8

    669 (0.8%)

  • dist

    FlightReport

    3.15

    132 (0.2%)

  • dist

    Airline Ratings

    2.1

    72 (0.1%)

  • dist

    Reviews.io

    1.85

    40 (0%)

  • dist

    SiteJabber

    2.3

    16 (0%)

  • dist

    SkyTrax Ratings

    3

    (%)

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Star ratings breakdown

  • Ease of compensation and refunds
  • In-flight entertainment (WiFi, TV, movies)
  • Baggage policy & handling
  • Cleanliness
  • Customer service
  • Check-in and boarding
  • Value for money
  • Food and beverage
  • Legroom & seat comfort
  • Ticket change & cancellation flexibility
Wizz Air logo

2.46

86485

  • star
  • star
  • star
  • star
  • star

2/5 overall

  • 3/5
  • 2/5
  • 2/5
  • 2/5
  • 2/5
  • 2/5
  • 2/5
  • 2/5
  • 2/5
  • 2/5

3 ways to claim compensation from Wizz Air

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  • Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Wizz Air by following the steps below

    1. Fill in the feedback and claims form on the Wizz Air website. (30 minutes with all the right documentation).
    2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
    3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
    4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)
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