Ryanair complaints: comments, page 35
2,634 comments
Mamimanjaka R
Verified | Sep 22, 2024
Milano-Manchester
Economy
Strike
Ryanair did not send any compensation for my accommodation,also my train compensation from Genoa to Malpensa airport.In addition I lost my accommodation on 23 - 24 September 2024 in my hostel because they did not refund about 32 β¬
- Milano-Manchester
- Economy
Siu Kwan T
Verified | Sep 22, 2024Milano-Palermo
Economy
No reason given
the airline canceled the flight 3 days before departure without giving any explanation and when we contacted the third party booking site for changing the tickets, they replied with unsuccessful attempts. and since the tickets were booked with the third party site, the airline refused to talk to us or provide any assistance. we need to book new flights ourselves last minute, and the prices were 3 times higher than the originals.- Milano-Palermo
- Economy
Gordon B
Verified | Sep 22, 2024Newcastle-Alicante
Economy
While checking in got to the point with bags
When I checked in today I axadently paid for 2 hold bags when I had already paid for w bags when I booked the flight so I need a refund for the 2 extra bags that I paid by mistake- Newcastle-Alicante
- Economy
Karen C
Verified | Sep 22, 2024Manchester NH-Sevilla
Economy
Airport transfer
The airport to hotel transfer was not at the airport when our flight landed Our flight was delayed but we had no contact details for the driver We waited until all other passengers had left the airport and then we caught a taxi and paid another β¬35 We were very upset and disappointed The return transfer was brilliant!!!
- Manchester NH-Sevilla
- Economy
Linda Mary M
Verified | Sep 21, 2024Alicante-Glasgow
Economy
I waited over 1 hour in a queue to have my checked luggage t
I arrived for my flight 2 hours before departure date but because of the long wait, I had to go to gate and board!- Alicante-Glasgow
- Economy
Selina M
Verified | Sep 21, 2024Naples-London
Economy
Security and passport
My name is Selina Masella, daughter of Filomena Annunziata Falco who is on the flight of this booking. She was due to return to Stansted from Naples Saturday 21st Sept 2024, 12:15 - 14:10. She was denied because she had the wrong expired passport and not her current one. My mother is old and has her health conditions and at Naples they denied her access tot he flight. My complaint however is that though it would be the passengers responsibility, my mother is old and has her health condition as ex Cancer patient, diabetic, has heart condtion and suffers with anxiety and migraines. It was a common mistake on her seperate Outbund flight that she did not pick up her valid passport. However, YOU (Ryanair) & STANSTED Security did not check her passport details properly. You all let her through, meaning your checks were poor and useless. Even when she arrived at Naples, their Carabinieri and Passport Control checked and said nothing. So at least she was able to stay in Italy and have her time with our family. This 1st flight was booked on 9th August 2024 (FR1832) landing roughly around 20.25. I personally picked her up that evening in Naples as I was only holiday out there with her so she got through just fine luckily. But no one stopped or questioned her. My mother explained all this with Ryanair and Airport staff but no one was helpful and asked her to wait while they arranged to take her luggage off the plane before departing. This had caused considerable distress, and my sister has had to arrange a FEDEX to get passport out there to her, and also to book another return flight. With this not to mention running low on her medication which could have caused health issues and further distress. This could have been nipped in the bud from day 1 if Ryanair and Airport staff did their job. At the same time, at Naples Ryanair could have listened tot he situation and on medical grounds and given the mistake made, could have arranged for her to still be able to return. My major concern is the poor level of observation and security, but moreso how this had impacted our mother trying to get back when she could have been helped in the first place and pointed out that she did not have the right passport on Outbound journey. You have also caused her considerable amounts of stress and caused us additional costs, that you should compensate for a missed flight, having to send her passport via private courier and also having to book a new single flight. We will be liaising with lawyers and going to the media on the situation. We will be sueing you and Stansted Airport and filing for the above and compensation for the major inconvenience caused and lack of security checks and customer care- Naples-London
- Economy
- Loss: β¬1000
- Desired solution
Selina M
Verified | Sep 21, 2024London-Naples
Economy
Passport not being checked
My mother boarded the flight with an expired passport and they let her through. She was meant to return today (21/09/24) however cannot return due to not having her current passport. Ryanair and stanstead have failed her and are incompetent.- London-Naples
- Economy
- Loss: β¬250
- Desired solution
Refund
Jamie C
Verified | Sep 21, 2024Dublin-Split
Economy
I booked to and from Croatia from Dublin and the flight was delayed there and on the way back. On top of that what upset me was the fact I paid for window seats and itβs clearly displayed the option of a window seat which I booked was 11A there and on the way back. I paid the extra money both ways for the seats for me and my partner and there was no window at all, this is completely misleading and Ryanair should not be advertising 11A on the same aircraft as a window seat considering I paid extra to sit there.
