Ryanair complaints: comments, page 15
2,634 comments
Catalin M
Verified | Feb 25, 2026
Bergamo-Bucharest
Economy
No reason given
we were embarked in the plane according to the schedule and just before take off we were informed by the pilot that we need to get off because the destination airport cannot accept the landing. We were rescheduled for 7 AM next morning and eventually managed to take off at 10:30 AM, after hours of waiting in the airport and just 3 hours of sleep.
- Bergamo-Bucharest
- Economy
Emilija P
Verified | Feb 24, 2026Ibiza-Bergamo
Economy
No reason given
My flight was supposed to depart at 8:35 am. The first time, it was delayed 10 minutes before the original departure time and from then, it kept being delayed with out any notice! They can say that it was due to bad weather conditions, but, all other flights, also the one going in in the same direction and having a same final destination, were departing and arriving without any problem! There was a flight to Milan just 5 minutes before ours, that departed without any delays. In the end we arrived with the delay of 6 hours. I require the compensation for the unacceptable delay as this one!- Ibiza-Bergamo
- Economy
Constantin N
Verified | Feb 24, 2026Bucharest-Vienna
Economy
I have a complaint regarding an incident that resulted in us being unjustly denied boarding. We had purchased return tickets, checked baggage (hold luggage), priority boarding with cabin baggage and paid seat selection. At the check-in desk, we requested assistance regarding the size of one cabin bag, which was close to the permitted dimensions due to its wheels. The Help Desk staff confirmed that the bag was acceptable. However, at boarding we were refused boarding on the grounds that we allegedly refused to pay for baggage. This is incorrect. We had already paid for hold baggage and priority cabin baggage. The boarding staff stated they were not interested in the hold baggage because they could not verify it. As a direct consequence, we lost our prepaid return flight, forfeited a prepaid hotel reservation in central Vienna, and were forced to cancel two important meetings scheduled for Saturday morning. One of these meetings was with a surgeon in connection with my husband’s recent car accident and ongoing medical treatment. Additionally, although the email communication stated that the airport check-in fee was €40, we were charged €55. Our request for a company invoice was dismissed without assistance. The flight was delayed by nearly three hours without proper explanation. During this prolonged and unjustified waiting time, we were not provided with any clear information regarding the delay. My husband, who is in a medically fragile condition due to a cervical fracture sustained in a recent car accident, was forced to remain seated in the airport for almost three hours, which significantly aggravated his spinal pain and discomfort. Medical documentation can be provided to substantiate his condition. Furthermore, the behavior of one boarding staff member, who refused to identify herself, was aggressive, dismissive and humiliating in front of other passengers, police officers and security personnel. We request reimbursement of the flight tickets, checked baggage fee, the €55 airport check-in charge, the prepaid hotel accommodation, and appropriate compensation for denied boarding, delay, and the unjustified waiting time at the airport, in accordance with applicable passenger rights regulations.
- Bucharest-Vienna
- Economy
Mihaela Anca R
Verified | Feb 24, 2026Bucharest-Vienna
Economy
I have a complaint regarding an incident that resulted in us being unjustly denied boarding. We had purchased return tickets, checked baggage (hold luggage), priority boarding with cabin baggage and paid seat selection. At the check-in desk, we requested assistance regarding the size of one cabin bag, which was close to the permitted dimensions due to its wheels. The Help Desk staff confirmed that the bag was acceptable. However, at boarding we were refused boarding on the grounds that we allegedly refused to pay for baggage. This is incorrect. We had already paid for hold baggage and priority cabin baggage. The boarding staff stated they were not interested in the hold baggage because they could not verify it. As a direct consequence, we lost our prepaid return flight, forfeited a prepaid hotel reservation in central Vienna, and were forced to cancel two important meetings scheduled for Saturday morning. One of these meetings was with a surgeon in connection with my husband’s recent car accident and ongoing medical treatment. Additionally, although the email communication stated that the airport check-in fee was €40, we were charged €55. Our request for a company invoice was dismissed without assistance. The flight was delayed by nearly three hours without proper explanation. During this prolonged and unjustified waiting time, we were not provided with any clear information regarding the delay. My husband, who is in a medically fragile condition due to a cervical fracture sustained in a recent car accident, was forced to remain seated in the airport for almost three hours, which significantly aggravated his spinal pain and discomfort. Medical documentation can be provided to substantiate his condition. Furthermore, the behavior of one boarding staff member, who refused to identify herself, was aggressive, dismissive and humiliating in front of other passengers, police officers and security personnel. We request reimbursement of the flight tickets, checked baggage fee, the €55 airport check-in charge, the prepaid hotel accommodation, and appropriate compensation for denied boarding, delay, and the unjustified waiting time at the airport, in accordance with applicable passenger rights regulations.
- Bucharest-Vienna
- Economy
Krisztina Emese H
Verified | Feb 20, 2026Agadir-Vienna
Economy
Very very long delay. I was traveling for almost 10 hours instead of 4!
We took off with 30 mons delay, then had to land in Bratislava, where we had to wait for a bus for 3 hours to take us to Vienna. I arrived in Vienna with almost 5 hours delay.Overall
We had to land in Bratislava and wait 3 hours for a bus to take us to Vienna. I arrived in Vienna with almost 5 hours delay.
- Agadir-Vienna
- Economy
Grace Pauline K
Verified | Feb 18, 2026Tenerife-Connaught
Economy
Diverted flight to Shannon , compensation for food
We were diverted to Shannon due to poor weather conditions. We then had to wait for a bus and had to pay for food while we waited. We had 3 children with us,our food came to appt 25 euro?am I entitled to compensation?We were not given any meal voucher and had to wait for the busOverall
- Our flight was diverted to Shannon and we had to wait to get a bus down to Knock. During this time we had to have some food as we had 3 children with us. Are we entitled to compensation for this?
- Tenerife-Connaught
- Economy
- Loss: €30
- Desired solution
Anonymous member
Verified | Feb 18, 2026Limoges-Manchester
Economy
Terrible Web Site- Customer service
Went to Limoges airport on the 7th Jan then we was delayed , then later we was put on a coach to Nantes which took 5 hours, delayed at Nantes put on a plane later that night for hours , then was told the airport was shut and we had to unboard, Because it was late we had to stay in airport over night. The next day we was delayed again and eventually told at 3pm we were not flying that day the airport was shut, so if we got a hotel etc they would reimburse the costs. The next day was delayed again eventual got home late that day, When i tried to send my receipts in i got a message saying the flight was delayed due to weather and my case was closed , i have tried on line chat several time and have got no where with them , I'm still unable to submit them.Overall
- Delayed in Airport for 3 days was not helped with Hotels , was told we would have to get our own hotel and transport and send our receipts in, January 7th have been unable to submit them i have had severel attempts with chat on line still got no where wit
none at the moment
- Limoges-Manchester
- Economy
- Loss: €265
- Desired solution
Expenses reimbursement
Jose Angel D
Verified | Feb 18, 2026London-Madrid
Economy
My suitcase came completely destroyed, handles were missing and there was a handkerchief in one of the handles also missing woth 80£
- London-Madrid
- Economy
Kseniia P
Verified | Feb 12, 2026Porto-Karlsruhe/Baden-Baden
Economy
No reason given
Other flights were departure, but in the same time my flight was delayed for 3,5 hours. Ryanair said it's because airport services and declined a claim.- Porto-Karlsruhe/Baden-Baden
- Economy
Georgii L
Verified | Feb 12, 2026Porto-Karlsruhe/Baden-Baden
Economy
No reason given
Only our flight was delayed for a long time, other flights were departed meantime. Obviously problem was with aircraft or crew, not a weather or smth. But they declined a claim saying it was air control service fault- Porto-Karlsruhe/Baden-Baden
- Economy
Stephen B
Verified | Feb 9, 2026Schonefeld-London
Economy
bag checked in but flight cancelled and then no bag return!!
