Ryanair complaints: comments, page 17
2,634 comments
Ashleigh J
Verified | Oct 6, 2025
Palma de Mallorca-Newcastle
Economy
No reason given
Our flight was due to leave at 23:10 on 21st September and it kept getting delayed by an hour then two. We we had no communication with anyone on the day. Then we were told it would get us the following morning at 6:30am on the 22nd September, however this again did not occur. Again, no communication with what was happening and we were waiting around. Many of us with kids at home waiting for us. Our flight then boarded at 10:30 with a further 30 minutes delay once we were on the plane sat down. Whilst at the airport we got β¬12 euro each to get food from some cafes or residents. However, during the night we spent there was nowhere open at the gate we had to spend the night in. We arrived home at roughly 14:30pm on the 22nd. I had two young children at home and unfortunately due to my mum not driving they had the day off school as I was not able to take them. Itβs a huge inconvenience and really sapped the good out of a lovely holiday. The worst thing was not having any staff members update us, we had to keep asking and even then they did not know what was going on, so we couldnβt let family know. There was also a lack of working sockets to charge phones so everyone was queuing and some never had their phones to call a relative who was picking them up.
- Palma de Mallorca-Newcastle
- Economy
Jarvis W
Verified | Oct 5, 2025Marrakech-Madrid
Economy
They charged me for late check in but I wasnβt able to check in through airline agency application. Flight is also delayed during this time so check in process shouldβve been push bck .
- Marrakech-Madrid
- Economy
Zina A
Verified | Oct 5, 2025Brussels-Malaga
Economy
Problems at airport
Delay more than 3 hours in total. It seems a cyber attack issue at the airport. We arrived very late in Malaga airport we had issues with our car rental company at Malaga- Brussels-Malaga
- Economy
Eduardo Antonio D
Verified | Oct 4, 2025Pisa-Palma de Mallorca
Economy
There was a general strike on Italy, I couldnt enter the control area until it finished. Once inside I waited for the olane to mallorca and the only flight for palma de mallorca that was there after they opened the control check. The airlane didnt allow me to board saying I didnt appeared in their system. I was there 4 hours waiting for the plane and they didnt allowed me to board. Ryanair never informed me that the plane was boarding or canceled or anything, just let me in the midle of nowhere without answers about what happened. I arrive to palma de mallorca next day at 11:20 after taking a plane to Valencia and from there another one to Palma. This disrupted my work next day and I had to spent a quantity of 160 euros that I didnt plan. And generates me ansiety and stress for not knowing what happened and not recieving any info from ryanair.
- Pisa-Palma de Mallorca
- Economy
Diana K
Verified | Oct 4, 2025Nantes-Kaunas
Economy
No reason given
My flight was delayed by 4.5β5 hours, and I wasnβt able to catch my connection to Kaunas, Lithuania.- Nantes-Kaunas
- Economy
Rory M
Verified | Oct 3, 2025Dublin-London
Economy
Weather conditions
We were significantly delayed, causing us to miss train times and incurring additional cost for alternative travel arrangements.- Dublin-London
- Economy
Maria Jose B
Verified | Oct 3, 2025Dublin-Lisbon
Economy
No reason given
I missed a flight in the morning and i had to pay 300 euros for the flight in the evening and they said it would be delayed for 1 hour, a bit later they said again it would be late until 00:00 and the flight was 6:20- Dublin-Lisbon
- Economy
Anonymous member
Verified | Oct 3, 2025Dublin-Arrecife
Economy
Discrimination against Irish citizens from the North of Ireland
Ive got a return flight from dublin to lanzarote. The flight over the seats where so uncomfortable due to a lack of padding that by the time i got to my apartment i can barely walk with sciatic type pain in my right leg. I went online to change my return flight to Belfast to be told it is not recognised as part of Ireland and that ryanair could do nothing for me I would have to book new flights and lose the original. I would say this would be a surprise tp the Irish Citizens in the North of Ireland that Mr O'Leary and ryanair do not see them that way.Overall
very uncomfortable to the point of pain
pleasant air crew
- Dublin-Arrecife
- Economy
Milton C
Verified | Oct 3, 2025Malaga-Copenhagen
Economy
I am writing to formally raise a complaint regarding a deeply distressing experience my wife and I had on October 2nd at MΓ‘laga Airport (AGP), on our scheduled flight to Copenhagen. We arrived at the airport well ahead of time and were informed that our flight would depart from Gate D47. We remained at this gate until 15:15, during which time the information screens did not display any changes or updates regarding our flight. At approximately 15:15, noticing a lack of activity and updates, we proactively searched for information and discovered that the gate had been changed. We immediately made our way to the new gate, arriving on time for boarding, only to be denied access to the flight. The boarding doors were still open at that time. To make matters worse, we witnessed another passenger being allowed to board the flight with oversized and overweight luggage, after us while weβwho had followed all guidelinesβwere not allowedΒ toΒ board at that time and did not provide us with any explanation as to why the denial of boarding
- Malaga-Copenhagen
- Economy
Lilian Margarita E
Verified | Oct 3, 2025Malaga-Copenhagen
Economy
I am writing to formally raise a complaint regarding a deeply distressing experience my husband and I had on October 2nd at MΓ‘laga Airport (AGP), on our scheduled flight to Copenhagen. We arrived at the airport well ahead of time and were informed that our flight would depart from Gate D47. We remained at this gate until 15:15, during which time the information screens did not display any changes or updates regarding our flight. At approximately 15:15, noticing a lack of activity and updates, we proactively searched for information and discovered that the gate had been changed. We immediately made our way to the new gate, arriving on time for boarding, only to be denied access to the flight. The boarding doors were still open at that time. To make matters worse, we witnessed another passenger being allowed to board the flight with oversized and overweight luggage, after us while weβwho had followed all guidelinesβwere not allowed to board.
