Ryanair complaints: comments, page 25
2,634 comments
Peter M
Verified | Jan 14, 2025
Shannon-Tenerife
Economy
Weather conditions
Our flight was due to to leave at 1.30pm ,we boarded the flight at 2.30 and we were left sitting on the aircraft till 5.45
- Shannon-Tenerife
- Economy
Nicola T
Verified | Jan 14, 2025Economy
Extremely rude air hostess
My husband and I had boarded the plane and were last to board. There were some spare seats so I sat in front of my husband. This particular hostess who was an Asian girl started screaming at me in front of the entire plane and told me I couldnβt sit there and to move back further in the plane. She told me to hurry up. This was very upsetting. When the hostess I think was called Luanne or something like that came around with drinks and food she asked everyone and totally ignored me and never even asked me if I wanted anything. I had paid extra for a priority ticket and found this behavior disgusting. Throughout the entire flight every time she walked past me she made sure she hit my arm with either her own arm or the trolley. I have never in my life been treated with this kind of disrespect. EXTREMELY UPSETTING- Economy
Danny B
Verified | Jan 14, 2025Fuerteventura-Newcastle
Economy
Don't remember
Our flight was supposed to fly at 11.05 then it was delayed to 15:30 then delayed to 35:30 due to weather conditions in Newcastle, but my flight was waiting on an Edinburgh flight as it was there cabin crew which my flight was using to fly us back to Newcastle at 35:40 pm ,I had been at the airport from 8:45 am that morning I eventually arrived at Newcastle airport 15mins after midnight we got 4 euros each passenger for the delay,I spent 53 euros then 10euros ,which if I got my flight with no delay,I would of spent 12 euros max- Fuerteventura-Newcastle
- Economy
Weronika W
Verified | Jan 14, 2025Poznan-Liverpool
Economy
No reason given
Our flight was delayed by over 8 hours. In the app, I received information that this was due to a technical fault with the aircraft. However, when I contacted Ryanair, they told me it was because of bad weather conditions, which is a lie. I am attaching a screenshot of the message that appeared in the app.- Poznan-Liverpool
- Economy
Barbara R
Verified | Jan 13, 2025Krakow-Alicante
Economy
Subject: Request for Refund - Denied Access I have not contacted Ryanair Customer Service yet as it awfully difficult to find their e-mail address I am writing to request a refund for my ticket for the flight from KrakΓ³w to Alicante, which I was unfortunately denied boarding on. I arrived at KrakΓ³w airport by taxi at 4:47 and I have evidence ( taxi report) that I was there two hours &15' before the scheduled departure time 6:00. I didn't check in any luggage, so I went directly to the check-in desk and proceeded to the security checkpoint where passengers were having their tickets checked. There were many people, and while other airlines were calling their passengers for boarding, Ryanair did not call any passengers for our flight. It wasn't until the situation became critical that Ryanair began to allow passengers to board, and we were let through one by one through the VIP section. After completing check-in, I briefly went to the restroom, and when I returned, I saw my friends passing through the gate. However, I was denied entry. The gate agent contacted the plane, and I overheard someone on the other end saying that no more passengers should be allowed on board. I believe the reason for my denial of boarding was overbooking. Despite waiting for such a long time, I was only able to reach the gate at the last minute, and I received no assistance during this process. Other airlines were providing help to their passengers, but Ryanair did not. This lack of assistance in such a large queue was very disappointing.
- Krakow-Alicante
- Economy
Philip M
Verified | Jan 13, 2025Connaught-Manchester
Economy
Weather conditions
Flight was due to takeoff at 14:30. Didnβt board the plane until after 16:00. Once on the plane we were told we wouldnβt be taking off for another hour due snow in Manchester. Then after 70 mins we were told it would be another 90 mins before we would be taking off citing snow and fog at our destination airport even though there was several flights landing at same airport. Eventually we took off around 19:20 almost 5 hours later. While waiting on board no refreshments were offered only if we wanted to purchase any.- Connaught-Manchester
- Economy
Michael M
Verified | Jan 13, 2025Connaught-Manchester
Economy
Weather conditions
Flight was due to depart at 14:30pm on Friday 10th January. It eventually departed at 19:15pm. The initial announcement was a one hour delay before the incoming flight arrived. Then when we boarded, they told us the receiving airport (manchester) requested we don't take off for one hour but they were negotiating an improvement. 50 mins later they announced a further 90 minute delay. No refreshments were offered unless you wished to purchase something. We were going away for a 2 night city break. We didn't arrive at our hotel until 21:45 approx. This reduced our weekend from 2 evenings down to just 1.- Connaught-Manchester
- Economy
Michael F
Verified | Jan 13, 2025Connaught-Manchester
Economy
Weather conditions
Flight was scheduled to leave at 14.30. We hadn't boarded the plane until approx 16.00 and we sat on the plane for about 3 hours before we took off at approx 19.00. Arrived Manchester just before 20.00 over 4 hours behind schedule. Drinks were offered to the passengers but they were charged for them.- Connaught-Manchester
- Economy
Erika M
Verified | Jan 13, 2025Economy
Extra leg room seats 28 D,28E
I have bought 2 seats extra leg room for me and my husband, paid extra Β£30 for both, but plane didn't have extra leg room in these number of the seats. Please can I have a refund due to not comfortable flight. Specialy for my husband he are 2metre tall
- Economy
- Desired solution
Refund
Elisabetta R
Verified | Jan 13, 2025Charleroi-Zagreb
Economy
Strike
