Ryanair complaints: comments, page 19
2,634 comments
Maryia K
Verified | Jul 29, 2025
Tallinn-ulemiste International-Barcelona
Economy
Technical problems
Six months have passed since the application was submitted, and I no longer have receipts for the tickets. The application was for compensation of 400 euros spent on a ticket from Barcelona to Tenerife, since this is the amount we lost due to the cancellation of the flight from Estonia to Barcelona.
- Tallinn-ulemiste International-Barcelona
- Economy
Evelyn C
Verified | Jul 28, 2025Economy
Gift Voucher not accepted to book luggage
I have tried a few times to manage by booking and add 10kg on flight luggage customer service told me that the gift voucher cannot be used for this purpose. I am trying to pay using a gift voucher bought specifically for this purpose by my son. The name ion the booking and the gift voucher match and the website will not accept it advising that the "The person whose name features on the Gift Card, Travel Voucher or Refund must be included as a passenger on this booking" Your online customer service told me 1 that it was not possible to use a voucher for this purpose and two the system would not allow. This is not listed in the T&cs and the system also gave me option to input the voucher details. The customer service agent could not advise where in t&cs this was stated. When questioned and when I asked for details to raise a complaint as they advised that there was no way for the voucher to be used except in booking a flight I was advised they were forced to end the conversation. As a customer manager for years this is unacceptable. I would like the query re my voucher to be acknowledged correctly. Regards Evelyn- Economy
Paula S
Verified | Jul 27, 2025Cork-Palma de Mallorca
Economy
No reason given
Inbound flight from PMI to ORK was delayed multiple hours "due to weather in Palma" was the information the captain provided. This delay was then passed on to us as Ryanair failed to provide another aircraft, which was an obvious logistical failure on their part. By the time we were on the plane and in any way looking ready to leave, we were already 3 hours late. Our flight was then even further delayed. As we were about to push back from airport, our pilot then announced that we would have to reopen the doors and board a passenger who had arrived late at the gate. This passenger had checked luggage onboard and by refusing them access to the aircraft, a longer delay would be incurred due to the requirement to reopen the hold and remove their baggage. This meant that they had to bring the stairs back up alongside the aircraft and allow her boarding. At this point, we were due to push back but we were then notified that due to the failure of the captain to push back in time, we had missed our takeoff slot and incurred even further delay. We arrived in Palma almost 4 hours late, and this caused us to arrive at our Airbnb at midnight instead of our previous planned time of around 7:30/8 due to the bus connection we missed. The only thing that ryanair provided in this time for our care was a 4β¬ voucher which we were entitled to under EU261/2004 but I believe I am entitled to 400β¬, as ryanair claim the delay was due to ATC but I know this not to be true, and could see that all the flights leaving Palma that day were on time.- Cork-Palma de Mallorca
- Economy
Sean M
Verified | Jul 27, 2025Cork-Palma de Mallorca
Economy
No reason given
Inbound flight from PMI to ORK was delayed multiple hours "due to weather in Palma" was the information the captain provided. This delay was then passed on to us as Ryanair failed to provide another aircraft, which was an obvious logistical failure on their part. By the time we were on the plane and in any way looking ready to leave, we were already 3 hours late. Our flight was then even further delayed. As we were about to push back from airport, our pilot then announced that we would have to reopen the doors and board a passenger who had arrived late at the gate. This passenger had checked luggage onboard and by refusing them access to the aircraft, a longer delay would be incurred due to the requirement to reopen the hold and remove their baggage. This meant that they had to bring the stairs back up alongside the aircraft and allow her boarding. At this point, we were due to push back but we were then notified that due to the failure of the captain to push back in time, we had missed our takeoff slot and incurred even further delay. We arrived in Palma almost 4 hours late, and this caused us to arrive at our Airbnb at midnight instead of our previous planned time of around 7:30/8 due to the bus connection we missed. The only thing that ryanair provided in this time for our care was a 4β¬ voucher which we were entitled to under EU261/2004 but I believe I am entitled to 400β¬, as ryanair claim the delay was due to ATC but I know this not to be true, and could see that all the flights leaving Palma that day were on time.- Cork-Palma de Mallorca
