Ryanair complaints: comments, page 20
2,634 comments
Nirmala H
Verified | Jul 8, 2025
London-Fuerteventura
Economy
We checked in online. We checked in our hold luggage at the airport. We were denied boarding by the pilot even though our luggage was on the flight
- London-Fuerteventura
- Economy
Louise H
Verified | Jul 8, 2025London-Dublin
Economy
I (Louise Humphris) made the booking for my sister in law - Jessica Crawshaw - whose passport picture is included and my daughter, Lotsie Humphris. Lotsie is 2 in July. We were worried that she wouldn't be able to fly without a passport so we did a live chat with Ryanair to ask and we were assured that passengers under 16 could fly to Dublin on either photo ID or a birth certificate. So on this reassurance, we booked. Jess having picked Lotsie up at 8 and got a train from Ely to Stansted, on the 8th July, got to booking in to be told that no Lotsie couldn't travel without a passport to Dublin. Jess showed them the screenshots of the chat we had had with Ryanair but they marked our flight as cancelled. I have screenshots of the full conversation which I can send if you require them.
- London-Dublin
- Economy
Massimiliano L
Verified | Jul 8, 2025Treviso-London
Economy
Strike
8 and half hours of delayed takeoff I was forced to cancel working appointments and I arrived at work in the UK at 11.00 in the morning without any rest or sleep- Treviso-London
- Economy
Stefan T
Verified | Jul 7, 2025Amman-Bucharest
Economy
No reason given
We traveled to Jordan in June 2025, and on the day Israel attacked Iran (June 13), Ryanair canceled the return flight to Bucharest scheduled for June 15. Although the airspace was reopened on June 15, Ryanair did not resume the flight. On June 13 around midday I contacted Ryanair and they tried to find me a return flight. They initially told me that there were 2 connecting flights for June 18 and 19. While the operator was doing some more checking, those flights were also canceled. Thus, we ended up in a situation where Ryanair could not help us with a rebooking and we had to find alternative options to leave Jordan.Ryanair also did not offer us any options for accommodation or food. So we booked a flight on our own for Monday, June 16 to Jeddah (Saudi Arabia). From there, on the 2nd day, June 17th we had a flight to Dubai. From UAE (Abu Dhabi) we booked a flight to Bucharest (our original city) where we arrived 3 days late on Wednesday, June 17. Thus, we had to spend extra money for transportation, food and accommodation. Also, on Monday, June 16, we, both passengers, should have been present at our places of work, but due to this incident it was not possible, causing us to lose money from our own salaries.- Amman-Bucharest
- Economy
Gunasegaram S
Verified | Jul 7, 2025Economy
Subject: Incorrect Exit Date on Stansted Airport Parking
I recently booked airport parking at London Stansted Airport through the Ryanair app, but I noticed that the exit date on the booking confirmation is incorrect. System did not give any option to choose dates. See confirmation email. Here are my booking details: β’ Booking Reference: ENF6SY/INR72V β’ Parking Booking Reference: STN-STN_SS_Blue-40977945 β’ Correct Entry Date: 19 July 2025 β’ Correct Exit Date: 21 July 2025 β’ Incorrect Exit Date on Booking: 20 July 2025 I believe this may have been a system error or an unintentional input issue. I would appreciate it if you could help me amend the booking to reflect the correct exit date, or advise on the next steps if changes are not possible. Please let me know if you require any additional information or documentation. Thank you for your assistance.- Economy
Edward G
Verified | Jul 7, 2025Limoges-Bristol
Economy
Strike
The flight was cancelled by the airline by text message on Thursday the 3rd of July at 14:46. Which I can provide. I had to book an additional x3 nights at an Air BnB (invoice to follow). I also had to pay for x3 evening meals at a local pub. In addition to this. I had to pay for a taxi on my return to Bristol (receipt to follow) as my wife was unable to collect me due to work commitments. The whole thing has been extremely disruptive. It has ruined social commitments that I had over the weekend, as well as work commitments on Monday the 7th due to travel, as I am expecting to land back in Bristol at 10:30am on the 7th, so x3 days later than expected. By the time I return home I will have missed half a day at work. The airline offered no support with accommodation or travel arrangements.- Limoges-Bristol
- Economy
Gabriela P
Verified | Jul 6, 2025Sofia-Bergamo
Economy
Weather conditions
The flight was unexpectedly diverted to Bologna (BLQ), landing at approximately 11:00 AMβfar from our intended final destination. At 12:18 PM, we received an SMS from Ryanair stating that coaches would arrive in about 120 minutes. At that point, our luggage still hadnβt been processed due to the high volume of landings. Shortly afterward, we received our luggage. However, the ground staff were unable to provide clear information about when the coaches would arrive, making it impossible for us to arrange alternative transportation. As a result, we decided to wait for the buses Ryanair had promised. The coaches finally arrived around 4:00 PM and departed at approximately 4:15 PM. In total, we waited about five hours at the airport. We were then transported by road for approximately three hours, ultimately arriving at Bergamo Airport at around 7:00 PM. This resulted in a delay of over eight hours in reaching our final destination.- Sofia-Bergamo
