Ryanair complaints: comments, page 26
2,634 comments
Georgiana C
Verified | Jan 7, 2025
Bergamo-Birmingham
Economy
No reason given
I had to pay taxi fee (>Β£30) as no trains running after midnight. I missed a day of work due to flight delay.
- Bergamo-Birmingham
- Economy
Ashley B
Verified | Jan 7, 2025Rome-Dublin
Economy
No reason given
My flight was supposed to leave Rome FCO at 8am. It was delayed until 9:10 and ended up leaving even later, 1 hour and 27 minutes late. I had a connecting flight with American in Dublin that I was going to potentially miss due to this delay. When I spoke with RyanAir staff inquiring about a flight change, or to see if there was anything they could do to help with my situation they told me it was "not their problem" and that they "did not care" about my situation. When I asked the gate attendants if they could at least allow me off the flight before the other passengers so that I could try and run to make my connection they said no, because again, my situation was not their problem, even though they created the problem in the first place with the delay, without giving any explanation for the delay. I have had other airlines voluntarily offer to let me off the plane first even when delays haven't occurred to assist me in making connecting flights. Because of RyanAir's service, I ended up missing my connecting flight and there were no flights more flights back to America for 2 days out of Dublin's airport. I ended up having to fly to London first where I could find a flight, and pay an extra $1,662.70 total to go from Dublin to London to New York to Los Angeles to get home, without receiving even a fraction of human decency from RyanAir in the process.- Rome-Dublin
- Economy
R J
Verified | Jan 7, 2025Economy
I witnessed bullying between air staff on this flight.
I witnessed bullying between air staff- a white young male with blonde/ brown hair, bigger build and white young female with brown hair bullying a young Asian male slim male. Calling him offensive names and saying he was useless in front of customers and laughing about it. Quite a few comments were made that made me feel uncomfortable to listen to and the Asian male seemed visibly ostracised from the βstaff teamβ. Not nice witnessing a bullying culture. I hope the young man is ok and that this isnβt allowed to continue.- Economy
Ashley B
Verified | Jan 7, 2025Economy
Was denied help for delayed flight by staff at Rome FCO.
My flight was supposed to leave Rome FCO at 8am. It was delayed until 9:10 and ended up leaving even later, 1 hour and 27 minutes late. I had a connecting flight with American in Dublin that I was going to potentially miss due to this delay. When I spoke with RyanAir staff inquiring about a flight change, or to see if there was anything they could do to help with my situation they told me it was "not their problem" and that they "did not care" about my situation. When I asked the gate attendants if they could at least allow me off the flight before the other passengers so that I could try and run to make my connection they said no, because again, my situation was not their problem, even though they created the problem in the first place with the delay, without giving any explanation for the delay. I have had other airlines voluntarily offer to let me off the plane first even when delays haven't occurred to assist me in making connecting flights. Because of RyanAir's service, I ended up missing my connecting flight and there were no flights more flights back to America for 2 days out of Dublin's airport. I ended up having to fly to London first where I could find a flight, and pay an extra $1,662.70 total to go from Dublin to London to New York to Los Angeles to get home, without receiving even a fraction of human decency from RyanAir in the process.- Economy
- Loss: β¬1605.6
- Desired solution
Refund
James P
Verified | Jan 7, 2025Manchester-Cologne
Economy
Don't remember
Plane was delayed with very little info at airport. Eventually get a push notification with a 2 x Β£3 food voucher. Despite this notification saying the flight was delayed due to a technical issue, Ryanair have denied this and denied our claim.- Manchester-Cologne
- Economy
Jolanta B
Verified | Jan 7, 2025Economy
Wronfully overcharged for a hand luggage
Our hand luggage in Belfast airport was fine but in Gdansk Aiport the very cheaky person from Welcome Airport Services working on behalf of Ryanair said that we will not be able to board unless my husband will pay 360 PLN for an oversized luggage. There was a tension in the atmosphere and everybody were getting upset because of this rude person. People have recordings of him and the situation he created. I took some pictures of my husband's luggage on both airports we were flying from. When you held it with your hand it fit it but when you took your hand of it slides out. Each design of luggage is different. His is rippled. Rynair changed the sizers from 4 walls to 3 to create more problems for the passengers especially with the soft bags. What a shame! Rynair squeezes evey penny out of passengers as it can legally and illegally. We have contacted Citizens Advice and show the the video of the person from WAS and he was disgusted. We will be taking this incident further.- Economy
- Loss: β¬80
- Desired solution
Expenses reimbursement
Iain Blair M
Verified | Jan 7, 2025Economy
Wrongfully charged for a hand luggage
Our hand luggage in Belfast airport was fine but in Gdansk Aiport the very cheaky person from Welcome Airport Services working on behalf of Ryanair said that we will not be able to board unless my husband will pay 360 PLN for an oversized luggage. There was a tension in the atmosphere and everybody were getting upset because of this rude person. People have recordings of him and the situation he created. I took some pictures of my husband's luggage on both airports we were flying from. When you held it with your hand it fit it but when you took your hand of it slides out. Each design of luggage is different. His is rippled. Rynair changed the sizers from 4 walls to 3 to create more problems for the passengers especially with the soft bags. What a shame! Rynair squeezes evey penny out of passengers as it can legally and illegally. We have contacted Citizens Advice and show the the video of the person from WAS and he was disgusted. We will be taking this incident further.