- Dublin-Split
- Economy
Julie W
Verified | Sep 20, 2024London-Malaga
Economy
Special Assistance
We booked special assistance as were travelling with two disabled children. We were left at the gate and not able to board. Staff were rude and unhelpful and said that although the children should have boarded first, βso what as theyβd have to wait anywayβ. This caused much anxiety for both children- London-Malaga
- Economy
- Desired solution
Apology / Voucher
Bradley W
Verified | Sep 20, 2024London-Venice
Economy
Double Charged for in air snacks and refreshments
On the flight from London to Venice I ordered a tea and kitkat totally 6 Euros. I have been charged twice. Once for 6 EURs and once for Β£8. The Β£8 charge should be refunded.- London-Venice
- Economy
- Loss: β¬10
- Desired solution
Julia C
Verified | Sep 20, 2024Copenhagen-Dublin
Economy
Had to pay check in fee
I checked in online Yesterday like I normally do, to then arrive to the airport and the boardingpas doesnt show up anymore and only says βcheck-in is closedβ. I then had to go pay a fee for check-in and Got the boardingpas on My app aswell and after 10 minuts it dissapeared again and Said βcheck in is closedβ. I have My paid reciept and screenshots of My app after I paid aswell to show it kept going back to βcheck-in is closedβ.- Copenhagen-Dublin
- Economy
- Loss: β¬60
- Desired solution
Refund
Ella G
Verified | Sep 20, 2024Charleroi-Manchester
Economy
Strike
We had our flight cancelled 24 hours before, we had to travel from Brussels to Paris to catch another flight that we had provided ourselves.- Charleroi-Manchester
- Economy
Ozlem D
Verified | Sep 20, 2024Palma de Mallorca-London
Economy
I have checked in with Ryanair and I saw that I did not have a seat. So I was not sure what that means. However when I went to check in my suitcases, they told me that Iβm on standby. I did not agree to be on standby, I paid for my flight to sit on a seat I paid for! Out of many people they put me and my friend on standby with out my permission or any type of explanation? They told us we will get compensation and flight and hotel booked if there is no seats available. We waited for hours and they did not get us on, they did not book us a new flight or hotel. We had to pay for raynair bad service that they put us on standby with out any confirmation or permission. I want all my money back that I paid for instead of Ryanair paying! This is the worse and awful service I received. I couldnβt get on my flight, I waited hours at the airport to find a new flight and hotel. I paid for everything!! My body and my brain got so damaged because of stress and being in cold! I have attached, the taxi I had to pay to go to the hotel and go back to the airport from the hotel. The hotel we had to book. The flight we had to book. rayanir had put me and my friend on standby with out any notice. As soon as I knew this, I went to the gate to make sure they know our face as there were others on stand by too, there wasnβt anyone so I had to go to another gate to speak to Ryanair staff member which was boarding another flight, she was the supervisor and I made her aware that we are on stand by and please get us on this flight. After I was at the gate for 3 hours before hand. As soon as I saw the Ryanair staff memeber, I have told them very nicely that we are on standby and please put us on the flight if there are seats. They have told us to wait until boarding is open and people are on the flight and then they could get us on. However, at this mean time I was sitting right front of them so they can see me, I have went to them 5x to confirm that they havenβt forgotten us. They kept telling me to go away and sit down till they are ready. However, everyone went on and Iβm just keep looking at them to tell us to come, they were just looking at us and laughing. After everyone boarded, they closed the gate and we thought that there isnβt any space left for us to go on board. So when I went to him and said, what do we do now because we waited and you closed the gate you didnβt tell us to get on. They both started laughing and said, the gate is closed now, you canβt get on and there is space.. I said, sorry? We are sitting here for hours infront of you to tell us to get on if there is space, and you close the gate and tell us we canβt get on the flight. He said itβs not my job to walk to you, I said I have been sitting front of you where you looking at me to tell us if we can get on the flight, I have been doing your job for you by keep coming to you for something I did not even accept to have. I did not want to be on standby, Ryanair has just put me on with out my permission! And then you donβt even walk to me that Iβm right front of you to tell me the gate is closed we canβt do anything? They both started shouting and laughing infront of everyoneβ. When I asked their names, they both covered their ids.