- Malaga-Copenhagen
- Economy
Patrick M
Verified | Oct 3, 2025Dublin-Alicante
Economy
No reason given
Flight due to depart 9.30pm flight only pushed back at 00.31,it was close to 01.00am before we were airborne- Dublin-Alicante
- Economy
Craig B
Verified | Oct 2, 2025Malaga-Dublin
Economy
Weather conditions
Our flight home from malaga to Dublin was delayed for more than 3 hours and we were delayed on the plane on the tarmac for almost 2 of those hours- Malaga-Dublin
- Economy
Johannes Adriaan V
Verified | Oct 1, 2025Barcelos-Beauvais
Economy
Double standars, greedy bonus driven unfriendly staff and disgusting food
Complaint and Evidentiary Statement Complainant: Mr Johannes Adriaan (Attie) van Niekerk Against: Ryanair DAC Issue: Unfair commercial practices, arbitrary baggage enforcement, excessive airport check-in fee, and discriminatory treatment on Flight FR3121 (Barcelona β Paris) Contact: +27 83 753 0271; javanniekerk@mweb.co.za Date: [insert date] 1) Summary of the complaint Ryanair staff required my wife and me to pay additional βoversizeβ and airport check-in charges even though our bags met the published personal-item dimensions. Staff manipulated the sizer test (forcing a horizontal orientation so the bag would βfailβ), charged us while allowing others with larger bags to pass, and directed demeaning comments at nearby African passengers. This is an unfair commercial practice under EU and Irish consumer law and contradicts binding EU case-law on hand baggage. 2) Facts (in brief) β’ We designed our trip around carry-on only: custom backpacks 40 Γ 20 Γ 25 cm, under 7 kg. β’ Multiple carriers carried these bags without issue (Turkish, Ryanair, Vueling, Pegasus, Ethiopian). We found that the airlines that we will use have the following allowances for luggage. 1. Turkish airlines a. One bag of 23kg for Economy class b. One personal item of 8kg c. 23 x 40 x 55(118cm) 2. Ryanair a. A free small personal item b. 40 x 20 x 25 to fit under the seat (85cm) c. Priority & 2 cabin bags d. 55 x 40 x 20 (115cm) e. 10kg to be stored in the overhead locker 3. Pegasus Airlines a. Cabin baggage 3kg b. 40 x 30 x 15 (85cm) c. Cabin Baggage 8kg d. 55 x 40 x 20 (115cm) 4. Ethiopian Airlines a. Free Carry on 7kg b. 55 x 40 x 23 (118cm) β’ β’ On Ryanair FR3121 (Barcelona β Paris), gate agents: o Demanded an airport check-in fee because we βdidnβt check in online,β citing Ryanair policy. Nowhere on our document o Forced a horizontal sizer test although the bag fit vertically; then charged us βoversizeβ fees. o Let other passengers with visibly larger bags through without payment. o Told African passengers disputing charges: βthen you must go take a bus,β after their bag fit vertically but was re-tested horizontally. β’ Total charges exceeded ~β¬158 equivalent (bank statement available on request). β’ R3379.36 ZAR 3) Why this is unlawful A. Unfair commercial practices (EU + Ireland) β’ The Unfair Commercial Practices Directive 2005/29/EC bans misleading or aggressive practices that distort consumer choice. Arbitrary, inconsistent enforcement at the gate that coerces immediate payment qualifies. Ireland implements this via the Consumer Protection Act 2007 (Part 3), with consumer damages available under section 74. β’ Selective enforcement/manipulated sizer tests: Forcing an orientation that makes a compliant bag βfailβ is neither transparent nor diligent, and it pressures on-the-spot payments. That is squarely within the Directiveβs concept of aggressive/misleading practices. B. Hand luggage canβt be priced as a supplement if it is βreasonableβ (CJEU) β’ The Court of Justice held that carriage of hand baggage cannot be made subject to a price supplement if it meets reasonable size/weight and security limits (Case C-487/12, Vueling). National courts across Spain have since ordered refunds relying on that ruling. Ryanairβs gate-side upcharges contradict this principle when the item meets the airlineβs stated personal-item dimensions. C. Ryanairβs own published dimensions β’ Ryanairβs current policy allows one free small personal item up to 40 Γ 30 Γ 20 cm under the seat; Priority adds a 10 kg cabin bag up to 55 Γ 40 Γ 20 cm in the overhead. My bag (40 Γ 20 Γ 25 cm) is smaller in volume than the current free allowance and within the older 40 Γ 20 Γ 25 guidance passengers relied on and was only 6.8kg in total. The gate teamβs βhorizontal fitβ demand contradicts the plain meaning of these limits. D. Airport check-in fee as an excessive penalty β’ Ryanairβs policy threatens an airport check-in fee if not checked in online 2+ hours before departure. The fee is set out in Ryanairβs βTable of Fees,β but regulators have repeatedly scrutinised such charges for transparency and proportionality. Applying a punitive fee as a catch-all where boarding passes can be issued without disproportionate cost is vulnerable under UCPD/Irish CPA 2007. β’ Nowhere on our bookings any penalties were imposed if not booked in on-line. All our bookings were made when we were still in South Africa on my personal desktop computer as we were not travelling with any laptop computers or email compatible devices and we could never receive any notification in that regard. β’ E. Enforcement incentives that bias outcomes β’ Public reports confirm Ryanair pays bonuses per βnon-compliantβ bag and has increased those bonuses. This creates an obvious conflict at the gate and helps explain arbitrary outcomes. β’ Furthermore, to this, Ryanair never charged us or questioned our luggage size or weight at any of the previous 2 flights on the same airways as this constitutes unfair practise and money-chasing and bonus greed. F. Ongoing European enforcement context β’ Spain fined several low-cost carriers (including Ryanair) for cabin-bag and related fees; subsequent court orders have required refunds in individual cases, and a large fine is under appeal/suspension pending final judgment. EU consumer organisations and MEPs continue pressing for standardised dimensions and free βreasonableβ carry-on, grounded in the 2014 CJEU ruling. 