Ryanair complaints: comments, page 21
2,634 comments
Sejal P
Verified | Jun 3, 2025
Bristol-Prague
Economy
No reason given
We sat on the plane from 13.20 approx to take off at 13.50. Then stayed on the plane till we actually took off at approx 18.10. We had to pay for our refreshments after we took off and no water was offered whilst we sat waiting. We landed in Prague approx 20.00 uk time
- Bristol-Prague
- Economy
Jai P
Verified | Jun 3, 2025Bristol-Prague
Economy
No reason given
What time did you arrive at your final destination?appx 20.00 What did the airline tell you, and when?Not much, said missed take off schedule, someone reported liquid near plane, which was air conditioning condensation What care did the airline provide, if any?none How did the incident inconvenience you?we missed paid cruised booked in Prague for 6people that I had paid for Did you miss an event or lose money?yes- Bristol-Prague
- Economy
Alexandre P
Verified | Jun 3, 2025Faro-Porto
Economy
Weather conditions
After boarding the aircraft and remaining seated for approximately one hour, passengers were informed that the flight had been cancelled due to foggy conditions. Subsequently, we were instructed to proceed to a service desk for further assistance. Upon arrival at the designated counter, I encountered an extremely long queue, composed of passengers from multiple delayed and cancelled flights. The waiting time extended for several hours, during which no effective solutions or alternative travel arrangements were offered. Regrettably, I was left without any viable means to reach my destination within a reasonable timeframe. As I was required to be at work the following morning, I was left with no alternative but to drive from Faro to Porto at my own expense. This last-minute decision resulted in additional, unforeseen costs, including fuel, motorway tolls, and a meal at a service station. Moreover, I lost the pre-paid parking fee of approximately β¬20 at Faro Airport, as well as the value of my return flight from Porto to Faro, which I was unable to take because I needed my car at my place of work. In light of these circumstances, I kindly request appropriate compensation for the financial losses incurred and the considerable inconvenience caused by the disruption of my travel plans. I also urge the airline to review the handling of such situations to ensure that passengers are provided with timely, effective assistance in future occurrences.- Faro-Porto
- Economy
Igli X
Verified | Jun 3, 2025Malta-Catania
Economy
Weather conditions
The stop in Catania was diverted to Palermo due to the wind and no one was interested in our transit destination in Albania.- Malta-Catania
- Economy
Igli X
Verified | Jun 3, 2025Malta-Tirana
Economy
The stop in Catania was diverted to Palermo due to the wind and no one was interested in our transit destination in Albania.
- Malta-Tirana
- Economy
Nicoleta A
Verified | Jun 3, 2025Vienna-Ibiza
Economy
No reason given
I am writing to formally submit a complaint and compensation request regarding a highly unpleasant experience that occurred on 3th of June, during a connection involving a Ryanair-operated flight. Our initial flight was delayed significantly, reducing the originally scheduled layover time of 2 hours and 30 minutes. As a result of the delay, we were forced to rush between flights, with no time to double-check or complete the check-in process for the next flight. Upon arriving at the boarding gate, we were informed that our check-in had not been registered, even though our tickets were valid, confirmed, and fully paid. We were denied boarding without any concrete solution being offered, despite the fact that the aircraft had