Ryanair complaints: comments, page 27
2,634 comments
Elena M
Verified | Dec 23, 2024
Πindhoven-Pisa
Economy
We were about to proceed with the boarding, when the woman at the boarding gates said that one of the baggage I have payed for was not checked-in; so we run to check my baggage and pay the additional fee. For a moment we were not able to pay, because the desk only accepts VISA and we didn't hold a VISA, only Mastercard and Cash. Finally a kind passenger offered to pay for us the fee, but the woman at the desk said it was too late. The flight was originally scheduled at 15:10, but was delayed until 15:30, and at that moment it was 15:18, so we were still in time to get on. So we run back to the gate, it was 15:20, but there we were denied to get on board. The woman at the boarding gate said that our gate was closed because it was too late; we believe this is not true, because it was 15:20 (so still 10 minutes before departure) and also because 2 passengers in front of us were able to get through the gate while we were being denied to go. These two passengers were able to get on the flight because Ryanair sold them our tickets. To conclude, we want to submit this complain for two reasons: 1. It doesn't help passengers to request payments only via VISA and deny any other type of card, or at least Ryanair should tell on the website that the only way to pay this at the airport is with VISA; 2. We were denied to get on our plane not because we were late, but because our tickets were already sold. We then want to request a refund.
- Πindhoven-Pisa
- Economy
Michelle B
Verified | Dec 23, 2024Economy
I was verbally abused, threatened, over charged for my bag
The boy that was working at gate 106 at about 3:30 (said his name was George) was charging me β¬60 when I was told at check in it was β¬25 for my bag, I asked him why did the price go up, he said for been cheeky it's β¬75! And if I don't pay I'm not getting on the flight- Economy
Sencer V
Verified | Dec 23, 2024Economy
destroyed luggage
I received my luggage destroyed after the flight .I registered in the airport and entered my reference cod to the ''the given name ''is not the same as booking. I tried the same thing on several browsers on mobile phone and computer with the different waves of writing the names since two days. All the methods of claim(call center, website and chat) are planed for systematically not working and not helping ) Flight Berlin-Thessaloniki 20.12.2024 FR100.reservation number:SQ8FHW.file reference: SKGFR13418- Economy
- Loss: β¬70
- Desired solution
Refund
Ayoub D
Verified | Dec 23, 2024Iasi-Charleroi
Economy
No reason given
They made us wait the whole day until the evening from 11:00 to 19:00 and without giving a reason why the flight was cancelled- Iasi-Charleroi
- Economy
Aleksandra B
Verified | Dec 22, 2024Charleroi-Lisbon
Economy
Dear Sir, Dear Madam, I am writing to formally lodge a complaint regarding the issues we faced during our travel plans from Charleroi Airport, Belgium, to Lisbon, Portugal, scheduled for 22 December 2024 at 9:35 AM. On 21 December 2024, we received an email from your company advising us to arrive at the airport earlier due to expected longer queues. However, the email lacked a specific indication of how much earlier we should arrive, as the time field displayed β[prompt="Number of Hours to Arrive Early"].β As a result, we arrived at the airport three hours before the scheduled departure time. Unfortunately, we encountered significant problems at the airport: We spent two hours standing in the general check-in queue. Concerned about missing our flight, we approached an airport staff member for assistance. He informed us that due to the holiday rush, the only option was to purchase a Fast Pass for β¬12, which we did. Despite this, the lack of clear signage and the chaotic organization at the airport left us confused about where to go next. The large crowds obscured signs, barriers were misplaced, and passengers collided with one another. Subsequent attempts to seek assistance from airport staff were unhelpful or misleading. For example, one staff member misdirected us to the wrong queue, vaguely stating that the queue we needed was "somewhere in the crowd." After waiting in this incorrect queue for a long time, we were informed it was the wrong one. Another staff member then told us we needed to go to a different queue but failed to specify which one, I asked what we should go, what is the number of the line, in answer I heard "The same". Finally, despite our efforts, we were informed by a staff member that it was "too late" and that no further assistance could be provided. To make matters worse, the attitude of some staff members was unprofessional and dismissive. While we were under significant stress due to the disorganization at the airport, several employees displayed a lack of empathy and unwillingness to provide clear instructions. For instance, one staff member walked away mid-conversation, stating it was "too late" without offering further guidance. This unhelpful behavior only exacerbated an already difficult situation. As a result, we missed our flight. The financial and emotional impact of this situation has been significant. We incurred the following expenses: Hotel accommodation in Charleroi. Transport costs (trains and buses). Hotel reservations in Lisbon. Car rental in Lisbon. An alternative 28-hour bus journey to Lisbon costing over β¬400. Attached, you will find photos and a detailed breakdown of the costs incurred. I respectfully request a full refund of the flight tickets, reimbursement of the additional expenses incurred, and compensation for the inconvenience caused. As per EU Regulation 261/2004, passengers are entitled to compensation ranging from β¬250 to β¬600 depending on the flight distance in cases of denied boarding or flight cancellations. Please inform me of the next steps for processing the refund and compensation. Should you require any additional documents or information, I will provide them promptly. Yours sincerely, Aleksandra BΔbenek Daniel de AraΓΊjo aleksandra4444@gmail.com +48 888886326
- Charleroi-Lisbon
- Economy
Tanya M
Verified | Dec 22, 2024Faro-London
Economy
Technical problems
It took off at 1.07 making the flight over 3 hours delayed. Theyβve marked the time as 12.50 which is not correct as we was still on the runway! Technical fault was the reason I was at airport for 8.20am we informed by the board after it said gate no will be shown st 9am. About 9.10 it said delay 12.15. I then saw my email saying your flight has been delayed which I received about 9.30 ish- Faro-London
