Ryanair complaints: comments, page 33
2,634 comments
Dainis A
Verified | Oct 4, 2024
Bodrum-Dublin
Economy
Claim escalated to airline
No reason given
Hi, we tryed to apply for compensation by online to Ryanair, but we couldn't because the flight was in a time that what they said.
- Bodrum-Dublin
- Economy
- Claim escalated to airline
David J
Verified | Oct 4, 2024Alicante-Leeds
Economy
I bought extra leg room seats but was not provided
I paid for seats on a flight that were shown as extra leg room the cost for myself and fellow passenger was Β£38 in total. However the actual seats were only standard. The flight crew informed me it was a different model plane from the actual model I reserved the seats on- Alicante-Leeds
- Economy
Matthew B
Verified | Oct 4, 2024Bologna-London
Economy
Problems at airport
Alternative flights were connecting and rather than leaving at 3:10pm the flight left Bologna at 12:00 and we had to get off at Billund, go through security, check our bags and go again through security and check in to the flight home, leaving at 6:30 getting us back to Stanstead at 8:05pm so we started our journey 2 hours earlier and ended it more than 3 hours later than the flight we booked.- Bologna-London
- Economy
Lisa S
Verified | Oct 4, 2024London-Dublin
Economy
Online check in denied
Many attempts made day before and day of flight, charged Β£55 at desk because check in was unsuccessful. Website repeatedly displayed error sign.
- London-Dublin
- Economy
- Loss: β¬60
- Desired solution
Ana A
Verified | Oct 4, 2024Porto-Marrakech
Economy
Problems at airport
The flight was delayed two times, from 21:35 to 23:40. We boarded the plane after midnight and, when everyone was seated around 00:30, they said they couldn't take off because the runway was closed due to construction from midnight to 6 a.m. - which they already had knowledge. At that time, they offered the flight at 7:40. The only thing they offered so far as compensation was 4 euros per person to eat at the airport.- Porto-Marrakech
- Economy
Vivian K
Verified | Oct 4, 2024Lisbon-Funchal
Economy
Influence by other flights
Extra cost will be added in Madeira due to the disrupted schedule I have to book bolt to the accommodation now as my pickup was cancelled and I have to pay extra- Lisbon-Funchal
- Economy
Mbasiru O
Verified | Oct 3, 2024Cologne-London
Economy
Always delaying Night flight
I have been flying Ryanair for years, I noticed they always delay the 22:00 flights by 2 to 3 hrs without notice,- Cologne-London
- Economy
- Loss: β¬50
Jenna R
Verified | Oct 3, 2024Leeds-Fuerteventura
Economy
was booked on the FR 475 from Leeds and Bradford to fuerteventura 15:45 along with my partner. My partner was denied boarding as allegedly his passport was out of date. Ryanair T&Cβs and UK government legislation stipulate that 3 months before expiry are required from the date of return to the UK. My partners passport expires 23rd Feb 2025. 4 months. We was wrongly denied boarding and several Ryanair staff agreed that my partner should be allowed to travel on this passport however the βteam leaderβ made the decision and although nobody agreed with this they were too afraid to speak up against a senior member of staff.
- Leeds-Fuerteventura
- Economy
Sanjog V
Verified | Oct 3, 2024Charleroi-Malaga
Economy
delayed flight and had a very important appointment for work
I waited at the airport since 19:00, thinking that everything was going to be fine, but the wait has been about 3 hours, and I'm still here, and my bosses have called me asking for explanations- Charleroi-Malaga
- Economy
- Loss: β¬50
- Desired solution
Refund
Mary L
Verified | Oct 3, 2024Bergamo-Dublin
Economy
No reason given
The flight was due to leave bergamot, Milan at 17.50. We received a message vi's the app tht the flight was delayed to 19.35, only to be told my customers in the airport tht no planes were flying. We waited in the airport, was told through the app tht the flights was at 00.55. We had 2 x 4 euro vouchers tht no shop would take. We arrived in Ireland at 2.30. Had no transport home as no public transport available tht late to mullingar. Had to get a taxi which receipt is attached.- Bergamo-Dublin
- Economy
Caroline S
Verified | Oct 3, 2024Shannon-Tenerife
Economy
Shannon airport
I was emailed by Ryanair that I need to change seat I paid for as plane change. Email stated I can change to same of higher seat at no extra charge. When I contacted Ryanair I was told I could not change to higher seat
- Shannon-Tenerife
- Economy
- Loss: β¬3
- Desired solution
Other
Deborah S
Verified | Oct 3, 2024Bournemouth-Alicante
Economy
Technical problems