- Economy
- Loss: β¬81.8
- Desired solution
Expenses reimbursement
Apology / Voucher
Anonymous member
Verified | Jan 7, 2025Economy
rude staff
When my dad was checking in our suitcase for my family the staff at check in point was really rude to my dad saying i told you so to him we have never had a problem flying before but it with Ryanair is was the worse flight and the staff are rude and don't get that some of the issues we had with them was on their end not our never flying with you guys again- Economy
- Desired solution
Bruno M
Verified | Jan 7, 2025Economy
Charge 60 euros for wearing a regular backpack
My backpack fitted for the first time in the measuring tool provided from Ryanair to check, also the dimensions of the backpack were fine, according to the measurements of Ryanair website, the staff ignored the fact, there were two men working for Ryanair doing the measurements wrongly and imposing the fee for more than 10 costumers in that flight.
- Economy
- Loss: β¬60
- Desired solution
Refund
Tetiana T
Verified | Jan 6, 2025Rzeszow-Manchester
Economy
Don't remember
Ryanair replay: Unfortunately we cannot process your application for one of the following reasons: All customers on this flight reservation travelled so no refund is due.- Rzeszow-Manchester
- Economy
Agnieszka A
Verified | Jan 6, 2025Rzeszow-Manchester
Economy
Don't remember
My flight was delayed nearly 5 h and I was not aware or informed before getting to the airport I have spent nearly 8 h at the airport staff was not helpful and they seemed like they did not what they doing or have updates for us- Rzeszow-Manchester
- Economy
Aimee S
Verified | Jan 6, 2025Barcelona-Dublin
Economy
Don't remember
The first delay was until 5pm Spanish time which was due to weather. The flight was then due to take off at 7:30pm Spanish time, we were standing in the air bridge to board the plane for around 30 minutes to then be told by Ryanair staff that the pilot and crew were refusing to fly as they have went over their allocated hours. We then got an update on the Ryanair app that the flight was delayed until 7am the next morning. Ryanair staff told everyone we would be able to claim compensation and expenses. We tried to submit a compensation claim through Ryanair but because they did not update their systems to the correct reason for delay, the claim was rejected as it is going off the first delay which was weather.- Barcelona-Dublin
- Economy
Klaudia H
Verified | Jan 6, 2025Katowice-London
Economy
We were at the gate waiting and the airline workers were boarding, the queue was huge and we joined at the end but they wouldnβt let us board even though everyone was still waiting inside the building
- Katowice-London
- Economy
Malgorzata M
Verified | Jan 6, 2025Szczecin-Liverpool
Economy
Don't remember
The flight was delayed by more than 5 hours, which caused significant inconvenience. I was traveling with my 5-year-old child, which made the situation even more challenging. During the delay, I had to spend additional money on food and drinks at the airport. Additionally, I had to rebook my tickets, incurring extra costs. Due to the delay, we arrived home very late, which disrupted our plans and caused unnecessary stress.- Szczecin-Liverpool
- Economy
Vicky K
Verified | Jan 6, 2025Dublin-Leeds
Economy
Problems at airport
This flight was diverted to Manchester where we sat on the plane for 4 hours, then was told our luggage would be 9 hours so we still havenβt received this we had to leave a form and was told this would be posted out. We then experienced the worse coach trip in the world due to the weather we was stuck 4 times. We shouldnβt have been allowed to leave the airport hotels should have been provided- Dublin-Leeds
- Economy
Jegors A
Verified | Jan 6, 2025Riga-Dublin
Economy
Weather conditions
I didnβt have money, when we arrived at Manchester due to heavy weather and I had a very stressful conversation with my friend, which sent me a money to take another flight at that moment.- Riga-Dublin
- Economy
Elisa F
Verified | Jan 6, 2025Manchester-Bergamo
Economy
Weather conditions
I missed this connection flight as my original flight from Manchester was delayed for more than 5 hours. So i could not catch this one and had to rebook both tickets.- Manchester-Bergamo
- Economy
Fabio M
Verified | Jan 6, 2025Barcelona-London
Economy
