Ryanair complaints: comments, page 18
2,634 comments
Arvin R
Verified | Sep 2, 2025
Alicante-Bristol
Economy
No reason given
We spoke to Ryanair and they said that our claim was Β£630.98 for three passengers overall because we were delayed for over 6 hours. I have attached the documents for when Ryanair said twice that our payment will arrive in 28 working days but we are yet to receive it. I have also attached my bank statement to show that I didnβt receive the money on the 2nd October for which they said the money got deposited into my bank account. We have sent emails and they have denied saying that we have received it. I spoke to Barclays and they said that I never got a deposit from Ryanair either. I checked and they used the wrong IBAN number which was 8304 but my IBAN number is 8306 and they accepted it was a mistake but Barclays checked again and it still wasnβt received. I also attached a letter from Barclays stating the situation.
- Alicante-Bristol
- Economy
Katrina F
Verified | Sep 2, 2025Rome-Brindisi
Economy
No reason given
they left my luggage at the airport and didn't return my baggage for 4 days. i have all my case numbers listed on how many times i spoke with them- Rome-Brindisi
- Economy
Katrina F
Verified | Sep 2, 2025Rome-Brindisi
Economy
delayed baggage for 4 days and no reimbursement
ryanair delayed my luggage from a direct flight for 4 days. i got a PIR and submitted a claim immediately. i waited months for my reimbursement and was in contact with ryanair this whole time then one day i get case closed no reimbursement or denial letter. this delay of my luggage cost me a lot of time and money. i want my reimbursementOverall
impossible to contact a person
none so far
- Rome-Brindisi
- Economy
Chien-Hung L
Verified | Sep 1, 2025Indianapolis-Vienna
Economy
No reason given
EU261 Compensation Claim β Flight FR9028 on 29 August 2025 Dear Ryanair Customer Service, I am writing to formally request compensation under EU Regulation 261/2004 for the disruption of my flight FR9028 on 29 August 2025 from Naples (NAP) to Vienna (VIE). The flight was originally scheduled to depart at 19:05 on 29 August 2025, but after a delay of approximately 5 hours it was cancelled. I was provided with overnight accommodation and rebooked on a replacement flight which departed on 30 August 2025 at 19:00, arriving in Vienna almost 24 hours later than originally planned. According to EU Regulation 261/2004, I am entitled to compensation of β¬250, in addition to the care already provided. Please process this claim at your earliest convenience. I have attempted to submit this claim through the online EU261 claim form on your website, but the system repeatedly redirected me with a βGo backβ error and did not allow submission. Therefore, I am submitting my claim by email instead. Please be advised that under EU law, passengers are entitled to enforce their rights through national enforcement bodies and, if necessary, through legal action. Failure to process this claim in a timely manner may result in a formal complaint to the Austrian Aviation Authority and, if unresolved, legal proceedings to recover the compensation due under EU Regulation 261/2004. My booking reference: [your booking reference] Passenger name: [your full name] I kindly request that the compensation be paid to the following bank account: Account holder: Chien-Hung Lin IBAN: AT531400086010917613 BIC/SWIFT: BAWAATWW- Indianapolis-Vienna
- Economy
Ladan A
Verified | Sep 1, 2025Alicante-Bristol
Economy
No reason given
We spoke to Ryanair and they said that our claim was Β£630.98 for three passengers overall because we were delayed for over 6 hours. I have attached the documents for when Ryanair said twice that our payment will arrive in 28 working days but we are yet to receive it. I have also attached my bank statement to show that I didnβt receive the money on the 2nd October for which they said the money got deposited into my bank account. We have sent emails and they have denied saying that we have received it. I spoke to Barclays and they said that I never got a deposit from Ryanair either. I checked and they used the wrong IBAN number which was 8304 but my IBAN number is 8306 and they accepted it was a mistake but Barclays checked again and it still wasnβt received. I also attached a letter from Barclays stating the situation.- Alicante-Bristol
- Economy
Anonymous member
Verified | Sep 1, 2025Rome-London
Economy
Last minute seat change and no customer care
I flew from Rome Ciampino to London stansted with my family on 21st August. At the gate my 15 year old daughter was told her booked seat had changed and she would have to sit elsewhere and not with the rest of her family. This caused her a lot of distress and anxiety. The person at the gate did not give her a new seat number and told us to speak with the person on the plane The person on the plane knew nothing about this and advised us to sit in the booked seats. Shortly after another passenger arrived and asked my daughter to move as he was booked in that seat. He was very aggressive. This caused further worry and anxiety. It is totally unacceptable for me to be charged Β£81 for reserved seating of Ryanair can just change it without any communication or apology This incident ruined the end of our holidayOverall