At 16.20 information was given the flight was delayed due to technical issues. I was informed a flight from Alicante was coming to take us upon its arrival. Another statement was issued that this aircraft was delayed due to pilot issues and we would nit be departing till 02.30. This information was not submitted via email, however the timings were on the Alicante arrivals board. Next information verbally was we would nit be arriving in Alicante before 04.30, again not given within Bournemouth Airport bur via Alicante arrivals information. At 22.30 we were informed the airport was closing and we were to vacate. I received no update information and at the time nothing was on the Ryanair air app.- Bournemouth-Alicante
- Economy
Dan H
Verified | Oct 3, 2024Porto-Bergamo
Economy
Problems at airport
On the afternoon of October 1st, 2024, I boarded Ryanair flight FR4041 at 4:00 PM (reservation number DSM4GX), which was scheduled to arrive at Milan BGY airport at 7:30 PM. From there, I was supposed to catch Wizzair flight W43136 at 10:35 PM (reservation number RJ9P9J). I'll mention that these flights were booked separately through the Ryanair and Wizzair websites. I was travelling with my girlfriend who had her tickets booked together through Kiwi. Ryanair flight FR4041 was delayed by 54 minutes and landed at Milan MXP instead of BGY, due to some technical issues at BGY airport (an aeroplane's tyre had exploded so the runway was unusable). We were informed about this change about 30 minutes before landing. As a result, despite our efforts, we missed our connecting flight W43136 from BGY to OTP because we were too far away from BGY airport. I tried to contact Ryanair in order to get a refund or an alternative flight and a hotel room but none of the support lines were open at that hour (approximately 21:30). Fearing the possibility of being stranded in a foreign country, I had no option but to purchase a ticket at my own expense (β¬189.99). I finally arrived in Bucharest with Wizzair flight W43228 on October 2nd, 5:30 P.M. local time, 15 hours and 40 minutes later than the original plan. Not only my girlfriend and I were exhausted but I also missed some important events planned for the 2nd of October I had to cancel. Because of this incident, I lost over β¬200 that I could invest in something else. I just finished college, so money is very important to me these days.- Porto-Bergamo
- Economy
Nicoleta S
Verified | Oct 3, 2024Bucharest-London
Economy
Technical problems
The flight was schedulled for 06.40 but due defect airplane we have to wait untul 15.00 until another airplane arrived. Due to this very long dellay i have cancel my flight to STN, already The meeting was loat- Bucharest-London
- Economy
Chantal B
Verified | Oct 3, 2024Lamezia-East Midlands
Economy
Problems at airport
My flight from lamezia to bergamo was cancelled meaning I had to miss my next flight from bergamo to London. Ryanair changed my flight for free from lamezia to Bologna. Then I had to buy a flight from Bologna to London and then train tickets from London home- Lamezia-East Midlands
- Economy
Maria D
Verified | Oct 3, 2024Porto-Bergamo
Economy
Problems at airport
On the afternoon of October 1st, 2024, I boarded flight FR 4041 at 4:00 PM (reservation number YIR33L). It was scheduled to arrive at Milan BGY airport at 7:30 PM, where I was supposed to catch flight W43136 at 10:35 PM (reservation number HGZN8C). These flights were booked together through the Kiwi app. The Ryanair flight FR4041 was delayed by about 60 minutes and landed at Milan MXP airport due to some issues. Due to these changes, despite my efforts, I was unable to catch the connecting flight W43136. Kiwi offered me 3 alternative flights for the next day. Initially, I submitted a request for the flight on October 2nd, 2024, at 2:15 PM, but at 5:00 AM the following day, I received an email saying that the request had been rejected. Later, the agents suggested that I submit a request for the only remaining option, the Wizz Air flight W43136 at 10:15 PM. I waited for about 4 hours, but the request was neither processed nor accepted, despite the fact that tickets were still available with the airline. I was forced to purchase my own tickets, out of fear of being stranded again, alone, at night, in a foreign country. I arrived in Bucharest on October 3rd, 2024, at 1:30 AM, on my own, with the flight ticket costing me β¬190.- Porto-Bergamo
- Economy
Thien Lan Thi L
Verified | Oct 3, 2024Stockholm-Beauvais
Economy
Fine for not checking in online
I booked this flight on RyanAir Application. Though it may have the check-in part, it doesnβt notify or warn me that if I fail to check in online, I would be fined 605 SEK. I find it unreasonable as I was not informed fully of this policy. Also, I am a non-EU citizen and I need to do visa check, in a common sense, I understand that check-in at desk and along with my checkedin bag is acceptable.
