Are you are a victim of overbooking? Do you think it is unfair? Yes it is! Law protects you in such cases by entitling you to compensation for denied boarding in the amount of up to EUR 600 ($700). Claim your compensation on our website. No prepayments, no risk and it takes only 2-3 minutes. If you were denied boarding due to overbooking or another reason, the airline should pay you flight compensation!
Denied boarding a plane (including overbooking):
Denied boarding means a refusal to carry passengers on a flight (at boarding or later), although they have duly presented themselves for boarding, except cases of airline legitimate denial of boarding as explained below.
When an operating air carrier reasonably expects to deny boarding on a flight, it shall first call for volunteers to surrender their reservations in exchange for benefits under conditions to be agreed between the passenger concerned and the operating air carrier. Usually, the airline will offer something of insignificant value, food voucher, credit, which AirAdvisor does not recommend accepting (once you voluntary agree to surrender your booking, you risk losing the right to the flight compensation, however, even in this case we recommend you to submit your complaint via our website (www.AirAdvisor.com) and specify that you received such benefits from the airline).
Where there are not enough volunteers to allow the rest of passengers (or airline staff/crew) to board a flight, the airline can deny boarding/service to passengers against their will. In this case, the operating airline shall compensate such denied passengers (value of compensation depends on flight distance):
Additionally, to the compensation for denied boarding, the airline is obliged to
1) assist an aggrieved passenger providing the following (at airline’s cost):
✓ reimbursement of ticket full cost; or
✓ a return flight to the first port of departure (at the earliest opportunity); or
✓ re-routing at comparable transport conditions;
✓ coverage of cost of transferring the passenger from the alternative airport either to that for which the booking was made or to another close-by destination agreed with the passenger;
2) offer to an aggrieved passenger free of charge:
✓ meals and refreshments (in a reasonable relation to the waiting time);
✓ hotel accommodation (if necessary);
✓ ground transportation between the airport and place of accommodation (hotel or other);
✓ 2 telephone calls, telex, fax messages or e-mails.
When airline can rightfully deny service (boarding)?
These are common valid grounds to deny boarding usually stated in an airline contract of carriage and travel rules, for reasons of:
1) health (apparent signs of passenger weak health or condition (medical or psychological) - airport doctor may be called to check fitness to fly, if time allows, if not, then flight attendants have authority to determine that, which passenger can challenge if the determination was wrong);
2) safety (passenger is not fit to fly, e.g., pregnant woman at the late stage can be asked to provide fitness medical report to travel, otherwise airline has a legal right to deny boarding);
3) security (aggressive / unruly passenger, passenger under the influence of alcohol, drugs, substances);
4) inadequate travel documentation.
In cases above and/or other reasons, which can put the flight or fellow passengers or airline personnel at risk, airline staff can deny boarding or remove a passenger from the flight. In such case affected passenger usually will not be eligible for compensation, but in some cases may be entitled to a limited refund depending on specific circumstances of the case.