- Economy
Zuzana I
Verified | Jul 27, 2025Palma de Mallorca-Budapest
Economy
Strike
I was travelling with my 7 year old niece and flight was delayed because of the strike. Unfortulately i didnt keep receipts for food and taxi that we had to get . It was just too much stress. My niece bang her head at the airport so i was not thinking about receipts. Food was around 30 euro and taxi around 30 euro too. We took taxi from Budapest airport to the city it was night and we were really tired. We missed our bus from the airport to Slovakia because of the delay. We were supposed to fly at 20.15 from Mallorca but didnt fly till 1.30-2 am- Palma de Mallorca-Budapest
- Economy
Margaux H
Verified | Jul 27, 2025Valencia-Bristol
Economy
No reason given
My flight from Valencia to Ibiza was delayed 3hours, meaning I was going to miss my connection from Ibiza to Bristol. Both flight are booked on Ryanair under one booking and operated by Ryan air. There was no alternative flights they could offer me, so Iβve had to spend 184.99β¬ to get an alternative flight to get back to the UK. This flight is to London and not even Bristol so very inconvenient but I had no other choice, and Ryan air were very unhelpful and did not offer alternatives- Valencia-Bristol
- Economy
Elizabeth M
Verified | Jul 26, 2025Economy
yes it as delayed but at fault of staff- customer help was s
a staff member prior boarding crashed the steps into the air craft which meant we had to wait for a new aircraft to arrive from elsewhere be were delayed over 4 hours, i made 2 separate bookings for this but there was 4 of us travelling, for some reason these booking now no longer appear on my account, i have spoke to a chat on ryanair website and no one will help me as i dont have access to which email address these are booked under nor the card details of the card i used to purchase a year ago?- Economy
- Desired solution
Merlyn B
Verified | Jul 26, 2025Malaga-Naples
Economy
Influence by other flights
Flight delayed due to a diversion of this airplane on an earlier flight on the same day causing more than 3 hours delay. This caused us to arrive after midnight 00.30 at the airport and not being able to pick up our rental car. As a result we had to find an available hotel and find a taxi. Taking us 1 hour to have a hotel and a taxi with a 10 year old child. As a result we loose also half a day the following day to pick up the car and drive to the next location. We only received 4 euro per person for food an drinks at the airport. We could only buy a drink for that money.- Malaga-Naples
- Economy
Ajay S
Verified | Jul 25, 2025Palma de Mallorca-Bournemouth
Economy
Technical problems
The airline gave us food vouchers to the amount of under β¬20. We also used Ubers to get home from the diverted airport which was Bristol but that has been reimbursed to us from the airline. The airline has refused compensation to me, although it was given to my friends when they took it to the aviation department.- Palma de Mallorca-Bournemouth
- Economy
Tyrone M
Verified | Jul 25, 2025Economy
Baby Stroller
I am very upset. During check in the service agents showed clear signs of racism to my Asian wife who is parent. I am a white male. The main issue is that on Ryan airβs website it says we are allowed 2 pieces of baby baggage such as a stroller. They said that was incorrect and charged us.- Economy
- Loss: β¬75
- Desired solution
Refund
Raymond M
Verified | Jul 23, 2025London-Valencia
Economy
No reason given
The flight was diverted to Barcelona as Valencia airport was closed, it landed at approx 01.00 on 30.10. 24. There was nobody from Ryanair at the airport to offer advice as to how to get to Valencia, although we had received an email advising us to make our own way to Valencia and Ryanair would reimburse reasonable costs. We took a taxi from the airport to the train station to find that all trains and buses from Barcelona to Valencia were cancelled, so we booked an Uber. We arrived at Balencia airport at approx 08.00 on 31.10.24. I claimed β¬447.32 from Ryanair who offered β¬140, I then contacted ADR aviation who stated that because I did not send in my receipts on time, although I did, my claim was rejected.- London-Valencia