- Staff at the gate
- None
- Rome-London
- Economy
- Desired solution
Refund
Lidiya D
Verified | Aug 30, 2025Treviso-Bucharest
Economy
No refund on medical emergency
ehllo dear air advisor My hip got dislocated suddenlty and I was taken to emergency on August 20th 2025 where stay for fro 10 ours when doctors try to give me sedation to manually insert hipe. few doctors tried to do it. per discharge form emergency I will need to see doctor what would be next and if additional surgery is requred. Now I cannot walk for 6 weeks and then on rehab for 3 months. but if suregry is required thaen I will be on rehab for more like possible for year. my flight is on October 5th. I contacted Ryanair , but they refuse to give refund. of of agents suggested for to fly anyway and use assistance. when I told him that I am in a bed, cannot walk. he said " Then do not fly" total ignorance and cruelty. All other coppanies did not even aks for documents and were giving refund right away even without documentation. Not Ryanair. I asked them to give me a credit that in a future I might use it when I recover. they said NO. such companies make this works very sad, the world where mercy is just a word.Overall
- Absolutely empathatic and bad people without any undestanding the medical situation
- Treviso-Bucharest
- Economy
- Loss: β¬212
- Desired solution
Refund
Celeste R
Verified | Aug 29, 2025Porto-Charleroi
Economy
Technical problems
My friends on the same flight have contacted the airline without success. My flight FR4867 from Porto to Charleroi on 8 August 2025 was supposed to depart at 11:20, but ended up departing at 19:44, with an arrival around 23:00. The flight was first delayed to 12:30, then to 17:10, then to 19:30. β’ Scheduled departure: 11:20 β’ Actual departure: 19:44 β’ Delay at arrival: over 3 hours According to the Ryanair app notifications received on the day, the delay was due to a technical issue requiring engineer intervention (I have a screenshot confirming this). The airline then informed us that the damage was too big and the damaged part had to be replaced, so the aircraft had to be changed. An aircraft from Paris Beauvais airport came to pick us up in the evening. Ryanairβs later claim that the delay was due to adverse weather is also inconsistent with publicly available flight records showing that: 1. Other flights departed from and arriving to Porto and Charleroi throughout the day without disruption. 2. Another Ryanair flight on the same route (Porto-Charleroi) operated at 17:45 (just a 35 min delay) on the same day (flight FR1387). Given that the cause of the delay was technical and arrival was delayed by more than 3 hours, I am entitled to β¬250 compensation under Article 7 of EU Regulation 261/2004. This was not the result of my EU261 Compensation Request, which stated the delay was due to weather conditions.- Porto-Charleroi
- Economy
Samuel D
Verified | Aug 29, 2025Rhodos-Manchester
Economy
No reason given
Ryanair claimed that the delays were due to air traffic control but multiple ryanair flights left the airport without excessive delays. It was revealed when we finally boarded that the flight was over booked so some passengers were unable to board the flight We were then stuck on the plain as they had to remove these passengers suitcases and then the plane was not correctly balanced witch caused even further delays. Ones in the air we were informed there was no hot food or sandwiches and limited snacks and drinks on board the plane. due to us arriving home at the early hours of the morning ( 3.45am should have been 12.30AM ) this has had a negative impact on are selfs and are children.- Rhodos-Manchester
- Economy
Georgia D
Verified | Aug 29, 2025Rhodos-Manchester
Economy
I was only informed about the flight being overbooked when I arrived at the gate and the airport staff told me that due to the flight being overbooked I would have to wait for the other passengers to board first and then if any seats were available I would be able to get on the flight. That did not happen and I was then told I would have to collect my suitcase and then wait for the Ryanair representative to assist me and the other three passengers who were also unable to board. Although the Ryanair crew reassured me that my suitcase was still at the airport and not on the plane, after waiting for 3 and a half hours for them to locate it I was told that there is a possibility that the suitcase was in fact on the plane I was supposed to board and I would have to wait for the flight to arrive and contact the lost and found department in Manchester. I was then issued a new boarding pass for the earliest flight to Manchester with Ryanair and arrived in Manchester on the 29th of August at 17:53. Due to my family living in Rhodes I did not require accommodation, however my relatives had to drive to the airport to pick me up at 1am due to the situation with the suitcase being lost so I will require compensation for the transportation expenses.
- Rhodos-Manchester
- Economy
Valentyna S
Verified | Aug 29, 2025Bristol-Krakow
Economy
I got seat 34E. They told me that that plane had no that seat. Overbooking. I was denied boarding. Stressful. Nobody helped me then.
