Ryanair complaints: comments, page 29
2,634 comments
Sara E
Verified | Nov 5, 2024
London-Tenerife
Economy
Unsatisfactory customer service and care
I was travelling with my 12 year old daughter, friend and her 3 children aged 15, 12 and 6. We had our seats allocated which we couldnβt sit in because they had given our children emergency exit seating. Therefore we sat infront of a man travelling alone who was seen taking cocaine infront of our eyes. We felt unsafe and children was scared. The man was not told to move. We had to continue sitting infront of him. He continued to take his drugs. I feel this is completely unacceptable. My childβs safety should have been put first. My child did not want to fly home incase the βscaryβ man was on the plane again. The gentleman was told off by the stewards but that did not stop him. He should have been moved away from others travelling. We had to wait when we landed for the police to come. Iβm totally shocked and will never want to fly again with RyanAir. On our journey home we had problems with our seating again and the hostess asked me rudely what the problem was with my 12 year old sat on her own. I would like to be compensated for this flight.
- London-Tenerife
- Economy
Anonymous member
Verified | Nov 5, 2024Leeds-Krakow
Economy
Unreasonable and crazy baggage charge
I have travelled numerous times on short haul flight with just hand luggage and always used the same suitcase with no issues, infact bought for a Ryan air flight. We have just been charged Β£225 for our bags being oversized! They're not, and we're not even in a Ryan air plane. We were told they would need to go in the hold... Got to the plane and we're told they would be fine on board with us and there were some with larger bags. We can't afford much and have been saving for this holiday for a long time, Β£225 takes our spending money and leaves us with a ruined holiday. How this is acceptable is beyond me. Β£75 per suitcase when the baggage itself is only Β£35 is stupid. If it was obviously not hand luggage sized then of course but when it is the tiniest margin over surely there should at least be a lower charge? Β£20 maybe, especially since they are sold as hand luggage bags ... Absolutely ridiculous and customer service was absolutely atrocious. I have anxiety and have had an anxiety attack dealing with this, flying is hard enough without this treatment.
- Leeds-Krakow
- Economy
- Loss: β¬225
- Desired solution
Amanda S
Verified | Nov 4, 2024Malaga-Leeds
Economy
No reason given
Delayed home bound by 3 hours Rayanair from Malaga 27th october, no info from airline or kept updated. Finally got home following day early hours,- Malaga-Leeds
- Economy
Mihai B
Verified | Nov 4, 2024Ibiza-Cluj-napoca
Economy
Technical problems
The flight was delayed but after 3-4 hours we took off and arrived at Bergamo where we had to stay in the airport over night because we had lost the connection flight to arrive in Cluj Napoca. we had to buy other ticktes for the next day. I wan to mention that I stayed in the airport with a minor- Ibiza-Cluj-napoca
- Economy
Kalina G
Verified | Nov 3, 2024Πindhoven-Sofia
Economy
No reason given
After exhausting 7 hours at the airport and several sequential delays announced by Ryanair, our flight was canceled. We were offered a flight on Wednesday - three days after our original flight. We had to go back to work and our commitments for Monday and we couldn't afford to stay longer in the Netherlands. Hence, our using the services of Ryanair. We had no option but find our way to Amsterdam and look for the first possible flight. Without a hotel and anyone we can stay with, we had to spend the night at the airport. The tickets we had to purchase are significantly more expensive than Rynair. Thank you- Πindhoven-Sofia
- Economy
Bernardo M
Verified | Nov 3, 2024Dubrovnik-Vienna
Economy
No reason given
The planned departure time was 20:55, the real departure time was 00:07, the original arival time was 22:15, I lended at 1:15, and having videos to proof by this time we were still in the airplane. When trying to request at the Ryan Air portal, the automatic online form of the airline said it was caused by Air traffic Control Disruption, but I dont believe since the local airport team said it was caused by delayed in the airport from where the flight was coming, and after the flight lended, 2h later from the original plan, it took still more than 1h for us to board and depart.- Dubrovnik-Vienna
- Economy
Gyorgyi P
Verified | Nov 3, 2024Valencia-Budapest
Economy
As my husband has specified(Balazs Juhasz) we could not fly from Valencia to Budapest.All details you find in his comments.
- Valencia-Budapest
- Economy
Balazs J
Verified | Nov 3, 2024Valencia-Budapest
Economy
30 Oct 2024 morning (and before one day) wild flod has attacked the zone of Valencia.Trains,merto,bus has stopped,everybody used own car or taxi.To get to the airport lasted 80 minutes(normal 30-35 minutes). The check in for lagguages has worked with two (only)employees,in front 5 departing Ryanair flights' clients apprx. 300 pers. WE could not get rid of the luggage,although they asked for people who fly to Budapest and Bergamo to come closer to the check in counter.Finally it was closed and we were out.Later,half an hour,we were directed (apprx 25-30 persons)to the transit zone as the flight was still close.But they did not let us get is! After all we had to return(after 13 hours at the airport Valencia)to the city,spend one night there,hire a car to go to Barcelone,spend one night in Barcelona and fly to Budapest by Wizzair from there 1 November at cost 665 β¬ for two people.