I was going to the airport, I was on my way there on the bus which I paid for beforehand. They do not offer flight before the 17th of January as an alternative which is not doable for me as I need to attend my lectures and university courses back home, in Zagreb. They let me know that the flight was cancelled just approximately 1h and 30min before the closing of the gate. I contacted Ryanair, they offered me 15β¬ of refund, which is highly disproportionate given the difficulties I've encountered for the cancellation of the flight itself. Furthermore, they didn't offer a place to spend the night, so I needed to arrange it by myself and I needed to buy another flight with another company (full price).- Charleroi-Zagreb
- Economy
Linda P
Verified | Jan 13, 2025Economy
Seats changed
BR7HGA booking ref Payed extra to reserve our seats ,got to the boarding gate, a seat change was made and my friend and I were separated, put in 34c and 21d ,I want a seat refund ,The boarding gate assistant wasn't at all helpful either.Thank you,not happy at all- Economy
- Desired solution
Refund
Rachid Najeh
Verified | Jan 12, 2025Economy
Plane landed in the wrong City
Dear sir madam, After a delay of (1h 45M) in Marrakech Airport,We were landed at Birmingham Airport instead of Manchester Airport, Very late at night and we been waiting for a solution from RYANAIR for more than 2 hours with my family and two little kid's, with lot of stress,after all told us to sort or self out, unfortunately my car was in Manchester Airport, Anyway We called a taxi to take us home to Newport because my kids have to sleep at least 3 hours before going to school morning time, and if we decide to go to Manchester airoport at that night,the distance will be more than double. I took train next day to manchester airport to pick-up my car. Please see the attached (6) document (or photo/scan etc.) for your reference. 1-All return ticket from marrakesh to manchester. 2-Proof of parking in manchester including day & time. 3-Receipt for late parking charge. 4-Taxi charge receipt to get home from birmingham airport. 5-Train receipt and ticket from Telford to Manchester Airport. 6-Taxi charge from home to telford train station without receipt. 9 files in total. looking forward to hearing from you positively kind regards R Najeh- Economy
- Loss: β¬180
- Desired solution
Refund
Apology / Voucher
Andrea S
Verified | Jan 12, 2025Alicante-London
Economy
Technical problems
Flight was delayed twice. First expanation was due to weather, and the second was due to a technical issue. Flight finally departed at 00:50 (three hours later)- Alicante-London
- Economy
Agustina Z
Verified | Jan 12, 2025Alicante-London
Economy
Technical problems
Flight was delayed twice. First expanation was due to weather, and the second was due to a technical issue. Flight finally departed at 00:50 (three hours later)- Alicante-London
- Economy
Emilia G
Verified | Jan 12, 2025Alicante-London
Economy
Technical problems
Flight was delayed twice. First expanation was due to weather, and the second was due to a technical issue. Flight finally departed at 00:50 (three hours later)- Alicante-London
- Economy
Georgios G
Verified | Jan 12, 2025Thessaloniki-Charleroi
Economy
No reason given
a passenger boarded the flight drunk and got a seizure on the flight which forced the pilot to return to Thessaloniki airport 38min after departure to aid the passenger. because of that we got a new scheduled flight at 4pm which departed eventually at 5pm. so i arrived 13 hours later than my initial arrivel. which messed up my whole planned program for that day. i had to cancel all of my plans.- Thessaloniki-Charleroi
- Economy
MikoΕaj N
Verified | Jan 12, 2025Gdansk-Gothenborg
Economy
No reason given
The flight was delayed because one of the pilots felt sick. We are informed about the delay but I could not hear the pilot clearly as the passengers were very chaotic (and the mic quality was pretty bad too). We were not informed about the possibility of any vouchers for food/water or a refund. I was running low on water and was getting hungry so it would have improved my experience. In the end, we landed in Gothenburg at around 1-2pm.- Gdansk-Gothenborg
- Economy
Michael B
Verified | Jan 12, 2025Thessaloniki-Charleroi
Economy
No reason given
a passenger boarded the flight drunk and got a seizure on the flight which forced the pilot to return to Thessaloniki airport 38min after departure to aid the passenger. because of that we got a new scheduled flight at 4pm which departed eventually at 5pm. so i arrived 13 hours later than my initial arrivel. which messed up my whole planned program for that day. i had to cancel all of my plans.- Thessaloniki-Charleroi
- Economy
Mikolaj N
Verified | Jan 12, 2025Gdansk-Gothenborg
Economy
No reason given
The flight was delayed because one of the pilots felt sick. We were informed about the delay but the passengers were very chaotic and I could not hear what the pilot was saying exactly (the sound quality was also really bad) so I did not know when exactly we would roll out again. We were not informed about any possible vouchers for food/water, neither about the possibility of a refund of any food/water we buy during the delay. I was low on water and getting hungry, so knowing that would improve my experience. In the end we landed in Gothenburg at around 1-2pm.- Gdansk-Gothenborg
- Economy
Roberto M
Verified | Jan 12, 2025Edinburgh-Charleroi
Economy
Problems at airport
They landed in another country, luxemburgh, I have to wait to for long 3 hours to get a bus from ryaner, I arrived to the destination around22.00 pm, supposed to arrive at 14.30. I lost my connection to go to other city, and lost the day waiting for solution.- Edinburgh-Charleroi
- Economy
Olga B
Verified | Jan 12, 2025Riga-Manchester
Economy
Technical problems
Our flight was delayed due technical issues for 3 hours and also our plane landed in London Stansted.- Riga-Manchester
- Economy
Agnieszka G
Verified | Jan 11, 2025Dublin-Krakow
Economy
Weather conditions