- Stockholm-Beauvais
- Economy
- Loss: β¬53
- Desired solution
Tim B
Verified | Oct 2, 2024Birmingham-Cork
Economy
I had prebooked my seat 34c when I got to the gate check-in
I got to the gate check in I was told my seat didnβt exist as it was a smaller plane and moved me to 22c, all I want is my booking fee back ty- Birmingham-Cork
- Economy
Samarah C
Verified | Oct 2, 2024Marrakech-London
Economy
Rude/aggressive check in lady at Marrakech Menara airport
At approximately 17:35 on the 01st of October I approached the check in lady at stand 16 to check in at Marrakech Menara airport. The lady was horrible to me and kept asking me to pay "600 dirhams extra" and she was not specifying for what reason. I understand her English was limited but this is no excuse. I waited in the queue for ages as her queue was way longer than the queue at stand 17 and it was all for nothing as I had to go back I couldn't check in the first time round. I came from London stansted with the same bag and nobody had asked me to pay a penny. I am a minor I am under 18 and I was travelling with my family. When I refused to pay she slapped my passport on the desk she immediately got angry and said "okay please go then NEXT CUSTOMER". She has ruined my whole Morocco experience I've never felt more traumatised. She was speaking to me so aggressively and rudely. There was another lady at stand 17 doing check in as well but she was polite and respectful.- Marrakech-London
- Economy
- Desired solution
Elena C
Verified | Oct 2, 2024Bergamo-Cluj-napoca
Economy
No reason given
I arrived at the airport around 8:30 on 1.10.2024 and at 9:40 they just send me an e-mail that the flight was cancelled.They offer to exchange my flight for free but still I lose one day at work.- Bergamo-Cluj-napoca
- Economy
Oliver B
Verified | Oct 2, 2024Edinburgh-Palma de Mallorca
Economy
Edinburgh, extremely unpleasant gate staff
Experienced the most unprofessional behaviour from you gate staff names Rebecah. I was speaking to my girlfriend, who had her baggage rejected because the wheels made it too large. I giggled at the absurdity of this, to which Rebeccah snapped, what are you laughing at? To which I responded: the ridiculous rule. She then promptly intervened with some other staff with whome I was trying to pay the 75 pound excess to say that it couldn't be done without a physical card, as clear and obvious retaliation for my giggle. She was involved in some altercation with the person in front of us so presumably thought I was laughing at her. I was not, and if she had an ounce of professionalism she would have discovered this. Absolutely appalling tone and demeanour. Does your company no credit at all.- Edinburgh-Palma de Mallorca
- Economy
- Loss: β¬400
Mara Maria D
Verified | Oct 2, 2024Bergamo-Alicante
Economy
I missed my flight due to the delay of my previous flight ( it shouldβve left Romania at 14:00, but the delay was 10 hours ).
- Bergamo-Alicante
- Economy
Mara Maria D
Verified | Oct 2, 2024Cluj-napoca-Alicante
Economy
Problems at airport
My final destination was supposed to be Alicante, but unfortunately Iβve never left Cluj-Napoca, Romania. When me and all the passengers got into the aircraft ( flight: FR844 ) we were told that we had to wait 2 hours because there was an accident at the Bergamo Airport and the airport was shut down. Then they told us we had to wait one more hour. The problem was that I was going to lose my next flight to Alicante from Bergamo ( flight: FR9065 ). But at the same time, I wasnβt sure that the second flight was going to leave because the whole airport was shut down and all the flights were canceled or delayed that day. So basically, if we were ever going to leave Cluj-Napoca, we wouldβve arrived really late in Bergamo or get re-directed to another airport in Italy, from there I wouldβve missed my next flight, which I didnβt know if it would get cancelled or not. I asked the cabin crew to get me off the aircraft because the waiting time was extremely long. I had to book another flight 3 hours before departure in order to get to my destination.- Cluj-napoca-Alicante
- Economy
Amber M
Verified | Oct 2, 2024Barcelona-East Midlands
Economy
No reason given
We departed over 4 hours late, firstly a delay in the airport and then on the runway for an hour. We departed past midnight instead of 8pm, and this meant we landed at our destination at 1am, meaning any way of getting planned public transport home was impossible. It caused huge disruptions to plans and money. The airline provided us with only a β¬4 voucher, not even enough to buy a drink! It states clearly on the website that a βmealβ voucher will be given- this couldnβt even buy half of a sandwich in Barcelona airport. We were hungry, stressed and felt like our ways of getting home after landing were unsafe and hugely expensive.- Barcelona-East Midlands
- Economy
Kristina G
Verified | Oct 2, 2024Marrakech-Lisbon
Economy
Discrimination at Marrakesh Airport
I am writing this to express my dissatisfaction and hurt with the Ryanair service in Marrakesh. I had to pay an additional β¬40 (almost like my return ticket) just because I'm a foreigner. I came to check-in in the morning and when I gave my passport to the worker, she measured me and said that I have to pay if I want a boarding pass. I was in awe and surprised because I have never had to pay anything extra since I travel alone with my backpack. I've never had a problem with it because it has the correct dimensions according to the rules of Ryanair services. To make things even funnier, I came from Lisbon to Marrakesh with the same one, of course without any additional costs! I explained the above to the lady and she replied that she was not interested in it and that in her country I have to respect her rules. Since when does Ryanair have separate rules for each country? She blackmailed me again, telling me to pay or stay there. In the end, I decided to pay because I had to return to work in Lisbon and could not afford to delay the flight. Also, I could no longer bear being discriminated against, blackmailed and manipulated. Very bad experience. With all due respect to Ryanair, because so far every experience has been correct, I want a refund of my β¬40, which I was forced to pay unfairly! Discriminating someone in such a way is really unprofessional and rude.- Marrakech-Lisbon