- Valencia-Budapest
- Economy
Martin B
Verified | Nov 3, 2024Prague-Bergamo
Economy
unprofessional-rude behaviour re:prepaid luggage at check-in
First time on Ryanair, we made honest mistake and took prepaid luggage with early check-in boarding passes to the gate. We honestly failed to read the small print that the prepaid carry on had to be left at the check in. We travelled with two children, there was no time to run back to check in with the luggage and no time to switch to priority check in at the gate. The gate staff (Vanesa) treated this situation unprofessionally, rudely, with pleasure proposed: we can leave our full luggage behind or not travel. We emptied two Samsonite suitcases at the gate and what we could we placed into small carry on. Airline refused to transport suitcases full or empty without asking us to pay double the cost of the passenger air ticket. Vanesa finally took the empty suitcases (she was the last person to physically handle them at the gate) and told us to look for them at βreklamaceβ upon our return to Prague. Suitcases were nowhere to be found today, Nov 3, upon return. Airport officer told us that they were likely destroyed by the airline. We admit our innocent mistake and consider the outcome and options to be very harsh on a family travelling with children on school vacation. Moreover, the staff employed by Ryanair was clearly dealing with this issue before, and they treated it with pleasure as a difficulty they would not resolve, would not want to help the customer, refused our want to speak with a higher placed manager. This was a technicality of procedure easily resolved with an exception handling: we had prepaid luggage with carry on size not checked at check in but would fit above or could be checked at the gate. Most major airlines handle this well. We ask for the following compensation: 1) two carry on samsonite or their equivalent in form of travel or luggage voucher 2) refund of the two prepaid checked bags that were not transported by the airline 3) apology from the airline for the unprofessional behaviour of Vanesa at the Prague gate (Vanesaβs photo is attached here). As she took our suitcases away, but not to be transported by the airline, we do not have any record, except the prepayment of two pieces of luggage on boarding passes from Prague. We show two new pieces of luggage purchased in Milano to travel back. Now we knew how to check them at check in.
- Prague-Bergamo
- Economy
- Loss: β¬500
Aleksandra S
Verified | Nov 2, 2024Rome-Catania
Economy
Weather conditions
OUR FLIGHT TO CATANIA WAS SUBSTANTIALLY DELAYED AND WE HAVE ARRIVED TOO LATE TO PICK UP OUR CAR AT THE AIRPORT. THE RENTAL OFFICE WE CLOSED WHEN WE ARRIVED, AND WE LOST THE CAR BOOKING.- Rome-Catania
- Economy
Aleksandra S
Verified | Nov 2, 2024Eindhoven-Catania
Economy
Weather conditions
OUR FLIGHT TO CATANIA WAS CANCELED, WE WERE OFFERED THE FLIGHT THE NETCT DAY, WHICH WE TOOK. DUE TO THE FLIGHT CANCELATION OUR WE WERE NOT ABLE TO PICK UP A CAR THAT WE RENTED ON TIME, AND OUR CAR BOOKING WAS CANCELLED WITHOUT REFUND.- Eindhoven-Catania
- Economy
Guillermo M
Verified | Nov 2, 2024Charleroi-Barcelona
Economy
Racist woman from the desk just banned me for not speak her language, i call the police and even the police told me to bring it to court
- Charleroi-Barcelona
- Economy
Charmaine H
Verified | Nov 2, 2024Porto-London
Economy
Wrongly charged two small bags and rudeness
Flight number: LTWS9U. OPO Porto to London Stansted. Charmaine Hutchinson Dear Sir / Madam , On the 02/11/2024 I checked your luggage sizes on your website, I even spoke to Karolina Cracow ,Poland, on the 23/10/ 2024 using the online chat to verify the luggage sizes before I traveled. Please see attached screenshot of the conversation email. This is my first trip with Ryanair. I brought the right size travelling bags for my flight. I departed from the U.K with my bags and it was fine just to be told , on the way back from Porto, that I would have to pay for the same bags. Please see the size of my bags in the attached image. I was charged for the flowing bags . I said to the Checking Agent staff that I am going to make a complaint, she said βgo ahead and complain nothing will come out of itβ. Is this how your staff are trained to deal with customers? Her body language was enough to tell that she was being rude . Even when I maintained a polite tone to her she responded in a very discourteous manner. I am not using your check in staffs rudeness as an excuse but in such Modern times where customers service should be the focus point of any organisation. Staff like that put people off from travelling and give your business a bad reputation. I had to pay Β£120.00 for bags that would have fitted under the plane seat. On top of that to be insulted by your staff is appalling. I will put my experience on trust pilot and social media to let others know how Ryanair checking staff deals with their customers. In future, I will never ever travel with your airline again to be treated less than a human being. I wait your response. C Hutchinson.