- Economy
Petko P
Verified | Jul 6, 2025Sofia-Bergamo
Economy
Weather conditions
The flight was diverted to Bologna (BLQ) and landed at approximately 11:00 AM, far from the final destination. After landing, we waited around 5 hours at the airport for buses. We were then transported by road for approximately 3 hours, finally arriving at Bergamo Airport at around 7:00 PM, resulting in a total delay of more than 8 hours to our final destination.- Sofia-Bergamo
- Economy
Mohammed A
Verified | Jul 5, 2025Bergamo-Stockholm
Economy
Ej angiven
Hi, My flight got delayed from Milano Bergamo to Stockholm 5 of July 2025. Flight number FR3655. I hear by asking for compensation during this delay, since I already was traveling since early morning from Parma to Milano and there after from Milano central to Milano Bergamo airport. Iβll miss my taxi from the airport in Sweden, Stockholm, to the address I was planned on going to. I there fore also need to pay for a hotel night nearby the airport in Stockholm. Iβm 71 years old, born in 1954. I have a lot of pain in my legs and back. I got surgery for this last year and are still not healthy. I take medicine every day. I have high blood pressure. I have diabetes. I felt very bad. I kindly ask you to sen the compensation to the same bank account as the booking were made from, from the beginning. I ask for compensation regarding 1. The trouble it cost me regarding tiredness, long way traveling 100 Euro. I didnβt have enough medicine for these hours the flight were delayed. 2. Waiting time at Milano Bergamo airport 1000 Euro. Caused me stress and extra costs during row 3. And 4. Here down: 3. Hotel night in Stockholm 1500 Euro. 4. Taxi from the airport to the adress Iβm going to. 1500 Euro. At least. Otherwise Iβll not traveling with your company again and Iβll tell all my friends and family to do the same. This delay caused me a lot of pain in different kind of ways. Kind regards Mohammed Al-janabi- Bergamo-Stockholm
- Economy
Elizaveta B
Verified | Jul 5, 2025Manchester-Beauvais
Economy
Strike
Airbnb 366.24 gbp was for 3 of us. 3rd person has submitted a separate claim. For 2 of us it's 366.24/3*2 = 244.16 gbp- Manchester-Beauvais
- Economy
Nicolas M
Verified | Jul 4, 2025Charleroi-Porto
Economy
No reason given
Flight boarded on time, but when my family and I sat at our seats and the attendants closed the plane doors, some delay occurred then the plane got pushed in position to reach the runway but stopped in its track. After further 15 minutes it was announced that we would be grounded in the plane for two hours before we could depart... after a hellish two hours of sitting idly without water and a toddler crying next to me, the plane moved back in front of the terminal and the crew finally opened the door and told us to leave the plane and wait in the terminal until further information. Some time later, it was announced we could embark around 20h, lots of delay and unknown occured until we finally got to the plane and were able to depart. All passengers were then roaming in the hallway, waiting for information,- Charleroi-Porto
- Economy
Egor M
Verified | Jul 3, 2025Manchester-Beauvais
Economy
Strike
Airbnb was booked for 3 people. 3rd person isn't included to that claim. Us 2 lose 366.24/3*2 = 244.16 gbp Egor Mikhailov - communication on requested refund from RyanAir attached Refund.pdf Elizaveta Barbinova - communication on requested refund from RyanAir received in a different format 5417902713791968291.jpg- Manchester-Beauvais
- Economy
Ahmed A
Verified | Jul 3, 2025Manchester-Beauvais
Economy
Strike
It was a return ticket from manchester to paris on 4th july and back on 6th july , they cancelled the departure one only , which i want the claim for . The return one i will be still using- Manchester-Beauvais
- Economy
Gouchmiti J
Verified | Jul 3, 2025Economy
Disrespectful Italian crew β flight from Bergamo
During my flight with Ryanair operated by an Italian crew, I experienced very rude and disrespectful behavior from one of the female flight attendants. She shouted at passengers, refused to respond to requests in English, and stayed seated in the back throughout the flight without showing any willingness to help. This was an unpleasant and stressful experience for many passengers.She only responded to passengers speaking Italian and ignored all others.- Economy
Thi Huong Giang V
Verified | Jun 30, 2025Economy
Complain and claim about the refund of the extra fee for cab
Hi, I would like complain about a very bad experience I got at boarding gate. I have traveled with the same luggage with priority boarding for many years, I havenβt never got any problem to be boarded with it, then today, they made me pay for the extra fee. I felt like the company Ryanair cheats on passengers and willingly take money from me. I have attached the picture bellow. I still feel very upset and unfair, please, would you kindly look into my case and accept to refund the amount 75β¬ I paid for it.