- Economy
- Loss: β¬40
- Desired solution
Refund
Jonida X
Verified | Oct 2, 2024London-Mulhouse
Economy
Baggage complaint
I am writing to express my frustration regarding an unfair baggage charge on my recent flight. Before boarding, a staff member confirmed that my cabin bag was within the allowed size. However, at the gate, another staff member claimed it was 1 cm over the limit due to slight expansion and charged me Β£75, despite initially quoting Β£60. This inconsistency and the conflicting information were both misleading and frustrating. I will never choose your company- London-Mulhouse
- Economy
Luan P
Verified | Oct 2, 2024Madrid-Porto
Economy
Weather conditions
The flight took off from Madrid to Porto, but given the bad weather, it returned back to the destination. Ryanair, found partial solution for some of the passenger but not all (including me and my friends). They told us that we could ask for reasonable compensation in the expenses needed to reach our final destination, but upon filling the EU261 form, i was unable to fill it out, since the flight was "cancelled due to bad weather". However, other planes were able to land in Porto, beside us.- Madrid-Porto
- Economy
Alis G
Verified | Oct 2, 2024Schonefeld-Dublin
Economy
Poor and rude customer service
The women doing the boarding did not want to give the tag for the trolley of my daughter, she said didn't have time for that and must be done in the check in area,.she was extremely rude and not polite at all. At 5:00 am with a baby on the airport the last thing you need is an rude and unprofessional person.- Schonefeld-Dublin
- Economy
- Desired solution
Other
JosΓ© C
Verified | Oct 1, 2024Madrid-Porto
Economy
Weather conditions
We got the plane late, the we went to Porto but the airplane did not landed. Returned back to Madrid, and stayed all night long in a queue waiting for information and accommodation. Finally when it reach our position they said no more accommodation was available and did not give us any other options for returning, but said we could book our flights expenses and then they would reimburse our expenses. Need your help to have that money back.- Madrid-Porto
- Economy
Ivanka N
Verified | Oct 1, 2024Hahn-Barcelona
Economy
No reason given
After dropping off the luggage and passing the security control, we were awaiting at the gate to proceed to boarding. We were first informed that the airplane is delayed and that we have to wait? After more than one and a half hours waiting at the gate, it was announced that the flight is cancelled and no explanation was given. No alternative flight was offered, no assistance whatever, and this at 23h00 .- Hahn-Barcelona
- Economy
John S
Verified | Oct 1, 2024Palma de Mallorca-London
Economy
Lady boarding us on plane
Fat lady with tattoos all over was abrupt rude and forced us to check in a cabin bag which was one of the smallest bags when I compared to other customers carry ons. I had booked priority with two carry ons and without even looking at my bag she said I need to go with her to see if my luggage fitted in the metal example luggage thing. It fit perfectly with space and she still said it was too big I removed a quarter of the context of my bag and put it into my other carry on which was empty. I then closed the bag and it was one of the smaller bags I could see people taking on board with themselves. She still persisted to push us into paying her and she wouldn't even listen to me saying that my bag was smaller than everyone's on the flight she was rude and aggressive. 0 out of 10. Disgusted- Palma de Mallorca-London
- Economy
- Loss: β¬90
- Desired solution
Apology / Voucher
Marie W
Verified | Oct 1, 2024Alicante-London
Economy
We where charged checking in 30 euros each
I booked our holiday with love holidays to go to Benidorm from the 18th to the 25th of September. Going was absolutely no problem in checking in online. However coming back was an absolute nightmare!!! We didnβt mind random seats and that went through ok. When it came to luggage it kept asking me to choose the size with a charge as our luggage where 20kg each it was coming up to over Β£45 each I was absolutely horrified our luggage was included I had the traveling documents with me. . I tried several times with no joy it would not let me continue. I was getting very frustrated with it all. Didnβt know what to do was getting very upset so my friend said to wait till we get to the airport to show them the travelling documents and explain. But as we got to the airport they charged us 30 euros each!!! We were so shocked and upset tried desperately to explain the woman that was dealing with us was very rude with no understanding whatsoever. I havenβt been feeling well since coming back. I am 65 yrs and my friend 62, unfortunately all I have to show is my bank statement where the money has been taken out from!! I would like our money back and an apology. Trying to get to raynair is horrendous and when I did the person I spoke to whom I couldnβt understand put the phone down on me. Can u please get help us to get what we have been charged
- Alicante-London
- Economy
- Loss: β¬60
- Desired solution
Refund
BartΕomiej P
Verified | Oct 1, 2024Zadar-Warsaw
Economy
Don't remember
a- Zadar-Warsaw
- Economy
Samira M
Verified | Oct 1, 2024Bergamo-Manchester
Economy
