Ryanair complaints: comments, page 32
2,634 comments
Jarek K
Verified | Oct 9, 2024
Chania-Wroclaw
Economy
Successful claim
While waiting at the gate for boarding to commence, we heard an announcement that due to the flight being overbooked, the airline is looking for 6 volunteers to give up their seats. This announcement was repeated twice, but nobody came forward. When boarding commenced, we queued until our boarding pass was scanned at the gate. Upon scanning, we were told that we need to wait on the side. Four more people were taken to the side as well. Three of those were later permitted to board the flight because their suitcases had already been checked in and taken into the haul. My partner, myself and another passenger were then denied boarding. Following that, we were escorted back to Departures, where we had to wait for four hours until new flights were found for us. The flights were no longer direct, so instead of a 2.5 hours direct flight on the 3rd, we had to wake up at 4am on the 4th of October, to take a 5:55 am flight to Athens, then wait 3 hours at the airport for another 2.5 hour flight to Wroclaw, which left at 9:50 am. We arrived in Wroclaw at 13:30 on the 4th of October. All in all we have lost almost 24 hours, including an evening family gathering on the 3rd of October to celebrate the 30th birthday of my brother. The airline didn't say absolutely anything to us, we were at the mercy of the airport staff who kept us in the dark for four hours while new flights were being confirmed. The airline eventually provided taxi to the hotel, hotel stay, and a basic hotel meal, with a taxi back to the airport at 4am. When we arrived the next day, not only had we missed family celebrations, but we were utterly exhuasted, having slept less than 5 hours due to the morning flight, and being tired from hours of waiting at the airport where no water or food was provided until we reached the hotel.
- Chania-Wroclaw
- Economy
- Successful claim
Gary G
Verified | Oct 9, 2024Palma de Mallorca-London
Economy
Every time I fly with yourselves I have issues with my wheel
I would like to make a complaint about my most recent trip with yourselves. I flew to Majorca on flight RK29 on the 23rd September returning on the 1st October on flight FR1203. My first complaint is that every time I fly with yourselves there is an issue with my wheelchair. I complete the form informing you of my wheelchair beforehand and everything is approved before I fly. Upon checking in, there are continual questions about the wheelchair from check in staff to boarding staff to flight stewards and the captain. On the return flight I was told by cabin crew in conjunction with the captain that the batteries needed to be bought onto the plane, this is not possible and also not needed. I was then told that the wheelchair needed to be on the plane which was also not possible. After numerous discussions and production of emails showing the approved forms, the wheelchair manual confirming batteries are gel, height, weight and confirming all power switched off and the wheelchair was now in manual mode the cabin crew member spoke to the captain and it was finally agreed to put in the hold. I now take the email confirming the wheelchair approval and the wheelchair manual confirming the batteries on all flights . Without these I doubt whether I would have been able to travel. The above is very stressful for me as this happens every time I travel with yourselves and on one occasion I was told that the captain wouldnβt allow the wheelchair on the plane, it was only when the disability assistance intervened that the wheelchair was put in the hold. Travelling for me in my condition (spinal cord injury ) is really difficult and this does not make it any easier or enjoyable. My other more serious complaint though is that upon returning to England my wheelchair was returned to me in a damaged condition. As you can see from the photos the leg plate has been badly damaged and bent into totally the wrong position making it impossible to use and making it extremely uncomfortable and dangerous to sit in the chair. I cannot support myself in the chair and am in danger of falling out of chair. I will now have to suffer the chair making sure I donβt have an accident before I can get a new leg plate fitted. After four days I have finally received and fitted a new leg plate at a cost to myself. This has really spoilt an enjoyable holiday I had. The after effects of these issues has left me feeling very depressed. I have to go to a lot of effort and planning to arrange a holiday and feel the lack of respect for myself and the equipment that I rely on is not acceptable. Can you please investigate these complaints and respond accordingly. Regards Gary
- Palma de Mallorca-London
- Economy
Marta L
Verified | Oct 9, 2024Memmingen-Brindisi
Economy
