Ryanair complaints: comments, page 31
2,634 comments
Leon M
Verified | Oct 15, 2024
Zagreb-Dublin
Economy
So I was made to pay for my luggage on way to Zagreb because
They said it was to big cost me Β£60 so I had to buy another bag in Zagreb then on flight home was made to sit with my carry on luggage massive jacket on top of my legs the whole 2 hour 30 minute flight because the over head compartment was too full when I asked to put them there I was told your not priority sit down with you luggage on this flight now I canβt stress the severity of the health and safety issues this begins to cause itβs an absolute embarrassment from such a massive company your telling me if I donβt pay extra money I need to sit with a pile of luggage on top of me the whole flight sitting in discomfort and if something was to happen on the flight and we had to use emergency exits I would have to climb past all my luggage first and the person sitting next to me which can cost lives stop over booking your flights with luggage you canβt carry look forward to hearing back .
- Zagreb-Dublin
- Economy
Martina R
Verified | Oct 15, 2024Sandefjord-Krakow
Economy
Problems at airport
Let byl zruΕ‘en mΓ©nΔ neΕΎ 2 hodiny pΕed plΓ‘novanΓ½m odletem ve veΔernΓch hodinΓ‘ch. Museli jsme narychlo najΓt hotel a dopravu do nΔj, ΕΎΓ‘dnΓ‘ asistence na letiΕ‘ti nefungovala. JelikoΕΎ jsme cestovali s dΔtmi, bylo to dost frustrujΓcΓ. SpoleΔnost Ryanair jsem opakovanΔ urgovala ohlednΔ nΓ‘hrady vΓ½dajΕ―, ale mΕ―j poΕΎadavek neΕeΕ‘Γ, odsouvajΓ, ΕΎΓ‘dnΓ½ slib ohlednΔ termΓnu ΕeΕ‘enΓ z jejich strany nebyl dodrΕΎen.- Sandefjord-Krakow
- Economy
Ahmed S
Verified | Oct 15, 2024Milano-Naples
Economy
Damage of suitecase
my suitecase was good at the departure airport , when I take my suitecase at arrivals it was damaged and lost two wheels
- Milano-Naples
- Economy
- Loss: β¬70
- Desired solution
Carmel B
Verified | Oct 15, 2024Faro-Dublin
Economy
No reason given
Nearly missed flight because they kept changing the information and email mis informed us departure details nobody from ryanair to help us and weren't told why the delay- Faro-Dublin
- Economy
Mike M
Verified | Oct 15, 2024Barcelona-Venice
Economy
We are seniors and my mother in law is 83 years old. We were
We were in que at Barcelona airport. The agent told us we could not drop off luggage and had to go to end of line and start over. This is an absurd way to treat senior citizens. I will relate my experiences to my seniors group and social media to avoid using RyanAir at all costs.- Barcelona-Venice
- Economy
David M
Verified | Oct 15, 2024East Midlands-Reus
Economy
Reus airport
Goldcar car hire. I purchased a car via the Ryanair app at the same time I purchased my flight. The car hire company was not open when I landed so I was stuck at Reus airport with no way of getting anywhere. I spoke to the Ryanair desk at Reus airport they said it was nothing Todo with them. The next day I called Goldcar multiple times after about the 30 or so time called they answered and said they would call me back and never did I called multiple times again finally Goldcar manger answered the phone and was rude unhelpful and told me it was Ryanair's problem and that I was not entitled to my money back. I need to speak to some one as I am not happy about this. I am very angry about this situation.- East Midlands-Reus
- Economy
- Loss: β¬50
- Desired solution
Fiona K
Verified | Oct 15, 2024Norwich-Alicante
Economy
Wrong name on boarding pass.
