TUI vlucht compensatie: dit is hoeveel u kunt claimen

Something to do with pilot being told wasn’t allowed to start the plane due to air traffic control, and being delayed to board on the plane without any information Should of taken off at 14.35 but didn’t go for ages,

Me and my partner where due to travel on the 10 th of April and was due to return on the 17 th my partner passport wasn't accepted when we arrived at the air port and he was told that he couldn't travel due to the fact that his passport wouldn't be in date for the day we came back on the 17 th although his passport didn't run out until the 6 th of July 2024 but u continue to argue the fact that when we booked the holiday with tui it ask your your passport number and expiry date so I must say that I continue to disagree with tui because it should of flagged up when the passport details was entered to say that my partner passport wasn't valid I have tried to contact tui on manh different occasions to aware them of my consernce on there fault which I believe it is

On Wednesday, There were not enough crew on the plane, so they took around 33 of us off. We stood around not knowing what was going on for a long time. We were stuck in the airport for hours whilst they worked out where to out us and more flights We couldnt get another flight until Friday afternoon. Then we are flying to Cardiff, get into Cardiff around 20.30. Get put up in another hotel in Cardiff for the night. Then a 7-9 hour bus journey back to newcasltle on the Saturday

Propeller fault delaying arrival of cruise ship into port

Emails received to say flight delayed due to the cruise : ship we were going on in Barbados would be late getting into port

Was delayed 6 hours due to marella discovery cruise ship having problems with propeller, TUI says it’s due to exceptional circumstances, booked package holiday with them so repairs to ship should be their duty

We don’t use euros £ please, premium flights cancelled on 18/03/24 left uk 19/03/24. Still have vouchers for £30 for dinner as we were called away before our order was for filled I still do not know why our flight’s were cancelled

Scheduled Time of Departure: 06:55 GMT 31th December 2023 Actual Time of Departure: 11:40 GMT 01st January 2024 We arrived at our holiday destination over 24 hours later. Reason for Delay as provided by e-mail after the fact, while at the airport the airline were not clear on the reason for delay. Due to adverse weather in Chambéry on 30th December 2023, this resulted in disruption to services the following day, so your flight was delayed overnight. Your flight then operated Dublin to Lyons, at its earliest opportunity the following day.  The airline provided meal vouchers and overnight accommodation. We missed out on a day and half of our ski holiday including costs incurred for lift pass and ski rental. TUI sent an e-mail at 2am requesting us to remain at home 5 hours before our flight was due to depart and at which time we had left for the airport. Per their e-mail they had this information about our flight cancellation on the 30th of December and could have communicated earlier and better. We arrived in the airport at 4:30 am and did not get any clear direction until 13:00 later that day, clearly we were exhausted and disappointed to miss out on New Years eve celebrations and valuable time skiing.

Scheduled Time of Departure: 06:55 GMT 31th December 2023 Actual Time of Departure: 11:40 GMT 01st January 2024 Reason for Delay provided in a follow-up e-mail from airline, while we were at the airport they did not provide any clear information: Due to adverse weather in Chambéry on 30th December 2023, this resulted in disruption to services the following day, so your flight was delayed overnight. Your flight then operated Dublin to Lyons, at its earliest opportunity the following day.  Please note that the original flight TOM1746 did depart Dublin on 30th December for Grenoble with no passengers.

Arrived at Birmingham Airport 3 hrs before take off while waiting in the line for checkin they told us our flight had been delayed for one hour 15mins, then 10.30am we were told it was delayed again this time they will announce it when they have more information,I then asked what was the problem they said as soon as they know anything they will let us know this is when I asked do we have a pilot the answer was no so then I asked do we have a plane again the answer was no our plane was supposed to leave at 9.40am we didn't leave until pass 6pm. The plane we was on only gave our food there was no drinks in between I have health conditions that I need to drink plenty of fluids. This made the start of our hoilday feeling not happy.