- Economy
- Loss: β¬75
- Desired solution
Refund
Sally H
Verified | Jun 30, 2025Corfu-Manchester
Economy
No reason given
Flight delayed by 7 hours Originally meant to take of at around 15:00 in the afternoon. we boarded the plane at around 17;50 and it didn't take off until 22:00. No refreshments offered and very little communication from airline staff. Luggage was taken off as the plane was apparently too heavy so no bags when we eventually arrived.- Corfu-Manchester
- Economy
Chris H
Verified | Jun 30, 2025Corfu-Manchester
Economy
No reason given
We boarded flight at 17.45 ( 2.5 hours late) - then sat on the tarmac for over 4 hours - they said reason for delay was flight to heavy - all bags removed from flight. No water of food offered in those 4 hours. I would like compensation for lack of duty of care (legal requirement). Luggage was not delivered until 10am on 29th June. Landed Man almost 7 hours late. Only compensation offered was 4 Euro in the terminal to buy a coffee (Coffe cost was 5 euro) ! When I pointed out they had a legal duty to supply water at the very least after 4 hours stationary on the tarmac - they offered to sell me a bottle !- Corfu-Manchester
- Economy
Vittoria Anastasia V
Verified | Jun 29, 2025Schonefeld-Milano
Economy
Technical problems
Flight cancelled due to ATC. Was just provided with 1 night at the hotel. Next available flight on Monday the 30th, which I rebooked for free- Schonefeld-Milano
- Economy
Stanislav C
Verified | Jun 28, 2025Bucharest-Chania
Economy
I had the flight OTP - CHQ | FR7896. It was a not nice situation for me since I had to go to the job and not even certain since couldnβt arrive on time there. I was at the gate for departure on time and there I was asked for the pasaport when I realised that I forgot the passport to the immigration office where I had a check, I told to the personal from the gate that I am returning back in 2 minutes with the passport and when I came back the gate was closed.. the ticket was expensive for me and now I am stuck here in Romania. Is it possible to receive a voucher or a full refund to book the next flight, please?