The flight was delayed for a very long time, arrived at the destination after public transport was closed, which meant I had to spend on taxi to get to my accommodation. Also as Iβm autistic I asked if I could board the plane using the priority queue as I was already distressed because of the unexpected huge delay. Not only the man at the gate was extremely dismissive and rude as if I was not a passenger, but someone unworthy of their time, he said I now had to go to the end of the queue, which means I would be the last passenger to board the plane. Extremely unprofessional and unprepared crew to offer the minimum support for neurodivergent customers. Unfortunately because I was shaken by the situation, I couldnβt check the name of this gate male crew member, but I think the airport/airline can identify him by the time and date of the incident (if they are willing to do so, of course).
- Barcelona-London
- Economy
Nele H
Verified | Jan 5, 2025Carcassonne-Edinburgh
Economy
Weather conditions
We arrived from carcassone and our second flight was delayed by more than 2 hours. The original flight was at 20.45 and was scheduled for 23.30. We changed to the 17.20 flight because the Ryan air stuff told us it would leave at 21.15. Once through security this flight was further delayed. Now it is 23.53 and we still have not taken off. On top of it our original flight from 20.45 left before but the.stuff told us it would not be possible to swap plain. Even though they had just done this before.- Carcassonne-Edinburgh
- Economy
Ergi H
Verified | Jan 5, 2025Tirana-Bergamo
Economy
Technical problems
There was no other information provided rather than there were technical issues and the plane couldn't fly and no one knew when we would fly or if we would be able to fly at all. No voucher or coupon were provided even though there was 3 hours+ delay- Tirana-Bergamo
- Economy
Ilaria C
Verified | Jan 5, 2025Economy
Wrongly charged when boarding at the Warsaw Modlin airport
I was rudely told that my cabin bag was bigger than what Ryanair allows and that I had to be charged. After checking that the cabin bag fitted perfectly they told me it was 4 cm bigger however they had no way of making sure this was the case. This was the same bag I used on my flight in which was always with Ryanair and I had no problems. Both staff were very rude, and made me feel very uncomfortable. I asked for their names to make a complaint and they refused.- Economy
- Loss: β¬60
- Desired solution
Refund
Marius V
Verified | Jan 4, 2025Cluj-napoca-Dublin
Economy
No reason given
Me and my family were coming back to our house from Cluj to Dublin. We borded to the airplane at normal time, when the staff told us that the "AirConditioner" is not working, so we have to get down from the plane. We were waiting back in the Cluj Airport 6 hours. Then, we borded again around 8 pm in the plane and the staff told us that we have to stop in Germany to get fuel. So, we stoped in Germany "Frankfurt Airport". We got down there and they told us again that the "pilot time to fly has expired" and we have to wait again, in hard conditions as they didn't provided us anything, no food, no drinks, nothing. We were two parents with 2 minor children and 50β¬ on my bank account. By the way, there were no open shops to buy a drink or anything. The kids were sleeping on the floor all night. The time we wait in Frankfurt Airport were from 10 pm until 11 am (13 hours). At the end, we arrived in Dublin at 2pm.- Cluj-napoca-Dublin
- Economy
Jamel R
Verified | Jan 4, 2025Bristol-Madrid
Economy
Technical problems
Firstly the staff is unfriendly and secondly we have traveled many times for this airline and because my husband did not put his middle name in checking we had to buy other tickets when it had never happened.- Bristol-Madrid
- Economy
Andrew H
Verified | Jan 4, 2025Alicante-Teesside
Economy
Weather conditions
We went to Teesside but landed in Dublin had to stay over hotel was out on 3 of us had food only McDonaldβs next day flew to Teesside didnβt land went to Newcastle had to get taxi back to Teesside- Alicante-Teesside
- Economy
Iman Z
Verified | Jan 4, 2025Banja Luka-Vienna
Economy
Technical problems
I had a flight from Banja Luka to Vienna at 07:15, first it was moved to 10:30, then to 13:00, at the airport I only received information that it was due to technical problems of the plane- Banja Luka-Vienna
- Economy
Simone F
Verified | Jan 3, 2025Economy
Cabin bag not accepted for dimension
They don't let me take my cabin bag to the airplane for the dimension. With priority we have a cabin bag with only limit of 10 kg.- Economy
- Loss: β¬69
- Desired solution
Refund
Luke C
Verified | Jan 3, 2025Economy
Confrontational staff member at the gate refusing bags
