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Wizz Air Reviews and Ratings

Read 86,485 verified passenger reviews to find out if Wizz Air is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Low fares
Wide route network
Punctual
New aircraft

Cons

Hidden Fees
Poor Customer Service
Inflexibility
Comfort

Skip to ratings

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Wizz Air reviews

2.46

Terrible
(71)
Poor
(22)
Average
(8)
Very Good
(0)
Excellent
(2)

Dumitrache A

Verified | Sep 18, 2026

Premium economy

The shittiest airline ever

The shittiest airline, with low-down tactics but full-service carrier prices. I hope they go bankrupt and get replaced.

Overall

airplane seats
None

Premium economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to € 600 compensation for Flight delay.

See if you qualify today.

Anonymous member

Verified | Sep 13, 2026

Bucharest-Cologne
Economy

An absolutely unacceptable experien...

An absolutely unacceptable experience with Wizz Air. I arrived at the airport 4 hours before my flight, completed all the necessary procedures and waited for boarding. After we had boarded and reached the bus taking us to the aircraft, Wizz Air representatives stopped us and told us that 7 passengers had to get off the bus, because another 7 people from a Wizz Air crew needed to board the aircraft instead of us. During all this time, nobody from Wizz Air informed us that there was such a problem, even though they had more than enough time to handle the situation and notify the affected passengers. Instead, they chose to do this at the very last minute, after we had already waited and boarded the bus. My question is simple: why does Wizz Air sell tickets for a certain number of passengers if, at the last minute, the company can decide to remove some passengers from the flight in order to make room for other people? This shows a complete lack of respect for passengers and for their time and money. I arrived at the airport 4 hours early, followed all the procedures and did everything I was supposed to do, only to be removed at the last minute without proper prior notification or a reasonable solution on the spot. Based on my experience today, I strongly believe Wizz Air should be avoided. This is an embarrassing situation and an experience I would not wish on anyone. An absolute disgrace of an airline and a completely unacceptable way to treat paying passengers

Overall

Insecuritate
Nu exista.

Bucharest-Cologne
Economy

Comments

Passenger rights expert: Did you know that you can claim up to € 600 compensation for Denied boarding in most cases?

Check if you can claim compensation here.

Nelya A

Verified | Sep 3, 2026

Mulhouse-Sofia
Economy

Flight cancellation

The flight was cancelled when passengers were already at the boarding gate with the explanation that our plane left for Stuttgart.. the same time company didnt offer any alternative and it was not possible to get a connection with it.

Mulhouse-Sofia
Economy

Charalampos N

Verified | Aug 31, 2026

Athens-Budapest
Economy

Charalampos Ntegiannis !!!

Absolutely terrible customer service and zero willingness to help I made a simple typing mistake when booking my flight. Instead of Ntegiannis I entered Degiannis. It is only one letter different and it is clearly the same name. After completing check in I contacted Wizz Air twice by phone to ask for help. Unfortunately the employees were not helpful at all. They seemed to be in a hurry to end the calls and did not make any effort to find a solution. I understand that Wizz Air has rules regarding name changes. However this was clearly a simple typing mistake and only one letter was different. The customer service was very disappointing. The employees were not friendly or professional and I felt that they simply wanted to finish the conversation as quickly as possible. Very bad experience. I expected much better customer service from Wizz Air.

Athens-Budapest
Economy

Comments

Passenger rights expert: That Denied boarding might not be a total loss — you could still claim up to €600 in compensation.

Check here.

Magdalena M

Verified | Aug 24, 2026

Tallinn-ulemiste International-Gdansk
Economy
Successful claim

Opóźnienie lotu

Very easy and good to complete tye form. I was able to documented all the expenses. The airline app was not working well at this time

Tallinn-ulemiste International-Gdansk
Economy
Successful claim

Duska Z

Verified | Aug 17, 2026

Economy

Wizz Air - cheap ticket, but they charge you dearly for every single centimetre

Wizz Air is cheap until you start paying for everything else. Today I was charged €73 because my luggage was one or two centimetres over their limit. I understand that there are luggage rules, but the bag could clearly fit and was not causing any problem. What makes it worse is how passengers are treated at the gate. People are made to force their bags into the metal sizer in front of everyone. If it does not fit, you pay. Then the same flight was delayed by more than 40 minutes. No water, no assistance, just an apology. For a delay they apologise. For one centimetre of luggage they charge €73. I fly at least once a month and Wizz Air has become increasingly unpleasant. It feels less like a low cost airline and more like a company looking for every possible reason to charge you more. The ticket is cheap. Everything else comes at a price. Shame on you, Wizz Air!