I checked in my bag at Berlin airport on Friday 6th Feb, waited for the plane in a queue, flight was then delayed and then at 10 minutes after it was due to take off it was cancelled, nothing from anyone at the airport, a simple message on the app. I then tried in vain to find out where my bag was with absolutely no response from anyone at the airport, so i had to leave my bag within the airport system , I then got a train from Berlin to Hamburg and a flight to Gatwick, I arrived back on Saturday early morning. I spent Saturday and Sunday trying to contact Ryanair, with no joy, they state i need to raise a baggage loss but for this i need a PIR number, this is when i report the loss to my arrival airport!!! i did not arrive at the airport as had to use an alternative flight!!! I was told that they would send an email to me as they agree they have my bag but this may be delayed as the Berlin situation as bad, but no luck on any email!!! so currently i have no bag, nothing from Ryanair,Overall
- lost my bag and cancelled flight with no further support
- Schonefeld-London
- Economy
- Loss: €500
- Desired solution
Other - I want my bag back
Anna B
Verified | Feb 9, 2026Krakow-Vienna
Economy
Unacceptable stuff at boarding deak
In the boarding desk there was an employ with number 165016380. He was really angry and demand to come in front. I put my backpack to check the measures and it fits and fine me for my very small personal bag. He start shout at me, threaten me that if i dont pay i will loose the flight etc. Also,he took me photo with the mobile because i was demanding to come someone and take place in all this situation. He was so disrespectful that he cause me panic attack. Of course the cabin crew was 10/10 as they support me and save the situation this ashole has caused. Expect that i demand to refund me i demand to take place at this situation and inform me about your next moves. I am not going to leave it like this and even i am thinking to take legal actions. Of course there are many details that i cannot write as there is world limit but i would love to contact me and inform you with every single detail what happenedOverall
- Rude stuff at boarding desk who humiliate us , threaten us and fine us for our personal small bag
- Krakow-Vienna
- Economy
- Loss: €60
- Desired solution
Simon B
Verified | Feb 8, 2026Faro-Gothenborg
Economy
Also tried to create several tickets and claims on ryanair website but they close my tickets straight away
- Faro-Gothenborg
- Economy
Mathias R
Verified | Feb 8, 2026Faro-Gothenborg
Economy
Me and my friend were on our way home from Faro. Crew of flight denied us boarding for us not having Covid tests with us. According to UK regulations at this time, there was no need for covid tests and according to Swedish law - Swedish citizens are always welcome home.
- Faro-Gothenborg
- Economy
Mahmood A
Verified | Jan 31, 2026Vienna-London
Economy
Wollten Sie mich nicht im Flug lassen?
Betreff: Denied Boarding on Flight Vienna–London – Clarification and Refund Request Dear Ryanair Customer Service, I am writing again regarding my flight from Vienna to London, on which I was denied boarding. I live in Germany and hold a German residence permit (Niederlassungserlaubnis). On the same day before my flight, I spoke with your customer service, and they confirmed that I do not need a UK visa for my trip — only my residence permit and passport. However, at the airport I was refused boarding, even though I had all valid documents as advised by your own staff. I then had to book another flight at my own expense to travel to Cologne instead. I kindly ask you to: 1. Review this incident carefully, and 2. Refund or compensate me for the denied flight, as I was following the instructions provided by Ryanair staff. I am happy to provide copies of my passport, residence permit, and booking confirmation if needed. Thank you for your attention, and I look forward to your response. Best regards, Mahmood Al-JubooriOverall
- Nicht reingelassen
- Schlechte Service
- Vienna-London
- Economy
- Loss: €300
- Desired solution
Refund
Alan F
Verified | Jan 31, 2026Schonefeld-Milano
Economy
No reason given
I arrived at Berlin airport on time (around 11:00) and was alerted by an email that the plane was going to be delayed. No one was at the gate to give any explanation; the only information I got was from the app. Even the billboards were not acknowledging any delays, only the app. I waited at the gate until 15:30 when they started boarding, but only after the boarding procedures had started, did the plane arrive at the gate. This resulted in us waiting after the ID checks for almost an hour while the plane arrived at the gate, passengers disembarked and the plane was made ready for us to actually climb onto the plane. I was sitting at my seat at 16:37, and thought we would leave soon after, so I put my phone in airplane mode. At 17:23, we still had not departed, as we had to wait for antifreeze to be applied and for the general traffic of the airport. We departed then at around 17:30. The only information we got about the delay was from the pilot, who told us during the flight that the delay was due to traffic conditions at Berlin Airport, no mention of bad weather. The flight was ok, and we landed in Milano at 18:52. Thankfully, the place I had to be at that evening was flexible, and I was able to shuffle around some things and not miss the class I had to teach, but it was not as easy as I had planned at the start. I am not satisfied with the decision, as they say that the issue at the heart of the delay was bad weather over Berlin airport, but that does not match what happened. There might not have been great weather over Berlin airport at the time of departure, but the plane that was supposed to bring us to Milan only arrived in Berlin around 16:00 (almost 3 hours after the scheduled departure time). I would have understood the excuse of bad weather over Berlin if the plane had been ready to leave but was confined to the ground by the weather, but that did not happen. I believe that the weather had nothing to do with the delay in departure.- Schonefeld-Milano
- Economy
Martin S
Verified | Jan 27, 2026Budapest-Marrakech
Economy
No reason given
Ezt írtam nekik emailben, amire még nem kaptam választ.: Dear Ryanair, I attempted to claim compensation for your flight to Marrakesh, which was scheduled to depart at 14:15 on January 13. Boarding the aircraft was on time—we were seated by 2:15 PM—when it was announced that we could not depart on schedule due to a technical fault. On the plane, the crew cited a technical issue, not the weather! If weather had been the problem, we wouldn’t have boarded at all, and we wouldn’t have had to wait more than 4 hours on board without food or drink. I kindly request that you re-examine the exact cause of the delay, as the technical fault was repeatedly announced on board and caused the ongoing delays! They even called an engineer to the aircraft because there was a problem with it! I purchased 2 tickets for this flight, so according to your regulations, I am entitled to 2 x €400 in compensation! Thank you in advance for your response! Best regards, Szerencsés Martin- Budapest-Marrakech
- Economy
Ann M
Verified | Jan 25, 2026Rome-Budapest
Economy
Ignoring substance of request
Won’t send document I need to collect compensation from my private insurance for a missed flight caused by hospitalization. Repeated identifies my case is resolved because they gave me a link to missed flight confirmation. Then they tell me I can only complain once in 24 hoursOverall
- Customer service does not read rquest
- Rome-Budapest
- Economy
- Desired solution
Other - Document verifying I was not refunded or credited for missed flight
Mateusz Z
Verified | Jan 24, 2026Krakow-Malaga
Economy