I was flying from Dublin to Birmingham with a the same bag I have flown with multiple times through Ryanair. There was one female staff member with long black hair and a north Dublin accent who was very rude from the start of boarding. She said my bag didnβt fit and when I got a second opinion who said it did fit she argued to have me pay extra. The same staff member proceeded to do this with at least 6 other priority boarding passengers. One passenger took a picture of her bag in the measuring create to prove later when appealing the position. The rude staff member proceeded to call security to try to have them kicked off the flight. I could tell the other staff members were not impressed with how their colleague was conducting herself. Ryanair needs to ensure their staff are retrained in customer service. This particular staff member had a power trip and treated multiple passengers like dirt. Absolutely unacceptable.- Economy
Ava O
Verified | Jan 3, 2025Economy
Damage of property and distress on airplane
Irate is an understatement upon boarding the delayed flight all seemed to be going smoothly until after take off I was struck by a unknown liquid on my head like water droplet however I didn't know if this is clean or dirty water and this happened and increased progressively with more volume through out the flight I had to put on my jacket to stop my person from being saturated it was unpleasant to say the least as this continued the liquid soaked through me jacket and into my jumper making them both unserviceable as I called the airhostess to alert her of the situation she brushed it off as condensation however I don't think condensation could soak through a jacket and a wool jumper.- Economy
- Desired solution
Merima T
Verified | Jan 2, 2025Memmingen-Banja Luka
Economy
Weather conditions
We flew from Memmingen at 6:30am to Banja Luka, but due to fog, the pilot couldn't land, even though he had permisson for landing in Banja Luka, and we land in Split around 7:20am, and spent almost 6 hours on the plane at the airport in Split. All food and drinks were charged, almost no one had battery left on their devices because they ran out, and no one was allowed to go outside, and it was very cold inside of the airplane. After 6 hours, the pilot decided we could finally exit, and Ryanair provided transportation to Banja Luka by bus, but I wasnβt with them, I organized my own transport instead, and I was late for everything and wasn't abel to celebrate New Year + it was my birthday. B- Memmingen-Banja Luka
- Economy
Rajpal N
Verified | Jan 2, 2025Economy
I was told my bag was oversized
I have flew many times with Ryanair with the same suitcase meeting the stated dimensions and weight. This was never had a problem on my outbound travel. Upon boarding, the Airport staff asked me to use the checking point. The bag fit in fine, which I have images of. In doing so they were very rude and unprofessional, making me very uncomfortable, even though my bag fit in the luggage holder. The staff spoke in their native language and didnβt not communicate anything with me, leading me to pay the fine, as I was super anxious but also frustrated and embarrassed. To reiterate I have used the same luggage for all my trips and itβs the right cabin size suitcase. Please could you look into this.- Economy
- Loss: β¬130
- Desired solution
Refund
Apology / Voucher
Bianca Oana A
Verified | Jan 2, 2025Economy
I asked the flight attendant for a bottle of water for my 5-
I asked the flight attendant for a bottle of water for my 5 year old daughter, she was very thirsty. She replied that in a few minutes I waited 50 minutes she didn't press the button she came and said I said be patient I waited another 30 minutes she didn't come either. I went to her and asked her to give me water because my daughter is thirsty and she said go back when I get to you with the cart I will give you water. My husband got up and went to the front there were two boys he said I need water for my daughter and the two girls don't want to give me I need water those boys gave me water and said to complain to them. I don't understand why she behaves racistly with people there was a fat brunette girl and a thin blonde I don't know her name because it wasn't on the ID. On our money we don't even get water and racist behavior and she looked at us and was mean. During the entire flight to get water after two hours of waiting. Please take the necessary measures to ensure that this does not happen again in the future.