not yet departed (we confirmed this with a business partner who was already on board at the time). Moreover, the Ryanair staff were extremely unhelpful and unprofessional: β’ We were told that it was not their responsibility, and were repeatedly redirected to other service points in the airport. β’ An employee at Terminal 1 informed us that no flights to Ibiza were available, offering no alternatives or support. β’ Ultimately, we had to purchase a new flight at our own expense for the following morning at 6 a.m., which caused us to lose an entire business day, resulting in economic and professional losses. In light of these circumstances, I hereby request: 1. A full refund for the unused tickets. 2. Compensation in accordance with EC Regulation 261/2004, Articles 5 and 7, for denied boarding and lack of assistance. 3. Reimbursement of the additional expenses incurred from purchasing a new flight (invoice available upon request). 4. An official explanation regarding the poor handling and lack of support from Ryanair staff at Vienna International Airport.- Vienna-Ibiza
- Economy
Cheryl D
Verified | Jun 3, 2025Economy
Lost property on flight from Malaga to Liverpool
Good Morning, RE: Ryanair Flight FR9863 28/05/25 Hope you can help regarding the above mentioned flight. I travelled from Malaga - Liverpool at 18:05 on 28/05/25 and unfortunately I left a black velvet pouch with jewelry inside on seat number 16E It has not been handed in at Liverpool. I have tried to ring your customer services and get a message saying it does not recognise my MB number? I have emailed LPL baggage services without success. I am feeling very anxious as no one has helped me. Can you please advise has this been passed to yourselves? Kind regards, Cheryl Daley MB: 07887 614466- Economy
Maria Jos? O
Verified | Jun 1, 2025Madrid-Porto
Economy
Weather conditions
I was not notified in advance of the flight cancellation. I was at the airport from 18:30 pm, checked in and got on the plane. Only then were we informed of the cancellation and were not guaranteed a hotel or alternative flight. I traveled to Portugal on the 31st at my own expense, which caused me serious inconvenience. It is unacceptable that they did not inform us in advance and guaranteed a hotel/alternative flight. Very poor management on the part of Ryanair. I missed a work meeting scheduled for May 31st.- Madrid-Porto
- Economy
Hashem A
Verified | May 29, 2025Economy
OVER CHARGING REF: RK1392
WE BOUGHT RETURN FLIGHT TO OSLO AT Β£351 BY PAYPAL AND I JUST FOUND OUT THAT YOU CHARGED US Β£403 PLEASE EXPLAIN THE REASON SINCE WE WANT YOU TO REFUND US Β£52 REGARDS HASHEM PARVANEH AND MONIREH TORKAMANI- Economy
- Desired solution
Refund
Geraldine O
Verified | May 28, 2025Economy
CHARGED FOR MY CARRY ON AT KRAKOW AIRPORT ON RETURN JOURNEY
INCLUDED IN MY TRAVEL WAS 10KG CARRY ON, CHARGED AT KRAKOW AIRPORT 288.00 PLN. I HAVE SPOKEN TO MY TRAVEL ORGANISER WHO HAVE INFOMED ME I SHOULD NOT HAVE BEEN CHARGED, AS THE 10KG WAS INCLUDED. FLIGHT DETAILS RTEUTD- Economy
- Loss: β¬68.52
- Desired solution
Expenses reimbursement
Ilona H
Verified | May 27, 2025Beziers-London
Economy
No reason given
I had to book a new flight for two days later as I had no certain way of returning to my home at the late hour. I tried to contact Ryanair to switch flights but they were closed locally and there was no contact point. I also tried to contact re compensation directly but they were βoverloadedβ- Beziers-London
- Economy
Dominic D
Verified | May 26, 2025Economy
Paid for seats and floornwas filthy
I paid for my seat and when I sat down the floor at my feet was covered in vomit and had not been cleaned. I had to endure 3 hours with my legs apart.
