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RATED 4.5/5 AFTER 28,882 REVIEWS
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Wizz Air Reviews and Ratings

Read 86,485 verified passenger reviews to find out if Wizz Air is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Low fares
Wide route network
Punctual
New aircraft

Cons

Hidden Fees
Poor Customer Service
Inflexibility
Comfort

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Wizz Air reviews

2.46

Terrible
(71)
Poor
(22)
Average
(8)
Very Good
(0)
Excellent
(2)

D A

Verified | Jul 4, 2026

Bologna-Bucharest
Economy

cheap company with worse services even for a low cost operator

a plane being late is something that happens, but not opening their checkin in Bologna as leaving us with the option not to get to our flight or abandon our aid luggage is something low even for the low expectations i had about wizz air poor services not a single person in entire airport connected to wizzair and at their call support told me to talk to their stuff onsite then closed the call

Overall

not a single representative at the airport and they did not opened the checkin where it was shown on the board

Bologna-Bucharest
Economy

Comments

Passenger rights expert: Compensation alert! Did you have Baggage problem? You could be due up to €1,920.

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Natasha K

Verified | Jul 2, 2026

Rome-Madrid
Economy

Terrible customer service. The webs...

Terrible customer service. The website is confusing and misleading regarding baggage options. I paid for a 10 kg bag believing I could take it with me, but at the airport I was told it had to be checked in and we were forced to pay an additional €73. The staff even told us to request a refund because we couldn’t use the service we had originally paid for. Despite this, Wizz Air refused to refund us and only sent generic responses without addressing the issue. Their website is misleading, their customer service is terrible, and they take no responsibility for their mistakes. I will never fly with Wizz Air again and would not recommend them to anyone.

Rome-Madrid
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to €1,920 back for Baggage problem.

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Anonymous member

Verified | Jun 14, 2026

Varna-Hamburg
Economy

Need more Formation for the Staff. Humanity is the base.

Flight Varna-Hamburg, 14 June 2026. The stuff working on the boarding field was really rude. I was treated like i was not a person, and with a sarcastic tone. Please the company should review the Formation of their own Staff. I don’t advise Wizz Air in this conditions. Flights companies’ Staff should have the knowledge on HOW to talk and be polite to passengers, if not is not a job well done.

Varna-Hamburg
Economy

Comments

Passenger rights expert: That Baggage problem might not be a total loss — you could still claim up to €1,920 in compensation.

Check here.

Anonymous member

Verified | May 24, 2026

Porto-Rome
Economy

Unfair treatment, I had to throw away my suitcase to avoid paying

Worst airline ever. Better to pay more and use other airlines. On May 24, on the flight from Porto to Rome, W46048, the guy checking my documents asked me to pay the extra fee because my suitcase wouldn't fit. I left my suitcase and went on board. When I boarded the plane, there were friends of mine with the same ticket and suitcases larger than mine, of the same type, who hadn't paid anything. I was the only one treated this way by the airline; it's unacceptable and disrespectful. The rules apply to everyone or no one.

Overall

Il trattamento discriminatorio

Porto-Rome
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €1,920 compensation for Baggage problem in most cases?

Check if you can claim compensation here.

Anonymous member

Verified | May 23, 2026

Economy

I had the worst customer service from WizzAir

I had the worst customer service from WizzAir yesterday. I've been told to pay extra £68 for my luggage as my backpack was large. I have paid £40 for extra luggage [10 KG] and genuinely was in rush and didn't think I need to go to the check-in area at Luton airport and thought that I'll be allowed in with what I paid for. I didn't know where the check in was as never used that service at this airport. The agent at boaridng gate was ultra rude and said you're either paying £68 or not boarding. When I wanted to go quickly to check in she said it's too late. I've got stressed and mumbled swear words to myself from stress as I have ADHD and forgot my medication yesterday. She said I abused her and denied my boarding. I went to customer services and another agent said I abuse their staff and it's unacceptable and that I have to pay for this. I was excuse me? As a result, I had to pay £300 extra for the flight with another airline today. I have never had more stress in my life related to travel. 0 understanding, the worst customer service I've ever experienced. I demand apology and full refund on my flight. Avoid this airline a

Economy

Comments

Passenger rights expert: That Denied boarding might not be a total loss — you could still claim up to €600 in compensation.

Check here.

Marion D

Verified | May 19, 2026

London-Glasgow
Economy

They cancelled the flight after I p...