I was travelling from Malta to Manchester with a transfer in Milan on the 30th September 2024. In Milan, I was denied boarding due to overbooking and had no other choice than to stay over night and wait for the next flight. The only alternative I was offered by the airline was a flight to London Stansted on 1st October at 10:35am despite my original destination being Manchester. Therefore I booked train tickets from London to Stoke on Trent, which cost me Β£28.09 - this is much more than what I would pay from Manchester airport. I also missed a full day of work due to this disruption resulting in a loss of Β£92.45 as I was forced to take an upaid day off. Today (1st October) I was waiting for my flight to London when the airport security escorted all passangers from the airport and told us no flights will be leaving from Bergamo today, as there is a plane stuck on the runway. In the Ryanair app, the flight is currently showing as delayed and postponed to 1:05am on October 2nd - this is more than 14 hours later than the original time and 26 hours after my purchased connecting flight from Milan on September 30th. As I cannot afford to miss another day of work and must get to the UK today, I purchased a flight with a different airline from another airport - the only alternative Ryanair and the airport employees were offering was to wait for the delayed flight which is not even going to my original destination and there is no way I can get to Manchester from London at 2am. They were also unsure whether the flight would leave at all as they were told no flights will be depaeting from Bergamo airport until further notice. I had no other choice than booking another flight for Β£122.20 and also had to pay for the shuttle bus to Malpensa airport, which cost me Β£17.74. Therefore, I am applying for compensation for denied boarding as well as flight delay as Ryanair was not able to provide any viable option to ger me to my final location and I already had to miss a day of work. I am also applying to be reimbursed for all the additional expenses I incurred due to the airline's incompetency to sort out an alternative journey to Manchester within a 24 hour period. I am shocked that the airline would even sell more tickets than the amount of seats available and then fail to get me onto the the next flight to Manchester, which was in fact available on the 1st October going from the Malpensa airport. Instead I got a flight to London, which again did not depart and the airline's employees failed to provide alternatives. I had to sort it out myself, which caused me an immense mental distress as well as unacceptable additional expenses. I am hoping for an amicable resolution with the airline in the form of being awarded adequate compensation for the inconvenience and financial loss caused. Thank you for considering my claim!
- Bergamo-Manchester
- Economy
Deborah B
Verified | Oct 1, 2024Birmingham-Alicante
Economy
Baggage
We booked our baggage with on the beach but when we got to Birmingham Airport we had to pay Β£59.99 also when returning we had to pay Β£50.10. We donβt understand why this happened we would like a refund please.
- Birmingham-Alicante
- Economy
- Loss: β¬134
- Desired solution
Refund
Ariuntsetseg T
Verified | Sep 30, 2024Milano-Manchester
Economy
Don't remember
We came to Milan Malpensa from Lugano by train. There were long queue, when we try to check in they said, no seat fly next day. We were shocked, because my husband is disabled, we cannot be stranded like that. It took a while, but we managed to get boarding pass. We had a disabled person s assistance with us. Then itβs delayed about three hours. We were extremely tired. They gave us 4 euro for drinks. Tried to use but everything closed, open eatery places are far far away, my husband would not make it. We just bought hot drinks and sandwiches some sweets for him few times from vending machines with cash. Bought some pizza as well. Due to he is diabetec. And been without proper food nearly all day.- Milano-Manchester
- Economy
Alice B
Verified | Sep 30, 2024Bristol-Gran Canaria
Economy
Antisocial Behaviour
Upon boarding there were a group of a hen party (no issues with this at all) however the issues arose when the swearing/ screaming and shouting started happening along with vaping in their seats/ drinking duty free rum on the plane & then being sick right next to me as we were landing (my trousers were covered) the woman used over 7 sick bags and was holding them in her hands along side screaming at anyone who was looking at her - my boyfriend was looking over at me to check i was ok where she was screaming βwhat the f#^* are you looking at..β when landing no airhostess offered for her to move off first due to the fact their was sick in bags in her hands and sick over me (who was unfortunately sat next to her) throughout the flight the airhostes knew what was happening and actually smiled and was giggling along with the vile language, i am beyond shocked at the level of unprofessionalism between the air hostess it was a absolute shocking flight which unfortunately left me with having to change in the airport on arrival and throwing my trousers into the bin, i am all up for a party and a good time but allowing vaping and a entire litre bottle of duty free rum to be drunk on the plane alongside not a word being said about their foul language whilst being sat right next to children (whoβs mum kept putting their headphones in!!) was disgusting.- Bristol-Gran Canaria
- Economy
- Loss: β¬30
- Desired solution
Ryan S
Verified | Sep 30, 2024Belfast-Manchester
Economy
Baggage maximum
I arrived this morning to board my flight approximately 11 mins before the gate closed, where a single and very distressed agent with no name tag and broken boarding pass technology was struggling to deal with a family of colour. Unable to fit their baggage into the assigned slot they began to argue back and forwards with the advisor, during this time I was asked to ensure my own bag was of adequate size, having waited an extended duration based on the previous issues described, I was advised, quite rudely that "you've only 2 minutes you may hurry up" as I rearranged the items to one side to ensure the bag would fit I was then scolded "put it sideways" which was a clearly unfeasible task. After asking why the gentleman allowed me to spend the entirety of my time waiting on him and re-arranging the bag in the fashion I had done. After being effectively extorted at the gate I was told "you may make your mind up you've less than a minute" whilst also advising another passenger he wouldn't be able to board the flight despite waiting almost as long as I. I was then forced to pay Β£60 to add my bag on, despite having used it frequently to fly for over 5 years, including with RyanAir on many occasions. To add true insult to the matter as I reached my destination and departed the flight it was notable that 2 other passengers had the EXACT same Nike hold all bag (medium) perhaps even more full than my own! I boarded the flight, confused, feeling I had been less valued as a customer because I am present in the country of my first language and frankly as i am Caucasian.... absolutely shameful behaviour for any company !
