108713 passengers’ reviews
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All-time Rating & Reviews
108713 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Food quality isn’t usually seen as an airline’s most loved strength, but with Turkish Airlines, it seems to be all about the in-flight meals. Passengers rave about how the quality far exceeds expectations even in economy class. Meanwhile, numerous positive reviews mention the impressive business class with lie-flat seats for transatlantic flight as well as high quality amenities lile noise-cancelling headphones, power ports, and other perks. Turkish airlines is also praised for their stopover program that allows passengers a free one-night hotel stay in Istanbul for economy passengers. Conversely, multiple reviews complained about poor customer support for baggage issues, flight changes, and a slow response time for complaints. As well, flight disruptions were cited often among reviews along with a high number of incidents of baggage mishandling issues. A good number of reviews reported that the flight crew refused to adjust the overly warm temperature in the cabin which was not only uncomfortable, but led to an asthma attack in one case.
Top 10 aircraft operators
(avg. daily flight and % vs. 2019)
1. Ryanair
2536 (+9%)Ryanair
2. easyJet
1335 (-20%)easyJet
3. Turkish Airlines
1245 (-7%)Turkish Airlines
4. Lufthansa
1058 (-29%)Lufthansa
5. Air France
953 (-20%)Air France
...
KLM
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SAS
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