- Palma de Mallorca-London
- Economy
Karol U
Verified | Sep 20, 2024Toulouse-Krakow
Economy
We were not allowed to board the plane 30 minutes before dep
We passed through the airport gates with our 11-month-old daughter, 30 minutes before departure we were not allowed to board the plane along with 2 other passengers, we were at the airport on time and in front of the boarding gate, the gate was closed in our face and we were refused flight for unknown reasons... it wasnβt to late ! My wife and our 11-month-old child burst into tears from helplessness because we had a planned flight to Krakow and many other things related to this flight (car rental, etc.). We have been traveling with Ryanair for 15 years and have never had such a situation. The flight attendants saw that we were present because we passed through the main gates and were on time to board the plane. It is absurd what happened to us, we were forced to buy new tickets worth 430 euros to go to Poland with a stopover in Amsterdam. We are asking for our case to be considered as soon as possible, we are very disappointed and let down by the lack of humanity and lack of any respect and rights of passengers and people.
- Toulouse-Krakow
- Economy
- Loss: β¬600
- Desired solution
Refund
Expenses reimbursement
Karol U
Verified | Sep 20, 2024Toulouse-Krakow
Economy
We were not allowed to board the plane 30 minutes before dep
We passed through the airport gates with our 11-month-old daughter, 30 minutes before departure we were not allowed to board the plane along with 2 other passengers, we were at the airport on time and in front of the boarding gate, the gate was closed in our face and we were refused flight for unknown reasons... it wasnβt to late ! My wife and our 11-month-old child burst into tears from helplessness because we had a planned flight to Krakow and many other things related to this flight (car rental, etc.). We have been traveling with Ryanair for 15 years and have never had such a situation. The flight attendants saw that we were present because we passed through the main gates and were on time to board the plane. It is absurd what happened to us, we were forced to buy new tickets worth 430 euros to go to Poland with a stopover in Amsterdam. We are asking for our case to be considered as soon as possible, we are very disappointed and let down by the lack of humanity and lack of any respect and rights of passengers and people.
- Toulouse-Krakow
- Economy
- Loss: β¬600
- Desired solution
Refund
Expenses reimbursement
Asma N
Verified | Sep 20, 2024Marrakech-London
Economy
Had to pay check in fee
Despite me trying to check in two hours prior to my journey you had technical problems and this didnβt allow me to check in, this meant I had to pay Β£55 at the airport which I would like reimbursed, I will also like to get flight reimbursed for delay as Iβm registered disabled this caused me alot of anxiety and problems.
- Marrakech-London
- Economy
- Loss: β¬1980
- Desired solution
Marian O
Verified | Sep 20, 2024Dublin-Warsaw
Economy
Additional Fee for Oversized Baggage
I am writing to express my dissatisfaction with a recent experience I had while travelling with your airline. The issue occurred during my flight FR1925 on 31 August 2024, which departed at 8:20 am from Dublin. Despite my suitcase fitting into your measuring box, the ground staff informed me that it was one centimetre too large. The agent checking my luggage stated that the beginning of the yellow tape on the measuring box should be aligned with the suitcase, not the middle. I found this explanation quite perplexing, as I believe a box where the luggage is inserted from the top would be a much clearer way to ascertain whether the size complies with regulations. When I pointed out that I had travelled with Ryanair on numerous occasions without any issues regarding the size of my luggage, the staff member dismissively replied that βit did not matter and that although I might have flown a hundred times before, I would have to pay this timeβ. I am confident that my suitcase was within the allowed dimensions. However, that is not my main concern. I would like to understand why I was charged twice for the same item. Initially, I paid for the suitcase as cabin baggage, and then I was required to pay again for it to be checked in. This constitutes being charged twice for the same service. In light of this, I kindly request a refund of β¬75 or an adjustment reflecting the price difference for a ticket without cabin baggage. Thank you for your attention to this matter. I look forward to your prompt response. Yours sincerely, Marian OliΕski
- Dublin-Warsaw
- Economy
- Loss: β¬75
- Desired solution
Expenses reimbursement
Juan David D
Verified | Sep 19, 2024Athens-Dublin
Economy
No heating