- Bristol-Krakow
- Economy
Anonymous member
Verified | Aug 29, 2025Malta-Bucharest
Economy
Terrible behavior of the employee
I am writing to formally submit a complaint regarding the treatment I received during the boarding of the Ryanair flight from Malta to Bucharest on 28 Aug 2025, Gate 4 at 9:45 a.m. I was very disappointed by the behavior of the employee conducting baggage checks at the gate. I was traveling with one backpack, which was within the booking regulations, and a very small bag containing items purchased inside the airport. Despite my compliance with all rules, the employeeβs conduct was unprofessional and abusive: 1. Backpack check: I was asked to place my backpack in the baggage sizer. Although it fit completely inside, the employee claimed that due to air in an empty pocket (which he himself acknowledged), part of the bag βpopped out.β I was twice asked to remove items from the backpack, despite it already fitting the sizer, which goes beyond your companyβs stated regulations. 2. Small bag check: The second bag was very small, approximately the size of a book. Nevertheless, I was asked to provide receipts for every single item, even though all were purchased inside the airport. To my knowledge, only security or police staff have the authority to make such a request, not airline gate staff. 3. Unfair treatment: The employee repeatedly told us we had to pay a β¬60 fee. Furthermore, baggage checks were conducted selectively, targeting certain passengersβparticularly Romanian nationalsβrather than all passengers equally. 4. Delay and humiliation: These unnecessary and arbitrary checks delayed the flightβs departure by nearly 20 minutes. More importantly, we felt humiliated and mocked by the manner in which we were addressed. I must stress that I have photo and video evidence, as well as witnesses, to support my complaint. The employee in question was the only male among the staff present, and the only one enforcing such unreasonable measures. His behavior was not only disrespectful but also in clear violation of Ryanairβs regulations. I kindly request: β’ A clear explanation as to why only some passengers were targeted for baggage inspection. β’ Information on what actions Ryanair intends to take regarding this employeeβs abusive and inappropriate conduct. Please note that I intend to submit formal complaints to the relevant authorities and to share my experience in reviews unless this matter is addressed appropriately. I have traveled with many airlines across Europe and elsewhere, and I have never before experienced such unprofessional and humiliating treatment. I look forward to your prompt response and resolution.- Malta-Bucharest
- Economy
- Desired solution
Other - I am writing to formally submit a complaint regarding the treatment I received during the boarding of the Ryanair flight from Malta to Bucharest on 28 Aug 2025, Gate 4 at 9:45 a.m. I was very disappointed by the behavior of the employee conducting baggage checks at the gate. I was traveling with one backpack, which was within the booking regulations, and a very small bag containing items purchased inside the airport. Despite my compliance with all rules, the employeeβs conduct was unprofessional and abusive: 1. Backpack check: I was asked to place my backpack in the baggage sizer. Although it fit completely inside, the employee claimed that due to air in an empty pocket (which he himself acknowledged), part of the bag βpopped out.β I was twice asked to remove items from the backpack, despite it already fitting the sizer, which goes beyond your companyβs stated regulations. 2. Small bag check: The second bag was very small, approximately the size of a book. Nevertheless, I was asked to provide receipts for every single item, even though all were purchased inside the airport. To my knowledge, only security or police staff have the authority to make such a request, not airline gate staff. 3. Unfair treatment: The employee repeatedly told us we had to pay a β¬60 fee. Furthermore, baggage checks were conducted selectively, targeting certain passengersβparticularly Romanian nationalsβrather than all passengers equally. 4. Delay and humiliation: These unnecessary and arbitrary checks delayed the flightβs departure by nearly 20 minutes. More importantly, we felt humiliated and mocked by the manner in which we were addressed. I must stress that I have photo and video evidence, as well as witnesses, to support my complaint. The employee in question was the only male among the staff present, and the only one enforcing such unreasonable measures. His behavior was not only disrespectful but also in clear violation of Ryanairβs regulations. I kindly request: β’ A clear explanation as to why only some passengers were targeted for baggage inspection. β’ Information on what actions Ryanair intends to take regarding this employeeβs abusive and inappropriate conduct. Please note that I intend to submit formal complaints to the relevant authorities and to share my experience in reviews unless this matter is addressed appropriately. I have traveled with many airlines across Europe and elsewhere, and I have never before experienced such unprofessional and humiliating treatment. I look forward to your prompt response and resolution.
Lee M
Verified | Aug 27, 2025Dublin-Bristol