Called by my middle name since birth also on my email. Ryanair put that name instead of First name and charged me Β£160 to change as they stated at airport illegal? They had passport details which is a legal document but stated it was my fault??? Serious admin error on their part and request my Β£160 returned please.- Norwich-Alicante
- Economy
- Loss: β¬170
- Desired solution
Refund
Maria F
Verified | Oct 15, 2024London-Porto
Economy
Don't remember
I am writing to formally lodge a complaint regarding the handling of my recent Ryanair flight. The flight was initially delayed, which was already an inconvenience. However, despite this, we were instructed to board the aircraft while it still needed to be refuelled, a process that only commenced after passengers were seated. Further compounding the issue, it became apparent that there are ongoing works at Porto Airport, resulting in the airport closing at midnight. By the time Ryanair was prepared for departure, it was too late for the flight to land in Porto due to the airportβs closure. This situation is entirely unacceptable and reflects a significant failure on Ryanairβs part. As an airline, you should be fully aware of the operational hours of the airports you fly to. It is clear this issue was not caused by air traffic control, as implied in the message sent to passengers, but rather by Ryanair's failure to manage its schedule accordingly. If there is any risk of not being able to land before the airportβs closing time, flights should not be scheduled, sold, or allowed to depart under such circumstances.- London-Porto
- Economy
Tania F
Verified | Oct 14, 2024London-Porto
Economy
Don't remember
The flight, originally scheduled for 19:55, was successively delayed until we were finally told to board around 9:30. Once we were on the plane, we sat there for nearly an hour, receiving contradictory information, all while trying to manage two very tired children. Later, the captain informed us that we would have to disembark because the flight would arrive in Porto after the airport's closing time. The flight was then rescheduled for 5:45 and later changed again to 5:55. It is unacceptable that there was no proper communication or immediate support for passengers, especially those with additional needs, such as the elderly and children. We were forced to leave the airport and had to carry our 4- and 6-year-old children in our arms from one end of the airport to the outside plus our 6 bags (four small and two cabin suitcases). Three hours later, we had to repeat the entire process in reverse. The only "support" offered was a Β£3 voucher, which is completely inadequate as it does not cover the cost of anything at the airport. We spent an excessive amount of time stranded in London with minimal assistance, which was extremely frustrating. To make matters worse, we didnβt have dinner that night because we had run out of money, and our bank card wasnβt working. We arrived in Porto around 9:40 a.m., and both my husband and I were unable to work that day as we hadnβt slept the night before, which forced us to use an extra holiday day to justify our absence. My husband had planned to pick up a rental car reserved for his work and travel to his job, but this trip had to be canceled for safety reasons. Additionally, the children were not in a condition to attend school, and we had to stay home with them.- London-Porto
- Economy
Volodymyr L
Verified | Oct 14, 2024Luxemburg-Barcelona
Economy
No reason given
ΠΠ²ΠΈΠ°Π»ΠΈΠ½ΠΈΡ Ryanair Π·Π°Π΄Π΅ΡΠΆΠ°Π»Π° ΡΠ΅ΠΉΡ Π½Π° 3 ΡΠ°ΡΠ° Ρ ΠΡΠΊΡΠ΅ΠΌΠ±ΡΡΠ³Π° Π΄ΠΎ ΠΠ°ΡΡΠ΅Π»ΠΎΠ½ΠΈ 8.10.2024 ΠΠΎΡΠ°Π΄ΠΊΠ° ΡΠΎΡΡΠΎΡΠ»Π°ΡΡ ΡΠΆΠ΅ 9.10 Π² 01.00 ΠΡΠΎ Π²ΠΈΠ·Π²Π°Π»ΠΎ ΠΌΠ½ΠΎΠ³ΠΎ Π΄ΠΎΠΏ.ΡΠ°ΡΡΡΡΠ°Ρ:Π²ΠΈΠ·ΠΎΠ² ΡΠ°ΠΊΡΠΈ ,ΠΏΠΈΡΠ°Π½Π½Ρ ΠΈ Ρ.Π΄- Luxemburg-Barcelona
- Economy
Neil W
Verified | Oct 14, 2024Barcelona-Liverpool
Economy
I paid for allocated seats
I paid for allocated seats to seat next to my partner. I paid extra for seats 35a and 35b. When it came to showing my boarding pass I was asked to wait to one side with a few other people. They moved my partner to seat 1a and myself to 18b. This was not what I paid extra for. Also my partner was terrified of flying being her first trip. I tried contacted Ryan air around 10 times by phone, chat and a refund form but it doesnβt give the option for this situation so it just gets ignored.- Barcelona-Liverpool
- Economy
- Desired solution
Refund
Deborah M
Verified | Oct 14, 2024Edinburgh-Barcelona
Economy
Don't remember
