Ryanair complaints: comments, page 34
2,634 comments
Mogeun K
Verified | Sep 29, 2024
Porto-Madrid
Economy
Don't remember
Ryanair noticed about the delay when I arrived at the airport, and I had to wait for more than 3 hours doing nothing. The personnel in the check-in counter kept saying he knows nothing about the delay (why it happened, or is it going to be delayed for more time or not). He was also very unkind to customers. It was the worst flight I have ever had.
- Porto-Madrid
- Economy
Юлия А
Verified | Sep 29, 2024Rhodos-Kaunas
Economy
No reason given
Задержка рейса более чем на 3 часа, из-за чего мы опаздываем на единственный автобус из Каунаса в Минск- Rhodos-Kaunas
- Economy
Denitsa G
Verified | Sep 29, 2024Copenhagen-Alicante
Economy
Y hey tried to charge us for a bag, even our bag fitted
We have bought 4 seats , 2 of which extra, we have 2 hand luggage’s, a hand bag and a back pack. Extremely rude approach by the ladies at the boarding gates. Even though we have allowance of 4 hand luggages, even we had 2. All our bags fitted into the compartment and she continues dating it’s too big and can’t fly. They didn’t even consider we had more space available and we could have used the extra seats available. There’s no one fits all approach . Obviously if we had paid for 2 extra seats we could have used the the space.
- Copenhagen-Alicante
- Economy
Demetris A
Verified | Sep 29, 2024Krakow-Paphos
Economy
Subject: Complaint Regarding Unprofessional Treatment and Flight Disruption Dear Ryanair Customer Service, I am writing to formally complain about our recent experience with your airline during our return flight from Krakow to Paphos on September 24, 2024 (Flight #FR5087). We had traveled to Krakow just four days prior on Flight #FR5086 with the same carry-on bags without issue. However, at the airport during our return, a rude employee singled out my wife and me, claiming our carry-on bag was oversized and demanding additional payment. Despite my attempts to explain that the bag had previously been accepted, the employee was unhelpful and escalated the situation by calling security. As a result, we missed our flight and were left stranded at the airport. This experience was not only frustrating but also embarrassing and unacceptable, especially considering we had paid for priority boarding. I request a thorough investigation into this incident and appropriate compensation for the distress and inconvenience caused. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Demetris Aspromallis 35799746371 Demetris.Aspromallis@gmail.com Reservation #XQ9SQT
- Krakow-Paphos
- Economy
Neil L
Verified | Sep 29, 2024London-Rhodos
Economy
Changes to flight
Changed seat arrangement at the boarding gate I’m owed £22 , made to wait in the rain to board the plane waited 1.5 hours till plane set off , rude staff , were we had to sit was rear seats constant banging from staff entering cupboards, very stressful and unsatisfactory flight- London-Rhodos
- Economy
Ekaterina Z
Verified | Sep 28, 2024Tenerife-London
Economy
Complaint Regarding Flight Delay and Luggage Charges on FR24
I am writing to formally complain about the unacceptable treatment my family and I experienced during our journey on flight FR2424 from Tenerife to London Stansted on 22nd July 2024. Our flight was delayed by 2 hours, and although we received an email informing us of the delay, no further instructions were provided on what to do in such cases. As a result, we arrived at the airport at 7 PM, 3 hours before the newly scheduled departure time, expecting this to be sufficient time to check in, clear security, and board—especially given we were traveling with children. To our surprise, upon reaching the check-in desk, we found that the luggage drop-off had already closed. This information was not mentioned in the email update, and we were left unaware. Your staff advised us to go through security with our luggage, assuring us it would be fine despite already having paid for our checked luggage, as proven by the attached Ryanair Travel Itinerary. We were subsequently forced to discard almost everything we had purchased in Tenerife, including natural olive oil, shampoos, conditioners, and collagen products, as these items were not allowed through security. The total value of the items we had to throw away was over €300, which caused significant distress, particularly to my children. This situation was not only stressful but humiliating for all of us. The ordeal continued when, after finally reaching the boarding gate, we were charged an additional €280 to have our luggage stowed in the plane's hold. This happened a mere 2 minutes from where we were standing, making the charge seem entirely unjustified. We were assured by a Ryanair staff member that we could claim this money back at the help desk in London Stansted. However, upon our arrival at 3 AM, the help desk was closed, leaving us with no further recourse. I have attached a screenshot from my Amex bank statement as proof of this payment, along with a photo of the closed help desk. I request an immediate refund of the €280, as it was promised by your staff. Additionally, I request compensation of €500 for the distress caused and the value of the items we lost at security, totalling over €300, as this entire ordeal was deeply upsetting for my family, especially my children. Attached are all relevant documents, including the email notifying us of the flight delay, proof of payment for our luggage, receipts for the items lost, and evidence of the €280 charge on my Amex account. Should you require a full bank statement or any other information, I am happy to provide it. If this matter is not resolved satisfactorily, I will be left with no choice but to escalate my complaint to external bodies such as Aviation ADR (Ombudsman) or the Civil Aviation Authority (CAA). I look forward to your prompt and satisfactory resolution of this matter, as I trust Ryanair is committed to addressing customer complaints fairly. Sincerely, Ekaterina Zenina
