Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.
Education
At AirAdvisor, Joanna leads editorial standards and content development across global markets, ensuring that passenger rights information is factually accurate, clearly structured, and aligned with applicable legal frameworks.
Joanna Teljeur
Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.
Education
At AirAdvisor, Joanna leads editorial standards and content development across global markets, ensuring that passenger rights information is factually accurate, clearly structured, and aligned with applicable legal frameworks.
Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.
Education
At AirAdvisor, Joanna leads editorial standards and content development across global markets, ensuring that passenger rights information is factually accurate, clearly structured, and aligned with applicable legal frameworks.
Joanna Teljeur
Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.
Education
At AirAdvisor, Joanna leads editorial standards and content development across global markets, ensuring that passenger rights information is factually accurate, clearly structured, and aligned with applicable legal frameworks.
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Depending on the nature of the technical problem, you could be entitled up to €600 if your flight was cancelled as a result.
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We all want to fly safely, so if your flight is cancelled for technical problems, what does that mean exactly? For passengers in the EU and UK, it could mean that your flight is eligible for airline compensation. So, let's take a closer look at what causes technical problems, when they’re the airline’s responsibility, and when they’re outside the airline’s control.
Want a free, fast, and easy way to see if your cancelled flight is eligible for compensation? Just enter your flight details below!
In the airline industry, a technical problem in one area can affect countless operations, and the problems could begin anywhere, and not just with the aircraft itself. Rest assured, airlines in the EU, UK, Canada, and the US all have the highest standards of safety.
Disrupted flight?You might have a right to compensation - up to €600Check Your Flight
Still, if you have a flight cancellation and the airline tells you it was caused by technical problems, they are usually talking about one of the following reasons:
Problems with the wing flaps
Smoke detected in the cabin
A necessary wheel change
Problems with the brakes
Engine failure
Electrical issues or failure
Faulty landing gear
Kerosine leakage
Hydraulic system malfunction
Issues with cabin pressure
Problems resulting from a tail strike
Problems resulting from a hard landing
Technical problems can be split into two categories
Technical problems caused by extraordinary circumstances and
Technical issues that are within the airline’s control
This is where your eligibility for compensation can be affected.
If the cancellation (caused by technical problems) was within the airline’s control, and you were notified less than 14 days before departure, then you are eligible for compensation.
Extraordinary Circumstances
Flight delays and cancellations can both be chalked up to technical problems, but if they are truly caused by extraordinary circumstances then you will not be eligible for airline compensation. But what are we talking about here?
Extraordinary circumstances can be defined as being circumstances that are outside the airline’s control or unavoidable despite their best efforts. An airport strike or issues with air traffic control, dangerous weather, and civil unrest are all examples of extraordinary circumstances.
In the technical realm, extraordinary circumstances can include:
The effects on an aircraft after a lightning strike
A bird strike where the plane collides with one bird or even a flock which can damage the plane
A hidden, manufacturer defect (think the recent grounding of Boeing planes)
So, if your cancelled flight was caused by any of the above, then you most likely won’t be eligible for airline compensation.
If you had a cancelled flight and submitted a compensation claim, it might be rejected on the grounds that the technical problem was outside their control. This is why it’s so important to know which issues are actually part of the airline’s responsibility in terms of keeping their aircraft serviced and in top operating condition.
In most cases, the following situations can be attributed to airline maintenance, so if your cancelled flight had one of these issues, you should be entitled to compensation.
Problems with the wing flaps
Smoke detected in the cabin
Wheel changes
Problems with the brakes
Engine problems or failure
Electrical issues or failure
Faulty landing gear
Kerosine leakage
Hydraulic system malfunction
Issues with cabin pressure
Airlines are required to maintain their aircraft regularly so they stay in safe operating condition but also to prevent flight disruptions. So, if they fail to do this, and a flight is cancelled as a result, then the airline can be held responsible.
Your Rights
EU and UK RegulationsEU 261 and UK 261 both clearly state that passengers may be entitled to as much as €600 in compensation for cancelled flights caused by technical problems. So, if you were flying with an EU or UK airline or departing from an EU or UK airport, you would be covered by these regulations.
In Canada, the law requires airlines to compensate passengers up to $1,000 CAD for delayed or cancelled flights caused by technical issues. Therefore, if your cancellation was with a Canadian airline or on a flight arriving OR departing from Canada, you will be protected by these laws.
In the United States, no federal laws exist to protect US passengers rights for cancelled flights caused by avoidable technical issues. Instead, each airline makes its own rules that can be found in the airline’s contract of carriage.
How to File Your Compensation Claim
Are you thinking about submitting a compensation claim for your cancelled flight? You can start by visiting the airline’s website and looking for their contact information. You’ll have to prepare a letter to email them that includes information about your flight itinerary, booking receipts, and boarding pass as well as proof that your flight was cancelled. This can be screenshots of the cancellation notice you received and information you were able to get from airline agents.
Another option is to let us file your claim for you.
We have a team of legal professionals who have been fighting for passenger rights all over the world since 2017. They can handle all the aspects of your cancellation claim so you don’t have to. Not only that, but if we win your case, you get paid. If we don’t then the service is free. Plus, we’re proud to have a 98% success rate! Amazing, agreed? Get started today by entering your flight details below.
Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.
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It is so easy just put in your information and submit. You don't have to worry about who to contact just fill in your details and air advisor look after everyything else .
I’d like to thank Air Advisor for their help. I didn't think I’d get anything, but after two years—and with their assistance—I received compensation. Thank you very much.
I used Air Advisor for the first time and received compensation for a flight that was delayed by more than three hours. There were some difficulties with the airline, and the process took two years to complete. Air Advisor had to involve lawyers and take legal action, which reduced the compensation to 50% of the original amount, exactly as clearly explained on their website. Overall, I am satisfied with the service and believe that Air Advisor did a good job handling my case.
I’m very pleased with the service I received. The process of securing my compensation from KLM Royal Dutch Airlines was handled professionally and efficiently. Communication was clear, and I was kept informed throughout the process. I would definitely recommend their service to anyone seeking assistance with an airline compensation claim.
“I am very satisfied with AirAdvisor’s service. They handled my compensation claim professionally and kept me informed throughout the process. Thank you for your help!”
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