Unfortunately, I encountered significant issues during my travel, which I believe reflect a lack of professionalism in handling the situation. I spent several hours at the airport with heavy luggage, receiving minimal communication about the status of my flight. This lack of information and the prolonged waiting period outdoors in cold conditions adversely affected my health. Upon our return to the airport, I sought assistance regarding the next steps. However, the explanations provided were unclear, and I learned that my flight had been canceled due to weather conditions in Krakow. The only alternative offered involved a flight to a different location in 2 to 3 days. As I have a sick grandmother in Poland who requires urgent assistance, I was unable to wait that long. As a result, I needed to purchase a flight that departed two days later to Slovakia, which is a four-hour drive from my home. Although this was the quickest option available, it resulted in additional expenses, including higher ticket prices and a loss of over 100 euros related to my travel arrangements. While I appreciate the reimbursement for the canceled flight, I have not received a refund for 45 euros incurred from additional luggage.- Dublin-Krakow
- Economy
Dimosthenis M
Verified | Jan 11, 2025London-Luxemburg
Economy
Don't remember
Originally scheduled to depart at 8:10 am the flight was delayed by 4 hours and 30 minutes. What made this delay particularly unacceptable was the fact that passengers were left sitting inside the airplane for the entire duration, waiting for the de-icing team to arrive. It is completely unreasonable to expect passengers to endure such a long wait under these circumstances. This points to a lack of operational efficiency and poor planning, as de-icing is a standard part of airline procedures during winter months and should have been managed in a timely manner. This extended delay caused significant inconvenience and left a fully booked flight exposed to health issues by being inside a plane for such a long time. The wait for a de-icing team cannot reasonably be classified as an extraordinary event, as it falls within the scope of normal airline operations during wintertime.- London-Luxemburg
- Economy
James W
Verified | Jan 10, 2025Manchester-Dublin
Economy
Weather conditions
I spend 14 hours in airport with my 7 year old son. We werenβt aloud leave the airport, no staff around to help or give advice. Was told ring Ryanair and of course no answer.- Manchester-Dublin
- Economy
Joanna P
Verified | Jan 10, 2025Krakow-London
Economy
Weather conditions
1. Return flight Krakow (Balice) KRK. - London (Luton) LTN FR1812 28.12.2024 2. First attempt to check in checked baggage 20 kg time 15:15 - Ryanair staff asked us to check in in 1.5 hours 3. First message via email (joannapajda123@gmail.com) time 15:30 Flight FR1812 KRK - LTN delayed. Estimated departure time 19:50. Request to check in 20kg checked baggage as per original flight (18:20). 4. Second message via email (joannapajda123@gmail.com) time 15:54 Flight FR1812 KRK - LTN delayed. Estimated departure time 23:15. Request to check in 20kg checked baggage as per original flight (18:20). 5. We waited in a huge queue to check in our baggage, only to be surprised at 19:18 p.m. when Ryanair staff informed us what we were doing there, that flight FR1812 was cancelled and that we should use the Ryanair app to book an alternative flight. Unfortunately, after many attempts it was not possible, the first available return flight to London Luton on 03/01/2025 on the app showed an error We were directed to the Ryanair ticket office, the queue was unbelievably long. After talking to a Ryanair employee while waiting we learned that they also had problems with their system and nothing could be done at the moment. 6. Time 19:16 I received an SMS message proposing a flight "Rescue Flight from Ostrava (OSR)" to London Stansted (STN) with departure on 29/12/2024 at 12:30. The message informed us that due to the lack of coaches in the area, please get there yourself and submit an invoice for transport on the given website. The distance on the Krakow Balice Airport - Ostrava route is 158 km (2 hours 10 minutes). When looking for a taxi, we were told a price of β¬369 and a waiting time of 5 hours. - we were afraid to use this option because when going to another country, a lot can happen, we do not have family or friends there and we did not have a cash reserve for additional costs. 7. Return to the place of previous stay at own expense for two adults, a child 8 years old and luggage is a cost (63β¬) I do not have a receipt. We traveled by bus to Jaroslaw on the route Krakow - Medyka with Ukrainians. We come back to home at 4am. 8. 29/12/2024 - at 11:30 a.m. from JarosΕaw we arrived at the RzeszΓ³w airport to seek help with booking tickets because the application was still not working, there they informed us in the information that Ryanair does not have a physical desk at the RzeszΓ³w airport and that we have to try to contact them via the Ryanair website - chat. 9. We returned from Rzeszow to JarosΕaw where we had to stop for a longer time due to changes in our family plans. At 13:06 we managed to contact Ryanair chat support using the Rynair website on the computer and book the first available flight for 3 people on 03/01/2025 FR 3473 for free. 10. We contacted our employer in the UK and documented the whole situation with photos. This situation of staying longer by 6 days in Poland caused difficulties in our workplaces and deprived me of a week's salary by leaving his shift. My husband, in turn, had to lose 5 days of holidays. The stress that accompanied us was very high. The cost of additional maintenance in Poland from 28/12/2024 - 03/01/2025 is the amount (387.96 β¬) I do not have receipts due to the severe headache that accompanied me through this situation. 11. Parki g in London (Luton) was paid for (24/12/2025-28/12/2024) due to the extension of the stay by 6 days we had to pay extra (180Β£ - 215.06β¬). I understand that it was the weather - fog preventing departures - that grounded us in Poland but I am deeply disappointed and let down by the entire attitude of Ryanair to its passengers. We were not offered any help, no one offered accommodation or transport to the city center, to safe places, zero help on how to book return flights. The entire Ryanair service was rude, unkind and raised their voices to their, let's say, their passengers, they forgot that their passengers were also minors, children, who were tired of waiting and the huge traffic, felt stressed, cried - no one offered even a glass of water like a human being to another. This whole situation caused me and my family a lot of stress and many private worries with work, losing a week's pay after the holidays is quite a challenge for the first weeks of the new year and I wouldn't wish it on anyone. I estimate the cost of incurred expenses and losses at β¬1570- Krakow-London
