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China Express Airlines Delayed or Cancelled Flight compensation and refund

You had China Express Airlines flight delay or cancellation and you don’t know what to do.

Well, read below information about passenger rights all in one place, prepared by our professional experts.

You may have the right to claim China Express Airlines compensation up to €600 (£540) as per EU law, as explained below.

Reviewed by a licensed lawyer.
Last Updated: October 06, 2023

China Express Airlines Delayed or Cancelled Flight compensation and refund

It's everyone's dreaded travel scenario: you buy a ticket from China Express Airlines, show up, and discover that your flight is delayed, cancelled, or worse. Or you find that the flight is fine, but you or an immediate family member are denied boarding. What are your rights? Are you due compensation?

You could receive up to €600 from China Express Airlines. We here at AirAdvisor make claiming compensation easy.

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If you've had a cancelled or delayed flight and are looking for information about a refund or China Express Airlines flight compensation, we are here to help. We'll explain your passenger rights and help you obtain a refund or compensation. Submit a complaint to China Express Airlines and receive as much as €600 per passenger. Use our free Compensation Calculator to find out much you are owed and to start your China Express Airlines claim. You don't need to be an expert on China Express Airlines refund policy or cancellation policy to receive your money back.

What Are My Passenger Rights in Case my China Express Airlines Flight Was Cancelled or Delayed?

According to EU law your rights include:

  • up to €600 compensation which is not reliant on ticket price
  • Includes disrupted China Express Airlines flights up to 3 years old
  • Covers flights that were delayed at least 3 hours, cancelled, or overbooked

 

What Should I Do in Case of Cancellations or a China Express Airlines Delayed Flight?

  • Confirm the reason for the delay or cancellation.
  • Collect proof: photos, receipts of expenses, China Express Airlines booking number, vouchers, etc.
  • Insist on your basic benefits and services at the airport.
  • Check your eligibility for compensation with our free online compensation calculator.

 

China Express Airlines Flight Compensation Claims

As a passenger, you may be entitled to compensation if the following have occurred:

  • Flight delay: If your flight arrived 3+ hours late at your final destination.
  • China Express Airlines Cancel Flight: if China Express Airlines cancelled your flight and informed you less than 14 days before departure.
  • Overbooking: If you have been denied boarding due to overbooking.
  • Missed connecting flight: If you missed a connecting flight due to a delay in one of the legs and you arrived at your destination 3+ hours late.

 

China Express Airlines Flight Cancellations: When are they Liable?

When China Express Airlines can escape liability: China Express Airlines claims if a flight was cancelled due to events outside of its control; for example bad weather, or issues at the airport. Such events are typically called extraordinary circumstances and in such cases, you are not entitled to a China Express Airlines missed flight refund.

All airlines will generally try to book you on the next available flight at no additional charge, in the case of cancelled flights. You may agree to the proposed flight or request another replacement flight, or demand reimbursement if you are not happy with any of the options proposed.

Note: If your rebooked scheduled departure arrives at a similar time to your original departure time, you're not entitled compensation. The law is fair and allows airlines not to pay compensation if you can reach your destination with minimum inconvenience. In most cases, passengers who have a cancelled flight will have valid claims for a China Express Airlines flight compensation.

An airport employees’ strike is beyond anyone's control. Learn more about cancellation compensation.

When China Express Airlines cannot escape liability: When China Express Airlines cancel flights, EU 261 Regulation on air passenger rights are clear: You must be put on an alternative flight or provided with a full flight refund.

Also, if you were notified about the flight cancellation less than 14 days before your date of departure, you may be able to receive up to €600 per person in compensation. Additionally, you may receive China Express Airlines flight delay compensation if you arrived 3+ hours later than the scheduled arrival time of your initial flight.

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China Express Airlines Flight Refund policy

A flight compensation and a refund are two different things. Regulations allow you to receive both: a cancellation refund and compensation.

In case of a cancellation, an airline will try to re-book you on the similar flight, but if that becomes impossible, a cancellation refund will be a full cash refund. Generally, your claim would succeed, providing there were no extraordinary circumstances beyond airline control.

If China Express Airlines cancels your flight to extraordinary circumstances (such as Covid travel restrictions or a serious illness) and you were offered no replacement flight, you can obtain a ticket refund in full, since your flights booked were not available.

Types of ticket refunds: A full refund must be in cash or credit. Vouchers are allowed only if you specifically agree to it. We do not recommend accepting vouchers due to short expiry dates and potential restrictions on redemption.

Note: If China Express Airlines offers a replacement flight with approximately the same arrival time and you decide not to take it, there is a possibility of you losing the right to get both compensation and a ticket refund. 

Rule of thumb: you can generally reject alternative flights and receive a refund in full, if a new replacement flight arrives 3+ hours later from your initial scheduled arrival time.

China Express Airlines Refund problems? Let our team help you.

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China Express Airlines Flight Delay Compensation

While all airlines attempt to operate on time, sometimes delays happen. EU regulation 261 (EU 261) protects passengers in cases of flight delays.