- Economy
- Desired solution
Martina T
Verified | May 26, 2025Lisbon-Dublin
Economy
No reason given
My flight was cancelled from Lisbon to Dublin due to the power outage in Portugal on the 28th of April. I was due to fly on the 28th and flight was cancelled. I travelled again to the airport on the 29th (as shown on uber receipt) and was told I would not be able to fly again until the 1st of May. The airline did not help me with finding accommodation nor compensate me for accommodation which was valued to the total of Β£230.08. I was due to be back to work on the 29th, which I missed out on due to being stuck in Portugal for an extra three days. My new flight FR651 on the 1st of May at 18:15 to Dublin was delayed until 19:15.- Lisbon-Dublin
- Economy
Martin C
Verified | May 26, 2025Tanger-Malaga
Economy
Problems at airport
Flight FR2392 from Tangier to Malaga scheduled for 20.40 was cancelled Monday 28.04.2025 An airport announcement was made that Ryan air would accept receipts for customers to leave the airport and find suitable accommodation. I investigated the next available flights via Ryan Air and found this to be: Tangier Valencia Wednesday 30.04.2025 Tangier Madrid Friday 02.05.25 Tangier Barcelona Wednesday 30.04.2025 Tangier Malaga Friday 02.05.2025 β The next available flight to Malaga would be require 4 additional nights Alternative re- route via ferry and bus on Tuesday 29.04.2025 - Tangier to Algeciras and bus Algeciras to Malaga. No assistance or care was provided at the airport - All Ryan air staff left there positions and Service Air staff left. The airport notified cancellation via text whilst standing in the que. Once we realised there was no flights for days we had 'fend' for ourselves (disgraceful no attempt made by Ryan to assist ). I have screen shots from the Ryan air website that showed the next availability into any part of Spain- Tanger-Malaga
- Economy
Maria C
Verified | May 22, 2025Marrakech-Lisbon
Economy
Technical problems
From the outset, the process was chaotic. Upon arrival at Marrakech airport, we were informed that there was a system error, which required us to change check-in counters, resulting in a considerable delay in the boarding process. After finally boarding the aircraft, we remained seated for more than two and a half hours before being informed that we had missed the designated landing slot in Lisbon. As a result, we were told that the next landing attempt could only occur seven hours later. Subsequently, we were informed that the flight would be diverted to Faro, where buses would be waiting to transport passengers to Lisbon. Although this was already an unsatisfactory alternative, we agreed to it. However, upon arrival in Faro, no buses were present, and we were left stranded at the airport overnight, with no alternative transportation provided. In the absence of any solution, we were forced to share an Uber ride to the home of a relative, where we spent the night together in an effort to minimize expenses. This situation led to our inability to attend work the following day. The next morning, we traveled to Sete Rios station in Lisbon by bus. Due to this one-day delay, both I (Maria Chouzende) and Gabriel Mascarenhas missed our scheduled ride home, which forced us to incur additional and unnecessary transportation costs that would not have arisen had we arrived on time. It is also important to note that throughout this entire ordeal, we were required to pay for food and water on board the aircraft, despite the extreme delay and adverse conditions. We find this entirely unacceptable. Attached to this message is proof of purchase for snacks (Pringles), which were bought by the three of us on the flight. This situation caused significant physical and psychological discomfort, as well as direct consequences to our professional obligations. We consider this a serious failure in service management and passenger care, and we request that this complaint be taken into serious consideration, with a view to appropriate compensation for the inconvenience and losses incurred.- Marrakech-Lisbon
- Economy
Ken V
Verified | May 22, 2025Economy
Unable to check in online
I tried on several occasions to check in online but the Ryanair site would not allow me to, indicating that my login in details were somehow incorrect. At two minutes past the online check in deadline, and using the same login details, I was allowed access to the site. However being two minutes late I was forced to pay an additional Β£55 euro to check in at the airport. I was informed by the lady who handled my check in transaction at the airport that this is a regular occurrence- Economy
- Loss: β¬66.33
- Desired solution
Refund
Nikolay S
Verified | May 22, 2025Sofia-Nuernberg
Economy
I was a little late at the airport at 23:48, but still over one hour before departure of a very delayed flight, departed at 01:04. I was begging them to issue me a boarding card without success. They just told me, the airport does not allow it, although the lady from the airport information explicitly told me, it is possible and also almost common practice. Hence, I was denied boarding, even as the flight was in the night, there were almost no people there, and as I said, at the moment they denied to issue a boarding pass, the airplane was even not landed. I needed to book a very expensive 300+ Eur ticket from Lufthansa to Munich I stead of Nuremberg and a train ticket and loosing another 9 hours.