Economy
βFormal Complaint: Flight Change Without Notice β Compensation & Reimbursement under EU261 (Booking Ref PPGCSP)β
Booking ref PPGCSP. Outbound DublinβBristol (22/08/25) operated, but return 24/08/25 at 14:00 was changed by Ryanair to 25/08/25 at 18:10 without any notice. We only discovered this at Bristol Airport and had to urgently purchase alternative flights (β¬400). Ryanair desk staff laughed at us and refused help; Live Chat agent βMollyβ cut me off when I cited EU261 rights. This caused financial loss, stress and humiliation. I request β¬250 compensation each (β¬500) under EU261, or β¬600 each per policy, plus β¬400 reimbursement. Please respond within 14 days.- Dublin-Bristol
- Economy
DΓ‘niel V
Verified | Aug 26, 2025Malta-Vienna
Economy
No reason given
We checked in on time. The first information about the flight delay came in the app, that it was delayed due to weather. At the airport, I didn't write any specific information about why it was delayed and how long. In the end, it was over three hours late. We didn't receive any gift coupons. And the airline refused to compensate us due to the French air traffic controllers' strike. Even though there was no mention of this problem at the time of the delay, they only referred to a storm, even though there was none. They provided us with completely misleading information. It caused quite a serious inconvenience, because otherwise we had to come to Vienna separately to pick us up, and we couldn't go home by public transportation.- Malta-Vienna
- Economy
Agnieszka G
Verified | Aug 26, 2025Keffallinia-Warsaw
Economy
Successful claim
No reason given
As the Kefalonia flight was delayed we lost the connection to Warsaw from Rome. We lost the hotel in Warsaw as our destination was szczecin. We manage to book hotel in rome and bought a new ticket to warsow so we manage to get on time to the Szczecin flight- Keffallinia-Warsaw
- Economy
- Successful claim
Linddita M
Verified | Aug 25, 2025Katowice-Pula
Economy
βDas Verhalten und der Umgang Ihrer Mitarbeiter am Flughafen waren inakzeptabel, da sie einer verletzlichen, Γ€lteren Passagierin weder angemessene Hilfe noch Empathie oder eine korrekte ProblemlΓΆsung boten.β
Linddita Memisi Email: luan_elias@yahoo.de Ryanair Customer Service Ryanair DAC Corporate Head Office Airside Business Park Swords, Co. Dublin Ireland Subject: Complaint and Refund Request β Booking Number XRSKQC (Flight 23.08.2025) Dear Sir or Madam, I am writing to formally submit a complaint regarding the flight with booking number XRSKQC, which I booked for my grandmother, Mrs. Blaszczyk Pleska Grazyna Anna (DOB: 05.08.1951). On 23.08.2025, my grandmother was denied boarding at Katowice Airport just minutes before departure despite having successfully completed check-in. The denial was reportedly due to a name error. This procedure is incomprehensible, as the check-in was completed without any issues, and any potential error should have been detected at that stage. This situation caused extreme stress to my grandmother, who is 73 years old, has recently undergone multiple surgeries, and suffers from serious heart conditions. It is unacceptable that she was left alone, anxious, and unassisted for several hours at the airport. I would like to emphasize that I can provide full medical documentation of my grandmother's health condition. Furthermore, my cousin (her son) drove her from ΕΓ³dΕΊ to Katowice Airport and had to return to pick her up after she was denied boarding. This resulted in four long trips (round trips), causing additional costs and hardship. As my grandmother urgently needed to travel to PiΕa for medical examinations, I was forced to purchase a new ticket for 25.08.2025 (booking number G4JW5B). This also required my cousin to make another long journey, incurring further travel costs. I therefore request: Full refund of the original ticket (XRSKQC) Reimbursement of additional costs: new ticket (G4JW5B), travel expenses (four round trips), and other expenses caused by the actions of your staff Appropriate compensation for the extreme stress and inconvenience caused to my grandmother. I expect a written response within 14 days. Should a satisfactory resolution not be provided, I will escalate this matter to the Aviation Ombudsman (SΓP) and consider legal action. I expect Ryanair to take full responsibility for this mishandling and promptly reimburse all incurred costs. Sincerely, Linddita Memisi luan_elias@yahoo.de- Katowice-Pula
- Economy
- Desired solution
Refund
Marie Anna S
Verified | Aug 25, 2025Prague-Bergamo
Economy
Technical problems
VstΓ‘vala jsem v 5 rΓ‘no, abych mohla bΓ½t na letiΕ‘ti v 6:30. VΕ‘echno probΓhalo hladce, nemusela jsem nikam spΔchat, dala jsem si dostatek Δasu. Dostala jsem se ke gatu v 7:30, jen abych pak zjistila, ΕΎe let je opoΕΎdΔn z technickΓ½ch dΕ―vodΕ―. O hodinu pozdΔji opΔt oznΓ‘mili opoΕΎdΔnΓ letu. Takhle se to opakovalo i dalΕ‘Γ hodinu a dalΕ‘Γ hodinu. MΔla jsem strach, zda odletΓme. JeΕ‘tΔ nΓ‘s pΕesunuli na jinΓ½ gate. Byla jsem velmi nervΓ³znΓ a ve stresu. Bylo mi velmi lΓto, ΕΎe jsem kvΕ―li zpoΕΎdΔnΓ letu nestihla svatbu svΓ© sestry.- Prague-Bergamo
- Economy
Marie Anna S
Verified | Aug 25, 2025Prague-Bergamo
Economy
Successful claim
Technical problems