- Belfast-Manchester
- Economy
- Loss: β¬72.04
- Desired solution
Shaub S
Verified | Sep 30, 2024London-Gran Canaria
Economy
Abusive passenger
Hi there I would like complan about my flight going out it was uncomfortable flight and stress full as a couple was destructive and argued with another party on the plan Also had 40 min delay on both flights Regards Shaun smith- London-Gran Canaria
- Economy
- Desired solution
Apology / Voucher
Eva H
Verified | Sep 30, 2024Bourgas-Vienna
Economy
Additional fee
My name is Eva, and I would like to submit a complaint regarding an aggressive and rude behavior during our boarding control on the Flight FR7315. We were the Group of 34 passengers from Slovakia as Gymnasts of Golden Age Gymnastic Festival 2024 in Burgas. First I went through a boarding check but then one of your employees came up to me and asked me to go back and pay fee for The second luggage. I argued that I already dropped my bag weighing only 13kg(not 20kg, The upper limit) and The small paper bag, which they forced me to pay as addition fee for, only consists two Christmas glass decorations which I bought in Bulgary , which I held in hands. I do not understand WHY did I have to pay an additional fee of 60 euro. And the most disturbing fact is that a stewardess took my credit card and wrote down the numbers on it without my permission and after I asked her to give me her name she almost yelled βNOβ and covered her name Tag. All I can remember vas her first name which was probably Cathrina, but I am not sure. BR, EH- Bourgas-Vienna
- Economy
- Desired solution
Refund
Eva H
Verified | Sep 30, 2024Bourgas-Vienna
Economy
Additional fee
My name is Eva, and I would like to submit a complaint regarding an aggressive and rude behavior during our boarding control on Saturday Flight FR7315. We were the Group of 34 passengers from Slovakia as Gymnasts of Golden Age Gymnastic Festival 2024 in Burgas. First I went through a boarding check but then one of your employees came up to me and asked me to go back and pay fee for The second lagguage. I argued that I already dropped my bag weighing only 13kg(not 20kg, The upper limit) and The small paper bag, which they forced me to pay as addition fee for, only consists two Christmas glass decorations which I bought in Bulgary , which I held in hands. I do not understand WHY did I have to pay an additional fee of 60 euros for the small paper bag. And the most disturbing fact is that a stewardess took my credit card and wrote down the numbers on it without my permission and after I asked her to give me her name she almost yelled βNOβ and covered her name Tag. All I can remember vas her first name which was probably Cathrina, but I am not sure. Thank for your answer in advance. Best regards, Eva HloΕΎekovΓ‘- Bourgas-Vienna
- Economy
- Desired solution
Refund
Filipe S
Verified | Sep 30, 2024Madrid-Porto
Economy
Weather conditions
Ryanair did not provide accommodation, alternative flight options or buses to take us to Porto. I was told by the airline to fill out a complaint form (EU 261), which I was unable to do, given that the system assumed that my flight had not been canceled or delayed. After multiple phone calls with Ryanair agents, the airline keeps on insisting that I should fill out the aforementioned form. I could not be any clearer when it comes to explaining that the system is not working properly, yet they have done nothing to correct it.- Madrid-Porto
- Economy
John W
Verified | Sep 30, 2024Venice-London
Economy
Strike
Ryanair cancelled the flight with less than 24 hours to go. We were due to fly back on a Tuesday. We called for help and the best they could offer was on Thursday as the operator told me all flights from Venice have ben cancelled due to strike action. Reluctantly we said yes, when the operator tried to get us on that flight they said sorry this is now fully booked so the next best was Friday. As you can imagine we panicked at this stage as we thought everyone flying out of Venice will be trying to book alternative flights. When we came off the phone we found that to be not the case at all and there were plenty of flights leaving same and next day, we called back an were told we have accepted the alternative so that's it, we then purchased our own tickets to get back to Stanstead on the Tuesday as we had work commitments the following day plus the car was parked there too.- Venice-London
- Economy
L K
Verified | Sep 30, 2024Biarritz-bayonne-Dublin
Economy
Medical repatriation following accident - Biarritz
Flight was booked for us via our insurer to repatriate my husband from hospital France to Ireland following a bike accident - with many broken bones. We were assured of medical assistance at all stages. We were told not to check in until we got to the airport as Ryanair were to provide us with suitable seats - 3 seats booked to allow space as my husband's collarbone/scapula and 5 ribs broken. No wheelchair assistance was provided at the airport. I went to check in and was charged over β¬200 in late check in fees, luxury seat fee and baggage fee (which had been booked by insurer). I explained the situation to the agent and was very upset, but he offered no understanding. He assigned us three emergency exit seats and charged extra for them. We needed to walk through security and finally got on to the plane (wheelchair assistance provided at very last minute). On the plane, we were told we could not sit in those seats due to reduced mobility and were asked to move. We then had to find other seats. The staff offered no assistance. The landing was the worst I have experienced - due to the very high speed at