If your easyJet flight was delayed by two hours or more, cancelled, or kept you away overnight, and you had to pay for meals, a hotel, or transport yourself, easyJet must reimburse those reasonable costs, provided you kept your receipts. Whether you call it an easyJet expenses claim, an easyJet claim expenses process, or an easyJet reimbursement, it’s the same right: getting paid back for what the disruption cost you, separate from flight compensation. Here’s exactly what you can claim, what’s excluded, and how to submit a claim that gets paid the first time.
Key takeaways
- Delayed 2+ hours (under 1,500km), 3+ hours (1,500 to 3,500km) or 4+ hours (over 3,500km)? easyJet owes you meals and refreshments, usually a voucher worth around £6 (€9) per person if you have to buy your own.
- An overnight delay or cancellation entitles you to hotel accommodation and transport, arranged by easyJet or reimbursed if you arrange it yourself.
- Reimbursement only covers standard-class transport, 3-star-equivalent hotels, and reasonable food and drink (no alcohol), and only where easyJet couldn’t provide these directly.
- You’ll need itemised, headed-paper receipts: easyJet does not accept credit card slips as proof of payment.
- Expense reimbursement is separate from statutory compensation, and you can usually claim both for the same disruption.
What can you actually claim back from easyJet?
Under UK261 Regulation, and the equivalent EU Regulation 261/2004 for flights departing the EU, easyJet’s duty of care kicks in automatically once a delay passes a set threshold, based on how far you were flying:
Flight distance | Delay before care applies |
Up to 1,500 km (930 mi) | 2 hours |
1,500 km – 3,500 km (930–2,175 mi) | 3 hours |
Over 3,500 km (2,175 mi) | 4 hours |
Once that threshold is reached, easyJet should offer meal and refreshment vouchers on the spot, typically worth around £6 (€9) per person. If none are offered, keep your receipts, since easyJet will reimburse you up to the same value.
For an overnight delay or cancellation, easyJet normally arranges hotel accommodation and transport directly. If you arrange your own instead, it will reimburse reasonable transport to a local address, such as a bus, train or shared taxi rather than a private car, plus meals up to £25 per person, per day, where the hotel doesn’t already include them.
Outside of these care thresholds, the same rule of thumb applies to any reasonable cost you cover yourself because of the disruption: standard or shared transport (not a private car or limousine), a 3-star-equivalent hotel, and reasonable food and drink, excluding alcohol.
Important: this only applies where easyJet couldn’t arrange things directly for you. If you book your own hotel or transport when easyJet could have covered it, that cost won’t be reimbursed.
A reimbursed expense is not the same as compensation. See our guide to easyJet compensation for the separate payout you may be owed if the airline caused your disruption.
What easyJet won’t reimburse
A few costs are explicitly excluded, however disrupted your journey was:
- Hotel stays you’d already booked and paid for at your final destination
- Airport parking
- Car hire
- Missed activities or excursions
None of these are covered, so it’s worth having travel insurance in place before you fly to cover costs like these instead.
How to submit an easyJet reimbursement claim, step by step
The easyJet expenses claim form online is a single step, not a drawn-out process. Here’s what it looks like:
- Open the easyJet expenses claim form and enter your flight details.
- Add your contact details as the claimant: these need to match the name, email and phone number on the original booking.
- Enter the payment details you want the reimbursement paid to.
- List every passenger the claim covers.
- Select each expense from easyJet’s dropdown list and enter the exact amount shown on your receipt. If your expense type isn’t listed, easyJet can’t reimburse it.
- Attach one receipt per expense (PDF, HTML, GIF, BMP, PNG or JPEG, each under 5MB), clearly showing the date, location and amount.
- Add any extra context in the notes field (300 characters max), confirm the details are accurate, and submit. You can’t edit the claim afterwards, so check everything first.
Tip: your receipts need to be itemised invoices, ideally on headed paper. A credit card slip on its own won’t be accepted as proof of payment. If several passengers are covered by one receipt, easyJet will split the claim between them.
If what you actually want back is the cost of an unused ticket rather than an out-of-pocket expense, that request is handled separately through Manage Bookings, not this form.
How long does easyJet take to reimburse you?
easyJet doesn’t publish a fixed processing time for expense claims. You’ll get an automated confirmation once you submit, followed by a decision by email. If a few weeks pass with no update, follow up in writing and quote your claim reference before assuming it’s been turned down.
What if easyJet refuses or ignores your expenses claim?
Start by getting a written response from easyJet: either a Final Response, sometimes called a “Deadlock Letter,” or proof that eight weeks have passed since you first complained in writing with no resolution.
easyJet is a member of AviationADR, the CAA-approved alternative dispute resolution body for UK aviation complaints. Escalating is free, and AviationADR’s decisions are binding on easyJet.
If your claim was refused unfairly, or paid at less than you’re actually owed, this is exactly the kind of dispute AirAdvisor can help push back on.
Expense claim refused or underpaid?AirAdvisor can help you challenge easyJet’s decision.Check Your Flight
A real case: an easyJet cancellation, reimbursed in full
In August 2025, an AirAdvisor client’s easyJet flight from Nice to Strasbourg was cancelled at the gate, less than a week before departure. He’d already boarded and waited roughly an hour on the jet bridge: the flight was announced cancelled, briefly uncancelled, then confirmed cancelled once the crew disembarked.
With every remaining seat to Strasbourg already booked, he had to fly into a different regional airport instead and find his own way home from there, paying for two separate taxis to do it: €137 and €140.
Because easyJet couldn’t offer him a reasonable alternative and he kept both receipts, AirAdvisor claimed the €277 in taxi costs as reimbursable expenses on top of the €250 compensation owed under EU261 for the short-notice cancellation. easyJet paid out €527 in total: the full compensation, plus every euro of the transport costs.
That’s the pattern worth remembering: keep every receipt, and claim compensation and reimbursement together rather than one instead of the other.
Most missed reimbursements come down to paperwork, not policy. People submit a claim without matching each receipt to what easyJet actually covers, like car hire instead of standard transport, or a receipt with no date on it. Keep every receipt, and submit it alongside your compensation claim rather than afterwards. That alone gets most claims paid in full the first time. — Anton Radchenko, founder & CEO, AirAdvisor.
FAQs
Through easyJet’s online expenses claim form: enter your flight and expense details and attach a receipt for each item.
No. The easyJet reimbursement form and the easyJet expenses claim form are the same online form, so there’s only one way to submit, whichever name you search for.
There’s no single published cap, but costs must be “reasonable.” easyJet’s own guidance points to up to £25 per person, per day, for meals when an overnight hotel doesn’t already include them.
No, these are explicitly excluded. Travel insurance is the right way to cover costs like these.
Yes. They’re separate rights under UK261/EU261, and you can usually claim both for the same disruption.
Itemised invoices, ideally on headed paper, showing the date, location and amount. Credit card receipts alone aren’t accepted as proof of payment.