I was flying back to my hometown for a casting, that was scheduled on the 2nd October. My Ryanair flight, scheduled on the 1st, was overbooked, so my embark was denied. At the memminghen airport, the assistance told me i had the right to get on the following plane (2 days later) for free and that i would get my hotel price reimbursed, even though I had to look for it on my own. I was in a very bad situation, I knew I was missing one of the most waited opportunities of my life, but I still decided to get back home to get some emotional support and spend some time with my family. So i accepted the flight of the 3rd October and I looked for some hotels. They didnt tell me I would get the reimbursement from the taxis and the food consumed tho, otherwise I would have kept the receipts. Iβve been through hell. Taxis were extraexpensive, public transport was slow and full of people coming/going to the airport. Finding a hotel was so hard, because everything was overbooked (what is going on om the first of october?) and there was nothing to do in memmingen. The second night I decided to stay next to the airport, so I would catch the flight that was scheduled at 6 am. The only place available was a hostel near the airport. The kind of hostels that have no reception, everything automatic. So when I got in the hostel room and I noticed that there was a very strong puke smell from the moquette, I had no one to complain to. During the night the smell was so bad that I could barely breatheβ¦so I packed my stuff back, left the room, and camped outside. I was lucky I had my tend with me, but camping with lugguages and bags, in the middle of nowhere with the smell and the noises from the nearby airport, was one of the worst experiences. Luckily I was tired enough to ignore the risks of sleeping in such a weird area, in the middle of nowhere. When I got back to the airport at 4 am to catch my second flight, everything went according to my plans but I still was very upset for losing my job opportunity back in my hometown. The day I lost my first flight, the airport assistance gave me a paper with the link i had to look up, in order to complete the form for signing up for the reimbursment. But when I did, the option βoverbooked flightβ wasnβt provided! It was basically telling me that i could only get a reimbursement if the flight was delayed or canceled. I tried calling them, I waited long queues for the chatbot, I contacted them via email, I even asked a travel agency to call them with the special numberβ¦ there was no way of getting help. The chatbot made me complete a special form for being recontacted in the following days, but its been a week now and Iβm losing my hopes. Even the airport assistance was impossible to contact, due to their german assistance number and to their non functioning online form. The stress I am going through just to assert my rights, after all the difficulties and the economic damage that this disservice caused me, is unbelievable. I am very upset because I feel like my person, my money and my time were disrespected
- Memmingen-Brindisi
- Economy
Monica F
Verified | Oct 9, 2024Dublin-Amsterdam
Economy
Rude onboarding staff.
I had an oversize cabin bag. It did fit in the box for measuring however buldging out a little bit. I was trying to rearrange my bag so it would fit and the onboarding attendant raised her tone saying they will close the doors and if I don't want to pay I will have to leave my bag or not take the flight at this stage there was still more than 25 minutes left to the departure of the plane so there was no harm in waiting a couple of more minutes for me to rearrange my bag. I told her she doesn't have to be rude about it and then she started mocking me saying she doesn't know what 'rude' means and immediately after that I asked her name so I can make a complaint against her and she mocked me again saying her name is Shakira. Even if I do have to pay for a bag. The attendants do not have to mock clients and I feel extremely disrespected by this girls behavior.- Dublin-Amsterdam
- Economy
- Loss: β¬60
- Desired solution
Apology / Voucher
Stuart M
Verified | Oct 8, 2024Edinburgh-Venice
Economy
Ryanair was diverted from Zadar airport to marco polo airport in Venice due to thunderstorms at Zadar.they then off loaded us and left all of us 200+passengers at the airport.We then had to make our own way to the hotel columbus.where we got a bus to Zadar which took 7+hours the following day.
- Edinburgh-Venice
- Economy
Bojana P
Verified | Oct 8, 2024Charleroi-Banja Luka
Economy
Strike
14 hours before fly Rayanair send a Message that inform me fly is canceled. β We're sorry to inform you that your flight FR5168 from Brussels Charleroi to Banja Luka on 01-10-2024, has been cancelled. Your flight was cancelled due to a local security staff strike, which is completely outside of our control. If you're travelling with others, please inform them of this cancellation. We sincerely apologise for any inconvenience caused.β As we didnβt have a next fly until friday se have to buy bus ticket for Bosnia wich costs 139 EUR and travel 34 hours to Bosnia. I have to arrived home 1.10. At 8.30 am, Because of canceld fly I arrived 2.10. At 10 am- Charleroi-Banja Luka
- Economy
Federico L
Verified | Oct 8, 2024Barcelona-Rome
Economy
No reason given
In the counter told us we had to wait for the air crew to arrived (more than 2 hours) and after they came we waited for more than an hour. We were supposed to arrive at midnight and we landed at 3:10am. Not care provided and I was traveling with a 2 year old boy that was crying due to the tiredness, we had to spend more money for food and ride- Barcelona-Rome
- Economy
Sonia D
Verified | Oct 8, 2024Newcastle-Tenerife
Economy
It was the worst flight I have ever been on