- Economy
Kelsie O
Verified | Jan 10, 2025Economy
Staff member
I was flying to Liverpool with my mam for her 60th birthday, I paid for priority boarding and 2 cabin bags each, my mam and my bags where cabin size bags and for exactly in the measurements the girl picked us out of whole flight, we treated us disgusting she got me and my mam into a lot of stress demanding us to pay β¬75 each, when we already paid for our bags, she treated us horrible wouldnβt allowed me to talk to speak on my behalf, she was trying to stop me from boarding the plane a bag scene was made its was all so unnecessary, we where been robbed and I wasnβt standing for it she has caused me a lot of stress and unnecessary drama, she has ruined my weekend and itβs not even started she also said sumtin bad about me been a mother she was personal, this has turned me off flying with rynair I am shaking and distraught, the worst customer service I have ever experienced in my life- Economy
Jessica J
Verified | Jan 10, 2025Dublin-Liverpool
Economy
No reason given
To whom this may concern, On Sunday 5th January myself and a group of 7 friends and partners were due to take the flight FR444 from Dublin to liverpool at exactly 8.00pm. There had been snowy weather conditions in England however non in Dublin and we believe the weather in England had cleared by the afternoon due to rainfall. We were aware of cancelled flights to and from Liverpool airport that morning. When we arrived at the Dublin airport it was extremely overcrowded and the flight kept getting delayed at first by an hour and another hour and so on until eventually we were told our flight would not be boarding until 00.15am. The ground staff at the Ryanair customer service desk we feel weβre not very helpful and we had to queue to get no very much helpful information from them at all and as worried parents wanting to get back to our children this was extremely stressful. Over all the customer service and communications in that airport was appalling. We were giving just 4euros towards food and drink which I also think is disgraceful given a standard sandwich in the only cafe open at that time was 8euros and a hot drink was around 3 euros 50. We eventually boarded the flight and this did not leave ground until 1am therefore overall we were delayed 5 hours. This caused us great distruption to our onward travel plans and our working week, one of our group had work starting at 5am which he had to go into work later as we did not get home until 3am and I myself had to take the day off work. The flight itself had the worst landing I have ever been on to which I even let out a scream as did many passengers and I believe as we were told by the staff that the pilot was a trainee which if it is true I can say that as we were cold and tired at that point and stressed, the impact of that landing meant when I woke up this morning I have awful back ache. I have not been to the doctors but I do believe I have whip lash! As this was over a 5 hour wait we believe we are due some compensation. Your online complaints system asked for boarding passes which are attached. Group booking names are as follows Samantha Leigh Mitchell (lead) Ben Mitchell Carina Ellen Roberts Kyle Rowlands Paul Jones Jade Stephanie Wilson Edward Maurice Jones Jessica Jones I also want to add that the flight leaving Dublin due after our flight FR446 left before our flight which was due 10.30 pm but took off 10.52 and FR449 had also departed before ours therefore this can not be blamed on weather conditions. I look forward to hearing from youΒ Kind regardsΒ Jessica As sent to email I have not had a reply yet from them- Dublin-Liverpool
- Economy
Lauren N
Verified | Jan 10, 2025Manchester-Tenerife
Economy
Problems at airport
Flight diverted to Tenerife North Airport as South runway was closed, Couldn't leave the plane as North hasn't got international clearance so we're stuck on the plane for 4 hours with no water or food offered and tempature on plane was stifling When were about to leave the crew had reached there hours so another crew were transported from South which delayed us another hour only arriving in tenerife south at 11pm when we should off landed at 6pm We missed a family event on Thursday and our Transfer cancelled on me costing us Β£60 and then another Β£40 in a taxi from the airport- Manchester-Tenerife
- Economy
Maya T
Verified | Jan 9, 2025London-Sevilla
Economy
Don't remember
Our 5 month old baby was unwell during this period and the delay caused our 5 Maya to become unsettled and unnecessarily stress due to the extra feeding and nappy changes and disruption.- London-Sevilla
- Economy
Aimilia A
Verified | Jan 9, 2025London-Luxemburg
Economy
Don't remember
Originally scheduled to depart at 8:10 am the flight was delayed by 4 hours and 30 minutes.What made this delay particularly unacceptable was the fact that passengers were left sitting inside the airplane for the entire duration, waiting for the de-icing team to arrive. It is completely unreasonable to expect passengers to endure such a long wait under these circumstances. This points to a lack of operational efficiency and poor planning, as de-icing is a standard part of airline procedures during winter months and should have been managed in a timely manner. This extended delay caused significant inconvenience and left a fully booked flight exposed to health issues by being inside a plane for such a prolonged time. As a result we got sick and we strongly believe that the conditions in the plane with so many people coughing were the reason for getting finally sick. The airline did not offer anything to the pasengers during this time, not even a bottle of water and they had the audacity to pay for everything.- London-Luxemburg