- Porto-London
- Economy
- Loss: β¬120
- Desired solution
Refund
Vlad C
Verified | Nov 2, 2024Palma de Mallorca-Alicante
Economy
Technical problems
As in the ticket, you can see the flight was supposed to depart at 21:20. However, it the flight got delayed first by 1 hour. Then by 2. Finally by more than 3 hours. If I remember correctly the flight left at around 01:00 after changing gates several times. It was due to technical reasons that were unexplained. It is funny how the airline provided us with a voucher of around 4 eur each that we could use to buy food or water in I think section C of the airport, but we received this only after the second delay. By that time, all vendors were closed so the voucher was useless. It was extremely bad for us as we reached Alicante at around 02, 02:15 and there was no longer any public transport and we had to rely on a taxi. Extremely inconvenient as we were already extremely tired and now we had to spend more money to get into town.- Palma de Mallorca-Alicante
- Economy
Stefaniia K
Verified | Nov 1, 2024Krakow-London
Economy
First of all, at the boarding gate, I was stopped along with a couple of other passengers and informed that we would have to wait because the flight was apparently overbooked. The crew stated they would try to resolve the situation, but it was clear that there were not enough seats for everyone. They seemed to be looking for any excuse to deny us boarding for reasons that would make it appear as if it were our fault. When they examined my bag, they claimed it appeared slightly larger than the allowed dimensions and informed me that I would need to pay β¬100 to bring it on board, or I would be denied boarding. I have traveled with this suitcase thousands of times without any issues. I attempted to explain this to them, but they were not receptive. Additionally, the crew was extremely rude, shouting and speaking arrogantly. They refused to listen to me and insisted that I either pay immediately or leave the gate, stating that I would not be allowed to board the plane. I thought that it was extremely unfair. So I left and booked another flight with Wizzair for next morning.
- Krakow-London
- Economy
Zuzana Ε
Verified | Nov 1, 2024Bergamo-Vienna
Economy
No reason given
When we first received an alert through the Ryanair app that the flight was going to be delayed, it stated that the reason was because the plane that was supposed to take us wasn't there. After spending four hours at the airport, we were ushered onto the plane, where we then sat for another 50 minutes before takeoff. When we contacted the airline, they explained that the delay was due to air traffic control, which, based on the information we received, seems more like an excuse. When we finally arrived at the destination it was already night and our bus was departed. The airline didnt provide anything and it seems like they didn't care.- Bergamo-Vienna
- Economy
Sarah H
Verified | Oct 31, 2024London-Eindhoven
Economy
Problems at airport
Breakdown of details: Scheduled departure time: 04/10/2024 6:40 PM Actual departure time: 04/10/2024 8:45 PM Scheduled arrival airport: Eindhoven Airport, EIN Actual arrival airport: Cologne Bonn, CGN Scheduled arrival time: 04/10/2024 8:45 PM Actual arrival time at Eindhoven Airport, EIN: 05/10/2024 2:30AM Total delay: 5 hours, 45 minutes We were not only severely delayed, but were then taken to a completely different airport and put on buses to Eindhoven. I endured poor treatment throughout this experience. During the rerouting and delay, there was almost no information provided, which left passengers feeling confused and frustrated. No food or drink was offered, not even water. Upon arriving at the deserted Eindhoven Airport at 2:30 AM, I was left to navigate my own way to my destination. As a woman traveling alone, this was especially distressing. I have tried to claim directly with Ryanair, which has been an incredibly frustrating experience, and has come to nothing. I've attached a copy of one of several attempts to contact them.- London-Eindhoven
- Economy
Chris O
Verified | Oct 30, 2024Malaga-Manchester
Economy
Extra leg room at front of plane
Having paid to be seated in extra leg room, I was allocated seat 1B, my partner in 1A, Great, right at the front, extra leg room, which was paid for by my sister as p art of my 60th birthday package. However, that's where the problems started, Ha ve been hit twice by the food trolly going back and forth then the extra leg room becoming a gathering area for passengers waiting to use the toilet, having my fe et trodden on and nearly everybody barging into my shoulder whilst passing. I'm sorry but this is totally unacceptable. I believe you should be giving these seats f or free as you cannot relax in them at all. As for charging extra, well, that's a jok e, This was my first experience with Ryanair, Believe me, it was not a great one.- Malaga-Manchester
- Economy
- Desired solution
Nicole D
Verified | Oct 30, 2024Dublin-London
Economy
Check-in staff were obnoxious, rude and disrespectful