- Economy
Mary T
Verified | Jul 23, 2025Shannon-London
Economy
Claim escalated to airline
No reason given
Flight was kept being delayed. I have mobility issues and needed wheelchair assistance. Also very late at night and my elderly husband was kept waiting for me at Stansted airport for a very long time.- Shannon-London
- Economy
- Claim escalated to airline
Maxine T
Verified | Jul 22, 2025Barcelona-Luxemburg
Economy
Technical problems
I was accompanied by three friends. I paid for the taxi and food, while another paid for the accommodation. We were supposed to take a return flight from Barcelona Airport to Luxembourg Airport on July 19, 2024. Our flight was canceled, so we took another flight two days later, on July 21, 2024. This flight was also two hours late and was not taking us to Luxembourg, but to Brussels Airport.- Barcelona-Luxemburg
- Economy
Otilia V
Verified | Jul 21, 2025London-Bucharest
Economy
No reason given
I contacted the airline and was told that no compensation is due as the delay was below 3 hours and as such, does not meet the requirements for compensation.- London-Bucharest
- Economy
Jemma R
Verified | Jul 21, 2025Biarritz-bayonne-Edinburgh
Economy
Strike
Cancelled flight in Biarritz (to Edinburgh) less than 12 hours before check in, taxi to train Biarritz train station, train to Bordeaux, train Bordeaux to Paris, train Paris to Amsterdam, flight Amsterdam to Edinburgh this cancellation caused us so many issues travelling with young children it really was a nightmare arrived the following day 4th (no delays with EasyJet out of Amsterdam- Biarritz-bayonne-Edinburgh
- Economy
Josie H
Verified | Jul 21, 2025Biarritz-bayonne-London
Economy
No reason given
We were charged β¬55 for not having a digital boarding pass as Opodo reservation was not recognized by Ryanair. Later the flight was delayed for more than 4 hours. Ground staff did not provide F&B on site despite many families were traveling with small children in sight- Biarritz-bayonne-London
- Economy
Charles M
Verified | Jul 21, 2025Biarritz-bayonne-London
Economy
No reason given
Long delay. Ground staff did not provide food and drinks on the spot. Asked to queue for vouchers. Many family with small children in sight. Stressful. It ruined our end of the vacation- Biarritz-bayonne-London
- Economy
Adrien B
Verified | Jul 21, 2025Schonefeld-Marseille
Economy
they overbooked the plane, they pretended I was too late to catch my flight but I was not, I arrived to the gate while they were still boarding, and me as well as 4 other people were the last remaining passengers for a single seat left we agreed to let one of them take the last seat as it was very urgent for that passenger to arrive the same day so in total we were 4 passengers refused boarding due to overbooking, but they didnt want to change their position and assume that overbooking was the reason and instead they claim I was too late and it's my fault, which is plain lie from Ryanair
- Schonefeld-Marseille
- Economy
Nataliia S
Verified | Jul 20, 2025Katowice-London
Economy
No reason given
The Ryanair don't consider this flight as a delayed in their system, but the flifht should be on 08.01.2024 at 21:55 only happened on 09.01.2024 at 11:30. I received sms confirmation on 8.01/2024 at 23:50 that the flight FR8267 has a new departure time on 9.01.2025at 11;30 due to the overnight delay and they told us to arrenge the transportation and room by ourselves. When I tried to refund the costs later, I got an answer that this flight wasn't delay.- Katowice-London
- Economy
Paul H
Verified | Jul 20, 2025East Midlands-Alicante
Economy
Technical problems
I contacted the airline and they pay me the money in bank then the next day took it back please find attached the information to back my claim they said they didnβt pay any more money such money into my bank account but proof is in the bank statement. Iβm showing you if you could help me with this matter. Iβd be very grateful as theyβre not listening to me and the fight the flight was over 5 1/2 hours in delay and the cause of it was engine but they said it was out of their control so thereβs no reason to get a refund, but that doesnβt say it on my bank statements. I wait for your response.- East Midlands-Alicante