- Sofia-Nuernberg
- Economy
Amiira Abdulle B
Verified | May 21, 2025London-Faro
Economy
Very outraged from the whole situation, and to make matters worse when I tried to seek support I was denied compensation. Was meant to be in Faro for 11am, due to all the cancellations and delays I arrived at 6:30pm and had missed my transfer so had to pay an extra β¬50 for a cab. I then had to pay an extra β¬250 for a new flight and
- London-Faro
- Economy
Lucie H
Verified | May 21, 2025London-Faro
Economy
Due to IT outages only travellers with hand luggage were able to board the flight leaving people like myself to miss the flight and pay for a whole new one later in the day. When I approached for compensation I was denied
- London-Faro
- Economy
Michela J
Verified | May 20, 2025Prague-Bologna
Economy
No reason given
1. What time did you arrive at your final destination? I arrived in Bologna, Italy at approximately 11:00 PM on June 16th, 2022. βΈ» 2. What did the airline tell you, and when? I was scheduled to fly with Ryanair from Prague to Bologna on June 15th, 2022 at 10:00 PM. I arrived at the airport around 6:00 PM, paid over $200 for my checked bag, and waited to board. As boarding time approached, the departure screen suddenly showed the flight was delayed by 30 minutes. Then, every hour, the delay increased by another hour. There were no Ryanair representatives at the gate or check-in desk to provide any explanation. Finally, at around 3:00 AM on June 16th, an airport staff member (not Ryanair) informed us that the flight was canceled and Ryanair would not be offering any alternative flights or assistance. We were told we had to find our own way to our destination. βΈ» 3. What care did the airline provide, if any? Ryanair provided no care or assistance. β’ There was no communication regarding the cancellation until hours after the original departure time. β’ No representatives were present at the airport to help rebook, offer hotel accommodation, or assist with transportation. β’ I had to pay again for checked baggage on the new flight and handle all logistics at my own expense. βΈ» 4. How did the incident inconvenience you? The incident caused significant emotional, financial, and logistical distress: β’ I was alone in a foreign country on my birthday (June 16th) with no support or guidance from the airline. β’ I had to book another flight (again with Ryanair) from Prague to Rome on June 16th at 2:45 PM, and then take a 3-hour train to Bologna to try to make it in time for my grandmotherβs funeral. β’ I had to: β’ Pay over $200 again for my checked bag on the new flight β’ Book a hotel in Prague at 4 AM β’ Pay for 3 Ubers (to and from the airport and hotel) β’ Buy a new train ticket from Rome to Bologna after missing the original due to another flight delay β’ I endured an entire night without sleep, traveling and rebooking everything myself. β’ I was emotionally distressed, having missed my birthday celebration with my family and nearly missing my grandmotherβs funeral. βΈ» 5. Did you miss an event or lose money? Yes, I lost both money and irreplaceable moments: β’ I missed my birthday party and spent the day alone in an airport and hotel. β’ I incurred significant out-of-pocket expenses: β’ Two flight baggage fees (over $400 total) β’ Hotel stay in Prague β’ 3 Uber rides β’ Two train tickets from Rome to Bologna (one missed due to delay) β’ Most importantly, I nearly missed my grandmotherβs funeral on June 17th, which was a once-in-a-lifetime event for my grieving family.- Prague-Bologna
- Economy
Jihad M
Verified | May 17, 2025Tel-aviv-Bergamo
Economy
Problems at airport
as in the ticket I have 4 flights from tlv to bgy to tfs and from tfs to vie to tlv i have two trips were cancelled by the airport for political reasons: tlv to bgy vie to tlv and that effects the whole trip, so I had to cancel the other flights and hotel reservations.- Tel-aviv-Bergamo
- Economy
Mark N
Verified | May 13, 2025London-Vienna
Economy
I was made to miss my flight due to Stanstead Air cyber or technical difficulties on the 11th MAY 2025. I arrived at 530am for my 830am flight to Vienna from Stanstead. The main entrance was closed and crowds of people outside. When I eventually got the gate I was told the gates were closed even though it was stated the plane was delayed. I had to que for another 3 and half hours for another flight ticket to Venna, But I was told it will be the next day flight on 12th May at 5pm due to there was no more seats and standby space available. Which intel made me miss a day of work on the 12th. Other cost include bus transfer from Vienna to Slovakia booked with Flexi Bus.
