Expected Payouts: Refundor vs AirAdvisor
The best choice: AirAdvisor
All compensation companies charge a fee for their service and most operate on a no-win, no-fee basis. When they do win your case, their fee is taken out of the compensation totals/
Refundor’s fee is 30.25% + €25 fee per passenger and AirAdvisor’s fee is only 30%!
So, if you were awarded flight delay compensation in amount of €600 (based on EU Regulation 261/2004), your final payout from Refundor would be just €393.50, but with AirAdvisor, you would get €420!
Company | Flight Delay Maximum Compensation | Rate (including VAT*) | Amount Paid to Passenger |
AirAdvisor | €600 | 30% | €420 |
Refundor | €600 | 30.25% + €25 | €393.50 |
Save €108 with AirAdvisor
If you submit a compensation claim for a family of four and get the maximum payout of €600 per person, the total amount you would receive is €2,400.
If you added €600 in out-of-pocket expenses, then the total compensation would come to €3,000.
Based on the flight compensation alone, Refundor will deduct 30.25% + €25 from the total, so you’re left with only €1992.
AirAdvisor only deducts 30%, so you would pocket €2100, and save €108!
International Coverage: Refundor vs AirAdvisor
The winner is AirAdvisor
Refundor only works with cases based in Europe, but AirAdvisor helps passengers in the Europe, the United Kingdom, the United States, and Canada!
Comparing Reviews: Refundor vs AirAdvisor
Refundor only has 176 customer reviews with a score of 1.5/5.
AirAdvisor has over 18,521 reviews with a score of 4.6/5 on Reviews.io.
Win Rates
Refundor has a 90% win rate, while AirAdvisor’s is 98%.
Legal Action Fees: Refundor or AirAdvisor
In some cases, an airline won’t respond to the initial appeal, When this happens, the compensation company must begin the process of legal collection. This may or may end up in court.
While this situation rarely occurs, when it does, airline compensation companies charge a legal action fee that covers the additional costs like court and lawyer expenses. This fee is then added to the amount deducted from the total compensation.
Refundor: 50% legal action fee + 21% VAT = 60.5%
AirAdvisor: 30% base fee + 20% legal action fee = 50%
Company | Base Fee | Legal Action Fee | Total |
Refundor | - | 50% + 21% VAT | 60.5% |
AirAdvisor | 30% | 20% | 50% |
Cooling Off and Grace Periods
The winner is AirAdvisor
In the EU, all companies offering a digital service must allow customers a cooling-off period. This is the right to withdraw from the service within 14 days without justification.
Grace periods are different and only offered by AirAdvisor. Let’s look more closely.
Airlines are enormous companies and sometimes they move very slowly with claims. If legal action is initiated and the airline responds shortly afterwards, some companies will charge you the legal action fee, so your total fee is 50%.
By contrast, AirAdvisor has a grace period meaning that if legal action is initiated and the airline quickly responds, we will review your case and work with our legal partners to keep your base fee at 30%.
AirAdvisor is committed to getting you as much compensation in your bank account as possible.
Is Refundor Legit?
Yes! Refundor is a 100% legitimate company. They don’t have as good a reputation as AirAdvisor, but they are a valid, licensed airline compensation company.
Best Alternative to Refundor
Based on the information we’ve provided, you can see that AirAdvisor is clearly the better choice. Our expert legal team will secure the flight compensation you deserve for less!
Plus, our award-winning user interface makes the entire process simple, fast, and easy. So, start your compensation claim today! Just enter your flight details below.
We work on a No-Win, No-Fee basis
AirAdvisor is happy to help with your claim, so you can avoid the stress of dealing with airlines and complicated laws.
*What is VAT
If you live outside the EU, you’re probably unfamiliar with VAT. It’s basically a tax that varies depending on where you live. The US doesn’t have VAT, but if you live in other areas the amounts are as follows:
- Latvia - 21%
- EU - Rates can vary but it can be as much as 27%
- UK - 20%
- Canada - 5%
So, when you adjust the percentage by subtracting VAT, your take home compensation payout will be considerably more.