- Economy
Tabitha N
Verified | Jul 20, 2025Faro-London
Economy
No reason given
flight was delayed I applied for compensation but they said it wasnt their fault. not sure of the delay but it was more than 3 hours- Faro-London
- Economy
Julia K
Verified | Jul 18, 2025Cologne-Paphos
Economy
We arrived at Cologne Airport 2hours 15minutes before the flight . We checked in and obtained a wheelchair for Mrs Maroula Kyriakou - as booked with Ryanair. We were told by the Ryanair staff to wait as a family together at the wheelchair/disabled designated point to be collected at 5.10am to be taken through security to the gate. No-one came and we asked for help at the Ryanair checkin desk from 5.15. Eventually special assistance came to pick us up but we were late reaching the gate- 5.40am and were refused boarding. This is despite arranging special assistance and a lift to the plane for Maroulla Kyriakou. We were treated appallingly and told to make our own arrangements to Paphos. The staff refused to help us and were rude. My son - Alexandros Kyriakou was wearing his sunflower lanyard as he is on the Autistic Spectrum and Maroula Kyriakou is an elderly lady with reduced mobility - hence the wheelchair. This caused severe upset for all concerned, as well as an extra financial cost. Not one member of staff offered help. We finally arrived in Paphos at 00.50 the following day
- Cologne-Paphos
- Economy
Stefan M
Verified | Jul 18, 2025Catania-Schonefeld
Economy
Problems at airport
As you will see from the attached documents, the EU261 claim was rejected by Ryanair, because the disruption was caused by the unexpected closure of the runway. I wrote them a follow up email after checking the flight status data and confirm that only this single flight was canceled, suggesting the other departures operated normally and the runway was not closed. They replied to use the official online form instead, basically rejecting my claim.- Catania-Schonefeld
- Economy
Irina S
Verified | Jul 17, 2025Economy
10kg bags
Dear Ryanair Customer Services, I am writing to formally express my deep disappointment regarding the experience my family and I had while travelling on flight number S2IBVX from Bristol, UK on 27th June 2025. As long-standing Ryanair customers for over 10 years, we have never encountered such a poor and distressing situation. Our printed boarding passes did not clearly state that our 10kg cabin bags needed to be checked in. This lack of clear communication led to a frustrating and upsetting confrontation at the gate. We were travelling as a family, and the staff member handling the baggage for Swissport, Mr. Praise Sam, was extremely rude, aggressive, and dismissive. Despite being told that we had paid the necessary fee to bring our bags on board, we were forced to place them in the cargo hold. This experience was made even worse by the fact that my 14-year-old daughter became highly anxious and visibly distressed in front of other passengers. She was very upset by the situation and the way we were treated in public, just moments before boarding the flight. It was an extremely uncomfortable and humiliating moment for our family. We were charged Β£60 per bag, totaling Β£240 for four bags β an unfair and unexpected cost given the poor communication and aggressive enforcement. I am requesting a full refund of Β£240, or the equivalent amount prepaid for the four bags, as compensation for this upsetting and unacceptable experience. Ryanair's policies should not be set up in a way that causes distress or confusion, particularly for families and loyal customers who have flown with you for years. I trust that Ryanair will take this complaint seriously and respond promptly with a satisfactory resolution. If not, I will have no choice but to raise this matter publicly on consumer forums and social media to help prevent similar experiences for other travellers. Sincerely, Irina- Economy
- Loss: β¬300
- Desired solution
Ellen Rose C
Verified | Jul 16, 2025Dublin-Amsterdam
Economy
No reason given
I had contacted the airline on the chat at the time of the incident when we were on the plane, I also put our details in to see if they would accept a claim which they denied- Dublin-Amsterdam
- Economy
Jason M
Verified | Jul 16, 2025London-Alicante
Economy
Technical problems