On top of being delayed about three hours, heating was not working during the whole flight. Passengers had to wear jackets but the temperature was very low and cabin crew did nothing about it. Forcing customers to be exposed to such low temperatures in a 3 hours flight is unacceptable.- Athens-Dublin
- Economy
Lorraine W
Verified | Sep 19, 2024Dublin-Bourgas
Economy
Dublin. Gate closed
Was at the boarding gate and needed the bathroom. When I returned the gate was closed at 4.03pm the plane was still in the tarmac and passengers where quing to enter plane in the tarmac. I was told they wouldn't open the gate for me to board. And the last at the customer desk was so rude . She was chewing gum and told me I had an attitude problem and deserved to miss my flight. When I asked what her name was she refused to give it to me. Her ID page was no where to be seen. She told me Ryanair no longer announce that the gate is closing. I ended up missing 2 days of my holiday and had to pay 100 euro for a flight on the 11th September. And on the 11 th of September people where arriving when the gate was closed and the staff where kind enough to let them on the plane? It was disgusting behavior from ur staff member to ever tell a passenger they did deserve to miss a flight.- Dublin-Bourgas
- Economy
- Loss: β¬200
Julieta R
Verified | Sep 19, 2024Ibiza-Marseille
Economy
Lack of respect, poor attention of check in employee (male)
Male employee no. 133446 at check in was very disrespectful and denied his name or ID for me to submit a formal claim. There was an argument regarding thecheck in where both of us were technically right but instead of calling his superior as we requested to clear up the situation he was very disrespectful and it ended up in all of us shouting. Although I should not have shouted, what triggered my anger was his refusal to provide his name and/or call his superior as he was denying us our right to claim.- Ibiza-Marseille
- Economy
- Desired solution
Apology / Voucher
Other
Paul M
Verified | Sep 19, 2024Beauvais-Bucharest
Economy
Because of delay i lose my connection
Connection lose because of delay,coste another 40 euro. I want this to ne compensate from Raynair.becaise of Rainair i lose connection to my homme.this generate another 40 euro my expemces. For that i claim 40 euro . I think Ryanair is responsable for delay and for my extra payment to arrive tonmy homme.That why i expect Ryanair to pay my 40 euro extra . If the flight arrived in rime this 40 euro doesn't exist like extra expemces. With kind regards.- Beauvais-Bucharest
- Economy
- Loss: β¬40
- Desired solution
Vasko B
Verified | Sep 19, 2024Dublin-Edinburgh
Economy
Boarding pass not Checked
Flight Fr814 Dublin to Edinburgh 2.05 pm Selected by male employee to get bag checked for excessive size bag confirmed ok in size requested i pay $60 uero for bag i stated to him.i have payed upfront he failed to check and verify my boarding pass despite presenting it 4 times ,at start he singled me out without checking my boarding pass and continued to ridicule me front of other customers.At end I requested his name and asked to speak to his supervisor he state he is the supervisor and continue to argue with me ,I again asked him if his the supervisor could you please explain to me how I lodge a customer complained he threatened to call the police if I didn't move on . At this point I got frustrated with him I told him to follow process and check my boarding pass to confirm I have paid for additional baggage .
- Dublin-Edinburgh
- Economy
Kacey W
Verified | Sep 19, 2024Tenerife-Manchester
Economy
Technical problems
We arrived at our finally destination 2.15am The airline wasnβt telling us much information what was happening next right until the flight was due to land to collect passengers other than the original plane was delayed due to blocked toilets on the plane. Airline provided with 4euro voucher which could only get us a cake or biscuit isnβt acceptable for the wait we waited. Inconvenience for us cos we was expected to land home for 19.55 and be home by 21.15 had to arrange a taxi to take us due to it being late for our friend to collect us with him having work in the morning it also made me not be able to return back to work today! I lost a full days wage today!- Tenerife-Manchester
- Economy
Irene M
Verified | Sep 19, 2024Birmingham-Malaga
Economy
Change of aircraft
Booked extra legroom seat (Β£42) got on plane standard seats as aircraft had been changed. Contacted Ryanair they said we should have had an email informing us of this, No we did not! Anyway Ryanair has basically said tough! Sounds about right, I am a pensioner & this was a treat for us.- Birmingham-Malaga
- Economy
- Loss: β¬42
- Desired solution
Refund
Alan C
Verified | Sep 19, 2024Trapani-London
Economy
Technical problems
The Ryanair website does not accept that there was a long delay on the outbound flight FR4495 on 04-OCT-23, and so do not accept a case for compensation. The flight was initially delayed for 1 hour by air traffic restrictions. But after 1 hour, the plane accelerated for take off, and then braked hard on the runway to abort take off. This happened twice, and the flight finally arrived at Stansted 12 hours late at 00:55.- Trapani-London