- Tenerife-London
- Economy
- Loss: €780
- Desired solution
Fabian B
Verified | Sep 28, 2024East Midlands-Gerona
Economy
PLEASE NOTE MY FLIGHT DIDNT GET CANCELLED ITS OTHER MATTERS PLEASE UNDERSTAND… thanks I am writing to inform you I had a terrible holiday unfortunately from start to finish this was suppose to be our kids first holiday and it was nothing but stress and kayos… my experience has actually put me off going abroad. I will start all from the beginning with all my complaints . Prior to the holiday I asked on the beach on the 24:7 chat line before I went away just to clarify regarding all my baggage’s ( x5 )just to make sure I Wouldn’t have the problem that I did actually end up having … so on the chat I wanted to make sure that all my baggage was paid for they said yes and you don’t have to pay for cabin crew suitcases as they said this is free …. You can Evan go back on the chat to clarify this …. So there’s me thinking yes Iv jus bin told I don’t have to pay anything and it’s all sorted . When I booked the holiday I added baggage on my booking by mistake and I was trying to sort this out and they told me I need to talk to Ryanair ? but I added it on the 3rd party so they told me to come to you …. so please tell me why I had to pay for all my suitcases ? Not jus the way there but also on the way back I was furious! As you didn’t send the information over to Ryanair ! On the way there I ended up paying £100.00 for all our suitcases … also prior to this I had an issue checkin in all five of us as the page kept buffering also would only check in me , Fabian and Fabian junior wouldn’t let me sign in the little ones ….. When we was on the way back home… we also had a problem with also checkin in the night prior to flying back to east-midlands and again we couldn’t check in again ! Also this time around it was worse and more money that we didn’t actually have , the lady’s were so rude at the air port …. I had to pay a fee £30 per person as a late fee for not checkin in …. It’s not that I didn’t check in I physically could not do this as the app wouldn’t let me do this ! The lady saw we had trouble checking in on the 22nd September but she still continued being rude as if it was my fault . So this was another fee of £150 When we had payed for our bags on the 22nd the woman behind the desk said we won’t have to pay again on the way back to East Midlands airport as I simply asked her . And clearly this was an again a load of lies as we again then had to pay another £150.00 for all suitcases again ! But as this point we didn’t have over £300 as we only took so much so then we had to spent over an hour trying to get in contact with someone from Nottingham to try send us this amount of money but baring in mind this is at 4:00 AM and would be 3 AM in Nottingham . I am absolutely furious at this whole process I was so upset as this just topped off our awful experience… if i truly couldn’t get the money we would have been stranded in Spains airport with young kids and no money I think this is absolutely disgusting and outrageous to say I got told repeatedly so many different things ! Also you and Ryanair both need to take responsibility for the baggage issue as it’s both your faults as you never send the baggage info over to Ryanair , and you also told me I wouldnt need to pay for the cabin language (10kg) and Ryanair are in the wrong to take all the amounts of money off me ! I would like to be compensated £400 back the amount of money I ended up spending when all I was told was so much false information. This would be fair .
- East Midlands-Gerona
- Economy
Victoria E
Verified | Sep 28, 2024Manchester-Tirana
Economy
Baggage
My baggage was 10kg and was denied because they said the tyres of the bag are outside the yellow line . I paid for priority service but they still charged me 75pounds so I can take my bag in with me . They delayed us and only for me to be told my bag has to be taken for holding . I paid the 75 quid so I can carry it with me as it contained my essentials . Worst airline ever and this is the last time I’ll be flying with them.- Manchester-Tirana
- Economy
- Loss: €89
- Desired solution
Refund
Ob D
Verified | Sep 28, 2024Lisbon-London
Economy
Sworn at my check in staff for no reason
Chap in front of me was shouted at by checking lady for being in priority queue with priority pass. I jokingly said « don’t shout at me if I am in the wrong queue ( I wasn’t) « the instant retort back was « don’t piss me off or you won’t fly ». Seriously ?!?
- Lisbon-London
- Economy
- Desired solution
Other
Gerinta P
Verified | Sep 28, 2024Bourgas-Dublin
Economy
. At Burgas airport, Bulgaria.