Delayed from 18.50 until 11am following morning. Put in a hotel for 3 hours from 4am until 7am as originally told flight would go at 9.30. Extra cost is taxi from airport as booked transfer was cancelled and one day road bike hire paid for but unable to use as arrived midafternoon instead of night before. Provided β¬4 voucher to spend at Pret, only shop open. Boarded 3 planes, none departed.- London-Alicante
- Economy
Joanne M
Verified | Jul 16, 2025Leeds-Faro
Economy
No reason given
I have attempted to make the claim direct with airline however they have refused saying the delay was due to adverse weather. Admittedly the weather on that day was bad however our flight came from its base in Faro that morning. I tracked it online. It arrived on time. We received a text message from Ryanair informing us of the delay. The text states the delay was due to technical problems. Once we boarded I spoke to the crew. They told me that there has been a problem with the plane on their inbound flight. The flight arrived approx 3 hours 20 minutes late. When we landed as we were disembarking the pilot or copilot came out of the cabin and asked if he could go down the steps first, he said he needed to get to school to collect his children. Despite providing evidence to Ryanair they are still arguing that the delay was due to the weather whereas that is incorrect- Leeds-Faro
- Economy
Tina O
Verified | Jul 16, 2025Malta-Zagreb
Economy
Problems at airport
FR2186 from Malta to Zagreb, originally scheduled to depart on 8 June 2025 at 22:30. The flight was delayed and eventually departed only on 9 June at approximately 18:00, resulting in a delay of nearly 20 hours. Initially, I was informed the flight was delayed, but I have also found a screenshot stating the flight was cancelled, so I am unsure which status is correct.- Malta-Zagreb
- Economy
Michael H
Verified | Jul 15, 2025Perpignan-Birmingham
Economy
Weather conditions
Bad weather, a re-routed plane that did not arrive, a re-scheduled flight for the next morning, being told to fend for ourselves at 23.30 and no reasonable meals, refreshments, accommodation or transport provided by Ryannair. We spent the night trying to sleep on the floor and finally took off some 19 hours after we arrived at Perpignan airport.- Perpignan-Birmingham
- Economy
Sandra H
Verified | Jul 15, 2025Perpignan-Birmingham
Economy
Weather conditions
Because of bad weather our plane was redirected to Marseille. We were told it would come on to Perpignan. It did not. We were told this about 20.00. Airline staff were unable to contact Ryannair until 23.40. We were left to our own devices as Ryannair did not provide reasonable meals, refreshments, accommodation or transport. It seemed unreasonable to be able to do this ourselves after midnight. We would not have had much sleep time in order to get back to the airport before 7.00. My wife (76) and I (78) spent the night sleeping on the floor. It was 19 hours after we arrived at the airport when we eventually were able to get started on our flight to Birmingham.- Perpignan-Birmingham
- Economy
Michael H
Verified | Jul 15, 2025Perpignan-Birmingham
Economy
Weather conditions
Flight delayed, cancelled and re-scheduled for the next day at 9.05. Information was unsatisfactory and we were told at 23.40 to fend for ourselves. Ryannair did not provide reasonable meals, refreshments, transport or accommodation. My wife (76) and I (78) ended up sleeping on the floor of a room in the airport.- Perpignan-Birmingham
- Economy
Garima M
Verified | Jul 15, 2025Budapest-Dublin
Economy
Influence by other flights
The flight delayed initially for approx 40 mins due to weather scheduledto depart at 4 pm then it was delayed as plane that was scheduled for Dublin was cancelled.Airline provided a 1350 HUf ( approx 3.5 β¬) for refreshment via email.The eta provided was 10.20 pm , then changed to 10.45 pm . Though flight departed from Budapest at 11.16 pm and landed in Dublin around 1.18 am on 8 July. Due to this delay ,I had to incur extra transportation cost to reach home.- Budapest-Dublin
- Economy
Dzianis Z
Verified | Jul 15, 2025Catania-Schonefeld
Economy
Problems at airport
