Sort by
Most upvoted
Most recent
Filter by language
Keywords
Cancellation
Delay
Denied boarding
Baggage problem
Economy
Premium economy
Business
1st class
International
Domestic
Long-haul
Medium-haul
Short-haul

Deutsche Lufthansa AG
Venloer StraΓeβ―151β153
50672 KΓΆln (Cologne)
Germany
Flight left you disappointed? Let others know what happened
Website:
www.lufthansa.comPhone:
+44 371 641 0401 UKMailing Address
Deutsche Lufthansa AG Venloer StraΓeβ―151β153 50672 KΓΆln (Cologne) GermanyOnly verified complaints
50% of complaints led to successful compensation payouts
Safe space to complain
What do you want to ask AirAdvisor and the community?
Max 120 characters (0)There are over 68412 complaints on AirAdvisor β with 19834+ claims submitted!
Phone
Live chat
The Lufthansa chat assistant often pops up automatically, but βElisaβ is also available by clicking on the icon in the bottom right-hand corner of most Lufthansa website pages.Social media
You can contact Lufthansa on Facebook and X (formally Twitter).Sending a DM to Lufthansa could lead to a faster response time.
Deutsche Lufthansa AG
Venloer StraΓeβ―151β153
50672 KΓΆln (Cologne)
Germany
Show Lufthansa address
Share your complaint - Tell other passengers what went wrong.
Check how much you are owed - Instantly check if you are owed compensation for free - no credit card required.
Start your claim - Tell us you want help getting the compensation you deserve from Lufthansa
Relax - Let our expert lawyers do the hard work for you.
Claims filed alone are often rejected. But donβt worry, we have a 98% success rate at getting your money back!
When we fight for you, Lufthansa will pay you more and pay you faster, plus our 30% commission is the lowest around.
Your personal information is 100% confidential and securely protected.
You can raise specific complaints with Lufthansa by visiting:
https://www.lufthansa.com/gb/en/help-and-contact
If you seek compensation for the problems you had directly from Lufthansa, this may take 20+ weeks.
Get a higher chance of claim success with less stress by complaining and claiming with us!
Let everyone know what happened
Check compensation in 2 minutes
Check for free with no credit card
Reclaim your money
As well as sharing your experience with others through AirAdvisor, you can complain to Lufthansa directly about:
Your journey
Flight disruptions - delays, cancellations & diversions
Bookings & reservations - flights & holidays
Checking in - online or in-person
Departures - boarding & airport experience
Arrivals & connections
Baggage - delayed, lost, or damaged
Your on-board experience
General experience on board the plane - safety, cleanliness, service & more
On board food & drink
Other issues
Disability & mobility assistance
Airport lounges
Broader issues such as data protection, Covid-19 & discrimination
Be patient as reaching a resolution can take some time.
Follow up your complaint regularly to make sure it is being handled.
1. The issue you had.
2. Date and time of your flight.
3. Flight number...
4. Booking reference / flight confirmation number.
5. Receipts or documents that support your claim - such as things you had to pay for because of a disruption.
6. What you want from Lufthansa.
Had Issues with Flight?
You might be able to get up to Β£520 (β¬600) for your trouble!Automatic protection. No claims. No waiting.

These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
Search for my flight
AirAdvisor is rated Excellent 4.6 based on 28,609 reviews
It was my first experience using AirAdvisor and I'm grateful I got to know them ! They were extremely efficient in getting a refund from the airline company and very quick as well !! They have some fees but it worth it. I totally recommend !
Excellent services, on time response and very clear directions and explanations. always sharing updates and status.
Thank you so much your service was nothing but helpful β€οΈ
When my dad said the compensation was successful, I knew it was proffesionally handled. Thank you, AirAdvisor.
Good communication, job done within the assumed time frame. RELIABLE !
Great end to end experience. Somewhat misleading information. Initial payout was communicated 600, and at the end way different. Maybe a bit more transparency on the process of collecting the right information to communicate more accurately.
Took 3 yrs from the airline, but once compensation was given, got it within a week.
We didn't expect to get some money back, but is a nice surpsrise after 16 monthtsβΊοΈ
Very satisfied with Airadvisor. Beginning was I not too believed this website, Only try it. Now I trust them efficiency work and help customers.
We worked very well with Natalia. The whole process was very fast from making the claim until the payment. During the process we were constantly informed about the steps that were accomplished on our behalf. We felt supported and valued as clients. We are very happy for the results and want to thank Natalia and her team for their outstanding work. Although we hope to never need their services again, we strongly recommend them.
Oluwafemi Temitope Vitor Ajayi
Verified CustomerThe service was excellent! Your consistent was topnotch!
9 years experience
620,000+ claims
Specialist expert lawyers
No-win no-fee
AirAdvisor has been featured in:
Leave a complaint for them too!
Weβll notify you as soon as our new travel protection is live.


Know someone who should be here with you?
Every traveller you invite gets ahead of the public launch.
Your personal invite link β share it with friends and they'll get early access too.
We'll also send this link to your email.