Відшкодування та компенсація Albastar за скасування рейсу або затримку рейсу

Absolutely no communication from the airline or TUI - we were left with babies without milk and medication, €4 vouchers which you couldn’t even use in some of the stores, incredibly rude and cold staff. Felt completely abandoned and alone. I was unable to collect my cats from the cattery on time, my family were left unaware and anxious about our safety and I threw up multiple times from the stress and upset which was caused. We arrived home at around 8:20 local time, we only knew we were getting on a flight as we were told to board the plane but other than this we had absolutely no communication.

I Should have arrived in Lourdes at 4.30pm but I arrived at Midnight. having been at the airport at the airport from.11.00am. I received one voucher for £5.00 which is all I received after a very very long day. I am 80 years old and it ruined my trip to Lourdes as it took me days to get over the delay.

When we went to the Checkin desk and it was not manned. After waiting in the queue for 45 minutes we were told that there would be an announcement to our flight in 30 minutes. After then waiting for an hour we were told that our flight had been CANCELLED. We made our way to the information desk called Acacia where the staff there didn't know what was going on and therefore couldn't give us any more information either. After 0ne hour an 30 minutes later we were told that we were going to board a bus and go to a hotel which was a 30 minute drive away. 15 minutes into that journey the driver received a call, then told us that we were going back to the airport as our flight was now back on. At the departure gate we were told yet again there was a delay of up to 3 hours. We eventually landed 5 hours later than the time originally scheduled. The lack of information from ALBASTAR was not only disappointing but very frustrating to say the least!

We have waited for over 9 hours, before we were able to fly back, without any information. Only €4 euros for food, where its stated you are to provide a whole meal!

Flight arrived 5 and a half hours late

The delay was 5 and a half hours in total

We were initially told t was an hour delay which shortly went up to 2 hours then all of a sudden it went up to 6 1/2.

We should have left 11.20 pm on the 29th July but we took off Saturday 30th July at 0.1.10 which we lost a days holiday . And also paid 9.50 each for special seats

We were due to leave Lourdes at 12.15hrs on Friday 29th July 2022. ( Flight number LAZ 8351) We actually left at 1.45am on Saturday 30th July 2022.

Flight should have left at 14.40 but there was no plane until 18.30 then there was no crew and eventually lefy at 21 15. We arrived in Tarbes approximately 23.45, then at the hotel about 24.45. Not sure where the information came from, whether airline or other source. Got a cold drink and biscuit on the plane. We missed our evening meal at the hotel but some food was provided by the hotel. Got to bed very late and had only about 4 hours sleep as we were starting our pilgrimage in the morning.

On our return flight it was yet again delayed causing immense discomfort to my disabled son who has spastic quadriplegia was confined to his wheelchair for several more hours than he should have been. The service provided on both trips was disgusting

Due to the flight delay my son was confined to his wheelchair for an extra three and a half hours without the possibility of access to adequate bathroom facilities.The extra time in his chair caused tissue damage to his buttocks which took several days to heal, he should have been at the hotel about 7pm but did not arrive until after 11pm

sitting in departure lounge, told after two hours flight canceled, go home. We live almost 2hrs away from airport. No hotel offered, no indication that a flight would take place the following evening, ultimately though it did, 26 hours later than planned

It was a operation disruption for the reason it was delayed, we was delayed over 13 hours in the end We was meant to leave at 11.20am but didn’t leave till 12.30am Tui sent us emails saying we could receive compensation due to the delay as we booked through them but flew with albastar flight number ap5478 there was 3 of us booked under 1 order

Arrived at the airport for 5.00pm flight and queued for check-in. Told flight delayed and then cancelled. Waited while airline decided which hotel to put us up in. Coach to hotel then sent back to airport. Queued again for check-in. Once at gate told flight delayed again for unspecific time. Finally boarded around 10.00pm

This is the email I received Dear Mrs Sutton, This is to inform that your flight AP5477 from Palma to East Midlands Airport, scheduled to depart at 09:00 on 29th July 2022, has been delayed due to the operation disruption. The flight is now estimated to depart at 20:40 local time on the 29th July 2022. For those who are staying at TUI hotels, unfortunately we were not able to delay your transfer so you will be taken to the airport for the original departure time where our airport team will be providing you with assistance. If you are not staying at TUI arranged hotel, you will also need to arrive at the airport for the original time of departure. In accordance with EU Regulation (EC) 261/2004 you are entitled to flight delay compensation. This can be claimed 72 hours after your flight arrival time using the form at: tui.co.uk/destinations/contact-us/flight-delays. Please accept our apology for any inconvenience caused. Thank you for your patience. Your TUI Team

Flight was delayed initially from 7.20pm to 11.20pm with no reason given, then delayed from 11.20pm to 12.20pm with no reason given, then delayed until the next day (30/07/22), we were told to go home and we would get a new time, it was then delayed again on 30/07/22 and we were told it would not be that day either, reason was technical issues.

AP5477 PALMA 0900 INVERNESS 1100 ON 08 JULY 2022 FLIGHT OPERATED ON BEHALF OF THOMSON HOLIDAYS FLIGHT DELAY CUSTOMERS CHECKED IN AT 0600 ON 08JULY FOR THE ABOVE FLIGHT IT EVENTUALLY LEFT PALMA ON 09JULY AT 0500 ARRIVING INTO INVERNESS AT 0700 - CLAIMING FOR 4 PASSENGERS. NO COMMUNICATION WHATSOEVER WITH THE CLIENTS - TOLD ORIGINALLY WOULD BE A 45MIN DELAY!!

We arrived at Belfast at 22.10 and arrival time was suppose to be 17.45

flight was suppose to be leave at 8.30AM Flight did not take off until 2PM

Didn't fly due to technical issues with plane

Our scheduled arrival was 0950 we arrived at 15.10 the pilot advised there was a technical issue with another aldarstar plane & that our plane was held on standby for this flight, this information was provided to us on the plane, our holiday rep kept us informed at the airport although the details she was given where conflicting. we were provided with water & food at the airport at approx 12:30. We were traveling with 2 elderly parents 85 & 89 years old they like us found the waiting exhausting & this was very concerning for us given their health issues, we had been up from 05.00 to make this flight, my parents and my husband also take a lot of medication which was in our main checked in bags we were concerned given the delay that we had no access to this medication, we had arranged transport to pick us up from the airport and given the delay had to re-arrange this, myself & my husband were due back to work on the 19/07/22 the excessive delay greatly inconvenienced us. We had to purchase bottled water, tea and snacks at excessive costs at the airport for us and my elderly parents. We also experienced a 2 hour delay in the inbound flight from Belfast to Lourdes again with Albarstar airline.

Also paid for more luggage weight but couldn’t be used on new flight

The plane should leave at 21.00 h from Groningen Airport Eelde on 7 June 2022, but it was canceled. The new date was: 8 June 2022, 07.20 h. When we arrived at Mallorca the bus that took us to our hotel was 2 hours late. Finally we get at our hotel at around 15.00 h that day.

They didn't tell us the reason but basically not enough staff and plane coming in was delayed Steps took ages also to help people to get off And the bus took an hour to get us to the plane from nice airport which was only about 300 yards Airline did not update us They also lost my bag which I still don't have 6 of us travelled and it was a nightmare