My 2 children were restless and exhausted with the 3 hour delay We missed one whole day of our holiday due to delay arriving at 8pm instead of 1pm We redeived a mere Β£3 compensation on our boarding passes to spend at airport however this was only able to be used at wh smith which we didnt need or want- Edinburgh-Barcelona
- Economy
Zara R
Verified | Oct 14, 2024Edinburgh-Barcelona
Economy
Don't remember
We missed a full day of our weeks holiday due to this disruption, we did not arrive until 8pm at our hotel We were given Β£3 vouchers to spend in airport for disruption but these could only be spent in wh smith. My two children were exhausted, upset and grumpy with all the waiting around- Edinburgh-Barcelona
- Economy
Melanie L
Verified | Oct 14, 2024Bergamo-London
Economy
Technical problems
I incurred very high additional costs due to the cancellation and there being no flight until 2 days later, so I immediately completed their eu261 form and it has been almost 3 months and I have still heard nothing about when I will receive my refund! I have reached out 8 times and been told βIβll hear in 1 weekβ every time and never do. I was supposed to arrive at my destination on the 19th yet I arrived on the 21st! I missed work as well as having to pay for 2 nights at a hotel and new flights plus food for both me and my poorly 15 year old sister.- Bergamo-London
- Economy
Mykolas S
Verified | Oct 14, 2024Vilnius-Bergamo
Economy
Problems at airport
We received info 2 hours prior to the flight, that there is a plane in BGY Airport with blown tyres and airport has stopped it's operations until it is solved. It turned out to be a RYANAIR plane with blown tyres on landing. Ryanair wants to count it as Force Majeure, but I disagree with that. Technical maintenance of aircraft is Airlines responsibility. Two days later one other Ryanair plane caught fire of engine. IT is not a coincidence. Asking for refund of extra costs, plus compensation- Vilnius-Bergamo
- Economy
Linda Williams D
Verified | Oct 14, 2024Faro-Cork
Economy
Phoned ryanair many times , the only way to claim is to fill a form out , and there is no category on their form which represents our claim ,so it seems there is no way for us to make a claim through the airline
- Faro-Cork
- Economy
Elisabeth H
Verified | Oct 14, 2024London-Barcelona
Economy
Technical problems
Ryanair stated at the time that it was a technical fault & that there was an engineer in attendance to fix it. At no time was Air Traffic Control mentioned. We were sent vouchers, but it was too late to use them as we were at the gate & there were no facilities .- London-Barcelona
- Economy
Lucas Q
Verified | Oct 14, 2024Schonefeld-Pisa
Economy
No reason given
The flight delay was over 5 hours; intead of arriving 17.30 y arrived a little over 22.30. I did receive information of the delays from the airline, but at that time I had already arrived at the airport and was waiting at the gate. There was no option to charge cellphones and I had not counted on having to spend 5 hours at the airport arriving to my destination with a 10% battery. I only received a β¬4 voucher for a refreshment despite the long wait. I lost the train ticket (approximately β¬40) I had bought weeks in advance to get to my hometown from Pisa International Airport and I had to purchase another bus ticket (approximately β¬10) which I was lucky to make considering it was the last option I had on public transportation and only made it because the bus was delayed.- Schonefeld-Pisa
- Economy
Alexander L
Verified | Oct 13, 2024Santiago-Dublin
Economy
Don't remember
They told me it was due to bad weather so was out of their hands and I wasn't entitled to compensation, although other flights were able to take off and land from Santiago airport during the same timeframe.- Santiago-Dublin
- Economy
Samanta R
Verified | Oct 13, 2024Riga-London
Economy
Technical problems
The flight was direct from Riga Latvia airport to London Stansted Airport. Mid way through the flight the pilot announced that we will land in Amsterdam, not explaining what is happening. Then we find out that police is coming on the plane, and had to arrest a man who was drunk. Now we had to wait 2 and half hours on the plane, they didnβt switch on any air conditioning, it was really hot on the plane. The flight was supposed to take off at 22.25 but only took off at 23:10, it was 45 minutes delayed, then in Amsterdam we was sat for 2 hours and 30minutes. We was supposed to land in London Stansted at 23:10 but only landed at 02:10.- Riga-London
- Economy
Christopher B
Verified | Oct 13, 2024Leeds-Alicante
Economy
Was told we weren't allowed a personal carryon bag?