- Economy
Elsa P
Verified | Sep 19, 2024Marrakech-Lisbon
Economy
Inappropriate Treatment During Check-in
I am writing to formally lodge a complaint regarding the inappropriate and distressing treatment I experienced during the check-in process at Marrakesh Airport on the 17th of September 2024 for flight FR 4391 from Marrakesh to Lisbon. My booking reference (PNR) is ZK6HQY. At the time of check-in, I was in a very fragile state of health, having just received medical assistance at the airport due to severe panic attacks and low blood pressure. Despite my condition being evident, as I was in a wheelchair and the check-in staff was fully aware of my health situation, I was subjected to verbal mistreatment and intimidation by the staff working at check-in counter 6. The staff wrongfully charged me for my cabin bag at the gate, despite the fact that it was fully compliant with Ryanairβs baggage policy and fit within the required size limits. I have been traveling with this same bag for years with Ryanair and have never had any issues, nor have I ever been charged for it. The treatment I received in this instance was unacceptable and appeared to be a deliberate attempt to take advantage of my vulnerable condition. In addition to the wrongful baggage charge, the behavior of the staff was extremely aggressive and unprofessional. I was shouted at and threatened while I was sitting in a wheelchair, feeling unwell. In an attempt to document this mistreatment, I recorded a video as evidence, but I was forced to delete it under threat from the staff. I believe that this demand to delete my recording was unlawful, as it is within my rights to document any mistreatment, especially when it concerns my own safety and well-being. The staffβs behavior severely exacerbated my health condition. I felt faint, my blood pressure was already dangerously low (84), and I experienced another panic attack during the interaction. The stress of this situation could have caused me even more serious health complications, yet the staff seemed completely indifferent to the impact of their actions on my health. They not only forced me to pay for the luggage unjustly but also tried to prevent me from boarding the flight unless I complied with their demands. I have never been so mistreated or frightened while traveling, and this experience has left me deeply traumatized.
- Marrakech-Lisbon
- Economy
- Loss: β¬65
- Desired solution
Kim S
Verified | Sep 19, 2024Bristol-Tenerife
Economy
refund bristol/teneriffe
i have been charged for 2 bags each instead of 1 and require 2 to be transferred to another flight please- Bristol-Tenerife
- Economy
- Loss: β¬300
- Desired solution
Refund
Expenses reimbursement
Nicola G
Verified | Sep 19, 2024Bristol-Barcelona
Economy
Complaint
We had to pay Β£24 due to over baggage weight however no othere person in our party was charged, disgusting there is no fairness, man on desk did not care was putting his coat on to leave, I want money back and compensation
- Bristol-Barcelona
- Economy
- Loss: β¬24
- Desired solution
Han Z
Verified | Sep 18, 2024Charleroi-Dubrovnik
Economy
Strike
Since Rynair did not provide us with an alternative flight, so we found the solution by ourselves. We went to Paris by Blablacar and took another flight from Paris to DBV, In total, it cost us 77.8 Euro.- Charleroi-Dubrovnik
- Economy
Maddalena S
Verified | Sep 18, 2024Bristol-Porto
Economy
We paid for the extra luggage but we recived fine
The luggage was mesured at home but the fly attended decided that wasn't good enough. And she make us pay 75 aextra on the 45 that we already payed. Also the flight was late. And now we lost our booked cab- Bristol-Porto
- Economy
- Loss: β¬180
- Desired solution
Refund
Jake N
Verified | Sep 18, 2024Leeds-Palma de Mallorca
Economy
Charged for a small bag
I was charged Β£75 for a small bag that was inches too big while other with much bigger bags did not even get measured I am unsure if this was discrimination or just blatant ignorance by staff but is really not right.- Leeds-Palma de Mallorca
- Economy
- Loss: β¬85
- Desired solution
Clare D
Verified | Sep 18, 2024Palma de Mallorca-Birmingham
Economy
Kids carry on case disallowed as hand luggage
We took my sonβs carry on case on our outbound flight from BHX as hand luggage with Ryan air no problem. Leaving PMI we were told we had to pay for it as hold luggage as it was too big. The staff were also very rude. We are extremely annoyed and wonβt be flying with Ryan air again!- Palma de Mallorca-Birmingham
- Economy
- Loss: β¬42
- Desired solution
Refund
Jean D
Verified | Sep 18, 2024Dublin-Brussels
Economy
I had a Non-priority plus ticket and checked in 20 kilos but was made to pay EUR 60 to board with my cabin baggage.