- Economy
Kevin F
Verified | Dec 21, 2024Faro-London
Economy
Technical problems
We was told there is a technical fault then we told we took off 12.50 but I knew that would be the case so I recorded a video showing we actually took off at 1.07 making it over 3 hours delay- Faro-London
- Economy
Ma?Gorzata B
Verified | Dec 21, 2024Economy
Staff bad behaviour
On 4th December 2024 I was a passenger onFR 1812 Krakow to London. On putting my suitcase on the checkin I was told that the width of my case was 2cm too wide and i would have to pay Β£50 excess. I was told in a very abrupt and rude way that i should have known better snd could have measured my suitcase to fit in. (It was the same case that i had travelled out from Luton. ) There were other passengers who had the same problem and the unpleasant way which your staff treated us reduced several to tears. We were told upon payment to take our luggage to the tarmac where it would be loaded onto the plane. There was no one to load the luggage and we ended carrying our suitcases to the plane . Loading them in the lockers above our seats. Nobody objected and for this we were all charged Β£50 each. I am writing to express my dissatisfaction and disgust at the attitude of your staff. I have flown with you for over twenty years, with the same suitcase, and never had a problem. In view of this unpleasant experience i feel that i am entitled to compensation for my troubles. I shall certainly think twice before flying with your airline again. I look forward to hearing from you by return Yours faithfully- Economy
- Loss: β¬70
- Desired solution
Expenses reimbursement
Pearce S
Verified | Dec 21, 2024Economy
The lady at the desk with dark brown hair was very rude
My extremely pregnant wife asked for details about our flight home as she was very stressed, the lady working behind the counter was very rude and abrupt and made her feel very uncomfortable, the other colleges were lovely, just this one individual was horrible and needs to be taught manners.- Economy
MaΕgorzata B
Verified | Dec 21, 2024Economy
On 4th December 2024 I was a passenger on FR 1812 Krakow to
My statement above On 4th December 2024 I was a passenger on FR 1812 Krakow to London. On putting my suitcase on the checkin I was told that the width of my case was 2cm too wide and i would have to pay Β£50 excess. I was told in a very abrupt and rude way that i should have known better and could have measured my suitcase to fit in. (It was the same case that i had travelled out from Luton. ) There were other passengers who had the same problem and the unpleasant way which your staff treated us reduced several to tears. We were told upon payment to take our luggage to the tarmac where it would be loaded onto the plane. There was no one to load the luggage and we ended carrying our suitcases to the plane . Loading them in the lockers above our seats. Nobody objected and for this we were all charged Β£50 each. I am writing to express my dissatisfaction and disgust at the attitude of your staff. I have flown with you for over twenty years, with the same suitcase, and never had a problem. In view of this unpleasant experience i feel that i am entitled to compensation for my troubles. I shall certainly think twice before flying with your airline again. I look forward to hearing from you by return Yours faithfully Lady Belhaven and Stenton 07891 891 954- Economy
Maxibee S
Verified | Dec 21, 2024Economy
Rude , non empathetic customer service assistant
We had a huge disruption with the flight , actual departure time was 1845 , around 7 . 30 advised we can go back to terminal as flight was delayed , given Β£3 each bouncers for snacks , notified flight would depart at appproximately 2220 hrs . Turned up at the gate at 10pm only to be told flight had left about an hour ago and 15 other people had missed . Whilst on the terminal have decked boards nothing was mentioned , checked the app no updates were made and listened out for announcements none were made about this particular flight though there were a couple about other flights . Now that was so ridiculous!! Advised to go to customer service Ryanair and that was the most horrible experience ever , attended to after about 10 minutes of waiting whilist advisor wa on her phone , very rude , advised we need to be fast with whatever we wanted to do as she needed to go home and we have missed our flight so unfortunately will have to spend the night at the airport !! That was so inhumane I couldnβt believe what I was hearing especially coming from someone deemed a customer service assistance , I was very annoyed and asked her if thatβs how she treated all her customers and the next minute she was throwing in comments on racism , I asked why she was doing that she said she knew I was going to say that next !! I have never experienced such terrible service especially at a time when I feel more should have been done by the airline and itβs employees . This lady was very rude , did not consider our feelings and all the words she used in the conversation where totally unacceptable and I am happy to expagorate on this if required , surely Runsur should consider staff training for staff like her thatβs absolute ridiculous and very much unacceptable for someone in her role . Even if she wanted to rush and ho home surely they should have been a better way of handling customers . Helen is an absolute disgusting customer service assistant who I believe should not be in the role she is in after I experienced her service . More should be done by the company and I hope there is CCTV or recording reflect the exact conversation or words said by this individual who is an absolute disgrace to Rynair !!- Economy
- Loss: β¬327
- Desired solution
Cosmin Constantin D
Verified | Dec 20, 2024Economy
Bagaje de mana plΔtite Θi preluate dupΔ la cala la BucureΘti
My name is Esther Dima, I took a flight with your company a few days ago from Bucharest to Paris, I had 2 check in bags which for i had to pay 120β¬ at boarding to take them with me in the cabin as the crew told us, after getting in the cabin the crew told us we have to send them for check in and i donβt find it normal after paying that amount of money for them. Also, the crew told us at boarding that itβs not possible to send our bags directly for check in which is clearly a disinformation. So i am asking for a refund of the 120β¬ tax. I will leave the proof below.