At the start I asked for assistance as I could not walk. I was on crutches as we were born in the plane the boarded from the back and everybody else was getting on from the front. It was ridiculous trying to get through to get them my front seats. When I eventually got to my seat, there was a group of drunk lads got on the plane about 20 of them two of them sat on the other front seats. The Stue asked for their boarding cards. They refused to show him. He asked again ignored him. he asked again and they were in raw14 he asked them to move on one of them stood up at him and asked him right up to his face. Have you got a fucking problem? I thought that was disgusting when the flight eventually took off. The lads were standing in the gangway waiting for more drink, they served them more drink four cans at a time which made them really drunk and 1hr half into the flat the start a fight women on the plane was crying so the moved the to the front of the plane and the stoped the drink trolley so no one got a drink or food it was disgusting on a 4.45 min flight well it was over 5 hrs the need to have a drinking limit to two pints in the air port be for the flight and two drink on the plane I was not happy at all- Newcastle-Tenerife
- Economy
- Desired solution
Apology / Voucher
Jenny M
Verified | Oct 8, 2024Liverpool-Arrecife
Economy
No duty fee tobacco on board Bad landing
This was the return flight from lanzarote 7th October No duty free on board Not enough leg room after upgrade for more leg room seats were hard And terrible landing which the flight attendant apologised for it hurt my back . Came down too fast and breaking was sudden- Liverpool-Arrecife
- Economy
- Desired solution
Timothy W
Verified | Oct 8, 2024Rome-Alicante
Economy
checking in at the bag drop
we arrived fiumicino airport yesterday, found your check in desk, you had 4 desks with lights on but only 2 people checking in bags the rest of the staff just wandered about instead of checking passengers in, it was total chaos the worst check in i have come across, alicante check in knock spots off those ignorant italians regards Tim Winter- Rome-Alicante
- Economy
Dany T
Verified | Oct 8, 2024Madrid-London
Economy
Delayed flight 2hours and 9 minutes Madrid
Dear Ryanair Customer Service, I am writing to formally address the unfortunate experience my husband and I had with our recent flight (FR5997 Madrid to London Stansted 06 October 2024 22:50 - 00:20), which was delayed by over two hours. The flight departed at a very unresanable time at 1:45am so nearly 3 hours after scheduled departure time! According to your website, passengers are entitled to assistance at the airport during such delays, including meal coupons. Regrettably, we did not receive any form of assistance during our wait, not even for water. The unreasonable wait time left us without guidance or support, which added significant stress to our travel experience. As loyal customers, we expected a higher standard of care from Ryanair, especially during an overnight delay. Furthermore, your website states, "We will only pay compensation for disruptions that we are responsible for." Our flight was delayed due to a technical issue with the aircraft, and it was clear from the app on October 6, 2024, that this was the reason for the delay. Consequently, since Ryanair decided to change aircraft, this is 100% a disruption that the airline is responsible for. Given the circumstances and in accordance with EU regulations, we believe we are entitled to compensation for this disruption. I would appreciate your prompt attention to this matter and would like to understand why we did not receive the assistance outlined on your website. Thank you for your attention. I look forward to your response.- Madrid-London
- Economy
- Loss: β¬100
- Desired solution
Yadranka B
Verified | Oct 8, 2024Zagreb-London
Economy
Checking in passages and then letting them wait 1/2 in the c
I am aware that Rayanair is a budget airline but the treatment of the passengers on this flight was despicable. We all checked in and then left waiting in the corridor for 1/2, hour with out any notification, why are we waiting. Apparently 13.05, after waiting all this time the Rayanair staff strolled in. Why do you check in passengers if you can not let them board the plain. I fly 5/6 time a year, but will think twice booking the next flight with Rayanair.- Zagreb-London
- Economy
Anthony K
Verified | Oct 8, 2024Liverpool-Dublin
Economy
Myself and my partner Ernita Nurcahaya got to the boarding gate for our flight to Dublin. We were told that Ernita's visa was out of date and she would not be allowed to board the flight. As you can see by the photo of her stamped visa it was still in date as is valid for 30 days post 14/07/2024. This was explained to a stubborn and rude flight supervisor who would not accept that the visa was in date and refused to let us onto the flight. We had to make alternative arrangements to fly back the following day which incurred train,flight and taxi expenses as well as a day off work for myself. We won't arrive in Dublin until the following afternoon. I have never met a more belligerent member of Ryanair staff than the female supervisor who dealt with us. She cared less than we were stranded in Liverpool with no accommodation. I'm absolutely livid.