which we landed and many passengers screamed. My husband's collar bone was further displaced and he had surgery on his return home. The crew had all been notified that my husband had multiple broken bones, but this was not passed on to the pilot. We have submitted a complaint and several follow up Emails to Ryanair and so has the insurance company. We just get AI generated responses saying we should check in online. They did respond to the insurer saying we were charged incorrectly and as reduced mobility passengers we could check in free at the airport and not pay extra for seats. They sent a link for a refund, which did not work. Their response to me however said we were not due a refund. I tried to phone, but there is no way of speaking to a person. This has been incredibly frustrating and stressful and whilst the amount is not huge, I feel we have been treated terribly at all stages by Ryanair.- Biarritz-bayonne-Dublin
- Economy
- Loss: β¬200.99
- Desired solution
Toni W
Verified | Sep 30, 2024London-Essadouira
Economy
Racist and rude staff
I travelled with yourself from London Stansted on Thursday 26th September for my birthday. Firstly I am very appalled by how my partner was treated by your staff. Baring in mind myself and my partner are travellers and travel monthly. When we arrived at the Gate to board we were stood in the line to where my Partner was pointed at by one of your staff and told him to measure his bag which was absolutely fine. My partner put his bag in the 40x20x25 measuring box where his bag fitted with a little push (heβs ex military so was one of these bags) he always travels with this and has never been questioned. He was Told by staff he would have to pay Β£60 if he wanted to board with this. We emptied the bag in the end into our priority luggage we booked. After repacking we then measured the bag and it fitted without no issues and was told it was fine. I then asked my partner if he could put my sandwich into his bag as our flight had been delayed and I had no room in my bag. From this point forward my partner got watched constantly by your staff. Please may I add my partner was the only BLACK man on this flight which I can prove with video evidence. Other passengers noticed this and actually made a comment about how he was treated by your staff due to his colour. We have taken all these passengers details and they are willing to provide evidence of this too. As we were getting our passports scanned to go into the plane the same staff member shouted make him re do his bag again he put something in there which was of course my sandwich! my partner explained to your staff he had put a sandwich in which they could check. The staff then become really rude and said if he continues to talk back they would kick him off the plane to which my partner and loads of passengers asked why and they said my partner was βaggressive and scaring the passengersβ to which everyone stood in the line disagreed with your staff. I got through without any issues but there was two women in front of me with huge bags to where it witnessed them not even being questioned! I asked them if they had paid or was they free and both stated βfreeβ (I will attach photos of their bags and my partners). Secondly are flight was delayed by 2.5-3 hours and we were absolutely starving as we had been waiting around. After the plane took off we asked the flight attendants if we could get something to eat to which she said yes and she would be right back. When she came back she explained we needed to order on the Ryanair app as she was busy serving food at the front of the plane which she also stated to another women in front of us with her young child. We went into the app and when we had gone to the check out we couldnβt place the order. We then called the flight attendant back over and explained the app wouldnβt let us order to which she said ohh sorry weβve ran out of food. We explained but everyone at the front had food but none of us at the back. The flight attendant said it was not her problem and if we were hungry we need to order snacks. I even asked if there was a sandwich spare for the little boy in front of us but she rudely rolled her eyes and walked off. The lady in front of us became very upset as her and her young child havenβt eaten. Other passengers noticed this and we all gathered food we had in our bags and started sharing it with them. Itβs felt like we were back in WW2 with the way we were trying to save food. When the flight landed in Morocco we also didnβt get a good bye thank you for flying from your flight attendants as they were all too busy stood outside taking selfies of each other and uploading snapchats. If this is the kind of behaviour you allow your staff to have then thatβs absolutely fine but I am honestly disgusted and mortified by this as we have never experienced something of the sort. I am a Nurse and my partner is a police officer and weβre very understanding honest people and if Iβm honest I donβt know how my partner was so calm by this as technically this was racial aggravation which my partner could have made a massive commotion about but just wanted to enjoy our little getaway so took all the comments your stuff made to him along with other staff on the chin. You will see by the images Iβve attached that both these people have cabin luggage and free hand luggage which was huge compared to my partners. I would attach also a video of my partner being the only Black male but it doesnβt allow me to upload videos. I would like this matter to be resolved quickly and swiftly with an outcome, looking forward to hearing from you with a result.
