Відшкодування та компенсація Pegasus Airlines за скасування рейсу або затримку рейсу

I was onboard the aircraft, the engines were running and it was moments away from take off when a “technical issue” was reported by the captain. The captain announced this over the tannoy system to all passengers and explained that an engineer would look at the plane to determine whether it could be fixed. This went on for over 3 hours before the flight was cancelled as a result of an “issue” affecting the plane.

Flight was delayed around 3 hours and my plans has been destroyed.

Hello, I have written to Pegasus, first they said they will refund the ticket. Then they said it was cancelled because of coronavirus. We have been notified in person 15 minutes before the flight that it is cancelled. In person, no email, no sms. Technician came and said engine on plane has technical issues. Now they are lying it is corona virus. I can not prove it as airport in Sarajevo is not allowed to give information why the flight has been cancelled in Pegasus name. But they did say it, they just can't provide me with the response in written form. Some passengers replaced their tickets, but I did not, because I can only travel on weekends. I think they are discriminating me, by not even offering a compensation flight which other passengers took. They can literally always blame it on corona, but how that makes sense, when the next day flight was operating normally. I mean now what does it even mean for a flight to be cancelled due to corona and cancelled 15 minutes before the flight.

I pre booked my flight and arrived konya Airport in Turkey and been told that my connection flight from Istanbul to London was cancelled and they haven't offered me a new flight or inform me for the cancellation I hade to argue about a new flight nothing has offered to me about this flight no meal, no money back, or

I have purchased a ticket from pegasus through travel2be on the 17 of July 2020. My departure would be from Erbil to Istanbul and change in there to London Stansted Airport on my flight was due on Tuesday the 4th of August 2020 but a few days before my flight i got an email from my airline provider saying that your flight has been cancelled so I am looking for my ticket refund if you could help me with please.

Pegasus cancelled their flight on 19/07/20 due to aircraft had technical issues. They rescheduled filing on 20/07/20

A plane had crashed a few hours earlier on the runway at Istanbul, cancelling all flights

Both of the flights were cancelled because of a previous flight issus which was operated by the same company.I lost also the connecting flight and I had to wait 3 more days until the next flight.Thank you!

the flight was cancelled, they informed me few minutes brfore arriving to the airport, then we havewaited to transportation. and till now we are waiting in the hotel. waiting til they give us informations. and no one has called to check me. and no one is answering my calls

The flight was delayed for several hours. We were then told that the flight was going ahead and waited on the tarmac for around 30 minutes until around 5.15pm when they told us that the flight had been cancelled as the pilot did not have enough rest time between flights. 15 minutes later at 5.31pm I received a text from Pegasus telling us that the flight was cancelled because of a radar failure (contrary to what we had just been told). We were then told to to wait at the airport for instructions regarding a hotel that would be provided overnight and a new flight booked for 6.30am the next day. I waited over 90 minutes and staff still could not provide information on when the hotel would be available and if there would even be enough rooms for everyone so I opted to take a taxi (which I had to arrange/pay for myself) back to my house and return to the airpot the following day to get the new flight at 6.30am.

Рейс был отложен с 2.50 до 06.30, нам выдали ланч боксы, а потом неожиданно вылет перенесли на 3.30 и я не успел на посадку, хотя находился в зоне вылета.

due to weather conditions my flight from paris to turkey was delayed for about 2 hours: so my connection flight at sabiha airport to beirut was missed by less than 1 hour. However instead of delaying the connecting flight(more than 15 passengers taking the connection flight from paris to lebanon) the connecting flight was delayed for 22 hours and 3o min , thus causing financial and mental issues to passengers

В Харькове был туман и из-за этого отменили рейс. Авиакомпания предложила полететь на следующий день. И этот новый рейс еще задержали на 45 минут потому что просто поздно прилетел самолет

05.01 рейс PC8043 перенесли дважды с 21:20 на 22:45 и ещё раз на 23:45, причину не сообщили. Мы опоздали на пересадку в Анкаре рейс PC1722 в 23:45 от 05.01. Компания Pegasus на пару часов предоставила отель в Анкаре, нам выдали новые билеты на Измир рейс PC3161. Якобы с Измира должен был быть рейс до Киева. Около 09:00, 06.01.2019 были в Измире. Рейс PC1551 Измир-Киев в 11:35 как обещали, отменили по причине того, что пилоты авиакомпании Пегасус не умеют садить самолет в снежную погоду. Хотя кроме самолетов компании Пегасус все рейсы в Жулянах всех компаний были по плану - без отмен и переносов. Рейс PC1551 перенесли на 07.01.2019 в 01:05 утра. Нас поселили в отель аэропорта Измир - ожидать.

Рейс РС433 был задержан на 12 часов, а рейс в конечный пункт Шарджу вылетел через сутки.