According to EC 261, if your flight arrives later than 3 hours at your final destination, you may be eligible to file a China Express Airlines delayed flight compensation claim form to receive up to €600 as a flight refund.

Exclusions: China Express Airlines delayed flight compensation will not be enforceable in case of extraordinary circumstances. If the flight departure time is delayed because of bad weather or any airport related disruption, that is considered an extraordinary circumstance. Technical problems, airline staff strike, or operational problems are not valid reasons for rejected compensation claims.

Tip: accepting vouchers or signing release paperwork will result in losing the right to compensation. 

Learn more about passenger rights to China Express Airlines delay compensation and how to demand China Express Airlines claim compensation.

 

What is the Time Limit for Compensation Claims?

You have up to six years to contact China Express Airlines and collect your compensation and ticket refunds.

How to Claim Compensation for a delayed flight China Express Airlines?

We advise you to use our free flight delay compensation calculator for further information. It takes only a couple of minutes to input basic information about your flight. Our calculator will inform you if you are eligible for compensation and exactly how much.

EU 261 Compensation Claim: How Much Can You Get?

Distance Compensation: All flights under 1,500 km Up to €250 per person

China Express Airlines Internal flights over 1,500 km Up to €400 per person

Non-internal EU flights between 1,500 - 3,500 km Up to €400 per person

China Express Airlines international flights over 3,500 km Up to €600 per person

Table shows values in € as specified in EC 261. To get calculate how much compensation is owed to you, please use our free compensation check.

Claim your compensation with AirAdvisor and get up to €600. Find out how much you’re owed today.

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Common questions: Compensation Claims and Refunds

What to do when your China Express Airlines flight is cancelled?

Confirm the reason for a flight cancellation with the airline ticket desk. Also, collect receipts for any additional expenses for reimbursement later. Ask the airline to provide food and refreshments for a delay of 3 hours or more. If your replacement flight is departing the next day, the airline must provide hotel accommodation and transportation. Finally, use our free online compensation calculator to check if you are eligible for compensation and submit a China Express Airlines refund for cancellation.

What if I cancel my China Express Airlines flight? Can I get a refund?

If China Express Airlines cancels the flight, they must refund the price of ticket to passengers. But if you decide to voluntarily cancel your scheduled flight, you are not entitled to a refund. China Express Airlines cancellation policy is restrictive, unless you have a flexible fare, which allows you to reschedule your flight to a later date with minimal cost.

Note: regardless of ticket type, passengers have the right to request a refund amount for airport taxes and fees as part of a cancellation refund.

Do I also get my money back for the China Express Airlines cancelled a flight due to Covid-19?

If China Express Airlines cancelled a flight due to Covid-19, passengers are entitled to a reimbursement as part of flight cancellation rights. If China Express Airlines attempts to reimburse your cancelled flight with a voucher, we do not recommend taking it. Instead, apply for a refund. If your refund claim is rejected, AirAdvisor can help enforce your claim through our external lawyers.

Can I Get a China Express Airlines Refund?

If you had booked a non-refundable or non-changeable fare and you had to cancel your own flight, you most likely would not be able to get a refund. However, if it was China Express Airlines that cancelled your flight, then you would have the right to a refund as per the EU Regulation EC261.

How many hours for flight delay to be eligible for China Express Airlines compensation?

Your China Express Airlines flight delay of 3 hours or more at the airport of final destination may make you eligible for compensation. However, the amount of compensation may depend on the period of delay and flight distance. You can use the AirAdvisor flight delay compensation calculator to check your China Express Airlines flight and your eligibility.

How long does it take to get China Express Airlines flight delay compensation?

According to EC interpretation of EC 261 Regulation, airlines must pay compensation to passengers for flight disruptions within one (1) month. However, not airlines strictly comply with such regulations and it is quite common for China Express Airlines to take up to 3 months to process claims. In some cases, China Express Airlines may try to ignore payment requests from passengers, in which cases AirAdvisor legal team can step in to help your case.

How to claim Flight Delay Compensation with China Express Airlines?

If you're experiencing flight delay or cancellation, AirAdvisor is here with a team of travel and legal specialists to help you obtain the compensation that's rightfully yours! With our knowledge in completing successful claims processes, we are eager to work on your behalf. Contact us today for more information on how we can assist.

How much compensation for China Express Airlines delayed flight can you get?

Depending on the length of your flight, be prepared to receive up to €250 per person for flights under 1,500 km; €400 per person for EU flights over 1,500 km and between 1,500-3,500 km internationally; or €600 (£520) when you take a long haul international trip exceeding 3,500 km in distance.

How Much Time Do I Have to Make My Claim againt China Express Airlines?

Local countries laws mandate the actual statute of limitations and that period is country specific. However, as a general rule travelers have up to three years from China Express Airlines flight date to take action for a compensation claim (certain countries may have shorter period of statute of limitations). You can check if your flight is eligible for compensation via AirAdvisor website in under 3 minutes.

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