- Economy
- Loss: β¬120
- Desired solution
Aiste G
Verified | Dec 19, 2024Palermo-Vilnius
Economy
Strike
We were sitting in the plane for 2 hours, cabin crew couldn't informed us what happened exactly and why we couldn't take off the ground. Later on they just let us go out and on the screen in the airport we saw that our flight is delayed till tomorrow (16th) morning.- Palermo-Vilnius
- Economy
Ali A
Verified | Dec 18, 2024Hahn-Marrakech
Economy
At the airport, everything seemed fine after we already checked in online. But there was an issue. Out of the four of us, only one had a seat number. The other three were left waiting, confused and unsure why. At the gate, a staff member told us to wait until the very end. Then came the shockβthere was only one seat available. They allowed the person with a seat number to board, leaving us stunned. Worse, they told him he couldnβt come back to help. The remaining three of us were forced to make an impossible decision: who would fly and who would stay behind? In the end, two had to leave, splitting the group apart. The ones left behind tried desperately to get help at the airport, but no one cared. Frustrated and stranded, they had no choice but to drive back home. The next day, after endless calls, someone finally helped them book a flightβ28 hours later. Meanwhile, the two who made it to Marrakesh had to manage everything alone. They stayed in a hotel room reserved for four, bearing the full cost themselves. Transport fees doubled, and pre-booked activities had to be rescheduled. Our short trip was ruined, all without a proper explanation. The stress, expense, and frustration were unbearable.
- Hahn-Marrakech
- Economy
Dean B
Verified | Dec 17, 2024Bristol-Budapest
Economy
Check in confusion
This was our 1st time with Ryanair and a mix up with check in procedure. To check in you have to buy your reserved seat which I find wrong, especially when your trip includes your flight etc. On one of our emails it said we could check in for free within 24 hours of the flight but this wasnβt made clear so we decided to wait until we got to the airport. We arrived at the desk to check in to be told it would be Β£55 each as we didnβt check in online. We said there was an option to check in within 24 hours for free, albeit the seats would be random. We mentioned this to lady on the check in desk and said weβd go and do that now, but she said it was to late as shouldβve been done 24 hours before our flight and pay for our reserved seats. She then said to make sure we check in before our flight back otherwise weβd get charged Β£55 each again, so we said weβd make sure we do that. She then gave us our boarding passes where our seats were randomised and we sat 6 rows away from each other, so no different to us checking in within the 24 hour period should it have been available. This was not the start to our trip that we expected and cost us Β£110. If it was made clearer then Iβd have done what we did on the return trip and spent Β£20 on 2 seats where we could sit together. I feel that we have been caught in a mix up between the checking in online process and the lady at the check in not allowing us to try and use the check in option whilst we were at the airport 3 hours prior to our flight. If we were ridiculously late or holding flights up, fine, charge us but I think we have been unfairly treated on this occasion which will make us think about using the airline again.- Bristol-Budapest
- Economy
- Loss: β¬110
- Desired solution
Expenses reimbursement
Charlie D
Verified | Dec 16, 2024Schonefeld-Edinburgh
Economy
Technical problems
First we got delayed, then they made us wait to board the plane for 20 minutes in the pouring rain, then they finally boarded us and made us wait on the plane for almost an hour, then they announced they were cancelling the flight after boarding everyone and made us all get off the plane, i luckily got us on a flight to Manchester but then we had to pay Β£100 to a friend for a lift back home as there was no trains at that time of night, we ended up spending more than 8 hours in the airport and they only told us about the cancellation as we were already sat on the plane- Schonefeld-Edinburgh
- Economy
Sam K
Verified | Dec 16, 2024Manchester-Barcelona
Economy
Very bad behaviour of Ryanair staff on Checkin counter
Hi, I was using Manchester airport to go to Barcelona with Ryanair on 03/12/2024 scheduled for 18.55 by Flight FR7542. I had a very unpleasant and uneasy experience while I was on check-in desk to just print my boarding pass. On desk I was ganged up by 3 Ryanair staff. All 3 were male asian background who started asking me personal questions like where I am going? Doing live in Barcelona? Why I am going? I did explained my printer has broken so I just need a printout. Then I was asked where is my phone and why can't I get it on phone. When I took my hat off one male made comment on my hair by referring "Masahallah" which I found it bit intimidating. I felt bullied and did gave them idea that I am going to meet a friend in Barcelona. Male next to me looked into my passport and found out my place of birth and said out loud. When I turned around I saw I was on his phone screen on front face camera probably taking my second picture which he put phone down as soon he realised I saw him trying to take my photo with him as well in screen. I didn't say anything because I know he wont let me check his phone. All this incident was witnessed by lady staff behind the check-in desk who was quite during all this time. As soon she handed me the boarding pass I walked towards security and heard all 3 laughing behind me. As soon I reached security gate I mentioned the incident to office on entrance and they kindly helped me to customer service desk on ground floor. Customer services personnel was very helpful who listened to whole incident and went to trouble to get Ryanair duty supervisor named as Paul for me. And as per his advice I am putting this complaint against those 3 males who were not making me feel comfortable. I would like to expressed my concern that my photo was taken without my consent and they looked into my passport to get my details. It can be misused knowing that people can take advantage by using AI. I am worried and hope some action can be taken so others don't have to feel uncomfortable on airport on any of background. I sent email to Swissport as requested but Its been 2 weeks with no outcome or compensation. Kind Regards Sachin Kirpane- Manchester-Barcelona