- Liverpool-Dublin
- Economy
Alice C
Verified | Oct 7, 2024Schonefeld-London
Economy
Threatened by ryanair staff
Dear Ryanair Customer Service, I am writing to formally make a complaint regarding a distressing experience I encountered on my recent flight with Ryanair. During the boarding process, an air hostess approached me at check in the and stated that my baggage exceeded the allowed limit. She then threatened to withhold my passport until I paid for the excess baggage fee, and indeed held my passport until I complied with her demand. My friend was also threatened with similar intimidation tactics. Furthermore, she proceeded to make derogatory comments about me to another air hostess while I could hear which I found deeply unprofessional. I understand that airline policies must be enforced, but this situation left both of us feeling intimidated and unsafe. I would appreciate a thorough investigation into this matter, as I believe such conduct is not representative of Ryanairβs standards. I look forward to your prompt response. Sincerely, Alice Cannell Berlin (BER) to London Stansted (STD)- Schonefeld-London
- Economy
- Loss: β¬60
- Desired solution
Alice C
Verified | Oct 7, 2024London-Schonefeld
Economy
Threatened by airport staff
Dear Ryanair Customer Service, I am writing to formally make a complaint regarding a distressing experience I encountered on my recent flight with Ryanair. During the boarding process, an air hostess approached me at the check in and stated that my baggage exceeded the allowed limit. She then threatened to withhold my passport until I paid for the excess baggage fee. She then did hold my passport until I complied with her demand. My friend was also threatened with similar intimidation tactics. This behavior was not only unprofessional but also alarming and unacceptable. I understand that airline policies must be enforced, but this situation left both of us feeling intimidated and unsafe. I would appreciate a thorough investigation into this matter, as I believe such conduct is not representative of Ryanairβs standards. I look forward to your prompt response. Sincerely, Miss Alice Cannell Flight FR 177 from Berlin Brandenburg (BER) to London Stansted (STD)- London-Schonefeld
- Economy
- Loss: β¬60
- Desired solution
Alan C
Verified | Oct 7, 2024Tenerife-London
Economy
We arrived at 9:15am for 11:45 flight. Gate was announced at 11:00am when we proceeded to non eu passport control queue was horrendous by the time we got to gate we were declined boarding and told to book another flight
- Tenerife-London
- Economy
Chris R
Verified | Oct 7, 2024Faro-Cork
Economy
Travelling back from faro we joined the queue 40 minutes before gate closed ,when we finally arrived at desk we were told that it was to late to check in for this flight ,the girl told us to run up to the gate quickly ,but we had to then go through customs which made us miss our flight ,we were told to contact ryanair within 1 hour ,we did and they put us on a flight to Dublin costing β¬300 and then we had to get a bus from Dublin to Cork city and then a taxi up to Cork airport to collect our car .
- Faro-Cork
- Economy
Helen L
Verified | Oct 7, 2024Bournemouth-Toulouse
Economy
As well as new train tickets we were told flight changed to Toulouse instead of Carcassonne. This caused more problems
- Bournemouth-Toulouse
- Economy
Kevin S
Verified | Oct 7, 2024Faro-Aberdeen
Economy
Assistant from Flight.
My wife became ill during flight home to Aberdeen. I would like you to know the lead flight cabin crew member was outstanding in helping me. His assistance to help me with my wife when she passed out on her way to toilet at front of the plane was just amazing. He acted so kindly and considerate to us. My wife had low blood pressure, thatβs what we have found out from Doctors. I know this might not be the place to put this. But i feel he should be recognized for his efforts. I shook his hand and thanked him when we got off flight. He said he was just doing his job. Well I can assure you he is very good at his job. We are so great full for his help. 10 out of 10. I canβt remember his name, but he was the lead of cabin crew. I appreciate this not the right place but I think it should be highlighted to RyanAir (hierarchy) management. Thanks again and for ever great full Mr&Mrs Stephen.- Faro-Aberdeen
- Economy
- Desired solution
Other
Diane F
Verified | Oct 7, 2024Catania-Brindisi
Economy
Our flight was scheduled to leave at 10:35 on Monday the
7th of October. We arrived at our gate at 9:50 and the plan had already left the gate.We would like to be reimbursed for our flight. Thank you- Catania-Brindisi
- Economy
- Desired solution
Refund
Micheal John O
Verified | Oct 7, 2024Bordeaux-Prague
Economy
I paid for my flights and I did not get a flight confirmatio
Hi I booked my flight a couple of months before and I never got an itinerary flights cost me almost 100 euro then I had to rebook which cost me close to 300 I have proof of purchase from my bank- Bordeaux-Prague
- Economy
- Loss: β¬300
- Desired solution
Refund
Kristina T
Verified | Oct 7, 2024Kaunas-Bristol
Economy
Claim escalated to airline
Technical problems
Time for departure was planned 6:05, actually we took off 9:20am Planned landing time 07:00 , actually landed 10:04am We had to spend 16 euros on breakfast and water while waited for flight.- Kaunas-Bristol
- Economy
- Claim escalated to airline
Joanne Y
Verified | Oct 7, 2024Barcelona-Prestwick
Economy
Plane dirty. Duty free order.
Boarding was fine, but got to our seats and the floor was really dirty with food dropped on the floor and crushed in. Ordered vodka on the app straight away. A flight attendant came and said they had it and we would get the order when the trolley comes around. In the meantime I ordered a drink and a snack but wheni put my table down it was really dirty aswell. Not a good profile for the airline! When the drinks trolley came around we could see our bottle of vodka on it. But when it came to us it had gone and the flight attendant said it had gone but had a bag with cigarettes in it and said this was our order. We said we did not order cigarettes and we don't smoke, no appogies given. So really bad service.- Barcelona-Prestwick
- Economy
Gillian C
Verified | Oct 7, 2024Tenerife-London
Economy
We arrived at airport at 09:15 in plenty of time for 11:45 flight. Gate wasnβt announced until 11:00am C36. There was a horrendous queue at non eu passport security and we were not allowed to board plane and had to rebook a flight with Jet2 which meant a cost of 212.12 euros and a wait of another 9 hours. There were a number of people turned away.