musela jsem vstΓ‘vat v 5 rΓ‘no, abych byla vΔas na letiΕ‘ti v 6:30. U gate jsem byla v 7:30 a Δekala, aΕΎ se otevΕe v 8:20. BohuΕΎel jsem pozdΔji zjistila, ΕΎe je opoΕΎdΔn kvΕ―li technickΓ½m problΓ©mΕ―m. A znovu o hodinu pozdΔji, a pak znovu o hodinu pozdΔji. VΕ―bec jsem tomu nerozumΔla a nebyla jsem si jistΓ‘, zda odletΓm. Byla jsem unavenΓ‘, nevyspalΓ‘ a ve vysokΓ½m stresu. MΔla jsem velkΓ½ hlad, bohuΕΎel na letiΕ‘ti je vΕ‘e drahΓ©. TakΓ© se mi vybil telefon, musela jsem si koupit novou powerbanku, kterΓ‘ taky nebyla zrovna levnΓ‘. Svatbu jsem bohuΕΎel nestΓhala, je mi to velmi lΓto.- Prague-Bergamo
- Economy
- Successful claim
Anastasija I
Verified | Aug 24, 2025Malta-Riga
Economy
Technical problems
FR 9657, 17.08.2025. Malta-Riga - 15.55-20.25 Really: 18.20-22.45 1.The flight arrived at 22.45 PM 2.Information on web page: Your flight FG9657 from Malta to Riga is delayed due to a minor technical issue with the aircraft earlier today. We organised a replacement aircraft to operate your flight, but this caused a delay. 3.We have not had any help. 4.We are waiting for more then 3 h. 5.I returned to home ar night. (The next day is the first working day from My vacation).- Malta-Riga
- Economy
Oksana I
Verified | Aug 24, 2025Malta-Riga
Economy
Technical problems
FR 9657, 17.08.2025. Malta-Riga - 15.55-20.25 Really: 18.20-22.45 1.The flight arrived at 22.45 PM 2.Information on web page: Your flight FG9657 from Malta to Riga is delayed due to a minor technical issue with the aircraft earlier today. We organised a replacement aircraft to operate your flight, but this caused a delay. 3.We have not had any help. 4.We are waiting for more then 3 h. 5.I returned to home ar night. (The next day is the first working day from My vacation).- Malta-Riga
- Economy
Pedro C
Verified | Aug 23, 2025Dublin-Glasgow
Economy
Complaint and refund request β Flight FR5151 (23/08/2025)
Dear Sir/Madam, On flight FR5151 (Dublin β Glasgow, 23/08/2025), I was forced to pay β¬60 to place my backpack in the hold, even though it was within the permitted cabin baggage dimensions (55 Γ 40 Γ 20 cm). β’ On the previous Ryanair flight, with the same type of aircraft, the very same backpack was accepted without any issue, after being measured and fitting into the sizer. β’ On flight FR5151, however, the bag was not even measured, yet I was charged an abusive β¬60 fee. This procedure was inconsistent and arbitrary, and contradicts Ryanairβs own published baggage policy. Attached you will find: β’ Boarding pass for flight FR5151; β’ Proof of the β¬60 payment. I would also like to remind Ryanair that according to the 2014 ruling of the Court of Justice of the European Union, reasonable cabin baggage cannot incur any additional charge. Consumer organisations such as BEUC and ECC Portugal have already raised concerns about these unfair practices by airlines. π Therefore, I kindly request: 1. A full refund of the β¬60 wrongly charged; 2. Assurance that such arbitrary practices will not occur again. If I do not receive a favourable response within 14 days, I will escalate this complaint to the European Consumer Centre and the relevant authorities. Yours faithfully, Pedro CarapetoOverall
- Cobrança indevida de bagagem
- nenhum
- Dublin-Glasgow
- Economy
- Loss: β¬60
- Desired solution
Salah B
Verified | Aug 23, 2025Sofia-Paphos
Economy
misleading site to get you buying extra services
as a non savvy computer person, I made a mistake while booking and booked extra services that i cant use (not only I don't want, but I cant use at all) called Ryanair immediately but they refused to listen everyone makes mistakes, you cant take the money just because of a mistake. I believe the site is deliberately misleading to get you to buy extra unneeded services.Overall
- misleading
- Sofia-Paphos
- Economy
- Loss: β¬60
- Desired solution
Refund
Jeff G
Verified | Aug 20, 2025Birmingham-Barcelona
Economy
Technical problems
The flight was delayed and then delayed again once we were on the plane before take off. They said that there was a malfunction with a part of they plane and they were trying to get a replacement part. They eventually did and it was just after 1am that we landed in Barcelona- Birmingham-Barcelona
- Economy
Dawn K
Verified | Aug 19, 2025Dublin-Edinburgh
Economy
The Self-serve kiosk did not show I paid for a checked bag
The self-service kiosk did not show that I pre-paid for a checked bag so I assumed I mistakenly paid for a cabin bag. At boarding, I was confronted with an unexpected surcharge for my bag that I paid for in advance. The flight attendant could see on the computer that I did in fact pay for a checked bag, but since I didn't drop it off previously, I had to pay for the bag a second time. $70.00!!! The flight attendant should have let me go through with my luggage or had it checked once he saw I paid. The self-service kiosk is at fault here not me. I want the $70 refunded to me.Overall
- Self-serve baggage check
- quick flight
- Dublin-Edinburgh
- Economy
- Loss: β¬60.36
- Desired solution
Ryan L
Verified | Aug 18, 2025London-Vilnius
Economy
I was booted from my flight when I was supposed to board the plane. They said they ended up using a smaller plane and my seat was cancelled. But they didn't tell me this until the second I was due to board the plane. After I'd travelled all the way to the airport.