- London-Vienna
- Economy
Kostadin T
Verified | May 13, 2025Thessaloniki-Karlsruhe/Baden-Baden
Economy
No reason given
There was no notification email that the flight will be delayed. We were there on time so we had to wait 3 h in the terminal. So by the time we had to wait in uncertainty there we had to eat and drink (which is very much expensive .- Thessaloniki-Karlsruhe/Baden-Baden
- Economy
Aleksandra T
Verified | May 12, 2025Thessaloniki-Karlsruhe/Baden-Baden
Economy
No reason given
There was no notification what so ever on my email. When i check the application it was stated that its on time. So i live in the neighbouring country and i made my way to the airport according to the time that was stated. So when we arrived there and we arrived around 7:30 we saw that the flight is delayed.- Thessaloniki-Karlsruhe/Baden-Baden
- Economy
Abigail A
Verified | May 12, 2025London-Thira
Economy
Stood in the Que waiting to board the plane 15 ppl in front of us was all told the boarding is now closed an we canβt let any more people on board , so would have to find our own flight as ours has been cancelled, I have the full video footage of it all and it will be going on social media if this is not corrected , weβve also had to drive to Heathrow for another flight which cost us Β£500 so our return flight will be going back To Stansted but our car is at Heathrow ! So we will Have to Get a taxi back to Heathrow which will be another Β£100 to get to Heathrow
- London-Thira
- Economy
Cathal A
Verified | May 9, 2025Shannon-Malaga
Economy
Technical problems
We had to wait around the airport for a lengthy time and then find accommodation last minute as we had our flight cancelled- Shannon-Malaga
- Economy
Bernadette P
Verified | May 8, 2025Arrecife-Manchester
Economy
No reason given
Upsetting i was away for my 60th Birthday and took my children and grandson..was delayed in airport and then on the flight..felt anguished and very stressed- Arrecife-Manchester
- Economy
Mariana Z
Verified | May 7, 2025Stockholm-Sarajevo
Economy
Weather conditions
We suppose to land in Sarajevo airport, but the weather conditions didnβt allowed landing ( som the captain said). So the plane landed in Zagreb, and they arranged a busses for us. From Zagreb we started around 14:30-15:00 and we needed to cross a borders, waiting for checkpoints and spend money for food and water. Unfortunately we didn't kept the receipts. They didnβt even provided water or food, anything at all. So we arrived at Sarajevo airport att 23:30 in the evening. So instead of arriving around 12:55 in afternoon we arrived 23:30 in the night with a child in the airport. We needed to travel further to Mostar but in the night with laggage and a child ,we were really stressed. We didnβt know Sarajevo very well, busses or hotels, nothing and tired from the long trip. Fortunately a friend came and drove us to the Mostar. We lost a day travelling from one country to another, but we also lost the next day trying to sleep and rest.- Stockholm-Sarajevo
- Economy
Sinisa P
Verified | May 7, 2025Stockholm-Sarajevo
Economy
Weather conditions
Flight was diverted from Sarajevo to Zagreb due high turbulence conditions. When we arrived in Zagreb we waited in the plane. They informed as that they organized buses from Zagreb to Sarajevo airport. We started long journey around 15:00. No food or beverage was provided during all the journey. There was a long queue on the border between Croatia and Bosnia because of Easter holidays. We arrived at Sarajevo airport at 23:30. It was very difficult travel with 8 years old kid . We had to buy all food and beverages during the whole journey. Unfortunately we didnβt spared receipts.. Our final destination was Mostar which is 120 km further.It was very difficult to find translation. Friend of us picked us up.It was very stressful traveling with a kid for many ours specially late in the evening.- Stockholm-Sarajevo
- Economy
Maja K
Verified | May 6, 2025Rome-Tirana
Economy
Technical problems
Vozili su nas autobusom po aerodromu nakon 2 sata kasnjenja leta, nakon toga nas vratili na gate da cekamo jos sat vremena- Rome-Tirana
- Economy
Janet H
Verified | May 6, 2025Economy
Charge of Β£150 for two carry on bags that fitted noc
My case was within the required. dimensions. My niece was also charged, Bag also fitted in box No invoice sent Manager refused to give full name. Β£75 had been deducted from my account and my nieceβs account.she is a student and had no spending money left for her trip. We want the money refunded to out accounts. If bags were seemed too large why were we allowed to carry them on. They should have been put in the hold snd weβre not. Payment for bag as part of priority Booking was not refunded. I am also taking legal advice on this matter.