4) Evidence available if needed. β’ Annexure A Itinerary and boarding passes (all airlines). β’ Annexure B Photos/video: our backpack in the sizer in SA (vertical fit), Even that of the African passengers (kids luggage) β’ Annexure C Proof for gate/airport check-in charges on FR3121. β’ Annexure D Witness contact for the African family subjected to the βtake a busβ remark. (Affi-davit) β’ Annexure E Ryanair Bag Policy (dimensions) as per website. β’ 5) Remedies sought 1. Refund all gate/airport charges imposed on us for FR3121. (Euro 158) 2. Written explanation: why were compliant bags failed via a horizontal test; why were larger bags allowed through; why were passengers subjected to degrading remarks. 3. Policy assurance: o Stop horizontal sizer practices where the bag fits within published dimensions. o Train staff to apply rules consistently and respectfully. o Ring-fence or disclose enforcement-bonus incentives that create perverse outcomes. 4. Undertakings under Irish CPA 2007/UCPD to prevent recurrence, with independent compliance monitoring. 6) Jurisdiction and escalation Ryanair is domiciled in Ireland, and its conduct occurred in the EU. This complaint is suitable for: β’ ECC-Net (cross-border consumer dispute), β’ CCPC (Ireland) as the Irish UCPD enforcer, and β’ The competent national aviation/consumer authority for the place of departure (Spain) and arrival (France), given the gate-side conduct and diversion. 7) Declaration The facts stated are true to the best of my knowledge and belief. Evidence is attached or available on request. Mr. J.A. van Niekerk Boksburg South Africa +27837530271 javanniekerk@mweb.co.zaOverall
- Greedy bonus driven staff, unfriendly, unprofessional
- Food was disgusting
- Barcelos-Beauvais
- Economy
- Loss: β¬158
- Desired solution
Johannes Adriaan V
Verified | Oct 1, 2025Barcelona-Paris
Economy
Double standards, greedy unprofessional staff and terrible food
Complaint and Evidentiary Statement Complainant: Mr Johannes Adriaan (Attie) van Niekerk Against: Ryanair DAC Issue: Unfair commercial practices, arbitrary baggage enforcement, excessive airport check-in fee, and discriminatory treatment on Flight FR3121 (Barcelona β Paris) Contact: +27 83 753 0271; javanniekerk@mweb.co.za Date: [insert date] 1) Summary of the complaint Ryanair staff required my wife and me to pay additional βoversizeβ and airport check-in charges even though our bags met the published personal-item dimensions. Staff manipulated the sizer test (forcing a horizontal orientation so the bag would βfailβ), charged us while allowing others with larger bags to pass, and directed demeaning comments at nearby African passengers. This is an unfair commercial practice under EU and Irish consumer law and contradicts binding EU case-law on hand baggage. 2) Facts (in brief) β’ We designed our trip around carry-on only: custom backpacks 40 Γ 20 Γ 25 cm, under 7 kg. β’ Multiple carriers carried these bags without issue (Turkish, Ryanair, Vueling, Pegasus, Ethiopian). We found that the airlines that we will use have the following allowances for luggage. 1. Turkish airlines a. One bag of 23kg for Economy class b. One personal item of 8kg c. 23 x 40 x 55(118cm) 2. Ryanair a. A free small personal item b. 40 x 20 x 25 to fit under the seat (85cm) c. Priority & 2 cabin bags d. 55 x 40 x 20 (115cm) e. 10kg to be stored in the overhead locker 3. Pegasus Airlines a. Cabin baggage 3kg b. 40 x 30 x 15 (85cm) c. Cabin Baggage 8kg d. 55 x 40 x 20 (115cm) 4. Ethiopian Airlines a. Free Carry on 7kg b. 55 x 40 x 23 (118cm) β’ β’ On Ryanair FR3121 (Barcelona β Paris), gate agents: o Demanded an airport check-in fee because we βdidnβt check in online,β citing Ryanair policy. Nowhere on our document o Forced a horizontal sizer test although the bag fit vertically; then charged us βoversizeβ fees. o Let other passengers with visibly larger bags through without payment. o Told African passengers disputing charges: βthen you must go take a bus,β after their bag fit vertically but was re-tested horizontally. β’ Total charges exceeded ~β¬158 equivalent (bank statement available on request). β’ R3379.36 ZAR 3) Why this is unlawful A. Unfair commercial practices (EU + Ireland) β’ The Unfair Commercial Practices Directive 2005/29/EC bans misleading or aggressive practices that distort consumer choice. Arbitrary, inconsistent enforcement at the gate that coerces immediate payment qualifies. Ireland implements this via the Consumer Protection Act 2007 (Part 3), with consumer damages available under section 74. β’ Selective enforcement/manipulated sizer tests: Forcing an orientation that makes a compliant bag βfailβ is neither transparent nor diligent, and it pressures on-the-spot payments. That is squarely within the Directiveβs concept of aggressive/misleading practices. B. Hand luggage canβt be priced as a supplement if it is βreasonableβ (CJEU) β’ The Court of Justice held that carriage of hand baggage cannot be made subject to a price supplement if it meets reasonable size/weight and security limits (Case C-487/12, Vueling). National courts across Spain have since ordered refunds relying on that ruling. Ryanairβs gate-side upcharges contradict this principle when the item meets the airlineβs stated personal-item dimensions. C. Ryanairβs own published dimensions β’ Ryanairβs current policy allows one free small personal item up to 40 Γ 30 Γ 20 cm under the seat; Priority adds a 10 kg cabin bag up to 55 Γ 40 Γ 20 cm in the overhead. My bag (40 Γ 20 Γ 25 cm) is smaller in volume than the current free allowance and within the older 40 Γ 20 Γ 25 guidance passengers relied on and was only 6.8kg in total. The gate teamβs βhorizontal fitβ demand contradicts the plain meaning of these limits. D. Airport check-in fee as an excessive penalty β’ Ryanairβs policy threatens an airport check-in fee if not checked in online 2+ hours before departure. The fee is set out in Ryanairβs βTable of Fees,β but regulators have repeatedly