Technical issue meant we had to change planes and then three passengers chose not to travel so a further delay while their bags were removed from the hold

Our flight was delay until the next day, I missed the funeral on the 19th March at 11:00am. I paid £256 for 2 extra suite cases and when I arrived at the airport I had to paid £900. My suite was damaged.

We waited at hotel to be picked up for transfer to airport but no transport arrived and when asked about it said it had been cancelled. Also my partner had sent me an update to say been cancelled before we found out from the rep. Also lost 2days wages as stuck for an extra 2 days. Was put up in the hotel that we stayed in. Sat in reception area for an hour or more waiting and was informed 1/2 hour after was ment to be picked up once we see the rep we found out this info. This caused me great distress and ruined what would of been a holiday of a lifetime as we had also got rid of all our toiletries as was leaving so had to get new sun cream and stuff for another 2 days.

Well a had my uncle way me at nearly 70 it was a nitemare we where up round the clock

One of air crew sick so we couldn't use the crew, next day the new flight was also delayed, arrived at final destination over 24 hours later, we arrived at airport and flight was cancelled it was chaotic, I lost a days work and costs with animal care.

Could not land in zante ,had to pay expensuve transport to get to accomodation and missed family visiting .

27/07/2023 The air said I would get £520 compensation on the 25/07/2023 The airline put me up in hotel for 2 nights I was inconvenienced by not being able to attend work therefore lost of earnings Yes I must work and 2 day earnings.

27/07/2023 The air said I would get £520 compensation on the 25/07/2023 The airline put me up in hotel for 2 nights I was inconvenienced by not being able to attend work therefore lost of earnings Yes I must work and 2 day earnings.

delayed at take off by 2 hours approx . Circled Palma for 30 mins approx , diverted to Valencia ,landed Valencia were not allowed to disembark . Left Valencia about 15.20 landed Palma approx 1600 hours local time almost 8 hours late

Air conditioning not working on plane, Sat on plane for 2hrs with my 2 children, it was like a sauna! No information given. Flight cancelled, taken to hotel for night, told flight would be priory next day, so hardly slept, then got an email at 5-37 saying our flight was at 16.25. Communication was shocking, worse experience, especially sat on that hot plane

We were told via email there would be a 2 hour delay. By the time we departed it was more than 3 hours. On the way home we had another delay of over an hour and the flight had no running water so had no hot drinks available and no water in the toilet. The baggage took over an hour to come through at Manchester with only two other flights arriving which both cleared well before ours. Very poor service, nobody on customs at all!

We are really unsure if reasons fir delays, not stairs stuck on plane and then 2.5 wait on luggage claim

My children were sick hungry crying upset we were at the hotel late

My flight was delayed going out by three hours and my flight coming home was changed and delayed and I never got my seats I paid for, this was my first flight travelling alone and with suffering from deep vein thrombosis in the past was very scary to not get the extra legroom seat I paid for

National Air Traffic System Issues. Flight 21/08 21:00 GMT. Flight cancelled. Provided with accommodation and food and travel by TUI. New flight 30/08 15:00 GMT. LOSS OF EARNINGS £255 Approx. Additional parkings cost £50 Medication £15

Delay 3 hours 4 mins .. it had been delayed but we should get to the airport at the normal time .. took off at 19.30 arrived 01.09 .. no care at airport or on plane ..it meant I arrived with my grandson at our hotel around 4.30am hence missed breakfast and half the first day of our holiday ..

We were not informed why exactly there was a delay but we had to get another airplane - with getjet instead of TUI. There was very little communication from TUI as to why we were delayed we sat at the airport in Palma for hours. Flight was meant to leave at 11am we did not leave until 3pm. We missed transport on the other end and luggage was not transferred. The lack of communication or information from tui at the airport caused uncertainty as it was not made clear how long we’d be there for or what was going on.