Today we finally collected our baggage from the airport — four days after landing. During this entire period we were left in an extremely difficult situation, caused solely by the mishandling of our luggage. Because all our essential items were packed in the checked baggage (which we considered the safest option), we were left without any documents, payment cards, and important personal items. This included our ID documents, bank cards, and driving licence, as well as clothing and toiletries. As a result: • We had no access to our funds apart from very basic cash. • We were unable to rent a car, as our driving licence was inside the missing baggage. • We were forced to use taxis for necessary travel. • At the airport we were instructed to arrange accommodation and to purchase essential items, and we were explicitly advised to keep all receipts for reimbursement. To make matters worse, for several days we received no clear information in Málaga. We were repeatedly misled and forced to travel to the airport multiple times trying to locate the baggage — still without access to our cards or documents, because they were inside the luggage that Ryanair had lost. This situation was handled in an unacceptable and unprofessional manner. We were treated extremely poorly, and the lack of assistance significantly increased both our costs and stress. Attached, I am sending the invoices/receipts for the expenses we incurred due to this incident. I expect immediate reimbursement of all costs resulting from your failure to deliver our baggage on time. We also hold the original physical receipts for every purchase. Additionally, please confirm whether the costs of forced accommodation in two different locations will be reimbursed, as we were instructed to arrange overnight stays due to the lack of documents (including the driving licence) — which we packed in our luggage for safety, trusting it would be handled responsibly. Please also note that this was a business trip (planned for 01/01/2026 to 13/01/2026). The disruption caused material losses and forced us to reorganize professional obligations. In short, our company has also suffered losses as a direct result of this incident. I request: 1. Written confirmation that all attached expenses will be reimbursed, 2. Clear instructions regarding the reimbursement process and expected timeline, 3. Confirmation regarding reimbursement for accommodation and additional travel to/from the airport. I expect your prompt response and immediate action. Mateusz Zachara and Patrycja Burliga
- Krakow-Malaga
- Economy
Αντρεασ Κ
Verified | Jan 23, 2026Paphos-Thessaloniki
Economy
I am writing to formally submit a complaint regarding unprofessional and inappropriate behavior by a staff member during my flight from Paphos to Thessaloniki on 23/01, scheduled at 06:00, under booking reference TQUIMY. The incident took place at Exit/Gate 2, where a female staff member of foreign origin behaved in a highly unacceptable manner. She was mocking and shouting at passengers, creating a tense, stressful, and unpleasant environment. Her behavior was clearly unprofessional and does not reflect the standards of respect, courtesy, and customer service expected from airline and airport personnel. As a passenger, I find it completely unacceptable to be addressed with irony and raised voice, especially in an airport setting where calmness, professionalism, and respectful communication are essential for both passenger experience and overall safety. I kindly request that this incident be thoroughly investigated and that I be informed of the actions taken. I sincerely hope that appropriate measures will be implemented to ensure that such behavior does not occur again in the future. Thank you for your time and attention. I look forward to your response.
- Paphos-Thessaloniki
- Economy
Νικολέττα Κ
Verified | Jan 23, 2026Paphos-Thessaloniki
Economy
Dear Sir or Madam, I am writing to formally submit a complaint regarding unprofessional and inappropriate behavior by a staff member during my flight from Paphos to Thessaloniki on 23/01, scheduled at 06:00, under booking reference TQUIMY. The incident took place at Exit/Gate 2, where a female staff member of foreign origin behaved in a highly unacceptable manner. She was mocking and shouting at passengers, creating a tense, stressful, and unpleasant environment. Her behavior was clearly unprofessional and does not reflect the standards of respect, courtesy, and customer service expected from airline and airport personnel. As a passenger, I find it completely unacceptable to be addressed with irony and raised voice, especially in an airport setting where calmness, professionalism, and respectful communication are essential for both passenger experience and overall safety. I kindly request that this incident be thoroughly investigated and that I be informed of the actions taken. I sincerely hope that appropriate measures will be implemented to ensure that such behavior does not occur again in the future. Thank you for your time and attention. I look forward to your response.
- Paphos-Thessaloniki
- Economy
Νικολεττα Κ
Verified | Jan 23, 2026Paphos-Thessaloniki
Economy
Προσωπικό αντιεπαγγελματικό.
Dear Sir or Madam, I am writing to formally submit a complaint regarding unprofessional and inappropriate behavior by a staff member during my flight from Paphos to Thessaloniki on 23/01, scheduled at 06:00, under booking reference TQUIMY. The incident took place at Exit/Gate 2, where a female staff member of foreign origin behaved in a highly unacceptable manner. She was mocking and shouting at passengers, creating a tense, stressful, and unpleasant environment. Her behavior was clearly unprofessional and does not reflect the standards of respect, courtesy, and customer service expected from airline and airport personnel. As a passenger, I find it completely unacceptable to be addressed with irony and raised voice, especially in an airport setting where calmness, professionalism, and respectful communication are essential for both passenger experience and overall safety. I kindly request that this incident be thoroughly investigated and that I be informed of the actions taken. I sincerely hope that appropriate measures will be implemented to ensure that such behavior does not occur again in the future. Thank you for your time and attention. I look forward to your response.Overall
- Κακή εξυπηρέτηση
- Κανένα
- Paphos-Thessaloniki
- Economy
Rebeka K
Verified | Jan 22, 2026Dublin-Malta
Economy
Unjustified baggage fee charged under pressure
Dear Ryanair Customer Service Team, I am writing to complain about a very distressing experience with ground staff at Dublin Airport on 20 November at gate 110. I arrived at the gate on time. After waiting in a long queue, I placed all my belongings into one backpack that I had already paid for. The backpack fit perfectly into the Ryanair baggage size checker and fully complied with your rules. Despite this, a female member of ground staff told me there was a problem because I was wearing “too many layers of clothing”. I was informed that I must pay 60 EUR or I would miss my flight, as the gate was about to close. This was said repeatedly and I was put under extreme pressure. I tried to defend myself and showed that my backpack met the size requirements, but I was told again that I either pay or the plane would leave without me. For personal reasons, missing the flight was not an option. I felt trapped, intimidated and had no real choice. I paid the 60 EUR under duress. As a result of this interaction, I was emotionally overwhelmed. I was crying on board the aircraft and in significant distress. The cabin crew were kind and supportive, and after I explained what had happened, they advised me to contact Customer Service. I strongly believe this charge was unjustified. Wearing winter clothing should not be a reason for additional fees. The way I was treated left me feeling humiliated, powerless and deeply shaken. I ask Ryanair to investigate this incident, review the conduct of the staff involved and consider a refund of the 60 EUR. I would also appreciate a formal response. Sincerely, Rebeka KadahováOverall
- An unauthorized fee of €60 was charged under duress, even though I complied with the baggage rules.