scrutinised such charges for transparency and proportionality. Applying a punitive fee as a catch-all where boarding passes can be issued without disproportionate cost is vulnerable under UCPD/Irish CPA 2007. β’ Nowhere on our bookings any penalties were imposed if not booked in on-line. All our bookings were made when we were still in South Africa on my personal desktop computer as we were not travelling with any laptop computers or email compatible devices and we could never receive any notification in that regard. β’ E. Enforcement incentives that bias outcomes β’ Public reports confirm Ryanair pays bonuses per βnon-compliantβ bag and has increased those bonuses. This creates an obvious conflict at the gate and helps explain arbitrary outcomes. β’ Furthermore, to this, Ryanair never charged us or questioned our luggage size or weight at any of the previous 2 flights on the same airways as this constitutes unfair practise and money-chasing and bonus greed. F. Ongoing European enforcement context β’ Spain fined several low-cost carriers (including Ryanair) for cabin-bag and related fees; subsequent court orders have required refunds in individual cases, and a large fine is under appeal/suspension pending final judgment. EU consumer organisations and MEPs continue pressing for standardised dimensions and free βreasonableβ carry-on, grounded in the 2014 CJEU ruling. 4) Evidence available if needed. β’ Annexure A Itinerary and boarding passes (all airlines). β’ Annexure B Photos/video: our backpack in the sizer in SA (vertical fit), Even that of the African passengers (kids luggage) β’ Annexure C Proof for gate/airport check-in charges on FR3121. β’ Annexure D Witness contact for the African family subjected to the βtake a busβ remark. (Affi-davit) β’ Annexure E Ryanair Bag Policy (dimensions) as per website. β’ 5) Remedies sought 1. Refund all gate/airport charges imposed on us for FR3121. (Euro 158) 2. Written explanation: why were compliant bags failed via a horizontal test; why were larger bags allowed through; why were passengers subjected to degrading remarks. 3. Policy assurance: o Stop horizontal sizer practices where the bag fits within published dimensions. o Train staff to apply rules consistently and respectfully. o Ring-fence or disclose enforcement-bonus incentives that create perverse outcomes. 4. Undertakings under Irish CPA 2007/UCPD to prevent recurrence, with independent compliance monitoring. 6) Jurisdiction and escalation Ryanair is domiciled in Ireland, and its conduct occurred in the EU. This complaint is suitable for: β’ ECC-Net (cross-border consumer dispute), β’ CCPC (Ireland) as the Irish UCPD enforcer, and β’ The competent national aviation/consumer authority for the place of departure (Spain) and arrival (France), given the gate-side conduct and diversion. 7) Declaration The facts stated are true to the best of my knowledge and belief. Evidence is attached or available on request. Mr. J.A. van Niekerk Boksburg South Africa +27837530271 javanniekerk@mweb.co.zaOverall
- overcharge for not online checkin and oversizes luggage
- none
- Barcelona-Paris
- Economy
- Loss: β¬157
- Desired solution
Refund
Jingyi C
Verified | Oct 1, 2025London-Chania
Economy
Before proceeding further, I would like to discuss a bit detail of my individual case. Below is a brief summary of what has happened and the compensation & Reimbursement I would like to claim, please let me know your thoughts: I am submitting a formal complaint and compensation claim to Rynair airlines regarding the unacceptable treatment my mother and I received at London Stansted Airport on 30 August 2025, when we were wrongfully denied boarding on flight FR7608 to Chania. We arrived at Stansted at 17:00, 1 hour 10 minutes before departure. Despite being on time, we were misdirected and mishandled by your ground staff, which directly caused us to miss our flight: At the bag drop desk, we were told there was a technical issue with the Schengen visa scan and redirected to the check-in desk, even though we had already checked in online. At the check-in desk around 17:05, we were second in line. The passenger ahead was delayed for over 25 minutes, which your staff handled inefficiently. Concerned about timing, I asked a Ryanair staff member whether we should use a priority route. She took my documents, attempted to check us in on her device (unsuccessfully due to the system fault), but reassured us twice to remain in line, confirming we would not be late. When it was finally our turn at 17:28, the staff member serving us was slow and confused, despite knowing our departure time was approaching. A senior male staff member then intervened, abruptly stating that βthe system had already closedβ and refusing to proceed. I showed him the Ryanair app, which still displayed bag drop as open and closing 40 minutes before departure. He rudely dismissed this, claimed the cut-off was 39 minutes (contradicting Ryanairβs own policy), and refused to offer rerouting, reimbursement, or assistance. Entitlements under EU261/2004 Under Article 4 (Denied Boarding), both passengers are entitled to: Compensation of β¬400 each (total β¬800), as the distance from London to Chania exceeds 1,500 km but is under 3,500 km. Choice of reimbursement or rerouting β which was not offered. Duty of care (accommodation, transfers, meals) β which Ryanair refused to provide. Reimbursement requested I request reimbursement of the costs incurred as a direct result of Ryanairβs failures: Full refund of Ryanair booking: Β£195.96 British Airways tickets to Chania: Β£458.64 Transfer from Stansted to Heathrow: Β£55 One night accommodation and shuttle transfer at Heathrow: Β£122.60 Non-refundable accommodation in Chania lost due to denied boarding: Β£89.68 This ordeal also caused severe emotional distress, particularly for my 60-year-old mother, who does not speak English and was left vulnerable and unsupported. The treatment we received was unprofessional, unacceptable, and in breach of EU261 obligations.