Subject: Request for Reimbursement of Expenses Due to Flight Cancellation and Delay in Re-Routing (FR1577, 3 July 2025) Dear Ryanair Customer Support, We are writing to formally request reimbursement for reasonable expenses incurred due to the cancellation of flight FR1577 from Catania to Berlin on 3 July 2025. We, the affected passengers β Dzianis Zosik and Marta Dzihilevich β received the cancellation notice at 08:52 on the same day and accepted re-routing on the next available Ryanair flight, which was on 5 July 2025. As a result, we were forced to remain in Catania for two additional nights. According to EU Regulation 261/2004, and as stated in your own passenger rights documentation, passengers who accept re-routing at the earliest opportunity are entitled to: β’ Hotel accommodation for extended stay, β’ Meals and refreshments in reasonable relation to the waiting time, β’ Transport between accommodation and the airport. We are therefore requesting reimbursement for the reasonable expenses we incurred during the unexpected stay, including hotel, meals, and local transport. Please find attached: β’ Our original booking confirmation, β’ The flight cancellation notice, β’ Boarding passes for the re-routed flight, β’ Receipts for hotel, meals, and transport. We kindly ask you to process the reimbursement in accordance with the Regulation. Thank you in advance for your assistance. We look forward to your response. Kind regards, Dzianis Zosik zostube@gmail.com ISKISW Marta Dzihilevich mdigilevich@gmail.com Y35DHH- Catania-Schonefeld
- Economy
Michael H
Verified | Jul 15, 2025Birmingham-Perpignan
Economy
Weather conditions
Our flight should have been at 17.05 on 12 July. Because of bad weather the plane flew to Marseille. According to Ryannair and the airport it was supposed to come on to Perpignan to pick us up. The promised redirected flight did not arrive. We were informed of this at c.20.00. The airport staff were unable to reach Ryannair for several hours. Our flight was re-arranged for the following morning at 9.05. We were left to our own devices at 23.40. There was little chance to get a taxi and accommodation at 1.00. No services, transport or accommodation were provided by Ryannair. We were only allowed 4 Euros off purchases in the airport (and their shop closed at about 19.00) We (aged 78 and 76) tried to sleep on the floor of a rest room. Not surprisingly, we have sore backs. We did eventually leave Perpignan airport nearly on time on Sunday morning (after spending the period from 14.30 the day before there).- Birmingham-Perpignan
- Economy
Dorota F
Verified | Jul 15, 2025Zadar-Kosice
Economy
No reason given
We waited in the airplane since the normal departure time at 15:45 and waited for like 2 hours or so inside the plane, they told us that weΒ΄ll either try to take off (technical difficulties, warning signal in the cockpit) or theyΒ΄ll get us another plane. Then after those 2-3 hrs, they sent us back to the airport basicallay to the gate with the info that a new airplane will be given to us. They also told us that weΒ΄ll get refreshments (we waited like 2 more hours if not 3 for 2 waters and 2 sandwitches) after that the airplane came at like 22:35 (at this time we were boarding so ticket control etc) and we landed at idk when but when i checked my phone outside the port it was midnight.- Zadar-Kosice
- Economy
Renato D
Verified | Jul 14, 2025Lajes (terceira Island)-Porto
Economy
No reason given
Flight arrived with over 3 hours of delay. Airline provided a 4eur voucher to be used at the airport's snack-bar. Upon contacting airline, they stated that the delay was caused by adverse weather conditions, although there are no reports of bad weather on the departure or arrival airports.- Lajes (terceira Island)-Porto
- Economy
Natasha W
Verified | Jul 14, 2025Lajes (terceira Island)-Porto
Economy
No reason given
Flight was delayed for over 3 hours. Airline offered a 4Eur voucher per person for a snack at the airport's snack-bar. Ryanair stated that the delay was due to weather conditions but there are no reports of bad weather on the departure or arrival airports- Lajes (terceira Island)-Porto
- Economy
Marina S
Verified | Jul 14, 2025Vienna-Nis
Economy
Technical problems
Let je bio odlozen na sat vremena,kasnije smo dobili obavestenje da ce kasniti jos sat vremena.Posle neka 2 i po sata smo prosli gate i usli u autobus.Posle nekih 15 minuta su nas vratili ispred gate-a uz obrazlozenje da su u pitanju tehnicki problemi. Bila sam uplasena jer nisam znala razlog kasnjenja leta.Avion je krenuo u 21 i 38 h.U Nis smo stigli kasno u 23h,a kuci sam stigla tek u 00:30. Trebalo je da radim ujutru,ali ja nisam otisla na posao jer sam bila jako iscrpljena i pod stresom.- Vienna-Nis
- Economy
Shawn D
Verified | Jul 11, 2025Economy
Leeds Bradford