- Economy
Anna G
Verified | Jan 9, 2025Budapest-Sevilla
Economy
Technical problems
Dear Ryanair Customer Service, My name is Anna GΓ‘lfi, and I was a passenger on flight FR9894 from Budapest to Seville on January 7th, 2025. Unfortunately, the flight was delayed by 2 hours and 40 minutes, which caused me to miss my pre-booked train from Seville. The cost of the train ticket was β¬20. As a result of missing the train, I was stranded in Seville for the night and had to pay an additional β¬40 for accommodation. Furthermore, I had to repurchase the β¬20 train ticket and spent β¬20 on an overpriced meal at the airport, as I was left with no other options for dining. I am currently a student studying abroad without a scholarship, and as such, my finances are extremely tight. This unexpected and unavoidable situation, caused by the flight delay, led to significant additional expenses for me. I kindly request compensation for these costs, which totaled β¬100, in addition to any other compensation you deem appropriate for the inconvenience caused. I look forward to your prompt response and a fair resolution to this matter. Sincerely, Anna GΓ‘lfi- Budapest-Sevilla
- Economy
Ivo J
Verified | Jan 9, 2025Zagreb-Pisa
Economy
No reason given
The flight was postponed for an hour, around 19:30 we headed towards the runway and got stuck in the corridor on the way to the plane and we were there for an additional hour, after that we were informed that the flight was postponed again at 22:40, we returned to waiting room and finally the plane took off around 22:30. , it was very difficult to wait for a flight for over four hours with four small children.- Zagreb-Pisa
- Economy
Neil E
Verified | Jan 9, 2025Arrecife-Manchester
Economy
No reason given
Our flight was delayed by 3 hours and 5 minutes. Ryanair are using the excuse of snow for the disruption, however Manchester airport had been open since 5:00 that day and we did not land until 18:45. It also cannot claim that it was the outbound flight that it was waiting for, as the aircraft was already sat in Lanzarote (the outbound flight from manchester was delayed 6 hours and was flying the in the opposite direction to our flight at the time of disruption.- Arrecife-Manchester
- Economy
Andrew C
Verified | Jan 9, 2025Prague-Manchester
Economy
Weather conditions
Booking reference: V1YNTE Passport number: 143625762 Existing complaint reference: Flight number: Fr6843 Departure airport: VΓ‘clav Havel Airport Prague, PRG Scheduled departure time: 05/01/2025 4:25 PM Arrival airport: Manchester Airport, MAN Number of passengers: 2 Other passenger names: Laura Amy Dixon (reservation ZRUNST) The flight mentioned above was initially delayed until 18:00, then 02:25am, then finally cancelled. There was no Ryanair representative available in the airport. My partner was on hold/ in the queue to speak to customer service with Ryanair for 90 minutes, with no answer, until the line closed at 19:00 as outlined on the Ryanair website. We can provide screenshots demonstrating this. I managed to speak to the customer service phone line that Prague airport provided- Menzies Aviation. I explained that our flight was cancelled, that the next available flights from Prague to Manchester were sold out (as were all Prague to Manchester flights until Friday 10th), and requested that they book us a hotel overnight. Menzies advised that we should book a hotel ourselves despite being unable to contact Ryanair, and to keep the receipts to claim this cost back from Ryanair, under EU261. The hotels at Prague airport were already fully booked, so I booked a room for one night at the Holiday Inn Prague and arranged to re-route our journey for the following day from Brno to London Stanstead (FR2473). I also booked a train from Stanstead to Leeds for an hour after this flight was due to land. We then took an Uber from the airport to the hotel (choosing the cheapest option available), had a meal at the only restaurant that was still open and available, and spent the night at the Holiday Inn. All receipts can be provided for transport, food and accommodation. On Monday 06 January we travelled by Metro (the cheapest option) to Prague train station and took a train to Brno, then a transfer to Brno airport. Again, receipts can be provided for this. At Brno our flight was delayed (initially) from 18:00 to 19.05. We rebooked our train from Stanstead to Leeds, moving it to the last train departing, at 22:00. The flight was then further delayed to 20:40, causing us to miss our pre-booked trains home from London. We landed at Stanstead at 21:53, but could not disembark until after 22:00, meaning we missed the last train back to Leeds. We were able to arrive home at 04.30am the next morning (Tuesday 7th January). This was a total of 33 hours after we were initially scheduled to arrive home, after considerable expense and distress. My partner missed 2 days of work as a teacher due to this delay. We are seeking reimbursement for the travel, accommodation, and food expenses incurred as a result of this delay: TOTAL: Β£505.88 = β¬603 Yours faithfully Mr Andy Craven-Griffiths Address: 36 Cockshott Drive, , Leeds, LS12 2RL Phone: 07800956931 We are not seeking compensation for the flights themselves, as we chose the rearranged flight available from Brno to Stanstead. We simply want to be reimbursed for the extra costs we incurred. Or as much of them as possible.- Prague-Manchester
- Economy
Efi G
Verified | Jan 9, 2025Economy
Gift Card
I received a Gift Card of Β£100 that expired on 28/12/24, I tried to use the remaining balance of Β£32.84 before this date but it was not going through. I then tried to call RyanAir but no-one has been answering their calls. I then made a complaint on LiveChat and then by RyanAirs Portal. I was told the Β£32.84 from the Expired GiftCard could be used to a Valid Gift Card. I am now told they will not do this. I have asked to be forwarded to the Complaints Team over this but they will not.