- London-Vilnius
- Economy
Elena K
Verified | Aug 18, 2025Palma de Mallorca-Sofia
Premium economy
Random amounts charged on credit card
I was charged $66.23 for absolutely no reason and I have not been able to resolve what this charge was for or who authorized it. All I am getting is AI-generated general information, nothing specific about why I was charged this amount. They could decide to charge you any amount once they have your credit card an you will never know why or be able to resolve it.Overall
- every single thing
- nothing
- Palma de Mallorca-Sofia
- Premium economy
- Loss: β¬66.23
- Desired solution
Refund
Paul F
Verified | Aug 18, 2025Dublin-Murcia
Economy
Ryanair baggage policy failure
Dear Ryanair Customer Relations Team, I am writing to express my deep frustration with your current baggage policy, specifically the way your automatic bag-drop systems process checked luggage and cabin baggage without clearly informing customers of additional requirements. On my recent flight, I successfully checked in a 20 kg bag at the self-service kiosk, but I received no prompt or warning that my 10 kg βlarge cabin bagβ also needed to be tagged and dropped. Only at boarding was I confronted with an unexpected surcharge for that item, a practice that feels designed to catch passengers off-guard rather than support a seamless travel experience. Your published terms outline separate allowances for hold and cabin luggage, but your check-in interface does not enforce or even explain these distinctions at the point of drop-off. Customers naturally assume that once the kiosk accepts a bag, the process is complete. The absence of a clear, mandatory alert or step to add the large cabin bag undermines trust, leads to avoidable fees, and contradicts your promise of βlow fares.β To prevent similar experiences in the future, I urge Ryanair to: - Integrate an unmistakable on-screen notification at the 20 kg bag drop advising that a large cabin bag also requires check-in. - Require passengers to confirm their full baggage configurationβboth hold and cabinβbefore finalizing the self-service transaction. - Train ground staff to proactively ask about all items, ensuring that no customer is surprised by last-minute charges. Transparent communication and straightforward procedures are crucial to maintaining goodwill among your loyal flyers. By updating your systems and staff protocols, you can demonstrate a genuine commitment to customer satisfaction and avoid the sentiment that Ryanair profits from buried fees and procedural loopholes. I look forward to your prompt response and a clear outline of the steps you will take to address this issue. Thank you for taking my feedback seriously and working toward a more passenger-friendly check-in process.Overall
- baggage checkin policy
- Dublin-Murcia
- Economy
- Loss: β¬60
Ines V
Verified | Aug 16, 2025Fes-Madrid
Premium economy
Complaint for improper baggage charge and inadequate treatment
I am writing to file a formal complaint regarding an incident that occurred on Monday, August 11, 2025, at 5:30 PM, at Fez-Sais Airport during the check-in for my flight to Madrid. I was traveling with priority class and a carry-on bag measuring 50x30x20 cm (as you can see in the attached pictures), which is within Ryanair's cabin baggage policy (55 x 40 x 20 cm). Despite having flown with this same bag on numerous occasions without any issues, the check-in agent prevented me from taking it on board, incorrectly claiming it slightly exceeded the permitted dimensions. I explained to the employee that my bag complied with the regulations and had never caused any problems before. However, their attitude was extremely rude and unprofessional. They insisted with poor manners that I had to pay to check in the bag or I would not be allowed to board, even suggesting I could leave the suitcase behind. Due to the employee's uncooperative stanceβand the fact that they were alone and unwilling to call a colleagueβI was forced to check in the bag. As a result, I incurred an undue expense for a piece of luggage that was suitable for the cabin. In addition to this frustrating situation, the flight was delayed by two hours, which only worsened the experience. I believe the employee's actions were unjustified and went against your company's policies. I am requesting a refund for the cost I was forced to pay to check the bag and compensation for the inconvenience and inappropriate treatment I received.Overall
- Mal servicio al cliente, iba en priority y me hicieron facturar una maleta injustamente
- Fes-Madrid
- Premium economy
- Loss: β¬78
- Desired solution
Expenses reimbursement
Daniel S
Verified | Aug 14, 2025Economy
I WAS DENIED TO ON BOARD AT BRUSSELS AIRPORT
I WAS DENIED TO ON BOARD BEACUSE OF MY PRIORITY PAIED LAGGAGE "AS PER RYANAIR Michael O'Leary THE BAG DOES NOT GROW NO LEGS" MY LAGGAGE WAS CHECKED AT DUBLIN AIRPORT NO ISSUE I ONBOARD WITH MY FMAILY. WHEN I RETUNED BACK AT BRUSSELS AIRPORT THEY TOLD ME THE BAG IS BIG AND I MUST PAY β¬75 IF NOT I CAN'T FLY OR LIVE THE BAG OR I WILL BE TAKEN BY SECURITY WHICH "I PERSONALLY TAKE IT DISSAPOINTED AND DISCRIMINATED BY UNAWFUL RAYAIR STAFF EVEN I SUPPOS TO HAVE SMALL BAG TO CARYY ON BUT, I DID NOT HAVE ENOGH STAFF SO I JUST HAVE 1 SMALL LAGGAGE WHICH IS INSPECTED AT MY COUNTERY OF ORIGIN DEPARTURE IRELAND DUBLIN AIRPORT.HOWEVER, TO PREVENT OTHER CUSTOMERS DELAY AND FRUSTRATION I DISIDED TO TAKE ALL MY CLOSE PUT IN A PLASTIC BAG AND LEFT MY LAGGAGE AT BRUSSELS AIRPORT AND ONBARD BACK TO IRELAND DUBLIN- Economy
- Loss: β¬120
- Desired solution
Nemanja R
Verified | Aug 14, 2025Dubrovnik-Rome
Economy
No reason given
Hi, On 7th july 2024 i had a 12+ hours delay at Dubrovnik airport with Ryanair. The reservation number is HJ1FRV. The flight was FR5974. The flight was supposed to leave at 1:25 pm on 7th July, but the actually departed only at 1:55 am on 8th July!!!- Dubrovnik-Rome
- Economy
Bajerije B
Verified | Aug 14, 2025Tirana-Vienna
Economy
No reason given
We were never informed that this delay was caused by the Air traffic control. I found out this now after filling out the form EU261 Compensation Request ID 66975201. Which I don't believe to be true since it was never mentioned in the emails they send apologizing for the delay. Departure time - 16:10 Actually flight left around 20:00 Arrival time - 17:50 actually flight arrived in Vienna 22:00- Tirana-Vienna
- Economy
Petrescu D
Verified | Aug 13, 2025Iasi-Dublin
Economy
No reason given
I was supposed to be at work the next day, I had an important job to do, but I couldnβt make it because I had a delay of more than 5 hours.- Iasi-Dublin
- Economy
Linda N
Verified | Aug 12, 2025Economy
Our luggage allowance.