- Cabin crew was nice
- Dublin-Malta
- Economy
- Loss: €60
- Desired solution
Päivi L
Verified | Jan 21, 2026London-Helsinki
Economy
Joustamaton asiakaspalvelu matkatavaroiden kanssa
Dear Ryanair Customer Service, I am writing regarding my return flight from London Stansted to Helsinki (flight FR2344) on Monday, 19 January 2026, departing at 06:20 and arriving at 11:30. I was travelling with hand luggage only: a backpack measuring approximately 20 × 30 × 40 cm and weighing around 6 kg. On the return journey, my backpack was measured at the gate and I was informed that it exceeded the permitted size. We attempted to explain that the bag had been packed in a hurry and that by rearranging its contents, it would easily have met the required dimensions. The backpack contained mainly clothing and toiletries and would have compressed to fit under the seat without issue. Unfortunately, we were not permitted to repack it. As a result, I was required to pay an additional €70 fee for the bag to be placed in the hold. The staff member explained that this was a reduced fee as I was returning home and that the charge applied only to a one-way flight. However, according to Ryanair’s published price list, the fee for a return flight appears to be €14–16. In addition, I was seated in the emergency exit row, and the backpack would have fitted easily in the cabin storage. I feel that this charge was unreasonable under the circumstances and that the situation was handled unfairly. I kindly request a refund of the €70 fee. Aside from this issue, the flights themselves were very pleasant, and we thoroughly enjoyed both the journey and the trip overall. Thank you for your time and consideration. I look forward to your response. Kind regards, Päivi LappalainenOverall
- lisähinta matkatavaroista
- London-Helsinki
- Economy
- Loss: €70
- Desired solution
Emanuele G
Verified | Jan 20, 2026Stockholm-Bergamo
Economy
We were not given any food whatsoever, no food, no hotel, I had to sleep on the floor of the airport for one night. We were first promised an hotel, but that offer was quickly withdrawn and we were told that we did not have right to any hotel or food vouchers, etc.. all these kind of things that, instead, the paperwork they gave us said that we were entitled to receive. The only amount of money that was reimbursed to me was the cost of the original flight: 124.28 Euros, which was paid back on the 29th of the December. Also, I had to book the flight to Bergamo myself because they told me and the other fellow passengers that they couldn't do it themselves because it was likely that the situation would have repeated itself again, on other words, that Ryanair had sold more ticket than they could and the aircraft that was available for flying that route was smaller than the one originally planned (that was the excuse). All in all, myself and my fellow passengers (there were quite a few of us on that night, I didn't know them before, but I met them there) were also treated in an unpleasant way by the handling company in Stockholm. It was a terrible experience.
- Stockholm-Bergamo
- Economy
Agnieszka G
Verified | Jan 15, 2026Wroclaw-Agadir
Economy
No reason given
The flight was delayed over 4 hours and all this time was spent inside the aircraft at the departure airport. Not even water was offered. The arrival time was around 2:40pm instead of the scheduled 10:20am. When trying to submit a compensation claim with the airline directly, the auto response stated that the reason for the delay were weather conditions which is simply not true as every other flight around our scheduled departure time left on time which can be easily checked.- Wroclaw-Agadir
- Economy
Alan H
Verified | Jan 13, 2026Newcastle-Malta
Economy
Disgraceful ryanair service
I was charged £60 extra because I had a 10k case that I'd mistakenly booked into the hold and paid £44.99 for and had the privilege of carrying it down to the plane to hand it to a baggage handler as well as being 1 and a half hour delay and then being told there was no hot food available not even a half decent serviceOverall
- Charged £60 for a 10k case that I'd paid £44.99 to check in to the hold by mistake and when I got to boarding desk was charged £60 for the privilege of carrying my own case down to the plane a plane that was half empty and plenty room to put it in a
- Newcastle-Malta
- Economy
- Desired solution
Refund
Nadine Z
Verified | Jan 10, 2026Manchester-Malta
Economy
the plane was overbooked. with the consequence that me and my son were denied boarding. my husband had no other choice but to board the plane and they told us there are no volunteers so you have to find alternative. we had to book Easyjet flights to come back to Malta. ruined our holiday since as a family we had to travel alone. I've spent extra money to buy food and drink. Lost an important meeting in Malta. this is unacceptable. trying to contact Ryanair but to no avail. i want compensation and refund for all of this. tks. hope you can help me
- Manchester-Malta
- Economy
Sercan S
Verified | Jan 9, 2026Gerona-Brussels
Economy
Technical problems
Dear Ryanair Team, On 5 January 2026, I/we were booked on flight FR1671 from Girona (GRO) to Brussels Charleroi (CRL), scheduled to depart at 20:45. Booking Reference: V5H9SX As required by Ryanair's check-in policy, we arrived at the airport more than 2 hours before the scheduled departure time. This resulted in us waiting at the airport for over 7 hours in total due to the subsequent disruption. We received no proper notification or updates from Ryanair staff throughout the evening. There were no Ryanair representatives present at the airport to assist passengers. We were kept waiting until around midnight with minimal information. Only one late email arrived, initially informing us that the flight was rescheduled to 08:30 the next morning. Later, the flight disappeared from the Ryanair app, leading us to believe it had been cancelled. Approximately one hour later, airport security personnel (not Ryanair staff) came and informed us that the flight had been further delayed to noon the following day. They stated that a hotel would be arranged for passengers. During the long wait at Girona airport at night, almost all shops and restaurants were closed. Ryanair provided only a €4 voucher per passenger for meals/refreshments, which was insufficient – we could only buy a coffee with it, nothing more substantial. Although a hotel was eventually provided, we had to wait until approximately 2 AM for transportation – no transfer was organised by Ryanair. As a result, we were forced to take taxis to the hotel at our own expense. In the morning, no return transfer was arranged either, so we again had to take taxis back to the airport. We had specifically chosen this Ryanair flight because direct flights to Karlsruhe (our final destination in Germany) were significantly more expensive. We planned to continue our journey from Brussels Charleroi to Karlsruhe via Flixbus immediately after arrival. Due to the major delay (over 12 hours arrival delay), we missed all possible Flixbus departures that day. As a direct consequence, we were forced to stay an additional night in Charleroi and purchase accommodation at our own expense (receipts/proof attached). We also had to buy new Flixbus tickets for the next day (proof of missed original tickets and new purchases attached). This disruption caused significant inconvenience, including prolonged waiting without assistance, lack of timely information, insufficient meal vouchers, and failure to provide proper care (hotel transfers and adequate refreshments) as required under EU Regulation 261/2004. I believe this was due to operational reasons within Ryanair's control (such as scheduling, crew or aircraft issues) and not extraordinary circumstances. Therefore, I/we request: • €250 compensation per passenger under EU261/2004 for the arrival delay exceeding 3 hours (flight distance under 1,500 km). • Full reimbursement of additional expenses incurred: taxi fares (to/from hotel), extra night accommodation in Charleroi, new Flixbus tickets, and any additional meals/snacks during the extended wait (receipts and proofs attached). Additional reasonable expenses incurred (due to insufficient care provided by Ryanair): - Meals and refreshments at Girona airport and hotel: EUR1.50 (vending machine, 06/01/2026) EUR9.55 (salad, airport restaurant, 05/01/2026) EUR13.00 (food items, WHSmith airport shop, 06/01/2026) EUR8.70 (snacks and drinks at Eden Park Hotel, 06/01/2026) EUR13.00 (food items, WHSmith airport shop, 05/01/2026) EUR4.49 (food items, WHSmith airport shop, 05/01/2026) - Taxis to/from Eden Park Hotel: €15.00 (taxi receipt) €15.00 (additional taxi for airport/hotel transfer) - Missed original Flixbus tickets: €58.15 total for 2 passengers (Booking #3317344440) - Additional overnight accommodation in Brussels Charleroi: €102.98 (hotel invoice, 1 night) - New replacement Flixbus tickets for 7 January (receipts attached) Thank you for processing this claim promptly. Best regards, Hanne sena dalkilic +491633631048 hannesenadalkilic@gmail.com- Gerona-Brussels