- Economy
- Loss: β¬150
- Desired solution
Refund
Ahmed Hassan Abdelkader Hassan H
Verified | May 5, 2025Palma de Mallorca-Treviso
Economy
Weather conditions
Flight FR6582 on 05 May 2025 was diverted to Bologna due to alleged weather issues. However, multiple Ryanair flights landed at Treviso around the same time, and weather data showed similar or worse conditions in Bologna. I landed in Bologna at 16:26, and only reached Treviso by bus (which organised by Ryan air) at 19:43 β a total delay of 4 hours 28 minutes. I also missed a prepaid bus to Ljubljana and lost β¬28. I'm requesting β¬250 compensation as per EC 261/2004.- Palma de Mallorca-Treviso
- Economy
Dragomir M
Verified | May 5, 2025Rome-Tirana
Economy
Technical problems
Ukrcali su nas u bus na terminalu, provozali, vratili na terminal, iskrcali i ponovo cekali ukrcavanje. Navodno avion nije bio spreman- Rome-Tirana
- Economy
RuairΓ C
Verified | May 5, 2025Brussels-Barcelona
Economy
Strike
Cancellation due to strike in Brussels airport. I called Ryanair 9 days before the flight, as the strike was in the news. I asked them if the flight would be cancelled, they said no. 2 days before the flight I received an email from ryanair telling me that the flight was cancelled. I then had to spend 5x as much on a different flight.- Brussels-Barcelona
- Economy
Pauline V
Verified | May 5, 2025Brussels-Barcelona
Economy
Strike
- March 24: learned that there are strikes at Brussels Airport + Charleroi Airport (Belgium) and that all flights have been cancelled. - March 25: Contacted Ryanair. They told us that they were not aware of any strike and that our flight would go ahead as planned. - March 27: Received an email from Ryanair that our flight was cancelled due to strikes. Our flight is on March 31, so we heard 4 days before our flight. - March 28: asked for compensation, but received nothing as the strike is force majeure. answer received on April 24. Because of this strike, I was unable to go to work on March 31st, and was therefore not paid for that workday.- Brussels-Barcelona
- Economy
Laura A
Verified | May 4, 2025Shannon-Malaga
Economy
Technical problems
There was a power cut in Spain that affected flights. We arrived at the airport for our original departure flight on time as we were not told anything about flight being cancelled. We waited for hours until told it was being cancelled. We then had to find accommodation last minute and rebook flights- Shannon-Malaga
- Economy
Tatjana K
Verified | May 4, 2025Kaunas-Charleroi
Economy
Strike
We lost around 1000β¬ Ryanair didn't give money back for canceled flight. We payed hotel 480 Car rent 380 Ticket back on Saturday 3 of May - 70 Car parking in Kaunas for 5 day- 55 Please. Help us.- Kaunas-Charleroi
- Economy
Tatiana K
Verified | May 2, 2025Vienna-Venice
Economy
My fellow travellers and I were at the gate for the flight and they just told us that we are unable to board. We were not the only ones there and were sent away. They offered us an alternative flight that day, but at 4PM, which was way too late. We had to book a flight for 9am with a different airline instead. We arrived in Venice at 10:30am.
- Vienna-Venice
- Economy
Marian K
Verified | May 1, 2025Naples-Manchester
Economy
Ryan Air have not paid us any money yet. I have already provided a travel summary somewhere else in this claim form.
