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Wizz Air Reviews and Ratings

Read 86,485 verified passenger reviews to find out if Wizz Air is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Low fares
Wide route network
Punctual
New aircraft

Cons

Hidden Fees
Poor Customer Service
Inflexibility
Comfort

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Wizz Air reviews

2.46

Terrible
(71)
Poor
(22)
Average
(8)
Very Good
(0)
Excellent
(2)

Adao A

Verified | Mar 27, 2025

Athens-Porto
Economy

Flight was canceled, we call...

Flight was canceled, we call the airlaine but nobody puck up the phone. So we book a hotel and pay for taxi and drinks or food. Contacted airline, but no answer so far.

Athens-Porto
Economy

Michal W

Verified | Mar 19, 2025

Katowice-Catania
Economy

Katowice -Catania flight was diverted...

Katowice -Catania flight was diverted from Catania to Palermo. We landed in Sicily at 2:30 pm but the bus transfer to Catania arrived at Palermo Airport only at 10 pm without any kind of assistance (updates, water, food). I reached Catania after 1 am of 17/02/2025 obliging me to miss events and important meetings in Catania. In addition, the other flight companies were providing buses transfer in time allowing other passangers to come back in Catania at a reasonable time while Wizzair didn't support us at all. I'm asking to be refunded for all the troubles i went thought due to your lack of support and efficiency. Volcano eruptions can't prevent Wizzair in supporting passengers anytime.

Katowice-Catania
Economy

Sireen T

Verified | Dec 19, 2024

London-Amman
Economy

NEVER FLY WITH WIZZ AIR!

I had an extremely disappointing experience with Wizz Air and would strongly caution others against flying with them. My flight (W9-5303 from Luton to Amman on October 8, 2024) was cancelled with absolutely no notification. I didn’t receive any email or message informing me of the cancellation and had to call their customer service to confirm the status of the flight—an unnecessary hassle that caused a lot of stress and confusion. To make matters worse, Wizz Air’s handling of my compensation claim was equally abysmal. Despite being legally required under European Regulation 261/2004 to respond to claims within 30 days, I waited an incredible 73 days for a response. When they finally replied, their vague explanation cited "extraordinary circumstances" without providing any clear details or evidence. Their lack of transparency, failure to communicate basic information, and disregard for legal obligations demonstrate a shocking level of incompetence. No alternative arrangements or accommodations were offered promptly, leaving me to fend for myself in an already frustrating situation. I would rather pay more to fly with a more reliable airline than ever risk flying with Wizz Air again. This was by far the worst airline experience I have ever had. Save yourself the stress and book with a more reputable airline.

London-Amman
Economy

Freja B

Verified | Nov 21, 2024

Copenhagen-Zakynthos
Economy

After several delays, both while...

After several delays, both while we were waiting at the airport and in the plane, the flight was finally delayed for more than 4 hours, making us lose that day at the seaside and causing extra costs (taxi instead of public transport, food and drinks). Also, the last delay when we were already seating in the plane, was at extremely low air conditioned temperature in the plane, where passengers were dominantly dressed for summertime and asked the crew several times to turn off cooling system - without success, which probably make me become sick after coming to Zakynthos.

Copenhagen-Zakynthos
Economy

Verified | Nov 15, 2024

Budapest-İstanbul
Economy

Scam Airline!!! This was our first flight...

This was our first flight from Budaoest to Istanbul. I was charged the same price as our ticket for not checking in 3 hours before departure. I will never use them again! A pure scam!!!

Budapest-İstanbul
Economy

Daniel W

Verified | Sep 27, 2024

Budapest-London
Economy

I had to buy a different flight...

I had to buy a different flight to make it on time for the meeting I had scheduled. The airline informed me about the delay at 3:28pm and the original flight was scheduled at 7:40p.

Budapest-London
Economy

Emma D

Verified | Sep 27, 2024

Brussels-London
Economy

I contacted the transport company...

I contacted the transport company and the airport in my country, no one gives me anything, it's terrible that they make the flight late for 18 hours and cancel it for no reason three or four times and they don't inform the passengers and it's your responsibility to bear the costs, nervousness and everything else after that so much waiting is terrible, I urgently ask them to file and accept my complaint and to bear the responsibility of paying me the maximum amount of damages because it is their fault and I have a lot more expenses than they think, to go and wait at the airport and to cancel your flight after so much time is terrible and you pay for the trip, the fuel, the expense, you waste your time, your day of vacation goes to waste, i.e. two days, why for nothing because of the airline companies and their irresponsibility and lack of information I am urgently asking you to accept my appeal as soon as possible and return the funds as much as possible.

Brussels-London
Economy

Bogdan S

Verified | Sep 27, 2024

Bucharest-Warsaw
Economy

Arrived to Poland 3 hours later...

Arrived to Poland 3 hours later. Had to order a taxi rather than public transport as it was 4am. The departure terminal was closed so had to walk 25 minutes to the next terminal to buy food and water. The airline gave an airport voucher but all stores for it were closed at 2am.

Bucharest-Warsaw
Economy

Gabriela

Verified | Sep 16, 2024

Prague-Milan
Economy

They kept us in airport...

They kept us in airport for around 7 hours!! Because of their cancellation I needed to go in my country with my car, 24 hours driving!! I spent a lot of money and I have proof of everything, it is not fair and they didn't give us any alternative. All that weekend and the week after, Wizz Air flight were blocked and I had a very important event to attend. I want the money back covering all the expenses I had.

Prague-Milan
Economy

Robert

Verified | Sep 16, 2024

Budapest-Lisbon
Economy

When I reached the airport...

When I reached the airport the checkin counter closed they don’t allowed me to do the checkin. I either get refund or not an alternative flight. Then I book another flight to lisbon. While coming back I already done online checking at home, but they charged me for airport checkin. And fine for my small bag which was not suited in the size carrier. So I paid for airport check in and for my small bag. I remember I was traveling without carry on bag or checkin bag. I only had a one small bag with me.but they charged for that bag also. That was so stressful.

Budapest-Lisbon
Economy

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Wizz Air Ratings

All-time Rating & Reviews

Average Star Rating

2.46

Total Reviews count

86485

Review Sites Distribution

AirAdvisor
2.46
86485 (100%)
TripAdvisor
2
32691 (37.8%)
TrustPilot
1.2
19210 (22.2%)
eSky
4
14133 (16.4%)

Flight Radar
3.9
12025 (13.9%)
Airlines-Inform
2.16
2212 (2.6%)
Google
1.64
1421 (1.6%)
Kayak
3.45
1143 (1.3%)
Momondo
3.45
1142 (1.3%)
Glassdoor
3.6
749 (0.9%)
PissedConsumer
1.8
669 (0.8%)
FlightReport
3.15
132 (0.2%)
Airline Ratings
2.1
72 (0.1%)
Reviews.io
1.85
40 (0%)
SiteJabber
2.3
16 (0%)
SkyTrax Ratings
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
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Value for money
Food and beverage
Legroom & seat comfort
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2.46

86485

2/5 overall

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Wizz Air Reviews and Ratings

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