- Tenerife-London
- Economy
Carmen L
Verified | Oct 7, 2024Venice-Copenhagen
Economy
No reason given
We never received any proper email about our cancelled flight. The evening before at 8pm I saw the tiniest text on my phone with a notification of my flight the next day and it just said - cancelled. So we had to quickly purchase any flight possible to leave the next day. We were 3.5 hours away from the airport so instead of driving at 8am to the airport we had to get up 4 am for our flight new flight which cost us way more.- Venice-Copenhagen
- Economy
Ivana V
Verified | Oct 7, 2024Charleroi-Banja Luka
Economy
Strike
we dont have a conection to Banjaluka until the saturday 05. october, but must back to work at wednesday 02. october bus line durtion about 34 hour, at 7 oclock we arived to destination and start work at 7.30- Charleroi-Banja Luka
- Economy
Tanja K
Verified | Oct 7, 2024Charleroi-Banja Luka
Economy
Strike
just 12 hours before departure, i.e. the return home, the airline informed us that the flight was cancelled, without any options or offers to organize another way of return. If we ask for a refund from the Avio company, they only offer a price of 20e. And the return trip by bus cost us 140e per person and took 33 hours. Regardless of what the strike was at the airport, we believe that the airline company knew about it much earlier, and should have informed and contacted us.- Charleroi-Banja Luka
- Economy
Aleksandra L
Verified | Oct 7, 2024Charleroi-Banja Luka
Economy
Strike
The fligt was canceled less then a day before a sheduled day of departure, becouse off a labour strike on Brusseles Charleroi airport! We didn't have any fligt possibilities in Belgium that day, they all were on strike!so we took the bus to Germany first, then we get transfered to other bus to Banja Luka! We travelled for 33 hours to get home, and have a lot of expences, lost time and we were late for work! Very bad expirience! Hope we can get at liest a compensation for expensess!- Charleroi-Banja Luka
- Economy
Adam D
Verified | Oct 7, 2024Bristol-Barcelona
Economy
Their app wouldnβt let us check in.
Ryan airs app wouldnβt let us check in online. We tried to resolve It online and via their customer service line but was unable o resolve our problem as their app kept crashing. I have screenshots. And when we go to the airport they were really rude and said itβs not their problem and charged us Β£110 even though we showed all evidence of our claims of their app showing expected errors- Bristol-Barcelona
- Economy
- Loss: β¬138
- Desired solution
Refund
Joe M
Verified | Oct 6, 2024Dublin-Faro
Economy
Family bereavement, flight from dubin
Myself wife and two daughters and my grandson were to fly out today , I went onto to claim form and captcha wouldn't let me submit, I provided all requested information. Had to go onto chat spent an hour in queue to be knocked off and back to 350 in line,ctry to submit form at least 30 times.- Dublin-Faro
- Economy
- Desired solution
Refund
Kayley F
Verified | Oct 6, 2024Rhodos-London
Economy
Flight delay and no extra leg room
Dear Ryanair Customer Service, I am writing to formally complain about my recent experience with your airline regarding a delayed flight and the subsequent issues I encountered. Firstly, my flight was significantly delayed withiut any information as to why the flight was delayed. This caused considerable inconvenience and frustration. Upon boarding the emergency aircraft, I was disappointed to find that there was no extra legroom, despite having paid for this feature. This was not only misleading but also uncomfortable during the flight. My partner has bad knees so the extra leg room was crucial, and was disappointed that there was no solution to be made for this, especially when the customers in front obtained the extra leg room without paying. Additionally, I found the behavior of the air steward to be quite rude and unapologetic regarding the situation. This lack of professionalism only added to my dissatisfaction with the overall experience. I would appreciate a prompt response addressing these issues and any compensation that may be appropriate. Thank you for your attention to this matter.- Rhodos-London
- Economy
- Desired solution
Refund
Expenses reimbursement
Frank M
Verified | Oct 6, 2024Malaga-Weeze
Economy
Priority ticket useless, 1 backpack and went under seat
Even though we had priority boarding my 1 backpack was removed by Ryan air personnel from hand luggage storage and I was forced to have it under the seat in front of me. All because non priority have suit cases. Basically my priority ticket has zero value
- Malaga-Weeze
- Economy
Anne-Lie L
Verified | Oct 6, 2024Bergamo-Stockholm
Economy
Problems at airport
The flight was canelled from Bergamo-Arlanda. There was no flights available whit ryanair to go home. We have to take a taxi to Linate milano AirPort, and sitt the hole night and then fly whitdraw airfrance via Paris and then to Arlanda.- Bergamo-Stockholm
- Economy
Eleanor M
Verified | Oct 6, 2024Charleroi-Manchester
Economy
Technical problems