- Economy
- Desired solution
Apology / Voucher
Linda B
Verified | Dec 16, 2024Bournemouth-Alicante
Economy
Change of flights
Went in my portal to change flights but not showing, thus was within the 24 hour grace period. By the time I managed to speak to someone on line 45 minutes over 24 hour grace. The flight was found but not in portal. Re booked at a cost to me ofΒ£368.. due to portal not working. Need compensation as the cost would have been avoided if portal was working correctly. Iβm so angry with Ryan Air. Itβs is not good enough that I have had to incur thus cost due to the inefficiency of Ryan Airs portal. The changed flight was available on Ryan Air web site and would have all been changed within the 24 hours grace period, with no cost to myself. I would like a refund asap. The photos attached show the portal, with no flights available and the other photo shows Ryan Air website with flights available.
- Bournemouth-Alicante
- Economy
- Loss: β¬368
- Desired solution
Refund
Expenses reimbursement
Marianne K
Verified | Dec 15, 2024Gothenborg-Rome
Economy
Problems with booking
I canβt finish my booking. Iβve tried for 1 hour and payed for 4 different times but your system is not responding after the payment. Therefore I donβt have any flight booked to Rome now. Iβm thankful if you can solve your problems online.- Gothenborg-Rome
- Economy
- Desired solution
Expenses reimbursement
George B
Verified | Dec 15, 2024Dublin-Newcastle
Economy
Claim escalated to airline
Weather conditions
Our original return flight, receipt submitted by Trish was said to have been successful by Ryanair and they will not do anything as the flight took off, though it returned to Dublin due to wind conditions, we were advised by Ryanair to rebook on another flight, additional receipt to which I have attached though we could not get to Newcastle our original destination, so we then had to pay for a taxi from Leeds Bradford Airport to Newcastle airport and collect our vehicle. We were also charged again to add luggage, receipt attached from the first flight and had to wait for the next flight hence the added receipt for food/drink costs. We have attempted to contact Ryanair though as the flight was reported operational they refuse to do anything further. Our original flight set off from Dublin on time, the Captain announced windy conditions in Newcastle and we would be returning to Dublin (this is after approx. 40 minutes flying time), he then announced we would be landing back in Dublin in 10 minutes (they had already turned around without informing the passengers of anything). We were told to leave the aircraft and seek customer service agents, whom then told us to rebook onto another flight and the airline would process a refund once you contact them via phone or live chat and then make a claim through your online account, though as the plane took off it does not show as cancelled and hence a claim cannot be made, even though the flight never arrived at its Destination. It seems this was a deliberate act to avoid refunding customers by the airline which then resulted in us paying for a 2nd flight to a different destination as the one to our original destination was fully booked for the next 2 days due to these issues and no replacement flight was put in place, any customers were only allocated to pre existing flights that already had customers booked on, meaning they filled up very quickly leaving others such as us having to book another flight (much more expensive) going to another location in this instance Leeds Bradford airport, to then incur further costs of a taxi at 1am in the morning (6 hours from when we should have landed in Newcastle) to then take a 2 hour taxi drive to Newcastle to collect our vehicle.- Dublin-Newcastle
- Economy
- Claim escalated to airline
Amrutha Maria G
Verified | Dec 14, 2024Vienna-Copenhagen
Economy
My 11 year old was crying because of the rude behaviour of the staff at the gate at vienna airport when we were offloaded from the flight. We were offloaded for unjustifiable reasons. We flew to vienna with the exact same luggage as when we tried to flew back from vienna. The staff created a big scene and humiliated us because the backpack sized luggage my child was carrying had a wheel sticking out of their baggage size(exactly just the wheels). I was willing to pay extra for this even if it was unfair. The biggest disappointment came then when they asked me to pay extra 60 euros for a sling bag which just had our passports and wallet which i have carried on the way to vienna also(but they didnt even ask) and have always carried a sling bag carrying my documents every time i have flown with ryanair before. This was extremely sickening customer service experience and I have incurred huge loss as a result
- Vienna-Copenhagen
- Economy
Marin S
Verified | Dec 14, 2024Vienna-Fuerteventura
Economy
Charged for extra baggage
I was past the gate when they called me back just to check my bag, My small cabin bag fit the requirements and I was charged 60β¬ regardless by the very rude and aggressive employee, they threatened me stop fitting my bag into the case or they will deny me boarding which I already had been allowed.