- Dublin-Brussels
- Economy
Laura B
Verified | Sep 18, 2024Palma de Mallorca-Prestwick
Economy
Palma
We were boarding our plane in Palma on the walkway when a member of staff from the Airport was trailing two giant wheelchairs up the area passengers were queuing in to board the plane. My son was hit in the stomach by one wheelchair handle. Ryanair need to sort out their boarding procedure to make sure people are not injured.- Palma de Mallorca-Prestwick
- Economy
Myra R
Verified | Sep 18, 2024Gran Canaria-Bologna
Economy
Being held in confined space for one hour - no explanation
We went through boarding on time, then were held like cattle in a confined hot space for over an hour with no explanation and no seating. My partner is 89 and I am 77. I thought he was going to collapse, which could have been a huge embarrassment for Ryanair. This is no way to treat paying customers. There was also no apology or explanation once on the plane to Bologna.- Gran Canaria-Bologna
- Economy
- Desired solution
Bryan D
Verified | Sep 18, 2024Dublin-Gran Canaria
Economy
Charged 75 euro for prepaid carry-on bag at boarding time
We were travelling to LPA on September 10th and had booked priority (one carry-on and one personal item). When my wife had scanned her boarding pass she was told she needed to 'size' her carry-on bag. This shouldn't have been a problem as she has travelled with this back on Ryanair multiple times without issue. The check-in agent, who was repeatedly checking her phone for personal messages, between checking passports, was the one who decided the bag needed to be sized. With the case sitting snugly within the sizing rack, she was then informed it was 'too big' and that she would have to check the back in, at a cost of 75 euro. She remonstrated but the (very unprofessional) staff refused to see reason. She was told that the bag had to be able to fit under the seat in front, which didn't even apply in our case as we had booked exit rows (where all bags must be stowed in the overhead locker). Seeing little option but to pay the 75 euro (or be refused boarding), we then proceeded to remove the check-in tag ourselves and bring the back on-board anyway. The cabin crew saw no issue with the bag. The bag in question is a hard shell suitcase, well within the limits defined on the Ryanair website, and has been on many Ryanair flights in the past. Unfortunately in this case we suspect some racial profiling took place. My wife is not Irish and her passport had already been checked, so the check-in agent knew her nationality. There was no other logical reason to single her out. It has left a bad taste for us to even suspect racism was a factor in this situation, but that is the feeling we have. I have the receipt for the 75 euro that was paid. I have a photo of my wife's back alongside mine (which is, incidentally, bigger) in the overhead storage. I also have a photo of my wife's suitcase alongside mine. I would like to formally follow this up but can't find any way to do so, so I may try contacting the media with my story.- Dublin-Gran Canaria
- Economy
- Loss: β¬75
- Desired solution
Expenses reimbursement
Mike G
Verified | Sep 18, 2024London-Malaga
Economy
Rescheduled flight
I received a strange email from Ryanair giving me helpful information on my flight from Stansted to Malaga, despite it not being until next June. I then noticed the departure time had changed from 6.20 to 16.50. This is a huge change and totally unnecessary as there is a flight being offered at 6.55. Such a huge change will lose us a whole day and mean with a long drive in Spain we will not get to our accomodation until after midnight. I had a very unhelpful chat to request Ryanair change the flight to 6.55 but was told they would not do this and that I should contact them again 90 days before the flight. I do not to wait that long, as I do not want the stress and the worry that when I do contact them Ryanair will claim this is my choice and charge me to change or that the 6.55 flight will be full, I should have been allowed to change as their own website states: Request to be re-routed, under comparable transport conditions, to your final destination at your earliest opportunity or at a later date at your convenience, subject to availability; Change your flight to new times/dates on the same route for free; Clearly they sold us seats on a flight that did not exist, but then they realised just a week later they should have transferred us to the 6.55 flight. I am also extremely unhappy that when I asked in the chat for this to be raised as a complaint the call agent refused and finally sent me a false link. When I asked for a copy of the transcript this was also refused claiming the system did not allow it. In fact it seems Ryanair does everything in its power to stop people complaining. I then tried to ring but was cut off as my flight was more than 30 days away. It is impossible to email them and there is no option to raise a complaint. I feel we are being treated appalling by Ryanair and left totally helpless in this situation, with Ryanair knowingly breaking all their own terms and conditions. But where do we go from here?- London-Malaga
- Economy
- Desired solution
Other
Ana A
Verified | Sep 18, 2024Beauvais-Dublin
Economy
I contacted airline, but they haven't suggest any alternative, or solution, neither explanation. Thus I had to buy another flight tickets, bus tickets to change airport in Paris, etc, which caused my extra costs. I called airline, texted in an online chat, sent email, but still haven't received any answer.