. At Burgas airport, Bulgaria. at the last check in place before the going to the airplane. 2 of the staff members who later 12:38 only spoke his name, Todor Todorov, hided his badge as the other 2 staff were doing the same, were turning around and hiding in the skirt upside down. They all were bullying all our family with kids in front of all people heading to the same flight. We have 5 witnesses from the same country which we came from and were going back on this day. We were just at the beginning of the line in non priority. Lady on the right hand side, who was hiding the badge and not telling her name when i asked, after incident. So, she checked our passports and scanned the tickets. Then a man who was standing in front in the middle of priority and non priority lanes asked me to measure a bag, i had only small bag with my flight. Which we use on every flight since our little daughter’s birth, this is for 6 years so far. The luggage which fits in the small bag measuring spot, never had a single mention or doubt from any staff in Europe, where we were travelling at least couple of times a year. Small bag fitted every time i was asked and nobody said ever that it doesn’t fit properly or that i would need to pay extra for it. (Picture attached after the person who introduced himself Todor Todorov) was unhappy and said that it not fit. We tried to proof it couple of times by pressing it down, which fitted perfectly in front of our eyes and many people eyes. All people were chocked as we did. We collected details from 5 witnesses as a proof for later if needed. I also believe there was couple of security cameras around which could proof the behaviour and the stress we should go through. Todor Todorov was obviously saying not true that my bag doesn’t fit. I explained that it is the first time any of Ryanair staff ever said to me which is obviously that bag is fitting. I offered to see it again, then i decided to take my cardigan out just to press the bag completely in. Again called him to see it. He said no its not fitting. We took the bag in and out couple of times, maybe 5 or 6 just to proof him that it fits. Finally i thought to take all our personal things and clothes in front of all people, which was absolutely necessary to do it and everyone could clearly see it. I asked that i want to talk to his manager. He said that he is the manager of this place. That absolutely didn’t sounded as true, as he still was keeping the badge that i could not read or take a picture of his details. I asked maybe 6 or 7 times what is his name and that he would show me and what is his duty. The lady who checked our passports and tickets asked to check them again for 4 or 5 times. In 20-30 minutes time. That was absolutely another bullying, i asked that she would let me know her name, she was hiding the badge and not telling. our family just felt that Todor and no name lady was just bullying us so far. He said couple of times that we are not going to take this flight and started to scare us in front of everyone. This sentence was repeated couple of times. He pulled us out on the side and trying not to resolve the situation kept us standing like idiots. And started to be absolutely rude on many people after us for their bags. In all this dramatic situation, by taking all my belongings out, also my gold wedding ring disappeared with my initials gravitated inside. The feeling to cry and felt like a rubbish in front of Mr. Todor. Our little daughter started to cry as we said we going to leave the bag as it is absolutely ridiculous to charge what he said at price 60e. That was her bag since she can remember. So i had to stand for the obvious truth, that later could complain this person to ryanair complains, that such as type of people can not work with other peoples in such as way, he has to be reported and replaced with someone else. Any of this wasn’t right for my family and my little one. I want to bring all of this shocking situation of all people and our family the investigation and to the court. Our family wants the compensation of terrible behaviour and bullying for almost an hour time in front of all the airplane passengers, our luggage compensation and that this person would be removed from this job place. The behaviour and ability to work such as job, of Mr Todor Todorov should be investigated as well as other lady who did not tell her name and both were working in a public place.- Bourgas-Dublin
- Economy
- Loss: €200
- Desired solution
Patrick W
Verified | Sep 28, 2024Warsaw-Liverpool
Economy
Don't remember
Flight delayed until 1600 hours next day. Slept on airport floor. Changed my flight to the 17th of September which I used and travelled.- Warsaw-Liverpool
- Economy
David C
Verified | Sep 27, 2024Ronchi De Legionari-London
Economy
We were flying booked special assistance for my husband and
On landing an unbooked passenger took the wheelchair. No checks were made by the staff . No announcement in flight as to the procedure. Hence we were left on the plane even after crew changed for the Riga flight. We were left feeling abandoned. All crew members were very amenable . However we were embarrassed that the Riga passengers were left on the tarmac for nearly an hour so we insisted on disembarking( we only booked wheelchair not ambilift) . Then we remained on the tarmac and started hitching a lift from any vehicle that would take us out of harms way! Eventually someone turned up and took us to the appropriate place but we were nearly an hour late and had to pay extra to the taxi driver. This whole trip highlighted a no of issues as to how you could improve your service- Ronchi De Legionari-London
- Economy
Christine S
Verified | Sep 27, 2024Palermo-Marseille
Economy
No reason given
We checked in our luggage then proceeded to security but when we tried to use our boarding pass they didn’t work. That’s when we discovered our flight had been cancelled. So we went back to the check in counter and they told us we had to go to lost and found to get our luggage back. We waited 2 hours for them to return our luggage. We then had to book the next flight out which was’t until the next afternoon so we booked a hotel for the night. We took a taxi to and from the hotel but we didn’t keep the receipt so I have not submitted that. We informed the hotel at our next destination that we were not checking in until the next day but it was too late to get a refund for the night we did not stay.- Palermo-Marseille
- Economy
Tommaso O
Verified | Sep 27, 2024Schonefeld-Thessaloniki
Economy
Had to pay extra fee for baggage despite size was right
My hand carried bag was a bit bigger than the required size, like 2-3 cm, but soft and could be easily squeezed into place. The lady ad the counter (she didn't want to provide her name) insisted that I had to pay 60 euro for it. She was the rudest she could possible be, and threatened to leave us behind. Absolutely unacceptable. I took a picture of the bag to prove my point,.