I am writing regarding a delayed Ryanair flight of 11.5 hours The judgment of the Court of Justice of the European Union in Tui & others v CAA confirmed the applicability of compensation, as set out in the Sturgeon case. As such, I am seeking compensation under EC Regulation 261/2004 for this flight. Booking reference and/or flight number: HK2NRC When it happened: June 1st, 2024 Ryanair Booking reference: HK2NRC Flight number: FR3459 Passport number: 12432297 Existing complaint reference: Departure airport: Brussels South Charleroi Airport, CRL Scheduled departure time: 01/06/2024 9:50 PM Actual arrival time: 02/6/2024: 09:20 AM Arrival airport: Manchester Airport, MAN Number of passengers: 2 Passenger names: 1} Amelia-Rose Gianna Clapham (12 yr old) 2} Ms Eleanor Martin Based on the above details, I am seeking the fixed compensation as specified in EC 261/2004. I am also seeking full reimbursement for the expenses incurred following an overnight stay Flight cancelled due to cargo door not closing. Pilot informed us that the engineer couldn't fix the problem. We were advised that the flight would be cancelled and no other transport would be provided that evening. We were sent a text message to say that Ryanair would not be able to give accommodation or transport and that we should claim for all reasonable expenses via a link in the message which doesn't work. I have tried to complete the compensation link without success as the message incorrectly states that our flight did not incur delays. Expenses incurred (see attachments) Hotel room β¬167.50 Rebooking of Fast track security β¬12.00 Taxi to destination from MAN Airpor to home destination Β£33.00. We cannot provide proof of purchase from Refreshments on the replacement flight as the receipt machine on the aircraft was not working. Our original flight was delayed by x11.5 hours. I have included boarding cards from both the original flight and the replacement flight. Total expenses: β¬212.50 + compensation of flight delay- Charleroi-Manchester
- Economy
Ana J
Verified | Oct 6, 2024Charleroi-Banja Luka
Economy
Claim escalated to airline
Strike
The flight was cancelled because of the labor strike on Brusseles Charleroi Airport! We were informed less then a day before the flight scheduled! We had sever unexpected costs, such as bus ticket to Germany, and then we had an transfer to different bus! We traveled for 33 hours before we got in Banja Luka!- Charleroi-Banja Luka
- Economy
- Claim escalated to airline
Radita M
Verified | Oct 6, 2024Birmingham-Bucharest
Economy
No reason given
Initial was announced 1 hour and 25 minutes to be late ,but at the end were 3 hours and 1 minute late to departure- Birmingham-Bucharest
- Economy
Antonia V
Verified | Oct 6, 2024Catania-Malta
Economy
Left luggage at airport gate
When we boarded from Catania Airport we realized that we forgot back pack at gate 13 the flight was scheduled for 13:30 on 5th October 2024. They told us if we leave aircraft we cannot go back to our flight. They called and the Ryanair attendants at the gate said there is no back pack so as we had all our keys in it we went back escorted with police they took us up to gate 13 and the bag was there where we left it. We had to book another flight and came back to Malta 22:30. It's not nice they didn't check at all I'm expecting a full refund for the extra flight we paid another 200 euros as it was all there Ryanair's fault they didn't bother to even check. Awaiting your reply as this is unacceptable.- Catania-Malta
- Economy
- Loss: β¬200
- Desired solution
Jackeline L
Verified | Oct 6, 2024Barcelona-London
Economy
Rude and racist staff member
Flight from Luton was fine they let us on with our hand luggage and two suits, however, when boarding in Barcelona, staff member refused to let us board because we had xtra luggage and that we had to pay for it, I said we were allowed to board our flight from Luton, and the answer was βthatβs not my problem now you have to payβ what? This is not the way you speak to customers! She called another staff member who didnβt realise that we could understand Spanish and was making racist remarks towards us this was now upsetting all of us and especially my 11 yr old daughter who was at this point distressed and in tears. They stopped us from boarding even though the bags met the hand luggage requirements, my husband and son had to wear their suits over their clothes so we could have one bag less( suit bag) In the end they made us wait because according to this lady who called herself the manager, refused to show me her ID or give me her name, she had to ask the pilot if he was going to allow us to board the plane, didnβt quiet understand this as I thought people who are not allow to board itβs because they have been abusive? Completely abuse of power this staff member had as when a person who came and told her that they were being rude and totally unfair was told that he will also be pulled away from the flight! Really? When he told her to see how distress and upset my child was she replied β I donβt care if you want to complain you can do itβ After all this upsetting moment she let us board and actually had the audacity to say donβt come back to Spain, just because my son said why are the Spanish airport people so rude. Ryanair really need to get their staff properly trained in all aspects.- Barcelona-London
- Economy
Sofoklis D
Verified | Oct 6, 2024Beauvais-Paphos
Economy
Made me leave my shoes and didn't allow me to take out a swe
I was not allowed to take out of my backpack my sweater so I can fit in a pair of shoes and wanted me to pay 50euros. Where are the EU regulations here. I was allowed to carry a backpack,but not allowed to take out an item so I can fit in something else? Worst company ever- Beauvais-Paphos
- Economy
- Loss: β¬16
- Desired solution
Refund
Walter S
Verified | Oct 6, 2024Prague-Dublin
Economy
I was one of 81 passengers who were stopped from boarding.