- Beauvais-Dublin
- Economy
Ana A
Verified | Sep 18, 2024Dublin-Beauvais
Economy
I have contacted to airline immediately. But They haven't suggested any solution, nor gave any explanation, voucher, ticket, etc. Nothing! Ryanair just declined my boarding and I missed my flight, thus I had to move to CDG Paris airport midnight to buy another ticket with my extra costs. But I tried to contact them. Gave a call, texted email, texted in an online chat, nothing worked.
- Dublin-Beauvais
- Economy
Jolene H
Verified | Sep 18, 2024Tenerife-London
Economy
Seats
I had paid for 6 of my family to sit in allocated seats where we were altogether 2 rows of 3 beside each other on arrival at boarding was told we would all have to sit where we could find a seat as our paid for seats were not available- Tenerife-London
- Economy
- Desired solution
Refund
Darren W
Verified | Sep 18, 2024Corfu-Birmingham
Economy
Unprofessional staff members
Hi upon your flight today on our way home from Corfu. 22.50 flight 4 staff members were aboard. Two of your staff members that were positioned at the front of the aircraft were great. But the two at the rear of the plain didnβt do your service very well. Many of the people on the plane were trying to sleep only to be woken by the constant laughing from your female and male staff member from the rear of the plane where the food is prepared. Then to go on trying to give instructions over the intercom constantly laughing instructions were not made clear. Playing music from a mobile device and YouTube videos from the food prep area at the rear. I thought all mobiles had to be switched into plane mode. I just feel these two members of staff were very immature and very unprofessional this lead to a fair few comments from your other customers.- Corfu-Birmingham
- Economy
Pat D
Verified | Sep 17, 2024Faro-Cork
Economy
Don't remember
Flight to depart at 4.10, arrived at airporr for 1.30pm ,informed of delay at departure time ,ground crew were not aware of delay had to shown the email I got from Ryan air before they chevked , text from ryanair stated technician was working on monor issue and flight would be subje t to short delay initially told departure at 6pm then received 4 euro food voucher each for delay, repeated delays till boarding call at 7.00 pm had paid for priority boarding which was ignored arrived home after 10.15.pm disembarked and through customs for 10.30.- Faro-Cork
- Economy
Renata M
Verified | Sep 17, 2024Agadir-London
Economy
I have been charged for one item twice of Β£49.99
I have been charged twice for same item. I still can not get through the refund team. Terrible service Live chat- Agadir-London
- Economy
- Desired solution
Refund
Margaret K
Verified | Sep 17, 2024Manchester-Tenerife
Economy
Baggage
I purchased a 10 kg baggage for in the hold so I checked in bag of 10 kg, nowhere on the site or on the app did it stipulate a specific size that the case must be checked in bags, I contacted the live chat, and also contacted the agent, and was told by both of them that The case could only be 55 x 40 x 20 cm, I believe that this is not correct but was assured that it was by the agents, this has resulted in me having to now buy a 20 K bag for the hold so checked in bag, I didnβt have a case small enough. I believe they are incorrect and unfortunately could not take a chance, and therefore I think that I should be reimbursed with the cost of the 10 kg bag because the only reason that I have upgraded is because I needed a bigger case Because I needed more weight- Manchester-Tenerife
- Economy
- Loss: β¬68
- Desired solution
Refund
Maria-Lucia C
Verified | Sep 17, 2024Marrakech-Barcelona
Economy
Don't remember
1. They said that my cabin luggage was too big for the cabin, even though it's the regular cabin size, so they charged my 90 euro, otherwise I couldn't leave Marrakesh. 2. The flight was delayed. After we boarded the plane and backed up, the plane pulled back again to the gate because someone was extra on the plane, she wasn't supposed to be in that plane, but they checked her in. So we lost more than 30 min for that. 3. Because all the delays I lost my connection from Barcelona to Cluj-Napoca with Wizz Air. So I had to buy another flight ticket and I also had to stay a night in a hotel, payed still by me, because there was no other flight to Cluj-Napoca and the people from Ryanair from the airport they can't help with anything, useless!!! You cannot speak with anyone, no help.- Marrakech-Barcelona
- Economy
Volodymyr K
Verified | Sep 17, 2024Palma de Mallorca-Malaga
Economy
Weather conditions
I arrived at the airport on September 4th, 2024, at approximately 11 a.m., a few hours before my scheduled boarding time. Having checked in online, I waited in Terminal C, where flight information had previously been displayed on the information screen. As departure time approached, the screen only showed that the flight was delayed. No Ryanair representatives provided updates or reasons for the delay. After several hours, I received an email informing me of a 2-hour delay and a voucher for food. However, for the next 10 hours, there was no further information until the flight finally departed at 1:30 a.m. I experienced considerable stress, I am very disappointed with the experience.- Palma de Mallorca-Malaga
