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Qatar Airways Lost Baggage Compensation: How to claim for Damaged & Delayed Bags

Qatar Airways Lost Baggage Compensation: How to claim for Damaged & Delayed Bags

Joanna Teljeur
Written By Joanna Teljeur
Last Updated: April 22, 2024

Key Points

  1. You can claim up to approximately €1555 in compensation for baggage mishandling with Qatar.
  2. In order to get the money you’re owed in baggage mishandling compensation, you need to follow certain filing guidelines or Qatar will deny your claim.
  3. Your passenger rights when flying with Qatar are protected by the Montreal Convention.

Your Rights as a Qatar Passenger

As a passenger of Qatar, your rights concerning baggage mishandling are protected by the Montreal Convention. This treaty sets liability limits on how much airlines are required to compensate you for lost and damaged baggage. The liability limit is set using SDRs (Special Drawing Rights) which are a combined value of several currencies that currently equal about €1,555.

For flight delays or cancellations with Qatar, your passenger rights are protected under European Regulation (EU) 261/2004.

What Causes Lost Baggage

  • Labor shortages
  • Technical problems
  • Conveyor belt malfunction
  • Outdated technology
  • Human error
  • Poor communication

Understand the Difference Between Reports & Claims

A report: For baggage mishandling, a report is what you must file first in order to file a claim later.

A claim: A claim is what is filed after a report. This is the step you take in order to get compensation from Qatar.

Qatar Lost Baggage

How to Report Lost & Delayed Baggage with Qatar

If you land at your final destination and you don’t see your checked baggage, then you should take these steps:

  1. Find the Qatar Baggage Service desk and make a report
  2. You can also make a report online where you can also check the status of your bags.
  3. Complete the Property Irregularity Report (PIR).

What happens after filing a lost baggage report?

According to Qatar, most delayed or lost baggage is found within 24 hours of it being reported. So, after you file your report, just wait to hear from the airlines and track the status of your bag on Qatar’s Mishandled Baggage page.

You can buy essentials while your baggage is missing

If you’re away from home, it’s understandable that you will need to purchase some basic essentials like clothing and toiletries because of your lost baggage. IIf you buy anything, be sure to keep all your receipts so you can file them for reimbursement.

Filing a Claim for Qatar Lost Baggage

When to file your lost baggage claim with Qatar

The rules of the Montreal Convention state that baggage is considered lost if it has been missing for more than 21 days. So, before you file a compensation claim with Qatar, make sure you wait until the 22nd day to make your written complaint.

When to file your lost baggage claim with Qatar

Documents needed for your claim

  1. Property Irregularity Report
  2. Passport or Photo ID
  3. Bag tag
  4. Flight itinerary
  5. Receipts for essential purchases

What happens next

After you file your lost baggage claim, wait for a Qatar agent to contact you about their decision.

Qatar Airways Damaged Baggage

If your baggage is damaged when you arrive at your destination, then take the following steps while you’re still at the airport.

  1. Take your damaged bag to the Baggage Service office
  2. Complete a Property Irregularity Report (PIR)
  3. Take photos of your damaged bag

Once you’ve filed a report, you can submit your claim.

Filing a damaged baggage compensation claim

Your claim with Qatar must be filed within 7 days of receiving your baggage.

What you’ll need to file a damage claim

  • Property Irregularity Report
  • Bag Tag
  • Your itinerary, boarding pass, or eTicket
  • Official photo ID

Qatar Airways will not cover:

  • Signs of regular use
  • Small rips, scuffs, or scratches
  • Damage from faulty packing
  • Damage from poorly constructed baggage
  • Pre-existing damage

What to do next

After you file your claim, wait for someone from Qatar to contact you about their decision.

About Qatar Airways

Founded in 1993, Qatar Airways is headquartered in Doha and operates flights to more than 150 international cities. Their fleet consists of over 200 aircraft and they employ more than 43,000 people.


Here at AirAdvisor, we’re hoping to bring you baggage claim services sometime soon. But for now, we wanted to give you enough information to allow you to successfully file baggage compensation claims on your own.

Aside from staying within filing deadlines and keeping track of details, you’ll also want to be very patient as the final decision about claims can take months in some cases. In the end, you should be able to get the compensation you’re entitled to.

Have you had a recent flight delay or cancellation? If you have, then let AirAdvisor get you the compensation you’re owed. Our expert team of legal professionals have been winning cases for clients for the past 7 years, and we only get paid when you do. So, check now to see if your flight’s eligible.

We work on a No-Win, No-Fee basis

AirAdvisor is happy to help with your claim, so you can avoid the stress of dealing with airlines and complicated laws.

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