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Wizz Air Reviews and Ratings

Read 86,485 verified passenger reviews to find out if Wizz Air is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Low fares
Wide route network
Punctual
New aircraft

Cons

Hidden Fees
Poor Customer Service
Inflexibility
Comfort

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Wizz Air reviews

2.46

Terrible
(71)
Poor
(22)
Average
(8)
Very Good
(0)
Excellent
(2)

Lieke S

Verified | Apr 15, 2026

Еindhoven-Belgrade
Economy

Flight cancellation

Absolutely zero customer service, gives no support when this is needed. And when you try to speak to someone, forget about it.

Еindhoven-Belgrade
Economy

Cate 1

Verified | Apr 13, 2026

Athens-Budapest
Economy

Very rude personnel.They are tryin...

Very rude personnel. They are trying to charge everything without even any explanation. They are NOT friendly, helpful, or kind. We got robbed twice, for 2 luggage of 10kg, 350€ in total for both trips. There are not even brought us a cup of water onboard. The worst company ever. NEVER again.

Overall

Κρυφές χρεώσεις
Κανένα

Athens-Budapest
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €1,920 compensation for Baggage problem.

See if you qualify today.

Anonymous member

Verified | Apr 8, 2026

Bucharest-Naples
Economy

I travelled on a Wizz Air Flight ba...

I travelled on a Wizz Air Flight back from Romania to Italy on April, 8th 2026. At the control service, they told me that I could not depart with a little bag that I could easily put on my legs, in addition to the backpack I had with me, unless I paid 73 euros. To prove their point, they asked me to put my backpack in a metal structure, to check if it fitted. The bag barely fitted so they made me and my friend pay 73 euros per person. Once I got on the plane, I saw that both my little bag and my backpack could easily be placed under the front seat.

Bucharest-Naples
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €1,920 compensation for Baggage problem in most cases?

Check if you can claim compensation here.

Doina M

Verified | Mar 26, 2026

Economy

Bus to headaches and humiliation

If I could I would give - zero star. You are ripping off money from customers and you are using company policy as a cover to hide it with no shame. And in terms of transparency and respect for customers - jungle attitude!

Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €1,920 compensation for Baggage problem.

Check your eligibility here.

Doina M

Verified | Mar 26, 2026

Economy

bus to headaches and humiliation

Economy

Comments

Passenger rights expert: Baggage problem might mean you’re owed up to €1,920 in compensation.

Find out if you can make a claim now.

Slavir B

Verified | Feb 26, 2026

Malmoe-Tirana
Economy

I was denied boarding against my wi...

I was denied boarding against my will, I had to stay in Malmo till the next day. They booked me a flight from Malmo to Tirana for the next day. They gave me the document offering a 400euros compensation and they resolved my claim by denying it and they don’t reply to my emails. I tried to make another claim but it is impossible to submit it again.

Malmoe-Tirana
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Denied boarding.

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Zenie W

Verified | Feb 26, 2026

Berlin-Budapest
Economy

We were meant to board a flight fro...

We were meant to board a flight from Berlin to Budapest it got cancelled without us being told immediately after checking our bags. Upon finding out it was cancelled we attempted to get our bags back. We had no luck. We waited in the airport for 8h with everyone refusing to speak to us or give us any information. Finally we left after wasting an entire day at the airport. After that it was near impossible to get claims out and we were told both bags were u der the same number resulting in only one of the luggage’s to be transported to Budapest and the other left in Berlin. We were not in Budapest and had to leave Berlin. Due to our bags being at the airport (and us spending the day waiting for the bags) and flight being cancelled we had to go to Prague and skip Budapest resulting in having to spend excessive money for a hotel and new clothes.

Berlin-Budapest
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €1,920 compensation for Baggage problem in most cases?

Check if you can claim compensation here.

Mark Z

Verified | Feb 26, 2026

London-Paris
Economy

My luggage was damaged, the entire ...

My luggage was damaged, the entire frame is damaged and there is a wheel broken off which cannot be reattached or fixed, I now need to buy a whole new one. And my baggage was delayed for 2 weeks with no assistance from wizz airline, never again will I fly with them, they don’t even deserve to be an airline anymore. Just disgusting. I was provided no cash, or compensation at all, the delay and damage to my bag has caused financial strain on my trip. My luggage was checked into the gate AFTER MY FLIGHT WAS DELAYED TO THE NEXT DAY. No information about the delay was given to me, I spent 8 hours in the airport to get my luggage that never even made it onto the plane, and then waited 2 additional weeks to get my baggage that was supposed to be delivered but wasn’t so I had to spend $80 getting to the airport to retrieve my own luggage.

London-Paris
Economy

Comments

Passenger rights expert: Compensation alert! Did you have Baggage problem? You could be due up to €1,920.

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Lazslo B

Verified | Feb 26, 2026

Budapest-Krakow
Economy

My registered sports baggage (ski e...

My registered sports baggage (ski equipment) was delayed for four days. As a result, I was unable to use my own equipment for the planned activities and was forced to rent ski equipment locally. In addition, due to the absence of my baggage, I had to purchase essential clothing items required for the trip. These expenses were necessary and incurred solely due to the delayed delivery of my baggage.

Budapest-Krakow
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to €1,920 back for Baggage problem.

Start your check here.

Emir G

Verified | Feb 26, 2026

Frankfurt-London
Economy

i have booked return flight tickets...

i have booked return flight tickets for my relatives. The flight on 10th January , first was delayed (when we arrived to airport) and later on cancelled. we occured costs travelling back to Luxembourg and tomorrow morning to Frankfurt(far away) , new tickects for Lufthansa(didnt want to risk again cancelling) , there are fuel costs , parking costs and new ticket costs. There were not airline representative in Hahn, just ground staff told us we need to buy new tickets, save all occured bills for meals, transport etc, and request refund. we had to buy new tickects from Frankfurt (not Frankfurt Hahn) for day after and we were travelling back and forward 4 times during night and the next day. information for cancelled flight was provided 4 hours after arriving at Frankfurt Hahn airport (we arrived at 21.20, info for cancelletaion was arround midnight 00:15h). the pessangers are old people who hardly managed all situation as they had to travel again with a lot of worries. they had a son in their home country who were waiting for them

Frankfurt-London
Economy

Comments

Passenger rights expert: Travelling setback? If you faced Flight cancellation, you may be owed up to €600 in compensation.

Check your claim here.

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Wizz Air Ratings

All-time Rating & Reviews

Average Star Rating

2.46

Total Reviews count

86485

Review Sites Distribution

AirAdvisor
2.46
86485 (100%)
TripAdvisor
2
32691 (37.8%)
TrustPilot
1.2
19210 (22.2%)
eSky
4
14133 (16.4%)

Flight Radar
3.9
12025 (13.9%)
Airlines-Inform
2.16
2212 (2.6%)
Google
1.64
1421 (1.6%)
Kayak
3.45
1143 (1.3%)
Momondo
3.45
1142 (1.3%)
Glassdoor
3.6
749 (0.9%)
PissedConsumer
1.8
669 (0.8%)
FlightReport
3.15
132 (0.2%)
Airline Ratings
2.1
72 (0.1%)
Reviews.io
1.85
40 (0%)
SiteJabber
2.3
16 (0%)
SkyTrax Ratings
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.46

86485

2/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Wizz Air by following the steps below
1. Fill in the feedback and claims form on the Wizz Air website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Wizz Air Reviews and Ratings

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