The 2 women checking passengers in at gate 107 had a disgraceful and quite frankly disgusting attitude. She made me check my bag to see if it fit in the little metal box, which I understood is protocol and kindly followed her to do this. She proceeded to ask me to put my bag into this box and it fit in. She then asked me to turn it around and suggested that this time it did not fit. She then aggressively said that βYouβre going to have to pay the fee, if you want to get on this flight.β Then, her colleague approached and continued with the same attitude by saying βif you want this bag on the flight you must pay the fee.β At this point, my partner and I decided to see if there were any items in the bag that stuck out that prevented it from fitting into the holder according to her opinion. We removed some items and put it into the box again and she still suggested it was still too big, when in reality this was not the case as it again fit in. There was no apology or sincerity when dealing with us as customers and they even refrained from making eye contact when taking the payment. The whole incident was intensified when it seemed to be only women who were being charged the extra fee as a male prior to me had been allowed to walk away when his bag, which was of a similar sizing to mine, was allowed to board without a fee. This feeling was mutual when it was discussed with another 2 passengers on arrival to Stansted who witnessed her doing the same thing to two other passengers. I found it absolutely disgraceful that she was basically scamming me out of β¬75 when my bag was perfectly able to fit. She was rude and obnoxious throughout the whole encounter and if she had more sincerity towards the situation then I would not have escalated this issue further. Both women were no more than 30 with one being of Asian descent.- Dublin-London
- Economy
- Loss: β¬75
- Desired solution
Expenses reimbursement
Apology / Voucher
Chris O
Verified | Oct 30, 2024Malaga-Manchester
Economy
Extra leg room at front of plane
Having paid to be seated in extra leg room , I was allocated seat 1B, my partner in 1A, Great , right at the front, extra leg room , which was paid for by my sister as part of my 60th birthday package. However, thatβs where the problems started, Have been hit twice by the food trolly going back and forth then the extra leg room becoming a gathering area for passengers waiting to use the toilet, having my feet trodden on and nearly everybody barging into my shoulder whilst passing. Iβm sorry but this is totally unacceptable. I believe you should be giving these seats for free as you cannot relax in them at all. As for charging extra, well , thatβs a joke, This was my first experience with Ryanair , Believe me, it was not a great one. Also not to mention being delayed..- Malaga-Manchester
- Economy
- Desired solution
M W
Verified | Oct 29, 2024Dublin-Edinburgh
Economy
Rude Staff
The woman checking passengers in at the gate had an appalling attitude. She made my check my bag to see if it fit in the little metal box. She tried to claim it didnβt fit and immediately said I had to pay β¬60. My partner and I were taking stuff out to make it fit all the while she was saying I had to check it in and that I wasnβt allowed to board until I paid β¬60. She threatened to make a report if I didnβt pay. My partner tried again and the bag was a perfect fit. There was no apology of any kind and I was then allowed to board the flight. I witnessed her doing the same thing to two other passengers. I found it absolutely disgraceful that she was trying to scam me out of β¬60 when my bag was perfectly able to fit. She was completely unhelpful all she wanted was my money and no apology when she realised she was in the wrong. Short blonde woman.- Dublin-Edinburgh
- Economy
Samuel T
Verified | Oct 29, 2024Schonefeld-London
Economy
After checking in within the time frame for online check-in, I was told I would be given a seat at the gate. I then had to wait until everyone had passed through the gate to see if there would be space, which there wasn't. Myself and 2 other passengers were told to go to the service desk and collect our new booked tickets for tonight's flight at 21:50
- Schonefeld-London
- Economy
Graham H
Verified | Oct 28, 2024Manchester-Dublin
Economy
info online was misleading
paid on line for 10kg bag which i thought could take on board as other people where. when got to desk had to pay 60Β£ to put in hold.other people took 10k bags on and put in overhead. Also on return flight FR1556 we had our seats changed .not all together as booked an bags that are supposed to be under seat were put in overhead by staff, and flight was delayed by over 1 hour meaning taxis ordered cancelled and had to get black cab from airport- Manchester-Dublin
- Economy
Dolores O
Verified | Oct 28, 2024Barcelona-Dublin
Economy
Weather conditions
We arrived at Dublin at 01:30 am. They gave us β¬4 vouchers each (which I can no longer find at this moment), but the only place open at that area wouldnβt even accept them.- Barcelona-Dublin
- Economy
C G
Verified | Oct 28, 2024Cork-Edinburgh
Economy
Sat in seat 1 c where I was stood on kicked an tripped in t
The flight left over 40 minutes late and my seat choice to get extra leg room was a terrible choice. I was kicked, tripped on and basically felt abused. The staff at the front of the plane were equally as bad bumping into me almost at will without any apology as if this was the normal standard. I was very annoyed by this constant harassment on the flight. Never had to put up with such poor care or attention from the staff. Exceptionally disappointing.- Cork-Edinburgh