- London-Chania
- Economy
Marta Lisete S
Verified | Sep 30, 2025Malta-Porto
Economy
Technical problems
I am writing regarding my compensation claim under EU Regulation 261/2004 for flight FR1509 from Malta to Porto on 11 September 2025 (Reservation number: R3L95E). I recently received an update through the Ryanair app stating that my claim was considered βnot eligibleβ because the delay was attributed to βairspace restrictions imposed by air traffic control, outside Ryanairβs controlβ (please find attached a pdf od the claim for reference). However, earlier on the day of the flight I received a message via the Ryanair app indicating that the delay was due to a problem with the aircraft (βaeronaveβ). According to EU261, technical problems or maintenance issues with the aircraft are generally considered to be within the airlineβs responsibility and are not classified as βextraordinary circumstances.β Additionally, the delay of flight FR1509 exceeded three hours at arrival, which under EU261 makes both myself and the other passenger in the same reservation eligible for compensation. Given these facts, I kindly request a re-evaluation of my claim, taking into account the initial notification that the cause of the delay was related to the aircraft. If needed, I can provide a screenshot of the message I received in the app for your review. Thank you for your attention to this matter. I look forward to your reply and a fair resolution. Kind regards, Marta Lisete Santos da Silva [marta.lisete.silva@gmail.com /916852188] [Reservation number: R3L95E]- Malta-Porto
- Economy
Priyank P
Verified | Sep 28, 2025Naples-Πindhoven
Economy
No reason given
The flight initially was delayed at the Naples airport before boadring. Thereafter, we were made boarded the flight & there was again a delay. We were compelled to sit in the aircraft for a long time and the flight did not take off approximately till 9:10. The flight was scheduled to land Eindhoven Airport at 8:55. The flight landed very late and even after landing at the Eindhoven airport, we were not allowed to deboard the airplane for approximately 30 minutes & compelled to sit inside the aircraft, which was frustrating. There were no specific reasons mentioned by the airline. During the entire delay time, no care was provided by the airline. Neither the crew or anyone from the airline was even bothered for such inconvenience.- Naples-Πindhoven
- Economy
Viktor P
Verified | Sep 27, 2025London-Kosice
Economy
Terrible costumer service on Stansted airport
Hi on 27/09/2025 at 18:45 I hade the fly from Stansted airport to KoΕ‘ice Slovakia . They was one person named : Anthony Benden or something like that i asked him nicely about my priority ticked as I booked the priority but was not showing on my boarding pass so I asked him why he donβt even want to look the conversation with costumer service I hade just an hour before I meet him because the costumer service tald me that thatβs ok it shouldnβt be a problem with that so I made screen shots of our conversation but he donβt even look in to that he just went you have no priority so you need to pay the bag so i tried to show him everything the receipt of that I pay for priority but he was not interested of that only he start to be very rude and aggressive coming towards my face and shouting front of lots of people around us and also my children so I went to the other employee from Ryanair and try to explain the situation with someone that understands so he helped me with no issues he find out that I paid the priority for my return fly so I paid nice for the bag with no problem . But the other that started all the issues was still not happy try to stop the other person to board me because he was not happy so I tald him to calm the supervisor so I can talk to him as because the Anthony was not happy for me to travel so the manager come i explained the situation and even him was laughing that whatβs wrong with him the manager apologised for Anthony and boarded me also he tald me to write complain about him because that what he try to do to me and my family was out of order. That person should not work with people or on costumer service very rude person he should be taken of hes position straight away because person like this making your company very very bad name . So please with this message I will like you to look in to that and sort Anthony Benden out as soon itβs possible. Thank you very much and sorry for any inconvenience.Overall
- Very poor costumer service when boarding.They was one person named Anthony Benden or something like that he was very rude Trying to not board me for not reason just because I asked him for help with my priority ticket i booked by mistake the priority on m
- London-Kosice
- Economy
- Desired solution
Other
Elsa De Guia B
Verified | Sep 26, 2025Edinburgh-Copenhagen
Economy
Problems at airport
Claim for Compensation β Ryanair Flight FR2674 (22 Sept 2025, EDIβCPH) Dear AirAdvisor Team, We are submitting a claim under EU261/2004 for Ryanair flight FR2674, Edinburgh to Copenhagen, 22 September 2025, cancelled due to drone activity at Copenhagen Airport. The airlineβs mishandling of the situation caused significant inconvenience, expenses, and stress. Summary of Events: β’ Flight scheduled 19:25, delayed to 20:00, boarded at 20:00, but never departed. β’ 21:00 β Pilot announced Copenhagen Airport closure; passengers remained on board until 22:35 before cancellation confirmed. β’ Ryanair instructed passengers to go to the arrival desk; desk unmanned for 3+ hours. No food, refreshments, accommodation, or information provided. Only 20 hotel rooms available for the entire flight. β’ Due to urgent commitments (work, surgery, appointments), we purchased alternative flights: Norwegian Air D83501, 08:25 23 Sept, 3,640 DKK total for 5 passengers. EU261 Violations: β’ Failure to provide timely and clear communication. β’ Failure to provide care (food, refreshments, accommodation). β’ Forced to purchase alternative flights at our own expense due to airlineβs mishandling. Claim: 1. Reimbursement of replacement flights (3,640 DKK). 2. EU261 compensation for cancellation per passenger. 3. Reimbursement for additional expenses incurred due to Ryanairβs mismanagement. Supporting documents (boarding passes, receipts, witness statements) are available on request. Passengers: BREDAHL / ULLA BRITANICO / ELSA DE GUIA BUELOW / PALLE JOERGENSEN / ALLAN JOERGENSEN / JANE BIRKELUND We request AirAdvisor's assistance in pursuing full compensation.- Edinburgh-Copenhagen
- Economy
Maria C
Verified | Sep 26, 2025Reggio Calabria-Milano
Economy
Unprofessional show from Ryanair
We were delayed No airport comnunication We missed the oncology appointment, accommodation Request for Assistance and Compensation β Cancelled/DELAY/NO SHOW Flight FR8337 on 25 September Dear Ryanair Customer Support, I am writing to express concern regarding the cancellation of flight FR8337 scheduled to depart from Reggio Calabria (REG) to Milan Malpensa (MXP) on 26 September 2025. There were three passengers booked under this reservation, and we received no prior notification of the cancellation. We arrived at the airport as scheduled, only to find that the flight had not departed and no alternative arrangements were provided. We kindly request: Confirmation of the cancellation and its cause Assistance with rebooking or refund options Information regarding compensation under EU Regulation 261/2004 Please advise on the next steps and how we can proceed. We look forward to your prompt response. Sincerely, MariaOverall