- Economy
- Loss: β¬35
- Desired solution
Refund
Azra T
Verified | Jan 9, 2025Memmingen-Sarajevo
Economy
No reason given
Complaint Regarding Flight MemmingenβSarajevo (27.12.2024) Dear Sir/Madam, I am writing to express my dissatisfaction with your companyβs flight scheduled for December 27, 2024, on the MemmingenβSarajevo route. According to the schedule, the flight was supposed to last 1 hour and 30 minutes, but the actual journey was significantly longer and very uncomfortable. After a delay at departure, the plane returned to Zagreb for unknown reasons, where we were transferred to a bus to continue our journey to Sarajevo. Unfortunately, the bus arrived in Sarajevo only at 5:30 in the morning, which means the total travel time was 13 hours and 30 minutes. Furthermore, the return flight from Sarajevo to Memmingen also experienced delays. Instead of departing at 18:10, the flight departed at 21:20 and landed at 23:00. Due to this delay, I missed my FlixBus connection from Memmingen to Munich, for which I had already purchased a ticket. Additionally, I was unable to secure a seat on the last bus to Munich at 23:45 because it was fully booked. This significant loss of time caused great inconvenience to me and other passengers. Therefore, I request an explanation for these incidents as well as appropriate compensation for the inconvenience and financial losses I have incurred. I kindly ask you to consider my request seriously and look forward to your response at your earliest convenience. Thank you in advance for your time and understanding. Yours sincerely, Azra Teskeredzic- Memmingen-Sarajevo
- Economy
Beppe A
Verified | Jan 9, 2025Sofia-Malta
Economy
Problems at airport
We experienced a staggering 12 hour delay which included no effective communication from the airline throughout. Once boarded on the plane we also had to wait for another 1.5 hours sitting down as the captain explained that we are experiencing technical issues of which technicians where taking care of (while we were on the plane). Once we finally took off at around 11.30am on Monday 6th January the captain announced that the original flight did not take place as the previous captain had exceeded the 12 hour shift and therefore there was no captain to fly the plane. The captain explained that the crew on board flew all the way from Bologna/Italy to make this flight.- Sofia-Malta
- Economy
Fabrizio M
Verified | Jan 9, 2025Milano-Bari
Economy
Strike
They canceled my flight to go to Bari, not even 40 hours before the departure time, unacceptable, then trying to change the plane ticket, they canceled that too, they still have the money This trip was also for urgent reasons- Milano-Bari
- Economy
Fabrizio M
Verified | Jan 9, 2025Milano-Bari
Economy
Strike
They canceled my flight to go to Bari, not even 40 hours before the departure time, unacceptable, then trying to change the plane ticket, they canceled that too, they still have the money This trip was also for urgent reasons- Milano-Bari
- Economy
Vanesa M
Verified | Jan 9, 2025Valencia-London
Economy
Weather conditions
I arrived in London at 10:30 AM on Sunday, the 5th. At 2:33 am on 5th, I received a message apologising for the overnight delay and informing me of the new departure time of 8:40 am AM. They mentioned that their group operations were arranging hotel rooms and transportation. However, at 4:13 am, I received another message stating, βWe are unable to organize hotel accommodation this evening due to limited availability. We advise you to arrange your own, keep receipts for reasonable expenses, and submit them (online form provided).β As a result, I had to sleep at the airport, which caused me to catch a cold and experience muscle pain, requiring a visit to a physiotherapist. Additionally, my husband had to book a hotel in Stansted as he was unsure when I would be arriving on Saturday- Valencia-London
- Economy
Pedro V
Verified | Jan 8, 2025Valencia-London
Economy
Problems at airport
The flight from Valencia (VLC) to Stansted (STN) (FR8324) was scheduled to depart at 22:30 but actually eft at 23:47. Upon approaching Stansted Airport around 2 a.m., we circled the airport while waiting for the runway to be cleared of snow. After about 30 minutes, the pilot informed us that we needed to divert because we were running low on fuel. We landed in Cologne around 3:30 a.m., where the pilot instructed us to take our belongings and disembark, assuring us that we would be informed about the next steps. Upon entering Cologne Airport through the luggage claim area, there was no Ryanair representative to guide us, leaving all passengers feeling lost and tired. It took some time before I managed to approach a member of the airport staff, who directed us to the Ryanair desk located in another terminal. We received a message regarding our new flight schedule to Stansted (CGN - STN) (FR832), which was originally set to depart at 8:10 a.m. Consequently, we spent nearly five hours at Cologne Airport. The flight eventually departed at 9:49 a.m. and landed at Stansted at 9:52 a.m. GMT. Upon arrival, we had to wait almost an hour for buses to take us to the terminal. We are very disappointed with the lack of communication from Ryanair. Many passengers, including families with children, did not get a chance to rest. Additionally, we do not believe the flight was diverted due to snow, as the snow had already cleared by the time we approached Stansted. We suspect the real reason for the diversion was that the plane did not have enough fuel when it departed from Valencia.- Valencia-London