- Economy
- Desired solution
Refund
Expenses reimbursement
Apology / Voucher
Elena M
Verified | Oct 28, 2024Karlsruhe/Baden-Baden-London
Economy
I booked 2 flights (round trip) and no tickets received
I have purchased 2 flight tickets (round trip) and Ryanair took my money but since more than a week I had received NO confirmation; In my account it says `payment pending`; I have waited A LOT and nothing changed. I do not have money to buy other tickets and I have no confirmation; These tickets are a gift and I was supposed to offer them to someone; It created a lot of stress and made me embarrassed to the people I had to offer; I have contacted twice the Ryanair chat and no solution! This situation brought me a lot of anxiety as the ticket confirmation was a must!- Karlsruhe/Baden-Baden-London
- Economy
Tanya G
Verified | Oct 28, 2024London-Pisa
Economy
No reason given
The original flight was supposed toland at 10pm in Pisa. The delayed flight landed at 4am the next morning. I coudn't get to Pisa at that time, no transport would have been working at that time and no one to come collect me. I had to make a decision on two feet and decide to move my flight to the nex morning at 6am and spend the night in Stansted. I booked a motel room not too far, but still needed a taxi to get there and back. The room was dreadful, but it was the cheapest I could effort in that moment( I also had to take a last minute train to the airport as the bus I booked was cancelled!). I got at the hotel around 9pm and I had to be back at the airport at 4am. I ended up getting to my house at 11am on the 30th September, so 12h hours later than I should have. If I go there the night before I would have had a car ride home, but on the Monday morning I had to rely on transport (hence pay that too). It disrupted my work as well abviously and I missed an important call on Monday morning which I wasn't able to reschedule for another week. I contacted the airline after a few days and asked for a refund for the flight, the ticket is still open. I also tried to submit a claim for my expenses through the EU261 claim form on their website. The form didn't let me submit the request of compansation, saying it was an invalid request because the flight I chose wasn't more that 3h late. I have screenshots that show I was choosing the right flight and the error message I got. I contacted the customer service about this, they replied I needed to use the form to submit the claim. I forwarded the error I kept getting and eventually they stopped replying.- London-Pisa
- Economy
Brigid E
Verified | Oct 27, 2024Toulouse-Fes
Economy
Denied boarding at Toulouse airport. Offered alternative flights with a 2 day delayed arrival to destination (Fez, Morocco). Not offered compensation/expenses for loss of pre-booked taxi and hotel at destination. This costs are incurred by us through no fault of our own after we were denied boarding on an over-booked flight.
- Toulouse-Fes
- Economy
Emiljan S
Verified | Oct 27, 2024Lisbon-Malta
Economy
No reason given
The flight was initially delayed 3 hours due to air Control strike, then the aircraft from Malta arrived. We were left outside for another two hours to embark the aircraft until we were told that there is a mechanical problem with aircraft. We had to wait for accommodation that was offered by Ryan until 4 am of the next day then only being told that there is no accommodation available. At around 4 am we had to find our own accommodation. We finally departed after 14 hours, around 11 am the next day. The crew told us that the replacement aircraft had to come from Berlin to replace the aircraft we were meant to board. To note: I have submitted expenses claim directly with Ryan Air. I would like only to submit the compensation claim under EU261- Lisbon-Malta
- Economy
Lucia F
Verified | Oct 27, 2024Faro-Bergamo
Economy
Staff
We had emergency exist seats, but I needed some stuff out of my bag for during the flight, such as my computer and some water. However, the flight attendant did not let us get anything out of the bag and she was very rude to us, she was even yelling at us.- Faro-Bergamo
- Economy
- Desired solution
Anna N
Verified | Oct 27, 2024Pisa-Cork
Economy
Unfair treatment. Unequal treatment by staff
My bag was to big to fit to the box. There were otheher 2 people with same problem. Only my paid for.- Pisa-Cork
- Economy
Sousi H
Verified | Oct 27, 2024Valencia-Sevilla
Economy
I just boarded for my flight FR2205 from Valencia to Sevilla
I just boarded for my flight FR2205 from Valencia to Sevilla. The boarding agent was very rude and he treated me so bad . Everyone on the flight had oversized handbags and even 2-3 extra bags and backpacks but he only chose me to check my cabin bag not fitting in your machine . I have photos of all the carry ons and backpacks that wouldnβt fit in your measuring stand but he only made me pay for my one cabin bag 50euros just because I had a Canadian passport. I really felt awfully mistreated and discriminated. I have been flying through Europe for the last 15 days with the same cabin bag and never ever was stopped to pay for it . Iβm extremely unhappy and disappointed with the treatment of your agent . I want this complaint to be taken seriously and I look forward to your response. Whoever I need to forward this complaint I will . I feel very bad and I want compensation for how bad I was treated by your boarding agent who refused even to give me his name and he didnβt even want to listen to me . Iβm a traveller always .ive never seen any unjust treatment like this .He was an Extremely rude representative.- Valencia-Sevilla