- From arrival .. no comunication - an important oncology appointment was missed in Milan
- I can see how things can be imporved
- Reggio Calabria-Milano
- Economy
- Loss: β¬1000
- Desired solution
Other - Compensation Refund Expenses reimbursement ALL THREE *Oggetto:* Richiesta di assistenza e compensazione β Volo FR8337 cancellato il 26 settembre Gentile Servizio Clienti Ryanair, Scrivo per segnalare la cancellazione del volo *FR8337* previsto in partenza da *Reggio Calabria (REG)* verso *Milano Malpensa (MXP)* il giorno *26 settembre 2025*. Eravamo *tre passeggeri* prenotati con questo volo e non abbiamo ricevuto alcuna comunicazione preventiva riguardo alla cancellazione. Ci siamo presentati in aeroporto come da programma, ma abbiamo scoperto che il volo non Γ¨ mai partito e non ci sono state offerte alternative. Chiediamo cortesemente: - Conferma ufficiale della cancellazione e delle motivazioni - Assistenza per riprenotazione o rimborso - Informazioni riguardo alla compensazione prevista dal Regolamento (CE) n. 261/2004 Vi preghiamo di indicarci i prossimi passi da seguire. Attendiamo una vostra risposta quanto prima. Cordiali saluti,
Neliya D
Verified | Sep 26, 2025Sofia-Bergamo
Economy
Weather conditions
After we landed in Bolognia, Italy, the airplane did not organize any transportation to the Bergamo airport, therefore I missed my next flight to Valencia, Spain and had to purchase a new flight from the nearest airport Treviso, Italy and train ticket to get there on time.- Sofia-Bergamo
- Economy
Margaret D
Verified | Sep 24, 2025Liverpool-Paphos
Economy
Terrible customer services with ryanair
I booked my holiday with love holiday them went onto the ryanair app to book my seats for 5 people ryanair charged me twice ryanair took the money from my account Β£201 I have tried since the 13th of August to get a refund only to be told today I am not getting refunded they way I have been treated is terrible I can only contract through chat which i have spoken to about 10 different people all advising me different things all I want is the money extra you took from my bank account please.Overall
- Charged 2 times for seats with no refund
- Liverpool-Paphos
- Economy
- Loss: β¬100
- Desired solution
Refund
Katie F
Verified | Sep 24, 2025Palma de Mallorca-Newcastle
Economy
No reason given
Dear Sir/Madam, I am writing to formally complain about the appalling experience I had with Ryanair on flight FR2346, scheduled to depart from Palma Mallorca airport to Newcastle airport on 21.09.2025. This flight was delayed by over 12 hours, during which time passengers received no meaningful communication, updates, or assistance from your staff. We were left in the terminal without information, support β a complete failure of customer care and a breach of EU Regulation 261/2004. As a result of this unacceptable delay and total lack of communication, I was forced to book a replacement flight with a different airline at my own expense of Β£220. We had important commitments at home and were not given any reliable information about when, or if, the original Ryanair flight would depart. This situation left me with significant financial losses, which could have been avoided had your staff provided accurate and timely updates. To support this complaint, I have attached a copy of my boarding pass for the original Ryanair flight and documentation for the alternative flight I had to purchase. Given the circumstances, I am formally requesting the following: 1. A full refund for the Ryanair flight, which was not provided within a reasonable time frame. 2. Compensation under EU Regulation 261/2004, due to the excessive delay not being caused by extraordinary circumstances. 3. Reimbursement of the cost of the alternative flight I was forced to book, as well as any other related expenses. Receipts are available upon request. 4. A formal apology for the complete lack of communication and the poor conduct of your ground staff. 5. A written explanation of the delay and what actions Ryanair will take to ensure such incidents are not repeated. This experience was unacceptable and caused both financial and personal stress. I trust Ryanair will handle this complaint with the seriousness it deserves and respond within 14 days, as required under your customer service policy. Yours faithfully, Katie Felgate and Ashleigh James- Palma de Mallorca-Newcastle
- Economy
Katie F
Verified | Sep 24, 2025Palma de Mallorca-Newcastle
Economy
disgusting communication from Ryan air staff
Katie felgate 6 school close Marske by the sea TS11 7AS Date: 24.09.25 Subject: Formal Complaint β 12-Hour Delay, No Communication, Missed Commitments & Financial Loss Dear Sir/Madam I am writing to formally complain about the appalling experience I had with Ryanair on flight FR2346, scheduled to depart from Palma Mallorca airport to Newcastle airport on 21.09.2025. This flight was delayed by over 12 hours, during which time passengers received no meaningful communication, updates, or assistance from your staff. We were left in the terminal without information, support β a complete failure of customer care As a result of this unacceptable delay and total lack of communication, I was forced to book a replacement flight with a different airline at my own expense. This situation left me with significant financial losses, which could have been avoided had your staff provided accurate and timely updates. To support this complaint, I can send a copy of my boarding pass for the original Ryanair flight and documentation for the alternative flight I had to purchase. Given the circumstances, I am formally requesting the following: 1. A full refund for the Ryanair flight, which was not provided within a reasonable time frame. 2. Compensation under EU Regulation 261/2004, due to the excessive delay not being caused by extraordinary circumstances. 3. Reimbursement of the cost of the alternative flight I was forced to book, as well as any other related expenses. Receipts are available upon request. 4. A formal apology for the complete lack of communication and the poor conduct of your ground staff. This experience was unacceptable and caused both financial and personal stress. I trust Ryanair will handle this complaint with the seriousness it deserves and respond within 14 days, as required under your customer service policy. Yours faithfully, Katie Felgate and Ashleigh JamesOverall
- disgusting communication from ryanair staff.
- nothing!
- Palma de Mallorca-Newcastle
- Economy
- Loss: β¬270
- Desired solution
Will F
Verified | Sep 24, 2025Economy
No way to check in - it's a scam. Avoid Ryanair
There's no way to check in other than on the app. Supposedly you can check in on the website, but it doesn't work! You have to 'log in', but have never done that. The 'forgot password' button does not work. Other than to say 'we've sent an email'. But the email does not arrive. Avoid Ryanair, they are dodgyOverall
- Can't check in!!!