- Economy
Andreas P
Verified | Sep 17, 2024London-Arrecife
Economy
Cabin bag complaint
Hi, I was just about to board when I was told to use Cabin bag measuring tool and so I put my cabin bag in and the wheel was sticking out I was told that The cabin bag was too big. I strongly objected to it but was forced to pay the Β£75 penalty which I was furious about when she previously let so many people through with cabin bags was clearly much bigger than mine as I have taken a photograph of two people wearing their cabin bags which made me even more furious on top Of that I had my intelligence insulted by trying to describe to me the parameters of your cabin bag tool as Iβm an engineer. so I have taken photographs of people in front of me who were let through without any penalties I feel totally victimised and targeted without shadow of doubt
- London-Arrecife
- Economy
- Loss: β¬102
- Desired solution
Refund
Apology / Voucher
Dinu D
Verified | Sep 17, 2024Catania-Charleroi
Economy
Technical problems
Flight FR6084 on 30.06.0204 had an initial one hour delay due to air control traffic restrictions. Passengers were embarked with this one-hour delay, but with the aircraft not being prepared and showing some technical problems. Captain announced that some electronic device need to be changed and everything was shut off. For almost an hour, there was no air conditioning, and the temperature was extremely high in the aircraft. We were repeatedly told to have patience, but passengers were very affected, close to faint and a passenger had a panic attack. More passengers needed medical assistance, so the medical services were called to the aircraft. Because there was already a 3 hour delay the crew needed to be changed, so we were disembarked and taken back to the airport terminal. All this time, no water was provided in the aircraft and this continued, as well, in the terminal, where the handlers communicated that water/snack vouchers will not be provided because Ryanair did not approve this. After almost 5 hours we embarked again, and the flight left. I tried to raise a compensation request on Ryanair website, but I was not able to. I opened a ticket with Customer Support and the reply was that no compensation is foreseen, because the delay was due to restrictions of the airspace imposed by air traffic control servicesβ. Even if the initial one-hour delay was due to air traffic restrictions, the remaining 4 hours were due to technical issues of the aircraft and bad organization of the crew.- Catania-Charleroi
- Economy
Dinu D
Verified | Sep 17, 2024Catania-Charleroi
Economy
No reason given
Flight FR6084 on 30.06.0204 had an initial one hour delay due to air control traffic restrictions. Passengers were embarked with this one-hour delay, but with the aircraft not being prepared and showing some technical problems. Captain announced that some electronic device need to be changed and everything was shut off. For almost an hour, there was no air conditioning, and the temperature was extremely high in the aircraft. We were repeatedly told to have patience, but passengers were very affected, close to faint and a passenger had a panic attack. More passengers needed medical assistance, so the medical services were called to the aircraft. Because there was already a 3 hour delay the crew needed to be changed, so we were disembarked and taken back to the airport terminal. All this time, no water was provided in the aircraft and this continued, as well, in the terminal, where the handlers communicated that water/snack vouchers will not be provided because Ryanair did not approve this. After almost 5 hours we embarked again, and the flight left. I tried to raise a compensation request on Ryanair website, but I was not able to. I opened a ticket with Customer Support and the reply was that no compensation is foreseen, because the delay was due to restrictions of the airspace imposed by air traffic control servicesβ. Even if the initial one-hour delay was due to air traffic restrictions, the remaining 4 hours were due to technical issues of the aircraft and bad organization of the crew.- Catania-Charleroi
- Economy
Iryna B
Verified | Sep 17, 2024Palma de Mallorca-Malaga
Economy
Weather conditions
I arrived at the airport on September 4, 2024, around 11 a.m., a few hours before my scheduled boarding. Since I had checked in online, I waited in terminal C for flight updates, which were initially shown on the info-screen. However, no further updates appeared except for a delay notification. Ryanair representatives did not provide any information about the delay or its reasons. A few hours later, I received an email notifying me of a 2-hour delay and offering a food voucher. Despite this, no additional information was provided for the next 10 hours until the rescheduled departure at 1:30 a.m. This situation caused significant stress- Palma de Mallorca-Malaga
- Economy
View more