Lost and found at Milan Bergamo Airport (BGY): how to get your item back

7 minutes read

Last Updated: July 15, 2026

Losing something at the airport is stressful, but at Milan Bergamo (Orio al Serio, code BGY) there is a clear path to getting it back. If you left an item somewhere inside the terminal, the fastest move is to file the airport's official Lost & Found report form online. If a checked bag never came off the belt, that is a separate process handled by your airline.

How to report a lost item at Milan Bergamo Airport

Start by working out where you lost the item, because that decides who handles it. For anything left inside the terminal, at security, in a shop, in the toilets, on the shuttle bus or in the car park, the airport's Lost & Found office is your contact.

Figure out where you lost it. In the terminal, at a check-in desk, past security, on the parking shuttle, on the aircraft? The answer changes who you contact.
For terminal items, go to the Lost & Found office. It sits in the arrivals and baggage reclaim area of the terminal, alongside the self-service kiosks.
File the official online form. The airport takes lost-property reports through a form on its website. You can only submit it from 24 hours after the loss, because an item handed in may not have reached the airport's store room before then.
Describe the item in detail. The form asks for your name, phone, email, the date of the loss, and the exact place you lost it (a drop-down covers check-in, arrivals, baggage reclaim, both boarding areas, security, the shuttle bus, the aircraft, parking and the toilets). Add anything that makes your item easy to identify: brand, colour, scratches, contents, a photo if you have one.
Keep your confirmation. Save the acknowledgement so you can follow up.
Collect it in person. Recovered items are returned at the Lost & Found office, not posted automatically.

The official report form is here: Milan Bergamo Lost & Found form.

The SACBO Lost & Found office: hours, location and how it works

Milan Bergamo is run by SACBO, and its Lost & Found desk handles items lost or found anywhere in the terminal. You will find it in the arrivals and baggage reclaim area.

The main way to report is the online form, not a walk-up queue, so file it even if you have already left the airport. Remember the rule above: the form only opens 24 hours after you lost the item.

When something is found and matched to your report, you pick it up in person. Item collection runs Monday to Friday, 09:00 to 12:00 and 14:00 to 17:00. Plan your visit inside those windows, and bring ID that matches the report.

The airport does not publish a direct public phone line or a fixed holding period for terminal lost property, and it does not advertise a collection fee. The online form is the channel it actually maintains, so treat that as your reliable route rather than hunting for a phone number that may belong to a third-party service.

Where did you lose it? Plane, terminal, security or a shop

Responsibility splits depending on the spot:

Inside the terminal, at security, on the parking shuttle, in the car park or the toilets: the SACBO Lost & Found form. These are all listed as options on the report form itself.
On the aircraft: this usually falls to your airline. Bergamo is a major Ryanair base, so most travellers here will be dealing with Ryanair for something left in a seat pocket or overhead bin. Contact your airline's own lost-property service as well, since crew hand cabin items to the airline or its ground handler.
In a specific shop, cafe or lounge: ask that business directly first. Staff often keep found items behind the counter for a while before passing them to the central office.
A checked bag that never arrived: that is not lost property at all. It is a baggage claim, and it goes through the airline and handler. See the next section.

The airport's own form also lists "on board the aircraft", so you can flag a cabin item there too. Even so, file with the airline in parallel, because the airline is the primary owner of anything left on the plane.

Delayed or lost checked baggage at Bergamo

If your checked bag did not come out at reclaim, do not use the lost-property form. Report it before you leave the baggage hall, at the Lost & Found desk or a self-service kiosk in the reclaim area.

You will be issued a PIR (Property Irregularity Report) with an "internet and call number". Use that reference to track your bag on the airport's baggage page: Bergamo baggage claim tracking.

If the bag is found, you are contacted within 5 days. After that point, the case moves to your airline, which is responsible for delivering the bag and for any reimbursement.

When an airline delays, loses or damages your checked luggage, that is covered by passenger-rights law. Under the Montreal Convention you can claim reasonable expenses and compensation for the loss, and a bag is generally treated as lost once it has been missing for 21 days. This is different from forgetting your own scarf at the gate. If the airline mishandled your bag, you can read how much you may be owed in this guide to delayed, lost or damaged baggage compensation in the EU. AirAdvisor can pursue that kind of claim for you on a no-win, no-fee basis.

"For anything you forgot inside the terminal, the airport's own Lost & Found form is your best shot. For a checked bag the airline never delivered, that's a different right entirely, and it may be worth money," says Anton Radchenko, Aviation Attorney.

Tips to improve your chances, and how long it takes

A few things improve your odds:

File as soon as the 24 hours are up. Reporting quickly means your description reaches staff while the item is still fresh in the system.
Be specific. "Black bag" helps no one. "Black leather backpack, silver zip, boarding pass for FR1234 inside, small ink stain on the front pocket" gets matched fast.
Chase the airline in parallel for on-board items. Do not wait for the airport if you think it was left on the plane.
Be patient but persistent. Items take time to travel from where you dropped them to the central store, and matching depends on the detail you gave.

There is no promised turnaround for terminal items, so keep your reference handy and follow up if you hear nothing.

Frequently asked questions

How do I report a lost item at Milan Bergamo Airport? Use the SACBO Lost & Found online form on the airport website. It becomes available 24 hours after the loss, and you describe the item and where you lost it.

Where is the Lost & Found office? In the arrivals and baggage reclaim area of the terminal, next to the self-service kiosks. Collection of recovered items is Monday to Friday, 09:00 to 12:00 and 14:00 to 17:00.

Is there a phone number for lost property? The airport does not publish a dedicated public phone line for terminal lost property. The online report form is the channel it maintains, so use that. Numbers you find on third-party sites are not official.

What if I left something on my Ryanair flight? Items left on the aircraft are handled by the airline. Contact Ryanair's lost-property service directly, and you can also flag it on the airport form, which lists "on board the aircraft" as an option.

How long are items kept, and is there a fee? The airport does not publish a fixed holding period or a collection fee for terminal lost property, so report and collect promptly rather than assuming an item will be held indefinitely.

My checked bag is missing, not something I dropped. What now? That is a baggage claim, not lost property. Report it at the reclaim desk, get your PIR reference, and if the airline is at fault you may be entitled to compensation.

What to do now

If you lost something in the terminal, file the SACBO Lost & Found form once 24 hours have passed, describe your item clearly, and keep your reference. If the item was on the plane, go straight to your airline. And if an airline lost or delayed your checked bag, check what you may be owed for baggage compensation in the EU, because a mishandled-bag claim can be worth real money.

Author:

Joanna Teljeur

Job/Position: Senior Editor & Content Lead

Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.