- Bucharest-Chania
- Economy
Dalia Luna Ε
Verified | Jun 28, 2025Bergamo-Sarajevo
Economy
Problems at airport
I am submitting a formal complaint regarding Ryanairβs refusal to process a compensation and reimbursement claim under EU Regulation 261/2004 for flight FR428 from Bergamo (BGY) to Sarajevo (SJJ), originally scheduled to depart on 21 June 2025 at 21:30. This complaint is on behalf of the following three passengers: Berina PekmezoviΔ β Booking reference: OTG66D Samir Ε abanija β Booking reference: YU2B5T Dalia Luna Ε abanija β Booking reference: YU2B5T Although we were on two separate bookings, we were traveling together and all experienced the same disruption. Samir and Dalia Luna Ε abanija are my husband and daughter. Throughout the evening of 21 June, the Ryanair app displayed multiple delays of the flight, including revised departure times after 23:00. These times were later removed from the app and are no longer accessible. Around midnight, airport staff verbally informed us that the flight was cancelled because Sarajevo Airport was closed for the night, and Ryanair allegedly could not obtain landing permission. We received no official communication from Ryanair confirming this β neither via email, SMS, nor app notification. Since the 23:00 closing time of Sarajevo Airport is fixed and publicly known, this reflects a lack of planning on Ryanairβs part, not an extraordinary circumstance. Initially, we were told to find our own accommodation and transportation. Due to full hotels and late hour, this was very difficult. After 2 a.m., we were informed that Ryanair had finally arranged hotel accommodation. We arrived at the hotel around 2:30 a.m., but were told there would be no transportation provided back to the airport in the morning. We had to arrange a taxi for β¬80, which we are also requesting to be reimbursed. The replacement flight on 22 June, scheduled for 11:00, was again delayed, eventually departing after 12:10 β resulting in over 12 hours total delay. In addition, Ryanairβs mobile app does not allow me to submit a compensation or expense claim, stating the flight was cancelled due to "weather conditions." This is false. Weather had cleared by departure time, and the only communicated reason for cancellation was airport closure. The appβs refusal to accept our claim is effectively denying us access to our legal rights under EU261. We request that ENAC investigate this issue and require Ryanair to: Provide β¬250 compensation per passenger for the cancellation and long delay Reimburse the β¬80 taxi expense (receipt attached) Attachments included: Booking confirmations for both reservations Taxi receipt (β¬80) Screenshots Thank you very much for your attention to this matter. Please do not hesitate to contact me if additional information is needed. Sincerely, Berina PekmezoviΔ- Bergamo-Sarajevo
- Economy
Ana Maria S
Verified | Jun 26, 2025Rome-Bucharest
Economy
No reason given
We.ve stayed 4.5hrs more on the Ciampino airport as a delay. we didnt received any info from the air company.- Rome-Bucharest
- Economy
Danut George S
Verified | Jun 26, 2025Rome-Bucharest
Economy
No reason given
Weβve reached our destination at 01:00 at night, instead of 20:20. The air company didnβt gave us any information about the delay, we have stayed in the Ciampino airport 4.5 hrs more. They didnβt offer any facility.- Rome-Bucharest
- Economy
Luiza-Mihaela C
Verified | Jun 25, 2025Valencia-London
Economy
No reason given
Ryanair told me to go to their website to make a complaint, and we will get our money back, they will refund any extra costs, almost 2 years have passed and I haven't even received Β£1! thank you- Valencia-London
- Economy
Christopher James W
Verified | Jun 25, 2025Manchester-Corfu
Economy
Technical problems
My flight was diverted to Bologna where it stayed until carrying on to its destination Corfu I was expected to arrive at my hotel at about midnight but eventually got there at 4am. I lost most of that day sleeping to recover- Manchester-Corfu
- Economy
Ronza A
Verified | Jun 25, 2025Bucharest-Amman
Economy
I sent a complain only and Ryanair didn't respond: Subject: Formal Complaint β Denied Boarding, Unprofessional Conduct, Emotional Distress, and Request for Compensation Dear Ryanair Customer Service, I am writing to formally raise a serious complaint regarding the treatment my family and I received on 1st of June at Bucharest Airport, which resulted in denied boarding despite the aircraft still being at the gate. We had already checked in and our luggage was loaded onto the plane. In most airports and with most airlines, this clearly indicates that the passenger is present at the airport and should be given a reasonable opportunity to board. We are a family traveling with children, including a baby, and we arrived while the aircraft was still presentβonly needing two more minutes to board. Instead of assisting us, your staff member refused to let us on, treated us with disrespect, and walked away without offering any help. I explained that my Schengen visa was expiring that same day, making it critical for me to leave the EU. Despite this, no effort was made to accommodate us. The time it took to offload our luggage was longer than what it would have taken to let us board. This experience caused not only logistical and financial hardship but also deep emotional distress. My 10-year-old child was crying and extremely upset by the situation. This was the first time in my life that I have experienced such treatment while traveling, and it left a lasting negative impact on my entire family. I had no money to book another flight and had to urgently contact multiple people in Jordan to help me secure a new ticket, which cost me 1,000 JOD. I now need to return this amount to the tourism office that assisted me. Many passengers have expressed concerns that Ryanair frequently overbooks flights and denies boarding to passengers even when they are present at the airport. If this is the case, it is unacceptable and damaging to your airlineβs reputation. Passengers should not be penalized for your internal policies or operational decisions. I am requesting: . Full compensation for the cost of the original tickets specially that i added one bag before one day of travel which cost around 100 JOD, consideration for the financial and emotional damages incurred. I look forward to your urgent response and a fair resolution. Sincerely, Ronza AL Marji Ralmarji@unicef.org
- Bucharest-Amman
- Economy
AlbΔ«na Z
Verified | Jun 23, 2025Riga-Barcelona
Economy
Technical problems
Technical problems with plans, we should change to another plane. We was stopped at Warsawa and waith for another plane- Riga-Barcelona
- Economy
Sanja P
Verified | Jun 23, 2025Venice-Lisbon
Economy
I couldn't go on my trip to Portugal beacuse i found out that i am pregnant and my doctor prohibit to fly in my condition. My insurance is asking me for more evidence that i didn't travel. I have medical certificate that i am pregnant. Because I dinn't travel I lose money for my ticket. Can you help me?