We paid for two 20kg of luggage going out of Stansted and when we arrived at the Boarding Gate this was denied as we were told we were not Priority. We then had to pay an additional Β£60.00 each (total Β£120.00).- Economy
- Loss: β¬120
- Desired solution
Refund
Radu F
Verified | Aug 12, 2025Bucharest-Bergamo
Economy
Weather conditions
The flight was originially planned to land in Bergamo Orio al Serio but landed in verona instead. we lost our car booking and had to book a new one. we arrived about 4 hours later at our destiation after had to arrange transportation.- Bucharest-Bergamo
- Economy
Felipe C
Verified | Aug 11, 2025Πindhoven-Bergamo
Economy
No reason given
I requested a refund because we were kept on board for an extended period without air conditioning during the summer heat. The airline responded that this was a routine operational issue and therefore not eligible for a refund.- Πindhoven-Bergamo
- Economy
Marijana J
Verified | Aug 11, 2025Lisbon-Funchal
Economy
No reason given
Pokusala sam da podnesem zahtev preko njihove forme, ali je stigao automatski odgovor da let nije kasnio vise od 5 sati, sto nije tacno. Let je prvo odlozen za 23:00, a potom na 00:05 h. Imam sliku table sa aerodroma kao dokaz ako bude potrebno. Zbog ovolikog pomeranja leta, nisam stigla na let AIR Serbije za Beograd 26.07.2025. u 23:20h. Jedina moguΔnost koju sami imala je da rezerviΕ‘em nov let iz Lisabona za Milano, a potom iz Milana za Beorad i u Srbiju umesto 27.07. u 03:50 h, stigla sam 28.07. 2025.- Lisbon-Funchal
- Economy
Sladjana S
Verified | Aug 9, 2025Zagreb-Gerona
Economy
Kasnili smo da predamo prtljag, zato smo pristali da dodatno platimo da ide sa nama u avion. Dosli smo na gate-u, skenirali nase bording karte, radnica je izvrsila naplatu za prtljag, skinula nas sa leta i zatvorila gate. Skinuti smo sa leta iako smo cekirali naΕ‘e bording karte. Suprug je bio na sigurnosnoj kontroli na skeneru, a ja sam sa djecom bila na gate-u koji je bio otvoren. Skinuli su nas sa leta iako je avion bio tu joΕ‘ minimum pola sata.
- Zagreb-Gerona
- Economy
Mia M
Verified | Aug 9, 2025Palma de Mallorca-Zagreb
Economy
No reason given
The boarding started on time, but then we were waiting in the hallway after the gate for 3 hours. We were standing, and we didnβt have neccessities like toilet and water.- Palma de Mallorca-Zagreb
- Economy
Leon R
Verified | Aug 8, 2025Palma de Mallorca-Zagreb
Economy
No reason given
The whole situation was absurd. They opened and let us trough the gate, pretty much on time. Then they got us "trapped" in the space between the plane and the gate-as you can imagine no air conditioning or seats were available. We were stuck there for ~hour and a half. Then they called us all back to the gate and shared some nonsense about the delay. After, LITERALLY 2min, they said "oh its fine now, they are ready, lets redo the boardong" - aaand we were stuck again with no seats for additonal hour and a half. Likely the worst experience with flight delays.- Palma de Mallorca-Zagreb
- Economy
Christopher W
Verified | Aug 6, 2025Edinburgh-Dublin
Economy
Technical problems
The flight was supposed to take off at 530p. They sent a text saying it was delayed arriving. Then there was another text about a mechanical issue with the plane where it was at that moment (outside of Edinburgh), then it was delayed 2 more times, until we finally left after 1130pm.- Edinburgh-Dublin
- Economy
Luisa R
Verified | Aug 6, 2025Palermo-Edinburgh
Economy
Weather conditions
flight couldnt land due to storm. diverted to london stansted. Stuck on tarmac for hours - no food or water provided. Altogether was on plane for around 10 hours - shoulve been 3.5 hours - no food provided - ran out of sick bags- Palermo-Edinburgh
- Economy
Sarah W
Verified | Aug 4, 2025Economy
Please bring back the pockets behind the seats
As a single parent travelling with two small children, it is a nightmare not having the pockets behind the seats. This particular flight experienced a bit of turbulence and so the tray tables were up quite a bit of the time. I spent the flight holding felt tips and magazines, swimming in rubbish, retrieving items from the floor and sitting in spilled drinks. At one point, my mobile phone was gathered up amongst the rubbish and ended up in the bin. The crew were very helpful in helping me look for the phone and it was retrieved. The flight was needlessly stressful. Please bring back the seat pockets or give families the opportunity to purchase something which acts as a pocket. I flew with aer Lingus to at the beginning of July and it was a far less stressful experience because I was able to put drinks and magazines, iPads/phones etc in the seat pockets.- Economy
- Desired solution
Other
Zef M
Verified | Aug 3, 2025Bologna-Tirana
Economy
No reason given
My flight was canceled for the date 21/07/2025 and they told me that is not possible to do nothing, and they give me a ticket for the day after 22/07/2025.- Bologna-Tirana
- Economy
Douglas D
Verified | Aug 3, 2025London-Marseille
Economy
Strike
The airline denied compensation via their website citing "not eligible" due to French ATC strikes, "which were beyond their control". Ryanair were not able to provide alternative flights during the time period I needed to travel.- London-Marseille