- Naples-Manchester
- Economy
Ilona P
Verified | Apr 30, 2025Economy
Unjust baggage fee request for a backpack that fit the sizer
At Warsaw Modlin Airport, during boarding, a Ryanair staff member demanded payment for my backpack, claiming it exceeded allowed dimensions β without even checking it. When I placed it in the sizer, it clearly fit. Despite this, I was still forced to pay. Additionally, I had to put my small handbag inside the backpack, which should not have been necessary. This was unfair, unprofessional, and felt like a deliberate attempt to charge without cause. I request a refund and an explanation.- Economy
- Loss: β¬66
- Desired solution
Expenses reimbursement
Daniela Simona V
Verified | Apr 28, 2025Cluj-napoca-Dublin
Economy
No reason given
28 august 2023 arrived at 12 at airport as normal to depart to Dublin we got put on the plane , sat down and we got told to leave the plane because of the air conditioner and to return to cluj airport where we waited 6 hours in the airport 30 + plus degrees outside we got offered nothing etc food ,water around 8 pm we got to told we are leaving to Ireland when we got on the plane we were told we are going to Ireland but taking a break in Frankfurt hahn to refuel we arrived around 10 pm in Frankfurt pilot said hes not going to Ireland anymore as his pilot flying time expired after we get of the plane we got abandoned and got told nothing about when we are going to Ireland again no food water got offered we were as a family we got offered no accommodation we slept on the floor proof in the pictures we waited all night in the airport next day 11 o clock am we departed to Ireland whole journey all together was 28 hours since cluj airport and when we arrived in Ireland I made a claim towards Ryanair and they replied back that it was because of the weather condition but they lied as it was different, as their was a traffic control problem in uk according the pictures and we got no compensation in return- Cluj-napoca-Dublin
- Economy
Marian K
Verified | Apr 27, 2025Naples-Manchester
Economy
We were in a party of 4. Myself and my 15 year old daughter were refused boarding because of over booking. My 15 year old was very upset, she has aspects of autism. My 21 year old daughter took her place even though she wanted to get back to study for her final exams. We arrived back at 4pm the next day, we only had about an hours sleep in the hotel so we were very tired for the following two days and this affected my daughter's studies. The airline provided a hotel eventually but no transport so we had to walk at 10.30/11pm at night. We also had to arrange all our transport to Rome airport the next day. We spent 250Euros on travel etc.
- Naples-Manchester
- Economy
Marian K
Verified | Apr 26, 2025Naples-Manchester
Economy
We arrived home around 4pm the following day. We were a party of 4, two of us were denied boarding including my 15 year old daughter - this was at the final gate. Esme Slater my 21 year old daughter took her place as my 15 year old was very upset (she is currently being diagnosed for autism). I also have evidence of an email about being denied boarding from ryan air which I can send if necessary . We had to walk to our hotel (Ryan air booked the hotel but wouldn't provide transport - it was 10.30pm). We also had to book an uber to the station for the morning. We had to fly home separately. My 21 year old was revising for university exams so lost a day. We also didn't get much sleep in the hotel as we were there late and had to get up very early to travel from Naples to Rome. As you can imagine it was a very stressful experience.