- Venice-Lisbon
- Economy
Mohammad Noor A
Verified | Jun 21, 2025Beauvais-Amman
Economy
No reason given
My visa was valid for 11 days of stay. I needed to stay for 13 days in Europe because of the cancellation. This may affect my next applications for visa in EU! Ryanair cancelled all there trips to Jordan so i needed to reserve a flight with RJ at a higher cost specially given the short notice! I needed to stay in a bad hotel due to the last minute reservation! I needed to pay a lot of extra costs due to the long distances i needed to move every day!- Beauvais-Amman
- Economy
Marina P
Verified | Jun 18, 2025Beauvais-Vienna
Economy
No reason given
The flight was cancelled while we were waiting on the tarmac to board. The flight attendants simply walked out of the airport; we later learned they had already exceeded their permitted working hours and refused to continue. Ryanair offered no explanation, and airport staff informed us there were no available hotels. Unless we were travelling with children, they said, no accommodation could be arranged. I ended up sleeping on the airport floor. It wasnβt until early the next morning that we were told the flight had been rescheduled for mid-afternoon. The flight was delayed by over 17 hours.- Beauvais-Vienna
- Economy
Nicola M
Verified | Jun 18, 2025Economy
Luggage is lost
My luggage didn't fly away with me. I paid for my suitcase and now I'm without my thing. s. I feel a very big discombford.- Economy
- Loss: β¬2000
Bruno M
Verified | Jun 18, 2025Nis-Wien
Economy
Technical problems
Let je trebao biti 8 :40 a u Bec smo stigli 15 :20 .Rekli su da je ptica uletela u propeler ,posle par sati .Doneli su sendvice i vodu .- Nis-Wien
- Economy
Avtar R
Verified | Jun 18, 2025Economy
charged double for a cabin bag
a believe that there was confusion between me and the gate assistant. the bag was covered under my ticket, as my wife was holding it the assistant insisted on a charge. i tried to inform her that we have it covered and all was ok on the journey into Vienna. So to avoid a big scene at the gate as other people were waiting to board I paid under ticket MZBPN - 02. We were travelling together as Avtar Raju and Amarjit Kaur. I feel I should be refunded the second charge.
- Economy
- Loss: β¬55
- Desired solution
Refund
Moayad A
Verified | Jun 18, 2025Rome-Amman
Economy
No reason given
Flight has been canceled without further notice, and didn't have internet access to fix the issue- Rome-Amman
- Economy
Colette O
Verified | Jun 17, 2025Economy
Change of gate advertised on board from 204 to 111.
I arrived for my flight {as organised by my travel agent Mullingar Travel } at Terminal 1 at 4.45 on Sunday May 11th 2025. Flight was due to depart at 7.10. I checked the board and went to the allocated gate 204. There was a Ryanair gate 204, and I spoke to the Ryanair representative on a few occasions when I saw groups going through the gate and she told me each time that it wasn't my flight. Eventually when it was 7.10 I asked her again and she rang to inquire and informed me that my flight had left from Gate 111. I was due to be collected by a cruise representative at the airport. I rang the cruise representative and was told that they would have to leave without me if I didn't arrive before 15.00. So I had no choice but travel with Airlingus which cost me 246 euro. Can you please refund this? Colette Oxley Boardman- Economy
- Desired solution
Refund
Alice P
Verified | Jun 17, 2025Dublin-Thira
Economy
We booked a suitable seat for myself (as I am 6'5" tall) so I needed plenty of leg room. I always do this when flying. But on board the aircraft I was given a normal seat - no leg room - told the cabin crew - they said there was nothing they could do. I had to endure 5 hours in total on the plan confined in small space and it was agonising - cramps etc both during flight and for the remainder of the holiday. Ruined everything.