- Economy
Hanne Sena D
Verified | Jan 9, 2026Gerona-Brussels
Economy
Technical problems
My communication message : Dear Ryanair Team, On 5 January 2026, I/we were booked on flight FR1671 from Girona (GRO) to Brussels Charleroi (CRL), scheduled to depart at 20:45. Booking Reference: V5H9SX As required by Ryanair's check-in policy, we arrived at the airport more than 2 hours before the scheduled departure time. This resulted in us waiting at the airport for over 7 hours in total due to the subsequent disruption. We received no proper notification or updates from Ryanair staff throughout the evening. There were no Ryanair representatives present at the airport to assist passengers. We were kept waiting until around midnight with minimal information. Only one late email arrived, initially informing us that the flight was rescheduled to 08:30 the next morning. Later, the flight disappeared from the Ryanair app, leading us to believe it had been cancelled. Approximately one hour later, airport security personnel (not Ryanair staff) came and informed us that the flight had been further delayed to noon the following day. They stated that a hotel would be arranged for passengers. During the long wait at Girona airport at night, almost all shops and restaurants were closed. Ryanair provided only a €4 voucher per passenger for meals/refreshments, which was insufficient – we could only buy a coffee with it, nothing more substantial. Although a hotel was eventually provided, we had to wait until approximately 2 AM for transportation – no transfer was organised by Ryanair. As a result, we were forced to take taxis to the hotel at our own expense. In the morning, no return transfer was arranged either, so we again had to take taxis back to the airport. We had specifically chosen this Ryanair flight because direct flights to Karlsruhe (our final destination in Germany) were significantly more expensive. We planned to continue our journey from Brussels Charleroi to Karlsruhe via Flixbus immediately after arrival. Due to the major delay (over 12 hours arrival delay), we missed all possible Flixbus departures that day. As a direct consequence, we were forced to stay an additional night in Charleroi and purchase accommodation at our own expense (receipts/proof attached). We also had to buy new Flixbus tickets for the next day (proof of missed original tickets and new purchases attached). This disruption caused significant inconvenience, including prolonged waiting without assistance, lack of timely information, insufficient meal vouchers, and failure to provide proper care (hotel transfers and adequate refreshments) as required under EU Regulation 261/2004. I believe this was due to operational reasons within Ryanair's control (such as scheduling, crew or aircraft issues) and not extraordinary circumstances. Therefore, I/we request: • €250 compensation per passenger under EU261/2004 for the arrival delay exceeding 3 hours (flight distance under 1,500 km). • Full reimbursement of additional expenses incurred: taxi fares (to/from hotel), extra night accommodation in Charleroi, new Flixbus tickets, and any additional meals/snacks during the extended wait (receipts and proofs attached). Additional reasonable expenses incurred (due to insufficient care provided by Ryanair): • Meals and refreshments at Girona airport and hotel: EUR1.50 (vending machine, 06/01/2026) EUR9.55 (salad, airport restaurant, 05/01/2026) EUR13.00 (food items, WHSmith airport shop, 06/01/2026) EUR8.70 (snacks and drinks at Eden Park Hotel, 06/01/2026) EUR13.00 (food items, WHSmith airport shop, 05/01/2026) EUR4.49 (food items, WHSmith airport shop, 05/01/2026) • Taxis to/from Eden Park Hotel: €15.00 (taxi receipt) €15.00 (additional taxi for airport/hotel transfer) • Missed original Flixbus tickets: €58.15 total for 2 passengers (Booking #3317344440) • Additional overnight accommodation in Brussels Charleroi: €102.98 (hotel invoice, 1 night) • New replacement Flixbus tickets for 7 January (receipts attached) Thank you for processing this claim promptly. Best regards, Hanne sena dalkilic +491633631048 hannesenadalkilic@gmail.com- Gerona-Brussels
- Economy
Roni N
Verified | Jan 8, 2026Dublin-Malta
Economy
Staff were extremely rude and threatened us that unless we pay they would not let us on the flight that was already paid for
- Dublin-Malta
- Economy
Anonymous member
Verified | Jan 8, 2026Dublin-Malta
Economy
Ryanair staff scammed me out of my money
My self and my family booked a flight to ireland for christmas. I paid extra for the family plan were i had a 20kg suitcase and 4 10kg bags. When leaving Ireland to return home We went to the check in desk in the airport, we were told that the 10 kg bags could not go under the plane, We have to bring them on the plane. I questioned this as it clearly showed check in bags on my boarding pass. The ryanair staff advised me if i wanted to check my bag in then I would need to pay additional charges. Leaving me with no option but to bring the bags to my gate. Only for the gate staff to be extremely rude, dismissive and extremely unprofessional. We were then stopped from boarding the plane until we paid 240 euro which we did not have as i already paid 1600 in total for the flight and bags. They slammed the door and said to my daughters. "well i guess you are not going home" causing my daughter to start crying. We were also told to hurry up and make calls as they had places to be. When we asked for a manager they told us no. They took our passports and refused after numerous attempt to return them. Only returned them when we managed to get the money. Plan and simple we were scammed. The women in the check in desk and the 2 women at the gate scammed us of £240. When we mentioned that we were not allowed to check our bags. That the women at check in refused. they called us liars only to then say the women we talked to had already finished her shift. Proving that they worked together to scam us. When i questioned how they knew which women we spoke to or how they knew she was finished her shift they refused to answer the questions, Only saying pay now hurry up. Honestly the worst experience i have ever faced at an airport. I have tried to raise numerous complaint with ryanair but they refused to answer my questions and keep pawning me off with automated messagesOverall
- Scammed out of money but Ryanair staff
- Dublin-Malta
- Economy
- Loss: €240
- Desired solution
Refund
Nadine Z
Verified | Jan 7, 2026Manchester-Malta
Economy
Me and my son were denied boarding on 29th December since flight was overbooked. It can be seen on boarding ticket that no seats were assigned to us. as a consequence my husband had to travel alone back to Malta. this ruined my holiday. I had to find alternative flights on the same day . booked easy jet which costed over 500 euros. we had to buy food as well. however I do not have any receipts.