- Vienna-Fuerteventura
- Economy
- Loss: β¬60
- Desired solution
Apology / Voucher
Nemattullah P
Verified | Dec 14, 2024Agadir-Dublin
Economy
Claim escalated to airline
Technical problems
My flight from Agadir - Dublin was at 05:45 flight number FR3994 Then my next flight was from Dublin - Glasgow 12:30 flight number FR5563 I flew from Agadir at 05:45 but after 10 minutes of flying the pilot announced an emergency landing and had to return to Agadir and landed there because there was a technical issue occurred to the plane. We landed and they called for an engineer we were evacuated from the plane and waited in Agadir airport until 14:30. Eventually we flew after 14:30 and when l arrived to Dublin l obviously missed my connecting flight to Glasgow which l suppose to fly at 12:30 on the 13th. When l approached the Ryanair desk to help me allocate my flight so l can go home. They acted very unprofessional and rude. They told me that l have to pay β¬100 so they could allocate my flight to Glasgow. They said l had no choice or l should find a ticket myself. I had no choice and l paid them β¬100. I eventually arrived in Glasgow airport at 22:00 on the 13th. I couldnβt get to work on Friday because l had to start work at 16:00. I was very disappointed by their behaviour and their customer service. I will definitely avoid Ryanair when l book any flights in the future. Regards Nemat- Agadir-Dublin
- Economy
- Claim escalated to airline
MirosΕaw JΓ³zef W
Verified | Dec 13, 2024East Midlands-Krakow
Economy
Staff disrupted passing my for bording with out any resonal.I dont know nothing he just close door on my nose and said I need go to get numer 1 ater that some Staff open for my door to leave airport asking if I want to book enother fighter for 100Β£ it is joke I Wake up 1pm To go airport I wait 2 hours for my flight and then with out any reason I shout leave airport.When I asking why I shout leave and why he close door on my nose he just small and go ignoiring my.I want full refund for that Staff and I never use that Ryanair again
- East Midlands-Krakow
- Economy
Trevor M
Verified | Dec 12, 2024London-Leipzig
Economy
changed Β£60 to take my suitcase on the plane
i took a very small suitcase with me that clearly fits perfect under the seat i have taken the same case on several Ryanair flights so i am baffled to why i was charged Ryanair should be ashamed of this what's simply daylight robbery i will take this to the national press asap you are robbing working Class people of there hard earned money totally wrong and putting a huge stress on my trip that lead to me being physically sick before boarding.- London-Leipzig
- Economy
- Loss: β¬60
- Desired solution
Refund
Apology / Voucher
Ron L
Verified | Dec 12, 2024Malaga-Newcastle
Economy
malaga airport making new booking
Missed flight on 2 December due to crowds at passport control. Went to office to rebook another flight , was told best I do it myself. I did this beside the office but inadvertently requested 2 priorities when I only needed 1. I pointed out the mistake but was told it could not be altered Why can I add items after booking but not removed items?- Malaga-Newcastle
- Economy
- Loss: β¬30.5
- Desired solution
Expenses reimbursement
Mikey C
Verified | Dec 11, 2024Dublin-London
Economy
Wrongfully charged for Oversized 10kg baggage Dublin airport
myself 15 other passengers, were charged β¬60-β¬75 for bags that were within the allowed dimensions of 55cm x 40cm x 20cm and fit perfectly in the designated size box. The staff member responsible for these charges refused to provide his name, was extremely rude, and made unfounded accusations against us. His behavior was unprofessional, intimidating, and bullying. We all refused to pay and he threatened to call the airport police.- Dublin-London
- Economy
- Loss: β¬60
- Desired solution
Refund
Logan V
Verified | Dec 10, 2024Cologne-Valencia
Economy
I was at the gate 2 hours before boarding but ryan air employ a very unusual tactic in this airport where they count the "lounge" near the gate as the "gate", so when they called for passengers to start boarding I was denied boarding and told "the gate was closed", despite having a valid ticket, the plane on the ground and no passengers yet on the plane, all in the lounge and yet to have their boarding passes checked to board the plane. No other airline or lounge / gate area works in this way at this airport. I know because I booked another flight leaving from an adjacent gate in the same terminal an hour or so later with no such restrictions, with airport staff quoting "this is what ryan air do". I did go to the ryan air desk but was offered no help or accountability, no options for other flights were offered before Sunday - 2 days later, no offer for hotels or compensation. I should have been back at the home airport at 1:30 pm and instead arrived home 10:30pm.
