Corendon Airlines Lost Baggage Compensation: How to Claim for Damaged & Delayed Luggage
What happens when you get to your destination but your checked baggage is nowhere to be found? Or worse, you collect it from the baggage carousel and it’s damaged. While baggage mishandling is one of the most agonizing situations a traveller can face, there is a silver lining. You could get as much as €1,920 from Corendon Airlines for delayed, lost, or damaged baggage, but to make this happen, you’ll have to follow a few steps that we’ll explain in this guide.
Key Points
- You could be reimbursed for up to approximately €1,920 for damaged, delayed, or lost baggage.
- Your passenger rights for baggage compensation are protected by the Montreal Convention.
- To get compensated for the loss or damage, you have to follow certain mandatory steps or your claim will be rejected.
Your Rights as a Corendon Passenger
When you fly Corendon Airlines, your baggage rights are protected by an international treaty called the Montreal Convention. The rules of this treaty state that you are entitled to as much as €1,920 if your checked luggage is lost, delayed, or damaged.
How Can Baggage Get Lost?
Even with tracking systems in place, baggage loss and delay can still happen for reasons including:
- Too few airport baggage handlers
- Technological or mechanical problems with the aircraft
- Malfunctioning conveyor belts or other airport machinery
- Outdated baggage technology systems
- Poor internal communication
- Basic human error
When to File a Report and a Claim
If your baggage is mishandled, it’s important to know the difference between a baggage report and a baggage claim.
- A report is what you file immediately when your bags have been delayed, lost or damaged. This is your official communication of the issue with the airline, giving them the chance to rectify the problem.
- A claim is what you file after a report to get compensated for the baggage issue.
How to Report Corendon Lost & Delayed Baggage
If your checked baggage isn’t returned to you, be sure to file a Property Irregularity Report (PIR) BEFORE you leave the airport. This step is vital, so don’t skip it. If you do not file a PIR, you will not be compensated.
So first, look for the baggage help desk in the arrivals hall, and explain what happened. They will give you the PIR and ask you to complete it. Once you’re finished, be sure to keep the PIR number so you can use it to track the status of your belongings.
To do this, just contact the baggage service office at your arrival airport and ask them if any progress has been made in locating your luggage.
Next Steps
If you have to purchase any essential items like toiletries and clothing make sure to keep all receipts related to these purchases because you will need them to file a reimbursement claim.
- If Corendon finds your baggage and returns it to you, you have up to 21 days after your arrival to submit a reimbursement claim for essential items purchased because your bags were missing.
- If your bags aren’t found and returned to you within 21 days of your arrival date, they will be considered officially lost as per the rules of the Montreal Convention. So, you can submit a lost baggage claim with Corendon as soon as the 21st day has passed.
Filing a Corendon Delayed or Lost Baggage Claim
To get compensated for your lost luggage, go to the Corendon website and log in to your account. Then, go to the contact page. You will be able to complete a digital form on the site that will require the following information:
- Your PIR number
- Your boarding pass
- Your ticket
- The checked baggage tag given to you at check-in
What Happens Next
It could take up to 30 days before Corendon contacts you about your claim. If 30 days passes and you still haven’t been contacted by the Customer Relations Team, you can also follow up to check the status.
If Corendon Damages Your Baggage
If you collect your checked luggage and it’s been damaged, you will need to report it immediately before you leave the airport. If you’ve already left the airport, you have 7 days from your arrival date to take this mandatory step.
As with baggage delay and loss, you will need to complete a Property Irregularity Report (PIR) at the baggage services desk in the arrival hall. The agent will probably take photos of your belongings to document the damage, but it’s a good idea to take your own photos as supporting evidence for your claim.
Filing a Damaged Baggage Claim
After you complete the report, the next step is to file a compensation claim with Corendon. Don’t wait to do this because the Montreal Convention allows you 7 days from your arrival date to submit a compensation claim.
To do this, go to the airline’s contact page. You’ll be asked to log in before accessing the right form, but once you do, remember to add as much information about your damaged luggage as possible.
Also, you will need to upload:
- The PIR number from the report
- Flight number, ticket receipt, or boarding pass
- Photos of the damage
- Receipts for items that were part of your damaged luggage
Be advised that you won’t be compensated for certain kinds of damage, including:
- Normally occurring wear from use
- Small cuts
- Scratches
- Damage caused by improper packing
- Damage to fragile items
What to do next
You might have to wait up to 30 days to get a response from Corendon. If you don’t hear from them, you can always follow up to check the status of your claim.
Did you have a flight delay or cancellation with Corendon Airlines? You might be eligible for compensation, even if it happened a few years ago. To check, just enter a few basic flight details below.
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Author:
Joanna Teljeur
Job/Position: Editor, Senior Writer
Joanna is a writer, editor, and consumer rights advocate.
Damaged or lost luggage?
Compensation can be as much as £1,620 (€1,920) if your checked bags were mishandled.