The were made to put wifes handbag inside her 10kg bag, which made it oversize then so they could fine us 50 euros. She wouldn't listen when I told her the personal bag was free. I will be taking it further if I do not get it refunded. My wife burst into tears with the your staffs attitude.
- Leeds-Alicante
- Economy
- Loss: β¬50
- Desired solution
Refund
Jean G
Verified | Oct 13, 2024Charleroi-Alicante
Economy
Debitation of my credit card 3,5β¬ after the booking
My wife toke the above mentionned flight that I paid with my credit card by booking directly on the your site. However I just see that on the departure date, they have taken from my account an amount of 3,5β¬. I want to know for wath reason this has been taken. If nothing is found, I ask the refund of this 3,5β¬ on my credit card that I used for booking that flight number reservation AWH9SW. Please answer by mail. Thanks a lot- Charleroi-Alicante
- Economy
- Desired solution
Expenses reimbursement
Veronica O
Verified | Oct 13, 2024Manchester-Barcelona
Economy
The flight attendants were very unprofessional in their conduct and this is the first time using Ryanair as i have four other bookings as well. It's been very depressing to treat a first time customer in this manner causing us to lose all our monies and arrangements that we've made.
- Manchester-Barcelona
- Economy
Ken A
Verified | Oct 13, 2024Manchester-Barcelona
Economy
The flight attendants were very rude and decided to racially profile us looking at our outward appearance as they thought they could extort monies from us illegally using the excuse that the luggage I was carrying was over the allocated size which isn't true. I wasn't ready to make payment. Hence she felt she had the right and final call to decide whether I board the flight or not and as her other colleague came and trying to resolve the issue also sided with her thinking they could serve the refusal to board the flight as a form of punishment. The flight hadn't even departed nor the gates closed, but they had already made their mind not to allow us to board it even on a priority ticket. I've been stranded and I deserve justice for this unfair treatment. They would never treat any other person the way they treated me if they felt, the person looked older by appearance.
- Manchester-Barcelona
- Economy
Serena O
Verified | Oct 12, 2024Dublin-London
Economy
Charged 120
To bring bags on that measured the dimensions stated and would have fitted under seat. Whilst trying to take it in plane, one bag was taken and put in the hold. Explained lots of expensive make up In bag but they didnβt listen and still took the bag. The lady Deidre at the desk was so so rude. The picture of the two bags is attached in black. There were others allowed to take bags on and were not charged photos attached pink and brown bags.
- Dublin-London
- Economy
- Loss: β¬120
- Desired solution
Refund
Apology / Voucher
Eavan F
Verified | Oct 11, 2024Lisbon-Tanger
Economy
Denied to take our luggage on board
A very unfriendly Ryanair employee didnβt let us take our small suitcase in board. It fitted perfectly in the luggage box. We paid 75 euro!/ and want to get this money back.
- Lisbon-Tanger
- Economy
- Loss: β¬75
- Desired solution
Hannah P
Verified | Oct 11, 2024Rhodos-Edinburgh
Economy
Claim escalated to airline
Technical problems
Staff did not tell us anything that was happening so we had to rely on the terrible communication from the Ryanair app. Only received a β¬4 voucher which could not cover the cost of anything in the airport. Once boarding us for the flight we had to remain outside for almost an hour in the humid air with no access to toilets or food or water with no idea on when we would finally get on the plane- Rhodos-Edinburgh
- Economy
- Claim escalated to airline
Maco O
Verified | Oct 11, 2024Stockholm-Rome
Economy
Charged for bag that we already paid for
When entering me and my wife had one small bag each, both acording to size for free bag (40*20*25cm) and one 10kg cabin bagage according to requirements (55*40*20cm). One person approched us looking att the cabin bagage. He did not see the smal bags we had on our backs. He only talked about the cabin bagage. He said that the cabin bagage was not paid for. But we paid online when we bought the ticket. He made us pay for it again and said it was a check-in bagage. When returning from Rome they also said we had not paid for the cabin bagage. I am attaching photo of receipts and photo of both small bags and the cabin bagage.