- Manchester-Malta
- Economy
Vasileios A
Verified | Jan 7, 2026Thessaloniki-Budapest
Economy
Influence by other flights
The original scheduled departure time of my flight was 22:20. We were first notified that the flight was delayed to 23:40, then received another notification that it was delayed to 01:50. After that, we were informed of a further delay to 02:15. Shortly afterward, we received a final notification stating that the flight was delayed overnight and rescheduled to depart at 10:20 the following morning. The airline provided hotel accommodation for the night; however, it took several hours to organize transportation. As a result, we did not arrive at the hotel until approximately 04:00 in the morning. We were then transported back to the airport at around 07:00 for the rescheduled flight. Overall, the delay exceeded 12 hours and caused significant inconvenience and loss of rest. The airline officially stated that the reason for the delay was adverse weather conditions. However, this explanation does not appear to be accurate. We later learned that the aircraft operating our flight had experienced multiple delays earlier in the day on its rotations (including Brussels–Budapest and Budapest–Brussels, followed by Budapest to Greece). These accumulated delays ultimately resulted in the flight crew exceeding their permitted working hours, after which the crew stopped working. This indicates that the delay was caused by operational and crew scheduling issues rather than extraordinary weather circumstances.- Thessaloniki-Budapest
- Economy
Novruz M
Verified | Jan 2, 2026Barcelona-Riga
Economy
Technical problems
Firstly - Ryanair has deleted my support case from my profile, I cannot find it. I have opened 3 cases, have emails but cannot upload them here. 1. case no: 64868983 2. case no: 64868489 3. case no: 64685036 Secondly, I have contacted AIRHELP before, but this week they have told me they have closed legal issues in Latvia, therefore I hope you will be able to help. Although until this week, they were very confident that the case will win Lastly, I uploaded all the documents I have submitted to them, what I remember from the flight is when we boarded head of cabin crew informed us that, the reason for delay was on the inbound flight from Riga to Barcelona, plane had malfunction and then had to stop in Poland to fix the issue, due to inbound flight was late, as we were supposed to board same plane, we had to wait more than 3 hours. We arrived at the final destination at 17:06. The reason for delay was Plane's malfunction. Airline provided 4 euros coupons for each of us. Inconvenience for us was waiting there for 3+ hours, spending extra to eat, I provided the receipts, considering my wife was pregnant and it was early morning flight (we came from Mallorca and had waiting time anyways. If needed you can contact me and I will provide extra details.- Barcelona-Riga
- Economy
Éva K
Verified | Jan 1, 2026Budapest-Naples
Economy
Több felületen is próbáltam elérni őket, ide csatolom levelem amit nekik címeztem eddig sikeertelenül, benne részletesen a történetekkel. Dear Ryanair Customer Service, Booking reference: SWKIXR/VP27JB Passenger name: Eva Kalomista/ID:511814VE Flight date: 29DEC25 13:40 Route: BUDAPEST-NAPLES I am writing to submit a formal complaint and to request a refund and compensation regarding my booking. On the day of travel, my mother was denied boarding due to flight overbooking, despite having a valid booking and arriving at the airport on time. She did not voluntarily give up her seat. This situation caused significant inconvenience and financial loss for us. We had pre-booked accommodation in Naples and planned our holiday accordingly. Due to the denied boarding, our trip was completely disrupted and could not take place as planned. I will attach all relevant documents to this email, including: proof of payment for the Ryanair flight, the booking confirmation email received at the time of purchase, the boarding pass, accommodation invoices (Booking.com), and all related payment receipts. Despite having the booking confirmation email, the reservation cannot be found on Ryanair’s official website using the booking reference. However, I am able to provide multiple documents proving that the booking and travel existed. As Ryanair was unable to provide an alternative flight for the following day, we were forced to purchase replacement tickets with another airline (Wizz Air Hungary). I therefore request reimbursement of these additional ticket costs as well. Based on the above, I hereby formally request: a full refund of the unused Ryanair ticket, EU261/2004 compensation of 250 EUR per passenger for denied boarding due to overbooking, reimbursement of the accommodation costs, reimbursement of the replacement flight tickets purchased with another airline. Please inform me if you require any further information or documentation. I look forward to your prompt response. Kind regards, David Pinter +36 30 4985589 pinyo14@gmail.com
- Budapest-Naples
- Economy
Fahad A
Verified | Dec 29, 2026London-Copenhagen
Economy
Incorrect baggage charge – £60 charged despite prepaid 10kg and 20kg bags
I had paid in advance for both of my bags: one 20 kg checked bag and one 10 kg bag. At check-in, my 20 kg bag was checked in without any issue, and nothing was mentioned about my 10 kg bag. When I later proceeded to boarding, a staff member informed me that my 10 kg bag had to be checked in and demanded payment. When I asked for assistance and explained that I had already paid for both bags, the staff member was rude, refused to help me, and walked away. I was then told that I had to pay £60, despite having already paid for both bags in my booking. I had no choice but to pay in order to travel. This charge was incorrect and not in line with Ryanair’s baggage policy. I am requesting a full refund of the £60 and a review of the staff member’s conduct. The staff member was a woman working at the boarding gate. She was unhelpful, dismissive, and refused to assist me when I asked for help.Overall
- dålig kundservice och hjälp
- London-Copenhagen
- Economy
- Loss: €60
- Desired solution
Fahad A
Verified | Dec 29, 2026London-Copenhagen
Economy
Incorrect baggage charge – £60 charged despite prepaid 10kg and 20kg bags
I had paid in advance for both of my bags: one 20 kg checked bag and one 10 kg bag. At check-in, my 20 kg bag was checked in without any issue, and nothing was mentioned about my 10 kg bag. When I later proceeded to boarding, a staff member informed me that my 10 kg bag had to be checked in and demanded payment. When I asked for assistance and explained that I had already paid for both bags, the staff member was rude, refused to help me, and walked away. I was then told that I had to pay £60, despite having already paid for both bags in my booking. I had no choice but to pay in order to travel. This charge was incorrect and not in line with Ryanair’s baggage policy. I am requesting a full refund of the £60 and a review of the staff member’s conduct. The staff member was a woman working at the boarding gate. She was unhelpful, dismissive, and refused to assist me when I asked for help.Overall
- dålig kundservice och hjälp
- London-Copenhagen
- Economy
- Loss: €60
- Desired solution
José C
Verified | Dec 28, 2026Еindhoven-Faro
Economy
FAOFR13945/27DEC25/2315GMT
The lock on my new suitcase is broken when i was coming back to Faro airport,só i want my money back(35€) ir a new similar suitcase. Thanks.Overall
- Dammage bagage
- Еindhoven-Faro
- Economy
- Loss: €35
- Desired solution
Carmela D
Verified | Dec 21, 2025Dublin-Venice
Economy
Unfair €60 cabin baggage charge (14 dic Dublin–Venice 15:50)
Dear Ryanair Customer Service, I am writing to formally complain about an unjust €60 charge applied to my booking for small cabin baggage on my flight from Dublin to Venice, departing at 15:50 on 14 December. The cabin bag I was carrying was the same bag used on my outbound flight, which was accepted without any issue by Ryanair staff. The bag had not been changed in size or content in any way. At the boarding gate in Dublin, I was not allowed to try fitting the bag a second time in the baggage sizer. Instead, the ground hostess explicitly instructed me to go immediately to pay the €60 fee, without any further verification or opportunity to comply. After the payment was made, the same backpack was accepted on board without any modification, and it fit correctly under the seat in front of me, in full compliance with Ryanair’s small cabin baggage policy. This clearly demonstrates that the charge was unnecessary and unjustified, as the bag was suitable for travel regardless of the payment. I paid by credit card, under protest and solely in order not to miss the flight. I also wish to highlight that several other passengers on the same flight were subjected to the same treatment, indicating a pressured and systematic approach rather than a fair individual assessment. I therefore kindly request: a full refund of the €60, and clarification regarding the procedures adopted at Dublin Airport on 14 December, as well as the inconsistency in the application of Ryanair’s cabin baggage rules. I trust Ryanair will review this matter carefully and ensure fair and uniform treatment of passengers. Best regards Carmela Maria De tomaOverall
- Hostess da terra check-in scortese
- Dublin-Venice
- Economy
- Loss: €60
- Desired solution
Mihaela-Olivia G
Verified | Dec 20, 2025Vienna-Bucharest
Economy
Dear ladies and gentlemen, My name is Olivia Georgescu 20.09.1976. I am a passenger on Rynair flight 678 on the Vienna-Bucharest route on December 15, 2025, and I want to describe a situation I encountered at Vienna Airport. I purchased a priority package with 2 pieces of luggage, a backpack and a handbag, perfectly compliant with the dimensions required and imposed by the airline. However, at the check before boarding, I was not allowed to pass with one of my bags. The Ryanair representative told me it was too large, that it would not fit in the overhead compartment, and that someone would take it and put it in the hold, which was completely untrue. The luggage met the required dimensions, fit in the baggage compartment, and I even brought it on the plane, where it easily fit in the overhead compartment without any problems. I was not allowed to board until I paid 75 EUR, which could only be paid by card and not cash, which does not obligate all of us to have a card.Please allow me an email address where I can attach proof of photos with my luggage and proof that this luggage boarded the plane with me and fit in the overhead compartment without any problems. The flight attendants said the luggage was fine and the issue needs to be resolved here.Please clarify for me why I was forced to pay this amount of 75 euros, even though I followed the required conditions. I mention that the luggage was roughly scanned by your representative from Vienna, who was very verbally aggressive, refused to provide his name, citing personal data protection law. If it were a matter of fairness, all the luggage of all the passengers on that trip should have been measured, but the decision was entirely up to him, and he simply told me that either I pay or I don’t travel. Even if I had exceeded by 1 cm, it would have been explained and shown to me that it doesn’t fit in the plane, but no one else took my checked luggage, and it fit in the plane. Please check this whole situation; I will also file a complaint with the consumer rights authorities, but I also need an initial point of view from Ryanair.