- Nothing
- Economy
- Loss: β¬55
- Desired solution
Expenses reimbursement
Pablo G
Verified | Sep 23, 2025Beauvais-Madrid
Economy
Influence by other flights
I already had the same exact situation happen to me one month before. I had a flight from paris to madrid and it also got cancelled. However this time it was even more complex as I was leaving paris this time definately. Therefore I had more luggage with me and more stress beacuse I had to hand back the studio I was staying at. That's the reason why I haven't gotten in contact with the airline, because it was the second time in less than a month that it happened to me.... However, I hope that I can get back every single euro that I spent in the flight that got cancelled, in the buses that I had to get instead of the flight, all of the food, metro line to go to the bus, and of course the compensation for having to do a whole 18 hours in a bus.- Beauvais-Madrid
- Economy
Ekaterina Z
Verified | Sep 22, 2025Tallinn-ulemiste International-Stockholm
Economy
Technical problems
Hello! We were actually not well informed what happened. We got twice provided with 4 EUR food vouchers, but nothing else, neither hotel room nor alternative flight even there were flights to Stockholm not completely booked. There was no Ryanair representatives and airport assistance tried to do best, but they also not got supported by airline, information about delay first came to app of Ryanair and only later to ground service at the airport.- Tallinn-ulemiste International-Stockholm
- Economy
Ema S
Verified | Sep 22, 2025London-Kosice
Economy
No reason given
I have no photo of the conversation and it already have vanishedβ¦. They said I have no right for compensation- London-Kosice
- Economy
Alfredo M
Verified | Sep 22, 2025Porto-Barcelona
Economy
No reason given
I arrived more than 7/8 hours later than planned. The airline was not helpful and did not provide any care during this time. This caused us to miss a planned tour and we arrived in the nighttime versus day which was much more dangerous for us as seniors.- Porto-Barcelona
- Economy
Danijel C
Verified | Sep 21, 2025Zagreb-Charleroi
Economy
I was late for my flight because of the security check. I was 4 minutes late. The flight was half an hour late at that time. When I got to the gate, the plane wasn't there yet. Passengers were waiting in the tunnel. In the end, the flight was 64 minutes late in arriving at its destination.
- Zagreb-Charleroi
- Economy
Anonymous member
Verified | Sep 19, 2025Birmingham-Malta
Economy
Confusion over luggage check in rights
I have paid an extra Β£382.40 for baggage check-in when there was no need to. All our luggage was under 10kg. When we booked on line or at the airport it looked like it was mandatory to check in and not be able take on board. We got the impression that only small bags could be taken on board. This resulted in the unnecessary extra charge we incurred for checking luggage in that could have been taken on board. I'm not a seasoned traveller that I would know much better.Overall
- Confusing baggage check-in information led to wrongly checking in small luggage
- Fast on time
- Birmingham-Malta
- Economy
- Loss: β¬382.4
- Desired solution
Refund
Leon F
Verified | Sep 19, 2025Manchester-Malaga
Economy
No reason given
The delay was an horrible inconvenience due to the waiting around from 4pm until 10pm and also due to the after midnight next day (2am) landing time as there was no public transport routes available to reach my accommodation.- Manchester-Malaga
- Economy
Gerald B
Verified | Sep 18, 2025Economy
CMI problem Marseille airport
Hello, I am a passenger with a valid CMI card (Carte MobilitΓ© Inclusion β French disability card). On [date], at Marseille airport, while boarding Ryanair flight [numΓ©ro du vol] to [destination], the gate agent refused to let me use priority boarding, even though in the past Ryanair staff have always accepted my CMI card for this. The agent was rude and dismissive. This was very upsetting and felt discriminatory. I- Economy
- Desired solution
Other - Hello, I am a passenger with a valid CMI card (Carte MobilitΓ© Inclusion β French disability card). On 18/09/2025, at Marseille airport, while boarding Ryanair flight [FR1467] to [Stansted], the gate agent refused to let me use priority boarding, even though in the past Ryanair staff have always accepted my CMI card for this. The agent was rude and dismissive. This was very upsetting and felt discriminatory. I request that Ryanair clarify its policy regarding recognition of disability cards like the French CMI, and ensure staff are properly trained so that disabled passengers are treated with dignity and consistency. Kind regards, Mr Bouloux
Norman P
Verified | Sep 17, 2025Charleroi-Barcelona
Economy
No reason given
- Boarding started around 21:44 - The airline provided a voucher of 4 EUR that covered partially a food expense - I arrived at my hotel at 2:30 AM - I missed planned transport from BCN to Hotel- Charleroi-Barcelona
- Economy
Erik Gabriel P
Verified | Sep 16, 2025Gerona-Beauvais
Economy
I purchased the plane tickets and the seat. When boarding the plane, they changed our purchased seats. My children, being minors, sat alone because their purchased seats next to me were changed.