- Schonefeld-Thessaloniki
- Economy
- Loss: €60
- Desired solution
Refund
Apology / Voucher
Florin S
Verified | Sep 27, 2024Cluj-napoca-Dublin
Economy
No reason given
My flight was delayed by 12 hours. They boarded us on the plane where we waited 2 hours then they took us off the plane and we waited for another 10 hours with no information given. I arrived at the airport 2 hours before my flight. I was waiting in the airport since 9am until 11pm- Cluj-napoca-Dublin
- Economy
Kevin L
Verified | Sep 26, 2024Fuerteventura-Manchester
Economy
poor service
I booked and paid for priority boarding on both flights, on the return flight from Fuerteventura there was no priority boarding on the flight and only one check in desk open, When I eventually boarded the plane I had to put my hand luggage in compartment two away from where I was seated. When the crew came round to serve drinks I was told that there were no cold drinks available only tea and coffee, they sated everything was sold on the flight to Fuerteventura. I am totally disgusted at the service both at the airport and on the flight. I paid extra for a service that I did not receive and can state that I will not fly with Ryanair again.- Fuerteventura-Manchester
- Economy
Tina D
Verified | Sep 26, 2024East Midlands-Arrecife
Economy
Mislaid baggage
The baggage for myself and my son and several other passengers didn't arrive with the plane at arrecife. As required I filled in a Pir form and in the meantime I had to spend 276.00 euros for myself and my son to buy toiletries, suncare, nightclothes and clothes for the following day. My bag arrived the evening of the 25th however my sons didn't arrive until the 26th. I made the claim well within the 21 days required and eventually ryanaur granted me ax100 euro refund, saying 276.00 was excessive. I pointed out it was for two people and that means around 138 euros pp which is not a lot for everything we needed. They still refused to give me more. I'm so not happy with their decision. Did they expect us to walk around in dirty sweaty clothes and nor have a shower or use suncream.- East Midlands-Arrecife
- Economy
- Loss: €276
- Desired solution
Refund
Expenses reimbursement
Allison W
Verified | Sep 26, 2024Malaga-London
Economy
Successful claim
Technical problems
Flight did not depart at 22.20 We were asked to exit plane after some 2.5 hours from boading. We were escorted back to the terminal via Arrivals and into passport control. No communication was given regarding where we were being escorted to, neither did any representative attend to guide passengers or on what was required to do next. Our baggage was put onto a carousel displaying Gatwick, by chance the baggage was sported by another passenger again no representative was present from Ryanair. Out of instinct we went back to departures and at this point was told inadvertently no flights would now be leaving Malaga airport until the morning. Although there were staff at the airport it was handled by hearsay not by communicating with all the passengers or giving clear instructions. Checked in again from 3.30 am once the check in desk opened - one person booking in all passengers - so an incredibly long wait period. Flight departed some seven hours and more after the original flight was due to depart- Malaga-London
- Economy
- Successful claim
Derek U
Verified | Sep 25, 2024Liverpool-Malta
Economy
Aircraft change caused us to lose our pre-booked seats
Booking ref ZPGMND Good day, I flew with Ryanair (FR9828) on 15th September this year. I pre-booked and paid for 2 seats together for my wife and me. The seats we booked were 34C and 34D. However, when we boarded there was no row 34, so we had no allocated seats. The flight crew member told us that the type of aircraft had been changed at the last minute causing much confusion for the crew and passengers. After a while waiting at the back of the plane while flight crew tried to find us seats, I was moved to row 26 and my wife was moved to row 1. This was hugely distressing for us both. I am 81, my wife is 75 and we support each other, which why I always pay to book seats together. I would be very grateful if you would refund the £25 that I paid for our seats.- Liverpool-Malta
- Economy
- Desired solution
Refund
Lorraine B
Verified | Sep 25, 2024Malaga-London
Economy
Successful claim
Technical problems
Flight was due to depart at 22.20 late boarding plane We were asked to exit plane to terminal after some 2.5 hours from boarding We were escorted back to the terminal via Arrivals and into passport control. No communication was given regarding where we were being escorted to, neither did any representative attend to guide passengers or on what was required to do next. Our baggage was put onto a carousel displaying Gatwick, by chance the baggage was sported by another passenger again no representative was present from Ryanair. Out of instinct we went back to departures and at this point was told inadvertently no flights would now be leaving Malaga airport until the morning. Although there were staff at the airport it was handled by hearsay not by communicating with all the passengers or giving clear instructions. Checked in again once check in was opened from 3.30 am 25th September - one person booking in all passengers - so an incredibly long wait period. Flight departed some seven hours and more after the original flight was due to depart from the same airplane.- Malaga-London
- Economy
- Successful claim
Istvan M
Verified | Sep 25, 2024Vienna-Palma de Mallorca
Economy
The flight was supposed to depart at 7:55AM, however was delayed to 8:15 in the Ryanair information. From 7:10 to 7:25 we were present at the gate and inquired about boarding times and were told to wait until signal. We left the gate for 15 minutes for personal needs, while monitoring the information boards for the status of the boarding and then came back when that status appeared, arriving at the gate at around 7:40 - to see maybe 10 people staying in line for boarding and not being able to board. After we got our chance to speak to the staff at the gate we were denied boarding (as well as the other 10 or so passengers) on the premise of lateness, however all of the information boards were claiming boarding throughout the whole interaction and a bit after it, no final call has been made in any way, and we even managed to get information from the airport staff that the gate closed at 7:56, which was the end of the 15 minute interaction with the staff, when the start of it at which people were denied boarding was at around 7:40. We have photo and video proof of it as well. It seems that there has been a change of airplane model for the flight - from ryanair plane to a lauda plane, and the typical seating pattern in them has a couple rows less, however the airline has decided to make it the fault of the passengers, as the staff has not been anle to answer any questions regarding the boarding status or final call, especially since boarding was still ongoing inside the tunnel to the plane, less then 15 minutes have passed between even the possibility of boarding start and the closing of the gate, and the just cut off the last people. We've also had purchased specific seats. No assistance, compensation or understanding has been given. I have missed an important business meeting at my destination, and had to purchase last minute tickets at a higher price. As well as multiple other people, some of which will also be filing claims today.