- Vienna-Bucharest
- Economy
Feras A
Verified | Dec 17, 2025Aqaba-Cologne
Economy
No reason given
At that same time there were another flights from Aqaba (Royal Jordanian Airlines and Turkish Airlines) and no flights had been cancelled but Ryanair denied that- Aqaba-Cologne
- Economy
Sylvia M
Verified | Dec 16, 2025Manchester-Alicante
Economy
No reason given
Arrived at Manchester airport 8am and the board already showed that my 11am flight was delayed until 17.50pm. My husband was going to collect me in Alicante but I had to call him because he can’t drive in the dark. I was going to get the bus. I kept on checking the boards for any updates only to find that in the afternoon they had added another hour so now departure was 18.50, arriving in Alicante 22.45pm, the last bus is 10pm so I had to get a taxi. I spoke to an airport handler asking why we were the only flight having such a long delay and he said the plane would probably be having a problem elsewhere. All through the day other flights were leaving on time. I tried to go to the Ryanair desk several times but it was never manned. I also didn’t receive any updates only my Ryanair app.I did see something flash up on my screen about drink and food vouchers late afternoon, but when I tried to look in detail it had disappeared. I spoke to a Ryan air bot today, but they just sent me a link, then it took me to the screen that I always have problems with. I have receipts and proof of taxi payment but some are in € and some in £ and I can’t find a way to split it on your page.- Manchester-Alicante
- Economy
Mariana P
Verified | Dec 16, 2025London-Porto
Economy
Dear Air Advisor, I am submitting this formal complaint regarding a serious failure in the Stansted Airport departure information system on 5 December 2025, which caused me to miss my flight from London Stansted to Porto scheduled for 06:00. I arrived at the airport at 04:00 and remained in the central departures area monitoring the information screens. The screens clearly stated that the gate number would be available at 05:10. However, even after that time, and right up until the scheduled departure, no gate number was ever displayed. The screens remained stuck on the generic “Relax” message, and there were no updates or alerts whatsoever. There were also no audio announcements. Other flights were being called on the loudspeakers normally, but ours was completely ignored. My travel companion and I stayed attentive the entire time, yet the airport provided no communication. Several other passengers for the same flight experienced exactly the same issue. This was not an isolated mistake — it was a system-wide operational failure affecting multiple customers. Because there was no gate information on the screens or through announcements, we only realised the gate had closed after it was too late. As a result, I missed the flight and was forced to pay £100 to transfer my ticket to the next available flight. This situation caused financial loss, stress, and significant disruption to my travel plans. Given that the failure was entirely the airport’s responsibility, I expect to reimburse not only the £100 paid for the ticket transfer but also the full value of the original missed flight, as it was not my fault in any way. Had accurate gate information been displayed or announced, none of this would have occurred. I request a prompt response and a full resolution. Sincerely, Mariana Costa Pinto and Catarina Marques
- London-Porto
- Economy
Carrie T
Verified | Dec 15, 2025Tenerife-Edinburgh
Economy
I was ill with tonsillitis, and my foot had a blister, they said I was drunk when I was not. They made me and others lie outside in the cold from 1-4am. I’m having to get antibiotics and a sick line to cover being off work.
- Tenerife-Edinburgh
- Economy
Jorden H
Verified | Dec 10, 2025Schonefeld-Chicago
Economy
On October 17th 2025 I booked a two segment flight departing on October 18th, 2025 from Berlin to Chicago with Booking.com (Customer Reference: 40-809629670). The first flight was meant to be a Ryan Air flight from Berlin to Dublin (Booking Ref: WWEJQB). Due to declining mental health it was imperative that I try to fly back to the states to be with my family as soon as possible. I purchased insurance in case something were to happen or go wrong (xcover.com) but they up to this point have refusesed to accept the claim. I arrived at the airport with my passport and Booking.com reference number when I was informed by RyanAir that they would not issue me a physical boarding pass. No where in my original booking with booking.com was it stated before I bought the ticket that I would not be able to print a paper ticket at the airport. I did not have data on my phone, so was unable to download a digital ticket. I tried to reason with the woman at the check in counter but she said there was nothing she could do and refused to help. This caused me to miss my Flight from Berlin to Dublin and also miss my next flight from Dublin to Chicago. I have been in contact with both Ryanair and booking.com for the past weeks trying to get a refund on these flights (even partial). They have stated they cannot do this and it is out of their control. What I find most disturbing is that I paid for insurance because of my declining mental health, and instead was met with the inability to even check in to the flight, turned away, and forced to buy a new ticket completely out of pocket. I purchased insurance in case something were to happen or go wrong (xcover.com) but they up to this point have refusesed to accept the claim. After not reaching a resolution with booking.com and Xcover I contacted my bank (Wise) to Issue a chargeback. They then suggested that I reach out to you to see what rights I have (email attached). After contacting both booking.com and xcover.com I am left with no other choice but to report this transaction as I was sold a product I was unable to use and was not informed at purchase that I would need to have a digital ticket. If this was the case I would have NEVER bought the ticket from booking.com to begin with. I would greatly appreciate if there is anything you can do to help me with receiving some sort of refund or chargeback as the cost I paid for this flight was extremely expensive and I have extremely limited resources at the time being. If you need any further information I would be happy to submit it. Thank you very much for your time and appreciate any help you can provide in resolving this matter.