- Economy
Anonymous member
Verified | Jan 8, 2025Economy
Formal Complaint: Unacceptable Behavior by Cabin Crew - Jaso
I am writing to express my absolute frustration with the appalling behavior of one of your cabin crew members during my recent flight. During the flight, I approached the crew member with a simple and reasonable request: to ask the woman seated in front of me to address her childβs disruptive behavior. The child was incessantly kicking and screeching their shoes against the seat, causing an unbearable disturbance for me and other passengers. This went on for the majority of the four-hour flight, and it is utterly unacceptable that paying customers were forced to endure such a nuisance. Instead of addressing the issue professionally, the crew member responded with a rude, abrupt, and dismissive attitude, making it clear they had no intention of resolving the problem. Their behavior was not only unprofessional but downright disrespectful, leaving me feeling ignored and undervalued as a customer. I am appalled by the lack of care and basic courtesy shown by your staff. It is your crew's responsibility to ensure a comfortable and respectful environment for all passengers, and this individual failed miserably in their duties. This level of unprofessionalism reflects poorly on RyanAir, and I am extremely disappointed. I demand that this incident be taken seriously and thoroughly investigated. I expect to be informed of the actions you intend to take to ensure this does not happen again. If RyanAir values its customers, you will address this matter promptly and appropriately.- Economy
- Desired solution
Zafeirios M
Verified | Jan 8, 2025London-Luxemburg
Economy
Don't remember
Originally scheduled to depart at 8:10 am the flight was delayed by 4 hours and 30 minutes. This delay was particularly unacceptable because passengers were left sitting inside the airplane for the entire duration, waiting for the de-icing team to arrive. Expecting passengers to endure such a long wait under these circumstances is completely unreasonable. This points to a lack of operational efficiency and poor planning, as de-icing is a standard part of airline procedures during winter months and should have been managed in a timely manner. This extended delay caused significant inconvenience and left a fully booked flight exposed to health issues by being inside a plane for such a prolonged time. As a consequence, 2 days later we got sick and we strongly believe that the conditions in the plane with so many people coughing were the reason for getting finally sick. The wait for a de-icing team cannot reasonably be classified as an extraordinary event, as it falls within the scope of normal airline operations during wintertime.- London-Luxemburg
- Economy
Stefano C
Verified | Jan 8, 2025Budapest-Bergamo
Economy
La prenotazione del volo Γ¨ stata effettuata dal mio compagno di viaggio Riccardo Galbusera, anch'esso vittima del disservizio e avente diritto al rimborso. Lui ha ricevuto correttamente la mail di Ryanair in cui vengono richiesti gli estremi bancari a cui fare il versamento dei 250 euro. Io invece non sono stato in alcun modo contattato dalla compagnia. Mi Γ¨ stato detto di condurre autonomamente la richiesta di rimborso. Di seguito la mail che ho inviato a Ryanair a riguardo: Good morning, My name is Stefano Casati, and I am a passenger who is entitled to the compensation of β¬250 due to involuntary denied boarding on flight FR2108 from Budapest (BUD) to Milan Bergamo (BGY) on January 1, 2025. Booking reference: LLBUVS Ryanair account email: ste.casa98@gmail.com I have not been contacted via email as was the case for my travel companion Riccardo Galbusera, who made the payment and reservation for both of us The booking was made on behalf of both of us by one of the passengers. Therefore, I kindly request that you verify my case and proceed with the compensation for the inconvenience caused. Here are my bank details for the reimbursement: Account Holder's Name: Casati Stefano Bank Name: Revolut Bank UAB SWIFT/BIC Code: REVOGB2LXXX IBAN: LT32 3250 0780 6257 2705 Thank you for your attention to this matter. I look forward to your prompt confirmation and resolution. Kind regards
- Budapest-Bergamo
- Economy
Philippe Van Buuren
Verified | Jan 8, 2025Economy
Rude staff at Gate boarding
Ryanair rude staff. I just flew from London Stansted to Cyprus with Ryanair FR3131 on the 7th January, and had in my opinion possibly the rudest staff member of Ryanair β Ms. Anika β who accosted me at boarding gate 44 with the claim that my hand luggage was too large and that I would have to pay 75 pounds extra to take the luggage on the plane. This made no sense to me as I had travelled from Cyprus to London with the same bag without any trouble β to which Anika replied that just because I got away with it in Cyprus does not mean that she would let me get away with it in London.! I also managed to force the case into the so called blue metal measuring container to show that it would fit- admittedly only just but it still fit β but this was not sufficient for rude Ms A. She then informed me that I have to pay 75 pounds penalty or have the bag confiscated be kicked off the plane β this is in my opinion a straight forward extortion scam to get money out of passengers who only want to board the plane and fly. When I asked for her name, she at first mumbled something but after 5 minutes of asking she finally gave me her name β but she refused to give any surname or staff identity number - saying I had no right or