- London-Essadouira
- Economy
- Loss: β¬200
- Desired solution
Linda P
Verified | Sep 30, 2024Edinburgh-Bordeaux
Economy
Had to cancel flight but advised no refund
Booked my flight on 28/1/2024. Have had to cancel flight because husband of Margaret Murray since been diagnosed with AML Leukaemia. Phoned to cancel, explain why had to cancel but was advised no refund as policy changes came into force on 1 Sep 2024. I booked my flight in January and was therefore assuming I would be covered for refund. Booked flight for John Murray on 30/8/2024 so that should be covered also.- Edinburgh-Bordeaux
- Economy
- Desired solution
Refund
Roberta D
Verified | Sep 30, 2024Palma de Mallorca-London
Economy
Crew member
Hello, this is first time I'm making a complaint in my life. One of the crew members made my flight hell and embarrassing. So I found my seat, put my backpack (which I used instead of a luggage as it was same size so hence I purchased priority ticket day prior. After some time few more people wanted to settle in their seats but they couldn't manage where to put their luggages even tho there were spaces above their seats and they just had to make some space. But they couldn't. One of the crew members (female, which name I could not get as I was refused by her colleague to get her name). Came from back of the plane annoyed that these people couldn't put their luggages in. She took my backpack out of the luggage area, shouted quiet loud: "who's backpack is this"??? And when I said it's mine, without any explanation, that's I paid for priority ticket so this is my luggage and it's too large to be under the chair, she threw it into my arms and said to me with a very raised voice: "I'm trying to help people here". The amount of embarrassment I experienced as everyone heard it. She didn't even let me finish sentance I wasn't able to say a word. So I sat down and a woman opposite to me said "this is horrible how she spoke to you". I have injuries on both of my knees and it's my right to have my luggage above. When she took my backpack out zipper came out and some things fell out, on top of that she put another person's luggage into my space, and I had to put my backpack underneath my chair and literally had to space to put my feet as normal, I need to have my legs straight during the flight because of my injury. She didn't apologize or tried to move my backpack anywhere else. When I went to another female crew member I told her what happened and she wasn't helpful at all she refused to give me that girls name. Male crew member was standing next to her heard all our conversation and he was extremely nice. He said I will help you , as he definitely realized that they were in the wrong. He came and moved my backpack somewhere else. It was nice to him. But after I land I had to wait to get to the middle of the plain to get to my backpack which was inconvenient. But it's not that, I completely understand that my problem is this woman who works on the airline as a free member. People like that should be trained to do a job like that and not to treat me like I was a bug on the windscreen. And more I share my story to people more I feel bad for not voicing there and then to her that she cannot just my my stuff without letting me talk. I took a picture of my backpack squashed under the chair. As I was not given name of the crew member and I did not want other people be accountable for another person's rude behavior I will have to describe her appearance as I would this to be acknowledged by her supervisor. She was a female between 25-30 years old, long straight dark hair, dark eyes, maybe 5'5', race black British as I heard her accent.
- Palma de Mallorca-London
- Economy
- Desired solution
Refund
Jon D
Verified | Sep 30, 2024Malta-Rome
Economy
Technical problems
I arrived to the airport 2h before the departure at 13:55. We entered in the plane at 16:30 and we spent 1h on it. They said there was a tehnical issue and that we had to take another flight at 22.15. I missed a football game starting at 21:00 (attached in previous screen). Next day I found that the airline sent a missleading email to claim reimbursement, and it was to refund the cost of the fligh, I applied for it (even if I was not entitled as I took the flight) and now I can not fill the EU261 claim form.- Malta-Rome
- Economy
Rhonda Y
Verified | Sep 29, 2024Edinburgh-Belfast
Economy
Delay
There was a delay of more than 2 hours. The staff were disorganized and didn't communicate with the customers a lot- Edinburgh-Belfast
- Economy
- Loss: β¬50
- Desired solution
Refund
Apology / Voucher
Kelly S
Verified | Sep 29, 2024Pisa-Malaga
Economy
No reason given
I have been unable to complete and submit EU261 on Ryan airs website. I received an inaccurate error message saying βinvalid bookin detailsβ and cannot submit the form on Ryan airs website even though all booking details I entered were correct. A gate agent in Pisa said βthe plane broke and a replacement plane is coming from Malagaβ. Arrived at Malaga at 3:50AM the next morning,- Pisa-Malaga
- Economy
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