- Cologne-Valencia
- Economy
Oksana P
Verified | Dec 9, 2024Bergamo-Lisbon
Economy
Problems at airport
Not sure if I could claim this, because I wasn't able to make this flight due to the previous flight delay for 7+ hours. But if it's possible to get some compensation it'll be nice.- Bergamo-Lisbon
- Economy
Oksana P
Verified | Dec 9, 2024Krakow-Bergamo
Economy
Problems at airport
Airline gives two vouches for like around 4 euro each during I've been in airport. Didn't save them. Used one. They refused any compensation. Expenses were due to the fact that I've missed the next flight, so may I'll need to use them there.- Krakow-Bergamo
- Economy
Simone S
Verified | Dec 9, 2024Dublin-Cluj-napoca
Economy
Overcharged for hand luggage
I bought priority boarding with 10kgs cabin luggage. At the gate, I was told that the luggage is too big, which it wasn't. I had travelled before with the same luggage on board without issue. The lady refused to fit the luggage in the box as proof that it fit. So they charged me β¬60. They also refused to take cash. I did not have enough on my card to pay so they did not allow me on the plane. I had to ring someone at 5am to get them to pay for me. I had already paid a checked luggage of 20kgs for the flight. I feel that I was unfairly treated by someone who did not check whether the luggage actually fit and overcharged me, despite the fact that I already paid for checked and priority boarding.- Dublin-Cluj-napoca
- Economy
- Loss: β¬60
- Desired solution
Refund
Mary Geraldine B
Verified | Dec 9, 2024Dublin-Madrid
Economy
Bag was refused and I was made pay again for the bag even
I had paid for the bag but when o was refused it at the door I was made pay β¬75. The person dealing with me was extremely unprofessional and told me wrong information causing greater distress. She also gave me information that would haven ment my bag would not be put in the hold. This is not acceptable
- Dublin-Madrid
- Economy
Zdenka Katarina A
Verified | Dec 6, 2024Alicante-Brussels
Economy
No reason given
I was traveling from Alicante to Brussels and our flight had more than 5 hours delay, we were stranded at the airport. No explanations were given.- Alicante-Brussels
- Economy
Olivia L
Verified | Dec 6, 2024Dublin-Πindhoven
Economy
Harassed by Head Gate Agent
this morning, on my 10:05 flight to eindhoven from dublin airport i was harassed by the head gate agent at gate 107. Every single person in priorityβs bags were checked and if they stuck out only a centimeter we were forced to check the bag while being belittled by gate agents for it being βour faultβ. when the two previous flights that i watched board, zero suitcases were checked for size and zero bags were even checked on the flight. I tried to explain that i have taken this bag multiple times and that the measurements are exact. when I asked the head gate agent his name he refused to tell me and proceeded to try and snatch my phone out of my hand after his colleague was saying i was taking photos of him. i was taking photos of my suitcase for this email. after i checked my bag, the gate agent forced me to delete photos of my own suitcase stating βdo you want to get on this flight? iβll get the policeβ , i proceeded to get in line while he pointed at me laughing to his colleagues. i have flown ryanair multiple times with this exact suitcase which is the exact measurements of ryanairβs bag policy and have never had an issue or ever been harassed the way i was. I am very upset, embarrassed, and frankly traumatized. I will never be flying ryanair again if this is not handled in an orderly and respectful manner.- Dublin-Πindhoven
- Economy
- Loss: β¬75
Zaid A
Verified | Dec 6, 2024Helsinki-Charleroi
Economy
Claim escalated to airline
Don't remember
The plane was delayed for almost 8 hours and we spent a lot of money on food at the airport and on the plane.- Helsinki-Charleroi
- Economy
- Claim escalated to airline
Stephen T
Verified | Dec 4, 2024Gran Canaria-Shannon
Economy
exit seat issue flight FR8171 on 2/12/2024
I booked and paid extra for exit row seats 28C & 28D. The plane did not have an exit row at row 28. (plane change, I think). I would simply like to get a refund or credit for the extra seat costs- Gran Canaria-Shannon
- Economy
- Desired solution
Expenses reimbursement
Eliza J
Verified | Dec 3, 2024London-Santiago
Economy
Weather conditions
The flight was delayed by approximately an hour leaving Stansted Airport (London) and then due to weather conditions the plane was unable to land in Santiago de Compostela and diverted to Madrid Airport. After landing in Madrid sometime between midnight and 1 AM we were informed (by a member of staff unaffiliated with Ryanair) that the airline would not make any accomodation arrangements and that instead a coach would come at 4:45 AM to take us to Santiago de Compostela Airport. I borded the coach at around 5 AM and we later arrived in Santiago de Compostela at around 1 PM. I was supposed to arrive at Santiago de Compostela airport at 10:30 PM October 8th 2024 and instead arrived sometime after 1 PM October 9th 2024 so overall I was delayed by around 15 hours. I believe Ryanair knew that the plane shouldnβt have left London due to the weather conditions however wanted to avoid cancelling the flight and being forced to pay all customers a refund. Instead of offering compensation of any value, Ryanair offered passengers a free refreshment voucher for the value of 4β¬ for their next flight. No care was shown towards passengers by the airline, the only measures taken were those to ensure that they would have to pay as little as possible. By the time that we landed the prospect of finding a hotel or hostel independent of the airline was impossible and so most passengers slept on the floor of the airport until the coach arrived. The sleep disruption and consequent exhaustion caused by the journey took me days to recover from and ultimately a journey that was supposed to be quick and easy, and couldβve been had they provided funding for train tickets and a place to stay, ended up ruining my week.- London-Santiago
- Economy
Georgie G
Verified | Dec 3, 2024Belfast-Manchester
Economy
Complaint regarding the loss of our sons pram.
