Trying to find the best airline compensation company? Quite a few exist, and you might have noticed AirHelp in your search results. You’re wondering how AirHelp and AirAdvisor compare and which one will give you the best service for less, right?
Well, to help you make the best decision possible, we put together this in-depth review that examines the key differences between AirHelp and AirAdvisor. You’ll learn how compensation payouts work, how much each company charges, win rates, and more. Let’s get started.
Expected Payouts
The winner is AirAdvisor
All airline compensation companies charge a fee if they win your case which is a percentage of your total compensation. AirHelp’s fee is 35% and AirAdvisor’s fee is just 30%.
To put this in context, let’s say that you won the maximum flight delay compensation amount of €600 (according to Regulation EU261/2004). The expected final payout you would get from AirHelp is only €390 while the expected payout you would get from AirAdvisor is €420.
Company | Flight Delay Maximum Compensation | Rate (including VAT*) | Amount Paid to Passenger |
AirAdvisor | €600 | 30% | €420 |
AirHelp | €600 | 35% | €390 |
How You Save Up to €150 With AirAdvisor Explained
Let’s say your family of four is eligible for €600 per person, the maximum compensation amount. The total amount you would receive is €2,400.
In addition to this, you have out-of-pocket expenses to be reimbursed. These could be train tickets, meals, accommodation, and so on. Your receipts for these expenses total €600, so the total amount you would be claiming is actually €3,000.
Because AirHelp deducts 35% from the €3,000, your total compensation payout would be just €1,950.
But AirAdvisor only deducts 30% from the total amount, so you would take home an impressive €2,100. So you see, by choosing AirAdvisor, you get €150 more!
PRO TIP: Both airline compensation companies work on a fixed rate with all taxes and VAT included.
Comparing AirHelp Reviews to AirAdvisor’s
Both AirHelp and AirAdvisor have over 15,000 reviews with a score of 4.6 out of 5. The difference is that AirHelp’s are on Trustpilot, and they do not have separate product reviews. AirAdvisor’s reviews are on Reviews.io and it does have separate product reviews. Impressively, AirAdvisor managed to reach this number since 2017. And remember, AirHelp has had 4 extra years to collect reviews and ratings.
International Coverage
The winner is AirAdvisor
AirHelp only offers their services in the EU and UK, but AirAdvisor helps passengers in the EU, UK, US, and Canada!
Win Rates
The best choice: AirAdvisor
When it comes to win rate, well, AirHelp’s most recent published win rate was just 95% back in 2016. They haven’t published their success score since, but a win rate of 95% is actually the lowest score of any other company in the industry.
AirAdvisor’s win rate is 98%, and we’re especially proud to be this successful at winning compensation for our clients.
Legal Action Fees: AirHelp or AirAdvisor
The two companies are equal
If the airline doesn’t respond to the initial appeal, the compensation company must start the legal collection process which may or may end up in court. This situation rarely happens, but if it does, airline compensation companies charge a legal action fee to cover the additional costs like court fees and like court fees and extra effort it involves. This fee would be added to the amount deducted from the total compensation.
AirHelp: 35% base fee + 15% legal action fee = 50%
AirAdvisor: 30% base fee + 20% legal action fee = 50%
Company | Base Fee | Legal Action Fee | Total |
AirHelp | 35% | 15% | 50% |
AirAdvisor | 30% | 20% | 50% |
Remember, cases are rarely escalated, but if they are, the total amount deducted would be the same with either company. Chances are your case will be straightforward, and with AirAdvisor, your fee would be just 30%.
Cooling Off and Grace Periods
In the EU, all companies offering a digital service must allow customers a cooling-off period. This is the right to withdraw from the service within 14 days without justification.
Grace periods are different and only offered by AirAdvisor. Let’s look more closely.
Airlines are enormous companies and sometimes they move very slowly with claims. If legal action is initiated and the airline responds shortly afterwards, some companies will charge you the legal action fee, so your total fee is 50%.
By contrast, AirAdvisor has a grace period meaning that if legal action is initiated and the airline quickly responds, we will review your case and work with our legal partners to keep your base fee at 30%.
Bottom line, AirAdvisor is committed to getting you as much compensation in your bank account as possible.
Is AirHelp Legit?
Yes, AirHelp is a legitimate company with a good reputation, similar to AirAdvisor. Both companies are valid, licensed airline compensation companies that help passengers get compensation for flight disruptions like delays, cancellations, and denied boarding.
Best Alternative to AirHelp
As you can see, the best alternative to AirHelp is AirAdvisor. We’re proud to win 98% of our cases, and our legal team can get you the flight compensation you deserve for less!
Not only that, but we have an award winning user interface that makes the entire process simple, fast, and easy. Start your compensation claim today by entering your flight details below.
Figuring out how much you are owed for a disrupted flight can be complicatedWe're here to help. Let us assess your compensation for you.Check Your Flight
*What is VAT
If you live outside the EU, you’re probably unfamiliar with VAT. It’s basically a tax that varies depending on where you live. The US doesn’t have VAT, but if you live in other areas the amounts are as follows:
- EU - Rates can vary but it can be as much as 27%
- Germany - 19%
- UK - 20%
- Canada - 5%
So, when you adjust the percentage by subtracting VAT, your take home compensation payout will be considerably more.