- Vienna-Palma de Mallorca
- Economy
Chloe H
Verified | Sep 25, 2024London-Budapest
Economy
Poorly looked after
I am 24 weeks pregnant and suffer from motion sickness. I was heavily sick on take off in my own toiletries bag, as there was no sickness bag provided. Once I had been sick, I notified the attendant who took it away and disposed of it. However I was not offered another sick bag in case it happened again. I was sick in the toilets mid flight again. Once I left the cubicle I asked the attendants if I could clean up the facilities for other passengers. Where they insisted that not to worry and just leave it for the next person to use. This is just so un-hygenic and not pleasant for other passengers. Following on from notifying them of the second round of sickness, I was not offered any support or assistance other than being left helpless. I luckily got speaking to a couple seated at the back of the cabin who kindly offered the spare seat next to them so I didn't have far to go if I was sick again. I have never felt so uncomfortable and mistreated on a flight in my life. Especially being pregnant I though staff would be more accommodating.- London-Budapest
- Economy
- Desired solution
Expenses reimbursement
Cuneyt T
Verified | Sep 25, 2024Brussels-Dublin
Economy
The flight was double booked.
We were told the plane was double booked, given boarding passes with seats number 0 and go to the boarding area and ask the attendant to provide seats. Attendant told us to wait and when we asked what will happen if there are no seats available she said just wait and she is going to explain. Finally just before boarding 2 seats were open and we were on the plane. After landing checked with Ryanair customer assistance they just said double booking is normal. Is there no rights for customers in case of double booking? To be brushed off saying double booking is normal does not feel right- Brussels-Dublin
- Economy
Eduardo G
Verified | Sep 25, 2024Santiago-Barcelona
Economy
Don't remember
Flight was cancel in the morning. It was said that it happend due to weather conditions. I do not think this was really the issue.- Santiago-Barcelona
- Economy
Ian P
Verified | Sep 25, 2024Birmingham-Krakow
Economy
Booked via Ryanair transport taxi to and from Krakow hotel
Booked online taxi at the cost of £54,80 via Ryanair,Plusairportline,com. Arrive at Krakow Airport 17th Sept online, went through departures expecting a taxi to take us to our booked hotel. We made 8 phone calls to Ryanair... plusairportline.com and there was no response. The airport customer services made 2 calls and did not get a response. After waiting for an hour we booked another taxi. No response after pre booking pickup time from hotel to airport, The hotel booked a taxi for us and we were taken to the airport in tie for booking in. The online booking cost £54.80. The extra costs was 300 Polish zloty which is £58.87. Add the two together =£113.50 for taxi payment.- Birmingham-Krakow
- Economy
- Desired solution
Refund
Katarina P
Verified | Sep 25, 2024Malta-Zagreb
Economy
Technical problems
The flight was supposed to be at 10:00 in the morning, but after a long wait the flight was at 17:15 in the afternoon. At the airport in Malta it was horrible to wait because the air conditioner didn't work. Because of the long wait, our whole day and all our personal plans for that day were ruined. We received a voucher for €8 per person, which did not cover half of the food and drink costs due to the high prices at the airport. I often travel with this company and have never had one before negative experiences. I am not happy to contact you about it, but please understand us. I hope for your understanding and a positive response with the approval of compensation for a flight delay of more than 5 hours.- Malta-Zagreb
- Economy
Francesco P
Verified | Sep 25, 2024Villafranca-Birmingham
Economy
Weather conditions
The plane they wanted to use was delayed from earlier flights (it had taken 6 that day) and they are claiming bad weather when there was perfect weather conditions in Verona.- Villafranca-Birmingham
- Economy
Pemba S
Verified | Sep 24, 2024Edinburgh-Faro
Economy
Influence by other flights
Just got message telling me that Due to a French ATC equipment failure today Tuesday 24 th Sep, we are expecting disruption to flights and flight got delayed- Edinburgh-Faro
- Economy
Judith G
Verified | Sep 24, 2024Barcelona-London
Economy
I urgently needed to return to UK as I am on dialysis and to have dialysis for 8 hours. The machine was all set up for me which meant that I had to get home as early as possible. After explaining this to the Ryan air officer in Barcelona she told me that there was nothing that she could do and gave me a piece of paper with the website for me to make claims. I explained to her about my medical condition and asked what I should do about getting home. She shrugged her shoulders and pointed to the piece of paper that she had given me with the website address. This is what prompted me to book another flight when I understood the delay was going to be more than 5 hours. I felt very unwell during all this upheaval. Without therapy my energy is sapped. At Gatwick airport I found an easy jet flight which would leave at 9:10. I had to pay for an Uber to get home because I physically couldn't manage public transport. I arrived at home at 2:30am when my original flight was due to arrive at 8;00pm. In good faith I believed that even if this flight had some delays I would he home at a reasonable time. It was a very stressful experience and I would be very reluctant to use this airline again.