- Schonefeld-Chicago
- Economy
Anonymous member
Verified | Dec 10, 2025Dublin-Bucharest
Economy
No words other than evil inhumanity towards a mother and 1 year old
What started off as a suprise family trip with my partner and 1 year old daughter ended in racism, degrading behaviour, and complete inhumanity shown towards us which also led to me trembling and my daughter having to suffer an additional 30+ minutes (actual time) in a yellow/orange wind warning storm on a tarmac waiting to board the planes steps with 100+ passengers ahead of us. We booked our tickets for Bucharest to suprise family, it was a late flight travelling with a 1 year old daughter. Everything was fine until we get to the gate waiting to board. We have our cabin approved pram and priority boarding (infant on lap). The male gate agent starts boarding priority- We wait our turn and he asks us "Are we ok" in an already hostile attitude, I go to give him my boarding pass and he demands I dont have priority I replied I do and tried to explain "I have the pram and infanton lap.." usually board first and wanted to say I have the priority boarding pass but he cuts me off and tells me I dont have priority with no interest to listen to me and covers his hand on the system that would scan my boarding pass. He then continued to tell me to join the bottom on the queue he needs to board priority first. At this point I was so confused as we've travelled before and I'm travelling with an infant and a priority boarding pass, the ease of being able to board within the very first group is highly beneficial for many reasons when you have an infant a baby bag a cabin pram etc so we plan for this and not to mention travelling with an infant and priority boarding pass yes we get to board as an aviation standard. I joined the queue very degraded and at this point I could hear him say that I need to check my attitude, I had no attitude. I get to board after being half way within the priority queue as passengers agreed with us let us join halfway and another mother who was also waiting behind us at the top to be told to go to the back..and I ask him when did it change it's usually priority for infants, again I'm cut off again told I don't have priority all this time while he hasn't checked my pass. He wasn't listening to me so my partner took out his phone to show my pass - yes I have priority (even though I clearly have a 1 year old distresses infant on my hip at this stage) me already starting to tremble feeling judged and told to calm down when please believe me I was so calm and just trying to understand the horrible horrible treatment. He then scanned the pass pulled my passports from my hand and proceeded to tell me my pram needs to be tagged and I said its cabin approved I'm planning on taking it on board He cut me off and said it needs to go in the hold, another female gate agent came over at this stage partner (who this whole time was standing in the non-priorty queue as he was boarding last (this is our plan so I have his seat as space to settle my daughter before he board then she moves to my lap and he takes his seat) he comes over and asks for his name he and the female gate agent both refused to give any details. He then said again I need to calm down amd get my attitude in check and that he knew "we'd be trouble" , Ryanair I did nothing wrong, the gate agents were Irish, I'm Irish and my partner is Romanian, at this stage I felt they were profiling us and unconscious bias from the start. I felt terrible so I boarded almost in tears but being strong for my daughter. Because of where I was now in the queue there was a line to board the plane outside on the tarmac. At this stage there is 100+ people boarding in front of me, it's yellow/orange wind warnings for a named storm, its dark its freezing I have a bagpack an infant on my hip and pushing a pram. We slowly over 20-30 minutes un these conditions moved towards the steps of the plane. My daughter clung to me visibly scared with the high winds and cold weather, this is when I felt at my worst. How someone could treat another human being and a harmless tired beautiful 1 year old girl with a 4 hr flight ahead of her like that to result in having to wait this additional time in the elements was beyond my thoughts. I boarded the plane and I videod how I was physically. Now I dred going home or ever seeing that agent again. It was dramatic and unfortunately so unnecessary no human should treat another in that way let alone someone in a customer service position. .Overall
- Extremely poor and degrading treatment from a member of staff who was racist and biased towards us. Additionally, having to stand in a yellow/orange wind warning storm on the tarmac waiting in line to board the plane WITH a 1 year old child! When we shoul
- Nothing.
- Dublin-Bucharest
- Economy
- Loss: €3.5
- Desired solution
Other - I would like an apology from the CEO of Ryanair and a conversation with the gate agent on our flight that evening.
Catarina M
Verified | Dec 5, 2025London-Porto
Economy
Formal Complaint – Lack of Gate Information Leading to Missed Flight
Dear Ryanair Customer Service, I am submitting this formal complaint regarding the lack of essential boarding information for my flight from London Stansted to Porto on 5 December 2025 at 06:00, which resulted in me missing the flight despite arriving at the airport well in advance. I arrived at Stansted Airport at 04:00 and monitored the departure screens continuously. The displays indicated that the gate number would be available at 05:10. However, no gate information was ever provided — not at 05:10, not afterwards, and not even at the scheduled boarding time. The screens remained frozen on the “Relax” message. Additionally, there were no audio announcements from Ryanair, despite loudspeaker announcements being made for other flights by other airlines. Ryanair did not provide any communication, updates, or assistance. I was not informed of the gate at any point. Several other passengers from the same flight experienced exactly the same problem. This was not an individual oversight — it was a complete failure in communication that affected multiple customers. As a result, we only realised the gate had closed after it was too late. I was then forced to pay £100 to transfer my booking to another flight. This cost arose entirely because neither the airport nor Ryanair provided the mandatory gate information. Ryanair has a responsibility to inform passengers of their boarding gate clearly and in due time. This did not happen. Therefore, I am requesting: Reimbursement of the £100 paid for the ticket transfer; Refund of the cost of the missed original flight, as the failure was not caused by me in any way. I expect a prompt response and full compensation for the losses caused by this communication failure. Regards, Catarina MarquesOverall
- Não chegada de informação sobre a porta de embarque ou última chamada
- London-Porto
- Economy
- Loss: €200
- Desired solution
Catarina M
Verified | Dec 5, 2025London-Porto
Economy
Formal Complaint – Lack of Gate Information Leading to Missed Flight
Dear Ryanair Customer Service, I am submitting this formal complaint regarding the lack of essential boarding information for my flight from London Stansted to Porto on 5 December 2025 at 06:00, which resulted in me missing the flight despite arriving at the airport well in advance. I arrived at Stansted Airport at 04:00 and monitored the departure screens continuously. The displays indicated that the gate number would be available at 05:10. However, no gate information was ever provided — not at 05:10, not afterwards, and not even at the scheduled boarding time. The screens remained frozen on the “Relax” message. Additionally, there were no audio announcements from Ryanair, despite loudspeaker announcements being made for other flights by other airlines. Ryanair did not provide any communication, updates, or assistance. I was not informed of the gate at any point. Several other passengers from the same flight experienced exactly the same problem. This was not an individual oversight — it was a complete failure in communication that affected multiple customers. As a result, we only realised the gate had closed after it was too late. I was then forced to pay £100 to transfer my booking to another flight. This cost arose entirely because neither the airport nor Ryanair provided the mandatory gate information. Ryanair has a responsibility to inform passengers of their boarding gate clearly and in due time. This did not happen. Therefore, I am requesting: Reimbursement of the £100 paid for the ticket transfer; Refund of the cost of the missed original flight, as the failure was not caused by me in any way. I expect a prompt response and full compensation for the losses caused by this communication failure. Regards, Catarina MarquesOverall
- Não chegada de informação relativamente à porta de embarque
- London-Porto
- Economy
- Loss: €120
- Desired solution
Niall B
Verified | Dec 4, 2025Rhodos-Dublin
Economy
I took out insurance with Ryanair because I had faith in them. In my 68years, I have never been treated so unfairly.
We had boarded flight FR4410, H2KDRH 04th October. The Captain addressed the passengers directly and asked everybody to disembark to the terminal as there was a hydraulic leak. I'm sure we were well over 5hours before we boarded a different aircraft for Dublin. My wife and I were afforded €4.00 off drinks. We paid for our meals, but we didn't mind. I just received a message from Ryanair saying " we are not entitled to a refund. We did not incur any experience , just getting the run around from Ryanair. This was just a simple fix, a fair deal that turned into a cheating game.Overall
- Unable to contact anyone in Ryanair
- We enjoy flying Ryanair
- Rhodos-Dublin
- Economy
- Desired solution
Refund
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