- Dublin-Thira
- Economy
Ben H
Verified | Jun 11, 2025London-Paphos
Economy
No reason given
At the boarding gate, a drunk passenger was causing disruptions to other passengers. One of the stewardesses did not want this individual to fly; however, the captain said it was fine. Then during the flight, as he continued to upset passengers, the captain decided to return to LDN Stanstead airport, where the passenger was removed by Police. The individual should not have been allowed to board in the beginning, so the delay could have been avoided. He was clearly intoxicated and causing issues before the plane set off. The airline provided nothing for the delay.- London-Paphos
- Economy
Ioan A
Verified | Jun 10, 2025Zagreb-London
Economy
Problems at airport
I received various email about delays, until it got completely cancelled until next day. First email was saying will be delayed until 1AM, then at 1AM was informed by email is a overnight delay. I had to be at work the very next day, which caused disruption like losing money.- Zagreb-London
- Economy
Barbara D
Verified | Jun 9, 2025Economy
London stansted/ alicante
Up.until a few days before I was due to travel, my flights were listed as scheduled by love holidays, see attachment. So it was only by luck that I happened to look on ryanair when I was checking in that they were different times. As such I have had to book another flight to come back on the sunday 15th costing me Β£69 because ryan air was now showing 10pm and I was working the nex5 day. I'm also waiting fir love holidays to get me a different shuttle bus which is stressful while I'm on holiday. Ryanair never notified me of any changes and I Ave double checked on my emails.- Economy
Barbara D
Verified | Jun 9, 2025Economy
London stansted/ alicante
Up.until a few days before I was due to travel, my flights were listed as scheduled by love holidays, see attachment. So it was only by luck that I happened to look on ryanair when I was checking in that they were different times. As such I have had to book another flight to come back on the sunday 15th costing me Β£69 because ryan air was now showing 10pm and I was working the nex5 day. I'm also waiting fir love holidays to get me a different shuttle bus which is stressful while I'm on holiday. Ryanair never notified me of any changes and I Ave double checked on my emails.
- Economy
- Loss: β¬77
- Desired solution
Shaun P
Verified | Jun 9, 2025Dublin-London
Economy
Arrived at the gate at 7.25 for flight at 7.50 and told weβd missed the flight that it was fully booked.
- Dublin-London
- Economy
Francisco M
Verified | Jun 9, 2025Charleroi-Sevilla
Economy
Strike
The evening before the scheduled departure, I was informed via email that the flight had been cancelled. However, no alternative flight was offered, nor was I provided with any assistance or compensation for the ticket I had already purchased. Given the lack of support, I went to the airport in person in hopes of receiving assistance. Unfortunately, there were no representatives from your airline available at the airport to advise or assist me in any way. This situation caused significant inconvenience and expense, and I believe it falls under the scope of passenger rights as established by [mention EU Regulation 261/2004 if applicable, or the relevant local law].- Charleroi-Sevilla
- Economy
Bruno C
Verified | Jun 7, 2025Barcelona-Porto
Economy
Weather conditions
After the flight was cancelled we get to the airline costumer support around 11PM. The airline informed us that will cover any extra costs with new flight, accommodation, transportation and food, so we booked a a flight for the next day that costs us 721β¬ approximately plus food approximately 10β¬. The airline provided a taxi and accommodation as we were traveling with a 21 month baby but the flight we payed for our own, so we want a refund for the extra money we spent with the new flight.- Barcelona-Porto
- Economy
Catia R
Verified | Jun 7, 2025Barcelona-Porto
Economy
Weather conditions
we already enter the flight a little late than the normal. after we have been for about an hour inside, the attendants and pilot old that we have to leave the flight because of the bad weather in OPORTO airport and the flight was cancelled- Barcelona-Porto
- Economy
Michelle D
Verified | Jun 7, 2025Dublin-London
Economy
I am writing to formally lodge a complaint regarding my recent experience on FR116 from Dublin to London Gatwick on 7th June. Despite arriving 6 minutes after the stated gate closing time, I was informed that my seat had been given away due to the flight being overbooked. I would like to highlight that another passenger ahead of me was allowed to board, which raises concerns about inconsistent enforcement of boarding procedures. Given that Ryanair has stated it does not overbook flights, I am requesting clarification on why my seat was reassigned. In accordance with EU Regulation 261/2004, I seek confirmation on whether this situation qualifies as involuntary denied boarding and, if applicable, request compensation for the inconvenience caused. I also kindly request documentation on the flightβs passenger list and overbooking policy. In addition to the above, when asking the employee at the desk why weβre not allowed board, despite having allocated seats and arriving tardy, I was told to stop lying to her and she would not provide me with her name for inclusion in my email. I appreciate your prompt attention to this matter and look forward to your response.