- Economy
- Loss: β¬50
- Desired solution
Refund
Ann R
Verified | Oct 27, 2024Dublin-Faro
Economy
important Flyer -Autistic child
Hi I arrived at boarding gate with an agitated anxious child wearing the lan card important flyer. Approached FR girl to explain. She told me if I hadnβt paid for priority boarding we would have to wait. Asked us to stand beside boarding and wait. Waited and non priority started to board before she told us we could board. Very upsetting. We travel regularly and have never been treated like this. Usually staff throughout the airport are understanding and helpful. Didnβt get staff name as trying to deal and calm anxious child. Very disappointing with this staff members dismissive attitude towards us.- Dublin-Faro
- Economy
Gabriel C
Verified | Oct 26, 2024Faro-Porto
Economy
No reason given
I believe it would be possible to make the flight on October 1st and the company's real problem was the lack of pilots or crew to make the flight because they needed to rest. Response from Ryanair after EU-261 Form ( Selected Flight October 2, because I can't select Flight from October 1 ): Anna Z. (Ryanair) 22 de out. de 2024, 12:15 GMT+1 Dear Mr Conceição, We refer to your recent compensation request dated 07/10/2024. Furthermore, we regret the delay of your flight FR 9497 from Faro (Algarve) - FAO to Porto - OPO which was delayed due to restrictions of the airspace imposed by air traffic control services, outside the control of Ryanair. As this delay was unexpected, we wish to inform you that no compensation is due under EU261/2004 as this was caused due to extraordinary circumstances beyond Ryanair's control. We are sincerely sorry, and we look for cooperation in this matter. Yours sincerely, Anna Z.- Faro-Porto
- Economy
Mark Anthony C
Verified | Oct 26, 2024Milano-Malta
Economy
Problems at airport
ON SUNDAY 20TH OCTOBER WE WENT TO MALPENSA AIRPORT FOR FLIGHT TO MALTA AND WE SPENT 4 HRS AT THE AIRPORT WAITING FOR A NEWS FROM THE AIRLINE. WE ALSO HAD TO EAT FROM OUR OWN EXPENSE. AFTER 4 HRS THEY TOOK US TO A HOTEL WICH WAS 1HR AND A HALF FROM THE AIRPORT. FROM THE CHECK INN DESK THEY TOLD US THAT THEY ARE TAKING US TO A HOTEL FOR 1 NIGHT BED AND BREAKFAST. SINCE ALL THE FLIGHTS TO MALTA WHERE FULL, THE FIRST FLIGHT AVAILABLE WAS ON WEDNESDAY 23 RD OCTOBER FROM PARMA AIRPORT. WITH US WE ALSO HAD A 10 YEAR OLD CHILD WHICH HE HAD TO MISS SCHOOL FOR 3 DAYS.- Milano-Malta
- Economy
Michael V
Verified | Oct 26, 2024Milano-Malta
Economy
Problems at airport
ON SUNDAY 20TH OCTOBER WE WENT TO MALPENSA AIRPORT FOR FLIGHT TO MALTA AND WE SPENT 4 HRS AT THE AIRPORT WAITING FOR A NEWS FROM THE AIRLINE. WE ALSO HAD TO EAT FROM OUR OWN EXPENSE. AFTER 4 HRS THEY TOOK US TO A HOTEL WICH WAS 1HR AND A HALF FROM THE AIRPORT. FROM THE CHECK INN DESK THEY TOLD US THAT THEY ARE TAKING US TO A HOTEL FOR 1 NIGHT BED AND BREAKFAST. SINCE ALL THE FLIGHTS TO MALTA WHERE FULL, THE FIRST FLIGHT AVAILABLE WAS ON WEDNESDAY 23 RD OCTOBER FROM PARMA AIRPORT. WITH US WE ALSO HAD A 10 YEAR OLD CHILD WHICH HE HAD TO MISS SCHOOL FOR 3 DAYS.- Milano-Malta
- Economy
Luisa V
Verified | Oct 26, 2024Lisbon-London
Economy
Technical problems
We were told, trough Ryanair app, that the flight was delayed due to technical problems with the airplane (see print screen attached). The flight was successively delayed 2/3 times. We were only offered a drink at the airport cafetteria, by Ryanair.- Lisbon-London
- Economy
Adeyemi A
Verified | Oct 26, 2024Faro-London
Economy
Was harass by staff members intimidate my children
On getting to point to connect flight was told our bag is too big. We are friend & family of 8 travelling together. The other member havenβt got any bag with them. He was shouting at us, my daughter of 11 yrs and 13 was crying and disturbed nearly have panic attacks, he call police at us. We just explaining too him that we ready too live our clothes, we havenβt got any more with us , we miss our flight when coming, have too pay 400 pounds extra. Was screaming at us and intimidating of , drag my phone. Too write our tickets number when we are inside the bus too take us to points too board our flight- Faro-London
- Economy
Anonymous member
Verified | Oct 26, 2024Pisa-Lisbon
Economy
terrible service
terrible service and unwilling to be helpful for a family emergency that happened to me before my flight- Pisa-Lisbon
- Economy
- Loss: β¬216
- Desired solution
Clayton B
Verified | Oct 25, 2024Milano-Malta
Economy
Problems at airport
After we were at MXP airport ready waiting for the gate to be shown on screens, the airport speaker said that due to air traffic control problems certain flights may experience delays and cancellations. After some time waiting on the floor for more info we got the news that our flight was canceled and to go down check in desk for info.- Milano-Malta
- Economy
Irshad J
Verified | Oct 25, 2024Valencia-Hahn
Economy
Weather conditions