- Barcelona-London
- Economy
David D
Verified | Sep 24, 2024Manchester-Zadar
Economy
Car hire charge due to delay
We were charged 100 euro due to delay which meant we were out of hours for CARWIZ car hire. This is detailed contract which I have as a PDF, but this is an invalid file extension to attach but I can supply if needed. We request consideration from Ryanair for this excess charge- Manchester-Zadar
- Economy
- Loss: €100
- Desired solution
Manjit K
Verified | Sep 24, 2024Barcelona-Birmingham
Economy
Barcelona to BHX. Dress I was wearing damaged during flight
Chewing gum had been attached to seat belt clasp. I wore the seat belt unaware of the chewing gum. The gum leaked on to my dress in several places and on to my leather jacket during the flight. I have been able to remove the gum from my jacket but not from my dress which has been completely ruined by the gum. The dress had not been worn often so was like new. I brought the issue to the attention of the flight crew who provided tissues to try and remove the gum and offered me a different seat. They said they could do no more and suggested that if I wished to take matters further I contact the airline. I seek compensation to replace the dress. The store from which the dress was purchased is selling similar but not the same dresses - which currently retail around £260. I seek compensation to enable me to purchase a similar dress to replace the damaged one. I believe the airline is at fault as it has negligently failed to ensure the seats and seat belts are properly cleaned.
- Barcelona-Birmingham
- Economy
- Desired solution
Antony S
Verified | Sep 23, 2024Malaga-London
Economy
Don't remember
Initially at Malaga airport the instruction was to go to gate B23 to board on time, but on arrival at the gate the instruction disappeared with an estimate departure time changed to 20.15 rather than 17.15. However the plane actually took off later approximately 30 minutes after this. The plane eventually touched down at London Luton airport at 22.36 on Sunday 22nd September, versus the scheduled arrival time of 19.15 so in excess of 3 hours. There was no communication at the airport from any RyanAir nor airport staff regarding food vouchers to compensate for the 3+ hours delay. The air steward announcement was muffled as they were rushing around trying to board people and get the plane taxi-ing to the runway with passengers still standing in the aisles trying to locate their seats, it was wholly unprofessional. They made no clear audible announcement regarding why the flight was delayed, with it again being a speedy muffled announcement that couldn't be understood. In summary RyanAir provided no clear details on the delay, regarding passenger compensation rights (for the delay or food expenses incurred). My 12 year old son was attending a birthday party in London that I was scheduled to collect him and a friend from, but due to the delay was unable to do so, so had to make alternative arrangements for before departing for their collection. I incurred vending machine drink and food charges whilst waiting for 3+ hours by gate B23, having already passed through airport passport control, but obviously received no receipts from the vending machine.- Malaga-London
- Economy
Ioana-Sabina M
Verified | Sep 23, 2024Beauvais-Porto
Economy
No reason given
We boarded the plane and then unboarded and waited in the Airport. The Airport was really cold and we slept in the cold (they have provided some thermoisolated plastic blankets and a bed at 2 am but they woke us up at 3:30 so we didn't even get to sleep)- Beauvais-Porto
- Economy
Sabina G
Verified | Sep 23, 2024Perugia-London
Economy
Technical problems
All passengers were held in the airplane for hours without AC, before we were informed that next available flight is at 8am, the morning after. We were asked to collect our luggage and return to the airport at the indicated time. I lost 1 business day due to the inconvenience and this involved additional expenses , however I don’t have a receipt from the hotel I stayed in overnight . I arrived to London about 10am with a delay of 12hours.- Perugia-London
- Economy
Jonathan Q
Verified | Sep 23, 2024London-Cork
Economy
Don't remember
Flight 3hours and 10 mins delayed. perfect weather conditions in both locations. Pilot announced beforehand weather and staffing issues were the reason- London-Cork
- Economy
Bethany W
Verified | Sep 23, 2024Malta-Edinburgh
Economy
My family booking of 7 people had our booked seats changed
On arrival to board the plane our booked seats had been changed and consequently all the family were reseated all over the aircraft including my children’s and my mum who has cancer and my father who has mobility issues. One of my children (age 3) was reseated at row 19 and the other one (age 6) at row 10 while I was seated at row 3 and my parents one at 27 and the other one at 29. This caused us all major stress particularly with the flight being late at night also was slightly delayed not only were we told to stand right at the back all squashed in until they seated everyone else boarding the flight they then proceeded to tell us they had seats at the front and when we got down there was passengers complaining that they had paid for those seats. We were then stood there at the front of the plane with a 6 month old , a 3 year old and a 6 year old basically being told to sit in the seats they provided and then told us to split up and put the 3 year old on my lap in which I told them was illegal and totally unacceptable and dangerous and they told us we were holding up the flight and the runway would shut and no one would get home that night. It was very unprofessional and at one point they said they didn’t know if there was enough room for everyone on board. It was totally stressful from start to finish and I felt so vulnerable in this position with young children. We should have been informed well before boarding that our seats were being changed in fact they didn’t even exist on that aircraft and why were young children not next to an adult.- Malta-Edinburgh