I was with a business delegation of 11# people, we arrived 2.5 hours at the gate before the gate closed. When we were about 15 people in the boarding queue the Ryan Air staff closed the gate with no explanation. The 81 # people were left it no answers, food, accommodation, taxis and flights. I spent over β¬5500 getting accommodation, flights with Aer Lingus, Taxis and food and tried to contact Ryan Air for hours with no answer. I went to the ticket desk in Dublin and they said they could not help us and they gave me 2 # numbers, one was obsolete and thew other I tried ringing for hours to no avail. We were also asked to move back to the departure gate in Prague and the staff requested 6 heavily armed police men to intimidate and cause more undue stress to an already highly stressful situation. We still have no answers. The flight left 42 minutes after they stopped the flight boarding. I recorded on my phone everything- Prague-Dublin
- Economy
- Desired solution
Ionut M
Verified | Oct 6, 2024Bristol-Bucharest
Economy
Bags
I fly all the time with priority bag and I pay a lot of money..I have the same bag and now he put me to pay extra . Why ? I need my money back .- Bristol-Bucharest
- Economy
- Loss: β¬75
- Desired solution
Refund
Daniel S
Verified | Oct 6, 2024Edinburgh-Barcelona
Economy
Don't remember
Arrived at airport @06.00 Flight was due @ 08.30 gate 14 Waited at gate 14 and were told there was an engeering fault with the plain and it will be delayed .. Told via tannoy to head to gate 29. Waited there for an hour befor being informed that it was delayed more and to wait for info. 12.00 informed to head to gate 1 immediately. Flight finally left at 13.00ish Due to the delay we had missed our transfer to salou. Luckily the company allowed us to take a different bus that took 1.30 hours more as it had extra stops. We didn't drive at our apartment intill 20.00.- Edinburgh-Barcelona
- Economy
Khadija A
Verified | Oct 5, 2024Rabat-Weeze
Economy
No reason given
Hii, 1/ We took off too late at 20:45 when it was set at 18:15 2/We landed at different airport 3/We took the bus that was offered by the airline and we had to wait more before driving to our final destination which took us 1 hour half..arrived at 4:10 PM to Weeze airport And besides my husband missed his shift because he was waiting for me the whole night at the airport- Rabat-Weeze
- Economy
Rachel N
Verified | Oct 5, 2024Alicante-Norwich
Economy
Taxi did not arrive and made to move seats on board
We had booked a taxi to arrive at 12.30 through ryanair and this said βbooking confirmedβ on the app. However this taxi never arrived. Due to how difficult it is to book taxis from the area we were staying in Alicante, we were then almost late for our flight! Once on the flight we boarded but there was an hour delay. I had settled into my seat at the front and I was then asked by a male flight attendant βAre you by yourself? You need to moveβ. I explained I was by myself and friends were sitting elsewhere. I was then told βyou need to move because of our weight balance, we can sit you next to your friendsβ. I was then forced to move to the back of the flight and told to βpick a seatβ out of the aisle seats (not next to my friends). Three people refused to let me sit next to them. I would have preferred an air hostess to tell me exactly where to sit to avoid this. I then explained to an air hostess that my suitcase was still at the front. They said βdont worry we will get this for you once we have taken offβ. However once we were in the sky I asked about the suitcase and they said I would need to go and get this and bring it to the back. There was no way I could do this, so then had to wait until everyone had got off the flight at the end to then go the front of the plane to retrieve my bag. The whole process was really bad, stressful and I felt I was treated quite badly and rudely by staff on the flight. Not impressed at all! This was in contrast to the flight out to Alicante on the Monday where staff seemed friendly and lovely.- Alicante-Norwich
- Economy
- Loss: β¬50
- Desired solution
Refund
Apology / Voucher
Nicola S
Verified | Oct 5, 2024London-Barcelona
Economy
Technical problems
Ryanair said it was due to a technical fault and the engineer was on the plane when we got to the gate, they are now saying it was air traffic control arrived at 2016 should of been 1705 offered us beverage voucher when we were ready to board so couldnβt use should of been met my out host at 1800 at our apartment- London-Barcelona
- Economy
Luis C
Verified | Oct 5, 2024Brussels-Porto
Economy
No reason given
The flight was firstly delayed several times, then it was cancelled (and that was when I immediately booked a new flight with TAP, as per the ticket in attach), then they cancelled the cancellation!! and the flight departed with a 3:50h delay, but not to OPO which was my destination, but to MAD!!! with no information on how people would reach OPO afterwards.- Brussels-Porto
- Economy
Sarah Elizabeth K
Verified | Oct 5, 2024Madrid-Manchester
Economy
What time did you arrive at your final destination? I arrived at 9.20 am on 5th October 2024. I was due to arrive at 10pm the previous day. What did the airline tell you, and when? They told me that I may not get a seat but I should go to the gate and wait. Once I got there there were around 15 people also waiting. Then 6 people including myself were not able to get on the plane and had to go on the next flight. What care did the airline provide, if any? They told us to exit the airport and go back to the Ryanair desk where I received a new boarding pass for the next day and a guidance on complaints. How did the incident inconvenience you? I was due to arrive at an annual family event on the Saturday morning and had to then get a taxi straight to the event. I also had to wait at the airport for the whole evening and had to get a taxi back to my accommodation and get up very early the next morning to come back to the airport. Did you miss an event or lose money? I missed the start of the family event. I also had to spend additional money on food and taxis as I had a shorter amount of time to arrive and would normally take the train.