We have payed to check two bags in and carried them on plane. They were small enough and fitted in your height measurement, they weighed 5kg each. Staff refused us stating weβd have to pay Β£60 for one of the bags then changed it to Β£120. Yet coming home another couple were let off without paying. We know theyβre on bonus for this, absolutely disgusting set of villains, never fly with them again and definitely telling everyone l know including the papers. Disgraceful company- Economy
- Loss: β¬120
- Desired solution
Refund
Lesia S
Verified | Jul 10, 2025Bergamo-Naples
Economy
No reason given
I am writing to request compensation under EC Regulation 261/2004 for two delayed flights operated by Ryanair on 5th July. β’ Flight 1: FR3529 from Prague to Milan β delayed over 6 hours β’ Flight 2: FR3665 from Milan to Naples β delayed over 5 hours Both flights were delayed significantly, and I experienced substantial inconvenience while travelling with my minor child. In addition: β’ I paid for reserved seats but was assigned different ones, and my child was seated separately. β’ I was forced to pay additional fees for cabin baggage, despite meeting the requirements. β’ I incurred additional expenses (e.g., meals) due to the extended delays. Please review this claim and provide appropriate compensation in line with EU261 regulations. Here are the details: β’ Passenger name(s): Lesia Shkurko, Vadym Shkurko β’ Booking number: the 1st flight - BWN5FC, the 2nd flight - R3G23R β’ Flight numbers and dates: the 1st one - FR3529 on 5th July from Prague to Milan, the 2nd one - FR3665 on 5th July from Milan to Naples β’ Email used for booking: lesia.shkurko@email.cz β’ IBAN or bank account for compensation: I look forward to your response.- Bergamo-Naples
- Economy
Cameron D
Verified | Jul 10, 2025Almeria-London
Economy
No reason given
Looked on Ryanair website. Said not eligible because of adverse weather. many other flights were OK though. Also I know that the outward plane got to the runway with others before turning back to the terminal.- Almeria-London
- Economy
Mariia T
Verified | Jul 9, 2025Sevilla-Treviso
Economy
Strike
Hello, our flight was cancelled a day before and we are unable to book another flight. After a day we were offered a flight from Seville with 4 days delay. Since we didn't had any apartment, we had to search for new one for stay with undefined time. We had extended our car rent and additional all the cost with food/ drink / parking. Since we could not make any changes on Ryanair site we had to visit airport and we were offered a flight 200km away from Malaga just to get home which is still 12h earlier. And still we had to extended vacation for one day since on Monday was already working day for us. Although, workers were helpful in this situation, it was frustrating since Ryanair locked or left errors that no modification were possible over their site. We still get errors that payment is missing and it is not possible to review the e-tickets. Vacation turned into frustrating ending.- Sevilla-Treviso
- Economy
Viktoria P
Verified | Jul 9, 2025Barcelona-London
Economy
No reason given
The flight was delayed by 4 hours and 41 minutes. I was notified of the delay only 2 hours before the scheduled departure time which was supposed to be 22:00 Barcelona time. Due to this I had to buy extra dinner, water, taxi to the airport and bus and taxi back to my house after I landed as we landed around 4-5am and there was no trains or public transport available. The airline gave me only an β¬4 voucher for food and drinks at the airport which was definitely not enough as one juice was β¬6.25.- Barcelona-London
- Economy
Kestutis J
Verified | Jul 9, 2025Manchester-Funchal
Economy
No reason given
As far as we are aware, Ryanair could not land it's plain at Funchal the day before our flight due to strong winds in there. Instead of bringing the plain to Funchal at an earlier hour on the 8th of July for the flights to and from Manchester to be in time (FR006 and FR007) they've decided to delay both flights. They knew about the upcomming delay the night before but did not bother informing the passengers about it? We felt like traped in the airport unnecessarily for prolonged period of time due to that. The info boards were already displaying a new estimated time of departure at 13:10 instead of schedulled 10:15 on our arrival to the airport at 7am so all additional stress could have been avoided. Ryanair did not offer anythig to us. They just sent us a plain EU regulation dpcument to read. Furthermore, I don't think it is fair that Ryanair uses the exemption for compensation due to a bad weather the day before to cover up for their inefficiency on the day of our travel.- Manchester-Funchal