I was supposed to depart Ryan Air from Valencia to Frankfurt Hahn on October 15th at 9:25am. We were informed due to bad weather the incoming flight was delayed. We finally left after 12:30pm and in the air around 12:40pm, we landed at Hahn just after 3pm. No care was provided by the airline or offer for vouchers or compensation. I checked their website for compensation and inputted my flight details, I was informed I am not eligible for compensation.- Valencia-Hahn
- Economy
Carlos Adrian P
Verified | Oct 25, 2024Rabat-London
Economy
Discrimination and unfairness by Ryanair staff in the airpor
I am writing to complaint regarding the extremely poor treatment I received from your ground staff at Rabat Airport on October 22, 2024, for the flight departing at 22:05 to London Stansted, reservation VLUU2C, RK1365, Upon approaching the gate, I was asked to place my cabin bag in the luggage sizer for the second time. The bag entered easily and fit within the allowed dimensions as I specifically bought the suitcase based on your companyβs measurements. Initially, your colleague even checked it before and confirmed that it was fine. However, another staff member then claimed that my suitcase was one centimetre outside, which was not true. Despite my polite request for them to check again, the staff member began shouting at me, insisting that I pay, or they would close the doors and I wouldnβt be able to board. Her unprofessional behavior escalated when she told me that if I didnβt pay, I could leave my suitcase behind, which seemed entirely unreasonable given that my bag complied with your rules. I felt discriminated against and unfairly treated, especially when other passengers with larger bags were not subjected to the same scrutiny. is unacceptable and does not reflect the service that Ryanair should be known for. The rude behavior, shouting, and lack of fairness have left me feeling extremely upset and cried for the treatment received making me feel unwanted in my own country I kindly request that you investigate this incident and take appropriate actions to ensure that no other passenger experiences the same unfair treatment. Additionally, I would appreciate a refund of the 70 euros I was forced to pay, given that my cabin bag met the required size standards. I kindly request that you investigate this incident and take appropriate actions to ensure that no other passenger experiences the same unfair treatment. Additionally, I would appreciate a refund of the 70 euros I was forced to pay, given that my cabin bag met the required size standards. Kind regards,
- Rabat-London
- Economy
- Loss: β¬70
- Desired solution
Szilvia L
Verified | Oct 24, 2024Arrecife-Belfast
Economy
Problem with time hold luggage Lanzarote airport
I got to Lanzarote airport on time at 4, only one check in window was open. Queue was massive and queued for more than an hour to drop hold luggage off. When we got to the window the my luggage was denied to go to the hold because they already closed the drop of area for Belfast. Completely not my fault! Ground staff was so rude , not helpful, not speaking any English. They made me to pay extra β¬70 for my hold luggage and I had to take it through security and throw all bigger liquids out from my hold luggage. Bought a bottle of wine as a souvenir worth β¬14 had to put that in the bin. Very disappointed about how the ground staff handled the situation. I have a video about the queue and only one check in window open for a while. The photo is just a small but if the queue. I would like to get β¬84 euro back because I was mistreated and not my fault at all that my hold luggage wasnβt allowed to go through the check in desk. Szilvia Liptak
- Arrecife-Belfast
- Economy
- Loss: β¬84
- Desired solution
Refund
Anthony M
Verified | Oct 23, 2024London-Bourgas
Economy
We were at Luton Airport at 12.00 we had a emil from Ryan Air flight delayed now due at 16.25 we made our way to gete 10 at 15.38 .we were told gate closed people were still on the tarmac but he would not let us board
- London-Bourgas
- Economy
Conor M
Verified | Oct 23, 2024London-Hahn
Economy
Stansted airport parking and customer service
My partners birthday is the reason for this short trip as itβs all I could afford. Our car broke down last week and is in the garage. We have been informed that the car is not roadworthy and the work to fix it is out of budget for us. We have had to make the decision to halt usage of the car until we can come up with the funds to fix it. This trip was supposed to be a stress free get away but unfortunately weβre struggling with the incurred cost of train tickets and have been refused a refund for airport parking that we no longer require. On the airport parking website it says that refunds can be claimed up to 72 hours before the booking. Unfortunately, we chose to book parking through RyanAir, which is a mistake I wonβt make again. Iβm appalled that customer service were not willing to do anymore than apologise and blanket refuse to do anything to help with the situation. This exchange has put a bitter taste in my mouth. I will be sharing my experiences online and as a recurring customer, am appalled at how this has been handled. A multimillion pound corporation. Absolutely no remorse or sympathy shown. Times are tough. A little empathy would go a long way, especially for hard working individuals trying to get on the housing market and who are stuck renting feeding into the broken system.