- Stockholm-Rome
- Economy
- Loss: β¬104
- Desired solution
Refund
Riccardo P
Verified | Oct 11, 2024Sofia-Bergamo
Economy
Technical problems
Flight was delayed more than 5 hours and landed in a different airport. I took another flight instead.- Sofia-Bergamo
- Economy
Dorthe D
Verified | Oct 11, 2024Edinburgh-Billund
Economy
I booked a flight with Ryanair, from Edinburgh to Billund on 7th October for me and my wife. On arrival at the airport on the ground floor, we had our bags checked and weighed, and were told that everything was ok, and we were well within the weight limit, and we could continue upstairs. When bording was called, we were greeted by THE most arrogant and unpleasant member of the Sweport staff, who claimed our bags were a "little bit" too big (5cm). After I told him that I had been given the all clear downstairs, his attitute totally changed. He threw our bag on the floor, and shouted at my wife, telling her to GO AND PAY, OR YOU'RE NOT GETTING ON THIS PLANE. He was as cold as ice and arrogant, and waved us away and told us he didnt want to talk to us. In the end, this power hungry employee just said to us, "that's it you are not travelling". We were stunned. He also claimed that I swore at him, which is totally untrue. I tried to explain to him that I had health issues, and had to attend Cancer treatment the next day. His response, was..."tough shit"!!! I have travelled with Ryanair over 100 times, and this is the first time I have had ANY issues with them. I am a very happy customer. I am absolutely disgusted with the way we were treated and have never been so humiliated in my entire life.My wife was very upset, and subsequently we had to find a hotel and flights with another airline the next day, with a total cost of almost Β£400. I would like Ryanair or Sweport to refund my extra cost, for this. I am livid !!
- Edinburgh-Billund
- Economy
Paul B
Verified | Oct 10, 2024Edinburgh-Barcelona
Economy
Successful claim
Don't remember
Flight was delayed by more than 3 hours resulting in us not arriving at our final destination until around 6pm, we had planned our flights so we would arrive early afternoon, essentially we lost the first day of our holiday. Initially we were advised by Ryan air there was an issue with the plane and we were to go to another gate, we were then advised it was delayed for a few hours, we then got sent to another 2 gates (4 in total) and it still departed after the delayed time. We also had to amend our transfers- Edinburgh-Barcelona
- Economy
- Successful claim
Jaime B
Verified | Oct 10, 2024Edinburgh-Barcelona
Economy
Successful claim
Don't remember
We were delayed by over 3 hours, initially told to go to another gate, advised we would be delayed then sent to another 2 gates. The plane also left later than the advised delayed time. We had planned our flights to arrive early afternoon we did not arrive until approximately 6pm, so essentially lost the first day of our holiday. Our transfers also had to be amended.- Edinburgh-Barcelona
- Economy
- Successful claim
Abla H
Verified | Oct 10, 2024London-Tirana
Economy
i was denied from boarding
the boarding pass attendants was rude start to shouting infront if my 9 month old baby and did accept me ti boarding- London-Tirana
- Economy
- Loss: β¬200
Ana MarΓa A
Verified | Oct 10, 2024Barcelona-Rome
Economy
No reason given
The flight got delayed they didnβt they us why, just that we needed to wait for the crew to arrived. Once they arrived in the counter told us that the pilot was angry and was holding us back. And we ended up arriving at 4am when it was planned to come to midnight- Barcelona-Rome
- Economy
Jasbinder W
Verified | Oct 10, 2024Alicante-Prestwick
Economy