- Economy
- Desired solution
Refund
Alastair G
Verified | Sep 23, 2024London-Dublin
Economy
Technical problems
I received a text to say the airplane had a problem and that they would send for a new one. We would be delayed two hours. This turned into three, four, and then nearly six hours. Now they are saying it wasn't their fault, but we all know it was.- London-Dublin
- Economy
Alvin D
Verified | Sep 23, 2024Belfast-Palma de Mallorca
Economy
Luggage charge
Charge £70 at the gate for hand luggage’s used in Ryanair flights successfully in the past with no issue. On my return trip on sat 21st @ 5:45am flight I was allowed on board with same hand luggage and no additional costs. Adrianna the gate attendee at Belfast Intl was nothing sort of rude and arrogant. I paid for hand luggage and then additional costs of £70 and I want a refund for the inconsistency and unprofessionalism in the implementation of Ryanair luggage policy
- Belfast-Palma de Mallorca
- Economy
- Loss: €90
- Desired solution
Brieuc D
Verified | Sep 23, 2024Tirana-Charleroi
Economy
Strike
The flight was cancelled, Ryanair did not offer me any alternative. I had to change my flight to 3 days later and had to pay the full amount, even paying the modification fees because the airline didn't change the flight status...- Tirana-Charleroi
- Economy
Tsvetelina K
Verified | Sep 23, 2024London-Faro
Economy
Arrogant employe during our boarding
I want to make a complaint to the airport assistant during our check in to the plane. The assistant was rude and was looking for reasons not to let us on the plane. We were the last in line and after showing our passports she wanted to see what our luggage was and even before putting it in the meter said that we have to pay. Luggage was put in the meter and actually it was on it, but she said pay again! Her colleague came and said that everything was fine. Then with every look or word we said, she looked and asked what is our problem and she kept threatening that she won't let us on the plane. Such a rude and arrogant person! Shows that she decides who will fly and who won't. My husband went to her and asked for her name and she yelled why are we taking pictures of her and threatened again , that he will not let us fly. I have never met such an inadequate employee and I do not understand how he can serve people- London-Faro
- Economy
Sarah M
Verified | Sep 23, 2024Naples-Vienna
Economy
No reason given
In a mail I received from RyanAir after I made a claim, they told me that "we regret to advise that no liability to compensation arises under the EU261 regulation, as your flight was delayed due to restrictions of the airspace imposed by air traffic control services, outside of the control of Ryanair. and our position remains final." I just do not understand why other flights to Vienna were not or mildly affected at all and we had a delay of 9 hours. We arrived in Vienna around midnight. They did not tell us anything about the reasons for the delay, just apologized and that was it. I asked the crew about the reasons for the delay and they could not give me an answer. To spend the whole day at the airport RyanAir provided passengers with vouchers worth over 12 euros, while a bottle of water alone costs 5 Euros at the airport. (I did not receive a voucher or anything afterwards but I needed to upload something to press the "Continue" Button)- Naples-Vienna
- Economy
Asa H
Verified | Sep 23, 2024Copenhagen-Dublin
Economy
suitcase broken at arrival
suitcase broken at arrival , logged complaint with staff at desk. got papaerwork submitted it to ryan air and was told i would get compensation... ryanair is now ignoring me- Copenhagen-Dublin
- Economy
Dev D
Verified | Sep 23, 2024Dublin-Stockholm
Economy
Luggage tax
I had paid for 10 kilos priory boarding and when I got to the gate they asked me to put my bag in the box and said it must sit in the box. It did. Then they said the edge of wheel is peeping outside. It cost 75 Euro and I had to wheel it to the gate and carry it up the stairs. It was a horrible experience and I will try my utmost NEVER again to fly Ryanair. I wonder if the gate crew make commission on this. Horrible experience and completely unfair with another airline SAS the same bag had been allowed.- Dublin-Stockholm
- Economy
Ruhel A
Verified | Sep 23, 2024London-Kaunas
Economy
Boarding Staff
Today i have witnessed the worst boarding customer service. Extremely rude and disrespectful. I was advised my baggage would not fit in the baggage check. Then advised to £60 or remove good from my bag. I removed half the items from my bag. Then another team member still rudely told me I will take to pay the £60 baggage fee. I explained that I already removed half the items. Staff member got really aggressive towards me and told me pay the £60 or I can’t fly. Worst service. Me and my family and friends would not travel with this airline no more. For years spoke really highly about Ryanair. Not anymore.- London-Kaunas
- Economy
- Loss: €300
- Desired solution
Giedre D
Verified | Sep 23, 2024Liverpool-Kaunas
Economy
Dirty raw seats delayed flight
Our flight on saturday been delayed for 1hour, it caused me extra charge from my car rental. But the worst thing is not this, my seats row for which i been pushed to be paid otherwise we will sit seperate was that dirty that I am Sorry its not okay to charge customers and be that disrespectful. I will attach all the photos, i never had this happened to me with any Airline and its really dissgusting. Where i am asking for compensation about this! Just have a Look where i needed to sit with my toddler. Which actually interesting that after the flight my toddler cought bug and he is vomiting since.