LETTER OF COMPLAINT Missing Pram β Booking Reference INTMSM Dear Sir or Madam, I am writing to formally raise a complaint regarding the loss of my sonβs pram during our recent flight with Ryanair. On Sunday 24th November 2024 we were traveling back from Belfast International to Manchester Terminal 3, under the booking reference INTMSM. The flight was delayed by over an hour and a half, with an original scheduled arrival time of 22:55 but we did not arrive into Manchester until 00:25. When boarding, Ryanair staff requested that we leave our sonβs pram at the bottom of the steps of the aircraft. We were assured that it would be put on the plane and arrive with us in Manchester. It had a luggage tag on it, but when we landed at Manchester the pram did not arrive through the baggage reclaim despite other families on the same flight receiving theirs. In total, we waited for over half an hour trying to retrieve the pram, but unfortunately it did not appear. During this time I left my husband at the baggage reclaim and I looked for a customer service representative who could assist us. Due to it being in the early hours of the morning there were not many staff present. I spoke to a man wearing a hi-vis jacket who worked at the airport and explained that our pram was missing. He informed me that customer services was closed due to the time and I would have to contact them during operating hours. Acting on his advice and given the circumstances - we were travelling with a 10-year-old and a 2-year-old who had school and nursery the next day, as well as my husband and I who had work β we had no choice but to leave the airport without the pram. I had to carry my son with no pram which put additional strain on my back, which I am currently undergoing medical treatment for. I subsequently contacted Ryanair on 26th November 2024 to report the missing pram, and I was informed that I was unable to submit a claim for my pram because I did not get a PIR number at the airport. I explained to the Ryanair customer service representative that I was unable to get this as the airport customer services was closed upon our arrival and I had followed the advice given, but they told me that I am still unable to submit a claim. The person I was speaking to at Ryanair declined my request to speak to a manager to see if we could find a resolution and abruptly terminated the call. I rang back again on 27th November 2024 and received the same answer and treatment. Unfortunately, my son has been in hospital this week with a serious medical condition so I have not had much opportunity to try to resolve this matter hence the delay in this letter. I have since been in contact with Manchester airport who have confirmed that the item is not in their lost property. I explained to them that I did not receive a PIR number due to customer services not being open and they advised me that I need to contact Ryanair directly to resolve this matter. I am looking for a resolution here: I would like my pram returned to me if it is able to be located, if not I would like a full refund. Proof of purchase can be provided. I believe I took all reasonable and practical steps at the time to address this issue and followed the advice provided by airport staff. The refusal to assist me due to the lack of a PIR number, which I could not obtain through no fault of my own, is both unfair and unacceptable. I trust Ryanair will address this matter promptly and provide a satisfactory resolution.- Belfast-Manchester
- Economy
- Desired solution
Refund
Expenses reimbursement
Other
Marissa M
Verified | Dec 3, 2024Rome-Dubrovnik
Economy
No reason given
I was sat in the airport for 12 hours end spent close to β¬300 out of bordom and lost a day at the hotel witch was Β£200 a night- Rome-Dubrovnik
- Economy
Mariana Y
Verified | Dec 2, 2024Tenerife-Barcelona
Economy
Hello, we were a group of four. We traveled with Ryanair from Sofia to Madrid, the flight from Madrid to Tenerife was delayed by 1 hour and 40 minutes. We arrived at 3:00 in the morning. On the way back from Tenerife North, an extremely rude employee/ menager/? asked me to pay 50 Euros? I traveled with Ryanair through four airports with the same luggage 25, 40, 20 cm. Fully meeting the company's requirements. She refused to let me on this flight. I also missed the next flight from Barcelona to Sofia. I experienced this moment hard. I am 71 years old with diabetes and asthma. I experienced stress, I lost confidence and self-esteem. There were no other flights that day, I had to travel to Tenerife South Airport, look for other flights and I returned to Sofia after 24 hours.at 12,11,2024. I took another flight to Bucharest, then a taxi and a train. I asked for the employee's name, but was denied.Was asked for menager was denied. They supported each other.I Come back in home in very bad condition. I would like the company to take responsibility for what I experienced, and such employees only tarnish the company's reputation. I hope no one else has to go through my experiences.