We arrived at Alicante airport on time and were in a long queue waiting to check in our suitcase and when we finally got to the lady she told us, she was not going to check in the bag the gates were closed and will not take the bag, I tried to explain to her we were in the queue and she told us No you're not getting on and told us to go to the Ryanair desk we got to the window and explained the lady at the check in desk would not take the suitcase. He informed us to run the gate is not closed so we had to run to the departure gate my son who has disability could hardly keep up due to his disability when we got to the Departure gate the doors were locked and we couldn't board the flight. We then had to go back to the Ryanair desk and purchased new tickets at a cost of 300 Euros we explained my son has autism and learning difficulties with limited walking capability, he gave us printed copy of new tickets and said we will get Assistant for my son. we had to sleep at the airport for the 5;45 flight in the morning and then when we got to the gate the staff at the departure gate were so unhelpful rude and would not help us regarding my son needing support boarding the flight. My son was so distressed and could hardly walk and no one helped him board then flight. We were told by travel assistant to make a compliant as they could see my son was having difficulties. We are an ordinary family and don't expect to be treated any special and never ask for anything or complain but I feel because this effected my son's disability we had to make the compliant to your airline. Had the lady on the check in desk taken our suitcase we would have made the original flight. The whole experience has left us very unsatisfied and my son now has severe anxiety of ever flying again. We would like our 300 Euro reimbursed to us.
- Alicante-Prestwick
- Economy
Gearoid M
Verified | Oct 10, 2024Gran Canaria-Cork
Economy
Very rude and very unprofessional cabin crew
Hi I was on your flight from Las Palmas Gran Canaria to Cork on October 7th at 10.30am flight number FR7027. The flight was delayed due to boarding issues which I understand but it was the disgraceful behaviour from cabin crew that is making me write this complaint. I was seated at the back row of the aircraft. There was 3 female flight attendants and 1 male flight attendant (Fionn). My plan was to get some sleep as it was an early flight after a fantastic hoilday but the cabin crew made this impossible. The laughing out loud and the the disgraceful comments was appalling. Eg as a male passenger left the bathroom, the flight attendant (Fionn) says " I hope you flushed that toilet" he and the other flew crew then started laughing at the passenger. This behaviour continued during the flight getting worst at times with laughing and rolling their eyes at passengers when they requested their assistance but the worst was yet to come. I am a very nervous person when it comes to flying especially take off and landing. When approaching cork to land, the safety announcement was done by one of the female flight attendants, she broke down laughing 3 times during the announcement and we couldn't understand the announcement as her and Fionn were in fits of laughter. The flight was getting rough as we were about to land, as the cabin crew returned to their seats, Fionn walked through the aisle saying out loud " O it's getting bumpy, diversion to Shannon airport". I got really scared then, I closed my eyes and prayed everything will be ok, we landed. It was then I realised he was joking. I taught what a horrible human being to do that to his passengers. Then as we approaching the stairs, the female attendant made an absolute nonsense announcement about Fionn and his 20th birthday on that day and wanted passengers to wish him happy birthday. I travel alot with work and this was the worst I have seen. I honestly think if there was an emergency the cabin crew would not know how to deal with it. (Especially after recent Ryanair emergency) This was absolutely disgraceful. No airline in this world would have staff like this. I'm still upset and shocked by the behaviour. Can you please come back to me ASAP please with your response to the above complaint. Thanks Gearoid McSweeney- Gran Canaria-Cork
- Economy
- Desired solution
Expenses reimbursement
Apology / Voucher
Other
Nicola H
Verified | Oct 10, 2024London-Alicante
Economy
Influence by other flights
Flight originally for 13.20, we finally left Stansted 16.15 and landed in Alicante 18.45, arriving at hotel 21.45, so we missed our first evening and catch up with friends who was leaving that night. Received no apology for airline and air crew advised delay was due to original plane being held up and the staff having to be called in from home to attend this flight- London-Alicante
- Economy
Iuliana S
Verified | Oct 10, 2024Bristol-Budapest
Economy
Bristol airport.