- Economy
- Loss: β¬200
Alexandre B
Verified | Jan 1, 2025Economy
Extremely rude and over excessive staff
On top of flight being late, upon boarding flight #FR2974 (16:15) , staff was extremely rude and arrogant with myself and all other passengers. They were refusing bags and forcing my self other passengers to get rid of belongings and pay fees for bags that were within the Ryanair standards an specifications.- Economy
- Desired solution
Apology / Voucher
Marcela D
Verified | Dec 31, 2025Brno-London
Economy
Weather conditions
After not being able to land at Brno Airport plane was diverted to Ostrava airport. They organised coaches after several hours of waiting. We have arrived and our flight was put as last departure despite the fact that our flight leaving Brno was the first on the schedule. The plane after us left before us after arriving. No explanation. So I wa faced with even more delay- Brno-London
- Economy
Katerina G
Verified | Dec 30, 2025Charleroi-Sofia
Economy
Weather conditions
The flight has been diverged to the other end of the country. Assistance with transportation was unclear and delayed. I had to find by myself means of thansportation in the evening, after most of the options were already unavailable. My delicate health was disrupted and I couldn't take my medications on time. My prearranged transportation from Sofia was unused and my travel party was left to wait at Sofia airport with no information late in the evening. Emergency solutions were not well organized.- Charleroi-Sofia
- Economy
Stella H
Verified | Dec 30, 2025Tenerife-Manchester
Economy
Technical problems
19.20 original departure time. 19.38 new departure time given on boarding pass 19.50 i with other passengers waiting on tarmac to board plane , whilst we watch other passengers disembarking the plane we are going to get on. Once aboard over 2 hours waiting on aeroplane with no airconditioning. The plane was like an oven. it was awful. People anxious, people complaining, people shouting , very very intense. I suffer with anxiety and for me apart from my physical difficulties was an awful experience . Cabin Crew SOLD bottles of water to passengers . Many passengers at the beginnning of the flight were quite erratic and complaining due to the delay onboard in a very hot plane. The pilot / crew advised on the loud speaker that passengers must calm down else they would divert and land the plane. On arrival at Manchester airport the cabin crew told us that we must be very quick getting off the plane else the passport control would close and then we would have further delay as we would have to go to terminal one. 02.20am waiting for suitcase in manchester airport I missed my booked taxi and had to get a Black Cab from Manchester airport to my house for 29 pounds. I got home at 3.30 in the morning. A traumatic experience for me which should have been a nice flight home after Christmas visiting family. The airline gave me to assistance or help at anytime.- Tenerife-Manchester
- Economy
Ovidiu Alin Boicu B
Verified | Dec 30, 2025Bergamo-Alghero
Economy
No reason given
We have had 2 flights booked IAS-BGY and BGY-AHO and return, because of the delayed flight from IAS to BGY we lost the whole vacation (hotel reservation and car hire).- Bergamo-Alghero
- Economy
Ovidiu Alin Boicu B
Verified | Dec 30, 2025Iasi-Bergamo
Economy
No reason given
We have had booked a flight from BGY to AHO, that we lost because of the delayed flight from IAS to BGY. We will file a complaint for this flight too. We have lost all the money paid for the vacation, hotel and car hire.- Iasi-Bergamo
- Economy
Maria M
Verified | Dec 29, 2025Economy
All Family nem era seated separately, including a 12 year
Despite knowing that the marked seats are paid, until today it has never happened to separate all the members of my family, including my 12-year-old son, whose place is not close to any of the adults. Absolutely unacceptable and probably the last time we will travel in this company.- Economy
- Desired solution
Other
Odina T
Verified | Dec 29, 2025Economy
Unwarranted 75e charged for a cabin bag and rude treatment
I experienced an unacceptable experience on flight FR7326, departing from Gate 104, Dublin to Prague at 14:50 on December 1st, 2024. My reservation number is MWQIJJ. I am extremely upset by the unfair treatment I received from a member of the airport staff, which resulted in an unwarranted β¬75 charge for my cabin bag and caused significant inconvenience. Despite having paid for Priority and 2 Cabin Bags, I was forced to pay β¬75 and check in my cabin bag. This was entirely unnecessary, as my bag adhered to Ryanairβs specified dimensions and fit perfectly within the sizer. I had ensured this prior to boarding. The airport staff in question refused to listen to my explanation or acknowledge my booking details, enforcing the charge unfairly. Adding to my frustration, Ryanair has dismissed my prior complaint by claiming that my bag was oversized. However, as I clearly demonstrate in the attached pictures, the bag fits within the size specifications provided by Ryanair. This is irrefutable proof that the charge was baseless and should never have been imposed. To make matters worse, the flight attendantβs behavior during the incident was verbally aggressive and unprofessional. When I requested her name to include in this complaint, she refused to provide it, which further aggravated the situation. This experience has caused me significant inconvenience and financial loss which Ryanair denies to refund. I also would like this matter to be investigated to ensure such unacceptable behavior is addressed and prevented in the future.