- Dublin-London
- Economy
Hugo B
Verified | Jun 7, 2025Charleroi-Porto
Economy
No reason given
We arrived at our destination around 22:20 instead of 16:40 due to a technical error on our plane. We waited for 3.5 hours sitting on the plane. Then where asked to get out due to a technical failure. Then we waited on the airport for another 3 hours in the airport for the next flight.- Charleroi-Porto
- Economy
Isaac I
Verified | Jun 6, 2025Manchester-Tenerife
Economy
Technical problems
7 hour delay apparently due to GPS issues, 2 were required to work in some airspaceβs but the aircraft only had 1 functional is what we were told- Manchester-Tenerife
- Economy
Helio S
Verified | Jun 4, 2025Athens-Charleroi
Economy
No reason given
Departure was 3hr 41 minutes late. Departure was supposed to be 20.30 on 31 May 2025, but actual departure was 00.11 on 1 June 2025. I was waiting with my small kids, who were eventually fully past their bedtime and very tired. We also had 2 hour onward journey from Brussels- we arrived home around 4.30 in the morning.- Athens-Charleroi
- Economy
Cheryl D
Verified | Jun 4, 2025Economy
Lost property on flight from Malaga to Liverpool
I left a black velvet pouch with jewelry in it and have been trying to get Ryanair to respond if anyone has passed it in or staff noticed it. When i rang i get get a message about my phone number isn't recognised?? I just need to talk to someone at Ryanair???- Economy
- Desired solution
Other
Gvidas M
Verified | Jun 4, 2025Thessaloniki-Vienna
Economy
No reason given
I was 3 hours late to Vienna, my daytrip was ruined - had no time to explore and was tired of sitting in the airport. Airline offered 2 eur food stamp. Airline informed about the delay 2 times as I remember- Thessaloniki-Vienna
- Economy
Lucian Florin A
Verified | Jun 3, 2025Vienna-Ibiza
Economy
No reason given
I am writing to formally submit a complaint and compensation request regarding a highly unpleasant experience that occurred on 3th of June, during a connection involving a Ryanair-operated flight. Our initial flight was delayed significantly, reducing the originally scheduled layover time of 2 hours and 30 minutes. As a result of the delay, we were forced to rush between flights, with no time to double-check or complete the check-in process for the next flight. Upon arriving at the boarding gate, we were informed that our check-in had not been registered, even though our tickets were valid, confirmed, and fully paid. We were denied boarding without any concrete solution being offered, despite the fact that the aircraft had not yet departed (we confirmed this with a business partner who was already on board at the time). Moreover, the Ryanair staff were extremely unhelpful and unprofessional: β’ We were told that it was not their responsibility, and were repeatedly redirected to other service points in the airport. β’ An employee at Terminal 1 informed us that no flights to Ibiza were available, offering no alternatives or support. β’ Ultimately, we had to purchase a new flight at our own expense for the following morning at 6 a.m., which caused us to lose an entire business day, resulting in economic and professional losses. In light of these circumstances, I hereby request: 1. A full refund for the unused tickets. 2. Compensation in accordance with EC Regulation 261/2004, Articles 5 and 7, for denied boarding and lack of assistance. 3. Reimbursement of the additional expenses incurred from purchasing a new flight (invoice available upon request). 4. An official explanation regarding the poor handling and lack of support from Ryanair staff at Vienna International Airport.- Vienna-Ibiza
- Economy
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