need for these. I then asked for her supervisor to be called to which Ms. A responded with β if you want a supervisor, you can go and find one.!!! When I attempted to video the exchange Ms. A told me clearly that it was illegal to video her and that if I did she would ban me from the plane. As far as I am aware, Stansted Airport is a public building and there are no restrictions on videoing in such locations unless there are visible signs prohibiting such actions β there are no such signs at gate 44. At this point, as both my wife and daughter were not feeling well, I had had enough, so I was forced to pay the exorbitant fee of 75 Pounds for luggage that I had alererady paid for.!! NB. after payment there was no problem for me to take the so called oversized luggage on the plane β so it is all about the money, not the space in the overhead lockers of the plane.! On arrival at Cyprus, I was informed by another passenger that he and his wife had videoed the entire exchange between myself and Ms. A, but that Ms A had accosted them also and told them to delete the video or they would not be allowed to fly β this is in my opinion a threatening and intimidation tactic. Ryanair is damaging their reputation, by having such rude staff representing them.!! Needless to say, the whole experience left me and my wife very despondent and hating the entire flight.! Philippe van Buuren- Economy
Richard B
Verified | Jan 8, 2025Economy
pre flight change wrecked my holidays plans
Good Morning I am writing to you to raise an issue about a genuine mistake with my flight change I didnβt notice The issue that I have experienced was: Hello firstly I booked this flight in the summer also my hotel separately transfers and parking, I had an email in Oct\Nov saying about flight changes - I didnβt realise that they had changed the date I thought it was just the time, - I had allot on last year with splitting up Moving and other issues and it was just a mistake and yet Iβm being punished for it. I have had to book another flight for the 11th instead of the 10th which was my original flight. I couldnβt change anything else on my booking and I had no choice to book another flight. I have been using Ryanair for years and years and maybe as a good will could you please give me vouchers so I can use again please! It was not a deliberate act and just an innocent mistake and Iβm only human. I saw the email on my phone - I didnβt see the DATE change just the time and I accepted it - I really wouldnβt have accepted it if I had noticed the date change. It occurred on: 07/01/2025. This meant that I have had to book another flight for the 11th of January because the rest of the booking cannot be changed, and it was my original plan. Vouchers, refund anything to take away the extra cost incurred. I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address. Yours faithfully, Richard Bartlett Booking reference and/or flight number GHW4JV FR636 11 Bubb Road, Hampton Magna Warwick cv358ne My contact number personal phone 07880511298- Economy
- Loss: β¬500
- Desired solution
Refund
Apology / Voucher
Mohsin M
Verified | Jan 8, 2025London-Milano
Economy
Before I departed I call the airline due to not being able to check in. There was an issue with my infant seat so we had to pay Β£25 infant fee which was paid. When we got to the airport on the day or travel we couldnβt check in for some reason so we was sent to the customer service desk. After waiting an hour in line we found out that we couldnβt check in because Ryan air had added a charge of Β£13 on the account which I was not aware of and we were forced to pay it or we couldnβt travel. Because of this inconvenience and how long it took to get sorted we missed our flight and had to pay for new ones. The reason we missed it was due to an error or Ryan airs end and I have to obtain the recording of the conversation with Ryan air to prove that we was no meant to be given that Β£13 charge.
- London-Milano
- Economy
Jasione A
Verified | Jan 8, 2025Sofia-Malta
Economy
Problems at airport
We had a staggering 12-hour delay that was characterized by a complete lack of communication from the airline. During the delay time, there was no explanation or updates regarding the status of our flight, which left us feeling very anxious. Once boarded on the plane the captain announced that we couldn't fly at the scheduled flight time as the previous captain had exceeded the working hours. The captain also announced that the crew that we had on board had been sent from Bologna specifically for our flight.- Sofia-Malta
- Economy
Joshua F
Verified | Jan 7, 2025Manchester-Beauvais
Economy
Don't remember
We were sat on the plane for 5 hours before we even moved - causing a lot of leg and back pain because although we could go to the toilet we had to stay seated, the air con didnβt do much so it was hot as it gets on the plane (the staff were great and did there best) but being told every 30 mins it will be just β30 more minsβ after hours doesnβt really help - understandable for safety and wanting to de ice but why make us sit on the plane if thatβs the case. We arrived at at about 14:15, airline said we had to de ice (not there fault fine) we are 6th in the queue for it and will only take 30 mins for so that was in the first 20 minutes if that of being on the plane It ended up using most of a day our first day which is a birthday present to Disneyland Paris due to being in pain and tired + stressed from the whole deal.- Manchester-Beauvais
- Economy
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