- Economy
- Loss: β¬75
- Desired solution
Refund
Mykyta S
Verified | Dec 29, 2025Edinburgh-Krakow
Economy
No reason given
ΠΡΠ»ΠΎ Π·ΠΌΡΠ½Π΅Π½ΠΎ ΠΌΡΡΡΠΎ ΠΏΡΠΈΠ±ΡΡΡΡ. ΠΡΡΠ°ΠΊ ΠΏΡΠΈΠ±ΡΠ² Π΄ΠΎ ΠΡΠΎΡΠ»Π°Π²Π°, Π° Π½Π΅ Π΄ΠΎ ΠΡΠ°ΠΊΠΎΠ²Π°. ΠΠ»Π΅ Ρ ΠΌΠ°Π»Π° Π΄Π°Π»Ρ ΡΡ Π°ΡΠΈ Π΄ΠΎ ΠΡΠ΅ΠΌΠΈΡΠ»Ρ. Π― Π· Π΄ΠΈΡΠΈΠ½ΠΎΡ ΠΌΠ°Π»Π° ΠΊΠ²ΡΡΠΊΠΈ Π½Π° ΠΏΠΎΡΡΠ³ Π· ΠΡΠ΅ΠΌΠΈΡΠ»Ρ Π΄ΠΎ ΠΠΈΡΠ²Π° Ρ Π±ΡΠ»Π° Π²ΠΈΠΌΡΡΠ΅Π½Π° ΡΠ΅ΡΠΌΡΠ½ΠΎΠ²ΠΎ ΠΌΡΠ½ΡΡΠΈ ΠΌΠ°ΡΡΡΡΡ, Π·Π°ΠΌΡΡΡΡ ΠΡΠ°ΠΊΠΎΠ² -ΠΡΠ΅ΠΌΠΈΡΠ»Ρ, ΠΡΠΎΡΠ»Π°Π²-ΠΡΠ΅ΠΌΠΈΡΠ»Ρ. Π― Π²ΠΈΡΠΎΠ°ΡΠΈΠ»Π° Π΄ΠΎΠ΄Π°ΡΠΊΠΎΠ²Ρ Π³ΡΠΎΡΠΈ ΡΠ° ΡΠ°Ρ.- Edinburgh-Krakow
- Economy
Anna K
Verified | Dec 29, 2025Economy
Dirty plane
Absolutely disgusting plane! Rubbish everywhere,crisps on the floor ,seats were dirty,papers from candies all over the floor,emergency lights in the floor were broken apart. When I ask flight attendant why is so dirty he told me because itβs their 6th flight. Obviously plane flights all day long but common clean it up it looked like sitting in a rubbish !!!! Disgusting. This is just few pictures because my husband told me to leave it alone. But I donβt think itβs right!