- Economy
Mina J
Verified | Aug 2, 2025Alicante-Copenhagen
Economy
They told uβs that we cant fly today and we have to order new tickets The plane was there and Disney takeoff and we were with 3 kids
- Alicante-Copenhagen
- Economy
Nishan K
Verified | Aug 1, 2025Zagreb-Arrecife
Economy
No reason given
Hello greeting of the day Our flight was delayed overnight. Our flight should depature on 31 july 19:35 but it was delayed for 1 august 08:10. We had three booking, Subash dhimal travel with that flight but we two, Nishan khanal and samjhana baram didn't travel on that flight nor other flight. We came back home.- Zagreb-Arrecife
- Economy
Leonora M
Verified | Aug 1, 2025Bologna-Tirana
Economy
No reason given
The agency that we have done the booking called and said that the flight was cancelled and they had a flight for the next day. but we booked the flight to go at the same date and time with my daughter, niece and nephew. we have planned to go from Ravenna to Bologna airport and from Tirana airport to my city Shkodra with one car and than I have had to pay extra for the transport.- Bologna-Tirana
- Economy
Slavisa V
Verified | Aug 1, 2025Venice-Vienna
Economy
Strike
Rezervisao sam kartu sa agencijom fli go i tu sam u samom startu imao problem sa cekiranjem iste jer su verovatno stavili njihov mail u mesto mog tako da nisam mogao da cekiram. Oko ponoci pred sam let nasao sam na internetu sasvim slucajno da je taj let otkazan a da me za to niko nije obavestio. Imao sam odmah sutra dan povratni let koji takodje nisam iskoristio. Bio sam prinudjen da rezervisem drugu avio kompaniju i kupim povratnu kartu od njih. Fli go agencija nigde ne odgovara ni na jedan kontakt,i zato ne znam kako da povratim novac koji su mi naplati I za tu rezervaciju koju nisam iskoristio zbog njihovog otkazivanja. Drugu kartu sam platio mnogo vise jer sam tog dana morao biti u vienu po svaku cenu. Eto toliko u kratkim crtama,iskreno se nadam da cu sa vama uspeti da vratim novac koji su mi naplatili ne trebaju mi nikakvi dodatni troskovi kojih je bilo.- Venice-Vienna
- Economy
Niki K
Verified | Jul 30, 2025Cologne-Paphos
Economy
We were travelling to Paphos with my mother who has disability and request assistance on her ticket. Despite checking in two hours before our flight and requesting assistance, the German Red Cross who control the disability services of the airport failed to pick us up in a timely manner, resulting in us reaching the gate at 5:45, fifteen minutes before departure and being denied entry on our flight FR 4450 to Paphos. The person denying us boarding was a worker of the German Red Cross, as there were no RyanAir staff present. The staff refused to let us board the plane despite this being their fault for neglecting and forgetting us at the disability section. Was that their responsibility according to EU law 1107/2006 that persons of reduced mobility (RPMβs) are entitled to special assistance which allows them to reach the gate with sufficient time for boarding? We believe this denial of boarding was on grounds of ableism and discrimination after having waited for 90 minutes in the disability section with no help or assistance and having to find a red cross worker ourselves. Proceeding to the baggage claim to pick up our luggage from the plane, another red cross worker who was leading us there took us down a steep staircase. We asked him how my mother is supposed to get down these stairs if she is in a wheelchair. He responded in an aggressive tone telling her βJust standβ. After becoming frustrated with my mother, he proceeded to walk back up the stairs and manhandled her, grabbing her by the arm and dragging her back to terminal 1. My mother cannot walk long distances and he deprived her of her wheelchair and walking stick. By the time we reached terminal 1, my mother was in a lot of pain. This red cross worker had abandoned us with no explanation and we never saw him again that day. Isnβt that unacceptable and considered abuse. According to the Code of Good Conduct in Ground Handling for Persons with Reduced Mobility which the assistants must follow, it states that special assistants are also obliged to help with baggage claim which they did not. Additionally, in accordance with the PRM Service Quality Standards published by Cologne Airport, it states that special assistance should be respectful and not discriminatory. Our experience proves a breach of these regulations. Turning your attention to my nephew who is autistic, he was wearing the sunflower lanyard which airport staff are supposed to recognize. My family therefore had two members with a disability, neither of which were supported, accommodated, or treated with respect. After collecting our baggage, the RyanAir staff at the help desk refused to help us reroute our journey home and said it was our responsibility. We were forced to book a taxi to Frankfurt and incur additional expenses to secure another flight to Cyprus via Athens. This situation caused significant distress and inconvenience to my family and I.
- Cologne-Paphos
- Economy
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