Прилетели в запорожский аэропорт не приземлились и улетели опять в Стамбул ,

7.03 отменили рейс по погодным условиям. 8.03 другие авиакомпании совершили полет в Стамбул, однако Пегасус сначала назначил рейс на 3-40 9.03.18, затем без объяснения причин перенёс на 14-30 9.03.18. Общая задержка рейса на 2 суток, в том числе не по погодным условиям более суток.

Опоздание на стыковочный рейс в анталию,нахождение 10 часов в ээропорту анкары,отказ в офисе Пегасус в питании и предоставлении гостиницы!

7.03.2018 не удалось вылететь из города Запорожье в Стамбул в связи с погодными условиями. В городе Стамбул мною был забронирован отель. Компенсировать деньги за эту бронь компания Пегасус мне отказалась. Пришлось сменить город вылета , который находиться 300 км от Запорожья ( Харьков). В Харьков ехала самостоятельно. Расходы на дорогу компания Пегасус также компенсировать отказалась.

Рейс 431 отменён 7.03, не попали в Стамбул, где был забронирован отель, вылетели 8.03 из аэропорта Харькова, куда не был организован трансфер.

за 3 часа до вылета написали смс что из9а погоды рейс отменен и предложили доугие варианты. мне они не подошли, я нажал на сайте вернуть деньги и мне вернуи только 30%

За час до начала регистрации пришло СМС с сообщением об отмене рейса. Хотя ни одна другая компания не отменяла рейсы!!! Даже задержек не было. У мужа умер дядя. В итоге,- муж не попал на похорона. Пропал второй билет

розпечатали посадочный билет, нашли гейт а рейс отменили. Предупредили за -2 ЧАСА ДО ВЫЛЕТА.Воспользовалась альтернативным рейсом, предложенным авиалинией Общий срок задержки прибытия в аэропорт Жуляны - 24 ЧАСА.

Здравствуйте, мой рейс был в 2:55, прибыла в аэропорт Харькова 1:57, на стойках уже никого не было. отказали в регистрации , посадке , просила, чтобы сотрудник авиакомпании провёл меня на борт , отказали абсолютно во всем, девушка ответила , что это невозможно и самолёт за час до вылета уже закрыли. Тем не менеее он вылетел в 3:22. В итоге с опозданием на пол часа. в Итоге предложила купить только новый билет на 9:45 утра . Неужели в пегасусе нет стойки платной для опоздавших пассажиров либо сотрудника , который может провести за 1,5 часа до вылета.

The flight on 17/8/2021 was cancelled by the airline (Pegasus), no reason provided until I claimed for compensation. They said it was due to the pandemic and refused to pay for the loss. The flight was booked through FlightNetwork which only partially refunded the cost of tickets.