- Liverpool-Kaunas
- Economy
- Loss: €50
- Desired solution
Glenn S
Verified | Sep 22, 2024London-Palermo
Economy
Stansted, boarding gate, young lady officious and impolite.
Telling passengers off for discussing the bag sizes and I for one in suggesting alternatives. She told me I was being subversive and stirring up trouble. Nonsense and I felt indignant being told off like this Infront of people. The young lady concerned was acting way above her station, lacking in judgement and professionalism.- London-Palermo
- Economy
Constantin C
Verified | Sep 22, 2024London-Chania
Economy
Influence by other flights
Thank you for your help. The flight was delayed due to airplane and other issues. They gave us a different plane and different seating therefore we did not get our extra leg room seats we paid for, two seats were extra leg room and two were not. When we asked, we were told that they couldn’t help and that we shall complain later. We are doing so through this claim also. the flight was further delayed due to two passengers being refused and taken off the plane along with luggage etc.- London-Chania
- Economy
Smriti Priyadarshani J
Verified | Sep 22, 2024Athens-Thira
Economy
Was charged 124.30 Euro just for getting boarding passes
Hello, We were there at the airport the whole night and we tried to do check in online as well as from the counters available there but we were unable to do as the machine was not reading. We tried to take help and inform about the same to airline people they said please come before 2h now we can't do. Later they denied us to give the boarding passes and charged us 124.30 Euro. This is so disheartening to see and have never faced this kind of issue with any airline. Have travelled to so many countries till date but never have experienced such situations. Even the flight charges was not that much how much we were charged just to take the boarding passes. This was not only the case the lady who was attending us was not at helpful and then after paying so much of heavy amount of money she has given separate seats even tough the seats were empty. She gave both me and my husband different seats one right in front and one right at back. I would please urge you to kindly refund my money of 124.30 Euro to my bank account. I have added the receipt and the boarding passes for the same for proving my statement true written above. Please let me know if I need to add my details of the bank. Thanks & Regards, Smriti Priyadarshani Jha Email : smritipujajha@gmail.com Contact No. : +91 7397450329
- Athens-Thira
- Economy
- Loss: €124.3
- Desired solution
Refund
Smriti Priyadarshani J
Verified | Sep 22, 2024Athens-Thira
Economy
Was charged for check in 124.30 Euro
Hello, We were there at the airport the whole night and we tried to do check in online as well as from the counters available there but we were unable to do as the machine was not reading. We tried to take help and inform about the same to airline people they said please come before 2h now we can't do. Later they denied us to give the boarding passes and charged us 124.30 Euro. This is so disheartening to see and have never faced this kind of issue with any airline. Have travelled to so many countries till date but never have experienced such situations. Even the flight charges was not that much how much we were charged just to take the boarding passes. This was not only the case the lady who was attending us was not at helpful and then after paying so much of heavy amount of money she has given separate seats even tough the seats were empty. She gave both me and my husband different seats one right in front and one right at back. I would please urge you to kindly refund my money of 124.30 Euro to my bank account. Details are attached to this message. Thanks, Smriti Priyadarshani Jha Email : smritipujajha@gmail.com
- Athens-Thira
- Economy
- Loss: €124.3
- Desired solution
Refund
Jennifer H
Verified | Sep 22, 2024Dublin-Dubrovnik
Economy
Baggage
We flew priority with Ryanair 12/09/24. Flight reservation no: OUCDTE at 11:45. When boarding a member of staff came over to us to get our bags checked for size and advised 1 bag ws too big and must be put into the hold at a cost of €75.00. We were not the only ones on the flight with the same issue. I always travel with Ryanair and have travelled with the same bags with no problem as they are the correct size. It seems as there were so many people on the flight there was not enough room for all bags so people wee randomly selected to have their bags taken and put in the hold at a charge. I am requesting a refund of charge made as these bags are the correct size and have been used on all previous Ryanair flights with no issue.- Dublin-Dubrovnik
- Economy
- Loss: €75
- Desired solution
Refund
Apology / Voucher
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