They cancelled the flight after I passed duty free at departures. I had an important doctors appointment the next day and had to pay a cancellation fee. They never actually provided any hotels for the night as the website said there was an “error”

London-Glasgow
Economy

Comments

Passenger rights expert: Good news: if you experienced Flight cancellation, you may be entitled to up to €600 in compensation.

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Laurence C

Verified | May 19, 2026

London-Manchester
Economy

Look they said first the flight is ...

Look they said first the flight is delay for 50 minimum then they said flight is delay for 6 hour and then 12 hours and then they said that we will give you hotel or food they didn’t give hotel I slept on the floor and they just food.

London-Manchester
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €600 compensation for Flight delay.

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Stanley B

Verified | May 19, 2026

Manchester-Paris
Economy

I was forced to wait at the airport...

I was forced to wait at the airport for 7 hours and 25 minutes. My flight was delayed a total of 3 times. I arrived very late and was exhausted. My child was not able to sleep and suffered from sever headache from sleeping on a bench for hours. I arrived at 06:00 hours after a horrible flight. I was forced to pay for a taxi and travel get to my final destination after missing my connection by bus. The airline gave us 2x for 5 euros and 4x 12 euros which were just enough to buy some water at the expensive airport. Absolutely ridiculous and horrible service that cause my family pain and suffering.

Manchester-Paris
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €600 compensation for Flight delay.

Check your eligibility here.

Smash C

Verified | May 19, 2026

London-Budapest
Economy

I had to buy a different flight to ...

I had to buy a different flight to make it on time for the meeting I had scheduled. The airline informed me about the delay at 3:28pm and the original flight was scheduled at 7:40pm.

London-Budapest
Economy

Comments

Passenger rights expert: Flight delay might mean you’re owed up to €600 in compensation.

Find out if you can make a claim now.

Jakub B

Verified | May 1, 2026

Еindhoven-Wroclaw
Economy

Bastards came 3 hours late and righ...

Bastards came 3 hours late and right before the departure they add 146€ for 2 suitcases beceause they were 2 cm too long. Bunch of thieves

Overall

Waardeloos volk

Еindhoven-Wroclaw
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €1,920 compensation for Baggage problem.

See if you qualify today.

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Wizz Air Ratings

All-time Rating & Reviews

Average Star Rating

2.46

Total Reviews count

86485

Review Sites Distribution

AirAdvisor
2.46
86485 (100%)
TripAdvisor
2
32691 (37.8%)
TrustPilot
1.2
19210 (22.2%)
eSky
4
14133 (16.4%)

Flight Radar
3.9
12025 (13.9%)
Airlines-Inform
2.16
2212 (2.6%)
Google
1.64
1421 (1.6%)
Kayak
3.45
1143 (1.3%)
Momondo
3.45
1142 (1.3%)
Glassdoor
3.6
749 (0.9%)
PissedConsumer
1.8
669 (0.8%)
FlightReport
3.15
132 (0.2%)
Airline Ratings
2.1
72 (0.1%)
Reviews.io
1.85
40 (0%)
SiteJabber
2.3
16 (0%)
SkyTrax Ratings
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.46

86485

2/5 overall

3 ways to claim compensation from Wizz Air

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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Wizz Air by following the steps below
1. Fill in the feedback and claims form on the Wizz Air website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Wizz Air Reviews and Ratings

Pros

Cons

Pros

Cons

Wizz Air reviews

cheap company with worse services even for a low cost operator

Comments

Terrible customer service. The webs...

Comments

Need more Formation for the Staff. Humanity is the base.

Comments

Unfair treatment, I had to throw away my suitcase to avoid paying

Comments

I had the worst customer service from WizzAir

Comments

They cancelled the flight after I p...

Comments

Look they said first the flight is ...

Comments

I was forced to wait at the airport...

Comments

I had to buy a different flight to ...

Comments

Bastards came 3 hours late and righ...

Comments

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Wizz Air Ratings

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Wizz Air Reviews and Ratings

Pros

Cons

Pros

Cons

cheap company with worse services even for a low cost operator

Comments

Terrible customer service. The webs...

Comments

Need more Formation for the Staff. Humanity is the base.

Comments

Unfair treatment, I had to throw away my suitcase to avoid paying

Comments

I had the worst customer service from WizzAir

Comments

They cancelled the flight after I p...

Comments

Look they said first the flight is ...

Comments

I was forced to wait at the airport...

Comments

I had to buy a different flight to ...

Comments

Bastards came 3 hours late and righ...

Comments

Wizz Air Ratings

Join the conversation! What do you think of Wizz Air

How does Wizz Air compare?

Compare Wizz Air with:

3 ways to claim compensation from Wizz Air

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