Our flight of Pegasus Airlines supposed to consist of the following two segments: 1) PC4751: Kharkiv (HRK, Ukraine) – Istanbul-S.Gokcen (SAW, Turkey), departure on 24.12.2016 at 02:40, arrival on 24.12.2016 at 05:10. 2) PC537: Istanbul-S.Gokcen (SAW, Turkey) – Madrid-Barajas (MAD, Spain), departure on 24.12.2016 at 09:55, arrival on 24.12.2016 at 13:40. The ticket was bought for 2 people. The first segment of the flight (PC4751: Kharkiv (HRK, Ukraine) – Istanbul-S.Gokcen (SAW, Turkey), departure on 24.12.2016 at 02:40, arrival on 24.12.2016 at 05:10) was cancelled. We were informed about the flight cancellation by SMS sent to us on 23.12.2016 at 21:57, i.e. 4 hours 43 minutes before the scheduled departure time. Then, on 23.12.2016 at 23:13 we were informed by SMS sent by Pegasus Airlines that the first segment (from Kharkiv to Istanbul-S.Gokcen) was planned to depart on 24.12.2016 at 16:20. Later, answering our claim, Pegasus Airlines representative noted, that the reason for flight cancellation were "harsh conditions" which could include technical, weather, operational political instability etc. Pegasus Airlines also noted in that answer literally the following: "Our numerous flights had been cancelled or delayed because of operation safety reason and air traffic control so we had problem planning our operation clearly during the day". Earlier, on the day of departure, Pegasus Airlines stated weather conditions as the reason for the flight cancellation. However, as you can see from the letter addressed to me personally from Pegasus Airlines, it was not stated clearly what was the reason for flight cancellation, the only information we know from the letter from Pegasus Airlines is a "problem planning our operation clearly during the day". Actually, we would think that this was the real reason for the flight cancellation (as it is stated in the letter from Pegasus Airlines): "Our numerous flights had been cancelled or delayed because of operation safety reason and air traffic control so we had problem planning our operation clearly during the day". We would dare to suppose that the main reason for PC4751 flight cancellation, following from this letter, was influence of other flights. And the weather in Kharkiv could have probably no relation to the situation. We also insist that no other flight of no other airline was cancelled at that time, and the weather conditions were nearly the same all night on 23.12.2016-24.12.2016. In particular the weather when we finally departed from Kharkiv airport with another airline a couple of hours later was actually the same. It can be easily checked by anyone at common weather maps. Around 00:30 on 24.12.2016 Pegasus Airlines representative at Kharkiv airport confirmed that our flight would be re-scheduled, and we would have arrive to Madrid-Barajas (MAD, Spain) one day later, on 25.12.2016 at 13:40. So the flight delay supposed to be 24 hours. We informed Pegasus Airlines representative at Kharkiv airport that 24-hours delay is absolutely inadmissible for us, because we had another flight from Madrid-Barajas (MAD, Spain) to Marrakech (RAK, Morocco) on 25.12.2016, departure time 11:50 a.m., Iberia Airlines. In response to that Pegasus Airlines representative informed us that Pegasus Airlines cannot offer us any other option to take us to Madrid by any other earlier flights. During our conversation he insisted that Pegasus Airlines will not provide us with tickets for other airlines flying the same route for the same date. In that situation the only possible option for us was to cancel our flight booking, get the full refund of the ticket price for the whole route from Kharkiv to Madrid, and buy tickets for another airlines in order to be in Madrid on 24.12.2016. We insist is was a forced cancellation for the whole route. So, we did the following: 1. We called to Pegasus Airlines call centre early in the morning on 24.12.2016 and asked to cancel our flight booking and asked for the full refund of the ticket price for the whole route from Kharkiv to Madrid. 2. We immediately bought the tickets from Kharkiv (HRK, Ukraine) to Barcelona (BCN, Spain) for Belavia Belarusian Airlines flight, and we successfully got to Barcelona according to the schedule of that flight. Herewith I provide the details of the route: The flight of Belavia Belarusian Airlines consisted of the following two segments: 1) B20836: Kharkiv (HRK, Ukraine) – Minsk (MSQ, Belarus), departure on 24.12.2016 at 05:00, arrival on 24.12.2016 at 07:10. 2) B20869: Minsk (MSQ, Belarus) – Barcelona (BCN, Spain), departure on 24.12.2016 at 08:20, arrival on 24.12.2016 at 10:05. The ticket was bought for 2 people: The total price of this ticket paid for two people from Kharkiv to Barcelona was 483.42 GBP/pounds sterling equal to approximately 556.18 euro. 3. Upon arrival in Barcelona (BCN, Spain) we bought tickets for the fast speed train from Barcelona to Madrid (departure on 24.12.2016 at 15:00, arrival on 24.12.2016 at 17:45). So we successfully arrived to Madrid on 24.12.2016 at 17:45. The total price of the tickets paid for two people from Barcelona to Madrid was 225.20 euro. In total we spent 781.38 euro to travel from Kharkiv to Madrid. After we got the full refund of the tickets price as of 180.00 euro from Pegasus Airlines upon our call to Pegasus Airlines call centre, our unplanned expenses caused by Pegasus Airlines flight cancellation amounted to at least 601.38 euro (six hundred and one euro thirty-eight cents) not taking into account some unplanned expenditures for food, public transport etc. Unplanned expenses caused by Pegasus Airlines flight cancellation: 781.38 euro - 180.00 euro = 601.38 euro Later, on 13.01.2017, we asked Pegasus Airlines for the compensation of unplanned expenses by filling in online request on their web page. Pegasus Airlines refused to provide us the compensation.

Flight from Izmir to Istanbul had been delayed by Pegasus on more than 2 hours and we were late on our flight to Zaporizhzhia from SAW airport operated bu Pegasus also. In Istanbul we must purchase by our account 2 tickets (2 people) on flight of Turkish Airlines from Ataturk airport on 16.12.2017 at 17-40. Pegasus was able to give us ticket on 18.12.17 only.

My flight has been delayed by 5 hours; they say it is because of the bad weather conditions, but I do not believe this because this is not the first time that I am having problems with this airline company.

the plane could not land and got diverted to Birmingham airport as we were told they did not have enough fuel to keep waiting for their slot to land, landing of some planes was delayed due to rain and wind.

From london to istanbul airport it was ok . But with pegasus airlines stamsted to sabiha gökçen wasnt flight on time. Supposed @12.30 delayed to 4.30

We were not informed at all, we went there with our son 1,5 years

The lady at the desk initially said weather conditions at check in, but then we were sat on the plane for hours and told it was then the baggage handlers, there was no one to put the luggage in the plane

Flight was due to take off at 11:40am on 31/07/22 but didn’t take off till 2:53pm due to plane not ready