- Madrid-Manchester
- Economy
Gareth T
Verified | Oct 5, 2024Gran Canaria-London
Economy
Rude. Aggressive. Stressful
We fly and spend a lot of money with Ryanair. We were treated like cattle and I want a refund or compensation. We have been loyal customers over the years but enough is enough. We arrived 2 hours 45 mins early to check in. This is usually not a problem. We like to check in and have time to shop in the airport. We approached the desk to be very rudely spoken to and pointed away with no direction. We eventually found other people on our flight and formed a queue. Then to be rudely ushered another 5 feet for the hell of it. Only 3 desks open which we then found out serviced another 3/4 flights. We then stood for around 45 minutes with people who were visibly struggling to stand for this time. The queue was around 200 metres long now. The check in staff did nothing to organise so the inevitable pushing in started. Occasionally a staff member would shout something as if we were an annoyance trying to fly home. With no instructions we took it on ourselves to join the back of the check in debacle realising there were no more other flights. Thankfully this was acceptable and we checked in our bag. Itβs now only 1 hour 30 before the flight. Now we all have to get through customs and because they had checked us in in one big wave meant the customs process was a nightmare. Eventually through it left us no time to get water or snacks to avoid the extortionate prices on the plane. This also impacts the airport shops. Already it was time to queue again at our gate which was also rude, abrupt and disorganised. More queuing and standing we get on the very dirty incredibly hot plane. This was where maybe we could settle in and try to relax in the dirty seats with broken tables unable to balance a drink. Nope, the staff could not have been worse. So rude and miserable it was laughable. One young stewardess in particular. I couldnβt get her name as she hid her name on her I.d. I can give a description though. The plane was dangerously hot and my wife was struggling. Obviously we didnβt have water either as all of our time was devoured with the appalling check in fiasco What an horrific experience. As a long time user of Ryanair who flys 3/4 times a year every year Iβm disgusted. I know Ryan air donβt care and we are a speck of sand in their eyes but I want an explanation and some gesture of goodwill. At this point we will spend or money with any other airline and will never give another penny to Ryan air. I will do my utmost to stop any friends , family or colleagues using the airline also. The only positive is we took off relatively on time and they at least landed safely. I will pursue this as Iβve had enough so would very much appreciate a response and some help. Regards Gareth Thomas- Gran Canaria-London
- Economy
- Loss: β¬45
- Desired solution
Expenses reimbursement
Apology / Voucher
Anna N
Verified | Oct 4, 2024Bergamo-Eindhoven
Economy
Problems at airport
Riesling do aware na plug-in lotbiska. Sandlot Theo samego przewoznika podcasts ladowabia prize kl 4 kola- Bergamo-Eindhoven
- Economy
Mahayana K
Verified | Oct 4, 2024Palma de Mallorca-Toulouse
Economy
Formal Complaint β Discriminatory Treatment by Ryanair Crew
Dear Ryanair Customer Service Team, I am writing to formally lodge a complaint regarding discriminatory treatment I experienced from a Ryanair crew member during my recent flight. I believe I was subjected to antisemitic behavior, which I find deeply upsetting and unacceptable. During the boarding process, the crew member in question checked my passport and saw that I am Israeli. She then instructed me to measure my bag, and made an inappropriate comment about the fact that I am Israeli. Based on her tone and demeanor, it became clear to me that regardless of the actual size of my bag, she intended to charge me extra. The issue was not simply about the bagβit was the comment specifically directed towards my nationality and being Jewish that was completely inappropriate. I could have accepted an issue with baggage size if it had been handled without any personal comments or bias. However, the comment regarding my nationality and religion made this encounter clearly discriminatory. This antisemitic behavior has caused me significant distress, and I am requesting compensation for the emotional harm and for the discriminatory nature of the incident. I expect this matter to be investigated thoroughly, and I would like to be informed of the steps Ryanair will take to ensure such discrimination is not tolerated. No customer should be treated differently due to their nationality or religion. Thank you for your prompt attention to this serious matter. I look forward to your response.
- Palma de Mallorca-Toulouse
- Economy
- Desired solution
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