- Tenerife-Barcelona
- Economy
Maria Daniela S
Verified | Dec 2, 2024Faro-Cork
Economy
Weather conditions
Hi, Hi, Return Flight FR9948 from Faro to Cork ( booking reference TWV1QG) was cancelled and I've tried to log a compensation form, but the system won't let me as it says the flight was disrupted due to weather conditions what is not true. While the flights on the 21st of October were impacted by the weather, my flight was leaving Faro at 21:50 or 00:30 next day if you consider what the app was saying and storm Ashley in Ireland finished at 20:00 - https://www.independent.ie/weather/storm-ashley-yellow-wind-warning-remains-in-place-as-29000-homes-without-power-number-of-flights-cancelled/a1875871721.html. Also, the flight from Cork was able to return to Faro, so the problem was as we were also told "staff shortages" / pilot not able to fly back. Also, after waiting for 3 hours in the queue to change to flight and arrange hotel, we were told we need to arrange our own flights as we did and hotel will be provided by Ryanair what was not done until 4:45am in the morning. Considering the arranged flight was leaving at 11am it was very tight to leave the airport not even knowing where the hotel was. Flight disruption Query ID 56164126 Flight: * Faro - Cork * 20 Oct 2024 * FR9948 Reservation number: TWV1QG Flight status: Cancelled- Faro-Cork
- Economy
Luis S
Verified | Dec 2, 2024Malaga-Bristol
Economy
Hot tea burnt me
Tray was so unstable flight crew served a tea and the whole cup just slid off and burnt me .flight assistant gave burn cream to rub all over bottom half of.- Malaga-Bristol
- Economy
- Desired solution
Apology / Voucher
Other
Sandeep S
Verified | Dec 2, 2024Beauvais-Stockholm
Economy
Strike
This is a tragic experience ever, Ryan air informed about cancellation just 15 hours before flight departure, I have an important office meeting next day i missed it and got blamed in office due to no prior information and regarding money i spent additionally lot of money for flight and hotel. I came to know about your service i am really impressed and contacting you will all the proofs.- Beauvais-Stockholm
- Economy
Natalia Z
Verified | Dec 1, 2024Beauvais-Birmingham
Economy
Influence by other flights
We werenβt allowed to leave the gate for 3 hours, the coupons didnβt work, bathroom was not working and there wasnβt anything to eat- Beauvais-Birmingham
- Economy
Hamsiny S
Verified | Nov 30, 2024London-Tarbes
Economy
The didnβt elect my tiny small suitcase in
As I was checking in there was a very rude/difficult Asian man who refused to tell me his name and wouldnβt show me his card around his collar so I can get his name. I had brought a tiny cabin bag which had fit inside the small box which I done infront of him. There was other passages who were also trying to get on the flight which were also agreeing with me and Said I can take the cabin bag and tried to speak to him. And showed him again the bag fits in the box. I asked to speak to his manager and he had refused me to do this for a very long time then eventually told me I had to de board and then I could speak to the manager. He was extremely rude and had ruined my day. He ended up making me pay Β£60 which I was not supposed to as my bag fits and is the correct one. After the end he ended up telling me his name was (Ram) Iβm not sure if this is true. I would like a refund and I think his manager needs to speak to him. As he didnβt give me his right name and show me his badge I had to take a photo of him so you can see who this is and take further action. Please can I get my refund I am extremely disappointed and believe his behaviour was extremely inappropriate. I just need a refund. Thank you
- London-Tarbes
- Economy
- Loss: β¬60
- Desired solution
Refund
Apology / Voucher
Colm O
Verified | Nov 30, 2024Belfast-Malaga
Economy
Influence by other flights
Our flight was delayed as the incoming plane did not arrive due to weather conditions in Malaga. Ryanair knew that weather conditions in Malaga was due to be bad as they had emailed the day before to say so. However, they never arranged for an alternative plane to be made available for us to fly out from Belfast. I dispute that they are not liable due to adverse weather conditions due to the following reasons: 1. They were aware of potential bad weather in Malaga but never arranged another plane to depart from Belfast. 2. Weather conditions were good in Belfast for taking off. 3. Had our flight of departed Belfast as planned, it would have been able to land on time in Malaga, as other flights had landed at the same time as we were due to land. 4. Other flights had departed Malaga on the morning in question without any problems. It appears as though Ryanair are using weather conditions to mask another issue. We eventually landed in Malaga at 18:58, over 6 hours later than scheduled. This led to us being late collecting our rental car and incurring many delays which ultimately led to us missing out on a day of our holiday.- Belfast-Malaga
- Economy
Tom B
Verified | Nov 29, 2024Manchester-Gran Canaria
Economy
No Hire car at Gran Canaria
I booked a Hire car for my trip in July and my account was debited to Ryan Air Travel Centre (Β£209) I never received a confirmation email or voucher but presumed that as the funds had been taken a vehicle would be available on my arrival. I checked all hird companies within the airport. I had to source another vehicle at β¬500 +I would like an immediate refund please
- Manchester-Gran Canaria
- Economy
- Loss: β¬580
- Desired solution
Anonymous member
Verified | Nov 29, 2024Krakow-Glasgow
Economy
Rude steward. Spoke with likely racist undertones. KrakΓ³w a.
I mistakenly sat in a wrong seat. The person arrogantly asked for my boarding card and ordered me to move to the right seat as soon as possible. I had my seat belt on but he still wanted me to move fast. He didn't behave like this with others. I then realised that I was the only non white person on board. I don't want to make an unfounded accusation, but it did feel like his behavior had racist undertones.- Krakow-Glasgow
- Economy
Eamonn B
Verified | Nov 28, 2024Faro-Dublin
Economy
No reason given
No proper information given and nobody to talk to and also the information on boards in airport were all mismatched with flight details- Faro-Dublin
- Economy
Marko J
Verified | Nov 27, 2024Vienna-Banja Luka
Economy
Weather conditions
The flight landad in Zagreb instead of Banja Luka. I had to leave the bus on the border since the driver didnt want to let us go to the toi let an had to take the faxu and pay 150 euros for it- Vienna-Banja Luka
- Economy
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