- Economy
Jagoda L
Verified | Dec 28, 2024Bydgoszcz-Birmingham
Economy
Technical problems
The flight was delayed multiple times without clear communication about the reasons behind the delays. Passengers from two flights were crowded into a small area, leaving many without a place to sit, including myself. No warm beverages were provided, and the only available cafΓ© was closed. The air conditioning made the environment extremely cold, leaving me freezing. Unfortunately, as a result, I became ill and was unable to return to work. Moreover, due to the delay, I was unable to pick up my cat from the pet hotel at the agreed time. This forced me to incur additional expenses for arranging alternative transportation for both myself and my cat. Furthermore, I had to bear the costs of medical treatment for my illness.- Bydgoszcz-Birmingham
- Economy
Iuliia M
Verified | Dec 28, 2024Economy
the aircraft is literally a dumpster
the small table for emergency seats was so stinky, like it was wiped with old rotten cloth. there were crumps everywhere and sweets papers, thankfully I had a wet napkin. it's like a hobo bus with wings, disgusting
- Economy
C H
Verified | Dec 28, 2024Economy
Boarding agents were physically aggressive
The boarding agents at the gate, were unprofessional, rude, physically aggressive and hysterical. Agents should not make children cry either. I will be taking legal action, in Slovakian courts. Disgusting behaviour from classless pseudo human beings.- Economy
- Desired solution
Apology / Voucher
Other
Ivor Jordan S
Verified | Dec 28, 2024Πindhoven-Gerona
Economy
Problems at airport
Flight was dalayed initially, then I was redirected to Cologne meaning I had to leave the airport ( after already going through security), then while waiting for the bus, they said to ignore previous notice and that it would be leaving eidnhoven again. Had to also re-entee the airport and pass security again. 45 min wait through security and having bags checked again. According to the flight details, I will arrive around 19h. I was supposed to arrive at 11.20h . I have friends who travelled to pick me up and used extra fuel to pick me up again.- Πindhoven-Gerona
- Economy
Tawfeeq T
Verified | Dec 27, 2024Milano-London
Economy
No reason given
Basically the plane is delayed for 2 hrs and I just checked the plane is still in the air it needs another hour to arrive and they keep on telling us lies.- Milano-London
- Economy
Gennaro D
Verified | Dec 27, 2024Economy
arbitraty baggage fee and disrespectful treatment.
From Madrid to Milano we had 2 backpacks that were perfectly accepted and handled. On the return flight ( in which the boarding was packed, delayed and chaotic ) one lady randomly asked me to put my bags in the measure box, to which it didn't completely fit by a very small margin. They charged me 41 EUR for each, and they didn't even check or request the bags to be measured for other passengers in the same non-priority line, whose bags were the same or even bigger size as ours. When confronting and inquiring the staff that asked me to put the bags, she got really defensive, and her colleagues were very avoidant as well. One of them just got overwhelmed and made a frustration gesture putting her hands around her head, ignoring me to keep dealing with the rest of the line. The other one said " it was your lucky day that you weren't charged on the way here, with a very dismissive and stuck-up tone. I was just trying to have them explain to me why they were doing that if i had had no problems on the inbound flight from Madrid, and why they weren't paying attention to the other passengers with bigger bags. The main lady who I was interacting with, just waved me off as she said "go, go! You won't tell me how to do my job" All this, disregarding that we were traveling with a 1 year old and that they had a lot of disorganization on their side. They charged me for both bags and then just dismissed me. It was really infuriating and frustrating. Terrible conflicting experience to be had while traveling with a baby. Very unprofessional treatment, 3 ladies with no patience, disposition or kindness whatsoever. When boarding the flight, I asked the flight attendant how i could I could file a complaint, and she told me via online. She asked what the situation was and she agreed on my side, mentioning that if I had not been charged for the bags on the inbound flight, there was no reason to be charged for them after, specially considering they were even less filled. Can't make this up, I had this bad blood for the whole flight. I really expect a refund on this. To make things clear, if there was no measuring box on the flight from Madrid to Milan, and the bags were OK. Why would i assume that from Milan to Madrid there would be a difference? I would've gladly payed for priority pass or luggage check-in before hand if there had been an imposition on the first flight. Instead they just singled me out by surprise and demanded me to pay in luggage fee's more than the flight's worth. Absurd.