- Economy
Monika J
Verified | Jul 9, 2025Manchester-Funchal
Economy
No reason given
As far as we are aware, Ryanair could not land it's plain at Funchal the day before our flight due to strong winds in there. Instead of bringing the plain to Funchal at an earlier hour on the 8th of July for the flights to and from Manchester to be in time (FR006 and FR007) they've decided to delay both flights. They knew about the upcomming delay the night before but did not bother informing the passengers about it? We felt like traped in the airport unnecessarily for prolonged period of time due to that. The info boards were already displaying a new estimated time of departure at 13:30 instead of schedulled 10:15 on our arrival to the airport at 7am so all additional stress could have been avoided. Furthermore, I don't think it is fair that Ryanair uses the exemption for compensation due to a bad weather the day before to cover up for their inefficiency on the day of our travel. We arrived at about 17.15 instead of 13.10. we have planed to visit few places the same day and we couldn't any more because we left the airport at 6pm. Airline didn't provide any care and first of all they new the day before about delais and we were not informed.- Manchester-Funchal
- Economy
Joyston B
Verified | Jul 9, 2025Porto-London
Economy
No reason given
Nothing was signed but the claim was denied after we were kept on the tarmac for over 3 hours. i was very hungry.- Porto-London
- Economy
Lesia S
Verified | Jul 9, 2025Prague-Bergamo
Economy
Don't remember
I am writing to request compensation under EC Regulation 261/2004 for two delayed flights operated by Ryanair on 5th July. β’ Flight 1: FR3529 from Prague to Milan β delayed over 6 hours β’ Flight 2: FR3665 from Milan to Naples β delayed over 5 hours Both flights were delayed significantly, and I experienced substantial inconvenience while travelling with my minor child. In addition: β’ I paid for reserved seats but was assigned different ones, and my child was seated separately. β’ I was forced to pay additional fees for cabin baggage, despite meeting the requirements. β’ I incurred additional expenses (e.g., meals) due to the extended delays. Please review this claim and provide appropriate compensation in line with EU261 regulations. Here are the details: β’ Passenger name(s): Lesia Shkurko, Vadym Shkurko β’ Booking number: the 1st flight - BWN5FC, the 2nd flight - R3G23R β’ Flight numbers and dates: the 1st one - FR3529 on 5th July from Prague to Milan, the 2nd one - FR3665 on 5th July from Milan to Naples β’ Email used for booking: lesia.shkurko@email.cz β’ IBAN or bank account for compensation: I look forward to your response.- Prague-Bergamo
- Economy
Nail A
Verified | Jul 9, 2025Charleroi-Torino
Economy
Problems at airport
They landed in Lyon, France, but not in Turin, and arranged coaches to head to Turin from Lyon. We lost 3 hours inside the airplane while waiting for the coach arrangements, plus an additional 4 hours for the drive from Lyon to Turin, which is completely unsatisfactory and inefficient!- Charleroi-Torino
- Economy
Anh Phuong N
Verified | Jul 8, 2025Πindhoven-Valencia
Economy
Strike
30 hours before my flight Ryanair informed the flight was cancelled due to the air traffic control (ATC) strike in France. But how does that relate because both my destinations have nothing to do with France. Anyway I rescheduled it for free as offered by Ryanair to 1 day later, but then it got cancelled again and earliest flight was fully booked until Wednesday 9 July. I cannot waste much more of my time (almost 1 week delay!) so I booked earliest flight on 5 July to Alicante and took train to Valencia on u July. I already paid full month accommodation July in Valencia though, so wasted time is wasted money.- Πindhoven-Valencia
- Economy
Jeronimo F
Verified | Jul 8, 2025Madrid-London
Economy
No reason given
Flight was delayed by +4 hours and Ryanair did not update the airport system to update for delay. Overall communication was very poor. Had to pay for Taxi from airport as we arrived after the last Stansted Express train- Madrid-London
- Economy
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