- Naples-Manchester
- Economy
Marjan T
Verified | Apr 23, 2025Economy
Refund or Compensation of Gate Bag Fee Due to Misunderstandi
Dear Ryanair Customer Service, I recently traveled with Ryanair for the first time and unfortunately encountered an issue at the boarding gate which I would like to kindly bring to your attention. While checking in online for my flight from Vienna to Rome on 18 May 2025 (Booking Reference: AZUIHR), I selected the non-priority option, thinking that I would be allowed to bring two cabin bags + 10 Kilo Suitcase in Priority check in. I had only one small cabin bag with me and had also purchased a 10kg check-in bag in advance. I assumedβlike with many other airlinesβthat a small trolley-size suitcase could be brought into the cabin, so I chose non-priority. At Vienna Airport, at the baggage drop-off desk, I asked a female member of your staff whether I was allowed to take my cabin-size suitcase with me. She did not check my boarding pass and simply told me that if I had purchased a 10kg bag, I could take it with me. Based on this information, I proceeded toward the gate. However, at boarding, I was informed that my bag had to be checked in and I was charged a β¬60 gate bag fee. This was my first time flying with Ryanair and I honestly misunderstood the baggage policy during online check-in. I also received incorrect verbal information from your staff at the airport, which unfortunately led to this charge. Therefore, I would like to kindly request a refundβor at least a partial refundβof this β¬60 charge. I genuinely tried to follow the rules and even asked for help at the baggage drop-off desk. Thank you very much for your time and understanding. I look forward to your response. Kind regards, Marjan Torkamanjahangiri, MSc Booking Reference: AZUIHR Flight: Vienna to Rome, 18 May 2025- Economy
- Desired solution
Refund
Anonymous member
Verified | Apr 23, 2025Economy
UNFAIRLY CHARGED FOR BAGGAGE
To whom it my concern, I am the parent of two passengers Travelled on your airline on 21st april 2025 from Bristol to Dublin flight no Q29L7B. My Two Childrens, Alicia& Abraham were charged in error for excess size baggage,Their luggage fitted correctly and complied with Ryan air cabin standard. My Children had the same bags on leaving Dublin flight and had no difficulty with their baggage allowance. I Feel my Childrens were treated unfairly and they found the situation at the gate in Bristol very distressing and upsetting,I paid the penalty of 135 sterling pounds ,But only because i wanted my Childrens to board the flight. I am a honest parent as are my children,I feel my Childrens were charged in error.I include pictures of the bags of my Childrens carried with them,i am sure upon inspection you will find that they did infact meet the guidelines. Please refund my penalty fees of 135 pounds and i include my credit card detail to your end. And you can contact me to discuss the matter through email. Thanks.
- Economy
- Loss: β¬158
- Desired solution
Refund
Ciprian I
Verified | Apr 22, 2025Bucharest-London
Economy
Technical problems
Well we board the plane and we sat there for almost 1 hr and no details...and at one point they tald us "sorry we have to ground the plane" We all went out and at the gate desk they told us a plane will come at 14:15 (7 hrs delay) And thats all...no any other info or vouchers etc- Bucharest-London
- Economy
Igor M
Verified | Apr 19, 2025Krakow-Bari
Economy
Problems at airport
Dear Customer, We refer to your correspondence dated 17 lipca 2024. Following a review of your claim, we regret to advise that no liability to compensation arises under the EU261 regulation, as your flight was regretfully cancelled due to restrictions of the airspace imposed by air traffic control services, outside of the control of Ryanair. and our position remains final. If you are unhappy with our decision, you can take your complaint to your local Alternative Dispute Resolution (ADR) body, details of which can be found in the help centre on our website. To submit a claim for expenses due to the disruption of your flight please do not reply to this email, click click here to submit your claim and choose the option βExpensesβ. Yours sincerely, Ryanair Customer Services E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885) / Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.- Krakow-Bari
- Economy
Craig W
Verified | Apr 16, 2025Bremen-London
Economy
Denied boarding as overbooked Not given any support or opportunity to take another flight or accommodation
- Bremen-London
- Economy
Ana Iuliana P
Verified | Apr 15, 2025Bucharest-Milano
Economy
No reason given
My fist intentions was to contact the airline. But I didnβt find any email or phone number. I waited almost 6 hours in the airport.- Bucharest-Milano
- Economy
Hilda Cristina C
Verified | Apr 15, 2025Bucharest-Milano
Economy
Technical problems
The reason of flight delay was the techinical problems.Total delay time of my arrival at Airport was for about 6 hours, Flight Nr.FR8735- Bucharest-Milano, 24 Jan 2025, Tichet or Booking No-KN9F9F- Bucharest-Milano
- Economy
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