- Economy
- Loss: β¬92
- Desired solution
Expenses reimbursement
Mick B
Verified | Dec 27, 2024Economy
Ryan Air airport staff attitude and carry on baggage
Sequence of events The following provides an accurate account of the occurrence. The speech is exactly as it was said and is all evidence based: β¦ As we waited at the departure gate, the Ryan Air rep said βnextβ. β¦ I showed my passport and held out my boarding pass and she said, βscan itβ. β¦ She then said to my wife βand yoursβ. β¦ She looked at my carry-on bag and said, βput it in the frameβ. β¦ My bag fitted in the frame (please see photo). It would not stand on its own in the frame because of how the contents were distributed inside i.e. there were heavier items above lighter ones, therefore I held it in the frame. β¦ It may appear that my bag protrudes from the frame. This is because my Rab jacket was on the top and my bag has a non-rigid lid. I explained this to the lady and squashed it flat, but my efforts were ignored. β¦ She told me not to hold it in the frame. Because it fell out when I removed my hand, she said it could not go in the overhead locker. β¦ I found this difficult to understand and I hoped for an explanation from her but she just walked away. β¦ Why could I not hold it in place within the frame? β¦ Within the overhead lockers, my bag is stored horizontally, not vertically. No bags are stored vertically, they would not fit. My bag is very stable and does not take up any more room than it should. β¦ Because of this, I asked for her name and could see it on her name tag, when it was revealed. Her name was Julie. β¦ I spoke to Julie politely using her name. She said, βdonβt call me by my nameβ. I asked, βwhy notβ and she said, βI donβt want you to use my nameβ. I asked her what I should call her, and she ignored me. β¦ My wife did say that the process was βtaking the pissβ. Julie said that my wife swore at her. My wife did not swear at Julie, she made the remark about the process. β¦ To take my bag on board, I had to pay Β£75. β¦ Minor point, but the Ryan Air system would not enable me to pay via my iPhone and I had to search for my bank card. β¦ I paid the Β£75 to Julieβs colleague who appeared embarrassed and did not say anything in defence of Julieβs decision. It was obvious that she was uncomfortable with Julieβs behaviour and decision. She smiled and said βI canβt commentβ then informed me how to complain about her. β¦ I informed Julie that I would make a complaint. She said, βI will speak to my managersβ to which I replied, βplease doβ. β¦ On leaving the departure lounge, to board the plane, she informed customers that they had to show their boarding passes. She checked the boarding pass of everyone in front of us. When my wife and I held ours out, she didnβt look at them and completely ignored us. This appears to be an example of her not fulfilling her role. β¦ A notable number of other passengers had larger carry-on bags than my own which would not have fitted in the frame, as mine did, and they were not checked. β¦ I have owned my bag for almost 10 years. I have travelled around the world with it, and whilst I am aware that different airlines have different measurements, the dimensions of my bag have never been called into question. β¦ I checked the measurements of my bag before I packed it and can confirm that its measurements are within the Ryan Air measurements of 55cm x 40cm x 20cm for baggage in the overhead lockers. My bag is 52cm x 30cm x 20cm. β¦ Julie appeared to select passengers at random. Other passengers were equally upset. β¦ Passengers who had got through with their bags unchecked agreed that I should not have had to pay the Β£75. This included passengers who had larger carry-on baggage. β¦ Whilst ascending the stairs to the aircraft, the ground crew shouted for my bag because they noticed it had a yellow tag. This may seem odd, but no one informed me that it would have to go in the hold. Perhaps they assumed I would realise that, but I did have other things on my mind! β¦ On boarding the aircraft, the aircrew asked how I was. I informed them of what had occurred, and they told me that they have previously experienced issues with Ryan Air airport staff. β¦ Whilst my bag was within the Ryan Air measurements, it was Julie herself that upset people. In polite and simple terms, she was rude, discourteous, unprofessional, ill mannered, and impolite throughout. She lacked key elements of emotional intelligence, specifically self-awareness, self-regulation and empathy. β¦ Julie did not smile once. She did not look people in the eye. She used as little vocabulary as she possibly could, and she was extremely blunt. β¦ Julie is a source of reputational risk for Ryan Air. Spanish passengers told us that she is the final person they see before leaving the UK and it is embarrassing for our nation. β¦ On arrival at Seville, I had to wait approximately 45 mins for my bag to come through the carousel rather than go straight to the exit. No plan survives contact with the enemy! β¦ Whilst in the departure lounge for my return flight, the attendant viewed our carry-on bags. I was not asked to put my bag in the frame because it is quite obviously within the required measurements. β¦ Regarding carry-on baggage, there was a significant lack of consistency during our departure flight. There is perhaps an even greater level of inconsistency between our departure and return flights. I would obviously like my Β£75 refunded as soon as possible. I would also recommend that Ryan Air implement an assurance process and ensure that all of their staff are trained, mentored, observed and, most importantly, held to account for their actions.
- Economy
- Loss: β¬80
- Desired solution
Refund
Adriano B
Verified | Dec 27, 2024Economy
The employee at the flight gate was unprofessional
When we went through the gate(34) the employee that helped let other passengers through with more then 3 bags and when I walked through with 2 bags, which one of them was my wifes that I carried for her. He spoke very rudely to my daughter and charged me Β£60 for the bag that was already included in my flight.- Economy
- Loss: β¬72.19
- Desired solution
Refund
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