- Gerona-Beauvais
- Economy
Margaret H
Verified | Sep 16, 2025Manchester-Fuerteventura
Economy
Nil response to numerous emails
flight was cancelled and requests for refund have been completely ignored by Ryanair. My next step will be small court. I was refunded accommodation immediately.Overall
- cancelled flight
- none
- Manchester-Fuerteventura
- Economy
- Loss: β¬588
- Desired solution
Refund
Lorna L
Verified | Sep 13, 2025Beauvais-Birmingham
Economy
Problems at airport
Our flight was originally delayed and then later cancelled because of an emergency landing at Birmingham airport. We were then redirected onto a new flight to Leeds Bradford (no extra cost). We couldnβt find accommodation after calling up and walking into multiple hotels saying they were fully booked, so we had to stay overnight in the airport. We bought food from Greggs and booked a National Express coach from Leeds Bradford airport to Birmingham in the morning. We had drinks from Starbucks and ate lunch in Birmingham. I then went on a train from Birmingham to Northampton before resuming my journey home. My friend went on a train from Birmingham to Coventry and my other friend travelling from Birmingham to Solihull. I had to miss work as this redirection to Leeds had cost us an extra day of travel.- Beauvais-Birmingham
- Economy
Evin Paschal C
Verified | Sep 10, 2025Copenhagen-Dublin
Economy
Weather conditions
I am writing to formally raise a complaint regarding my Ryanair flight from Copenhagen to Dublin, originally scheduled to depart on 10th September 2025 at 17:15 (Flight Number: FR633). The departure was rescheduled to 20:10, resulting in a delay of three hours before the plane got off the ground. This disruption caused me significant inconvenience, as I had plans arranged in Dublin (I had organised someone to collect me and had dinner reservation), which had to be cancelled. Such a lengthy delay is both frustrating and disappointing from such a reputable airline. Under EU Regulation EC261/2004, I understand that passengers are entitled to β¬250 compensation in cases of significant delays for flights of 1500 km or less.Β I would, therefore, like to request clarification on my rights in this situation and the process for submitting a claim for compensation. I expect Ryanair to handle this matter promptly, including details on compensation and any other measures of redress available. I look forward to your response. Yours sincerely, Evin Coyle Booking Reference: QZJKGA- Copenhagen-Dublin
- Economy
Sandor A
Verified | Sep 8, 2025Budapest-Corfu
Economy
Weather conditions
Our flight has been departed around two hours delay and redirected to Athen due to severe storm weather conditions. We spent more than 3 hours on the aircraft at Athen airport and arrived to Corfu with more than 5 hour delay.- Budapest-Corfu
- Economy
Niculae-Tudor P
Verified | Sep 5, 2025Bucharest-Vienna
Economy
No reason given
They have said it was not under their control. But this airline had repeated delays for months in a row, it seems like it is their business strategy to schedule as many flights as possible, despite not having the time to operate them all. I arrived at final destination at 01.33am, I have taken a photo as well so I have the details if need be. I have also had to take an Uber from the airport in Vienna, since it was so late when we arrived.- Bucharest-Vienna
- Economy
Samuel E
Verified | Sep 4, 2025London-Brno
Economy
Sam Erskine terrible treatment
Went for a six day hiking holiday, you lost my suitcase and I was without it for three full days with only what I was standing up in, jeans, adidas trainers and a denim jacket. Had to buy essentials, toiletries underwear socks, t shirts a pair of shorts and a few tops, one for me and one for my wife as some of her stuff was in my case. Hers was full of presents. Then after nearly four months of backwards and forwards resubmitting everything numerous times I get offered 90 euros! What an insult I could have bought hiking boots but suffered with my training shoes.Overall
- Lost my suitcase
- My wife got hers
- London-Brno
- Economy
- Loss: β¬400
- Desired solution
Pavel G
Verified | Sep 4, 2025Prague-Manchester
Economy
No reason given
The flight has been delayed over 6 hours without any explanation. We didn't get any voucher for a food even any drinks. Landed at 3am no connection to get home.- Prague-Manchester
- Economy
Pavel G
Verified | Sep 4, 2025Prague-Manchester
Economy
No reason given
The flight has been delayed over 6 hours without any explanation. We didn't get any voucher for a food even any drinks. Landed at 3am no connection to get home.- Prague-Manchester
- Economy
Miroslava G
Verified | Sep 4, 2025Prague-Manchester
Economy
No reason given
The flight has been delayed over 6 hours without any explanation. We didn't get any voucher for a food even any drinks. Landed at 3am no connection to get home.- Prague-Manchester
- Economy
Heathe P
Verified | Sep 4, 2025Paphos-Edinburgh
Economy
prepaid food online doesn't work
I prepaid 60euros for food via Ryanair website for our flight from Paphos to Bergamo Flight FR3650 and Bergamo to Edinburgh FR3645 on 14th May 2025. When we got on our flight Steward said they ahd no record of it even though I shoiuld them proof of purchase. We had to pay a second time so I would like a refund ogf my 60euros as your online system does not work. Heather PottieOverall
- Prepaid for food but had to pay again on flight
- Paphos-Edinburgh
- Economy
- Loss: β¬60
- Desired solution
Refund
Fred B
Verified | Sep 3, 2025Manchester-Dublin
Economy
Compensation claim delays when do I get
I emailing you regarding my delayed flight of over 3hours to Dublin on the 28th July 2025, My compensation claim request ID is 66542549. You emailed me on 5th August stating you would update me within 7 working days. As i have had no update or any contact, I will be reporting my dispute to the ADR scheme if my compensation is not paid into the bank, using the details already provided within 5 working days.- Manchester-Dublin
- Economy
- Desired solution
Cheyenne P
Verified | Sep 3, 2025Brindisi-London
Economy
Technical problems
Flight was delayed due to technical issue which then resulted into further delays as they had to organise a replacement aircraft- Brindisi-London
- Economy
James P
Verified | Sep 3, 2025Alicante-Teesside
Economy
Paid extra to book seats together , split up at gate, unacceptable seats
Paid extra to book seats together then told at gate we were to be split up by 8 rows, the original 27E seat was not acceptable as it was of inferior size and obstructed and 27F did not exist so given 35B middle seat. Why if this plane was different were we not offered 2 seats together elsewhere. I Feel we also should have been refunded the seat payment immediately.Overall
- Paid extra to book seats together, split up at gate with unacceptable seats
- On time
- Alicante-Teesside
- Economy
- Desired solution
Refund
Aidan H
Verified | Sep 2, 2025Malaga-Belfast
Economy
Customer service was fine bar the person who denied me e try
I was in time for flight 7 o'clock booked my bags on it kept and eye on the screen nothing came up no gate number were i was to go to board. I run down to my destination only to be denied on at 9.30 flight going at 10pm- Malaga-Belfast
- Economy
- Loss: β¬300
- Desired solution
Expenses reimbursement
Abdul Karim R
Verified | Sep 2, 2025Alicante-Bristol
Economy
No reason given
We spoke to Ryanair and they said that our claim was Β£630.98 for three passengers overall because we were delayed for over 6 hours. I have attached the documents for when Ryanair said twice that our payment will arrive in 28 working days but we are yet to receive it. I have also attached my bank statement to show that I didnβt receive the money on the 2nd October for which they said the money got deposited into my bank account. We have sent emails and they have denied saying that we have received it. I spoke to Barclays and they said that I never got a deposit from Ryanair either. I checked and they used the wrong IBAN number which was 8304 but my IBAN number is 8306 and they accepted it was a mistake but Barclays checked again and it still wasnβt received. I also attached a letter from Barclays stating the situation.- Alicante-Bristol
- Economy
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