- London-Hahn
- Economy
- Loss: β¬120
- Desired solution
John H
Verified | Oct 22, 2024Manchester-Schonefeld
Economy
Booked seat with leg room but told i had to move
Needed an extension seat belt. Never happened before didn't even know about them. Put in a cramped seat ( I'm 6'3"). Told I could get the price refunded. Web chat with customer services told I needed to make a formal complaint!- Manchester-Schonefeld
- Economy
Demi O
Verified | Oct 22, 2024Alicante-Birmingham
Economy
Cleanliness of flight.
We were due to fly at 21:50 and was delayed until 23:37, when boarding the flight we noticed the flight was extremely dirty, and when we sat down our chairs & floor were covered in crisps and grease and we were expected to sit here and place our bags on this floor. After complaining to staff we were just handed a packet of antibac wipes and told to wipe it ourselves.
- Alicante-Birmingham
- Economy
- Desired solution
Expenses reimbursement
Chloe D
Verified | Oct 22, 2024London-Dublin
Economy
Weather conditions
Hello, I would like to make a complaint please about a recent flight that I was on from London (Gatwick) to Dublin airport on Sunday the 20th of October. Initially, we were scheduled to take off at 12:10 PM. However, we didnβt board until 12:55 PM, resulting in a delay before we even got on the plane. We were then next in line to take off on the runway, just before it came to your turn the pilot decided to turn around. It was announced that there was going to be a 30 minute delay. As time went on, we heard nothing else. Then we were informed about the weather in Dublin and that it was not safe to land. Dublin airport was not letting aircrafts depart therefor did not have the capacity to take on any aircrafts arriving. To an extend I completely understand that this was out of scope and no one has control over nature, However, 6 hours passed and we were still sitting on the plane on the tarmac. It was absolutely horrific. Honestly I have no other words for but imprisonment. Continuously being told that we were only going to be there for an additional 30 mins and then another 30 mins and another 30 mins, so on so fourth. Until 6 hours had passed and we were still sitting on a hot plane with no air con and no water 6 hour later. I understand that both the flight attendants and pilots had no control over the situation, but I believe they could have anticipated when the storm would end. When the delay was first announced, we should have been brought back to the airport. We ran out of water on a high-temperature aircraft with no air conditioning. People were having panic attacks, and the woman next to me got sick in to her jumper because there were sick bags provided and was nearly passing out. About 3 hours in to the mess, one passenger was threatening to blow up the plane by lighting a cigarettes. He was then escorted off by four police officers. This caused quite a commotion among the other passengers, who naturally also wanted to get off. One lady had a baby no older than a year. The babyβs legs were swelling badly, and the mother asked if she could get off the plane. The staff said no, so they gave her ice cubes to help cool the babyβs legs. Next, an older lady accompanied by her elderly husband approached the staff with his medical certificate, explaining that he had recently undergone heart surgery and requested to leave the plane. She was also told no. Instead, they opened the plane doors and allowed the elderly man to stand beside the open door, without offering him a seat, even though he was using crutches. Another heavily pregnant lady needed to use the bathroom and was crying in pain, but she was not allowed to leave her seat, even though the aircraft was parked and not moving. The aircraft had to be refueled twice while we were on the tarmac, so Iβm sure the airline lost money by leaving us there for so long. I am not trying to criticize the staff in any way, as I know they did their very best and I greatly respect them for the help and support they provided as best as they could given the circumstance. However, this situation is primarily the airlineβs responsibility. In hindsight, the smartest decision for Ryanair would have been to cancel or reschedule the flight, rather than leaving a full plane of passengers sitting unsafely on the tarmac for such a long time, given all the issues people were experiencing on board, without water and without aircon. I rarely make complaints, especially in such unfortunate situations. However, I truly believe we could have been treated much better. The experience has honestly left me traumatized. I am looking for some sort of compensation as the over all journey was delayed greater than 5 hours, having not landed in Ireland until 7:00pm that even for what should have been 1:30pm. As noted by law, Compensation claims for delays are covered under EU regulation EC 261, which does not require you to have travel insurance. Can you please advise on how to proceed with this query? Please see receipt of purchase for this flight in attachments.- London-Dublin
- Economy
Marko J
Verified | Oct 22, 2024Vienna-Banja Luka
Economy
Weather conditions
The airplane did not land in Banja Luka on 13.10. from the first try after what we landed in Italy stayed there for 2,5 hours (where they refilled the airplane) and than we were flying again back to BanjaLuka- Vienna-Banja Luka
- Economy
Carlotta S
Verified | Oct 22, 2024Vienna-Bari
Economy
We were informed during the check in that our flight was overbooked and that somebody would been forced to stay in Vienna one extra night. At the beginning the ledies at the gate desk were asking if there were any volountaries. Me and other 11 passangers were on unexsisting seats number and therefore, we were the one forced to stay one extra night in Vienna unvolountarily.
- Vienna-Bari
- Economy
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