I arrived at said airport in Corfu to board my flight to Belfast Int Airport (25/08/2023) which was due for departure at 20:25 Local time, however this was delayed until 22:42 EEST. Upon my arrival I was informed I was not able to board my flight - this left me stranded in the country - causing debilitating anxiety of how this would prevail - I had to (at very short notice and at a cost to myself) - pay for 2 connecting flights direct to Manchester, Manchester to Dublin, Dublin to Belfast (via bus). The airline provided me with no support, advice, guidance or comfort. I was lucky enough to get support from a total stranger who supported me in booking the said flights to get home. This put unbearable pressure on my family members who had to support me in paying for the flights totalling €524.41. I finally arrived in Dublin a full day after I was supposed to arrive in Belfast. This whole debacle has left me anxious to ever travel again. I demand further insight into how TUI can totally wipe their hands of an human being and disregard their duty of care to passengers? - I appreciate I was asked to leave my hotel due to misbehaviour which I totally accept responsibility for and that this was booked as a package along with the flights - but that has nothing to do with a duty to return passengers safely to their home country.

Left all night at airport no hotel accommodation no vouchers for food and drinks lost money paying for extra food and drinks around £180

On 28th August 2023 the National Air Traffic Control System experienced technical issues. Due to this disruption our flight was unable to operate and our holiday was cancelled by tui. My booking reference is 20161128. I booked a flight to Enfidha, Tunisia. We were to fly via Tui TOM656. We paid £1058.98 for the all inclusive 7 night deal. Love holiday have confirmed to refund us 378.98. Tui confirmed initially to refund us 680.00 which covers the full cost of our holiday which was £1058.98. However we paid £60 for extra leg room seats on the plane. I called to get this refunded. I was told that tui would refund us £738 which included the money for our holiday and the seats - this is incorrect as we should be refunded £740 in total (£680 for the holiday and £60 for extra leg room seats.) We also had to book our kittens into a cattery for 10 days costing us £220 this is non-refundable. We have been advised to ask for this refund online. We have an invoice to show you the cattery payment we made. Also my husband took time off of work, he is not paid for his annual leave as he works in a shop. He has lost out on £200. He works 2.5 days a week, Mon-Wednesday. Monday and Tuesday he works 10hours and Wednesday he works 5 hours. He gets paid £10 an hour. He was unable to go to work Monday and Tuesday because of the flight cancellation. We are looking to get £200 refunded for my husbands lost in wages. I took annual leave off also. I get paid for annual leave however I have lost out in 2 days annual leave because of the flight cancellation. We wish to be refunded for all of the above. Invoice from the cattery can be provided and I can provide my husband and my own wage slips regarding work pay. Whilst waiting at the airport waiting to board the flight we purchased food however the flight was cancelled. The tui manager at the airport advised that we can ask for this to be refunded. We have the receipts to show this. Can you advise how I go about getting all this refunded.

Delayed for ten hours, had to sleep over at the airport, was at the airport for a total of 23 hours.

Upon arrival at Tenerife airport , we were told the plane had a delay . we were given a meal voucher ( that did not work). We were told the reason for the delay was due to sickness of the chief steward and they had to wait for another steward to travel to Gatwick to pick up the plane. The flight left Tenerife 3 hours and 1 minute late . we landed just under 3 hours late , but the flight was diverted to Stanstead airport ( for operational reasons - the plane was flying out of Stanstead the next morning) therefore we were delayed over three hours and did not get to our destination airport. We were not informed of the changed destination until the plane started its descent. Upon arriving at Stanstead we were told to go the information desk to find out how we would be transferred to Gatwick . The information desk had not been told anything , i had to be at work in 4 hours , so i had to pay 200 pounds for a taxi form Stanstead to Gatwick . I have tried to claim via Tui for the delayed flight but only got a generic response saying the delay did NOT appear on Their system and therefore the claim was rejected

Collected; dropped t airport; all passengers shoved into one small room with one toilet. When we finally got on the flight; captain told us there were there the whole time.