Overall

NAPLATA PRTLJAGA
/

Economy

Comments

Passenger rights expert: Good news: if you experienced Baggage problem, you may be entitled to up to €1,920 in compensation.

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Anonymous member

Verified | Jul 20, 2026

Economy

I’m sad and frustrated. Change!

Sadly the truth is each plane company is becoming the same. Evil, not respectful, not human. Bad experience, too expensive, too bad.

Overall

Staff
none

Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to 600€ compensation for Flight delay.

Check your eligibility here.

Anonymous member

Verified | Jul 14, 2026

Economy

You will be accused of making noise...

You will be accused of making noise over the heads of the inhabitants or equip the residents with pseduo firmo hearing protectors Dowiedz się

Economy

Comments

Passenger rights expert: Baggage problem might mean you’re owed up to €1,920 in compensation.

Find out if you can make a claim now.

Anonymous member

Verified | Jul 5, 2026

London-Warsaw
Economy

A full ticket is not more than a standby ticket potentially.

Terrible airline. I’m sat on the plane waiting to take off. So far the crew on the flight to Warsaw are fine, but prior to that I’ve not been happy at all. To clarify…. I have a priority boarding ticket, but was told that because I checked in later than some other passengers and didn’t pay the extra to pick a seat, I was bumped to stand-by. As a solo traveller I didn’t feel the need to pay the extra to guarantee exactly where I sit on the plane. Lucky I managed to get on, but only after a great deal of waiting to find out whether I’d be successful. Other passengers were not so lucky. I feel I was mis-sold a standby ticket for the price of a proper fare. Not the relaxed experience I was expecting and I was the last on the plane despite having paid extra for Priority. I have a return ticket with this airline. Hopefully we don’t crash on the way there and I manage to get a successful seat on the return journey. Incidentally, the first Wizz employee I spoke to was on the plane itself. Ground staff are agents and deny all responsibility for what the airline does. A shoddy airline…. I would give minus stars if I could.

Overall

Not a guaranteed ticket - only standby despite paying priority

London-Warsaw
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Denied boarding.

See if you qualify today.

Robert P

Verified | Jul 4, 2026

Economy

This airline is the absolute pitts!...

This airline is the absolute pitts!! Flight board indicated Barcelona to Luton flight was delayed 50 minutes so I subsequently delayed going to gate till 45 minutes before the rescheduled departure time. Gate closed and no one around to help. Fortunately, EasyJet staff were really obliging and I was able to get on to their final flight of the day at an exhorbitant cost. Tried contacting Wizz Air - emails ignored and online support didn't work - repeatedly. No reply to a letter sent as a last resort either. AVOID this lot at all costs!!

Overall

Lousy customer service - Live Chat, phone, emails and claim form all ignored

Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Flight delay in most cases?

Check if you can claim compensation here.

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Wizz Air Ratings

All-time Rating & Reviews

Average Star Rating

2.46

Total Reviews count

86485

Review Sites Distribution

AirAdvisor
2.46
86485 (100%)
TripAdvisor
2
32691 (37.8%)
TrustPilot
1.2
19210 (22.2%)
eSky
4
14133 (16.4%)

Flight Radar
3.9
12025 (13.9%)
Airlines-Inform
2.16
2212 (2.6%)
Google
1.64
1421 (1.6%)
Kayak
3.45
1143 (1.3%)
Momondo
3.45
1142 (1.3%)
Glassdoor
3.6
749 (0.9%)
PissedConsumer
1.8
669 (0.8%)
FlightReport
3.15
132 (0.2%)
Airline Ratings
2.1
72 (0.1%)
Reviews.io
1.85
40 (0%)
SiteJabber
2.3
16 (0%)
SkyTrax Ratings
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.46

86485

2/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Wizz Air by following the steps below
1. Fill in the feedback and claims form on the Wizz Air website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Wizz Air Reviews and Ratings

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