I helped a person to pay for a ticket that arrived at the destination was not allowed to enter the UK and was returned with a flight offered by the control officer who told the passenger that it was the airline's obligation to take him where he came from . The flight took place on 01/10 and on 07/10 the money for that flight was withdrawn from my account without asking for my consent without being informed of this. I tried by all possible methods to solve the problem but it was impossible, I didn't even get an explanation, it just sends me from the help desk to customer relations and vice versa.
- Bristol-Budapest
- Economy
- Loss: β¬320
- Desired solution
Expenses reimbursement
Glenny N
Verified | Oct 10, 2024Birmingham-Alicante
Economy
I was charged Β£75 for my case which fitted and was 7.5Kg
I booked flight with fast track, priority boarding and seat, my case weight was 7.5Kgs. It fitted in the case rack. The very sullen member of staff charged me Β£75. The case went on the plane and fitted in the hold. There were several cases larger than mine on the flight and I feel disgusted at the way I was treated.
- Birmingham-Alicante
- Economy
- Desired solution
Refund
David D
Verified | Oct 10, 2024Edinburgh-Billund
Economy
I booked a flight with Ryanair, from Edinburgh to Billund on 7th October for me and my wife. On arrival at the airport on the ground floor, we had our bags checked and weighed, and were told that everything was ok, and we were well within the weight limit, and we could continue upstairs. When bording was called, we were greeted by THE most arrogant and unpleasant member of the Sweport staff, who claimed our bags were a "little bit" too big (5cm). After I told him that I had been given the all clear downstairs, his attitute totally changed. He threw our bag on the floor, and shouted at my wife, telling her to GO AND PAY, OR YOU'RE NOT GETTING ON THIS PLANE. He was as cold as ice and arrogant, and waved us away and told us he didnt want to talk to us. In the end, this power hungry employee just said to us, "that's it you are not travelling". We were stunned. He also claimed that I swore at him, which is totally untrue. I tried to explain to him that I had health issues, and had to attend Cancer treatment the next day. His response, was..."tough shit"!!! I have travelled with Ryanair over 100 times, and this is the first time I have had ANY issues with them. I am a very happy customer. I am absolutely disgusted with the way we were treated and have never been so humiliated in my entire life.My wife was very upset, and subsequently we had to find a hotel and flights with another airline the next day, with a total cost of almost Β£400. I would like Sweport to refund my extra cost, for this. I am livid !!
- Edinburgh-Billund
- Economy
Yurii K
Verified | Oct 10, 2024Bergamo-Krakow
Economy
Problems at airport
I am YURII KRIL, I am disabled. But my parents were traveling with me, my mother is 67 years old, and my father is 74 years old. My dad has had 2 strokes and it is difficult for him to move. And we spent more than 15 hours at the airport and were not given adequate assistance. And after the flight was canceled, the father was kicked out of the disabled room and had to sit on the floor. He endured those hours at the airport very hard. All documents confirming that dad had 2 strokes are available. And also that I am disabled as well. And we incurred significant expenses in the amount of 500 euros. We did not know that we need to take checks. And some stayed to catch the bus. Other expenses are taxi to the hotel, hotel, taxi from the hotel to the bus, and food and other expenses. If the parents also lost their flight from Poland to UkraineThis flight was supposed to be on 04/10/2024- Bergamo-Krakow
- Economy
Robert A
Verified | Oct 10, 2024Charleroi-Cork
Economy
Luggage was damaged on arrival at Cork
Had a damage report done at the airport. Made a claim to Ryanair for the damaged bag. Was promised compensation of 128.90USD on 2 separate occasions - 23 May and 13 August. No payment forthcoming, now only automated responses when I email Ryanair Complaints or Customer Service.
- Charleroi-Cork
- Economy
- Loss: β¬118
- Desired solution
Michael F
Verified | Oct 9, 2024Palermo-Marseille
Economy
No reason given
We checked in our bags at the Ryanair counter and went to the security area but our boarding passes did not work. Then we were informed by the security people that our flight had been cancelled so we went back to the Ryanair counter and were told to go to lost and found to collect our luggage. We booked the next flight out which wasnβt until the next afternoon. We waited around for a couple of hours for our bags to be returned. Then we had to book a hotel for the night and took a taxi there (donβt have a receipt). Took a taxi back to the airport the next day, also no receipt. We didnβt know we would need taxi receipts, paid about β¬50 each way. The hotel at our next destination would not give us a refund for the night we did not stay so we were out that money too.- Palermo-Marseille
- Economy
Debora S
Verified | Oct 9, 2024Dublin-Murcia
Economy
Extra payment for Luggage
Flight from Dublin 9 of October to Dublin to Murcia corbera.11:40 Used my cabin baggage as normally use, but today a 'lady' at the boarding tho the luggage was fitting into the box because the wheels are bit out out she charged me 60 euro... i looked around and everyone had luggage like me..... and i told her .. she told me to shut up and that she would forbid me to go on board... my cabin bagage was perfect used several time ...and i have been treated like shit and charged 60 euro receipt by Lin2357 ... is not right was a nasty experience and the cabin laggage is perfect ... after that no one told me where to leave before the flight and i even carry it on board and was fitting on the hatbins- Dublin-Murcia
- Economy
- Loss: β¬60
- Desired solution
Kateryna N
Verified | Oct 9, 2024Podgorica-Manchester NH
Economy
No reason given
We were waiting for about 5 hours we were not informed, noone knew what was going on. It was very difficult for me I was travelling with two babies, Mark year of birth 2019 and Anna 2021. My parents don't speak English, it was very difficult because noone told us anything. I had to spend my own money for food and drinks , kids and us adults were exhausted- Podgorica-Manchester NH
- Economy
Gary G
Verified | Oct 9, 2024Tenerife-Manchester
Economy
Successful claim
No reason given
Ryanair say this flight was not delayed by more than 3 hrs .it was actually 6.5 hrs ! After 3 hours waiting and the plane was still not ready we were told we could pick a new flight, so we opted for the flight the next day even though we had to wait until after 3 hrs !- Tenerife-Manchester
- Economy
- Successful claim
Clive K
Verified | Oct 9, 2024London-Paphos
Economy
Force to pay Β£60 for a small wheelie bag
My booking clearly stated one 20k checkin bag and one hand luggage 400x200x250 which fitted easily into your measuring stand and i have photo yet the ground staff forced me to pay Β£60 to take it on with me .(My wife had the same booking) and privileges on booking RLQ5XM with me(My ref was YNSMXW)
- London-Paphos
- Economy
- Loss: β¬72
- Desired solution
Expenses reimbursement
Stephen C
Verified | Oct 9, 2024Faro-Manchester
Economy
Return flight from Faro airport Portugal to Manchester Airpo
Flight departure was delayed by 20 minutes and the plane we boarded was a different plane, we had pre booked priority seating 35A & 35B when we went through to boarding we were told that are seats had been changed to seat 1C & 17C completely separate from each other all the way through the flight, we we had paid to sit together as my wife gets nervous when flying. We have paid for a service we did not receive, I await your reply. Yours Stephen & Denise Connolly- Faro-Manchester
- Economy
- Loss: β¬75
- Desired solution
Refund
Apology / Voucher
Constança P
Verified | Oct 9, 2024Marrakech-Porto
Economy
Don't remember
Flight delayed from 7AM to almost 2 PM. Was supposed to arrive at 9AM and arrived at almost 4PM. I also noticed that the aircraft operating my flight should have left the OPO airport the day before my flight at 9PM but didn't and also got delayed to 11AM of the next day (day of my flight). At the airport Ryanair didn't give me any justification. They gave me and the person traveling with me 8β¬ each to eat- Marrakech-Porto
- Economy
Emanuel R
Verified | Oct 9, 2024Marrakech-Porto
Economy
Don't remember
Flight delayed from 7AM to almost 2 PM. Was supposed to arrive at 9AM and arrived at almost 4PM. I also noticed that the aircraft operating my flight should have left the OPO airport the day before my flight at 9PM but didn't and also got delayed to 11AM of the next day (day of my flight). At the airport Ryanair didn't give me any justification. They gave me and the person traveling with me 8β¬ each to eat- Marrakech-Porto
- Economy
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